American Long Distance Moving and Storage

These are scammers. They are brokers. I lost about $3000 from these crooks. They requested 2 deposits and found out they just connect you to movers. Who are also scammers! The movers tried to scam me to pay more! They claim they can't fit my stuff in their truck. I had to hire another company who checked out my stuff in person and gave me a fair proposal. I was so devastated from being ripped off. Stay away!!! Get a mover who will see your belongings in person. Don't hire a Broker, pay for what, just get scammed!

Move size: 1 Bedroom Home Service cost: $9000

This company has certainly been such a great convenience for me. I am a frequent relocation because of business opportunities and the last company that I contact for assistance with relocating completely damaged many of my items and I had to pursue legal actions as a result. I was a little skeptical about getting any other company to assist me, but I knew that I would have eventually reach out to a service. My uncle referred me to American long distance moving and storage because he used their services in the past with great success. Their servicemen arrived to my area on time and the delivery was smooth sailing. I recommend this service to anyone that needs assistance with relocating.

Move size: 3 Bedroom Home Service cost: $4300

Worst customer service we have ever experienced! They charged us more than double what they quoted (and what direct competitors quoted us), damaged a lot of our furniture (THEY LITERALLY HAD PACKING TAPE ON THE FURNITURE, WHICH DAMAGED IT SIGNIFICANTLY WHEN TAKING OFF), came more than 30 hours after they promised they'd come to pickup, were super super late dropping off furniture, hired non-professional movers (they literally picked up stragglers at Home Depot parking lot) and the customer service kept ignoring phone calls, passing us on to other people and didnt care at all about us or their horrific service. I highly recommend you avoid this company like the plague!

Move size: 2 Bedroom Home Service cost: $7200

American long distance moving and storage

*** WARNING *** Fast talking Bob the mover will make promises he can’t keep and keep your deposit after providing no value to your move When I contacted American long distance moving and storage for a move quote, I told “Bob the mover” that I am under contract to vacate my property by an exact date and time. Bob took an inventory of my stuff and sent me a reasonable quote for my move. I had to look over the contract an sign it while on the phone with Bob. I had to immediately place a $1250 deposit to save my space on a truck I noticed after that Bob left some large items off the inventory. Bob also gave me 20 small boxes in my quote. The small box size on the contract was way smaller than what I would consider small. Bob assured me we can simply adjust on final inventory. A few days before my scheduled move, I was called for my final inventory. Bob was right, you can make adjustments. Unfortunately my quote skyrocketed and was way more than I expected. Realizing I was played by Bob, I had no choice but to pay the exorbitant amount for my move. The day before my scheduled moving day, I was called and told my truck is delayed. They will call me tomorrow. Realizing I had no backup plan for getting my stuff out in less than 18 hours, I rented a UHAUL. Thank goodness I did. The trucking company called and could not guarantee to have me out by noon. I loaded the UHAUL and moved myself. They refuse to refund my deposit. Looking for others who were bamboozled by American long distance moving and storage. Thinking class action lawsuit.

Call Bob at (954) 666-0698 to get ripped off.

Move size: 2 Bedroom Home Service cost: $1250

We spoke to account manager Bob last name I’ll find out later today. He gave us a full pack 3/4 of a 56 foot truck for $11,000. As we get closer to the date for pick up Michael called us and doubled our price to 18,000 for one 26 foot truck. I called Bob bob fix the situation my cold is back and gave us a 53 foot truck. On the last possible day for us to move out a gentleman showed up with two U-Haul trucks and changed our price to $30,000 and demand it we pay 60% of that for him to get started.We were unable to contact anyone because it was a holiday so we had to wait for dispatch to call us back. When dispatch called us back we went through conversations managers and the whole 9 yards and it was finally agreed upon that we’re supposed to haveTwo26 foot trucks for 18,000. And that the mover would be back before 4 PM it is now the next day or final day to be here and the mover never showed back up. We callback to customer service received no customer service and was told that all the monies that we had sent to them as they requested or nonrefundable because we breach the contract. We have talk to everyone we possibly can but at the end A nameless gentleman who is supposed to be above the manager we already spoke with proceeded to allow talk us gave us no time to speak spoke over us continuously as if his job was for us to be irate. So in summary do not use this company they are liars scammers and I’m sure no one gets moved.

Move size: 4 Bedroom Home Service cost: $18000

Spoke with to Matthew W. Was advised it would cost 2500.00 to move 1 bdrm apartment from Virginia to Florida. Pickup date would be 6.28.21 between 1 & 4 pm. Called several times no answer. The driver called after five to say they would arrive at 6:45 pm only to arrive an hr later at 7:45 pm. The pickup from apartment & storage unit across the street. Was told they wouldn't if I didn't pay an additional 7 thousand dollars even though they already had a 1,327.00 deposit. Lets just say my things was never picked up for delivery. Now the company won't answer their phone! Poor customer service and I want my deposit back. (was told by driver, the company out sourced his company to pickup and delivery my things & he decide what additional price to charge) These people are Crooks!

Move size: 1 Bedroom Home Service cost: $2500

For new customers please do NOT come to this company they will completely scam you out your money. I spent nearly $1600 and never received a call nor services . I ended up having to drive myself and rent a uhaul myself. You will get frequent calls to wire money and they will purposely leave off inventory so that they can come back and get more money 5 days prior to your supposedly pick up! Please you’ll be better off shipping it yourself. This company will say this is fraudulent but no they are. I am in the process of filing complaints and legal against this company. So please be aware of them. Listen to the REAL reviews.

Move size: 2 Bedroom Home Service cost: $3200

Over phone estimate was too high so rep gave me a discount. When they called a few days before and read the list to me a large piece of furniture was missing. I added a few things and reminded the rep twice to put that large piece back. They sent me the final contract to sign with the new items and still missing the large item. I contacted them repeatedly to correct contract. Day before move I finally get someone to answer the phone and am told since I didn’t sign the new contract they will use the original.

Chicago top movers show up and after loading tell me I owe them an additional $3,000. That is almost double my total estimate!! I talked him down a couple hundred bucks but I was angry. I was still going to have to pay half at delivery. I ask driver if they same crew will be delivering my stuff and he said,”Yes in 3-5 days.”

That never happened. I called customer service and was told it would be on the next truck going to Indiana. I asked where is it now? In the warehouse I was told. That meant it was tossed off the truck and stacked somewhere else and would need to again be tossed on a different truck for delivery. Another week goes by and I ask customer service what company am I speaking with. She responds with who were you calling? I say customer service, what company am I speaking with and she reluctantly says Allied. I’m wondering if my contract is with American and Chicago top movers picked up my stuff, why is Allied answering the phone?

I ask for a delivery date and get the same next truck going to Indiana answer.

The next week I call Allied directly and they say they never heard of me.

Now I am concerned about ever seeing my stuff again.

The next week Thursday at 12:30 AM I am woken up by very loud banging on my door. It’s a different driver with a Uhaul who says he is self employed. Do I want my stuff or not? He then tells me it is C.O.D. I tell him no one told me that. He asks if my bank is local and I’m freaked out he is going to insist on taking me to an ATM. I’m a 66 year old single woman living alone. We finally agree he will take a check.

He had only one assistant, who he yelled at the whole time, and it took until 4 AM to finish. I was so embarrassed by his behavior in front of all my new neighbors he woke up.

Now for the condition of my furniture-

Big screen plasma tv is ruined (probably had something heavy set on the screen)

Almost all the inexpensive (ikea) items were in pieces. Hinges ripped out of place. Shelving brackets missing. Tape directly placed across back of items.

I’ve lost count of how many boxes aren’t mine. I’m so disgusted I can’t get motivated to unpack and see what all I am missing.

Do yourself a favor and stay away from American!!!!!

Move size: 1 Bedroom Home Service cost: $6082

Yep. Me, too. I fell for it. I was all set to move using U-Box storage containers when a moving quote came across my phone from American Long Distance Moving & Storage. Interest piqued, I called them back and after some reticence on my part, I was finally given a “military discount,” which was equal to the amount I intended to pay for the U-Box storage containers. Great!—“just stay on the line,” said Amy (customer service) “so we can get your checking account and routing numbers for a 50% deposit. And, btw, here’s my direct number. Text me anytime, and if I can’t respond, I’ll have someone else get back to you.”

Ha! Texted her, never heard back.

Finally, six days before my move, I heard from Michael (quality assurance) who, after plugging my moving list into a computer, up’s the price of the move by $3800 based on the inaccurate list put together by Amy—bringing my total to way over what I would’ve paid for the U-Box storage containers. (Incidentally, this company appears to charge by item rather than weight.)

Fine, I’d like to cancel.

“Okay,” says Michael, “you’ll forfeit your entire deposit.

What?! Okay, how much of my furniture will you ship for the $2000 you’ve already taken from me?

“Oh, no, ma’am. It doesn’t work like that. It’s all or nothing,” he says.

Fine, I’ll try to whittle down my furniture. But, I never heard from Micheal again. So, two days before my move, I finally realized this company really couldn’t be trusted. I made the difficult decision to chalk this whole thing up as an expensive mistake. I called the the customer service line to talk them to cancel the truck, after which I was kept on the line again with all sorts of attempts to retain my business, none-of-which included refunding my money.

So, there it is. If you want to move forward with this company, I highly suggest you refuse direct payment from your checking or savings account. Because, if something goes wrong, you’ll never get your money back.

Move size: 2 Bedroom Home Service cost: $8900

If I could give 0 stars I would! I have spoke with several representatives from this company and have told them my opinion of them! They have had plenty of chances to remedy the situation, and just wiggle out by offering another future pickup date (6weeks away) and/or a credit with the company.

So stay away! The brokerage is a scam operation that only cares about money. Regardless of any promises anyone makes, they will use any excuse to demand more money before they actually pick up your load. After failing to provide the services they promised, they refuse to refund your money.

After giving them plenty of chances to make it right, I have made a reverse charge claim with my bank, and contacted my Attorney General. I have now reserved a truck, that I will be driving myself, and hired a local crew to help with packing and loading.

Move size: Partial Move Service cost: $2150

We are a group of five individuals, so we had an excessive number of furnishings, clothing, and electronics. Our move was from Colorado to California. They managed to perform the move at an agreeable cost that fit our budget, and timeframe. Notwithstanding that they gave amazing service. All of our items were boxed in containers and some of those were pressed with most extreme care. At that point they relocated the items to our new residence. It was second time moving with this organization so I knew them in particular and the service the offered. They were truly quick and exceptionally careful with all our stuff all through the move. Much appreciated again American long distance moving and storage!

Move size: 3 Bedroom Home Service cost: $3900

My husband is a USMC veteran. When I made the original booking, the representative assured me that the crew that was coming out to help me was led by a Marine and he worked with other veterans. Working with a veteran company is important to us, hence, why we booked, because we were promised a crew that had served this country. Instead, on the morning of our move, 3 Russian speaking men showed up, only one spoke English and he was rude and condescending. While waiting for my husband to get home, I had called and told him that we had an issue and he needed to be there, we spoke to the company who informed us that they hire movers, they are simply a broker and they can't guarantee who shows up. The truck they brought out was too small, we wound up hiring other movers and had to rent 2 uhaul trucks to do what they were supposed to have done. While I was angry that nothing was handled correctly, including the fact that we never were sent through quality assurance to make sure that the wrong size truck was not sent out. The company was decent enough to own up to that error made on their end but still refused to refund our original deposit, so they got to scam us out of that. The biggest complaint I have is that they misrepresented themselves, the fact that I was told I was working with a military company and then actually went out and asked the crew that was sent while they waited outside while I talked to customer support. They sat there smoking, spitting sunflower seeds all over my driveway. I asked them if any of them had served in the military and they laughed at me. This company is nothing but a bunch of scammers!!!!!!!

Move size: 4+ Bedroom Home Service cost: $11000

Set up a contract with Jordan at American LongDistance to have our furniture picked up. He chose 9/20 and said our furniture will be delivered on 9/23. He received our money. He said, “ His men are handling this move. This is their main route NY to GA. You have nothing to worry about. IF you have any problems call me on my personal phone and I’ll make sure it’s handled.” They (Luxury Van Lines)that was contacted out from ALD picked our things up on 9/20 @7:20am. The three men were very nice, helpful and careful for pickup. When I called Amy from Luxury Van lines she baffled about the delivery date ADL set up. She wasn’t too pleased with Jordan making false promises. ALD customer service (Stacy) called and that was a waste of CO2. She was just patronizing me with the check into it and return your call promises. The phone call never happened. I was just informed today by Amy (Luxury Van lines) that her driver should be on the road tomorrow and our things will be there by the weekend. Imagine having Leukemia and sleeping on the floor due to false promises and straight up lies to get your hard earned money. It’s stressful moving, but this adds to the stress. The worse thing about it is they don’t give a dam! They got your money so suffer. Don’t go with this moving company American Long Distance!! I’m waiting to see how Luxury Van line plays out with the delivery by this weekend. Stay tuned.

Move size: Partial Move Service cost: $2500

Hi all. I will never recommend trusting on this company and scheduling any service with them. They are the worst I will say. You will not have your stuff moved in time and receive on time. PLEASE DO NOT BOOK ANYTHING WITH THEM.

I am sharing my story with you all so that you do not fall into trouble as we did.

I want to share my experience with this company in short with you.

May 12th 2021, I had made my booking with American Ling distance moving and storage as I had to move to Austin from LA.

I had paid all my deposit and per our agreement the movers were supposed to come and pick up our stuff on July 22nd and/ or 23rd latest.

We were going to leave for Austin the next day that is July 24th and had a good road trip planned.

Week of 12th of July we started calling them to follow up to check if the pick up way on time as we never got a call from them to confirm their arrival time. We never got any responses to our calls.

On July 22nd, we got a call from them at 3.30 pm PST that they were not able to come the day as planned. It was a shocker for us as we were not understanding how we were supposed to move ahead.

The reason they gave was that their truck broke down and could not make it the next day( which was so unclear to us as we expected them to make an arrangement for the next day like a back up plan thinking how they can just let their customers get stuck due to no contingency plan from their end)

I couldn't catch the name of the lady I spoke to but we requested Her to try to book something for the next day 23rd at least as we had a 2 day tentative pickup. But they had no arrangements for us and were not helping us out in any way.

In fact out of no where she recommended us to cancel our booking and go with some other company. Now at this point if we opted for another company that would be so expensive for us and the amount others were offering us for a next day pickup was way higher than our budget.

My wife called them again to request them to make some arrangements for us as we were counting on them to be on time. She spoke to a man named "Sam", she explained him the entire situation and requested him to talk to the manager so that is the customer service wears unable to help, we could possibly speak to the manager as we were on a schedule as our apartment lease deadline was on 25th July and if before that our stuff was not taken out we had no place to keep our stuff.

Sam was not coorpertaive and when asked to put us on. Ahold to talk to the manager he literally without us completely our sentence switched the called and out us on the waiting line, we waiting for 50 minutes to talk to the manager but we're not able to make it through and had to hang up at the end.

In a panicked situation we called them back again. This time we spoke to Britney, we explained her the situation and what she had to at was that their company is not responsible for when the truck will arrive. I don't understand if we are making all the payments and spoke to them way before the actual pickup date there is no help from them

Move size: 2 Bedroom Home Service cost: $2500

This company is a Rip off .Paid this Company 1819.29 down to move me to Texas.Told me to pay 910.00 at pick up and 910.00 at delivery.And then came back and asked me for 500.00 more dollars.When the truck got there 4hours late.they told me that i could not take my bed .ends tables ,75 inch TV or dresser that it would be extra .The TV would be 200.00 ,dresser extra.And did not look at my other stuff.Tried to pull up the list that i had gave the broker to show the driver the list had been deleted.Drive started talking loud and disrespectful son asked him not to talk to my mother like that drive got mad and left.So if you don't want to get ripped off don't use this company. Deleted my list of of items i gave them.

Move size: 2 Bedroom Home Service cost: $4100

If I could give this company zero stars I would. Absolute joke of a "company". Do NOT use them. Scammers. The sales person was never heard from again after we paid the first installment. Got a call 3 days before the move asking about our "estimated" pick up day. We were never told it was estimated, we were told it was a SOLID pick up day. Also asked for MORE money 3 days before the move. Disgusting. I don't know how these people sleep at night. We ended up cancelling because we did not want to risk them not showing up on our designated move out day (we live in an apartment and had to be out by the 30th), rented a uhaul and drove our stuff to our new home by ourselves! Called them to tell them how horrible this was and they hung up on us. So gross, please please spend your money elsewhere. Read the reviews and do not give them any of your money.

Move size: 1 Bedroom Home Service cost: $3000

My name is Joshua I.

I have also experienced the wrong doings by American Long Distance Moving and Storage, starkly parallel to others experiences. It would be redundant of me to explain the same story others have had. Furthermore, If you're seeking resolution to the financial implications/emotional distress imposed by American Long Distance Moving and Storage, then contact me @ joshuaImholte@

GMAIL dot com. I have been in correspondence with multiple U.S Departments and Attorney Generals, and will be moving forward with a Class-Action Lawsuit.

Thank you,

Move size: 2 Bedroom Home Service cost: $5000

I had two moving companies walk my house and give an estimate. They declined to walk through the house and instead based their estimate on the other companies quotes. They also claimed not to be a booking agent and said their movers work for them. Which has turned out not to be true.

I triple checked and sent photo messages with photos of my exercise equipment, which they said they could handle no problem

They gave a date for the move, didn't show.

They said they'd arrive the next day, didn't show, said truck broke down

They arrived a day later.

The immediate reaction of the foreman was, my truck isn't big enough, this move is far too great, and he asked for an additional $6,000 on top of the original quote of $5,900 for the move. More than DOUBLE the original estimate and $5,000 higher than the estimate of two companies who walked the house. It was a total price gouge.

I called American Long Distance Movers and after several hours of back and forth, the movers began loading the truck and getting another truck even before a final price was agreed.

After a stressful renegotiation, the final price we agreed worked like this:

1. I was to pay the mover directly $8,000

2. American Long Distance Movers, who ARE a booking agent, not a moving company, were to refund $1,600 of the $1,703 initial deposit.

The move then happened. They did not disassemble or re-assemble the multi-gym as they were contracted to do. This meant it was left in my garage in the new house, not my new gym room.

Other items were damaged.

But the worst part is, American Long Distance Movers then did NOT refund the $1,600 as agreed on the day of the move. They refused to do it, trying to shift blame onto the moving company who they originally claimed to be the same company.

Total scam artist. This review is going to be posted in places where it can't be filtered out. Do not under any circumstance fall for their lowball quotes. Go with a reputable company.

And if you want to know how fly-by-night they really are, put their office address into google street view. It's a UPS store. There's no office. It's a digital agency who will take your money, then gouge you for more money, and not live up to their word.

Move size: 4 Bedroom Home Service cost: $9600