American Long Distance Moving and Storage

These are scammers. They are brokers. I lost about $3000 from these crooks. They requested 2 deposits and found out they just connect you to movers. Who are also scammers! The movers tried to scam me to pay more! They claim they can't fit my stuff in their truck. I had to hire another company who checked out my stuff in person and gave me a fair proposal. I was so devastated from being ripped off. Stay away!!! Get a mover who will see your belongings in person. Don't hire a Broker, pay for what, just get scammed!

Move size: 1 Bedroom Home Service cost: $9000

Yep. Me, too. I fell for it. I was all set to move using U-Box storage containers when a moving quote came across my phone from American Long Distance Moving & Storage. Interest piqued, I called them back and after some reticence on my part, I was finally given a “military discount,” which was equal to the amount I intended to pay for the U-Box storage containers. Great!—“just stay on the line,” said Amy (customer service) “so we can get your checking account and routing numbers for a 50% deposit. And, btw, here’s my direct number. Text me anytime, and if I can’t respond, I’ll have someone else get back to you.”

Ha! Texted her, never heard back.

Finally, six days before my move, I heard from Michael (quality assurance) who, after plugging my moving list into a computer, up’s the price of the move by $3800 based on the inaccurate list put together by Amy—bringing my total to way over what I would’ve paid for the U-Box storage containers. (Incidentally, this company appears to charge by item rather than weight.)

Fine, I’d like to cancel.

“Okay,” says Michael, “you’ll forfeit your entire deposit.

What?! Okay, how much of my furniture will you ship for the $2000 you’ve already taken from me?

“Oh, no, ma’am. It doesn’t work like that. It’s all or nothing,” he says.

Fine, I’ll try to whittle down my furniture. But, I never heard from Micheal again. So, two days before my move, I finally realized this company really couldn’t be trusted. I made the difficult decision to chalk this whole thing up as an expensive mistake. I called the the customer service line to talk them to cancel the truck, after which I was kept on the line again with all sorts of attempts to retain my business, none-of-which included refunding my money.

So, there it is. If you want to move forward with this company, I highly suggest you refuse direct payment from your checking or savings account. Because, if something goes wrong, you’ll never get your money back.

Move size: 2 Bedroom Home Service cost: $8900

If I could give 0 stars I would! I have spoke with several representatives from this company and have told them my opinion of them! They have had plenty of chances to remedy the situation, and just wiggle out by offering another future pickup date (6weeks away) and/or a credit with the company.

So stay away! The brokerage is a scam operation that only cares about money. Regardless of any promises anyone makes, they will use any excuse to demand more money before they actually pick up your load. After failing to provide the services they promised, they refuse to refund your money.

After giving them plenty of chances to make it right, I have made a reverse charge claim with my bank, and contacted my Attorney General. I have now reserved a truck, that I will be driving myself, and hired a local crew to help with packing and loading.

Move size: Partial Move Service cost: $2150

Worst customer service we have ever experienced! They charged us more than double what they quoted (and what direct competitors quoted us), damaged a lot of our furniture (THEY LITERALLY HAD PACKING TAPE ON THE FURNITURE, WHICH DAMAGED IT SIGNIFICANTLY WHEN TAKING OFF), came more than 30 hours after they promised they'd come to pickup, were super super late dropping off furniture, hired non-professional movers (they literally picked up stragglers at Home Depot parking lot) and the customer service kept ignoring phone calls, passing us on to other people and didnt care at all about us or their horrific service. I highly recommend you avoid this company like the plague!

Move size: 2 Bedroom Home Service cost: $7200

American long distance moving and storage

*** WARNING *** Fast talking Bob the mover will make promises he can’t keep and keep your deposit after providing no value to your move When I contacted American long distance moving and storage for a move quote, I told “Bob the mover” that I am under contract to vacate my property by an exact date and time. Bob took an inventory of my stuff and sent me a reasonable quote for my move. I had to look over the contract an sign it while on the phone with Bob. I had to immediately place a $1250 deposit to save my space on a truck I noticed after that Bob left some large items off the inventory. Bob also gave me 20 small boxes in my quote. The small box size on the contract was way smaller than what I would consider small. Bob assured me we can simply adjust on final inventory. A few days before my scheduled move, I was called for my final inventory. Bob was right, you can make adjustments. Unfortunately my quote skyrocketed and was way more than I expected. Realizing I was played by Bob, I had no choice but to pay the exorbitant amount for my move. The day before my scheduled moving day, I was called and told my truck is delayed. They will call me tomorrow. Realizing I had no backup plan for getting my stuff out in less than 18 hours, I rented a UHAUL. Thank goodness I did. The trucking company called and could not guarantee to have me out by noon. I loaded the UHAUL and moved myself. They refuse to refund my deposit. Looking for others who were bamboozled by American long distance moving and storage. Thinking class action lawsuit.

Call Bob at (954) 666-0698 to get ripped off.

Move size: 2 Bedroom Home Service cost: $1250

We spoke to account manager Bob last name I’ll find out later today. He gave us a full pack 3/4 of a 56 foot truck for $11,000. As we get closer to the date for pick up Michael called us and doubled our price to 18,000 for one 26 foot truck. I called Bob bob fix the situation my cold is back and gave us a 53 foot truck. On the last possible day for us to move out a gentleman showed up with two U-Haul trucks and changed our price to $30,000 and demand it we pay 60% of that for him to get started.We were unable to contact anyone because it was a holiday so we had to wait for dispatch to call us back. When dispatch called us back we went through conversations managers and the whole 9 yards and it was finally agreed upon that we’re supposed to haveTwo26 foot trucks for 18,000. And that the mover would be back before 4 PM it is now the next day or final day to be here and the mover never showed back up. We callback to customer service received no customer service and was told that all the monies that we had sent to them as they requested or nonrefundable because we breach the contract. We have talk to everyone we possibly can but at the end A nameless gentleman who is supposed to be above the manager we already spoke with proceeded to allow talk us gave us no time to speak spoke over us continuously as if his job was for us to be irate. So in summary do not use this company they are liars scammers and I’m sure no one gets moved.

Move size: 4 Bedroom Home Service cost: $18000

Spoke with to Matthew W. Was advised it would cost 2500.00 to move 1 bdrm apartment from Virginia to Florida. Pickup date would be 6.28.21 between 1 & 4 pm. Called several times no answer. The driver called after five to say they would arrive at 6:45 pm only to arrive an hr later at 7:45 pm. The pickup from apartment & storage unit across the street. Was told they wouldn't if I didn't pay an additional 7 thousand dollars even though they already had a 1,327.00 deposit. Lets just say my things was never picked up for delivery. Now the company won't answer their phone! Poor customer service and I want my deposit back. (was told by driver, the company out sourced his company to pickup and delivery my things & he decide what additional price to charge) These people are Crooks!

Move size: 1 Bedroom Home Service cost: $2500

For new customers please do NOT come to this company they will completely scam you out your money. I spent nearly $1600 and never received a call nor services . I ended up having to drive myself and rent a uhaul myself. You will get frequent calls to wire money and they will purposely leave off inventory so that they can come back and get more money 5 days prior to your supposedly pick up! Please you’ll be better off shipping it yourself. This company will say this is fraudulent but no they are. I am in the process of filing complaints and legal against this company. So please be aware of them. Listen to the REAL reviews.

Move size: 2 Bedroom Home Service cost: $3200

Over phone estimate was too high so rep gave me a discount. When they called a few days before and read the list to me a large piece of furniture was missing. I added a few things and reminded the rep twice to put that large piece back. They sent me the final contract to sign with the new items and still missing the large item. I contacted them repeatedly to correct contract. Day before move I finally get someone to answer the phone and am told since I didn’t sign the new contract they will use the original.

Chicago top movers show up and after loading tell me I owe them an additional $3,000. That is almost double my total estimate!! I talked him down a couple hundred bucks but I was angry. I was still going to have to pay half at delivery. I ask driver if they same crew will be delivering my stuff and he said,”Yes in 3-5 days.”

That never happened. I called customer service and was told it would be on the next truck going to Indiana. I asked where is it now? In the warehouse I was told. That meant it was tossed off the truck and stacked somewhere else and would need to again be tossed on a different truck for delivery. Another week goes by and I ask customer service what company am I speaking with. She responds with who were you calling? I say customer service, what company am I speaking with and she reluctantly says Allied. I’m wondering if my contract is with American and Chicago top movers picked up my stuff, why is Allied answering the phone?

I ask for a delivery date and get the same next truck going to Indiana answer.

The next week I call Allied directly and they say they never heard of me.

Now I am concerned about ever seeing my stuff again.

The next week Thursday at 12:30 AM I am woken up by very loud banging on my door. It’s a different driver with a Uhaul who says he is self employed. Do I want my stuff or not? He then tells me it is C.O.D. I tell him no one told me that. He asks if my bank is local and I’m freaked out he is going to insist on taking me to an ATM. I’m a 66 year old single woman living alone. We finally agree he will take a check.

He had only one assistant, who he yelled at the whole time, and it took until 4 AM to finish. I was so embarrassed by his behavior in front of all my new neighbors he woke up.

Now for the condition of my furniture-

Big screen plasma tv is ruined (probably had something heavy set on the screen)

Almost all the inexpensive (ikea) items were in pieces. Hinges ripped out of place. Shelving brackets missing. Tape directly placed across back of items.

I’ve lost count of how many boxes aren’t mine. I’m so disgusted I can’t get motivated to unpack and see what all I am missing.

Do yourself a favor and stay away from American!!!!!

Move size: 1 Bedroom Home Service cost: $6082

They said they had an empty truck on my moving route that they needed to fill anyway (they aren't the actual moving company, so continued to call me and lower the estimate. I gave them a detailed inventory and was told I didn't need to count items such as mirrors, trash cans, etc. Moving company came (after 3 different dates were given) and they wanted to charge $4k above what I was told. Movers walked through saying "I bet they didn't tell you..." cause they already knew! The manager of the moving company called saying it wouldn't even cover 1/3rd of my stuff and wouldn't make sense to do a partial move. He already knew they were not going to give me my deposit back because he had dealt with them before and was baffled, saying he hated having to make these calls. While on the phone with their "customer service" the movers left without notifying any of us. No refund on deposit and zero response to 5 emails. They take ZERO accountability.

Move size: 2 Bedroom Home Service cost: $6000

First they never tell you that they are a moving broker, not an actual moving company. They require a deposit that doubles after a second review by their “QA”department after you have signed a “ contract”. They don’t return calls. They don’t confirm with moving company for dates leaving you hanging with no idea of what date you can expect to move. I was told my initial quote was so low because they had a truck delivering to my area and they needed to fill the truck to go to their home state. Thenestimate doubled! When I asked about the truck needing to be filled, the current agent almost laughed about such statement. If you have questions, you are hung up on or given a call back number that goes directly to voice mail. It is a scam! When several dates for moving came and went with no shows or calls, my kids rescued me and we hired a truck and moved ourselves. At no time did I cancel a date, yet no return of deposit because of “No cancellation” policy.

Move size: 1 Bedroom Home Service cost: $4300

Was pressured to sign a contract that day for $7700.00 on July 11, 2021. They called me about a week before my pick up date of 7/27 and told me I would have to pay again since they did not consider 2 beds a headboard footboard and only considered it to be a frame so my price was jacked up for the first time to $8800.00. The moving company did not show or call for the first pick up date and they rescheduled for a second pick up date and called me to tell me I need to pay another $750.00 which now increased my price to $9400.00 for the third time due to the time of year the move was, like they did not know this when I signed the contract on 7/11 and they told me it was their busy season. My move was sched for the third time for and when the installer arrived to pick up he called me and advised me that he wanted $16.000.00 to do the move. When I asked why and tried to get an answer, he advised me it was because of a curio cabinet and I advised the mover that was included in the contents on the original order dated 7/11. When I expressed my concern over the price doubling and the broker did not advise me of this the truck driver of the company hung up and left the home where my contents are without saying anything to my daughter that lives there. After contacting American Moving and storage for 2 days (they kept putting me off saying I would be called back with a pick up date, I finally got to spk with a manager Jordan who told me he can’t talk to me he has a meeting with his daughters university and put me on the phone with Melanie who adv me that if I can’t pay the $16,000. They can’t do the move.

Move size: 1 Bedroom Home Service cost: $4200

American Long Distance Moving and Storage, a Broker

USA Logistics, Movers

Broker provided a reasonable quote, only accepted bank account for payment, no credit cards; upon providing detailed inventory, price went up $3900. Pickup Movers arrived (5 people), reviewed paperwork, and obtained signatures. They could not guarantee a delivery date. Movers used additional packing materials and labor that added to the cost. Movers placed all property in the street without loading anything into the truck. Notified us that we now owed additional $4600. Choice of leaving, with property in the street, or cutting the load down and leaving the rest in the street. After several calls to dispatch and 20 days later, the truck arrived. Delivery Movers, one driver and one mover arrived, and they could not get additional help, except 1 additional person at the end. We learned our property had been moved from truck-to-truck en route and was now poorly packed in the delivery truck. We had some damage visible and missing items, but no time to report the issue since the driver had to leave to get another load off the truck by 6 pm that day.

Overall Experience was uncertainty, loss of sleep believing we were scammed, not sure if we would ever see our property after reviewing horror stories of property never arriving, additional charges, etc. Final delivery movers understaffed. Recommend getting multiple estimates, avoid going through a broker. Read the fine print and ask questions and clarify every cost in advance. Beware: all parties were personable and friendly.

Move size: 2 Bedroom Home Service cost: $11722

Movers were a day late, asked for another $4800 and left us stranded on the day we had flight booked! Our move was scheduled for today. The contractors flat out asked for another $4800 in addition to total of $3600 that American Long Distance Moving told us. Emails goes unanswered. Calls have a very long wait. Online chat teams close the chat in middle because they have no answers. Contractors could not get hold of their counterpart at this company. We have flights booked for later today and have left with no options. Still no help and waiting to hear back from them!

Move size: 3 Bedroom Home Service cost: $3600

PLEASE save your hard earned money and DO NOT BELIEVE ANY OF THE GOOD REVIEWS. This company is a SCAM. Read the bad reviews. They are TRUE and all the good reviews are FAKE trying to cover up the truth to steal more money from people. The salesmen are smooth and will lie to you, leave things off your inventory or mislabel to give you a low quote and give you a ton of paperwork and wait on the phone until you pay making it impossible for you to read it all. They make you pay a deposit that is NONREFUNDABLE. They make you pay with bank account and not a credit card so that you can't get your money back. The salesmen lie to you saying that if you cancel you will get your money back because "They are not in the business of keeping your money". Do not believe anything not in writing. The salesmen says he will be around through the whole experience but disappears after you pay them and doesn't respond to text anymore. They would not let me cangel and give a refund even a month in advance. They did not show up in the 2 day time frame they were supposed to and I had to get a uhaul and move myself because our house was closing the following day. All the 26 ft uhauls were sold out in my area and I had to end up leaving precious belongings because of this scam company. Selling a house and moving out of state is hard enough without being scammed out of nearly $1,000. Thanks to this company I will NEVER EVER trust a moving company again. So many had it much worse than me and have lost 10s of thousands of dollars and waited months to get back their belongings. Then what they finally got back was mostly broken and destroyed. They put in the contract that deposit is nonrefundable and nothing is guaranteed and that is how they are legally stealing from everyone. These people are criminals and need to be stopped.

Move size: 3 Bedroom Home Service cost: $2500

Great experience - especially considering the stress that comes with a move. They did a great job. American long distance moving and storage were very courteous and professional. Took care with all of our items, especially fragile pieces and art work. Wore masks the entire time. Company gave us a not-to-exceed quote and that's what we paid, no hassle or anything. They even dropped one piece at a friend's house along the way. Would definitely recommend them.

Move size: 3 Bedroom Home Service cost: $3360

Contracted on 7/26/21 with a Robert K. who touted that company was "MARINE OWNED AND DONE BETTER BUSINESS THAN AMERICAN VAN LINES". Was supposed to move on 7/29/21 but was told after i called CSR that mu move had a mover date range of 7/28/21 - 7/30/21. It is 7/30/21 and no carrier has showed up. Called company and CSR informed me that carrier may not be out until 7/31/21! We were to be out of this residence today, 7/30/21. This is a horrible state of affairs. We went with this company on ther strength that it was Marine-owned (Since my wife is a Marine!). OF COURSE THEY NOW HAVE OUR DEPOSIT AND WE ARE TOTALLY AT THEY'RE MERCY. HEED THIS REVIEW AND STAY CLEAR OF AMERICAN LONG DISTANCE AND STORAGE BASED OUT OF FLORIDA.

Move size: 3 Bedroom Home Service cost: $6000

I had a 2-day move process this week. Moving out of a 4 bedroom house with 28 steps of stairs to the front door is no small task (and there's a piano as well). I am glad to say that all went well. Greg's team of 4-men crew were friendly and extremely hard working. The men work along each other well so there's efficiency there. If you are looking for a reliable, professional, hardworking and courteous crew to get the job done, I'd highly recommend American long distance moving and storage.

Move size: 3 Bedroom Home Service cost: $3365

DO NOT USE this company!!! They are a total scam and nightmare. They take your money and then lie to you about where your stuff is going, who actually moves it, and when you get it. American Long Distance Moving and Storage's Robert "Bob" Knight (954) 343-4779 is

a fast-talking, untruthful broker who will brag about this company being an "upstanding US Veteran-owned company"and will then proceed to take your money and leave you high and dry on your own. This broker takes your money upfront and then farms your move out to an even worse company located in Passiac, NJ (Moving Express & Storage, Inc.) Robert Knight told me our belongings would be delivered between July 10-11, 2021; we just received on August 1, 2021 and only recieved 75% of our stuff with no hope of ever seeing the remaining 25%. Delivered items were damaged and boxes looked like they had been soccer-kicked around the world and back. Movers called 7:30PM on 7/31/21 and said they'd deliver next day between 8-10 AM; but we would need to pay them and additional $250 because their 18 wheeler could not get down the street and they had to rent a smaller truck and we'd have to pay for it! Unbelieveable since I gave Robert Knight the address of our apartment when we originally signed the contract! Never heard back from Robert Knight when I tried to reach out to him for help. Subcontracted mover (Moving Express & Storage) hung up on me and also never called me back after several calls and text messages. All went unanswered. If you use this company, you will only have heart ache and will throw your hard earned money and belongings away. DO NOT USE THEM - BEWARE!!!!!!!

Move size: Studio Service cost: $3100

Do not use American Long Distance Moving! They will give you a quote and when they pick up your things they will load about half of your worldly possessions, stop loading and claim that they've exceeded the square feet in the truck you've paid for. And there you are, leave your half of possessions or pay thousands extra. They lied about the square footage we used but we were committed by then and had to move. It's an effective scam.

They implied our furniture would get to their destination(about a thousand miles away) in about a week. It took over three weeks. At one point, when we called, they said our stuff was in storage waiting to go west, but if we paid them an additional $5,000 they'd deliver it all right away! Our stuff was being held hostage!

In the end, our things showed up late and so many objects were broken. A carefully-packed antique clock with "fragile" written all over the box, dishes, an antique chair, even the lawnmower! All broken and of course they're not going to compensate us for anything. Avoid these terrible movers!

Move size: 2 Bedroom Home Service cost: $9000

Hi all. I will never recommend trusting on this company and scheduling any service with them. They are the worst I will say. You will not have your stuff moved in time and receive on time. PLEASE DO NOT BOOK ANYTHING WITH THEM.

I am sharing my story with you all so that you do not fall into trouble as we did.

I want to share my experience with this company in short with you.

May 12th 2021, I had made my booking with American Ling distance moving and storage as I had to move to Austin from LA.

I had paid all my deposit and per our agreement the movers were supposed to come and pick up our stuff on July 22nd and/ or 23rd latest.

We were going to leave for Austin the next day that is July 24th and had a good road trip planned.

Week of 12th of July we started calling them to follow up to check if the pick up way on time as we never got a call from them to confirm their arrival time. We never got any responses to our calls.

On July 22nd, we got a call from them at 3.30 pm PST that they were not able to come the day as planned. It was a shocker for us as we were not understanding how we were supposed to move ahead.

The reason they gave was that their truck broke down and could not make it the next day( which was so unclear to us as we expected them to make an arrangement for the next day like a back up plan thinking how they can just let their customers get stuck due to no contingency plan from their end)

I couldn't catch the name of the lady I spoke to but we requested Her to try to book something for the next day 23rd at least as we had a 2 day tentative pickup. But they had no arrangements for us and were not helping us out in any way.

In fact out of no where she recommended us to cancel our booking and go with some other company. Now at this point if we opted for another company that would be so expensive for us and the amount others were offering us for a next day pickup was way higher than our budget.

My wife called them again to request them to make some arrangements for us as we were counting on them to be on time. She spoke to a man named "Sam", she explained him the entire situation and requested him to talk to the manager so that is the customer service wears unable to help, we could possibly speak to the manager as we were on a schedule as our apartment lease deadline was on 25th July and if before that our stuff was not taken out we had no place to keep our stuff.

Sam was not coorpertaive and when asked to put us on. Ahold to talk to the manager he literally without us completely our sentence switched the called and out us on the waiting line, we waiting for 50 minutes to talk to the manager but we're not able to make it through and had to hang up at the end.

In a panicked situation we called them back again. This time we spoke to Britney, we explained her the situation and what she had to at was that their company is not responsible for when the truck will arrive. I don't understand if we are making all the payments and spoke to them way before the actual pickup date there is no help from them

Move size: 2 Bedroom Home Service cost: $2500