American Long Distance Moving and Storage

We have had a contract for a long time. The moving date has come and go multiple times. They actually even asked us to push back personally moving which is not possible. We have called to get it handled and we’re told someone would be there tomorrow only to again have no one show up and no communication. Then because it was now June they charged us more for the summer rate even though it was there fault it is taking so long. A women from customer service bragged how they are a multi million dollar company so they would be okay if we sued them but would not give us a refund. At this point they will be getting a large lawsuit including the other costs I have incurred like storage. I am at the point of flying to the office.

Move size: 2 Bedroom Home Service cost: $3000

I signed my contract over a month ago. I have spoken with them a lot and even yesterday. Today they told me that they need to push my move. I have zero place to go. I cannot stay in my current state. I have to now hire new movers in two days and not get my deposit back. I am leaving a very abusive situation and have no way to just push my move. The lady was so rude and pretty much told me good luck. So thanks for taking food from my children and having us have two days to find a way to move across the country. They will try and say this is a Paid review and I promise you that it is not. This place is just screwing over people and no remorse.

Move size: 2 Bedroom Home Service cost: $3500

This was hands down the worst experience I've ever had with a mover, and I have moved 10 times in the past 15 years. Rob K. was my sales rep. He was a fast-talking, "all the right answers" kind of sales guy. I was calling in early Jun '21 for a mid-Aug '21 move from OH to CT. Upon calling ALD and speaking with Rob, he gave me his "unbelievable opportunity pitch," which was that they just somehow happened to have an empty truck that was scheduled to come back from OH to CT. Since it was going to be empty, he could do the job for $7900 (4 BR house). Keep in mind the only other quote I'd received up until then was $17k. His pick-up & drop-off windows were both +/-3 days, but he assured me that this was how the entire industry worked. Upon signing I had to make a 50% down payment.

About 2 weeks later we were interested in adding packing services. I called ALD to request a quote and see if this could be added. The first person literally couldn't answer any of my questions. She said, "The carrier will contact you 4-7 days prior to the move and you can schedule then." I asked how I was supposed to plan for a 4BR, OH>CT move 4 days in advance without knowing for certain if I or the movers would be packing? I then called back and got a few more, yet still vague, details, but was again ultimately told she couldn't be sure of the price and/or availability, as that was "up to the carrier." I then texted "Rob the sales guy" (we had texted a few times and he was very responsive during the sale process). After 3 days and 2 texts from me, without any response, I found his direct phone ext. and called him. I explained what we were looking for and he again had "all the right answers." He explained, "You have nothing to worry about. Your move is over a month away. The carrier will call you 4-7 days prior to your move." To which, I replied the same as before, "How can I make plans, with 4 children, etc., for a 4BR cross-country move, 4-7 days pre-move?" Rob then quickly, without missing a beat, switched the conversation by again reiterating the theme that, "The entire industry is having trouble finding trucks. There are more people moving than there are trucks..." I interrupted his speech by saying, "This has nothing to do with any truck logistics. I'm just looking for a price quote, and to confirm the availability of packing services for our move." Finally, Rob said, "I'll check into this and get back to you before the end of the day...I promise." He never called back.

After all of this hassle, and still no answers, I began to get nervous. I called ALD and informed them I wished to cancel my move. Keep in mind this was still 6 weeks before our scheduled move date. The operator informed me that the 50% down payment was nonrefundable. I went back and forth with this person for 10 minutes, but no progress. I asked to speak with a manager and was put on hold for 25mins. Finally, the manager came on the phone. He was the worst of the bunch. He was short, rude and unapologetic throughout the entire conversation. He was very condescending and would continue his pitch, "Oh, so you aren't looking to move now? Ok, we can give you a credit on your account that can be used any time over the next 12 months." I said, "I'm not going to be moving with you any time over the next 12 months." This circle went on for several minutes and he continued to keep the company line. I finally said, "Rob the sales guy continually talked about how booked up the entire moving industry is, and my move isn't for another 6 weeks. You'll likely have no problem finding another move to "replace" mine in your schedule. So, you're not going to be "out" anything, yet I'm out $3k...for services you didn't provide." Again, he kept with the company line of, "The down payment is nonrefundable, but I can give you a 12-month credit on your account." Finally, after exasperation (which was clearly his plan), I gave up and ended the conversation. I’ve since called several other van lines, all of which were able to at least guarantee a 1-day pick-up date, rather than ALD's 3-day window, and none had ANY down payment requirements (compared to ALD’s 50% nonrefundable). Also, they were much more professional in that they actually sent someone to our home to take an inventory and give us several quotes with various options. Given my experiences, and hearing some others’, I have little doubt the move, had we continued on with ALD, would have been a nightmare. The entire experience with them was slimy, unprofessional, high pressure, zero customer service and just plain poor.

Move size: 4 Bedroom Home Service cost: $8000

I am real customer signed up for service to move from Minneapolis, MN to Dallas, TX on July 3rd , 2021. They signed me up for a contract and asked for bank account details for deposit money of $1400 instead of credit card as they said their system can accept only bank account and cannot accept credit cards. Once I gave my bank account information they withdraw money ($1400) from my bank account and they never showed up nor refunded my money. I wish I had read negative reviews before signing up the contract with them. People , PLEASE DO NOT sign up for their service they are COMPLETE SCAM !!!

Move size: 3 Bedroom Home Service cost: $4500

This has been the worst experience that I have ever had with movers. I called to set up my move a move nearly a month in advance. First person that I spoke to Robert R. told me that my exact date June 29th would be okay for pickup. They gave me a window to July 4th. I have yet to get any information about my move. I literally had to call everyday and still never have received information. They are rude on top of that. Everyone claims to be a supervisor, yet none of them can tell you anything. It is now past the time I’m which they claimed that my items would be picked up for my move and their response is to wait everyday until the movers decide to show up. I truly believe that they are a scam that only wants deposits that they refuse to give back. They don’t care about your move every happening. DO NOT choose this “company” and don’t believe their responses to negative reviews and being fake. If they truly cared they would reach out, but instead they want to scam people into thinking that all negative reviews are fake. This one definitely isn’t, I have the first and last names of all those that I have spoken with as well as all paperwork. I keep a record of everything. Angela also likes to hang up on people. They are an absolute scam!!!!

Move size: 1 Bedroom Home Service cost: $2000