American Long Distance Moving and Storage

I signed my contract over a month ago. I have spoken with them a lot and even yesterday. Today they told me that they need to push my move. I have zero place to go. I cannot stay in my current state. I have to now hire new movers in two days and not get my deposit back. I am leaving a very abusive situation and have no way to just push my move. The lady was so rude and pretty much told me good luck. So thanks for taking food from my children and having us have two days to find a way to move across the country. They will try and say this is a Paid review and I promise you that it is not. This place is just screwing over people and no remorse.

Move size: 2 Bedroom Home Service cost: $3500

We placed a $3500 deposit for our pickup and delivery to storage on June 1 or June2. We were told the second date would only be used in the event of a "natural disaster" and they not only didn't show on June 1 but also didn't show on June 2nd either. We did not have any information on the storage unit we were going to be using (even though asked for it) and I didn't feel comfortable sending all of our belongings to somewhere I didn't know, with a company we have not been able to reach and wasn't holding up to their word. It does seem like taking people's 50% deposit is part of their business model once they create a desperate situation or make them feel uncomfortable using their business. It's a shame we have companies like this and despicable they use the word "American" in their name.

Move size: 4 Bedroom Home Service cost: $3500

This is my third week waiting for a truck to pick up my belongings from Harrisburg, PA to North Myrtle Beach. First day they didn't show up, called and was told "noon tomorrow". No show, customer service says its a Muslim holiday, they are not working. Next day, half hour away, next phone call, truck broke down and on and on this went. Finally got to speak with Angie, Ops Mgr. more lies. Then found David, he said I cancelled. Then found George at headquarters phone # 954-320-6921, all lies again. Still no move and no money. Is this what corporate America has become? BUYER BEWARE...SCAM

Move size: 1 Bedroom Home Service cost: $1100

I have been having a terrible experience with this company. Initially booked with them for $2008, everything seemed to be going smooth through the initial process but then they were a day late picking up my items. I had informed them prior that I had a deadline of when I needed my things picked up because of my official move date that I’d be driving to my new state. The day they picked up my things they added over $1000 to my total. Fast forward, it’s been 3 weeks since they’ve picked up my furniture and they have still not delivered my things to me at my new home. It has been so hard getting ahold of someone and no one seems to have any answers or when my things will be brought to me. DO NOT USE THIS COMPANY. They will nickle and dime you and never bring your things on time. I am a Registered Nurse and I moved to CO to continue my career and help hospitals in need during COVID and this company literally is holding my stuff hostage. I could’ve paid less money and had my things quicker with a more reputable company. Tony and Tyler at American Long Distance Moving and Storage seem nice on the phone but don’t let them fool you, they are trying to take your money.

Move size: 1 Bedroom Home Service cost: $3840

On May 24, 2021, I spoke to Greg B. (Ext. 117). I asked him if American Long Distance Moving and Storage used their own trucks. He lied and said they used their own trucks. However, it was a broker firm. They outsourced my move. It was suppose to take place on 5/27/2021. However the driver did not show up from 5-8 as scheduled. I waited at my clinic from 4-9PM. The driver arrived the next morning. He could not begin competing the delivery until after the medical office saw all of their morning patients. The driver who found a random man from St. Louis to help him. As t hey were moving my items out, you could tell the experience was not there and it took longer than expected. With three fourths the move completed, his boss asked what was taking so long and to see the truck. The boss then asked to FaceTime with me and demanded additional money immediately. All the items were provided to Greg B. that were going to be moved and an estimate was provided. I was given an estimate for 68 boxes and I only had 25 boxes. I had 2 exam tables, waiting room chairs, 3 desk, file cabinets, etc. The movers came and midway through the move, the boss of the driver called, demanded more money, and I told him that I was quoted for 68 boxes and all the item mentioned earlier and that I do not have 68 boxes but 25. I told him I wasn't going to pay extra. He told his driver to move all of my items out of the truck and just leave them on the street. It was 9:30 when the driver unloaded my items onto the street. I had no way to move my items back up to the 2nd floor of my clinic. I left to go try and find someone with a truck to recover my items. I could not find anyone. When I came back at 6AM in the morning, all of my items were gone except a few things. The items had been rained on all night and were ruined. I called and spoke to

Bobby Sherman, Manager, of American Long Distance Moving and Storage, he said it was my fault, showed no sympathy, and refused to give me the insurance money to file a claim for my stolen and lost items.

Move size: Office Move Service cost: $2900

They are highly organized and promise the world during quoting, but disappear after the contract is signed. They came a day early to pick up my items, then I called every week trying to understand where my stuff was and a month after I expected it to arrive, I found out that it never left the original location. People have lied to me, hung up on me, and eventually someone told me my stuff "might go out on a truck maybe next week" I am still waiting for my items to arrive and cannot get a hold of anyone by phone or email across the two different companies involved. Save yourself the stress and incurred costs of not having your items delivered (even within the +21 business day delivery window that they forget to mention before signing) I will be posting this review everywhere I can. AVOID THEM AT ALL COSTS.

Move size: 1 Bedroom Home Service cost: $2250

American long distance moving and storage is a scam operation. The five star reviews you see here and on other review sites are laughably fake - all customers of this company leave with emptier pockets and no services rendered. The only communication the company is on top of is collecting your $1000 non refundable deposit. Our move was scheduled for a period of two days with a hard deadline. Over the two days we made more than five calls to get an update on status, but NO CUSTOMER SERVICE AGENT OR EMPLOYEE COULD COMMENT ON A DATE OR TIME FOR WHEN MOVERS WOULD ARRIVE. When we requested our deposit back, they quickly referred to the fact that our contract says they can’t guarantee the move dates they promise. In summary - American Long Distance Moving and Storage takes 1000 dollars to force you to use their moving services which they will render when/if it is convenient for them. This company is an absolute disappointment and conduct themselves in a way that is completely embarrassing and immoral. No customer deserves this.

Move size: 2 Bedroom Home Service cost: $1000

This company doesn’t keep their “promises”. I first contacted this company for a quote for a move from oak harbor WA to VA as we are a military family. Happy go lucky Robert said, hey we will be in the city around the time of your moving date I can provide you a discount since we will be going from oak harbor WA to Richmond VA. Which was great! I was concerned a bit as it seemed to good to be true. He assured me they would take “good care of us” and that this was a good deal he was providing us. He kept me on the phone for the whole processes as he said if we disconnect the discount will not be valid or date cannot be saved which I get. So I provided them with my bank information and signed the contract. I signed the contract !!! Only for me to call back 7 days wondering why the down payment funds were not taken out. First the lady on the phone was beyond rude when she notified me they will not be moving my family because they do not come out to this area. Which is hilarious because I see there trucks here all the time and again Robert said “we will be in your area”. Second, she changed it up and said well the dispatcher said he can’t do your move. I contacted the dispatcher and his response...”oh shucks”. I got NO notification that they couldn’t do this move...NOONE called me. Cowards. Unprofessional!!!! I had a feeling this was a scam and sure enough I was right. Trust your gut ! ✌️ glad I was able to find another reliable moving company for cheaper than what they offered me. Oh shucks American long distance maybe you will DO BETTER next time!

Poor customer service and communication

Zero stars.

Move size: 2 Bedroom Home Service cost: $3800

DO NOT use this company! I'm not sure why others have given them such high ratings! I did not have a lot of things to move and thought sharing a truck would be a quick, economical way to move my things. Boy, was I wrong! DON'T trust this company! These are the lies they told me: 1) We will move your stuff; we will not contract it out to anothercompany. 2) We will call 48hrs in advance for pick up (I got 45 minutes), 3) 1 flight of stairs is included in price (more than 7 stairs = $75), 4) Your move will cost this much for a certain amt of boxes & furniture (I used less boxes & furniture & less square feet, but had to pay more because "it's not just square feet, but the shape of the items". I only had boxes & my mattresses!), 5) We accept this type of payment. This changed depending on the person to whom I was speaking. 6) We will deliver your things in 5-7 days. The contract says up to 21 business days, but that is only for inclement weather. You'll have your things well before that time. I was told this on the phone & in person.

I only saved about $100 with this company. It is nearly impossible to get in touch with them or the actual moving company who has my things. It was not worth the hassle!

If you use this company, only have them move things you won't need for at least a month. Also, expect poor communication and a lot of lies.

Move size: Partial Move Service cost: $2700

This company is truly horrific and I strongly suggest anyone looking to use them, don't.

This is a transactional company. They don't move your stuff for you, they hire a carrier to do it. If you go look for carriers yourself, you'll save money and get better service along the way.

AmericanLongDistancemoving WILL give you a purposely low false estimate to begin with. I was told my move would cost about $3500. This includes a large binding estimate fee, then they have a QA individual call you later, and adjust it to a higher cost, claiming the original estimate was off based on your stuff. At this point, the binding estimate fee climbs for having to 're-estimate.' I informed the Quality Assurance individual (Tyler) that I knew he was still way too low concerning the amount of space our stuff would take up. The original estimate had us at 500 cuft. He put us at 612 cuft.

I told him I had a 10x20 storage I thought was nearly 50-60% full (1000-1200 cuft). He assured me I was overestimating and that he gave me extra space and we would be fine. The new coat was $4600. An increase of $1100, 33% cost increase for 20% increase in space. I bumped it to 750. The cost changed to $4900, Making it a 50% space increase for a 40% coat increase. The major change in cost came from the binding estimate change, or, a fee for speaking with QA. I was still skeptical about the space being taken. At this point, I had to put an additional $600 down on top of the $1200 I put down on the initial estimate.

The carriers couldn't move my stuff prior to my move date, despite me calling and informing Long Distance multiple times that I would be out of state after a specific date. I had to cancel my trip and change my entire itinerary to make it work.

The second the movers showed up they went, "it's like 1400 cuft of stuff." My bill went to $8,879. I had to now put down $4500, with the rest to be payed at delivery. There was also a 5% credit card transaction fee that I was never made aware of, for a fee I NEVER could have prepared for in advance.

Estimated at $3,500.

Delivered at $8,878.

Terrible customer service, hidden fees, unable to handle dates, no preparation, pushed around and tossed back and forth, and spent numerous hours on hold.

Save yourself the hassle, book direct with a carrier.

Move size: 1 Bedroom Home Service cost: $8000

Total scam business-never came-almost 3 weeks later and still no word-actually removed our contract from their files so no longer retrievable; It's like they just erased our presence; please save yourself the grief

Look them up on Facebook, mymovingreviews.com, Trust pilot- many bad reviews -why take the chance-they are a complete fraud

Look at all of their reviews on google -almost all have only 1 review and over 30 within last 3 weeks-very suspicious -since we placed our first bad review the "good reviews" jumped from 50 total to 80+ in 2 weeks. Our review is totally legit-email me if you like.

First Nick promised pickup would be on time then we were unable to contact him again. Then Tyler Hanson contacted us to tell us we owed them another $471.17 on top of initial deposit of $876.00 because it appeared that my son had more than originally calculated -since they already had my deposit I had no choice -actually they estimated 20 boxes but he had 4. He'd didn't have that much stuff.

We contacted them multiple times a day-were constantly told that they were about to contact the dispatcher but nothing ever materialized.

They knew from first conversation that my son was pressed for time and assured us no problem.

5/15/21-day of move-told repeatedly they would call us shortly-no show

5/16/21-told they were coming-no show despite assurances

for each of the following "pickup dates" we had to pay someone to wait for them as my son had to leave for his new job.

5/17/21-definitely coming today-no show

5/19/21-Joe told us arriving between 6pm- 8pm- no show

5/20/21-Told again arriving between 6pm-8pm-no show

5/21/21-Joe again promised arrival between 5pm-8pm- no show

5/22/21-told movers backed out of job-only informed us after we called multiple times; after more calls told us that they can not contact dispatcher as they are not available over the weekends

we stopped calling as we got nowhere with them-told-they repeated the same old lines as if rehearsed just to get us off the phone-don't give them any money- they insisted on bank wire transfers -very suspicious- we should have known that something was not right

As of June 2 we have never heard from this company again- It's been over 10 days with no word from them

they never did the job-but they kept the money

Move size: 1 Bedroom Home Service cost: $1200

I have been in contact with them for 3 weeks about a matter that has taken place months ago. The mover was supposed to be picking up my move but never showed. I called, texted, and had a friend do the same. No response to either attempts made from both of us. Now during those three weeks, I’m getting “we will look into this” still nothing is going on. I keep getting placed on hold for extended periods of time while they are “making phone calls” and just waiting.

I would highly recommend using someone else for this.

Move size: 1 Bedroom Home Service cost: $2500

American Long Distance Moving and Storage, a Broker

USA Logistics, Movers

Broker provided a reasonable quote, only accepted bank account for payment, no credit cards; upon providing detailed inventory, price went up $3900. Pickup Movers arrived (5 people), reviewed paperwork, and obtained signatures. They could not guarantee a delivery date. Movers used additional packing materials and labor that added to the cost. Movers placed all property in the street without loading anything into the truck. Notified us that we now owed additional $4600. Choice of leaving, with property in the street, or cutting the load down and leaving the rest in the street. After several calls to dispatch and 20 days later, the truck arrived. Delivery Movers, one driver and one mover arrived, and they could not get additional help, except 1 additional person at the end. We learned our property had been moved from truck-to-truck en route and was now poorly packed in the delivery truck. We had some damage visible and missing items, but no time to report the issue since the driver had to leave to get another load off the truck by 6 pm that day.

Overall Experience was uncertainty, loss of sleep believing we were scammed, not sure if we would ever see our property after reviewing horror stories of property never arriving, additional charges, etc. Final delivery movers understaffed. Recommend getting multiple estimates, avoid going through a broker. Read the fine print and ask questions and clarify every cost in advance. Beware: all parties were personable and friendly.

Move size: 2 Bedroom Home Service cost: $11722