American Long Distance Moving and Storage

First they never tell you that they are a moving broker, not an actual moving company. They require a deposit that doubles after a second review by their “QA”department after you have signed a “ contract”. They don’t return calls. They don’t confirm with moving company for dates leaving you hanging with no idea of what date you can expect to move. I was told my initial quote was so low because they had a truck delivering to my area and they needed to fill the truck to go to their home state. Thenestimate doubled! When I asked about the truck needing to be filled, the current agent almost laughed about such statement. If you have questions, you are hung up on or given a call back number that goes directly to voice mail. It is a scam! When several dates for moving came and went with no shows or calls, my kids rescued me and we hired a truck and moved ourselves. At no time did I cancel a date, yet no return of deposit because of “No cancellation” policy.

Move size: 1 Bedroom Home Service cost: $4300

Was pressured to sign a contract that day for $7700.00 on July 11, 2021. They called me about a week before my pick up date of 7/27 and told me I would have to pay again since they did not consider 2 beds a headboard footboard and only considered it to be a frame so my price was jacked up for the first time to $8800.00. The moving company did not show or call for the first pick up date and they rescheduled for a second pick up date and called me to tell me I need to pay another $750.00 which now increased my price to $9400.00 for the third time due to the time of year the move was, like they did not know this when I signed the contract on 7/11 and they told me it was their busy season. My move was sched for the third time for and when the installer arrived to pick up he called me and advised me that he wanted $16.000.00 to do the move. When I asked why and tried to get an answer, he advised me it was because of a curio cabinet and I advised the mover that was included in the contents on the original order dated 7/11. When I expressed my concern over the price doubling and the broker did not advise me of this the truck driver of the company hung up and left the home where my contents are without saying anything to my daughter that lives there. After contacting American Moving and storage for 2 days (they kept putting me off saying I would be called back with a pick up date, I finally got to spk with a manager Jordan who told me he can’t talk to me he has a meeting with his daughters university and put me on the phone with Melanie who adv me that if I can’t pay the $16,000. They can’t do the move.

Move size: 1 Bedroom Home Service cost: $4200

They said they had an empty truck on my moving route that they needed to fill anyway (they aren't the actual moving company, so continued to call me and lower the estimate. I gave them a detailed inventory and was told I didn't need to count items such as mirrors, trash cans, etc. Moving company came (after 3 different dates were given) and they wanted to charge $4k above what I was told. Movers walked through saying "I bet they didn't tell you..." cause they already knew! The manager of the moving company called saying it wouldn't even cover 1/3rd of my stuff and wouldn't make sense to do a partial move. He already knew they were not going to give me my deposit back because he had dealt with them before and was baffled, saying he hated having to make these calls. While on the phone with their "customer service" the movers left without notifying any of us. No refund on deposit and zero response to 5 emails. They take ZERO accountability.

Move size: 2 Bedroom Home Service cost: $6000

American Long Distance Moving and Storage, a Broker

USA Logistics, Movers

Broker provided a reasonable quote, only accepted bank account for payment, no credit cards; upon providing detailed inventory, price went up $3900. Pickup Movers arrived (5 people), reviewed paperwork, and obtained signatures. They could not guarantee a delivery date. Movers used additional packing materials and labor that added to the cost. Movers placed all property in the street without loading anything into the truck. Notified us that we now owed additional $4600. Choice of leaving, with property in the street, or cutting the load down and leaving the rest in the street. After several calls to dispatch and 20 days later, the truck arrived. Delivery Movers, one driver and one mover arrived, and they could not get additional help, except 1 additional person at the end. We learned our property had been moved from truck-to-truck en route and was now poorly packed in the delivery truck. We had some damage visible and missing items, but no time to report the issue since the driver had to leave to get another load off the truck by 6 pm that day.

Overall Experience was uncertainty, loss of sleep believing we were scammed, not sure if we would ever see our property after reviewing horror stories of property never arriving, additional charges, etc. Final delivery movers understaffed. Recommend getting multiple estimates, avoid going through a broker. Read the fine print and ask questions and clarify every cost in advance. Beware: all parties were personable and friendly.

Move size: 2 Bedroom Home Service cost: $11722

Movers were a day late, asked for another $4800 and left us stranded on the day we had flight booked! Our move was scheduled for today. The contractors flat out asked for another $4800 in addition to total of $3600 that American Long Distance Moving told us. Emails goes unanswered. Calls have a very long wait. Online chat teams close the chat in middle because they have no answers. Contractors could not get hold of their counterpart at this company. We have flights booked for later today and have left with no options. Still no help and waiting to hear back from them!

Move size: 3 Bedroom Home Service cost: $3600

PLEASE save your hard earned money and DO NOT BELIEVE ANY OF THE GOOD REVIEWS. This company is a SCAM. Read the bad reviews. They are TRUE and all the good reviews are FAKE trying to cover up the truth to steal more money from people. The salesmen are smooth and will lie to you, leave things off your inventory or mislabel to give you a low quote and give you a ton of paperwork and wait on the phone until you pay making it impossible for you to read it all. They make you pay a deposit that is NONREFUNDABLE. They make you pay with bank account and not a credit card so that you can't get your money back. The salesmen lie to you saying that if you cancel you will get your money back because "They are not in the business of keeping your money". Do not believe anything not in writing. The salesmen says he will be around through the whole experience but disappears after you pay them and doesn't respond to text anymore. They would not let me cangel and give a refund even a month in advance. They did not show up in the 2 day time frame they were supposed to and I had to get a uhaul and move myself because our house was closing the following day. All the 26 ft uhauls were sold out in my area and I had to end up leaving precious belongings because of this scam company. Selling a house and moving out of state is hard enough without being scammed out of nearly $1,000. Thanks to this company I will NEVER EVER trust a moving company again. So many had it much worse than me and have lost 10s of thousands of dollars and waited months to get back their belongings. Then what they finally got back was mostly broken and destroyed. They put in the contract that deposit is nonrefundable and nothing is guaranteed and that is how they are legally stealing from everyone. These people are criminals and need to be stopped.

Move size: 3 Bedroom Home Service cost: $2500

Great experience - especially considering the stress that comes with a move. They did a great job. American long distance moving and storage were very courteous and professional. Took care with all of our items, especially fragile pieces and art work. Wore masks the entire time. Company gave us a not-to-exceed quote and that's what we paid, no hassle or anything. They even dropped one piece at a friend's house along the way. Would definitely recommend them.

Move size: 3 Bedroom Home Service cost: $3360

Contracted on 7/26/21 with a Robert K. who touted that company was "MARINE OWNED AND DONE BETTER BUSINESS THAN AMERICAN VAN LINES". Was supposed to move on 7/29/21 but was told after i called CSR that mu move had a mover date range of 7/28/21 - 7/30/21. It is 7/30/21 and no carrier has showed up. Called company and CSR informed me that carrier may not be out until 7/31/21! We were to be out of this residence today, 7/30/21. This is a horrible state of affairs. We went with this company on ther strength that it was Marine-owned (Since my wife is a Marine!). OF COURSE THEY NOW HAVE OUR DEPOSIT AND WE ARE TOTALLY AT THEY'RE MERCY. HEED THIS REVIEW AND STAY CLEAR OF AMERICAN LONG DISTANCE AND STORAGE BASED OUT OF FLORIDA.

Move size: 3 Bedroom Home Service cost: $6000

I had a 2-day move process this week. Moving out of a 4 bedroom house with 28 steps of stairs to the front door is no small task (and there's a piano as well). I am glad to say that all went well. Greg's team of 4-men crew were friendly and extremely hard working. The men work along each other well so there's efficiency there. If you are looking for a reliable, professional, hardworking and courteous crew to get the job done, I'd highly recommend American long distance moving and storage.

Move size: 3 Bedroom Home Service cost: $3365

DO NOT USE this company!!! They are a total scam and nightmare. They take your money and then lie to you about where your stuff is going, who actually moves it, and when you get it. American Long Distance Moving and Storage's Robert "Bob" Knight (954) 343-4779 is

a fast-talking, untruthful broker who will brag about this company being an "upstanding US Veteran-owned company"and will then proceed to take your money and leave you high and dry on your own. This broker takes your money upfront and then farms your move out to an even worse company located in Passiac, NJ (Moving Express & Storage, Inc.) Robert Knight told me our belongings would be delivered between July 10-11, 2021; we just received on August 1, 2021 and only recieved 75% of our stuff with no hope of ever seeing the remaining 25%. Delivered items were damaged and boxes looked like they had been soccer-kicked around the world and back. Movers called 7:30PM on 7/31/21 and said they'd deliver next day between 8-10 AM; but we would need to pay them and additional $250 because their 18 wheeler could not get down the street and they had to rent a smaller truck and we'd have to pay for it! Unbelieveable since I gave Robert Knight the address of our apartment when we originally signed the contract! Never heard back from Robert Knight when I tried to reach out to him for help. Subcontracted mover (Moving Express & Storage) hung up on me and also never called me back after several calls and text messages. All went unanswered. If you use this company, you will only have heart ache and will throw your hard earned money and belongings away. DO NOT USE THEM - BEWARE!!!!!!!

Move size: Studio Service cost: $3100

DO NOT USE THIS COMPANY - they are not a moving company, they are a brokerage firm. We have hired a lawyer to try and recoup our deposit. They will quote you for your move sight unseen RED FLAG. You will have to pay 50% via ACH (no a cc) RED FLAG. The quote will not be correct and the movers will show up and you will either have to pay a LOT more money (double in our case) or forfeit your deposit. I rarely write a bad review for anything, but this company is 100% a SCAM and they know it! There are literally hundreds of good, honest moving companies - do your due diligence and use them. I would hate to see anyone else defrauded by this company.

Move size: Partial Move Service cost: $4000

This company is a scam. They will give you a great price then charge more(over double) when they arrive and they know they have you. Then hold your property for 30 days. Their customer service is rude and will hang up on you if you dare to be upset because you want your possessions. Bob West will lie through his teeth and once you give them a deposit you will never be allowed to speak with good old Bob again. Any positive reviews are fake written by the company. DO NOT make the same mistake we did.

Move size: 2 Bedroom Home Service cost: $8000

Went with American Long Distance because they claimed to be Veteran owned, and offered a discount because my husband is a Veteran. The price they quoted was reasonable for our move across country. (West Coast to East Coast) However, they do not have their own movers. They contracted a company called Superior Van Lines. When Superior Van Lines picked up our items the cost went up an additional 3,000.00. They claimed it was due to the amount of items we had. We were upset but had no choice but to except the new price. Then when Superior delivered our household items, only HALF of our items arrived. Boxes were severely damaged, items were falling out of the broken boxes. It was upsetting to see my items handled so carelessly. We were never told our items would arrive separately. Yet we had to pay our driver the full amount owed prior to him unloading the truck! When we disputed with the driver he made a call and his superiors allowed him to return to us 400.00. This amount doesn't at all cover the value of our items that were missing from the delivery. When I spoke with Superior Van Lines they very nonchalantly said, oh yeah, ur items are still here in Nevada. You will get a call when the rest of your things will be delivered. Very unprofessional, very unapologetic. Not reassuring at all. We were never told prior to delivery that our items would be delivered separately. Before you contract a moving company, find out who they contract to pick up and deliver your items. My moving experience through American Long Distance was poor because of the trucking company they contracted to move us. We have yet to receive all of our items.

Move size: 2 Bedroom Home Service cost: $6110

We booked a move with American long Distance Moving and Storage and gave them an exhaustive list of our belongings at the time of booking. Their rep who claimed to be an expert estimated that the furniture and belongings of a five person, four bedroom home would fit into a space roughly the size of a laundry room.

And then attempted to blame ME for their error.

Thankfully we realized we were dealing with a fraudulent business prior to their coming into possession of our belongings, but believe me, American Long Distance Moving and Storage WILL attempt to defraud you.

They're refusing to return our deposit of $1300.00 in spite of the fact that every representative I spoke with admitted that the estimate of the space needed to contain our belongings was an egregious error.

We're having to take legal action to get our deposit back AND find another way to move our belongings across the country two days before our move. Their estimate went from 4,000.00 to over 10,000.00.

Find another company. Move your own belongings.

American Long Distance Moving and Storage is not a company you want to deal with.

Move size: 3 Bedroom Home Service cost: $10000

Do not use American Long Distance Moving! They will give you a quote and when they pick up your things they will load about half of your worldly possessions, stop loading and claim that they've exceeded the square feet in the truck you've paid for. And there you are, leave your half of possessions or pay thousands extra. They lied about the square footage we used but we were committed by then and had to move. It's an effective scam.

They implied our furniture would get to their destination(about a thousand miles away) in about a week. It took over three weeks. At one point, when we called, they said our stuff was in storage waiting to go west, but if we paid them an additional $5,000 they'd deliver it all right away! Our stuff was being held hostage!

In the end, our things showed up late and so many objects were broken. A carefully-packed antique clock with "fragile" written all over the box, dishes, an antique chair, even the lawnmower! All broken and of course they're not going to compensate us for anything. Avoid these terrible movers!

Move size: 2 Bedroom Home Service cost: $9000

The 1st sales guy sounded nice and honest so I took a chance. Wrong thing to do!!! I sent him pic's of all stuff in one spot ready to move so I had a pretty good idea of the cubic feet needed. The $1800 down payment came from my checking. Bad decision! They're holding my money hostage. I was uncomfortable with the limited summary of contents he listed within the bill. I sent the sales rep a detailed contents list along with the ACTUAL weight a along with an added table and bench a week later (I bought an industrial scale). He said the estimate would change but would not know until 24 hours before the scheduled pick up date. (I gave him the list 2 weeks before the move). The move went up approximately $2300 so I wanted to cancel. He said they would keep my $1800 down unless I provided another $1200 down that must be wired, I was on the hook and desperate to be moved as scheduled on 10/27. I went against my instincts and sent it. 10/27, 10/28, 10/29. No movers. No calls. I called them many times. Contract in email disappears online saying "congratulation on your move" My next agent told me the truck had broken down and I wanted a copy of the email regarding the bad truck. She would not comply. Wanted me to sign a new contract with new moving date. Didn't want to do it but did anyway because I was on the hook. New moving date of Monday Nov 1st 2021. No calls, No movers. What a scam!!! Nothing but corrupt liars. Now I'm stuck filing complaints with the FMCSA, writing a review and filing a claim in small claims court. Is there an attorney filing a class action against this company? I want in!

Move size: 2 Bedroom Home Service cost: $5800