American Long Distance Moving and Storage

I had a 2-day move process this week. Moving out of a 4 bedroom house with 28 steps of stairs to the front door is no small task (and there's a piano as well). I am glad to say that all went well. Greg's team of 4-men crew were friendly and extremely hard working. The men work along each other well so there's efficiency there. If you are looking for a reliable, professional, hardworking and courteous crew to get the job done, I'd highly recommend American long distance moving and storage.

Move size: 3 Bedroom Home Service cost: $3365

DO NOT USE this company!!! They are a total scam and nightmare. They take your money and then lie to you about where your stuff is going, who actually moves it, and when you get it. American Long Distance Moving and Storage's Robert "Bob" Knight (954) 343-4779 is

a fast-talking, untruthful broker who will brag about this company being an "upstanding US Veteran-owned company"and will then proceed to take your money and leave you high and dry on your own. This broker takes your money upfront and then farms your move out to an even worse company located in Passiac, NJ (Moving Express & Storage, Inc.) Robert Knight told me our belongings would be delivered between July 10-11, 2021; we just received on August 1, 2021 and only recieved 75% of our stuff with no hope of ever seeing the remaining 25%. Delivered items were damaged and boxes looked like they had been soccer-kicked around the world and back. Movers called 7:30PM on 7/31/21 and said they'd deliver next day between 8-10 AM; but we would need to pay them and additional $250 because their 18 wheeler could not get down the street and they had to rent a smaller truck and we'd have to pay for it! Unbelieveable since I gave Robert Knight the address of our apartment when we originally signed the contract! Never heard back from Robert Knight when I tried to reach out to him for help. Subcontracted mover (Moving Express & Storage) hung up on me and also never called me back after several calls and text messages. All went unanswered. If you use this company, you will only have heart ache and will throw your hard earned money and belongings away. DO NOT USE THEM - BEWARE!!!!!!!

Move size: Studio Service cost: $3100

DO NOT USE THIS COMPANY - they are not a moving company, they are a brokerage firm. We have hired a lawyer to try and recoup our deposit. They will quote you for your move sight unseen RED FLAG. You will have to pay 50% via ACH (no a cc) RED FLAG. The quote will not be correct and the movers will show up and you will either have to pay a LOT more money (double in our case) or forfeit your deposit. I rarely write a bad review for anything, but this company is 100% a SCAM and they know it! There are literally hundreds of good, honest moving companies - do your due diligence and use them. I would hate to see anyone else defrauded by this company.

Move size: Partial Move Service cost: $4000

This company is a scam. They will give you a great price then charge more(over double) when they arrive and they know they have you. Then hold your property for 30 days. Their customer service is rude and will hang up on you if you dare to be upset because you want your possessions. Bob West will lie through his teeth and once you give them a deposit you will never be allowed to speak with good old Bob again. Any positive reviews are fake written by the company. DO NOT make the same mistake we did.

Move size: 2 Bedroom Home Service cost: $8000

Went with American Long Distance because they claimed to be Veteran owned, and offered a discount because my husband is a Veteran. The price they quoted was reasonable for our move across country. (West Coast to East Coast) However, they do not have their own movers. They contracted a company called Superior Van Lines. When Superior Van Lines picked up our items the cost went up an additional 3,000.00. They claimed it was due to the amount of items we had. We were upset but had no choice but to except the new price. Then when Superior delivered our household items, only HALF of our items arrived. Boxes were severely damaged, items were falling out of the broken boxes. It was upsetting to see my items handled so carelessly. We were never told our items would arrive separately. Yet we had to pay our driver the full amount owed prior to him unloading the truck! When we disputed with the driver he made a call and his superiors allowed him to return to us 400.00. This amount doesn't at all cover the value of our items that were missing from the delivery. When I spoke with Superior Van Lines they very nonchalantly said, oh yeah, ur items are still here in Nevada. You will get a call when the rest of your things will be delivered. Very unprofessional, very unapologetic. Not reassuring at all. We were never told prior to delivery that our items would be delivered separately. Before you contract a moving company, find out who they contract to pick up and deliver your items. My moving experience through American Long Distance was poor because of the trucking company they contracted to move us. We have yet to receive all of our items.

Move size: 2 Bedroom Home Service cost: $6110

We booked a move with American long Distance Moving and Storage and gave them an exhaustive list of our belongings at the time of booking. Their rep who claimed to be an expert estimated that the furniture and belongings of a five person, four bedroom home would fit into a space roughly the size of a laundry room.

And then attempted to blame ME for their error.

Thankfully we realized we were dealing with a fraudulent business prior to their coming into possession of our belongings, but believe me, American Long Distance Moving and Storage WILL attempt to defraud you.

They're refusing to return our deposit of $1300.00 in spite of the fact that every representative I spoke with admitted that the estimate of the space needed to contain our belongings was an egregious error.

We're having to take legal action to get our deposit back AND find another way to move our belongings across the country two days before our move. Their estimate went from 4,000.00 to over 10,000.00.

Find another company. Move your own belongings.

American Long Distance Moving and Storage is not a company you want to deal with.

Move size: 3 Bedroom Home Service cost: $10000

My husband is a USMC veteran. When I made the original booking, the representative assured me that the crew that was coming out to help me was led by a Marine and he worked with other veterans. Working with a veteran company is important to us, hence, why we booked, because we were promised a crew that had served this country. Instead, on the morning of our move, 3 Russian speaking men showed up, only one spoke English and he was rude and condescending. While waiting for my husband to get home, I had called and told him that we had an issue and he needed to be there, we spoke to the company who informed us that they hire movers, they are simply a broker and they can't guarantee who shows up. The truck they brought out was too small, we wound up hiring other movers and had to rent 2 uhaul trucks to do what they were supposed to have done. While I was angry that nothing was handled correctly, including the fact that we never were sent through quality assurance to make sure that the wrong size truck was not sent out. The company was decent enough to own up to that error made on their end but still refused to refund our original deposit, so they got to scam us out of that. The biggest complaint I have is that they misrepresented themselves, the fact that I was told I was working with a military company and then actually went out and asked the crew that was sent while they waited outside while I talked to customer support. They sat there smoking, spitting sunflower seeds all over my driveway. I asked them if any of them had served in the military and they laughed at me. This company is nothing but a bunch of scammers!!!!!!!

Move size: 4+ Bedroom Home Service cost: $11000

Set up a contract with Jordan at American LongDistance to have our furniture picked up. He chose 9/20 and said our furniture will be delivered on 9/23. He received our money. He said, “ His men are handling this move. This is their main route NY to GA. You have nothing to worry about. IF you have any problems call me on my personal phone and I’ll make sure it’s handled.” They (Luxury Van Lines)that was contacted out from ALD picked our things up on 9/20 @7:20am. The three men were very nice, helpful and careful for pickup. When I called Amy from Luxury Van lines she baffled about the delivery date ADL set up. She wasn’t too pleased with Jordan making false promises. ALD customer service (Stacy) called and that was a waste of CO2. She was just patronizing me with the check into it and return your call promises. The phone call never happened. I was just informed today by Amy (Luxury Van lines) that her driver should be on the road tomorrow and our things will be there by the weekend. Imagine having Leukemia and sleeping on the floor due to false promises and straight up lies to get your hard earned money. It’s stressful moving, but this adds to the stress. The worse thing about it is they don’t give a dam! They got your money so suffer. Don’t go with this moving company American Long Distance!! I’m waiting to see how Luxury Van line plays out with the delivery by this weekend. Stay tuned.

Move size: Partial Move Service cost: $2500

Do not use American Long Distance Moving! They will give you a quote and when they pick up your things they will load about half of your worldly possessions, stop loading and claim that they've exceeded the square feet in the truck you've paid for. And there you are, leave your half of possessions or pay thousands extra. They lied about the square footage we used but we were committed by then and had to move. It's an effective scam.

They implied our furniture would get to their destination(about a thousand miles away) in about a week. It took over three weeks. At one point, when we called, they said our stuff was in storage waiting to go west, but if we paid them an additional $5,000 they'd deliver it all right away! Our stuff was being held hostage!

In the end, our things showed up late and so many objects were broken. A carefully-packed antique clock with "fragile" written all over the box, dishes, an antique chair, even the lawnmower! All broken and of course they're not going to compensate us for anything. Avoid these terrible movers!

Move size: 2 Bedroom Home Service cost: $9000

Hi all. I will never recommend trusting on this company and scheduling any service with them. They are the worst I will say. You will not have your stuff moved in time and receive on time. PLEASE DO NOT BOOK ANYTHING WITH THEM.

I am sharing my story with you all so that you do not fall into trouble as we did.

I want to share my experience with this company in short with you.

May 12th 2021, I had made my booking with American Ling distance moving and storage as I had to move to Austin from LA.

I had paid all my deposit and per our agreement the movers were supposed to come and pick up our stuff on July 22nd and/ or 23rd latest.

We were going to leave for Austin the next day that is July 24th and had a good road trip planned.

Week of 12th of July we started calling them to follow up to check if the pick up way on time as we never got a call from them to confirm their arrival time. We never got any responses to our calls.

On July 22nd, we got a call from them at 3.30 pm PST that they were not able to come the day as planned. It was a shocker for us as we were not understanding how we were supposed to move ahead.

The reason they gave was that their truck broke down and could not make it the next day( which was so unclear to us as we expected them to make an arrangement for the next day like a back up plan thinking how they can just let their customers get stuck due to no contingency plan from their end)

I couldn't catch the name of the lady I spoke to but we requested Her to try to book something for the next day 23rd at least as we had a 2 day tentative pickup. But they had no arrangements for us and were not helping us out in any way.

In fact out of no where she recommended us to cancel our booking and go with some other company. Now at this point if we opted for another company that would be so expensive for us and the amount others were offering us for a next day pickup was way higher than our budget.

My wife called them again to request them to make some arrangements for us as we were counting on them to be on time. She spoke to a man named "Sam", she explained him the entire situation and requested him to talk to the manager so that is the customer service wears unable to help, we could possibly speak to the manager as we were on a schedule as our apartment lease deadline was on 25th July and if before that our stuff was not taken out we had no place to keep our stuff.

Sam was not coorpertaive and when asked to put us on. Ahold to talk to the manager he literally without us completely our sentence switched the called and out us on the waiting line, we waiting for 50 minutes to talk to the manager but we're not able to make it through and had to hang up at the end.

In a panicked situation we called them back again. This time we spoke to Britney, we explained her the situation and what she had to at was that their company is not responsible for when the truck will arrive. I don't understand if we are making all the payments and spoke to them way before the actual pickup date there is no help from them

Move size: 2 Bedroom Home Service cost: $2500

This company is a Rip off .Paid this Company 1819.29 down to move me to Texas.Told me to pay 910.00 at pick up and 910.00 at delivery.And then came back and asked me for 500.00 more dollars.When the truck got there 4hours late.they told me that i could not take my bed .ends tables ,75 inch TV or dresser that it would be extra .The TV would be 200.00 ,dresser extra.And did not look at my other stuff.Tried to pull up the list that i had gave the broker to show the driver the list had been deleted.Drive started talking loud and disrespectful son asked him not to talk to my mother like that drive got mad and left.So if you don't want to get ripped off don't use this company. Deleted my list of of items i gave them.

Move size: 2 Bedroom Home Service cost: $4100

If I could give this company zero stars I would. Absolute joke of a "company". Do NOT use them. Scammers. The sales person was never heard from again after we paid the first installment. Got a call 3 days before the move asking about our "estimated" pick up day. We were never told it was estimated, we were told it was a SOLID pick up day. Also asked for MORE money 3 days before the move. Disgusting. I don't know how these people sleep at night. We ended up cancelling because we did not want to risk them not showing up on our designated move out day (we live in an apartment and had to be out by the 30th), rented a uhaul and drove our stuff to our new home by ourselves! Called them to tell them how horrible this was and they hung up on us. So gross, please please spend your money elsewhere. Read the reviews and do not give them any of your money.

Move size: 1 Bedroom Home Service cost: $3000

The 1st sales guy sounded nice and honest so I took a chance. Wrong thing to do!!! I sent him pic's of all stuff in one spot ready to move so I had a pretty good idea of the cubic feet needed. The $1800 down payment came from my checking. Bad decision! They're holding my money hostage. I was uncomfortable with the limited summary of contents he listed within the bill. I sent the sales rep a detailed contents list along with the ACTUAL weight a along with an added table and bench a week later (I bought an industrial scale). He said the estimate would change but would not know until 24 hours before the scheduled pick up date. (I gave him the list 2 weeks before the move). The move went up approximately $2300 so I wanted to cancel. He said they would keep my $1800 down unless I provided another $1200 down that must be wired, I was on the hook and desperate to be moved as scheduled on 10/27. I went against my instincts and sent it. 10/27, 10/28, 10/29. No movers. No calls. I called them many times. Contract in email disappears online saying "congratulation on your move" My next agent told me the truck had broken down and I wanted a copy of the email regarding the bad truck. She would not comply. Wanted me to sign a new contract with new moving date. Didn't want to do it but did anyway because I was on the hook. New moving date of Monday Nov 1st 2021. No calls, No movers. What a scam!!! Nothing but corrupt liars. Now I'm stuck filing complaints with the FMCSA, writing a review and filing a claim in small claims court. Is there an attorney filing a class action against this company? I want in!

Move size: 2 Bedroom Home Service cost: $5800