American Long Distance Moving and Storage

My current acct is Reference No: A4357922,

I am nothing short of very dissatisfied with my overall experience with your move. Since 1980 between my 21 years in the Navy and 20 years with my current employer I’ve either relocated or moved long distance over 30 times. While that is no exaggeration the point that I am making is that this company communicates very poorly with its clients, especially when are not able to even come close to meeting their expected deadlines for pickup. I was supposed to have been picked up between the 18th & 19th of this month, not only did the dispatch office fail to initially contact me until late on the 17th I had to make several calls on the 18th to be told that my pickup was going to occur on the 19th. Then after settling into my secondary date schedule I was told at 1 pm on the 18th that my mover was going to contact me. Not les than 2 hours later I get a call from a mover in GA who says now that it’s going to be sometime around the 20th. I called your company to only find out that I’m the one informing you of the alteration in my schedule and that despite there be no reason given you cannot do anything to even compensate or late alone advocate for me. This is a part of two moves and I discussed with your rep Nic how important my timeline was and accepted a two day window, but now with a72 hour window my schedule has been significantly complicated. I am going to have to expect that I’m on my own and it’s my fault for using your company.

Move size: 2 Bedroom Home Service cost: $32921

This company doesn’t keep their “promises”. I first contacted this company for a quote for a move from oak harbor WA to VA as we are a military family. Happy go lucky Robert said, hey we will be in the city around the time of your moving date I can provide you a discount since we will be going from oak harbor WA to Richmond VA. Which was great! I was concerned a bit as it seemed to good to be true. He assured me they would take “good care of us” and that this was a good deal he was providing us. He kept me on the phone for the whole processes as he said if we disconnect the discount will not be valid or date cannot be saved which I get. So I provided them with my bank information and signed the contract. I signed the contract !!! Only for me to call back 7 days wondering why the down payment funds were not taken out. First the lady on the phone was beyond rude when she notified me they will not be moving my family because they do not come out to this area. Which is hilarious because I see there trucks here all the time and again Robert said “we will be in your area”. Second, she changed it up and said well the dispatcher said he can’t do your move. I contacted the dispatcher and his response...”oh shucks”. I got NO notification that they couldn’t do this move...NOONE called me. Cowards. Unprofessional!!!! I had a feeling this was a scam and sure enough I was right. Trust your gut ! ✌️ glad I was able to find another reliable moving company for cheaper than what they offered me. Oh shucks American long distance maybe you will DO BETTER next time!

Poor customer service and communication

Zero stars.

Move size: 2 Bedroom Home Service cost: $3800

DO NOT use this company! I'm not sure why others have given them such high ratings! I did not have a lot of things to move and thought sharing a truck would be a quick, economical way to move my things. Boy, was I wrong! DON'T trust this company! These are the lies they told me: 1) We will move your stuff; we will not contract it out to anothercompany. 2) We will call 48hrs in advance for pick up (I got 45 minutes), 3) 1 flight of stairs is included in price (more than 7 stairs = $75), 4) Your move will cost this much for a certain amt of boxes & furniture (I used less boxes & furniture & less square feet, but had to pay more because "it's not just square feet, but the shape of the items". I only had boxes & my mattresses!), 5) We accept this type of payment. This changed depending on the person to whom I was speaking. 6) We will deliver your things in 5-7 days. The contract says up to 21 business days, but that is only for inclement weather. You'll have your things well before that time. I was told this on the phone & in person.

I only saved about $100 with this company. It is nearly impossible to get in touch with them or the actual moving company who has my things. It was not worth the hassle!

If you use this company, only have them move things you won't need for at least a month. Also, expect poor communication and a lot of lies.

Move size: Partial Move Service cost: $2700

This company is truly horrific and I strongly suggest anyone looking to use them, don't.

This is a transactional company. They don't move your stuff for you, they hire a carrier to do it. If you go look for carriers yourself, you'll save money and get better service along the way.

AmericanLongDistancemoving WILL give you a purposely low false estimate to begin with. I was told my move would cost about $3500. This includes a large binding estimate fee, then they have a QA individual call you later, and adjust it to a higher cost, claiming the original estimate was off based on your stuff. At this point, the binding estimate fee climbs for having to 're-estimate.' I informed the Quality Assurance individual (Tyler) that I knew he was still way too low concerning the amount of space our stuff would take up. The original estimate had us at 500 cuft. He put us at 612 cuft.

I told him I had a 10x20 storage I thought was nearly 50-60% full (1000-1200 cuft). He assured me I was overestimating and that he gave me extra space and we would be fine. The new coat was $4600. An increase of $1100, 33% cost increase for 20% increase in space. I bumped it to 750. The cost changed to $4900, Making it a 50% space increase for a 40% coat increase. The major change in cost came from the binding estimate change, or, a fee for speaking with QA. I was still skeptical about the space being taken. At this point, I had to put an additional $600 down on top of the $1200 I put down on the initial estimate.

The carriers couldn't move my stuff prior to my move date, despite me calling and informing Long Distance multiple times that I would be out of state after a specific date. I had to cancel my trip and change my entire itinerary to make it work.

The second the movers showed up they went, "it's like 1400 cuft of stuff." My bill went to $8,879. I had to now put down $4500, with the rest to be payed at delivery. There was also a 5% credit card transaction fee that I was never made aware of, for a fee I NEVER could have prepared for in advance.

Estimated at $3,500.

Delivered at $8,878.

Terrible customer service, hidden fees, unable to handle dates, no preparation, pushed around and tossed back and forth, and spent numerous hours on hold.

Save yourself the hassle, book direct with a carrier.

Move size: 1 Bedroom Home Service cost: $8000

Total scam business-never came-almost 3 weeks later and still no word-actually removed our contract from their files so no longer retrievable; It's like they just erased our presence; please save yourself the grief

Look them up on Facebook, mymovingreviews.com, Trust pilot- many bad reviews -why take the chance-they are a complete fraud

Look at all of their reviews on google -almost all have only 1 review and over 30 within last 3 weeks-very suspicious -since we placed our first bad review the "good reviews" jumped from 50 total to 80+ in 2 weeks. Our review is totally legit-email me if you like.

First Nick promised pickup would be on time then we were unable to contact him again. Then Tyler Hanson contacted us to tell us we owed them another $471.17 on top of initial deposit of $876.00 because it appeared that my son had more than originally calculated -since they already had my deposit I had no choice -actually they estimated 20 boxes but he had 4. He'd didn't have that much stuff.

We contacted them multiple times a day-were constantly told that they were about to contact the dispatcher but nothing ever materialized.

They knew from first conversation that my son was pressed for time and assured us no problem.

5/15/21-day of move-told repeatedly they would call us shortly-no show

5/16/21-told they were coming-no show despite assurances

for each of the following "pickup dates" we had to pay someone to wait for them as my son had to leave for his new job.

5/17/21-definitely coming today-no show

5/19/21-Joe told us arriving between 6pm- 8pm- no show

5/20/21-Told again arriving between 6pm-8pm-no show

5/21/21-Joe again promised arrival between 5pm-8pm- no show

5/22/21-told movers backed out of job-only informed us after we called multiple times; after more calls told us that they can not contact dispatcher as they are not available over the weekends

we stopped calling as we got nowhere with them-told-they repeated the same old lines as if rehearsed just to get us off the phone-don't give them any money- they insisted on bank wire transfers -very suspicious- we should have known that something was not right

As of June 2 we have never heard from this company again- It's been over 10 days with no word from them

they never did the job-but they kept the money

Move size: 1 Bedroom Home Service cost: $1200

They said they had an empty truck on my moving route that they needed to fill anyway (they aren't the actual moving company, so continued to call me and lower the estimate. I gave them a detailed inventory and was told I didn't need to count items such as mirrors, trash cans, etc. Moving company came (after 3 different dates were given) and they wanted to charge $4k above what I was told. Movers walked through saying "I bet they didn't tell you..." cause they already knew! The manager of the moving company called saying it wouldn't even cover 1/3rd of my stuff and wouldn't make sense to do a partial move. He already knew they were not going to give me my deposit back because he had dealt with them before and was baffled, saying he hated having to make these calls. While on the phone with their "customer service" the movers left without notifying any of us. No refund on deposit and zero response to 5 emails. They take ZERO accountability.

Move size: 2 Bedroom Home Service cost: $6000

First they never tell you that they are a moving broker, not an actual moving company. They require a deposit that doubles after a second review by their “QA”department after you have signed a “ contract”. They don’t return calls. They don’t confirm with moving company for dates leaving you hanging with no idea of what date you can expect to move. I was told my initial quote was so low because they had a truck delivering to my area and they needed to fill the truck to go to their home state. Thenestimate doubled! When I asked about the truck needing to be filled, the current agent almost laughed about such statement. If you have questions, you are hung up on or given a call back number that goes directly to voice mail. It is a scam! When several dates for moving came and went with no shows or calls, my kids rescued me and we hired a truck and moved ourselves. At no time did I cancel a date, yet no return of deposit because of “No cancellation” policy.

Move size: 1 Bedroom Home Service cost: $4300

Was pressured to sign a contract that day for $7700.00 on July 11, 2021. They called me about a week before my pick up date of 7/27 and told me I would have to pay again since they did not consider 2 beds a headboard footboard and only considered it to be a frame so my price was jacked up for the first time to $8800.00. The moving company did not show or call for the first pick up date and they rescheduled for a second pick up date and called me to tell me I need to pay another $750.00 which now increased my price to $9400.00 for the third time due to the time of year the move was, like they did not know this when I signed the contract on 7/11 and they told me it was their busy season. My move was sched for the third time for and when the installer arrived to pick up he called me and advised me that he wanted $16.000.00 to do the move. When I asked why and tried to get an answer, he advised me it was because of a curio cabinet and I advised the mover that was included in the contents on the original order dated 7/11. When I expressed my concern over the price doubling and the broker did not advise me of this the truck driver of the company hung up and left the home where my contents are without saying anything to my daughter that lives there. After contacting American Moving and storage for 2 days (they kept putting me off saying I would be called back with a pick up date, I finally got to spk with a manager Jordan who told me he can’t talk to me he has a meeting with his daughters university and put me on the phone with Melanie who adv me that if I can’t pay the $16,000. They can’t do the move.

Move size: 1 Bedroom Home Service cost: $4200

American Long Distance Moving and Storage, a Broker

USA Logistics, Movers

Broker provided a reasonable quote, only accepted bank account for payment, no credit cards; upon providing detailed inventory, price went up $3900. Pickup Movers arrived (5 people), reviewed paperwork, and obtained signatures. They could not guarantee a delivery date. Movers used additional packing materials and labor that added to the cost. Movers placed all property in the street without loading anything into the truck. Notified us that we now owed additional $4600. Choice of leaving, with property in the street, or cutting the load down and leaving the rest in the street. After several calls to dispatch and 20 days later, the truck arrived. Delivery Movers, one driver and one mover arrived, and they could not get additional help, except 1 additional person at the end. We learned our property had been moved from truck-to-truck en route and was now poorly packed in the delivery truck. We had some damage visible and missing items, but no time to report the issue since the driver had to leave to get another load off the truck by 6 pm that day.

Overall Experience was uncertainty, loss of sleep believing we were scammed, not sure if we would ever see our property after reviewing horror stories of property never arriving, additional charges, etc. Final delivery movers understaffed. Recommend getting multiple estimates, avoid going through a broker. Read the fine print and ask questions and clarify every cost in advance. Beware: all parties were personable and friendly.

Move size: 2 Bedroom Home Service cost: $11722

Movers were a day late, asked for another $4800 and left us stranded on the day we had flight booked! Our move was scheduled for today. The contractors flat out asked for another $4800 in addition to total of $3600 that American Long Distance Moving told us. Emails goes unanswered. Calls have a very long wait. Online chat teams close the chat in middle because they have no answers. Contractors could not get hold of their counterpart at this company. We have flights booked for later today and have left with no options. Still no help and waiting to hear back from them!

Move size: 3 Bedroom Home Service cost: $3600

PLEASE save your hard earned money and DO NOT BELIEVE ANY OF THE GOOD REVIEWS. This company is a SCAM. Read the bad reviews. They are TRUE and all the good reviews are FAKE trying to cover up the truth to steal more money from people. The salesmen are smooth and will lie to you, leave things off your inventory or mislabel to give you a low quote and give you a ton of paperwork and wait on the phone until you pay making it impossible for you to read it all. They make you pay a deposit that is NONREFUNDABLE. They make you pay with bank account and not a credit card so that you can't get your money back. The salesmen lie to you saying that if you cancel you will get your money back because "They are not in the business of keeping your money". Do not believe anything not in writing. The salesmen says he will be around through the whole experience but disappears after you pay them and doesn't respond to text anymore. They would not let me cangel and give a refund even a month in advance. They did not show up in the 2 day time frame they were supposed to and I had to get a uhaul and move myself because our house was closing the following day. All the 26 ft uhauls were sold out in my area and I had to end up leaving precious belongings because of this scam company. Selling a house and moving out of state is hard enough without being scammed out of nearly $1,000. Thanks to this company I will NEVER EVER trust a moving company again. So many had it much worse than me and have lost 10s of thousands of dollars and waited months to get back their belongings. Then what they finally got back was mostly broken and destroyed. They put in the contract that deposit is nonrefundable and nothing is guaranteed and that is how they are legally stealing from everyone. These people are criminals and need to be stopped.

Move size: 3 Bedroom Home Service cost: $2500

Great experience - especially considering the stress that comes with a move. They did a great job. American long distance moving and storage were very courteous and professional. Took care with all of our items, especially fragile pieces and art work. Wore masks the entire time. Company gave us a not-to-exceed quote and that's what we paid, no hassle or anything. They even dropped one piece at a friend's house along the way. Would definitely recommend them.

Move size: 3 Bedroom Home Service cost: $3360

Contracted on 7/26/21 with a Robert K. who touted that company was "MARINE OWNED AND DONE BETTER BUSINESS THAN AMERICAN VAN LINES". Was supposed to move on 7/29/21 but was told after i called CSR that mu move had a mover date range of 7/28/21 - 7/30/21. It is 7/30/21 and no carrier has showed up. Called company and CSR informed me that carrier may not be out until 7/31/21! We were to be out of this residence today, 7/30/21. This is a horrible state of affairs. We went with this company on ther strength that it was Marine-owned (Since my wife is a Marine!). OF COURSE THEY NOW HAVE OUR DEPOSIT AND WE ARE TOTALLY AT THEY'RE MERCY. HEED THIS REVIEW AND STAY CLEAR OF AMERICAN LONG DISTANCE AND STORAGE BASED OUT OF FLORIDA.

Move size: 3 Bedroom Home Service cost: $6000

I had a 2-day move process this week. Moving out of a 4 bedroom house with 28 steps of stairs to the front door is no small task (and there's a piano as well). I am glad to say that all went well. Greg's team of 4-men crew were friendly and extremely hard working. The men work along each other well so there's efficiency there. If you are looking for a reliable, professional, hardworking and courteous crew to get the job done, I'd highly recommend American long distance moving and storage.

Move size: 3 Bedroom Home Service cost: $3365

DO NOT USE this company!!! They are a total scam and nightmare. They take your money and then lie to you about where your stuff is going, who actually moves it, and when you get it. American Long Distance Moving and Storage's Robert "Bob" Knight (954) 343-4779 is

a fast-talking, untruthful broker who will brag about this company being an "upstanding US Veteran-owned company"and will then proceed to take your money and leave you high and dry on your own. This broker takes your money upfront and then farms your move out to an even worse company located in Passiac, NJ (Moving Express & Storage, Inc.) Robert Knight told me our belongings would be delivered between July 10-11, 2021; we just received on August 1, 2021 and only recieved 75% of our stuff with no hope of ever seeing the remaining 25%. Delivered items were damaged and boxes looked like they had been soccer-kicked around the world and back. Movers called 7:30PM on 7/31/21 and said they'd deliver next day between 8-10 AM; but we would need to pay them and additional $250 because their 18 wheeler could not get down the street and they had to rent a smaller truck and we'd have to pay for it! Unbelieveable since I gave Robert Knight the address of our apartment when we originally signed the contract! Never heard back from Robert Knight when I tried to reach out to him for help. Subcontracted mover (Moving Express & Storage) hung up on me and also never called me back after several calls and text messages. All went unanswered. If you use this company, you will only have heart ache and will throw your hard earned money and belongings away. DO NOT USE THEM - BEWARE!!!!!!!

Move size: Studio Service cost: $3100

Do not use American Long Distance Moving! They will give you a quote and when they pick up your things they will load about half of your worldly possessions, stop loading and claim that they've exceeded the square feet in the truck you've paid for. And there you are, leave your half of possessions or pay thousands extra. They lied about the square footage we used but we were committed by then and had to move. It's an effective scam.

They implied our furniture would get to their destination(about a thousand miles away) in about a week. It took over three weeks. At one point, when we called, they said our stuff was in storage waiting to go west, but if we paid them an additional $5,000 they'd deliver it all right away! Our stuff was being held hostage!

In the end, our things showed up late and so many objects were broken. A carefully-packed antique clock with "fragile" written all over the box, dishes, an antique chair, even the lawnmower! All broken and of course they're not going to compensate us for anything. Avoid these terrible movers!

Move size: 2 Bedroom Home Service cost: $9000

Hi all. I will never recommend trusting on this company and scheduling any service with them. They are the worst I will say. You will not have your stuff moved in time and receive on time. PLEASE DO NOT BOOK ANYTHING WITH THEM.

I am sharing my story with you all so that you do not fall into trouble as we did.

I want to share my experience with this company in short with you.

May 12th 2021, I had made my booking with American Ling distance moving and storage as I had to move to Austin from LA.

I had paid all my deposit and per our agreement the movers were supposed to come and pick up our stuff on July 22nd and/ or 23rd latest.

We were going to leave for Austin the next day that is July 24th and had a good road trip planned.

Week of 12th of July we started calling them to follow up to check if the pick up way on time as we never got a call from them to confirm their arrival time. We never got any responses to our calls.

On July 22nd, we got a call from them at 3.30 pm PST that they were not able to come the day as planned. It was a shocker for us as we were not understanding how we were supposed to move ahead.

The reason they gave was that their truck broke down and could not make it the next day( which was so unclear to us as we expected them to make an arrangement for the next day like a back up plan thinking how they can just let their customers get stuck due to no contingency plan from their end)

I couldn't catch the name of the lady I spoke to but we requested Her to try to book something for the next day 23rd at least as we had a 2 day tentative pickup. But they had no arrangements for us and were not helping us out in any way.

In fact out of no where she recommended us to cancel our booking and go with some other company. Now at this point if we opted for another company that would be so expensive for us and the amount others were offering us for a next day pickup was way higher than our budget.

My wife called them again to request them to make some arrangements for us as we were counting on them to be on time. She spoke to a man named "Sam", she explained him the entire situation and requested him to talk to the manager so that is the customer service wears unable to help, we could possibly speak to the manager as we were on a schedule as our apartment lease deadline was on 25th July and if before that our stuff was not taken out we had no place to keep our stuff.

Sam was not coorpertaive and when asked to put us on. Ahold to talk to the manager he literally without us completely our sentence switched the called and out us on the waiting line, we waiting for 50 minutes to talk to the manager but we're not able to make it through and had to hang up at the end.

In a panicked situation we called them back again. This time we spoke to Britney, we explained her the situation and what she had to at was that their company is not responsible for when the truck will arrive. I don't understand if we are making all the payments and spoke to them way before the actual pickup date there is no help from them

Move size: 2 Bedroom Home Service cost: $2500

This company is a Rip off .Paid this Company 1819.29 down to move me to Texas.Told me to pay 910.00 at pick up and 910.00 at delivery.And then came back and asked me for 500.00 more dollars.When the truck got there 4hours late.they told me that i could not take my bed .ends tables ,75 inch TV or dresser that it would be extra .The TV would be 200.00 ,dresser extra.And did not look at my other stuff.Tried to pull up the list that i had gave the broker to show the driver the list had been deleted.Drive started talking loud and disrespectful son asked him not to talk to my mother like that drive got mad and left.So if you don't want to get ripped off don't use this company. Deleted my list of of items i gave them.

Move size: 2 Bedroom Home Service cost: $4100

If I could give this company zero stars I would. Absolute joke of a "company". Do NOT use them. Scammers. The sales person was never heard from again after we paid the first installment. Got a call 3 days before the move asking about our "estimated" pick up day. We were never told it was estimated, we were told it was a SOLID pick up day. Also asked for MORE money 3 days before the move. Disgusting. I don't know how these people sleep at night. We ended up cancelling because we did not want to risk them not showing up on our designated move out day (we live in an apartment and had to be out by the 30th), rented a uhaul and drove our stuff to our new home by ourselves! Called them to tell them how horrible this was and they hung up on us. So gross, please please spend your money elsewhere. Read the reviews and do not give them any of your money.

Move size: 1 Bedroom Home Service cost: $3000