American Long Distance Moving and Storage

I have been in contact with them for 3 weeks about a matter that has taken place months ago. The mover was supposed to be picking up my move but never showed. I called, texted, and had a friend do the same. No response to either attempts made from both of us. Now during those three weeks, I’m getting “we will look into this” still nothing is going on. I keep getting placed on hold for extended periods of time while they are “making phone calls” and just waiting.

I would highly recommend using someone else for this.

Move size: 1 Bedroom Home Service cost: $2500

The rep from American long distance moving who assisted me was very helpful. She called back and checked on me ‘because we were building a house, so the date was kind of like up in the air. And she was more than willing to check back in it with me to make sure that I didn’t forget and that I knew that she was available. She sent me everything I needed to know about the pricing too. The moving crew was great as well. It was hot and they were more than willing during the move. I felt bad. I was like, “Oh, I’m sorry. That goes upstairs.” They were like, “Okay.” They were really helpful. Everything was great. I would recommend American long distance moving.

Move size: 2 Bedroom Home Service cost: $2650

We have had a contract for a long time. The moving date has come and go multiple times. They actually even asked us to push back personally moving which is not possible. We have called to get it handled and we’re told someone would be there tomorrow only to again have no one show up and no communication. Then because it was now June they charged us more for the summer rate even though it was there fault it is taking so long. A women from customer service bragged how they are a multi million dollar company so they would be okay if we sued them but would not give us a refund. At this point they will be getting a large lawsuit including the other costs I have incurred like storage. I am at the point of flying to the office.

Move size: 2 Bedroom Home Service cost: $3000

I signed my contract over a month ago. I have spoken with them a lot and even yesterday. Today they told me that they need to push my move. I have zero place to go. I cannot stay in my current state. I have to now hire new movers in two days and not get my deposit back. I am leaving a very abusive situation and have no way to just push my move. The lady was so rude and pretty much told me good luck. So thanks for taking food from my children and having us have two days to find a way to move across the country. They will try and say this is a Paid review and I promise you that it is not. This place is just screwing over people and no remorse.

Move size: 2 Bedroom Home Service cost: $3500

Bill of Lading Number (Job #): A4362401 Pickup Date: 6/27/2021 Delivery Date:

Incident Description

This customer was scheduled to move 6/27/2021. This customer also has reviewed all packages and items on the itinerary and there were no changes since talking to the representative. The representative had informed this customer that she can increase amount of boxes to 45 boxes as this customer had decided to NOT to take the bed bunk, one computer desk, dining table and vanity. On 6/27/2021 the movers did not show up and promised to show up the next day, then it was again re-scheduled for the following day, then the following day. The movers showed up 6/30/2021 in the late afternoon and immediately demanded to sign a "new" contract. This customer informed them that the belongings were exactly as in the itinerary and estimate and informed the driver that four furnitures were also removed from the estimate. This customer stated that per contract, this customer needs to contact American Long Distance moving and storage prior to any changes to the contract. The movers got upset and left the property. This customer contacted them immediately and pleaded not to leave as this customer had to vacate the home by next day. The movers were aware of this dire need of this customer. Despite calling the movers, the movers refused to return and did not answer phone. This customer immediately contacting American Long Distance and moving and informed them that the movers just left. The broker at American Disctance and moving claimed that this customer refused services and therefore customer is not entitled to any refund of deposit. This customer explained that she did not refuse services as she had to move out the next day. This customer determined that the brokers and movers are using bait and switch method to wait until last minute to change the contract and increase the estimated price by three times despite the customer not changing any amount of the itinerary, even removing some items in the itineary. This customer requested another moving company to come but the broker stated that it may take "days" or "weeks". The brokers refused to provide any refund to the deposit despite the movers breaching contract and leaving property. The brokers claim that customer refused services, but this is not true as this customer had no options but to move next day as new tenants were moving in. The brokers and movers left this customer with all her belongings and this customer had no options but to contact another moving company. This customer is requesting the deposit of $1126.67 back as the movers breached contract by leaving property without giving a change of customer to contact American Long Distance to consult about the "new contract" the movers asked this customer to sign. This customer is complaining about the bait and switch method this company is using to lure customers to an "estimate" which is much less than what the actual movers are quoting. This is an unethical practice. I am kindly asking NCCDB to address this complaint as this company is taking advantage of individuals who are at already high stress due to the move. Please note that this same scenario has happened to numerous people and complaints were filed via BBB and trustpilot. This type of unethical practice needs to STOP. Thank you.

Move size: Partial Move Service cost: $2977

This has been the worst experience that I have ever had with movers. I called to set up my move a move nearly a month in advance. First person that I spoke to Robert R. told me that my exact date June 29th would be okay for pickup. They gave me a window to July 4th. I have yet to get any information about my move. I literally had to call everyday and still never have received information. They are rude on top of that. Everyone claims to be a supervisor, yet none of them can tell you anything. It is now past the time I’m which they claimed that my items would be picked up for my move and their response is to wait everyday until the movers decide to show up. I truly believe that they are a scam that only wants deposits that they refuse to give back. They don’t care about your move every happening. DO NOT choose this “company” and don’t believe their responses to negative reviews and being fake. If they truly cared they would reach out, but instead they want to scam people into thinking that all negative reviews are fake. This one definitely isn’t, I have the first and last names of all those that I have spoken with as well as all paperwork. I keep a record of everything. Angela also likes to hang up on people. They are an absolute scam!!!!

Move size: 1 Bedroom Home Service cost: $2000

This was hands down the worst experience I've ever had with a mover, and I have moved 10 times in the past 15 years. Rob K. was my sales rep. He was a fast-talking, "all the right answers" kind of sales guy. I was calling in early Jun '21 for a mid-Aug '21 move from OH to CT. Upon calling ALD and speaking with Rob, he gave me his "unbelievable opportunity pitch," which was that they just somehow happened to have an empty truck that was scheduled to come back from OH to CT. Since it was going to be empty, he could do the job for $7900 (4 BR house). Keep in mind the only other quote I'd received up until then was $17k. His pick-up & drop-off windows were both +/-3 days, but he assured me that this was how the entire industry worked. Upon signing I had to make a 50% down payment.

About 2 weeks later we were interested in adding packing services. I called ALD to request a quote and see if this could be added. The first person literally couldn't answer any of my questions. She said, "The carrier will contact you 4-7 days prior to the move and you can schedule then." I asked how I was supposed to plan for a 4BR, OH>CT move 4 days in advance without knowing for certain if I or the movers would be packing? I then called back and got a few more, yet still vague, details, but was again ultimately told she couldn't be sure of the price and/or availability, as that was "up to the carrier." I then texted "Rob the sales guy" (we had texted a few times and he was very responsive during the sale process). After 3 days and 2 texts from me, without any response, I found his direct phone ext. and called him. I explained what we were looking for and he again had "all the right answers." He explained, "You have nothing to worry about. Your move is over a month away. The carrier will call you 4-7 days prior to your move." To which, I replied the same as before, "How can I make plans, with 4 children, etc., for a 4BR cross-country move, 4-7 days pre-move?" Rob then quickly, without missing a beat, switched the conversation by again reiterating the theme that, "The entire industry is having trouble finding trucks. There are more people moving than there are trucks..." I interrupted his speech by saying, "This has nothing to do with any truck logistics. I'm just looking for a price quote, and to confirm the availability of packing services for our move." Finally, Rob said, "I'll check into this and get back to you before the end of the day...I promise." He never called back.

After all of this hassle, and still no answers, I began to get nervous. I called ALD and informed them I wished to cancel my move. Keep in mind this was still 6 weeks before our scheduled move date. The operator informed me that the 50% down payment was nonrefundable. I went back and forth with this person for 10 minutes, but no progress. I asked to speak with a manager and was put on hold for 25mins. Finally, the manager came on the phone. He was the worst of the bunch. He was short, rude and unapologetic throughout the entire conversation. He was very condescending and would continue his pitch, "Oh, so you aren't looking to move now? Ok, we can give you a credit on your account that can be used any time over the next 12 months." I said, "I'm not going to be moving with you any time over the next 12 months." This circle went on for several minutes and he continued to keep the company line. I finally said, "Rob the sales guy continually talked about how booked up the entire moving industry is, and my move isn't for another 6 weeks. You'll likely have no problem finding another move to "replace" mine in your schedule. So, you're not going to be "out" anything, yet I'm out $3k...for services you didn't provide." Again, he kept with the company line of, "The down payment is nonrefundable, but I can give you a 12-month credit on your account." Finally, after exasperation (which was clearly his plan), I gave up and ended the conversation. I’ve since called several other van lines, all of which were able to at least guarantee a 1-day pick-up date, rather than ALD's 3-day window, and none had ANY down payment requirements (compared to ALD’s 50% nonrefundable). Also, they were much more professional in that they actually sent someone to our home to take an inventory and give us several quotes with various options. Given my experiences, and hearing some others’, I have little doubt the move, had we continued on with ALD, would have been a nightmare. The entire experience with them was slimy, unprofessional, high pressure, zero customer service and just plain poor.

Move size: 4 Bedroom Home Service cost: $8000

I am real customer signed up for service to move from Minneapolis, MN to Dallas, TX on July 3rd , 2021. They signed me up for a contract and asked for bank account details for deposit money of $1400 instead of credit card as they said their system can accept only bank account and cannot accept credit cards. Once I gave my bank account information they withdraw money ($1400) from my bank account and they never showed up nor refunded my money. I wish I had read negative reviews before signing up the contract with them. People , PLEASE DO NOT sign up for their service they are COMPLETE SCAM !!!

Move size: 3 Bedroom Home Service cost: $4500

The absolute worst experience I’ve ever had with a moving company, and I’ve moved 13 times. Chris K. was my sales representative and he’s a lying scam artist. He insisted that the company was a carrier, not a broker, which is a BIG lie. I provided an exact inventory of the items I needed shipped and he refused to put all items on the list for the estimate because “a few extra boxes wouldn’t make a difference”, but it made a huge difference when the carrier showed up and charged a lot of additional money. He promised the movers would not show up until a specific date, but they showed up 30 minutes after we booked and we were not ready and also have a newborn baby and had no time to prepare.. then we were charged extra for not being ready. He told us not to pack our TVs or else their insurance wouldn’t cover it and they’d pack for free, but when movers showed up we were charged $250 per TV!! We originally had 2 stops, so we paid $200 extra, but when we changed to 1 stop he refused to give a refund. I was told I wouldn’t be nickeled and dimes anymore because he had quoted me the highest rate possible.. but that was a lie. Of course every time I tried to call after the sale was made, Chris would never answer the phone. He finally answered a week later when I called from a new number!! When I told him what was happening he cussed me out and said I’m a waste of his time and I got a “deal of a lifetime”. I shipped 28 boxes (mostly small), 1 bed, 2 dressers, and a few very small misc items and paid $9000!!!! Deal of a lifetime!? SCAM!!! I would give 0 stars if I could. He’s a true scam artist who will do or say anything to get some money.

Move size: Partial Move Service cost: $9000

I am a real customer. My wife and I signed up with this company to do our move from NH to TX recently. There was a lot of pressure up front to sign the contract and to put a deposit down. The person that signed us up was Jordan M. The total contract amount we signed for was $11,450. The first deposit that we had to do right away to secure the contract was $2773.78. Then we were contacted by the quality check team to go over all of our belongings that were going to be moved. Michael from the quality team was very good to talk with. My wife was very meticulous with our belongings and made sure that everything was on the packing list. We then had to make another deposit of $1205 to schedule a moving truck to come to our house. Our moving truck was scheduled for 6/25/21 between 9 a.m. and 12 p.m.. The driver was supposed to call us on 6/24/21 but they never called. So we called the driver on 6/25/21 in the morning time to confirm their arrival. The driver told us that they were on the way to our house from New Jersey and that they would arrive by 130 p.m. which was already 1.5 hours behind schedule. At 130 p.m. they were not at our house, we called the driver again and they said that they were 30 minutes away. Nobody showed up 30 minutes later. At 230 p.m. we called the driver again and our call was not answered. We called every 15 minutes and nobody answered. Finally they arrived at 530 p.m. 9 hours late. They started to move our belongings into our driveway. Then after looking at our belongings they showed us a contract where it stated that it would cost $30,000 dollars to move our belongings. At this point it was after customer service hours and we had to be out of our house that night which the movers knew. They tried to do a bait and switch on us. This is fraud. The movers tried to tell us that our belongings were much more than originally quoted. Not true, we had everything on our packing slip. The movers also tried to tell us that our space would take up 3000 cubic feet, which also wasn't true. We had 2000 cubic feet.. At this point we did not want to pay $30,000, which the movers tried to make us pay with a credit card right away, even though we were told we would pay by check. The original contract was for $11,450, we had given a $4000 deposit already, then the movers wanted another $30,000 making the total $34,000. Absolute bait and switch, fraudulent scheme this company did on us. We did not want to pay that much money, so the movers threw our stuff back in my garage and took off. We then had to find a storage facility nearby, move all of our belongings on our own because we had to be out of the house that day. We ended up finding a better moving company that was much nicer, did not need a deposit up front, and much cheaper. Do not do business with this company. They refuse to give back our deposit of $4,000 because I refused service with their movers. What I really refused was getting ripped off from a bait and switch fraudulent scheme. This company did not provide services rendered, they are set up to steal from you.

Move size: 3 Bedroom Home Service cost: $34000

Scammers and Liars just trying to make sales!!!

Matt, an American representative quoted me $2,114 to move a small one-bedroom apartment and a Kayak. That price did not cover all of the items that I discussed with him in my initial conversation. The price he quoted wouldn't even cover a studio apartment according to the actual movers that arrived yesterday (July 2, 2021). The price I ended up paying without the movers taking my bed, bedframe, the Kayak, and other items ended up being $3,591. If everything was actually moved the total price would have been $4,663. How was Matt so off? I will tell you why he was off, he was trying to make a sale. I literally went in each room while on the phone with him and told him the box sizes and numbers. Total scam!

Matt and I discussed his pricing based on weight. Guess What? Movers DO NOT work off weight. Matt's quote was equivalent to 300 cubic ft. which doesn't even cover a studio apartment. Additionally, as I stated above, I wanted to move a Kayak, which I discussed with Matt. Guess What? There is an extra $200 fee to move that type of item. To add to the inaccurate cost estimate, there is also some sort of truck sizing fee or whatever they call it, which is an additional $300 just for the type of truck that they arrived in. This is absolute BAD BUSINESS. American totally scammed me.

Move size: 1 Bedroom Home Service cost: $3591

DO NOT USE THIS COMPANY - they are not a moving company, they are a brokerage firm. We have hired a lawyer to try and recoup our deposit. They will quote you for your move sight unseen RED FLAG. You will have to pay 50% via ACH (no a cc) RED FLAG. The quote will not be correct and the movers will show up and you will either have to pay a LOT more money (double in our case) or forfeit your deposit. I rarely write a bad review for anything, but this company is 100% a SCAM and they know it! There are literally hundreds of good, honest moving companies - do your due diligence and use them. I would hate to see anyone else defrauded by this company.

Move size: Partial Move Service cost: $4000

This company is a scam. They will give you a great price then charge more(over double) when they arrive and they know they have you. Then hold your property for 30 days. Their customer service is rude and will hang up on you if you dare to be upset because you want your possessions. Bob West will lie through his teeth and once you give them a deposit you will never be allowed to speak with good old Bob again. Any positive reviews are fake written by the company. DO NOT make the same mistake we did.

Move size: 2 Bedroom Home Service cost: $8000

Went with American Long Distance because they claimed to be Veteran owned, and offered a discount because my husband is a Veteran. The price they quoted was reasonable for our move across country. (West Coast to East Coast) However, they do not have their own movers. They contracted a company called Superior Van Lines. When Superior Van Lines picked up our items the cost went up an additional 3,000.00. They claimed it was due to the amount of items we had. We were upset but had no choice but to except the new price. Then when Superior delivered our household items, only HALF of our items arrived. Boxes were severely damaged, items were falling out of the broken boxes. It was upsetting to see my items handled so carelessly. We were never told our items would arrive separately. Yet we had to pay our driver the full amount owed prior to him unloading the truck! When we disputed with the driver he made a call and his superiors allowed him to return to us 400.00. This amount doesn't at all cover the value of our items that were missing from the delivery. When I spoke with Superior Van Lines they very nonchalantly said, oh yeah, ur items are still here in Nevada. You will get a call when the rest of your things will be delivered. Very unprofessional, very unapologetic. Not reassuring at all. We were never told prior to delivery that our items would be delivered separately. Before you contract a moving company, find out who they contract to pick up and deliver your items. My moving experience through American Long Distance was poor because of the trucking company they contracted to move us. We have yet to receive all of our items.

Move size: 2 Bedroom Home Service cost: $6110