American Long Distance Moving and Storage

We are a group of five individuals, so we had an excessive number of furnishings, clothing, and electronics. Our move was from Colorado to California. They managed to perform the move at an agreeable cost that fit our budget, and timeframe. Notwithstanding that they gave amazing service. All of our items were boxed in containers and some of those were pressed with most extreme care. At that point they relocated the items to our new residence. It was second time moving with this organization so I knew them in particular and the service the offered. They were truly quick and exceptionally careful with all our stuff all through the move. Much appreciated again American long distance moving and storage!

Move size: 3 Bedroom Home Service cost: $3900

I had two moving companies walk my house and give an estimate. They declined to walk through the house and instead based their estimate on the other companies quotes. They also claimed not to be a booking agent and said their movers work for them. Which has turned out not to be true.

I triple checked and sent photo messages with photos of my exercise equipment, which they said they could handle no problem

They gave a date for the move, didn't show.

They said they'd arrive the next day, didn't show, said truck broke down

They arrived a day later.

The immediate reaction of the foreman was, my truck isn't big enough, this move is far too great, and he asked for an additional $6,000 on top of the original quote of $5,900 for the move. More than DOUBLE the original estimate and $5,000 higher than the estimate of two companies who walked the house. It was a total price gouge.

I called American Long Distance Movers and after several hours of back and forth, the movers began loading the truck and getting another truck even before a final price was agreed.

After a stressful renegotiation, the final price we agreed worked like this:

1. I was to pay the mover directly $8,000

2. American Long Distance Movers, who ARE a booking agent, not a moving company, were to refund $1,600 of the $1,703 initial deposit.

The move then happened. They did not disassemble or re-assemble the multi-gym as they were contracted to do. This meant it was left in my garage in the new house, not my new gym room.

Other items were damaged.

But the worst part is, American Long Distance Movers then did NOT refund the $1,600 as agreed on the day of the move. They refused to do it, trying to shift blame onto the moving company who they originally claimed to be the same company.

Total scam artist. This review is going to be posted in places where it can't be filtered out. Do not under any circumstance fall for their lowball quotes. Go with a reputable company.

And if you want to know how fly-by-night they really are, put their office address into google street view. It's a UPS store. There's no office. It's a digital agency who will take your money, then gouge you for more money, and not live up to their word.

Move size: 4 Bedroom Home Service cost: $9600

I just spent the last hour on the phone with a customer service rep who would not back down about making an immediate decision on choosing them as our moving company, when it's a big decision and needs to be pondered. While having discussions with my husband about the quote we received, we decided we would be unable to move forward with the company because something seemed extremely off. The sales rep then decided to tell me "it doesn't matter your price already changed" and to "not call back" then hung up. This place seems like a scam.

Move size: Studio Service cost: $1662

This company will under- estimate your load and collect a down payment, which they wouldn't refund. They charged me $2,000 to move my living room set and one bedroom set. When the trucking company arrived they said that I have to pay additional $2,500 because the bed and living room sets are larger. I was misled and when I requested for a refund, the customer service personnel, (Joe) as he identified himself was very rude. Please do not do business with these schemers. They will collect your money and provide you with no assistant. Do not sign no contract that requires you paying prior to getting the estimate from the trucking company.

Move size: 1 Bedroom Home Service cost: $2000