American Long Distance Moving and Storage

I just spent the last hour on the phone with a customer service rep who would not back down about making an immediate decision on choosing them as our moving company, when it's a big decision and needs to be pondered. While having discussions with my husband about the quote we received, we decided we would be unable to move forward with the company because something seemed extremely off. The sales rep then decided to tell me "it doesn't matter your price already changed" and to "not call back" then hung up. This place seems like a scam.

Move size: Studio Service cost: $1662

This company will under- estimate your load and collect a down payment, which they wouldn't refund. They charged me $2,000 to move my living room set and one bedroom set. When the trucking company arrived they said that I have to pay additional $2,500 because the bed and living room sets are larger. I was misled and when I requested for a refund, the customer service personnel, (Joe) as he identified himself was very rude. Please do not do business with these schemers. They will collect your money and provide you with no assistant. Do not sign no contract that requires you paying prior to getting the estimate from the trucking company.

Move size: 1 Bedroom Home Service cost: $2000

After responding to my request for quoto via text, I called them and talked to their representative, Brad. Brad hastily come up with an estimate based on my description, he went on to pressure me to commit right there and then. When I hesitated saying I needed time to check them out, another big discount came via "my manager". I said I'd have to call them back and that's when Brad hung up on me. Nice! They may be good movers but I will never find out. Stay away.

Move size: 3 Bedroom Home Service cost: $15000

If you want your move to be done by PROS that have true experience in the field, with a no BS attitude that will tell you the truth if a truck breaks down, if there is a delay because of unforeseen circumstances (traffic accident, weather, etc), then these guys are for you. I want to know whats going on with my valuables without the BS. I know my move was rather in small in terms of volume and monetary amounts, but they treated with the same high class and respect as a 10k relo. Woohooo!

Move size: 2 Bedroom Home Service cost: $2890

I give American Long Distance Moving and Storage a Five P rating! Prompt, Personal, Pleasurable, Professional, Perfect. They have singularly renewed my faith in the way companies do business. This is a company that is dedicated to treating you and your needs as their number one priority. They handle your items as though they were their own. They go the extra mile to make your experience as unproblematic and affordable as possible. American Long Distance Moving and Storage to say the least. Thank you for your attention to detail with respect to customer service and satisfaction.

Move size: 3 Bedroom Home Service cost: $4230

My Daughter was frauded by this company! They took a large deposit and promised a service they never had. We booked a moving date and they never reached out after taking her money. We had to CONSTANTLY a call them just to be fed BS and hung up on. I had flown out from Missouri to Oregon so I could help her with driving back with her dogs. On the day we were “assuming” they were to be there “scheduled “ date we were told whenWE called they were still looking for someone. My Daughter had her utilities scheduled for turn off , quit her job, gave her landlords notice . They are HORRIBLE! I had to return leaving her to clean up the issues . Had to call all the utilities, landlord, and beg for her job back. We told them to return our money and they refuse. I could go on and on but I’m sure you get the point. PLEASE People stay away from this scamming company. They are thieves to be kind.

Move size: 2 Bedroom Home Service cost: $4400

When I first began my journey with the company I talked to Ted he was amazing. I felt like this was the company to do business with. Then I find out that there estimate was grossly under estimated and my price was off by $1,200 dollars. That seemed odd considering I had the exact amount of items I said all along. With one other option the day of the move I paid it. When asked when I wanted to receive my items I provided a date only to find out the day of I would receive my belongings when they can give them to me. Why ask me if I don't get an option? Why am I just finding out the day of "delivery" I will get my belongings eventually?

So if you want to have your prices doubled the day of and receive your belongings eventually this is the company for you. You are better off with a pack and drive yourself company. This was not worth it. Don't waste your money.

Move size: 1 Bedroom Home Service cost: $3300

Initial Contact, great. Was told everything would go perfectly. He got everything he needed and I told him exactly what I needed moved, down to the inch and pound. He gave me an estimate, said he over estimated and that I'd most likely get some money back after it was all done. I was pleased and made a schedule. Then they called and rescheduled. Something felt off after that. Not sure why, but I felt like something was wrong. They didn't show up. called me later said something was wrong with the truck. Finally met up with them. I had everything boxed up and ready to go. I had exactly what I said I would have, down to the inch. They said I didn't pay for enough room on their truck and proceeded charge me double. I said no and canceled my check. I lost my $1,000+ deposit and can't get it back. Thank goodness I was able to cancel my check in time or I'd be out over $3000. Now that I think about it, seems odd that all the negative reviews had the same problem I did.

Move size: 2 Bedroom Home Service cost: $6000

Where do I even begin... do not work with this company. They are a brokerage company NOT a carrier. Extremely misleading. (Plus, the other reviews are clearly fake and less than a year old.)

The sales contact (“Nick”) was personable, but we eventually caught him in a tangle of lies. Customer service representatives made empty promises about returning our calls.

Horrible horrible experience. Thankfully, I cancelled my services before pickup was supposedly going to occur. You better believe I will be fighting for my $500 non refundable deposit. Bad feelings about this overall.

Move size: 1 Bedroom Home Service cost: $1800

This company pretends to arrange an actual shipping company to induce you to wire it a down payment but in my case it clearly sold me on their service before actually contracting. It then went out and tried to sell the paper/contract to shippers while I waited and waited and waited, incurring huge costs in the meantime. An industry insider clued me in, as did the fact that ALDM&S could not tell me the name of the shipping company even though they had repeatedly blamed delays on "the driver." Thus far, they have refused my request for a refund, or even to negotiate a settlement, so my next stop, after posting this review wherever I can, will be to alert federal and state authorities about this sophisticated wire fraud scam.

Move size: 2 Bedroom Home Service cost: $3500

Total scam business-never came-almost 3 weeks later and still no word-actually removed our contract from their files so no longer retrievable; It's like they just erased our presence; please save yourself the grief

Look them up on Facebook, mymovingreviews.com, Trust pilot- many bad reviews -why take the chance-they are a complete fraud

Look at all of their reviews on google -almost all have only 1 review and over 30 within last 3 weeks-very suspicious -since we placed our first bad review the "good reviews" jumped from 50 total to 80+ in 2 weeks. Our review is totally legit-email me if you like.

First Nick promised pickup would be on time then we were unable to contact him again. Then Tyler Hanson contacted us to tell us we owed them another $471.17 on top of initial deposit of $876.00 because it appeared that my son had more than originally calculated -since they already had my deposit I had no choice -actually they estimated 20 boxes but he had 4. He'd didn't have that much stuff.

We contacted them multiple times a day-were constantly told that they were about to contact the dispatcher but nothing ever materialized.

They knew from first conversation that my son was pressed for time and assured us no problem.

5/15/21-day of move-told repeatedly they would call us shortly-no show

5/16/21-told they were coming-no show despite assurances

for each of the following "pickup dates" we had to pay someone to wait for them as my son had to leave for his new job.

5/17/21-definitely coming today-no show

5/19/21-Joe told us arriving between 6pm- 8pm- no show

5/20/21-Told again arriving between 6pm-8pm-no show

5/21/21-Joe again promised arrival between 5pm-8pm- no show

5/22/21-told movers backed out of job-only informed us after we called multiple times; after more calls told us that they can not contact dispatcher as they are not available over the weekends

we stopped calling as we got nowhere with them-told-they repeated the same old lines as if rehearsed just to get us off the phone-don't give them any money- they insisted on bank wire transfers -very suspicious- we should have known that something was not right

As of June 2 we have never heard from this company again- It's been over 10 days with no word from them

they never did the job-but they kept the money

Move size: 1 Bedroom Home Service cost: $1200

We placed a $3500 deposit for our pickup and delivery to storage on June 1 or June2. We were told the second date would only be used in the event of a "natural disaster" and they not only didn't show on June 1 but also didn't show on June 2nd either. We did not have any information on the storage unit we were going to be using (even though asked for it) and I didn't feel comfortable sending all of our belongings to somewhere I didn't know, with a company we have not been able to reach and wasn't holding up to their word. It does seem like taking people's 50% deposit is part of their business model once they create a desperate situation or make them feel uncomfortable using their business. It's a shame we have companies like this and despicable they use the word "American" in their name.

Move size: 4 Bedroom Home Service cost: $3500

This is my third week waiting for a truck to pick up my belongings from Harrisburg, PA to North Myrtle Beach. First day they didn't show up, called and was told "noon tomorrow". No show, customer service says its a Muslim holiday, they are not working. Next day, half hour away, next phone call, truck broke down and on and on this went. Finally got to speak with Angie, Ops Mgr. more lies. Then found David, he said I cancelled. Then found George at headquarters phone # 954-320-6921, all lies again. Still no move and no money. Is this what corporate America has become? BUYER BEWARE...SCAM

Move size: 1 Bedroom Home Service cost: $1100

I have been having a terrible experience with this company. Initially booked with them for $2008, everything seemed to be going smooth through the initial process but then they were a day late picking up my items. I had informed them prior that I had a deadline of when I needed my things picked up because of my official move date that I’d be driving to my new state. The day they picked up my things they added over $1000 to my total. Fast forward, it’s been 3 weeks since they’ve picked up my furniture and they have still not delivered my things to me at my new home. It has been so hard getting ahold of someone and no one seems to have any answers or when my things will be brought to me. DO NOT USE THIS COMPANY. They will nickle and dime you and never bring your things on time. I am a Registered Nurse and I moved to CO to continue my career and help hospitals in need during COVID and this company literally is holding my stuff hostage. I could’ve paid less money and had my things quicker with a more reputable company. Tony and Tyler at American Long Distance Moving and Storage seem nice on the phone but don’t let them fool you, they are trying to take your money.

Move size: 1 Bedroom Home Service cost: $3840

On May 24, 2021, I spoke to Greg B. (Ext. 117). I asked him if American Long Distance Moving and Storage used their own trucks. He lied and said they used their own trucks. However, it was a broker firm. They outsourced my move. It was suppose to take place on 5/27/2021. However the driver did not show up from 5-8 as scheduled. I waited at my clinic from 4-9PM. The driver arrived the next morning. He could not begin competing the delivery until after the medical office saw all of their morning patients. The driver who found a random man from St. Louis to help him. As t hey were moving my items out, you could tell the experience was not there and it took longer than expected. With three fourths the move completed, his boss asked what was taking so long and to see the truck. The boss then asked to FaceTime with me and demanded additional money immediately. All the items were provided to Greg B. that were going to be moved and an estimate was provided. I was given an estimate for 68 boxes and I only had 25 boxes. I had 2 exam tables, waiting room chairs, 3 desk, file cabinets, etc. The movers came and midway through the move, the boss of the driver called, demanded more money, and I told him that I was quoted for 68 boxes and all the item mentioned earlier and that I do not have 68 boxes but 25. I told him I wasn't going to pay extra. He told his driver to move all of my items out of the truck and just leave them on the street. It was 9:30 when the driver unloaded my items onto the street. I had no way to move my items back up to the 2nd floor of my clinic. I left to go try and find someone with a truck to recover my items. I could not find anyone. When I came back at 6AM in the morning, all of my items were gone except a few things. The items had been rained on all night and were ruined. I called and spoke to

Bobby Sherman, Manager, of American Long Distance Moving and Storage, he said it was my fault, showed no sympathy, and refused to give me the insurance money to file a claim for my stolen and lost items.

Move size: Office Move Service cost: $2900

They are highly organized and promise the world during quoting, but disappear after the contract is signed. They came a day early to pick up my items, then I called every week trying to understand where my stuff was and a month after I expected it to arrive, I found out that it never left the original location. People have lied to me, hung up on me, and eventually someone told me my stuff "might go out on a truck maybe next week" I am still waiting for my items to arrive and cannot get a hold of anyone by phone or email across the two different companies involved. Save yourself the stress and incurred costs of not having your items delivered (even within the +21 business day delivery window that they forget to mention before signing) I will be posting this review everywhere I can. AVOID THEM AT ALL COSTS.

Move size: 1 Bedroom Home Service cost: $2250