Progressive Van Lines Incorporated

DO NOT DO BUSINESS WITH THIS COMPANY. Last August, Progressive Van Lines stole my deposit of $2,297.77 and provided no services. Within 48 hours after entering the moving services contract, I decided to cancel, being well within the 72-hour refund policy stated in the contract. When I called Progressive to cancel, a representative said I had to cancel in writing by email. I did so immediately and received an autogenerated email response confirming the cancellation and providing a cancellation reference number. After receiving no further response over the next couple of months and no return of any of the funds on my credit card, I initiated a dispute over the charge through Citibank. I provided Citibank with Progressive's email of acknowledgment of my timely refund claim. Progressive responded to Citibank by providing only a copy of the contract, which contains Progressive's refund policy statement, which confirmed the legitimacy of my refund claim. Over the next several months, Citibank escalated my dispute several times and continued seeking a return of my funds through Progressive's bank, but without success. My many calls and messages left to Progressive over more than 6 months went unanswered and I never received a refund. Progressive Van Lines' business model apparently is to take advantage of lax Florida business laws to lie and steal.

Move size: 4 Bedroom Home Service cost: $2297

If I could give zero stars I would. Absolutely horrible customer service when you're finally able to get through and they lie about EVERYTHING! I've left several messages the past few days and I've heard nothing back. They were supposed to show up at my place for pickup on August 2nd and they did not show up until August 4th. My development charged me 110 dollars for each additional day that I had to stay. This is absolutely ridiculous. I would never book with this company again. People that work at this company should really consider a job where they don't have to provide customer service.

The worst experience with a moving company and their employees. It took one month for us to get our items delivered. During that month we were not able to get in contact with the moving company at all. Phone calls would go unanswered as well as messages. Upon arrival, furniture and boxes arrived damaged. Broken furniture, broken boxes and missing items. They lost all of the screws to my bed, so I had to go and purchase new ones. Furthermore, they tried to charge us more for a walking distance. The audacity. They made an already stressful situation even more stressful than it had to be. And the kicker…they aren’t responsible for any damages so if you wanted to file a claim, you can’t, you have to take the loss for the damages because you will not be reimbursed.

1. You cannot seem to get anyone on the phone

2. When you do get someone on the phone they are rude, unprofessional and incompetent. They lie, lie, lie!!

3. They provide you with no answers

4. Overcharge you for services

5. No accountability on their part

6. Items arrived damaged and missing

7. Tried to charge more once they arrived with items

Do your research before booking with any moving company, local or long distance. Read reviews and do your due diligence. Please be advised that this company posts their own five star reviews.

Move size: 1 Bedroom Home Service cost: $4800

Progressive helped me with my move from North Carolina to sunny Florida. Kevin was my sales rep and he was really comforting compared to everyone else I spoke with who tried to rush me to make (what I consider) a very important decision. He answered ALL of my questions in detail, and there were many since this was my first time using a moving company. He really addressed all my concerns which led me to do my move with them. The customer service department was super friendly and professional. (Very Pleased) The crew came on our scheduled move day and Rafeal was awesome as well as his helpers! All in all Progressive did an amazing job on my move and I will recommend them to anyone I know!

Move size: 2 Bedroom Home Service cost: $3256

Helped me so much when my family was relocating to New Jersey. Price was AMAZING considering what I was quoted other places and they were willing to work with me. I actually paid less than expected, that never happens! Moves are so expensive so to have a little bit of extra money at the end of the day means a lot. They always picked up the phone and answered any questions. They even called me to make sure everything was a go a couple days before which I am grateful for. On the day of the move they packaged the items with care and on delivery they arrived just as they were before the shipment. Movers were polite and even put stuff in the correct room for me. Overall this is a very professional company that I would use again if need be. 10/10 in my book.

Move size: 3 Bedroom Home Service cost: $2850

Honestly, these guys went above and beyond with my move! I was so pleased with how friendly they were, how available they were, and how in control I felt with my move overall! My family and I moved homes from Orlando FL to Ashville NC, not a super far move but with 5 of us, a 2 year old and twin 4 year olds... you can imagine how quickly we realized how overwhelming this was. However, the guys at Progressive Van Lines really stepped up to the plate where we needed the most. They shipped our stuff, held our stuff in storage, moved us all in, AND even helped me change a tire on 95... I literally could not believe how willing and selfless they were to provide the best possible service. I highly recommend this service to anyone moving out of state with a handful like ourselves. They delivered a very affordable price, the full move-in move-out service, assembly for some our new furniture items (which, that's not to mention how heavy the pieces were), some humor, great attitudes, and an overall trusting experience. We will be using them again!

Move size: 4 Bedroom Home Service cost: $3000

Our family used Progressive for our move from Texas back home to Wisconsin. We have property Wisconsin and they were able to get us dropped off at 2 different locations and didn’t charge us extra. The movers wore masks, gloves and told us they had been tested for covid which was a godsend because my husband has asthma. They put my desk back together which was amazing considering I couldn’t do it myself. My daughter and her husband are moving next year and I will be recommending this highly professional moving company to them. 5 stars. Thanks team!

Move size: 2 Bedroom Home Service cost: $4200

WARNING: THIS IS A SCAMMING COMPANY. NOT WHO THEY SAY THEY ARE. And they have 17 scam/reviews on their dot report pull up online. WILL TAKE YOUR MONEY AND NEVER SHOW UP, NOR WILL THEY GIVE YOU A REFUND.PLEASEREVIEWALLPRINTSINCONTRACT.DONOTAGREETOFORFEITYOURDEPOSIT.IFYOUDO,THEY

WILL TAKE IT, AND NOT GIVE IT BACK. PLEASE GO WITH A REPUTABLE COMPANY POD OR UHAUL TO SAVE YOUR MONEY, PROPERTY AND YOUR REFUND AND THE STRESS. THIS HAS BEEN A NIGHTMARE FOR ME ALONG WITH MANY OTHERS APPARENTLY. READ GOOGLE REVIEWS

NO REAL OR VERIFIED GOOD GOOGLE REVIEWS

I booked a move and paid a $900 deposit on the 25th of August and was verbally promised that the truck was going to arrive no later than the 31st. Joe and Andrew lied and manipulated me just to steal $900 from me. They're really nice and tried to manipulate you and talk you into putting your trust into them in which I did after reviewing many bad reviews in regards to theft and non-job acceptances. And I had a bad feeling about this before during and after I spoke with these people. This is a poor quality poor value non-professional non-responsive organization. They will lie to you and tell you what you want to hear, and that you will be able to get in touch with them and that they will help you before during and after services and after you make your deposit none of that is true. Nobody knows what they're talking about, no one can provide any details to any information or services that are being offered nor will they after the deposit is made! Get your money scammed here if you want to. Everyone speaks a script and they basically disown you after you pay the deposit. Iwas respectful the whole way and I'm on a fixed budget, disability with a child and was left standing outside with all of my belongings and my kid for days as they never showed up. I was trying to give them time and respect their business and contractual agreements. If there were no stars they would get negative five. Please do not trust these people. The price is too good to be true. If you're going to sign a contract with them please read all of the fine print and make sense of it I would literally go over this with a lawyer or someone who professionally writes contracts up because they will not give you a refund at all everything is basically forfeiting your deposit. They don't care what you're going through or anything like that. Kids, or not not disabled or not low income or budgeted income or not. DO NOT BUY!!!! Worst experience ever. -RJ

Move size: 1 Bedroom Home Service cost: $2700