American Long Distance Moving and Storage

American long distance moving and storage is a scam operation. The five star reviews you see here and on other review sites are laughably fake - all customers of this company leave with emptier pockets and no services rendered. The only communication the company is on top of is collecting your $1000 non refundable deposit. Our move was scheduled for a period of two days with a hard deadline. Over the two days we made more than five calls to get an update on status, but NO CUSTOMER SERVICE AGENT OR EMPLOYEE COULD COMMENT ON A DATE OR TIME FOR WHEN MOVERS WOULD ARRIVE. When we requested our deposit back, they quickly referred to the fact that our contract says they can’t guarantee the move dates they promise. In summary - American Long Distance Moving and Storage takes 1000 dollars to force you to use their moving services which they will render when/if it is convenient for them. This company is an absolute disappointment and conduct themselves in a way that is completely embarrassing and immoral. No customer deserves this.

Move size: 2 Bedroom Home Service cost: $1000

This company doesn’t keep their “promises”. I first contacted this company for a quote for a move from oak harbor WA to VA as we are a military family. Happy go lucky Robert said, hey we will be in the city around the time of your moving date I can provide you a discount since we will be going from oak harbor WA to Richmond VA. Which was great! I was concerned a bit as it seemed to good to be true. He assured me they would take “good care of us” and that this was a good deal he was providing us. He kept me on the phone for the whole processes as he said if we disconnect the discount will not be valid or date cannot be saved which I get. So I provided them with my bank information and signed the contract. I signed the contract !!! Only for me to call back 7 days wondering why the down payment funds were not taken out. First the lady on the phone was beyond rude when she notified me they will not be moving my family because they do not come out to this area. Which is hilarious because I see there trucks here all the time and again Robert said “we will be in your area”. Second, she changed it up and said well the dispatcher said he can’t do your move. I contacted the dispatcher and his response...”oh shucks”. I got NO notification that they couldn’t do this move...NOONE called me. Cowards. Unprofessional!!!! I had a feeling this was a scam and sure enough I was right. Trust your gut ! ✌️ glad I was able to find another reliable moving company for cheaper than what they offered me. Oh shucks American long distance maybe you will DO BETTER next time!

Poor customer service and communication

Zero stars.

Move size: 2 Bedroom Home Service cost: $3800

DO NOT use this company! I'm not sure why others have given them such high ratings! I did not have a lot of things to move and thought sharing a truck would be a quick, economical way to move my things. Boy, was I wrong! DON'T trust this company! These are the lies they told me: 1) We will move your stuff; we will not contract it out to anothercompany. 2) We will call 48hrs in advance for pick up (I got 45 minutes), 3) 1 flight of stairs is included in price (more than 7 stairs = $75), 4) Your move will cost this much for a certain amt of boxes & furniture (I used less boxes & furniture & less square feet, but had to pay more because "it's not just square feet, but the shape of the items". I only had boxes & my mattresses!), 5) We accept this type of payment. This changed depending on the person to whom I was speaking. 6) We will deliver your things in 5-7 days. The contract says up to 21 business days, but that is only for inclement weather. You'll have your things well before that time. I was told this on the phone & in person.

I only saved about $100 with this company. It is nearly impossible to get in touch with them or the actual moving company who has my things. It was not worth the hassle!

If you use this company, only have them move things you won't need for at least a month. Also, expect poor communication and a lot of lies.

Move size: Partial Move Service cost: $2700

This company is truly horrific and I strongly suggest anyone looking to use them, don't.

This is a transactional company. They don't move your stuff for you, they hire a carrier to do it. If you go look for carriers yourself, you'll save money and get better service along the way.

AmericanLongDistancemoving WILL give you a purposely low false estimate to begin with. I was told my move would cost about $3500. This includes a large binding estimate fee, then they have a QA individual call you later, and adjust it to a higher cost, claiming the original estimate was off based on your stuff. At this point, the binding estimate fee climbs for having to 're-estimate.' I informed the Quality Assurance individual (Tyler) that I knew he was still way too low concerning the amount of space our stuff would take up. The original estimate had us at 500 cuft. He put us at 612 cuft.

I told him I had a 10x20 storage I thought was nearly 50-60% full (1000-1200 cuft). He assured me I was overestimating and that he gave me extra space and we would be fine. The new coat was $4600. An increase of $1100, 33% cost increase for 20% increase in space. I bumped it to 750. The cost changed to $4900, Making it a 50% space increase for a 40% coat increase. The major change in cost came from the binding estimate change, or, a fee for speaking with QA. I was still skeptical about the space being taken. At this point, I had to put an additional $600 down on top of the $1200 I put down on the initial estimate.

The carriers couldn't move my stuff prior to my move date, despite me calling and informing Long Distance multiple times that I would be out of state after a specific date. I had to cancel my trip and change my entire itinerary to make it work.

The second the movers showed up they went, "it's like 1400 cuft of stuff." My bill went to $8,879. I had to now put down $4500, with the rest to be payed at delivery. There was also a 5% credit card transaction fee that I was never made aware of, for a fee I NEVER could have prepared for in advance.

Estimated at $3,500.

Delivered at $8,878.

Terrible customer service, hidden fees, unable to handle dates, no preparation, pushed around and tossed back and forth, and spent numerous hours on hold.

Save yourself the hassle, book direct with a carrier.

Move size: 1 Bedroom Home Service cost: $8000

Total scam business-never came-almost 3 weeks later and still no word-actually removed our contract from their files so no longer retrievable; It's like they just erased our presence; please save yourself the grief

Look them up on Facebook, mymovingreviews.com, Trust pilot- many bad reviews -why take the chance-they are a complete fraud

Look at all of their reviews on google -almost all have only 1 review and over 30 within last 3 weeks-very suspicious -since we placed our first bad review the "good reviews" jumped from 50 total to 80+ in 2 weeks. Our review is totally legit-email me if you like.

First Nick promised pickup would be on time then we were unable to contact him again. Then Tyler Hanson contacted us to tell us we owed them another $471.17 on top of initial deposit of $876.00 because it appeared that my son had more than originally calculated -since they already had my deposit I had no choice -actually they estimated 20 boxes but he had 4. He'd didn't have that much stuff.

We contacted them multiple times a day-were constantly told that they were about to contact the dispatcher but nothing ever materialized.

They knew from first conversation that my son was pressed for time and assured us no problem.

5/15/21-day of move-told repeatedly they would call us shortly-no show

5/16/21-told they were coming-no show despite assurances

for each of the following "pickup dates" we had to pay someone to wait for them as my son had to leave for his new job.

5/17/21-definitely coming today-no show

5/19/21-Joe told us arriving between 6pm- 8pm- no show

5/20/21-Told again arriving between 6pm-8pm-no show

5/21/21-Joe again promised arrival between 5pm-8pm- no show

5/22/21-told movers backed out of job-only informed us after we called multiple times; after more calls told us that they can not contact dispatcher as they are not available over the weekends

we stopped calling as we got nowhere with them-told-they repeated the same old lines as if rehearsed just to get us off the phone-don't give them any money- they insisted on bank wire transfers -very suspicious- we should have known that something was not right

As of June 2 we have never heard from this company again- It's been over 10 days with no word from them

they never did the job-but they kept the money

Move size: 1 Bedroom Home Service cost: $1200

My current acct is Reference No: A4357922,

I am nothing short of very dissatisfied with my overall experience with your move. Since 1980 between my 21 years in the Navy and 20 years with my current employer I’ve either relocated or moved long distance over 30 times. While that is no exaggeration the point that I am making is that this company communicates very poorly with its clients, especially when are not able to even come close to meeting their expected deadlines for pickup. I was supposed to have been picked up between the 18th & 19th of this month, not only did the dispatch office fail to initially contact me until late on the 17th I had to make several calls on the 18th to be told that my pickup was going to occur on the 19th. Then after settling into my secondary date schedule I was told at 1 pm on the 18th that my mover was going to contact me. Not les than 2 hours later I get a call from a mover in GA who says now that it’s going to be sometime around the 20th. I called your company to only find out that I’m the one informing you of the alteration in my schedule and that despite there be no reason given you cannot do anything to even compensate or late alone advocate for me. This is a part of two moves and I discussed with your rep Nic how important my timeline was and accepted a two day window, but now with a72 hour window my schedule has been significantly complicated. I am going to have to expect that I’m on my own and it’s my fault for using your company.

Move size: 2 Bedroom Home Service cost: $32921

My Daughter was frauded by this company! They took a large deposit and promised a service they never had. We booked a moving date and they never reached out after taking her money. We had to CONSTANTLY a call them just to be fed BS and hung up on. I had flown out from Missouri to Oregon so I could help her with driving back with her dogs. On the day we were “assuming” they were to be there “scheduled “ date we were told whenWE called they were still looking for someone. My Daughter had her utilities scheduled for turn off , quit her job, gave her landlords notice . They are HORRIBLE! I had to return leaving her to clean up the issues . Had to call all the utilities, landlord, and beg for her job back. We told them to return our money and they refuse. I could go on and on but I’m sure you get the point. PLEASE People stay away from this scamming company. They are thieves to be kind.

Move size: 2 Bedroom Home Service cost: $4400

The rep from American long distance moving who assisted me was very helpful. She called back and checked on me ‘because we were building a house, so the date was kind of like up in the air. And she was more than willing to check back in it with me to make sure that I didn’t forget and that I knew that she was available. She sent me everything I needed to know about the pricing too. The moving crew was great as well. It was hot and they were more than willing during the move. I felt bad. I was like, “Oh, I’m sorry. That goes upstairs.” They were like, “Okay.” They were really helpful. Everything was great. I would recommend American long distance moving.

Move size: 2 Bedroom Home Service cost: $2650