US Interstate Van Lines

A long post, but I guarantee your experience will be the same as mine. DO NOT USE THIS COMPANY.

On October 12th 2022, I contacted US Interstate Van Lines. During the conversation with an employee name Christian, I was asked to give an inventory of items for an estimate. Before listing, I asked Christian "How specific does this need to be? Like, do I need to mention stuff like my trash can?" To which Christian responded "No, just the big obvious stuff." Based on this comment, I mentioned things like my bed, terrarium, aquarium, and desks. Once I was given an estimate for $3502, I asked Christian "Is packing included with that price?" Christian responded "Yes, you won't have to lift a finger. Here's what will happen: the company will come that morning, lay out a sheet of plastic to protect your floors, and they will remove and pack every item in your house". Had I not received that answer, I would not have made any agreements with this company. In order to lock in the service, I paid the deductible of $1200. The other half was to be made after the move.

Fast forward to November 18th (three days before my move). I receive a call from a woman named Mandy. She informs me that I need to complete another inventory, this time far more detailed than Christian had initially made it seem. We go through my list of items. Through her, I discover that I also needed to mention objects such as my boxspring/bed frame (which, I feel, should have been assumed when I mentioned my bed), a tower fan, and even my trash can (which I had already specifically asked Christian about). Due to these extra items, I would have to add an additional $800 to my initial estimate. Reluctantly, I agreed. In order to afford this, I needed to borrow money from my mother.

Three days later, on moving day, the movers arrive three hours late. As soon as they walk in, they begin inventorying my items. During this, they claim that I have items that are not on their list. Items that I had not only mentioned to Mandy, but also gave measurements for. This, I am informed, will cause the price to increase once again. After this I am told that they will not be packing my items, as I had only paid for 30 boxes and not a "full pack". As a result, my total price for the move was now over $6000. I believe the precise number was $6500, however, I do not remember for sure.

It is my belief that US Interstate Van Lines consciously lied to me in order to influence my decision to hire them. I believe they purposely misled me in the beginning with the intent of tacking extra fees on later, at a time so close to moving day that I would feel pressured to comply. This company relies on confusion, manipulation, and desperation to make their money and they've been allowed to to it because, technically, they will take your items from point A to point B.

Move size: 2 Bedroom Home Service cost: $6500

Interstate moved me in august 2021.. The workers seemed very nice. However, I was disappointed when I got my things. Several items were missing or damaged. Filed a claim and they only accepted two with no explanation. Spent thousands of dollars to make my home comfortable for my family to have it damaged by interstate van lines.. NEVER use this company.. They will not take responsibility for what they do and do not care about you. I am very disappointed and I will continue to call and complain until someone pays me for my broken and missing items..

Service cost: $5000

Incredible moving experience from WV to AZ. Mr Lee was the driver for the entire move. Oskar and Rigo were incredible on the loading end. They had two flight of stairs to deal with as the packed, moved and loaded 6,020 lbs of goods. We had packed 93 items and they took care of the other 80 items. Rigo packed most of the glass and fragile items. Did I tell you they were amazing?! They did not disappoint on the unloading portion either. His incredible work ethic and customer service continued as Mario and Andre unloaded and moved our 6,020 lbs in our new to us home. They were efficient and careful. I am not sure if any of them could have done a better job. Michael was great with the survey and initial contact. Charlene took over on setting up the move. Incredible logistics and customer service throughout. Thanks to all for making our move as stress free as possible. We would definitely recommend this company to others.

Move size: 2 Bedroom Home Service cost: $5000

US interstate movers exceeded my expectations in more ways than one!

First off their customer service is top notch and their staff is friendly and easy to work with. They went above and beyond making my relocation easier than I could have ever imagined. I was nervous at first because I had never used a moving company and have acquired some pretty nice furniture the past few years and didn’t want it damaged. NOTHING was damaged and they treated my furniture like it was their own!

Overall my experience was great, I would recommend this company to anyone looking to get things moved within a tight time frame and hassle free, I had everything delivered on time and it made my transition easy as pie. Thanks again guys!

Move size: 2 Bedroom Home Service cost: $5298

Horrible experience. On pick up day, no one came. I called numerous times the next day, and no one would return my call to give me a pick up day/time. I called for Jacob Baker, Operation Manager, and he told the man that took the call he would call me back in an hour. He never did. When I finally received a call back, I was told the original truck had issues, so my belongings, that I was told would be delivered in 3-5 business days, were taken to a warehouse and stored. Two weeks later, I get a call at 9:30pm stating the truck would be there the next day 10-2. I let him know I couldn't be there until 4:00pm because of the short notice. The truck showed up with only a driver. The driver asked for the remainder of the money, and I told him not until you get help, because you can't possibly unload a full house of furniture by yourself. He called his manager, Manny, who attempted to explain that I needed to pay first. I said I will pay on delivery, and your driver is unable to deliver. Manny said he would have someone here soon. He did.... Via a craigslist ad. My entertainment center is broken beyond repair, and the driver told me to get some wood glue. Carved wooden side table, broken. Box of glassware, broken. This company does not use professional movers. Both pick up and delivery were with rental trucks.

Move size: 3 Bedroom Home Service cost: $3800

Biggest scam ever around price and delivery dates. Stay away from them at all costs. Their estimate was okay and fair but the contractor doing the moving on their behalf came into our apartment and told us we have to pay double because the estimate amount isn’t enough money for the distance. They charged us for 550 cf instead of the actual load of 411 cf has stacked, packed and measured by their contractor. They picked up our stuff on Oct 9 and promised a delivery from Seattle to Miami within 20 business days and today is Dec 6 and they are unable to provide a delivery date. On Nov 1 they told us our stuff hadn’t left Seattle but it would arrive the week of Nov 22. On Nov 26 they said it would be by Dec 1. On Dec 1 they told us the truck broke down and they don’t know. The agent we were talking to was Amanda. On Dec 6 they tell us there isn’t an Amanda working in their office and it should arrive on Dec 8 based on notes but they don’t know if that date will hold true.

Move size: 1 Bedroom Home Service cost: $4661

Me and my husband decided to take a leap of faith and move to Michigan after thinking about it for a few years. After speaking with a few different companies and some research we came across Us Interstate and decided to just go for it. Their professionalism and knowledge sold us and not one regret we have! The movers showed up at my door and instantly got to work. Everything was nicely packed and loaded on to their truck. A few days later all of our items arrived intact! Thank you Jacob for all of your hard work and for taking the time to explain how the industry works! We cannot be happier with the outcome.

Move size: 4 Bedroom Home Service cost: $8200

I would NOT recommend this company for a family household move or for moving anything. They are very unorganized and seem clueless. Aside from sending out a smaller truck than I actually paid for, they didn't wrap all of my furniture in the blankets provided. My furniture, some of it antique, has been damaged. If not outright destroyed. My desk has a leg snapped off. A bookcase was demolished. I mentioned they're unorganized...half of my stuff still hasn't arrived and they don't know where it is. They won't call me back with updates. We're two weeks into wondering where our stuff is. We have the top to our kitchen table, but no legs, half of a corner desk, etc. It's beyond frustrating. Do not use US Interstate Van Lines. You'll be sorry. I am.

Move size: 4 Bedroom Home Service cost: $15000

I had been in contact with Brian to book my move, but I was committed to obtaining many quotes so that I can compare the quotes (mostly wanting to read the fine print of each company) and then research my top choices. Brian called me a moron via text and to "use [my] brain" because the prices were all going to be similar and I was guaranteed to get scammed if I went elsewhere. Who knew that quote comparisons and researching companies could lead to getting scammed???!!!

Move size: 3 Bedroom Home Service cost: $6850

What a horrible experience. Do not use this company. Mislead by US interstate Vanlines at booking. Quoted a price and paid 50% at booking then a month later when movers showed up

that they contracted the job out to. The moving company gets off truck ( J&B relocation) and instantly wants more money. Was put in an on the spot situation where I had to pay $2,600 more than was quoted or lose my $2,400 I had paid at booking.

They load up my belongings then call me that they don’t want to deliver my stuff unless I give them more money. Finally after living in an empty apartment for 2 weeks my stuff arrived

at the moving companies convenience. It’s stressful enough moving to another state but when a professional moving company plays games at the expense of the consumer they should not be trusted with your personal belongings.

I would not recommend this company to anyone. I had to put at least 1 star but they real earned ZERO stars

Move size: 3 Bedroom Home Service cost: $7300

This company is total FRAUD, in August 2021 I called US interstate to move my stuff to Texas, they didn’t show up on the agreed date. They showed up the following day. Apparently, they don’t own the Truck that was sent, that’s another third party which I was unaware of. The third party refused service. So I had no choice but to sell my stuff in California for cheap and I came to Texas to start buying everything brand new.

I had made a $900 down payment and I called my credit company to refund me back my money, US interstate instead sent Fraudulent documents to them and now DISCOVER my credit company is now siding with this fraudulent company without doing their own due diligence. I had just lost my mum last year, I had to send money back home for my mums burial, this is not a good time for me. All I want is my money back and nothing else because these guys never Performed ANY SERVICE

Move size: 2 Bedroom Home Service cost: $3000

[EDIT]

- [NAME EDIT] from US Interstate Vanlines

This company is a SCAM. They are not movers so they quote you whatever you want to steal your "nonrefundable" deposit. I received a quote from them for 1405 cuft for 44 items. I later realized that these 44 items would be MUCH more than 1405 cuft (closer to 2300 cuft) and I asked them to "show me your calculations" to get to 1,405 cuft. They refused. Then this coward named [NAME EDIT] called me and said "Nobody stole your money you [EDIT] and then hung up.

Move size: 4+ Bedroom Home Service cost: $9200

Started out by severely under quoting and lying. The sales man lied. Said they were BBB accredited. Lie. Inventory guy called. Spent his time walking me thru adding a cc to venmo but later I wasn’t allowed to pay that way. Or else I’d have disputed the whole thing by now. They lied about not being a broker. They sold my move to felons. They stole and damaged thousands of $. Brian at US interstate saw pictures and told me my items don’t even look that bad. And then called me a liar. Told me I’m committing insurance fraud etc. he’s a coward and a loser. They have scammed so many innocent people. They will block your # eventually. Blocked me from posting on their Facebook. Such a shady business they run. There’s tons of reviews like mine out there. They pay people to write good ones. There’s a growing fb group and an investigation was just opened with the DOT. It’s only a matter of time before they go down lol. They think it’s funny to lie and steal and cheat people out of their money.

Move size: 2 Bedroom Home Service cost: $7500

They arrived on time wearing clean and appropriate clothes wearing their masks and introduced themselves to my girlfriend and I. They looked at the seven items that were being moved. Andrew directed the other two guys to start wrapping the furniture to prevent any damage, then went over the contract in a clear and understandable way. Then he began working on wrapping the furniture. All three men worked quickly and efficiently with no waste of time. The 200 mile drive was quick. Once at the house they came inside to plan the layout and pointed out any artwork and furniture that needed to be moved to prevent any damage. All three workers were polite not only to us but to each other. Really a good example of teamwork and courtesy. US interstate is worth using!

Move size: 1 Bedroom Home Service cost: $998

So this is the first time I’m really moving from my entire apartment to a home so I am uprooting my entire life. US Interstate made it easy seamless and away that I was shocked on how well they handled everything we had!

They were upfront and honest from the start, incredibly kind and fast I had the three best guys at my house and they made you feel that way!

This is the first time I’m using a moving company and now they will have a customer for life! If possible, I highly recommend the team that moved us. They need to be sent out on more jobs they are so awesome!

Move size: 2 Bedroom Home Service cost: $1570

Thank you to US interstate ! Was my first time moving cross country. And they honestly made the move super easy for me. Considering i have a new born baby was kind of hard for me to everything alone. Went online to search for a reputable company and couldnt have been more happy with the services they provide. Thank you to the whole team of US interstate. From the sales rep i dealt with to the customer service to the quality assurance. Greatly appreciated. Was a bit more than I expected but that was no problem considering they quality was all there ! Thank you and will 100% use you guys for another long distance move !

Move size: 4 Bedroom Home Service cost: $9500

I got a recommendation from a friend on who to use for a long distance move because I had never done one before. I took a look at their website and some reviews online and everything seemed really positive, so I decided to go ahead and hire them. The whole experience was just amazing. They were always very communicative with me and never left me in the dark about anything. Their movers were very positive and upbeat. They never complained about a single thing, no matter how difficult the move was. I just wanted to take the time to write a review of my own in order to say thank you for the amazing work. I will absolutely use them again!

Move size: 1 Bedroom Home Service cost: $2177

Vince and the Us Interstate Van Line's team of movers were professional, courteous, responsive, and exceeded our expectations from a moving company. If there was a sixth star available, I would award it too them!!! From the moment Rosemary and I met the team, we felt their genuine concern for our move. They ensured our comfort level by involving us in the packing and moving process and kept us updated on the move status as the pack-out progressed. The packing and moving team including Vince, Robert, Jay, and two additional moving gentlemen we only met for a day. The team took great care in packing and moving our belongings. They completed the pack-out ahead of the initially promised schedule and delivered our belongings ahead of expected delivery date. I endorse Us Interstate Van Lines and their courteous and conscientious moving teams for your next move! They are excellent and communicate very well.

Move size: 3 Bedroom Home Service cost: $4899

Stay away from this so called moving company, they are a non ethical , corrupt , dishonest immoral truck broker. I got a quote, shopped around and booked. Not the cheapest. Once I made the booking and they got my credit card, they ghosted me, I called, texted, to every name I had, nothing. They contracted my load out to a revolting lying, untrained abhorrent fly by nite unlicensed so called Packtight Movers, or 3 men in rented Penske trucks, who had not been vetted by US Interstate and showed up 2 days late. US Interstate created a quote that was totally negated by the subcontractor, US Interstate stood behind nothing. Transit went form 10 days to 30 . Packing and crating was nothing and I had paid and booked for both. I supplied the plastic bags to pack the mattress's and box springs, yet at delivery all was unwrapped ripped and filthy. The dims used to quote then almost doubled once my entire household was loaded and then Packtight demanded 2x the original quote. I used to book and build loads and know what dims are and I know they were lying to line their coffers and my house is loaded and I had to be out is 4 days. Then in transit they change policy and demand cash at delivery. That screams of corrupt or maybe even illegal practices. Excuses at every call, mail boxes full, more ghosting. At delivery, 30 days from pick up, every piece of wood furniture was scratched, damaged, gouged, had no screws to reassemble the furniture, I was told to

run to home depot. They destroyed an antique desk, holes through fabric ottoman, watched Packtight try to swith our rack with someone elses , tried to switch one our handtrucks, watched Packtight drop a dresser down 2 brick stairs. I could go on and detail the extensive damage, and the broken items, but US Interstate has already washed their hands of any responsibility or culpability. Insurance is so little, the time and expense would equate to a greater lose to me and my family. Do not consider US Interstate, they stand behind nothing, have no business morals, are a loathsome company. Using Alternative facts is how US Interstate operates, shell game at your expense. Stay away from, tell all your friends and business associates who are considering moves do not use US Interstate.

Move size: 2 Bedroom Home Service cost: $12196

We had to move into our grandma’s house after the mortgage on our property went wrong. We had to go to another state. We quickly hired US interstate movers because their prices are the lowest in the market. Our first experience was horrible with the movers. So we were nervous. But, these guys were on time, didn’t damage anything and the rate was exactly what was quoted. They wrapped, packed and loaded everything within a very reasonable amount of time. The moving staff was friendly and did an outstanding job from beginning to end.

Move size: 2 Bedroom Home Service cost: $5650