Trinity Relocation Group

They quoted me a "minimum move" which included a short list of items (one dresser, one tv) and up to 62 medium boxes for a cross country move from Atlanta to Los Angeles.

I moved a total of 36 items - most of them small and medium boxes, a large tv (boxed). Upon pickup (AFTER they have loaded my things on their truck), they increased my price by 33% for "space" which was never properly measured or proven (and largely dependent on how well they are able to pack things tightly). My belongings fell well below what was included in the quote. (All of my stuff fit on ONE elevator ride!)

Additionally I had made arrangements in advance to use a credit card on pick up, and they demanded cash. This was a huge burden on me because I wasn't planning or budgeted to have that kind of cash flow disruption.

After the fact, they offered me a $100 credit, but ONLY if I removed any bad reviews (they had the nerve to send that in an email!!) This company is UNETHICAL and steals from its customers.

DO NOT TRUST THIS COMPANY - They are a broker and do not have good relationships with the moving companies to ensure their quotes are adhered to. It's the classic moving scam - and I don't know how to avoid it except to help others by warning them of my experience.

Move size: Partial Move Service cost: $2170

I was extremely skeptical of using a full service moving company after the horror stories I have read online but this company really exceeded my expectations! From the first phone call they put me at ease by answering all the questions I had very honestly (and believe me there were a lot of questions)! Throughout the moving process their customer service department was always readily available when I needed assistance. I won't say there were no hiccups but everything was very minor and always addressed immediately by Trinity Relocation! I would highly recommend this company to even my closest friends and family and should I plan a move again in the future, I know who I can call! Thanks for making a stressful time in my life just a little easier guys!

Move size: 2 Bedroom Home Service cost: $1876

Total cost, $1,810. Trinity Relocation Group (or Patriot Relocation Corp) helped me with my move from the east coast to central. They were scheduled to come on a Sunday between 12-2pm. They called and said it would be later since they ran late with another move. They finally showed up after 10pm and loaded up the truck with my stuff before midnight. My neighbors hated me for that, but I needed to get my items out of the apt. before that Monday (the next day). Even though they were extremely late, the packing job that they did was great and they got to work right away. No BS. After an hour and 10 minutes, they were done loading the truck. I was charged an extra fee for the 2 flights of stairs that were at the apt. complex. They met me in TX two and a half weeks later. I was charged an extra fee for the space between the truck and the storage unit. (The first 75 feet is free, after that, they charge you.) You need to do your part by packing your items accordingly. If you take extra items, like vacuums and mirrors, they will charge extra as more care is required for fragile items. Buy appropriate boxes for the items you want to keep secure. They will wrap your couch and tables but if you're leaving it in storage, they remove the wrapping and it is up to you to wrap your furniture that goes in storage. Initial pricing: $1633. Ending price: $1810. Three stars. If they were not late that one day, I would have given 4 stars. Payment options: you can pay with a check, money order, or cash for the first half of the move, then when they get to the destination, it's money order or cash only. I would suggest paying with a check the first time and then money order the second time to keep a record that you did indeed pay and no surprises later. All in all, a bit stressful due to lateness but it went well and everything worked out.

Move size: Studio Service cost: $1810

1. They lied. They told me they are movers, not a broker. They showed me the federal license to be a mover, not only a broker. (I should have double checked)

2. They damaged and lost my items. They hire unprofessional movers.

3. They cost more than what you agreed. Elevators? Dont care. More cost. Tip your movers for hard work.

4. The moving claims were a scam. They use a tactic to wear you down, forget about the claims. They compensate 60 cents per pound for all the items. 60 cents for your apple watch. 5 bucks for a broken TV. Everything. In my case, they damaged my desks, and lost a few things, $5000 in total. They are offering $78. A pure joke.

5. They mistreated me. They called me a liar a few seconds after I picked up a call. They keep charging for anything ridiculous.

6. They were unprofessional. Communications were unprofessional. Everything was unprofessional.

7. The worst part is that there is nothing you can do to make this right.

Pay an extra $1000 from the quote they give you because it will certainly cost less in total.

Move size: 1 Bedroom Home Service cost: $4000

Trinity quoted us around $2800. On moving day, a DIFFERENT company showed up with no notice or warning from Trinity. They wouldn’t accept the same payment as Trinity (e-check) and demanded we pay via Zelle, money order, or cash - without warning. The new group raised our quote to $4,000 (we had an additional two boxes and three suitcases, but one less bookshelf. At $3.89/cubic foot there is no way it should have been an extra 1200). Trinity had to low ball the initial quote to get our business. The new movers damaged walls, hardwood floors, and were late for pickup. We had NO choice or notice in being handed over to the new group, the new pricing, or new payment method. I will never work with Trinity again. What a scam.

Move size: 2 Bedroom Home Service cost: $4000

Do not use this company. They hire third party contractors and don't know all the upcharges you will receive. They hire unprofessional movers. The mover had MY NEIGHBOR in my apartment helping him move my things. They lost my stuff. Completely unreliable. The mess goes on and on - just save yourself the trouble and pay for a better company.

When I called customer service to complain they said they cannot escalate the call because they're all "managers" and the operations manager won't get on the phone. When I asked how to lodge a formal complaint they said to email them! HORRIBLE

Move size: Studio Service cost: $2900

Move was from Chicago to Virginia. My sales rep was Kevin. I’ve read all the reviews and many have confirmed my suspicions.

This is their ploy:

1. Give you a quote after you list your items.

2. Tell the moving company they contract out that you have “Y” about of things when you REALLY have Yx3 amount of things.

3. Movers arrive and say “this is more inventory than you told us (lie) and charge you additional money (my price went from $3k to $5800k and I had to pay.)

We unexpectedly sold our 3 seater sofa AND love seat which SHOULD have dramatically dropped the move price. Instead we were charged 2.5k more! HOW IS IT POSSIBLE to drop 2 couches off the list and still be over space allotment. This exact trap “rate baiting” has happened to many others. DO NOT USE.

Move size: 1 Bedroom Home Service cost: $5229

They are NOT a moving company, but a broker. They find you a moving company. I needed an 8x10 storage unit cleared out after my father died and the contents moved from Florida to New Jersey. They doubled the price upon pick-up and DEMANDED more than $2000 CASH, so you can't dispute it and you are stuck! They BROKE all of my items and LOST MY MOTHER'S ASHES!!! They REFUSE to do anything about it. They are just the worst! I am so upset and they won't do anything. DO NOT USE!!!

Move size: Partial Move Service cost: $5500