Trinity Relocation Group

ONLY USE THIS COMPANY IF YOU HAVE TIME TO WASTE AND MONEY TO SPEND.

I would write a review everyday if I had to because as someone who used to work in a customer service driven industry these people are severely lacking it. From Trinity themselves to the third party they hire they offer nothing but false hope and disappointment.

They start off great and have a decent price. I even recommended them to my friend who was moving at the same time. Little do you know the decent price is because they give you a piss poor estimation on how much it will cost to move your stuff.

After I signed the contract and my pick up date was quickly approaching, I called multiple times to figure out when they would even be picking up my stuff. The last time I called they would be there in 30 minutes. They told me someone would call me the day before, no one did. They said even if no one can reach you they would send an email or leave a voicemail, no one did.

Ok great. Now I have a bad taste in my mouth but I understand these things happen. When they picked up my items, I asked now how do I arrange a deliver date for my items. I was told “you call us whenever you’re ready it won’t be an issue at all.”

Spoiler alert: it was an issue. I have been having to actively call for the past week and a half to figure out this delivery date. And today when it’s finally supposed to be delivered the driver tells me “well we have to get a smaller truck which might cost you more” and now they won’t deliver today anymore but in the morning and he said that’s only if I figure out who’s going to pay me for getting the smaller truck. As a matter of fact he told me that I should call Trinity to figure it out myself. To which I obviously refused. Why should I have to make another call for y’all to figure out YOUR job.

Every phone call that I have had with someone from Trinity or Top Notch services was filled with a myriad of varying information. Or simply being unhelpful. They take your money and don’t hold up their end of the deal at all. They say refer to the contract and wipe their hands of it.

Moving is already stressful and these people add to the stress. They expect you to be able to arrange your schedule due to their lack of communication even if you go out of your way to preemptively get information.

Unless you are moving a couple hours away, DO NOT USE THEIR SERVICES. Rent a UHAUL and drive even with these crazy gas prices. Pay some family members or some friends to help you move.

I was willing to pay for the convenience and now this is a decision I regret fully.

Move size: 1 Bedroom Home Service cost: $3000

We set up this move of a 5 bedroom home in March. Move cost was $13,710. On the weekend of the move in July. One person showed up instead of the crew of people promised to load our belongings. He showed up a day late due to a missed flight out of Chicago. We ended up having to load our own belongings. The individual from Trinity offered to pay my kids 20 dollars an hour cash to load the items. Including the minor. So my wife and I with our two sons loaded the truck. My wife and I received no compensation for our part of this task. This was never part of the contract we signed. We had always been promised a crew. This to us was completely unbelievable.

Once the truck was loaded, and we paid the mover for the load, he double charged us on one large heavy item that was in the original quote. He also did not pick up several large tool boxes that were in the quote. The truck left without being full. We had been told by Trinity while organizing the move that it would be 3 to 10 business days. They picked us up on the 11th of July. Thefirst delivery date was July 12th. It is now August 5th. We still do not have our belongings. We have dealt with multiple people from Trinity. Some of which are horribly rude. Brokers, customer service and agents and finally today one manager.

We have been promised repeatedly that someone would call us and tell us what is going on with our belongings and when we will receive delivery. First off, trinity never returns phone calls or emails after they have your money. You will always have to inititate the conversation. We keep getting delivery promises and yet it never happens. Finally today, after talking to customer service for quite sometime we got a manager, who basically said this is not Trinity's problem. He said we needed to contact the carrier. The carrier finally called today and said they were loading our stuff back up on Monday and delivering sometime next week. He further stated that they can only give us 24 hour notice prior to delivery. The person also said they needed cash payment upfront or they would not unload the truck. It does not seem to matter if you have a contract with Trinity as they appear to have no control over their subcontractors or responsibility to things like contracts. We feel like we have been scammed from the get go. My wife and kids have been in tears ove this ordeal. We thought by spending the money on a professional mover, well we would get a professional service. Instead of what has taken place. So far I have paid out $10,238.43 dollars to these people. They want $4,300 more, which by there own words has to be cash. Again this is over the contract amount with Trinity.

We do not have a delivery date, we do not know where our stuff is, nor can the carrier (USA Relocation services) tell us where our things are. We had to load everything. Completely ridiculous. We would have been better off renting the same 26' Uhaul the human from Trinity showed up in. We would have saved thousands and always had our belongings secure. I dont pretend to be anybody to give advice to others, but I hope this helps someone else avoid having such a mess on there hands to deal with.

Move size: 4+ Bedroom Home Service cost: $13710

I don’t know where to start. We contracted with Trinity to do our cross-country move. We worked with the senior estimator to come up with a quote (aiming to over estimate). We made an inventory of everything we had to move an emailed it to him. He estimated it at $12,000 at the high end. It ended up being more than $20,000. However, that’s not the worst part.

The movers were scheduled to arrive 1-3 days out from the move. On the third day, we received a call from Trinity letting us know that their truck would be there sometime between 11 am and 1 pm. Though this seemed like a very tight window, we assumed they knew what they were talking about and waited for them. And waited. And waited. At some point the driver called to say that he would be there between 4 and 6 pm. He actually showed up at 8:30 pm (we were supposed to turn over the keys to the new owners just over 24 hours later and we still had to clean after the movers left). Upon arrival, he told us there was no way we were going to do the move for $12,000. He re-estimated at $15,000. We had no choice. Trinity wouldn’t return our calls and the estimator who booked the move wouldn’t answer his phone or his email. They obviously didn’t finish that night so they came back the next morning. They came back and begin packing again the next morning. Then, sometime in the afternoon they informed us that the truck was full and that they didn’t have room to get the rest of our things in the truck. Unable to find an additional truck, they rented a storage unit, emptied the truck and came back for more (bringing the total cost now up to $21,000). At this point we were mere hours from having to turn over the keys and the house still wasn’t clean. (Meanwhile we couldn’t get any actual help from Trinity). We were frantically calling our realtor to see if he could reach out to the new owners of the house to see if they could give us another 24 hours. Thankfully he was able to get us until the next morning to get everything out. The movers came back later and picked up more stuff but still left some. Our family had to stay in a hotel overnight and come back the next morning to clean. Now, I am writing this at 9 am the next morning (12 hours after we were supposed to hand over the keys) and we are finally done. I still cannot get Trinity to respond.

My family and I worked alongside the movers so we are exhausted. Now we need to drive half way across the country to our new house and then wait up to 30 days to receive our stuff (even though Trinity initially said 8-10 days). We are exhausted and demoralized. We are out close to double what we were initially quoted. And the entire time we received no support from the people at Trinity. In fact, they still haven’t responded.

I’m angry, I’m frustrated, and I’m tired and I can’t believe we just spent about the price of a good used car to get our stuff moved.

Please, do not use this company. If all that comes out of my experience is that no one else has to go through this, that will be at least one small win.

Move size: 3 Bedroom Home Service cost: $20000

Sent over a full itemized list of the house and they sent a truck 1/2 the size needed. Blamed us for confirming that their quote was correct when they converted the list to cu. feet and missed half of the items. Tried to charge us more than double the quote once they arrived on-site and will not refund the deposit. Claimed they were owed it because of 'tolls and fuel'. $5K. Be careful if you decide to move with them. They use false business practices to make profit.

Move size: 4+ Bedroom Home Service cost: $13500

HAVE A HORRIBLE EXPERIENCE? Feel taken advantage of? Lied to? Stolen from?

You’re not alone, e-mail trg.classaction@gmail.com with your story and details.

Companies like this that ignore their customers after cheating them and lying to them think they can get away with it because they have contracts. It’s not true. They only get away with it when you stay quiet and move on. A simple email with your story plus a review here could save someone else from the mistake of hiring them. And we can help you get justice for your frustrations and sufferings that TRG has caused. The sales reps lie, the management lies, and then they steal your money and then drop off the face of the earth.

Our story is simple. Moving cross country and we hire them to help make the transition easier. They require a deposit, we pay and we ask how long it will take. The sales rep, Shane, says 5 days over the phone, which they say their phone calls are recorded. We also have it in email afterwards stating because it is a 5 day move we’d like to move our pickup date up one day and Shane says not a problem.

So we lock ourselves in only to find out the day before from the actual freight company TRG contracts that it will be 10-15 days.

This obviously won’t work for us. We can’t possibly live in a hotel or on a floor for an extra 5-10 days without our stuff.

So we call to figure it out and they start back pedaling and highlighting where anything they say is estimated only and the lies begin.

Shane first, with the 5 day quote, most likely just a way for him to secure his commission, then Caleb, the supervisor, who denies it out right.

“No Shane never said 5 days” “I reviewed the phone logs and 5 days was never mentioned”

Obviously we didn’t make up 5 days out of thin air and we have email communication where we mention it after the phone call, and Shane doesn’t correct us. When requesting the phone logs we are ignored.

When speaking to customer service the lady just bluntly stated “you’re not getting your money back” as she knows how it goes down with this company already. Bells are going off in my head as I realize this is a normal thing for them and then communication stops once we request our money back so we can secure other arrangements.

TRG doesn’t care about you, the customer. They are a predatory business with shady business tactics that think they can hide behind contracts that they rush their customers through while on the phone with the customer.

No where in the contract does it state 5 days, or even 10-15 days, but 5 days definitely did come out of their sales rep, Shane’s, mouth.

Going from 5 days, even if an estimate, to being told it’s going to be 10-15 days by the carrier themselves, the day before the move, is not acceptable. If it happens, the right thing to do by a company like TRG, that is a service based company, is to refund the deposit so their customers can make arrangements that will work for them rather then try to hold them hostage by refusing to release the 50% deposit in order to secure the rest of the payment.

Email TRG.classaction@gmail.com with your experience and let’s help make sure they don’t keep doing this to their customers.

Move size: 2 Bedroom Home Service cost: $6800

I engaged with this Company to move the contents of my home to Houston, TX. Shortly after giving them a deposit of $2,723 I had to reschedule the move due to the buyer of my property being delayed in the closing of their property. Within a few days thereafter I was informed that my buyer was not going forward. I promptly called Trinity to cancel the move. They informed me that all of my deposit was non refundable even though the cancellation was out of my control. After speaking with a number of individuals within their organization and getting nowhere, I filed a complaint with the BBB. The complaint was not resolved as evidently the BBB does not have the authority to force them to refund the deposit. My position as stated in my complaint is that while the Company did incur some expense in holding my reservation, they clearly did not incur expenses in the amount they withheld for the deposit. I would caution anyone that conducts business with this Company to give them a minimum deposit and read all of the reviews on this page. If I has done so I would have saved $2,723, as I would not have conducted business with them.

Move size: 2 Bedroom Home Service cost: $6811

They came back with a great estimate. On moving day it ended up being double that, and they still only took half of my stuff. I rented a truck for the remainder rather than pay another 10k. At the end of the day, the movers asked for a 1000 dollar bribe in exchange for taking $2000 off the cost.

When we got our new place and told them a move-in date, they said they'd get back to us. After bugging them for 3 weeks, they finally called. Said they would be there the next day at 8am. So we had about 12 hours notice and had to call off work.

They lost 3 boxes, broke 90% of our plates, and lost the dining room table I made by hand.

Move size: 2 Bedroom Home Service cost: $10400

Had a much lower estimate to what was actually needed. Asked when originally booking if paying by credit card was fine and was told it was. Come the day of, hit with "pay us $4500 cash or cashiers check or money order or we're cancelling your move". When trying to call our coordinator to work out the originally agreed upon credit card payment, were completely ignored. Managed to scrape together that cash in an hour by the skin of our teeth, but I can imagine a lot of people just getting scammed out of their deposits in that situation. Don't be tricked by the low estimate, they will cost you more and will try to screw you.

Move size: 2 Bedroom Home Service cost: $11000