Trinity Relocation Group

Trinity contracted my move with a moving company with zero reputation and no online presence aside from an old Facebook page with 2 negative reviews. Had they asked me beforehand if I would be comfortable with them, the answer would have been a clear NO! Yet they decided to work with them and presented it as the best offer. Long story short, that moving company went out of business just days after delivery my items (that took over a month to ship from CA to FL). And the kicker is that my road bike was not delivered. The driver said it was left in a storage unit in Las Vegas to be shipped separately. No one ever asked my permission for this. It was crossed off the inventory list. For the last month I have tried to communicate with Trinity and I am no closer to getting my bike or receiving any kind of insurance compensation. They have tried making some phone calls and gave me an insurance company's phone number. Which by the way, their insurance was expiring and Trinity still decided to use them for my move! Even though a third party moved my stuff (and lost/stole my bike), I am Trinity's customer. Is too much to expect that the burden of responsibility on finding my bike and/or filing insurance claims would be on them? But that has not been the case. I've been passed on to three different insurance companies now with no end in sight. The response I've gotten from Trinity multiple times is "we have tried calling but they won't pick up the phone." Sorry, that is not good enough. I either need my bike or the cash equivalent of my bike since it was lost/stolen under your watch. I don't care how that happens. I just needed them to make it happen. Terrible experience. Would never work with them again.

Move size: 1 Bedroom Home Service cost: $3500

Our daughter was moving from Milledgeville, Ga. to Tallahassee, Fl. We called Trinity Relocations and got an estimate. They gave a very reasonable quote. When the move got closer, a few things were added to the list (10 things, the biggest being 2 plastic 3 drawer containers) and the estimate went up by about $1000!
The day of the move the movers (Star USA Moving out of Atlanta) arrived in a Budget truck and were 2 1/2 hours late! We had assumed that such a short move would be same day delivery. The movers told us the same day is $650 more! This was NEVER explained to us. Trinity said traffic or weather could make a difference, but NOT that most moves hold your things for 7-10 business days. The day of the move was a beautiful day and ours were the only items on the truck. When we called and complained to Trinity, they said that if we did not want to pay the extra fee, the movers could just turn around and take our daughter's things with them back to Atlanta and deliver them in a few days! (Even though they were less than an hour from Tallahassee, more than 3 hours from Atlanta, at that point). There was no reason they could not deliver our things the same day! It would have cost the movers more to go back to Atlanta. But we already had a lot of money in Hotel rooms and couldn't afford more time off from work.
The movers themselves were nice and did a good job, except that they stopped for dinner before delivering our things, which is fine but they never called us to let us know. The whole thing was misleading, frustrating and unpleasant. We will never use or recommend these movers or Trinity Relocation again. Buyer beware!

Move size: Studio Service cost: $2700

Trinity Relocation Group will tell you whatever lies it takes to make a sale. After Bill Rosen blew up my phone for a week I decided to give them a chance. I was promised a weekend move (this is apparently not actually a thing they offer) I was apologized to about the "miscommunication" and I proceeded with the moving process. It turns out Trinity Relocation is only a moving broker. They partnered with the most incompetent, slimey moving company that will nickel and dime you on every little thing. I was charged $700 more for the company to pack 3 boxes.

They will not "guarantee you" anything, including when your stuff will be delivered to you. After a week and a half of waiting for my stuff, I had someone at the company track down where my stuff was. They said it was on the truck and I would get a 48hr heads up with the delivery window. What I actually received was a call at 6:30pm stating they would be there at 9am the next morning and that they wanted $827 in cash or a usps money order. They do not accept credit cards at the delivery, just the pickup. read the fine print carefully.

To make this experience even more delightful, the movers showed up and demanded and additional $150 in cash before they would move a single thing. The reason, it was 10 physical steps too far. They only will cover 75 physical steps (with their feet). This is the literal worst moving experience I have ever had. I would not wish this stress and [EDIT] on anyone.

Take your business to a more reputable company that puts customer service first.

Move size: 1 Bedroom Home Service cost: $2600

TRINITY was this worst moving contractor I've worked with and I have hired interstate movers 4 times now to relocate for work. They said they would send a crew of 4 workers to load my belongings for my move from Billings, Montana to Flagstaff, Arizona. Two movers showed up in a flea-bitten truck covered in graffiti and it had different company logos than the company Trinity hired for my move. The moving truck didn't even have a ramp for easy access into and out of the cargo bay so the movers had to use a step ladder all day to carry my items into the truck bed. It took the movers almost 9 hours to load my 3 bedroom home and everything was packed by myself 3 weeks in advance of my move. The movers Trinity hired also refused to provide me with receipts for the cash payments I had made totalling $8700.00. What professional moving company refuses to provide the customer with receipts? Even Taco Bell gives the customer a receipt when you purchase a .99 cent taco. When I called Trinity to bring up these issues the staff in the so-called "customer service" department was very rude and confrontational with me when I brought up legitimate concerns about the movers Trinity had hired which has a long list of customer complaints and poor reviews on Facebook and online. The salesman at Trinity was completely abrasive and unhelpful after I made numerous calls and sent texts to Trinity seeking help with the completely unprofessional California based fly by night moving company Trinity hired on my behalf. I had absolutely no say in who Trinity hired to handle my belongings and stored all of my stuff who knows where?! I continued to try to reach out to Trinity for help when the movers Trinity had hired claimed the could not find my payments in their bank accounts after I went to the bank and made wire transfers. The bank said the deposits were indeed made but the movers didn't have any answers when I called them to inquire about the deposits and asking for updates on the location of my belongings and when my movers would deliver my stuff. Still NO receipts..after numerous requests for paper trails showing the money I paid and the contract for my move. Trinity refused to step in and contact the movers they had hired and after a series of phone calls, emails and texts to Trinity they continued to ignore me as a paying customer. I guess Trinity had their money so what do they care if the move was completed or not? Plus I can tell there was no effort by Trinity to vet the company they hired and they could careless if they followed through with the customer about the whereabouts of my belongings and the large amounts of cash paid to the movers with no receipts and no sense of communicating with the paying customers and the huge amount of financial responsibility in the contracts signed with Trinity. FINALLY after 5 weeks my items were delivered but no thanks to Trinity..my move was completed because I took it upon myself to continue to call the movers directly and apply pressure on them to get the move finished
TRINITY RELOCATION did NOTHING to help me after they received my payment and the staff was extremely unprofessional and incompetent. I plan to file complaints with the Better Business Bureau, Federal Transpotation Department and Florida Attorney Generals office..consumer affairs division. Florida is the home state for Trinity and good thing because if it was closer I'd drive out to their offices and protest their shoddy company in person. Do yourself a huge favor and avoid Trinity Relocation Group at all costs. Its stressful enough moving long distances without this group of unpolished amateurs putting up a fight along the way. Pick a different company for your move no matter what the cost.

Move size: 3 Bedroom Home Service cost: $8700

DO NOT USE THEM! They are a broker company and totally ripped us off! The guy initially quoted us $2600 to move a 2 bedroom and not only could they not tell me when they were actually coming out as they use a 3rd party movers, but they ended up calling us 2 hrs before the movers were supposed to show up when they claimed they would notify us 48 hrs ahead of our 3 day window! In the end they ended charging us $4000!! I was so upset I cried but couldn't cancel it as they already had my things and I had to be out that weekend. I'm never going to use them again and they have turned me off movers for my next move. Do not use them if you want a smooth move. I hate them!!

Move size: 2 Bedroom Home Service cost: $4200

I have done several cross country moves and have never had such a terrible move experience. If I could have given them zero stars I would have. I was completely mislead from the very beginning. My estimate increased by over 25% and I was given a completely inaccurate estimate on what it would cost to store my goods. I was told $300 per month and when it came time to pay my bill I was billed for $700 per month. At that point I was forced to pay because it was the day the storage fee was due and they had my things. In addition, Trinity completed misrepresented who they were and their service. I was told I was booking a direct move and after the fact I found out they are a broker. They had forwarded my move to another company that was rude, terrible to work with, and would not return my calls. When I received final delivery of goods I had damages totaling over $4000. My total move was $6700. When I went to submit a claim I was told that they would only protect my goods for up to 60 cents per pound. Based on the submitted damaged goods I was then only eligible for AT MOST $168 in insurance claims for goods worth over $3500. I am surprised this company received so many positive reviews. Pls save yourself the money, stress, and time by booking a direct move on your own. In retrospect I would have never used them and moved myself.

Move size: 2 Bedroom Home Service cost: $6500

I just wanted to find an extra way to say thank you to Trinity Relocation Group got all their hard work. Our move was not easy. We were moving a very large house with number of heavy items. I wasn’t sure they’d be able to handle it all but they took care of it like pros. I am so happy with everything that went on and the way they treated me as a customer. If you want affordable prices but full service movers who will work hard to make sure you’re moved on time and that your things are in good condition this is the company.

Move size: 3 Bedroom Home Service cost: $5100