Trinity Relocation Group

Last week my family moved apartments. Although we have moved and stored with Trinity Relocation Group before and had positive experiences, we were blown away by our experience last week. Movers were hard-working, industrious and helpful. They packed up our entire kitchen, including some very fragile items, and still everything arrived at our new place without a scratch. I was talking to my wife how impressive this was. I look forward to using this company again when we are ready for our next move.

Move size: 2 Bedroom Home Service cost: $4463

Then pick Trinity. California to Arizona. My cost went from 10500 to 14350. Took a week and a half to get delivered. Poor communications when things went wrong. Not looking forward to the Damaged Claims Process! They use bottom feeder moving companies! Ours had to use 2 Budget Rental trucks and one broke down and they still had the nerve to demand final payment in full. Cross Country Relocation LLC out of San Fernando. Mayflower had quoted a solid 15 grand and would have delivered two days after pickup. Packing included for entire house. We packed half of the things for these guys. Crews were great-understaffed, worked hard, but no equipment support from management. Felt sorry for them. Tipped well and fed them lunch. Management did not even provide adequate appliance dollies for the heavy appliances. USE AT YOUR OWN RISK. TRINITY IS A RELOCATION PIMP< AND ONCE THEY GET THEIR MONEY< THEY BECOME ALMOST NON EXSISTENT

Move size: 3 Bedroom Home Service cost: $14350

I am writing to report several problems and concerns that need to be addressed with our recent move from SD to CA.

First there were several issues with the timing of delivery and the delivery movers were unaware of their obligation to show up at a second delivery address. They first told us they were coming at noon on Friday 12th March, then called and told us they had a mechanical failure and would show up at 7pm. When they arrived around 7 pm they demanded that we sign paperwork documenting that the furniture was in acceptable condition prior to beginning to unload. Since we needed our furniture, we could not refuse. When they found out they would be going to a second address they complained they were “too tired” and tried to reschedule the delivery. They repeatedly denied knowing about a second address, refused to unload and left. We were unable to reach any customer support at Trinity. On Saturday the 13th of March, after we paid them additional money and the furniture was finally unloaded, we declined to sign the paperwork. Eventually, we incurred additional charges of $550.00 that totaled to $3,025.00 for two extra flights of stairs and for both delivery locations on March 13th. (Total Bill was $9,025.00 in CASH as a suggestion to save money (NEVER AGAIN) for 1425 SQ CU FT)

The driver, Zam, repeatedly told us that he does not load or unload. He apparently believed that his job was solely to drive the truck. Unloading was apparently our problem. They arrived with no equipment to lift furniture, but stolen IKEA cart and asked us for a knife to cut the tape to unpack. When they began unloading, they complained multiple times that our furniture was “too heavy” and asked our family members to help. One of us has an injured back and when he could not help, the movers mocked him and inferred that he was lazy. Another customer is over 70 yrs old and was told to help with lifting. The lack of professionalism and skill was very apparent. Bluntly, these movers did not know what they were doing. They confirmed that by saying that they are just delivery drivers not movers. They scratched and caused “dings” on walls, doorways and staircases with furniture. They did not reassemble many items, lost the hardware, and left blankets on the furniture. In addition, Zam, the foreman of the delivery movers did not wear a mask which we find unacceptable during this Covid pandemic.

Zam refused to provide any sort of work identification number or DOT number upon my request. He said that they are self-employed, had to rent “Penski” truck and received the load from a warehouse in Idaho. Zam said he did not know who M&S RELO LLC or Trinity Relocation Services and confirmed that he got the job from the guy who knows “John”.

Last of all, there were multiple damages to our furniture.

Overall, we are outraged at our experience with your company. We had picked Trinity because you claim to be a professional company but we had no support when we needed it. We were extorted by the driver of the delivery vehicle who refused to unload unless we paid for anything and everything he wanted. Then, to our horror we found that you could not protect us from this hoodlum. We feel that Trinity sold us out to unskilled, unprofessional and rude delivery movers who not only ruined our things but demanded additional ransom, put our physical safety and health at risk and cost us additional time.

Specifically, the driver emphasized that we were at his mercy and would have to pay whatever he demanded or he could hold our furniture indefinitely. He repeatedly stated that the entities we hired to move our furniture were unknown to him, had no control over him, and were irrelevant to him and us in resolving our impasse with him. We believed that when we hired Trinity that we were dealing with regulated professionals. Then we find that we are dealing with an extortionist who has no need to abide by the agreements we arrived at and paid for with Trinity. If in fact this is correct Trinity has damaged us. We were led to believe that you were a professional company and would use reputable companies/individuals to complete our move. I can assure you that this did not happen.

Steve, the owner of S&M Relo LLC, told me on the phone that I have been offered replacement insurance and declined, now all what we can get is 0.60 cents/lb per damaged item and that people like us are never satisfied. In few weeks both companies wrote standardized email, stating one sentence of apology and link to their “NUTRAL” subscription third party claim partner. At the end please remember, you have no back up but small claims court and reviews. We would never recommend these two companies to anyone!!! The lesson is to goes directly with Big Van Lines that own their vehicles and pay their hired W2 drivers, also pay with Credit Cards, never cash!!!

D. A. J. PhD

G. Y. Z. BS(CNMT)

Move size: 4 Bedroom Home Service cost: $9025

Not recommended at all. Never told they were a broker who put you in touch with local movers. Never knew name of local movers until they arrived: Cross Country Relocation Services. Probably spoke with 8 different Trinity people, rarely the same person. Filled out the on-line inventory list, then was called by a Trinity person to go over the list. They had me as moving several Hoosier Cabinets when I had none. Had me moving something like 7 children's scooters when I had none. And more discrepancies from what I entered and what they showed. That was my first idea that things may not go too well.

Movers brought too small a truck for our house. Tried to get us to move the rest ourselves. I absolutely disagreed with that notion, held my ground, and they had to find local storage that night, come back the next day to finish. Had to leave one bookcase behind which would not fit.

Delivered to new house on a timely basis, but many items were damaged, scratched, broken. When asked by mover in charge, he did not know how to file damage claim, referred us back to Trinity.

Zero post move inquiries from either company. No satisfaction survey, no follow up.

Will never recommend Trinity, would never recommend Cross Country. This coming from an Army Brat and 21 year Army Officer who was moved many times without anything remotely comparing to Trinity/Cross Country.

Move size: 3 Bedroom Home Service cost: $8571

The broker, Trinity Relocation sales representative, Dylan Boyle inadvertently or purposefully failed to mention that our move was going to be a "split load" until after I paid the deposit of $4509.68. When I confronted him on this, he spoke over me and said that he explained this to me and that I must have missed that? After Trinity received my deposit and the conversation I had with Sales/Dylan Boyle concerning split load, I knew that I had made a grave mistake choosing Trinity Relocation. I just had no idea at that time, that the moving experience would turn into an utter emotional and financial nightmare. Trinity Relocation grossly underestimated necessary cubic feet necessary to move all of our belongings. A thorough list of items and boxes to be moved was provided by me to the Broker. Trinity Relocation's Care Specialist, Bruce Richard, spoke over me and rushed through final count on boxes. He assured me that there would be ample space due to his "vast experience". Not only did the care specialist disregard any of my concerns but so did the sales, operations(BrianFox) and customer service representatives. Because of Trinity's dishonesty, misleading quote and lack of competence, they were only capable of moving approximately 60% of my belongings. I am convinced that this was by design in an effort to scam me out of additional money. To remedy the situation, Trinity Customer Service/Lisa along with their preferred moving carrier, Moving Depot, offered to provide a 2nd truck the following day for an additional $13,000. After feeling violated, I opted to find another solution. I did not have the resources to pay an additional $13,000 and at that point, I wanted to severe ties with Trinity and their preferred mover. Out of pocket expenses for a 2nd mover totaled $9,642. Trinity's carrier, Moving Depot, indicated that the goods would not be delivered to Colorado until 3 business days after the earliest possible delivery date noted on the contract which was 7.16.21. The sales person for Trinity, Dylan Boyle, confirmed this as well. I was still in IN dealing with 2nd movers when notified on Thursday night 7.15.21 that the truck would arrive on the 16th. As a result, I was unable to be present for the delivery. This was a breach of contract. Several boxes and items severely damaged, missing approximately 20 boxes and missing several individual items (most disconcerting approx. 535 lbs. of work out equipment). In addition, Trinity's preferred mover, Moving Depot movers, were uncooperative regarding protection of floors, doorways and walls. They refused to reassemble 4 beds, sectional and tables. Moving Depot lead mover said, "we do not do that". Trinity Relocation said all pieces to delivery site would be reassembled. Boxes and items were clearly marked and literally thrown into rooms. Trinity Relocations dishonesty and their preferred mover, Moving Depot, has resulted in a financial loss of approximately $15,000 and possibly more. This company is a scam and worst case of customer satisfaction. They will not work with you after they receive your deposit. But, only during the process, Sales and Care Specialist will assure you that all of your belongings are accounted. Operations Director, Brian Fox, will use the excuse that all quotes are just an estimate. He offered to give me $300 for my "inconvenience". I am still discovering items that are missing or damaged beyond repair! Do not be smitten by their low quotes. It is a scam and I have reported them to the BBB and if I have to, will take them to civil court.

Move size: 4 Bedroom Home Service cost: $13854

To be clear, this is a broker who’s only responsibility is to give the customer a quote for the move and to schedule an actual moving company for you. Trinity Relocation really does nothing but add thousands of dollars to your move. You, as the customer, can do everything this company does.

Trinity Relocation hired us a moving company with abysmal online reviews, who broke and stole (lost) a surprising amount of our things. Trinity costumer service claims to “be an advocate if unfortunate circumstances arrive,” but has done nothing to help or remedy our unfortunate situation.

When I asked one of their customer service agents if they would suggest that own mother use this company, this person chuckled and said no. She would not elaborate as to why she felt this way.

DO NOT USE THIS COMPANY. Call and book your own movers.

Move size: 2 Bedroom Home Service cost: $6000

We hired this company for a long distance move and put down a $1800 deposit. Three weeks before our move my dad was diagnosed with stage 4 cancer. I contacted the company and told them I had to cancel my move so I could take care of my father and asked for the majority of my deposit back. They only refunded 50%, which I understand is the normal policy. However, my cancellation reason is not normal. It is not conceivable that they have incurred $900 worth of costs already for my move. Instead, they are profiting off of my unfortunate situation. I was willing to provide medical documentation to prove the situation, but they simply didn’t care why I was cancelling. They did offer to round my refund up to $1000 if I would agree to not leave a bad review for them which I did not agree too. This company is pathetic

Move size: 3 Bedroom Home Service cost: $5000

It’s been a week since Trinity picked up everything we own on the world to move out of Chicago to Connecticut. We were told delivery in 2 to 7 days from pickup. So our stuff should be here right? Nope! Called the company. Apparently I didn’t read the fine print in the contract. I actually believed them when they quoted me that move window. Apparently there are no guarantees and the only days in the week that matter are weekdays. According to them today is only day 3 of a window that can now extend up to 10 days. I’m crying right now in frustration. How does this company have the positive reviews that it does? I got their name from Money.com and thought that would mean a trustworthy company. I may not actually receive my goods for another 2 weeks and they can tell me nothing. And by the way their original quote more than doubled when I had a final inventory of boxes, so don’t trust their estimates.

Move size: 2 Bedroom Home Service cost: $12000