Road Runner Moving and Storage

Used this company for our move from south Florida to North texas. Our items were delivered moldy/water damage. Half of our furniture and equipment had to be thrown away. Mover went into attic and fell through ceiling. Manager advised we would have to repair and they would reimburse. Never saw a penny...calls were declined after years of attempts. I finally gave up.

**please do not use if you're moving out of state **

They made an exciting move a living nightmare

Move size: 2 Bedroom Home Service cost: $6900

Just moved from FL to SC and used Road Runner because they had the best price.. But they provided by far the worst customer experience ever. Consider this:
- The grossly underestimated our truck size and told us on moving day that we need to pay thousands more for a second truck - I now believe from my experience and reading other reviews that is part of their business plan - underestimate, provide the best price and then upcharge the customer on moving day when they have all the leverage. One of the workers even said this truck if for a three bedroom home - we had a six bedroom house.
- No promises were kept like emptying the drawers, wrapping the mattresses, putting protective cardboard on the edges of the furniture, and much more
- We had over $3k of damaged furniture - not just dings and scratches but broken wood (thick wood), severely dented metal items, bent steel on our bikes, and more. The force required for some of this damage is remarkable - it was like they literally tried to brake stuff. I have all the pictures to prove this.
- We had over $1k of missing items including a brand new flat screen TV, all of the slats for our beds, and several boxes of kitchen goods.
- On delivery day the crew chief demanded we pay the balance which was over $3k in cash even though our agreement clearly says we can provide a money order - He threatened over the course of several hours to leave with our stuff if we didn't pay cash - it was too the point of feeling intimated and bullied. What company demands $3k in cash and why??
- Also on deliver day, they refused to take the boxes to their designated rooms although that was another promised service. They just shoved everything into our downstairs rooms - it took hours to get everything into their rooms.
-All calls to the company were met with sarcasm, rudeness and zero care. They said disgraceful things to my wife to the point of tears.
-And of course their process for requesting reimbursement is ridiculous - but we've jumped through every hoop and are getting zero response.

Move size: 4+ Bedroom Home Service cost: $7000

If I could give s score lower than 1 I would. No matter how many positive reviews they have do not trust them. I was told 1 price for everything and made sure I provided a detailed list but then they wanted $1200 more and made me dump things. They pack the boxes in such a way just to take up space. They took things I asked them not to and refused to take them off the truck. They dumped everything in the living room when they got to my new place and refused to put it where it belongs. Most of my stuff was either damaged or missing. Save yourself the grief and aggravation and go with someone else.

Move size: 3 Bedroom Home Service cost: $3200

This moving company did a great job. I relocated from Florida to New York last month and they got all of my belongings there within 3 days without a hiccup. Relocation specialist Chris and the dispatch team where very helpfull evey step of the way. The movers showed up in the morning and had the whole house packed and ready to go within a few hours. When I recieved my belongings in New York 3 days later everything was in excellent shape. I strongly recomend Road Runner moving and storage for anyone moving long distance.

Move size: 2 Bedroom Home Service cost: $2784

DO NOT USE THIS COMPANY!
This is by far the worst experience I have ever had. Their whole set up is a scam from the salesman to packers and delivery drivers. They lost a whole sectional and they items I received were severely damaged.
I have filed a claim but based on my experience so far that will be a long drawn out process with little to no resolution on my favor.
My goal is to reach as many as I can to help ensure no one else has to go through this process.

Move size: 1 Bedroom Home Service cost: $2700

Wow.. where to begin. Moved from ft Lauderdale to chicago.. Had my stuff delivered a month after the specific date. Mike the manager does not care about the invonience he put me thru. I had to put my pregnant wife into a hotel because I was waiting for my bed. Also my brand new bedroom set broken.
Just lucky I had our stuff in time for Christmas. They kept on dragging us feeding us so much b.s. I have never dealt with such an unprofessional company in my life..STAY AWAY FROM THESE THIEVES, RENT A UHAUL AND HIRE MOVING HELP DONT GIVE YOUR MONEY TO THESE PEOPLE!!

Move size: 2 Bedroom Home Service cost: $2600

I must say I am very happy with the moving service road runner moving and storage provided me. The were able to move my items from Miami Fl to New York fast and professional. Alex was a huge help through out the entire moving process. He was able to provide with a accurate estimate and get move moved with in five days. Road runner moving and storage price was a little hire but this was because of the extra space they reserved for my items. The price stayed the same and nothing got damaged. I am very happy with the service they provided me. Andy my formen did an amazing job packing all of my items I was externally imprsssed.

I have moved befor and I had the entire opposite experince. I was not expecting good service so they really took me by surprise. I defiantly will be calling this moving company again if I have have a reason to move. If you are looking for a good company to work with call road runner they will do a fantastic job with fast service. They were up front about everything. Give Alex a call he will go the extra mile to make sure you are happy and he meets all of your moving needs!

Move size: 3 Bedroom Home Service cost: $3700

Salesperson quoted me $3,100 to move 10x12x12 storage locker. I gave full details. Agreed on 7/11 pick up with 7/15 delivery. On 7/11, the movers were a no-show.

Talked with salesperson and manager; they blamed paperwork mishap. They couldn't guarantee a delivery date unless I paid for "private and priority" delivery. They charged $800.00 for the specialized delivery. The pick up was to be 7/15 and delivery 7/16.

On 7/15, halfway through loading my furnishings, the "foreman" said that my price would be $9,278, saying that the inventory was more than I was quoted. I asked them to stop. The price was $6,200 more than quoted! I asked them to unload but they said I would need to pay for the labor to unload. I reviewed the inventory sheet with Mike, manager, and it matched exactly - there was no difference.

I spoke with Charles, the manager that quoted me the $3,800, about the price increase, he said he couldn't understand the increase, as there was no difference in the inventory.

I spoke with Mike, another manager, extensively, to resolve the matter. Essentially, he defended their overcharge. He couldn't give a reason for the increase. I emailed Mike a compromise, where I would pay $5,000. He did not respond to my email.

As they had my furnishings for ransom, I had little choice but to pay the $9,200.00.

To add insult to injury, although I paid an additional $800.00 for "priority and private" delivery, the movers didn't arrive on the agreed delivery date, 7/16. The driver said they had a stop in Georgia, although it was guaranteed to be a straight drive to my location. Additionally, they had other items other than mine in the truck. They spent about 20-30 minutes unloading the other items before being able to reach mine (I have pictures of the other items).

Lastly, several items were damaged, including an elliptical machine, two storage units and other items were lost, including the legs to a sofa and shelves for two armoires (I have pictures). I spoke with Mike, manager, about it; he emailed me a claims form in response.

Move size: 2 Bedroom Home Service cost: $9278

Thieves, con artists and scammers. The 5 star reviews are fake. This company will take your money and then change your contract price charging you MORE. They move HALF of your house despite what is in your binding contract agreement and then charge you another additional cost to move the other half of your home. They take alittle bit of furniture from each room and then claim you only paid for "X" amount of cubic feet. Check the real reviews from BBB and other sites. This is not a BBB accredited company. They are scam artists. They're disrespectful and no professionalism. Their movers come 4 hours late and steal from you with no consequences from the company. After having to call the police and return twice to retrieve my belongings, they extorted more money from me if I wanted to get my belongings back. Then we had to follow some Russian guy to another warehouse where they attempted to extort more money for access to our stuff. FINALLY we get to what seems like an abandoned storage facility and they give us our stuff all broken boxes and dirty dead cockroaches Avoid at all costs!

Move size: 3 Bedroom Home Service cost: $2463

Stay away!!

The worst customer service experience of my life. Gave access to a 3D tour of our house. Showed every room and closet. Quoted 7300. Last minute I decided to leave behind the heavy washer and dryer and a bedroom set. on day of move they raised the price to $11,500. Said I had more than estimated even though I was moving Significantly less stuff. Long battle to get them to come down to 9000 and they acted like they were doing us a favor. Still didn’t have room for all of our stuff had to cancel our flights and rent a u-haul.

It doesn’t end there.. they moved my stuff to storage and then on to a big truck in the rain and my leather recliner showed up soaking wet. Took over 3 weeks to deliver so it was rank with mold growing on it. I have pictures to support and all of the movers agreed it was their fault and the company would pay.

Lastly and most frustrating of all they send you to a shady claim service website that just takes you in circles and has 19 out of 19 negative reviews. It is designed to make you give up on your claim and has so many legal disclosures saying they cannot be held responsible or sued for outcomes. I assume there has never been an outcome because I cannot get that far. Going in circles on a fake claims website is not my idea of a good time.

The truck driver Avi stopped Responding to my texts and the dispatcher Oren just kept making excuses and said they would review it then it’s a Jewish holiday so it would be 3 days and then the truck driver caught COVID 19 and it would be next week. I’m out what a joke.

Stay away!! See the other reviews and skip all the fake positive ones. Use your judgment.

Move size: 4 Bedroom Home Service cost: $9000

My friend had use Road Runner Moving and Storage a month or two ago and was on my back to use them just the same. I finally gave in after secretly going online and checking them out on here and saw that they had nothing but good things said about them, Turns out my friend was right. They were perfect for my move.
I spoke with Rich who set up my move on November 20. It was the easiest move I've ever made thanks to these guys! The movers were on time, arriving with energetic attitudes and had a level of professionalism I haven't seen in a while. Andre introduced himself and his crew, did a walk through the house, signed some paperwork with me, then immediately got to work. They had a system down where they load certain things into the truck first. For example they had a couple boxes out but they set them to the side and loaded a dresser in first then the boxes and some lighter miscellaneous things on top. Real efficient way, I always thought you just put things in the truck and then try to make it all fit.
When we arrived at the new house, they once again got right to work. They unwrapped each piece of furniture that they themselves had wrapped and reassembled the beds. They even attached my washer and dryer without me even having to ask.
When it came time to work out the bill, there were no surprises charges. No ahm where did this come from kind of thing just straightforward hourly and distance billing. If you are reading this it probably means you are doing the same as I did and researching them so now you know. They are one of the best movers in the game today.

Move size: 3 Bedroom Home Service cost: $2800

I've never hired movers before and was a little skeptical at first, but since Road Runner Moving and Storage had so many good reviews I had to take a chance with them. Andre and Kyle promptly arrived at 8 am and man did they show off their professional skills. Andre, the lead, came to work, he scoped our place and got straight to work and knew exactly what strategy he was going to use to be most productive.
He was very polite, explained things clearly, and treated our stuff very nicely. They used a lot of plastic wrap and blankets to avoid scratches and carried things with ease. I'm honestly in awe of their hard work and the dedication they showed throughout my move. They skipped through lunch break and only drank the Gatorade I gave them.
I will definitely use these guys again especially if Andre and Kyle are available! Thanks Road Runner Moving and Storage.

Move size: 1 Bedroom Home Service cost: $1100

Whenever deciding to hire a moving company always remember to consider all of your options. We called several places prior to contacting Road runner moving and storage and we were glad that we did. They provided high quality service while handling our stuff with the best of care. We were completely relieved to find our furniture unharmed and free from damage. We will definitely consider recommending them to all of our friends and family timely. If you ever need to hire a group of guys that know what they're doing to help, you don't even hesitate to call this company.

Move size: Studio Service cost: $3500

Road Runner Moving and Storage was organized, courteous and affordable. I had just gotten a job transfer out of state and with no time to get ready they carefully packed all my things so my move was really stress free. The staff was helpful, prompt and respectful through the whole process. All the items were carefully boxed and labeled and then delivered to new home and placed neatly in each room. I would highly recommend Road Runner Moving and Storage to anyone looking for a great service company at a reasonable price.

Move size: 3 Bedroom Home Service cost: $3000

**THIS COMPANY IS A SCAM**DO NOT TRUST**
**POSITIVE reviews are FAKE and created by the company**
**Mike, John, Janey, Jennifer - all cons from this company**
Check out their reviews on YELP. Multiple people had same BAD EXPERIENCE! Be sure to scroll all the way to the bottom of this yelp page to see the 51 other reviews that are not recommended by YELP. These are true reviews as well but YELP picks and chooses reviews to recommend. Here is my experience from April 2018.
They are out of the Orlando area but also work out of locations in S. Florida. I have moved with over a dozen moving companies and this is by far the WORST. Not an actual moving company - they lie to get you to sign a contract and then hire inexperienced kids to come to your home to "pack" your things. Then they hire a trucking company to haul your things to your new location days after they say they will arrive. This company pushed back the arrival date 5 times so that they could stop and pick up more jobs on the way. They ONLY care about MONEY. Once your things finally arrive they hire more inexperienced people in the local area to unpack your boxes. They guy who showed up at my new home was in literal pajamas. They had boxes labelled "fragile - this side up" upside down. They shattered all mirrors, cracked dressers, broke plates and decorative pieces. Even the driver who dropped my belongings off said he has never seen such an unprofessional "packing". They used 5ft tall wardrobe boxes and filled them to the brim with anything and everything. I will follow up with pictures but just wanted to get this review out before they swindled another unsuspecting customer. They automatically give you a quote and then once they literally have strangers throw your belongings (no wrapping paper, bubble wrap, NOTHING) in a box they will tell you they have to charge you more based off the square footage your things take up in the truck. I spoke to multiple associates who were rude (Janey and Jennifer) and two supervisors (John and Mike) who gave nothing but empty promises and excuses. Mike even offered to refund 114.00 dollars if I would sign a form (will upload) relieving them from all responsibility of the move to include, bad service, broken items, etc.. He explained if I took the refund I couldn't contact the Board of Directors or go on any review site and leave a bad review. Too little, too late.

Move size: 1 Bedroom Home Service cost: $2500

I have not been lucky with moving companies in times past. I particularly had the worst experience with the last company I used. They really made me feel bad about moving companies. A colleague of mine advised me to try Roadrunner moving and storage. I never believed the type of service I got from Roadrunner. Excellent, incomparable service!!
The moving day was particularly interesting because the guys that came to do the job did very well. They were very efficient and I can't imagine what would have happened if I didn't engage them. In all honesty, these Roadrunner guys are the best moving company I have ever come across.

Move size: 4+ Bedroom Home Service cost: $1800

To say the fact, Roadrunner Moving and Storage is the best company when it comes to moving. They moved me from Columbus to Macon and everything happened like magic. There was no problem with the move and everything went as was planned. I was very surprised that they could give me such a service at that affordable price. In fact, they are very exceptional. The whole process would have been a nightmare for me if not of the professional manner with which Roadrunner guys handled my job. I'm really impressed with them and will do business with them again and again. Road runner moving made my DAY!!

Move size: Commercial Move Service cost: $2100

I will never forget my moving experience with Roadrunner Moving and Storage. I had a wonderful time with them when I changed my apartment. I never knew moving could be this easy because I have always seen it as an arduous task (and that is exactly what it is). With the help of Roadrunner, the whole thing was made simple. I got a reasonable quote from them and gave them the contract. They amazed me with their conduct. The guys that came to move stuffs were very skillful. They handled things carefully and this ensured that nothing was damaged. Everything went well. Thanks once again Road runner moving & Storage!!

Move size: 3 Bedroom Home Service cost: $1700

Living across 4 different countries and 6 different states in the US, I’ve moved dozen times using services from various moving companies. The roadrunnermovingandstorage.com by far has made it the worst experience ever. They are extremely disorganized, don’t keep promises and change the pick up or delivery dates without communicating them with you. My work was supposed to be done in 6 day window, but it’s been taking 17 days so far! No delivery yet… Bottom line: save your money and use another company instead of dealing with such a chaos and their extremely irresponsible staff.

Move size: 1 Bedroom Home Service cost: $3000

Roadrunner helped me to move my things and I'm glad that it turned out to be a noteworthy experience for me. Right from the time I called them to the point of delivery, everything was very qualitative. Their professional manner of handling things was extraordinary and this contributed to the favourable outcome of my move. The display of competence by the moving crew is worthy of note. They ensured that all the goods were properly handled so that a zero damage rate was achieved. If I will move things again, I will definitely make use of the services of Roadrunner Moving and Storage. A GREAT MOVER DONE BY ROAD RUNNER MOVING!! THANKS!!

Move size: 4+ Bedroom Home Service cost: $1900