EZ Moving Van Lines Inc.

The only great thing about this company was the movers who came to the house. The guys were absolutely great and worked very hard.

Other than that, I would never recommend this company to anyone. All they care about is to get your money and schedule you, and then they start calling you to ask you to change your moving date, moving times, etc. They gave us all kinds of lies -- from weather, to medical emergency with the drivers, to equipment braking down! The sales guy will bombard you with millions of texts and calls to get your business, and then it all goes down the hill when they schedule more than what they can handle. We wanted to move on a Friday, they were busy. We were pushed to Saturday, and when we finally agreed, the sales guy started calling us and asking us if we could do it on Sunday!! When we declined, the move that was supposed to start at 7AM on Saturday, started at 2:30 pm after numerous calls to the dispatcher asking where the movers were! When the movers arrived to the house, they were unaware where they had to move us!! They thought were moving locally!! This company is just one big JOKE and they are all about GREED! Please stay away from them.

Move size: 3 Bedroom Home Service cost: $1167

I just used this company for my small apartment move from Minnesota to Pennsylvania. Here's why you avoid these guys and please please hire someone else.1) These are brokers. This means they will hire a moving company of their choosing (aka could be anyone, even if they're terrible) to move all of your stuff. 2) You are not informed of the moving company they hire before your stuff is taken. 3) Basically, almost everything I was told by EZ moving van lines when I booked them was a lie. My stuff arrived almost a month after it was picked up (I was told it would be at most 10 days), and I was also forced to pay almost $500 extra to the actual moving company even though I had less stuff than was in my inventory. Worst of all, all of my stuff was clearly treated terribly during this move. My bookshelf was completely broken in half, a part of my couch was broken, and my nice TV that the movers actually packed themselves now has a lovely crack in it. I'm beyond upset and I've called EZ people twice in the past few days, with little response except sending me to a 3rd party claims site that will clearly take months for anything to resolve. If I had known that they were just going to hire some random crappy moving company that has their own terrible reviews without telling me, I definitely would not have gone with them. I have to assume that the "5-star" reviews you can find for EZ moving are mostly fakes. Please use your money elsewhere! FYI, I have NEVER been emotional enough to write a review of anything before. That's how frustrating this has been.

Move size: 1 Bedroom Home Service cost: $2100

I had quite an exceptional experience. From the start, things went smoothly. When I initially booked, my price was a little bit higher than what I was getting from other companies. I was more comfortable going with EZ moving to see things went smoothly. When I initially booked, my price was fair. I had talk to multiple other companies, but I was more comfortable going with EZ Moving Van Lines. I am happy with this decision. I had a pick up window with a preference of Saturday instead of Sunday. I wanted them here in the morning but afternoon at the latest. They showed up in the early afternoon, which I consider fair. The drivers that arrived were very professional and respectful. I have heard many horror stories about drivers being extremely rude. I am grateful I didn't have an experience like this. I need my things in storage for 2 weeks so I could get settled in in Texas and they were able to accommodate this. I called in to update my delivery address, and my things were delivered in six days. Overall, I had a great experience. I would recommend EZ Moving Van lines!

Move size: 2 Bedroom Home Service cost: $2500

They knew most of the items were damaged and refused open the truck to let me identify my items before I pay cash in full!? The problem is not only money, now most of the furniture articles, artworks and sentimental items are destroyed. They have grossly lied about the weight, additional charges when they unwrapped my items and re-wrapped, intentional parked down a
block and calculated steps in order to charge increase significantly. The worst of all which they knew most of the items were damaged, so they have my items in hostage demands pay cash in full before open the truck !! As the truck opened I was shocked to see the “things” all cramped and stacked on each other like a garbage truck. And the contract listed that service included blanket wrapping of all furniture. But all of the metal furniture articles were not wrapped and they ALL got some degree of damage, dent and bents with scratches. Not to mention a framed art work, all glass shuttered and frames are broken with damaged image!! The sculptured mirror was also broken! All boxes were crushed out of shape (even though marked “Fragile”)! Also, there is missing item which they still haven't responded to my request of the re-delivery date. And no one responded as yet how we start the claim even though I email and tried by phone.
The guy who sign a contract his name Zack Demo, he did not
offer any assistance, he even laugh when I called after the incident!! When they have my things in hostage the driving let me talk to a guy his name Jerry from Georgia who also refused before I paid cash in full. So watch out and I'm sure who left a good reviews was one of them. They don't even own a truck,
neither COT # and will lied about everything to get your money!!

Move size: Partial Move Service cost: $2000

I hired EZ Moving Van Lines, Inc for my move from Los Angeles, California to Miami, FL. I had a reasonable quote from Flat Rate Shipping that EZ Moving agreed to match if I contracted with them at that moment. The sales guy reassured me over and over that EZ Moving is a reliable company so I agreed to move forward with EZ Moving.

Other than the carrier arriving a few hours late, there were no major issues with the pick-up. The issues began when I called 1.5 months prior to my delivery date to notify EZ Moving of my first available move in date as well as my address. I decided to make another call 3 weeks prior to my move in date just to confirm my date and address. I’m glad I did because whoever I spoke with 1.5 months prior to my delivery date forgot to document my delivery date and my items were still in storage in California. As a result, my items were in storage longer than necessary and storage fees were incurred, which EZ Moving agreed to reimburse me for. Due to the issues I encountered, I decided to call EZ Moving twice a week to confirm we are on schedule and that my delivery date is June 15 and no earlier since I do not receive my apartment keys until then. I spoke with Casey each time who reassured me she has spoken to the carrier (Leadership Logistics) and relayed my message. Also, that the carrier will be contacting me (never happened).
The REAL issues began 3 days prior to my expected move in date, which was on a Thursday. I received a call from the driver on Monday that my items will be delivered that evening between 6-8pm. Mind you, this is Leadership Logistics, owned and operated by Fernando. I informed the driver that I cannot accept delivery because I do not have access to my apartment NOR am I in town as my first available date wasn’t until Thursday. This turned into a battle between EZ Moving, Leadership Logistics (carrier), and me. So much so that I demanded a three way call to get things figured out. Fernando was persistent in telling me that his team spoke to be the prior week and confirmed my delivery for Monday and that just because I needed it Thursday, they can’t promise that day. Which is fine, but I told Casey over and over that I do not get access to my apartment until Thursday so any time before then, would not be possible. I told Fernando that his team did not call and talk to me to confirm delivery and he continued to argue with me. I offered to pull my phone records. He told me that if I cannot accept delivery, I will incur a $600 redelivery fee. This is when things got heated because it was affecting my work AND I had spent so much time talking to Casey prior to delivery that I expected things to be much smoother.

A couple hours later I received a call from Nobel Van Lines who said they have my stuff and asked when I would like delivery. Mind you this is the THIRD company that I am dealing with when I only contracted with one. However, Nobel Van Lines was EXCEPTIONAL to work with and delivered my items on time and with no issues. They showed up with 3 employees who had all of my stuff moved in within 2 hours. They even put my bed together which wasn’t included in the move. I wish I would have gotten their names because they were courteous, hard-working, and very professional.

The result: EZ and Leadership Moving are unprofessional and create a lot of headache. Noble moving is exceptional and I wish I had contracted directly with them.
- Two of my items were broken
- My items that were supposed to be hung up in garment boxes were in fact not hung up but rather shoved into a box (Leadership Logistics was responsible for this)
- EZ Moving tried to blackmail me to not be able to provide an honest review of my negative experience. They did this by requiring me to sign a non-disclosure agreement in order to get reimbursement for the storage fees incurred on behalf of their error. I responded to the document saying it was unethical and that I will not sign it. After I responded, I did not hear back nor did they charge me for the storage fees at delivery. I think they realize what they’re doing is extremely wrong. I've attached a pdf of the statement which shows that the company did not even mention what the $150 was REALLY for.

Move size: 1 Bedroom Home Service cost: $1800

I was quoted $5,400 a move of a 100 miles. EZ Moving contracted out to NationStar Movers and the did not wrap and of our furniture. My stuff was held hostage till I paid $12,000 for the move. There was so much damage to our goods it was unbelievable. Glassware was not wrapped and wood furniture was not wrapped. EZ Moving completely washes their hands to entire move once you sign the initial contract. They do not help with claims or assist in any fashion when you try to recoup claim money. Terrible customer service, they should not be allowed to be in business. They are as phony as this website that has everyone giving positive responses. CHECK OTHER websites for the truth. What a terrible nightmare, have to take both too small claims court, and reported both to BBB. I know I will never see a dime but have to try. Wish us luck!!

Move size: 3 Bedroom Home Service cost: $12000

This is my experience with EZ MOVING VAN LINES.

[NAME EDIT] lied and misrepresented my contract/estimate and charges. My first binding estimate was $1471 from [NAME EDIT], and to be charged an additional 42 cents for every pound over 2170. During the original quote, I told them that I had a 2 bedroom apartment worth of stuff minus a couch and entertainment center I wasn't taking. From there the only specific question they asked me was how many boxes I would have at which I guessed 62. I came in at 73 boxes and all together had a total of 99 items. They never asked me about bikes, furniture, grill, beds (although I did say that I have a 2 BEDROOM apartment), etc. LESS THAN 24 HOURS before the pickup they called me for a detailed inventory and changed my quote to $3700. In the original binding estiamte, it states that they will be calling me 2-5 days before my pickup date. How is it acceptable that a moving company calls you less than 24 hours from the date of your move and then quotes you more than two and a half times the orginal amount?

I spoke with the head of Quality Assurance there, [NAME EDIT], and he said that there was an algorithm they had to follow per the DOT and assured me that I would only be charged the 42 cents per pound over on top of my original binding estimate of $1471. One example he gave, he said when we enter a queen size bed, the system estimates 700 lbs. I told him my bed doesn't weigh close to 700 lbs. He replied that I am only being charged 42 cents per lb that I use. That was just one example he gave among many in relation to my inventory. So I e-signed the new document for two reasons: I was told that I am being held to my original binding estimate(the only contract I have access to) and this phone call happened less than 24 hours before my move date so I had no other choice.

This is what I was expecting to pay according to my first original binding estimate:
Oringal weight quote was for 2170 lbs
Total weight according to truck weigh-in was 3320 lbs
3320 - 2170 = 1150
1150 * .42 = 483
483 * 1.09 (9% fuel surcharge) = 526
$1471 + $526 = $1997

Now, they are telling me that they are only going to credit me back 21 cents per pound on the weight that they overestimated that I did not need. After I e-signed, my quote and paperwork link was no longer available. I e-mailed and called [NAME EDIT] several times and never heard back. During my last attempt, I spoke with [NAME EDIT] in customer service and asked to be transferred to [NAME EDIT]. After about 10 minutes of holding, [NAME EDIT] came back on the line and said he won't talk to me and that her supervisor said that he is not required to talk to me. [NAME EDIT] offered to have her supervisor [NAME EDIT] call me. I still have yet to hear from [NAME EDIT].

Also, I was never informed of when and where the pre-weight will be held for the truck and I have the right to observe that weigh-in. I was never told when or where this weigh-in would happen nor did I waive my right to be at the weigh-in.

Beware,
Chris.

Move size: 2 Bedroom Home Service cost: $3700

I have to give one star, however they don't even deserve that. I can't give a negative star rating.

My Husband and I are in the middle of a move. We looked for a moving company online and this company called us. We are enticed by there offer and pricing. They made statements of many trucks and on time moves. We found that when the people showed to move us, it was not EZ. It was a contracted company. No weight for truck coming in, so we refused the pick up. EZ sent another mover. Now that our stuff is in the hands of Boost, EZ is allowing the company to delay the scheduled drop off date and stated they have 30 days to deliver our belongings.

EZ Moving has allowed the contracted mover to lie to us by stating our stuff is being loaded and will be delivered by certain days. EXAMPLE: We were told this last time (3RD LIE)the truck is loaded and scheduled to leave on 6/12/2017 and that the driver's name and number would be given to us to stay informed of status. Our stuff should be there by 6/16/2017. Well that was the third lie. We called on 6/13/2017, and was told by the contracted company that the truck was never loaded and no driver is scheduled.

We called EZ Moving for additional assistance and they said they would check on it and get back to us. NO RETURN CALL WAS RECEIVED. We had to call them the next day and talk to another person. Casey from EZ Moving called us and said the truck was broke down. Casey said she would get info and call us by days end. GUESS WHAT - NO CALL!! If this is the only truck they own - MOVE ON TO A NEW MOVER.. Now after 2 additional days, the contracted company has called stating that they are too busy and they have no drivers. REALLY?? This is what they do for a business. If they don't have enough drivers to support their workload - MOVE ON TO ANOTHER MOVER. And where is EZ Moving?? I thought since they are the contractor of the service, they would have a relationship with their contractors and vested stake in the satisfaction of the customer. I guess not. They have been paid and don't care.

It is 6/15/2017, I still don't have a status of delivery, still no return call from contractor or contracted, and no scheduled date of delivery. With that being said, to call either company is futile and will net only lies and frustration. I will update to a status if one is ever received.

Move size: 2 Bedroom Home Service cost: $1784

Their yelp reviews seem to be more accurate & honest (and all 1 star!), so read those before booking with these guys!

I regret choosing this company and would give zero stars if possible. They are nearly impossible to get ahold of, even through their 24/7 phone line was no help. The truck was supposed to arrive on a Monday or Tuesday, and the days leading up to it we could not receive an exact day or time. We were told multiple times that we would receive a call back with answers, and it wasn't until Monday afternoon that we were told they would be here on Wednesday.. what??! They finally called back and said they would actually be able to come Tuesday between 4-6. Come Tuesday they were, again, unreachable. After packing our cars In 122 degree weather, leaving multiple messages, and sitting around four hours twiddling our thumbs, we finally received a call LATE that evening with a promise that we would be the first pick up between 8-10 in the morning. At ten we received a call that they were an hour and a half behind.. followed by another call that our truck was not coming at all. This company is a complete joke. They are extremely unorganized and unprofessional and have yanked us around for four days now. We ended up cancelling all together and renting a uhaul, as we had given notice to our apartment to be out by the last day of our CONTRACTED move, and have jobs to be at immediately after our arrival & with zero time to now unpack.

NOTHING ABOUT THIS COMPANY IS EASY AND STRESS FREE. DON'T WASTE YOUR TIME!!

Move size: 2 Bedroom Home Service cost: $1500

If you give these people a deposit and things don't work out these people will fight tooth and nail to keep your money. The deal to sell my house fell through not once but twice. Just a few short hours (3 maybe) after signing with these people I tried calling them back at all of their numbers and suddenly the "call us anytime" people were nowhere to be found. Later found out that the head honcho is a former National Van Lines employ and the weasel words in the contract and their generally unhelpful behavior clearly show he was an apt pupil. (National Van Lines has 50 plus one star reviews on YELP) My experience has clearly proven that even when these people do absolutely nothing for you they will still take your money (for me nearly $600.00) and pretend they are in the right. Best advice, avoid these people like the plague.

Move size: Partial Move Service cost: $597

This company is a complete scam. The employees are trained to be rude, talk over you, and provide the worst customer service ever. Oh, and steal your money. They BEG for cash!
I tried for 2 days to get in touch with them to check on the day of my move after they failed to contact me like they said they would. They finally returned my phone call after I left a threatening VM of getting an attorney. This was a Saturday night.
The truck driver who called me was equally as rude acting as if he was doing ME a favor to move my furniture.
After speaking to a supervisor on Monday and going round about, I was assured that I would get my deposit back. That never happened so I called them about this issue. They acted as if no one ever told me this. They yell, they scream, they talk over you, and they are all trained like this and to be liars, big liars.
Their inefficiency and unprofessionalism caused the sale of my father's house to be postponed a week and not knowing if I was going to make it to FL on time to give my 82 year old father his medications.
I have never dealt with such immature and unprofessional kids. I hope you will run from this company. I am quite sure that any positive reviews are left by their scheming owner and employees.
Run to a reputable mover. It we I'll cost you less emotionally and financially. Run run run!!

Move size: 2 Bedroom Home Service cost: $650

I recently moved from Georgia, back to New York. With the work that I do I bounce around from time to time, and am constantly relocating. A friend on mine suggested I use Ez Moving Van Lines. I have heard horror stories about the moving industry so I was skeptical at first. I knew I was in great hands as soon as I spoke with the lady Melissa. We went through an inventory, and he gave me a fair quote. They had my items picked up the week after (as I requested) and I had my items delivered within 2 days! Nothing was damaged, everything was still packed, wrapped, and boxed nicely. The movers were really professional and worked diligently. I will be using them in the future and I will be recomending this company for anyone I know who plans on moving.

Service cost: $200

We ended up hiring EZ Moving Van Lines because our other company cancelled on us last minute due to a scheduling error. EZ Moving Van Lines was able to move us from FL to AZ on such short notice. The movers showed up on time and were fully prepared. They had extra materials just in case some of our boxes needed additional support. Everything was moved systematically and professionally. I never noticed any carelessness from their moving crew. The entire move took less than 24 hours. My valuables arrived unhinged. They answered all my last minute questions even after being exhausted from carrying all my heavy boxes and furniture. I can comfortably recommend them to anyone doing a long distance move. They cross their T's and dot their I's.

Move size: 3 Bedroom Home Service cost: $4000

After searching for affordable rates to move from MA to FL for what seemed like forever, coming across EZ Moving felt like it was too good to be true! All other moving companies quoted me an arm and a leg for the move but EZ was able to work with me and keep my rate low. It is very clear that they are more interested in helping their clients than taking their money. I had absolutely no complications with my move, everything arrived in Florida in one piece without a single item missing. Though I have no intentions of doing another move, if I were going to I'd definitely use EZ Moving over any other company and I will definitely refer them to anyone in need of moving.

Service cost: $1500

Thank you EZ Moving Van Lines for making my long distance move stress free. I had to book a last minute move, and I was worried that my price was going to be jacked up considering it was so last minute. When I desperately inquired about this move, the gentleman that I spoke with eased my mind from the jump. He was very professional and confident in his service. We went through an inventory, I walked through each room and made sure I was thorough and did not leave anything out. We then came up with an affordable estimate, my next concern was was getting my stuff picked up on time (considering I had to be out in 2 days). Sure enough they were able to get a moving truck to me the next day.

Later on that day after booking I got a call from one of the customer service girls. She called to confirm with me, that my pick up would be the following day. She gave me a time window of 8AM-11AM. They showed up around 8:30. The men that showed up were very professional, and they packed and dissembled everything for me!

Sure enough I ran into an issue with the new apartment I was suppose to be moving into. It fell through and of course I automatically panicked. I called EZ Moving Van Lines and told them my issue. These guys offered me up to 30 days free storage! (considering my stuff was already in transit and was scheduled to soon be delivered) So that bought me time to look around in the area I was moving into. Mind you this entire time, the customer service team followed up with me everyday.

Finally I was ready for my delivery! I called the girl I had been working with in the customer service department. I told her I was ready for my delivery. She then called me back with a delivery ETA, and a time window of 4-6PM. They showed up on time for the delivery and helped unpack my items as well as reassemble my furniture!

I can't express my gratitude towards this company! I will be recommending this company all around, as well as moving with them again in the future! Keep up the great work and the fantastic customer service.

Service cost: $1100

DO NOT USE THIS COMPANY IF YOU WANT TO MOVE!!My family used this terrible company to move several family heirloom antiques pieces from my nieces home in IN back to our FL home. They took our money, stole our furniture and have refused to refund us, compensate our loss, and have avoided our calls, the credit card company calls and the lawyer, we had to obtain, calls. Now we have filed a police report, have met with the district attorney and are actively going after this company and it's owners for SEVERAL FELONIES.
Reports have also been filed with the Department of Transportation, Better Business Bureau, and Yelp.
If you want to keep your belongings and money..DO NOT USE THIS ROBBING, CONIVING, LYING, HORRIBLE COMPANY!!

Move size: Partial Move Service cost: $1085

They finally moved the stuff one and a half weeks after the promised date. The salesman was full of hot air and said he could do a lot of things he could not do and that was just the beginning. I was estimated $1382.12. I have paid a total of $2268.27. I understand an estimate is just that, but now I cannot get the paperwork to prove their charges. All in all, they take advantage of people who need to move and do not go over contracts or want to give you time to understand them. I know now, I am out all of this money, but my granddaughter is happy where she is, so I need to take that as the good side of the experience. She also had damage which I have reported, but have heard nothing. She also was given a box and umbrella that was not hers which I have told them and heard nothing. I believe it is the most unorganized company that demonstrates one department does not know or care what the other department is doing or saying. The bottom line of my review is I would not give their name to my enemy.

Move size: Partial Move Service cost: $2268

First they Quoted at 1400 and then the day of the move another company shows up and they say that most of our stuff is not in the inventory so they can't move us. When we call the coordinator he is out so we get sent to a "Quality control Specialist" and he redoes our quote to more than double the original price (i guess you are supposed to know exactly how many boxes you will have before you start packing and make sure to include every little item you own) they complained about the king size bead (even though it was on the original inventory, just not that it had a head board and foot board) and that we had a double dresser instead of a single(didn't know what this meant but I guess it is whether the drawers are 6 high instead of 2 wide with 3 high).
The next day when the mover was supposed to be back they didn't show up at the time arranged and when we called they told us it would be four hours later before they showed up.
Four hours later still no one but we did start getting calls from a mover that was on his way, unfortunately it was the wrong mover. ended up being the mover from the day before that had left on us. He was pissed because they had changed to a different company and now was determined to pick up our stuff. He called repeatedly and got verbally abusive to my wife when he was told that we were not letting him take our stuff, even went so far as trying to impersonate the mover we were supposed to use to try to get our stuff.
We finally got the correct mover there and all our stuff loaded only to be told that he would store it until he could find a driver to take it to Ohio, we were supposed to move into the new house 3 days later. At this point I am not sure when our stuff will arrive or if it will be in one peace or not (they didn't have the correct packing materials for our TV's so they will probably get broken).
Please do not go with this company, If you need to move use one of the nationally known and reputable companies. It may cost a little more but you will be a lot happier with your move.

Move size: 1 Bedroom Home Service cost: $3200