Road Runner Moving and Storage

Stay away!!

The worst customer service experience of my life. Gave access to a 3D tour of our house. Showed every room and closet. Quoted 7300. Last minute I decided to leave behind the heavy washer and dryer and a bedroom set. on day of move they raised the price to $11,500. Said I had more than estimated even though I was moving Significantly less stuff. Long battle to get them to come down to 9000 and they acted like they were doing us a favor. Still didn’t have room for all of our stuff had to cancel our flights and rent a u-haul.

It doesn’t end there.. they moved my stuff to storage and then on to a big truck in the rain and my leather recliner showed up soaking wet. Took over 3 weeks to deliver so it was rank with mold growing on it. I have pictures to support and all of the movers agreed it was their fault and the company would pay.

Lastly and most frustrating of all they send you to a shady claim service website that just takes you in circles and has 19 out of 19 negative reviews. It is designed to make you give up on your claim and has so many legal disclosures saying they cannot be held responsible or sued for outcomes. I assume there has never been an outcome because I cannot get that far. Going in circles on a fake claims website is not my idea of a good time.

The truck driver Avi stopped Responding to my texts and the dispatcher Oren just kept making excuses and said they would review it then it’s a Jewish holiday so it would be 3 days and then the truck driver caught COVID 19 and it would be next week. I’m out what a joke.

Stay away!! See the other reviews and skip all the fake positive ones. Use your judgment.

Move size: 4 Bedroom Home Service cost: $9000

Whenever deciding to hire a moving company always remember to consider all of your options. We called several places prior to contacting Road runner moving and storage and we were glad that we did. They provided high quality service while handling our stuff with the best of care. We were completely relieved to find our furniture unharmed and free from damage. We will definitely consider recommending them to all of our friends and family timely. If you ever need to hire a group of guys that know what they're doing to help, you don't even hesitate to call this company.

Move size: Studio Service cost: $3500

My friend had use Road Runner Moving and Storage a month or two ago and was on my back to use them just the same. I finally gave in after secretly going online and checking them out on here and saw that they had nothing but good things said about them, Turns out my friend was right. They were perfect for my move.
I spoke with Rich who set up my move on November 20. It was the easiest move I've ever made thanks to these guys! The movers were on time, arriving with energetic attitudes and had a level of professionalism I haven't seen in a while. Andre introduced himself and his crew, did a walk through the house, signed some paperwork with me, then immediately got to work. They had a system down where they load certain things into the truck first. For example they had a couple boxes out but they set them to the side and loaded a dresser in first then the boxes and some lighter miscellaneous things on top. Real efficient way, I always thought you just put things in the truck and then try to make it all fit.
When we arrived at the new house, they once again got right to work. They unwrapped each piece of furniture that they themselves had wrapped and reassembled the beds. They even attached my washer and dryer without me even having to ask.
When it came time to work out the bill, there were no surprises charges. No ahm where did this come from kind of thing just straightforward hourly and distance billing. If you are reading this it probably means you are doing the same as I did and researching them so now you know. They are one of the best movers in the game today.

Move size: 3 Bedroom Home Service cost: $2800

I've never hired movers before and was a little skeptical at first, but since Road Runner Moving and Storage had so many good reviews I had to take a chance with them. Andre and Kyle promptly arrived at 8 am and man did they show off their professional skills. Andre, the lead, came to work, he scoped our place and got straight to work and knew exactly what strategy he was going to use to be most productive.
He was very polite, explained things clearly, and treated our stuff very nicely. They used a lot of plastic wrap and blankets to avoid scratches and carried things with ease. I'm honestly in awe of their hard work and the dedication they showed throughout my move. They skipped through lunch break and only drank the Gatorade I gave them.
I will definitely use these guys again especially if Andre and Kyle are available! Thanks Road Runner Moving and Storage.

Move size: 1 Bedroom Home Service cost: $1100

I have not been lucky with moving companies in times past. I particularly had the worst experience with the last company I used. They really made me feel bad about moving companies. A colleague of mine advised me to try Roadrunner moving and storage. I never believed the type of service I got from Roadrunner. Excellent, incomparable service!!
The moving day was particularly interesting because the guys that came to do the job did very well. They were very efficient and I can't imagine what would have happened if I didn't engage them. In all honesty, these Roadrunner guys are the best moving company I have ever come across.

Move size: 4+ Bedroom Home Service cost: $1800

I literally never do this, but I am making an exception this time if it helps save someone time and stress. Do not choose Roadrunner Moving for your move. They will call you numerous times and the agent (mine was Roger) will be very friendly--Roger was excellent in his customer service and I had high hopes for my moving experience. THEN..they showed up with a half full truck (ridiculous) and started by increasing my estimate by $2000, yes, $2000. The guy told me delivery would take 12 extra days, yes, 12. We got back on the phone with Michelle. She told me 3-5 days, she assured me. This was all on a Wednesday. Two of the movers had to leave to go empty the truck which I am sure delayed someone else's move by however many days. So we had one mover in the house packing most of the day. Needless to say, they did not finish on Wednesday and had to come back to load the truck on Thursday. They brought a truck that was too small to fit all of our belongings so many items got left behind. Thankfully we did not half to be out of our apartment yet. What if we did?? So then I make the drive to Florida to pick up the keys for the new house on Friday (the day the stuff was supposed to be delivered originally) and wait. Then Mike Miller is calling bullying us for payment saying the stuff is due to be delivered on Sunday but will go into storage if payment does not clear immediately. It was a corporate move (my company paid for it) so of course payment was going to be made. Did the stuff get delivered on Sunday as promised..NOPE. Monday came, no truck. Tuesday..no truck. Finally, on Wednesday the truck came. We did have two very nice delivery men and they items were in good shape and were all accounted for thank goodness. But the customer service at the top of the chain is horrible and this company does not have it together, and they will scalp you if you let them. Go with a more reputable company that comes out to give you a guaranteed estimate. That's my story!

Move size: 3 Bedroom Home Service cost: $8000

I will never use Road Runner Moving & Storage ever again! I was only moving two bookcases & a bar from my dead mothers home, and was told I had up to 150 cubic feet in the truck so if I wanted to move more I could. From the moment the movers arrived, the testing for money started. Mover, Anthony Smith, walked in and told me that it would be an additional $50.00 because I didn’t answer the phone when he called to say he was on his way. I asked if he was joking and he told me no and that it was policy. When I went to call the company he then told me he was joking, but at NO point before was there a smile or indication of a joke, leaving me to believe he was testing the waters to see if he could scam money from a single female in a house. From there he told me I could only move 24 cubic feet and that he was only there to pick up two small bookcases and a small entertainment center. I told him no, that I could move what would be the size of two small dressers in my own SUV instead of paying $1,100 to a mover from Florida to North Carolina and that I was told I had more room if I wanted to move more. Who would pay to only move 24 cubic feet and who calls an entertainment center small?! It would be a tv stand if you really want to get technical. Anthony Smith then told me it would be $7.50 per extra cubic foot and then I called the company again, 5 times to be exact, before getting anyone to answer. Michelle finally answered and told me yes, I had up to 150 cubic feet to use. Anthony at that time walked out of my house and spoke to his operations manager who then miraculously told him the same thing. I added two night stands to max my alotted footage and he still wanted to tell me no. After the call finished, Anthony then tells me I can stop being uptight and sign the contract paperwork. I said, “Excuse me” and he then told me I had an attitude. May it be noted, I can guarantee he wouldn’t have tried this if I weren’t a solo woman- uptight and attitude are not words you use towards a man from another man. I told him he was trying to extort money from me and was shady and told him he needed to learn how to speak correctly to his people when he’s in their house. “Your people” as in your customers and yet Anthony called me a racist telling me he knew what “your people” meant, meanwhile the phrase is completely out of context! Of course I called Michelle again, and after a number of callls she finally picked up and then told me how she could see both sides and to take a few minutes a part before proceeding with the move. At this point you’re on the hook for money already paid out so I wasn’t about to cancel the job and watched them like a hawk as they moved my furniture, which amazingly enough all fit into 150 cubic feet. Also amazing was the fact that Anthony knew the ten pages of contract I had to sign by heart in explanation, yet wasn’t aware that the quote was for 150 cubic feet. Regardless, the furniture loaded quickly and soon enough they were gone.

Delivery:
With a delivery window from 7-10 pm, the delivery guy hit traffic and arrived after midnight- 2hrs late. The driver communicated every time there was a time change, which I appreciated & he was friendly/professional. Yet after my final payment was handed over to him, he proceeds to tell me that even though in my contract the first flight of stairs is FREE, it only counts as 7 stairs. In NO place in the contract is that stated. I got technical & heated explaining the difference between a floor and a flight, and then googled that the average flight is between 12-13 steps! He said he wasn’t going to argue and I told him I’d wait all night if needed but I’m not paying a dime more & would call the police for theft if he left with my things. He finally began moving my things in and that was it.

This is a shady business & it’s worth it to pay more to use a company who is more reputable, professional and can give you better peace of mind.

Move size: Partial Move Service cost: $1100

I’ve tried quite many moving companies in search of a reliable one. I recently came across Roadrunner moving and storage via mymovingreviews.com via google and thought I’d take the risk just one more time. This experience was different from all the others I’ve had so far. To start off, the process was explained to me in quite detail. I didn’t feel like I was jumping into something blindly. Secondly, the packaging was done quite professionally and boxes were loaded carefully instead of being thrown around by the STAFF of Road runner moving. Granted a job well done in phase 2, none of my items were damaged. Extremely thankful to you guys and certainly would hire the services in the near future again.

Move size: 2 Bedroom Home Service cost: $1800