Road Runner Moving and Storage

I had them move me in Sept 18, suppose to store in Atlanta, Miami was where it ended up.started out as $7,000. ended up as over $11,000, truck was too small, had to rent a Uhaul, Storage was over $900. a month. Had it delivered to Storage company here, Expressly stated NO TRUCK LARGER THAN 40Ft. 55Ft tractor trailer, $600. more to rent a smaller uhaul to move to storage bend. Got it move into new home in July 19, gun safe handles broken off, scaring and dents, Dropped I am sure inside a disarray. 25cuft chest freezer top crushed in as well as motor plating, all legs broken off nice Wooden Secretary desk, family keepsake table smashed, Classic oriental screen torn, items taken from desks drawls were just DUMPED into boxes 4ft tall, weights from Gym Pack system stacked on top of plastic cases from sewing room (broken) Box full of PERSONAL PAPERS / Military as well College certificate for a Ms. Killian Worthy from Key West to Ft. Gordon, Table top for a Ms. Julie Stiles from FF,Fl to Green,SC. If you know either of these people ask them to go to Robert Francis Hyatt on face book. But whatever you do Don't use this company! Whit out Great Insurance Plan.

Move size: 2 Bedroom Home Service cost: $11000

Hmm, lets see here. 5 hours late on the pick up, both people get out of the truck REEKING of weed (marijuana). Both men ask me individually for tips, one of them even says "since work is giving you some money for this move, ill just charge you materials so we can get tips". He picked up my knife, opened it up and looked at it.. and I still cannot find it.. On drop off, ONLY ONE PERSON arrives 4 hours late, and says "so, you are going to help me move your stuff into your apartment, right?" When moving all of the items into the apartment, I asked to see the list (of items moved) and he says "why would you need to see this list? is there something you don't recognize?" After he RELUCTANTLY got the list for my review, I noticed that there was no guitar, which he replied "i hope it is on the truck.." and it took him over 5 minutes to get (it was hiding in the back, hoping I would forget about it?) During payment, he asked if I "knew any weed dealers in the area".
Absolutely inexcusable to pay a moving company to then have to move myself and put up with this crap. I have tried to contact their management for a month now, and they area blatantly ignoring me and not getting back to me. I would NOT recommend this moving company to anyone.

Move size: 1 Bedroom Home Service cost: $2255

Tldr: The moving company is either a scam or utterly incompetent and it seems like there is zero communication between their sales, customer service, and dispatch teams. They never showed up for pickup and already took my deposit.

The moving company was supposed to come on 7/17 Friday at 8:00am. The movers failed to show up and I called customer service repeatedly, who only responded at 10:00am that their dispatch doesn't open until 11:00am and would give me a call back, but never did. I also tried calling my sales rep David, who has not picked up his phone or called me back since the date of the pickup. I got through once in the call and some other guy picked up and immediately hung up and it went straight back to David's voice mail which is highly suspicious. I kept trying to call them and was only able to reach them again on 7/21 Tuesday, in which the customer service rep Stephanie promised that she would check with her operations manager about the issue with dispatch having to reschedule and give me a call back. Again, I never got the call back, and got in touch with Kerry, another customer service rep, on 7/22 Wednesday, who also promised he would follow up and give me a call. Now it is 7/24 Friday and the moving company is still not responding to calls after I've been on hold for an hour and I highly suspect fraud. It is absolutely unacceptable for the movers to never show up and their team to not give me any concrete dates since I have had to buy many items temporarily to even have something to sleep on (and now I am unable to return my air mattress to Target because they don't allow returns on opened air mattresses), among many other items. I already gave them the benefit of the doubt throughout the whole week as their customer service team repeatedly promised to call me back to update but they never did and I am out of patience. I paid 442.20 for the initial deposit which I hope can be claimed or refunded in some way. This behavior from the company is absolutely unacceptable, please be careful when dealing with this company as they have had a large load of recent complaints and most of their positive reviews seem to copy the same format.

Move size: Studio Service cost: $1340

Road Runner passed my daughter's move onto another company. When they showed up that company loaded the truck and doubled the price. When she contacted RR no one returned her call or the several emails she sent relaying the difficulties she was having. The reason she selected the company was that the sales guy was helpful and responsive but this changed when they brokered it to another company. The complete lack of concern and follow up is unforgivable and consumers should be ware of this company. It took over a month to receive her goods and the dining room glass table top was broken, coffee table and end tables were missing and the truck turned out to be another mover! That means the good were loaded and unloaded several times.

Also, pay with a money order and not cash. The driver counted the money and told her she was short $200.00. They were not wearing masks so my daughter did not stay close to them while they were counting the money. Certainly she learned a big lesson and paid with a money order when the goods were finally delivered. The company made up the $200 difference and lower the price to move her goods but the price was $1300.00 over the original

"binding" bid. The moving company blamed it on inexperienced movers. I would recommend that any single lady have a male present for the move because I feel they took advantage of her. By the time the truck was loaded and the higher bill was presented it was dark, she had a long drive ahead of her and nowhere to stay. She was also upset because the cost of the move had been approved by her company and now that was over budget. This was an interstate move so she will place a federal fraud claim but that involves time to write and time to settle. Do yourself a favor and select a different company.

Move size: 1 Bedroom Home Service cost: $3000