Relocation Nation Moving and Storage LLC

We were told by the salesman that we would receive our belongings in 3 to 5 days. It was actually 24 days before we received them. Also, a “quality control” person called and went again through our inventory one week before moving and claimed we had double the cubic volume and the price would be double their original quote. All this after we paid half down and had no other options. I challenged that and we wound up with about $1,000 extra costs. Many things arrived scratched or broken. The lead person was fine but the extra workers took little care and scratched and scraped walls. Although their price was cheaper it was not worth it.

Move size: 4 Bedroom Home Service cost: $8000

I have multiple complaints to report. The first is that we were told we could arrange the pickup in a specific time frame, which was critical for me as I was coordinating many moving pieces. We agreed upon a Friday morning, but the actual carrier (to the best of my understanding Relocation Nation is just a broker) called the day before to say they were coming in the afternoon. When asked for clarification, our contact at Relocation Nation did not answer the calls. The carrier (R&M Transportation - 3730 N 55th Ave Hollywood, FL 3302) invited us to “read the contract,” where they wrote they could come at their convenience within a 48h window. After this initial miscommunication, we asked for better coordination about the delivery date, as we were having a baby. The Relocation Nation sales director, Bradley, reached out and said he would put the furniture in storage and reschedule the delivery. He never mentioned anything about additional redelivery or storage fees. Instead, he said he was applying for a credit on our behalf as we ended up paying more than what estimated in the initial quote. We were surprised and frustrated when we found out that his “help” actually cost us extra money. Not to mention that we never heard back about the credit he referenced in his message. He made decisions involving extra fees on our behalf without asking permission or even disclosing it. Any attempt made to communicate with Bradley or customer service to waive this unexpected extra cost was unproductive and extremely frustrating.

Move size: Partial Move Service cost: $2500

My wife and I are so thrilled about the move Relocation Nation just did for us. My agent Brandon from start to finish was very on point with everything. I’ve learned with moving a long time ago when hiring a company moving is something you don’t want to pay the cheapest price for. Relo Nation was a bit expensive but we definitely got what we paid for. The move was flawless and we received our items exactly when they told us we would receive them. I will be using them again for our future moves and will be referring friends and family to use them. I’ve had some bad moving experiences in the past but we are thrilled we picked relocation nation for this move. Again… thanks to everything at the company including the customer service team who was in constant communication with us the entire time. I’ll attach a picture as well! Thanks guys!

Move size: 4 Bedroom Home Service cost: $11500

Stay away! I don't even know where to start with how appalling this Company is. For starters, they're NOT a moving Company, they're a brokerage that contracts out your move to any random company they can find and then they take your money and wash their hands of you. These guys contracted out my move to Luxury Van Lines WITHOUT my knowledge or consent and they were the WORST movers I've ever had!

- Incredibly poor organization and communication. My moving truck did not arrive on the pre-scheduled day or time at either origin or destination and required several follow ups to find where my items were

- The pickup team in DC were derogatory and racist and after being asked to move the truck by a black man who couldn't get past, they said to me 'all black people are the same... f**king n**gers'.

- They ambushed me with extra charges after most of my items were already loaded on the truck. My move ended up costing 30% more than the original estimate despite me being very clear with descriptions and dimensions of all my items

- The pickup team refused to touch my items and start loading until I'd signed all their forms which would've been fine if they were COMPLETE. They made me sign BLANK forms before they'd do the job which is an illegal practice

- Every single box arrives totally smashed and ripped. Even my plastic storage bins were smashed to pieces

- One of my boxes is still missing and it hold family heirlooms in it and I suspect they stole it and claimed it's lost

I am pursuing legal action against Luxury Van Lines because of the loss of valuable items. Do NOT use these brokers because they'll give your move to any random and your stuff will get destroyed or stolen!

Move size: 1 Bedroom Home Service cost: $4500

This company is absolutely horrid. they have a cancellation poicy of 48 hours and will not provide a refund of your deposit if you end up not moving within a year for any reason even though they have not provided any service. The website is a complete fabrication and full of lies. Their customer service is awful after they receive your deposit. see real reviews on bbb and yelp, these are true reviews not made up crap on this fake website that they buy to control. Do not use them under any circumstances. Oh they charge $75 per flight of stairs and a flight is 7 stairs, seriously!

Move size: 2 Bedroom Home Service cost: $1485

Brandon, their salesperson, will SCAM you. Here are the lies he and their small team told me. They will say anything to sell you. Then SCAM you. He should be fired. I know the promises he made, and their customer "care" department will just bully and scream at you. They claim they don't have recordings of the calls, I don't know about that. They don't care once they get your money and your signature, they continue this scam with everyone. See the other negative reviews on various sites.

SOME OF THEIR LIES:

1. I asked him to redo my inventory, and the contract still came in with cubic footage way below the quotes of other companies. I asked him to please fix the contract. He said, no worries, it is fine. As long as I don't have more than 40 boxes, all the items will fit. I don't need to worry. Just sign. - LIE, this is where they scam you. You get a call from Jessica the day before the move to inventory your items, and she says that cubic footage does not match. Well, of course it doesn't, I have the number from the other companies, and the number that I told Brandon to update on the second contract, but he insisted not to and it's fine. NOPE, they will persist that is what you signed for, so either pay up or leave the items behind. I'm talking $2,000 above what you signed for. This is a scam. By the way, Brandon will not answer your calls and texts anymore once you sign. Even though, he claimed that he will be your point of contact during the move, you don't need to worry, but actually you do. He is a broker, and a LIAR. He just says what he needs to sell you.

1. Your items will be picked up Monday at 8am. You will get a call on Sunday to confirm your items. - even when I asked if this was for sure or if there was a window, he said he had a truck coming for sure at 8am. Nope, I got the call on Monday and the truck came at 5pm on Tuesday.

3. Your items will arrive by Friday (within one week). They will be picked up and put last in a truck of items, and go straight to the destination. - Nope, I even asked, what if there was a delay (all to common with moving, what would be the latest delivery. He said Saturday. Nope, my items were picked up in an empty truck and taken to a storage warehouse four hours out of the way, and would be available to be delivered two weeks later than planned.

4. We will use plexiglass and separate all your items from others so they don't get mixed up. We will also number and tape up all your boxes and pack furniture nicely and assemble it for you upon arrival. - Every bit of this is lies. They did none of this. In fact, they LOST hundreds of dollars worth of items, and a number of my other items are damaged. The movers were so bad. They did not pay attention to anything fragile, they stacked boxes of books on fragile items and caused boxes to split down the side. They scratched up my walls and brought in a lot of dirt. My bed has moisture damage, assuming from their warehouse. The furniture they assembled has had the screws stripped, pieces cracked and broken. These people don't know how to handle the items. They really don't care. I don't know how I will disassemble and reassemble furniture now that they stripped so much of it. It has been more than a month since the move, and I'm still waiting on the insurance to respond even to the numerous photos of damage I sent them.

5. Their reviews are legitimate. - Look again, scroll back far enough and you see sometimes the same reviews posted again and again, sometimes with the same accounts or other accounts.

THIS IS A SCAM. STAY AWAY. Do not work with them or Easy Movers USA.

Oh by the way. They accidentally gave me someone else's box and someone else's TV. I noticed the TV and told the mover. He said "Keep it." He did not know who to give it to. The box? I held these items for more than a week because one mover said someone would come to get it. I asked the Easy Movers corporate team after more than a week, she said throw it away. No one had claimed it so far. I thought this was preposterous!

Move size: 1 Bedroom Home Service cost: $4000

For your own peace of mind, DONT USE THIS COMPANY

I wish I had read some of the reviews here before I paid them anything. THEY ARE JUST A THIN LINE AWAY FROM BEING SCAMMERS

Somebody should really do something about them.

Never experienced such bad customer service,we've had problems every step of the way, from pick up to delivery.

They forgot part of the bedframe and aren't taking responsibility.

OLIVIA was really rude and hung up on me after I asked if they will pick up what they forgot, and then Threatened me when i called back that they won't drop off our belongings

Move size: 3 Bedroom Home Service cost: $3875

I was shopping for moving services and I spoke with the salesperson Theodore on Jan 30th who offered me ~$2300 after the same day booking discount. He said I can cancel this booking(I paid 50% advance) anytime since my tentative move is on May and he will also do a price match if I find someone else who quotes cheaper than this. I trusted him and put my credit card on file and I signed the documents which had a 48 hour refund policy which I didn't notice.

I tried to cancel this move on April and I was told that Sales agent left the company and they cannot refund the money I paid. Whatever promises they made over phone is not honored. This is such a malpractice to give Customers wrong promises over phone and take the money.

Move size: Partial Move Service cost: $2348