City Moving Group LLC

They will tell you they are a full-service mover. That's a lie. When my movers showed up to load, the company was Logistic Union, Inc (no website, phone # disconnected, etc.). It was too late to cancel so I chalked it up to just another outfit saying anything for your business, getting a deposit, and only delivering a fraction of what you contract for. After my stuff was loaded, I was hit with an extra $100 for "additional stairs" and had to pay both the bill ($1315.95) via Zelle and the added cost. They loaded on April 13, 2022, and delivered today, May 9, 2022 (Wyoming to Central Florida or 1900 miles). The two guys that showed up today smelled like they hadn't showered in weeks, and used my bathroom every 10 minutes or so that it became a running joke with them about having bladders the size of an infant...25% of the boxes delivered looked like they'd been chewed up in a stump grinder, half-opened as if someone tried inspecting the contents and did a p#ss poor job of taping them back up. Some boxes were crushed and luckily it was only clothing. Some boxes had gaping holes punched in them as if someone was playing kickball with them. To speed things up, I ended up removing all of the furniture blankets on the furniture and told them I would reassemble all of the furniture because they smelled so bad that I didn't want them in my home anymore.

Move size: 1 Bedroom Home Service cost: $4003

Worst moving group. No credibility. They hired some really irresponsible moving company that did not bring packaging material despite me paying for the entire packing, and I have received items in their worst possible condition.

My television was not packed at all and of course, it's broken.

My litter robot is missing its structures, so basically useless now, the wires of my recliner sets are cut and plugs are broken, so it cannot function. and not to forget, the improper handling of furniture that leaves my entire bed not assemblable anymore.

I am so heartbroken right now.

Move size: 2 Bedroom Home Service cost: $5600

My moving experience started out well but to date has been nothing but a hassle. I received my estimate and was satisfied with that but since then there has been nothing but poor customer service and treatment of my belongings. My daughter was at the pick up and I left her with the amount of cash that was supposed to be collected at pick up however the mover added expenses that I was under the impression were included in my estimate. She also was not given an inventory list of items and their condition as it stated in the estimate. The company gives you a 2 date window and will call with arrival time. They called me the day before the first date to say that they would not be able to pick up that day it would be the following day and they would call with the time. The next day I received a call from the mover stating he would be there in an hour which was not acceptable as my daughter could not get there on that short of notice. With that resolved, the mover arrived on the date to pick up items of which to my horror he treated very badly. He did not wrap my furniture items in moving blankets as indicated in my estimate, all of the items that were unboxed at pick up were just left unboxed and loaded on a truck that way, my pictures and paintings were laid on top of one another and all wrapped together in one moving blanket, packing tape was applied directly to my wood finished furniture to keep them closed and my bicycle was man handled twisting the handlebars sideways without loosening them so it would be more flat. I did call the company after pick up with my concerns and spoke with Hope. She requested that I email her the one piece of paper that was given to my daughter at pick up which I did. When I told her that my items were treated as above the only response that I received was our packing tape is very gentle and we do have picture boxes for pictures. Now that I am ready for my items to be gotten out of storage and sent to me I cannot seem to get anyone to answer a phone so that I can give them instructions an address for delivery. If you are moving please use a company that will treat your items with care and respect because other than my initial encounter with Nicholas who generated my estimate this has been a terrible experience.

Move size: 1 Bedroom Home Service cost: $12012

Absolutely horrendous. Two top takeaways , if you do not feel like reading.

1. Make sure you are talking to a moving company, not a broker

2. DO NOT use city moving group

During my quote, I gave a complete itemized list of my belongings and they said it would be 350 cubic feet and cost ~$2500. I was debating moving myself (est. cost $1600), and only decided to use movers, at all, because of this quote. I walked through a sample quote, and everything looked great, so they sent me another one to sign. I did, hastily, assuming it would match the one that I just spent 30 minutes walking through. It did not. It was a misquote of items and cubic feet. When I realized the mistake, I called customer service. They were totally unhelpful, and said to wait for my QA call.

I explained what happened to QA and showed him a copy of the quote I thought I was signing, and he said they would honor the original. I even got it in writing.

Then, the movers showed up, and not only were they not told or held to honoring that quote, but I actually had 700 cubic ft of stuff, and it would be an extra $2000. And they couldn't even get ahold of city moving group. This was the point I realized, city moving group is not a moving company, but a broker. They basically charge you a large fee (mine was~$1000) to book movers. After sharing this story with others, it turns out, this is commonplace with moving brokers. They underbid, and then you have to fork out more whenever the movers show up.

I called customer service to try and figure something out. I understand signing the smaller quote was my fault, but I was more upset about how my perfectly, itemized, "original" quote was HALF of what they said, which would've resulted in an extra 2k, regardless. I even clarified that I would've been in the same predicament, had I signed the right quote. The woman, condescendingly, tried to explain to me how cubic feet is cubic feet and "sometimes they are spot on, and sometimes they are not". Ultimately, they offered me $150 -- to which I responded that it was not enough to rectify the situation, and I'd be leaving bad reviews. She put me on a brief hold (and for a moment, I had hope they were going to do better), but no. She came back on to tell me that the $150 was off the table, if I left bad reviews. So, I declined their hush money, because I would rather save others from this horrid, stressful experience. As if moving isn't awful enough.

Move size: 2 Bedroom Home Service cost: $4500

Ask for either Courtney or Patrick! They were both wonderful throughout the whole process. Courtney was my sales person, and Patrick was the dispatch manager I spoke with in regards to changing my move dates. My father had a medical issue which delayed our move. I reached out to Courtney late at night and she transferred me to Patrick, who was able to fit the new dates into his schedule. Come moving day, Patrick texted me that the movers were stuck in the notoriously bad LA traffic, so they were a little late but things happen. All in all, I’d recommend this company to anyone that’s looking into doing a long distance move!

Move size: 2 Bedroom Home Service cost: $7000

Highly recommend these guys. They were very accommodating from beginning to end with any questions I had. All of my things were packed, but some furniture like the beds and entertainment center had to be disassembled. There were 4 movers, and they were very efficient and were able to adjust to 2 movers for part of the move for a cheaper rate. All my things were very well wrapped and taken care of. Their packing of the truck was like art. And yes, nothing broke during transit. My highest recommendations with this company!

Move size: 2 Bedroom Home Service cost: $3360