Relocation Nation Moving and Storage LLC

If zero star was an option, they earned it. Scummy sales tactics. Ridiculous cancellation policy. Was told I could cancel by today - turns out that was a complete lie. This company appears great and friendly at first, but once they get your money they turn into a literal pieces of shit. Worst business experience I’ve ever had. If you’re like me, you come to the reviews before committing to a moving company. I did that this time; told the salesperson I didn’t like the shitty reviews I read, he assured me the ratio of good reviews far exceeded the bad reviews (he completely lied on multiple occasions). Shady people running these types of businesses. If I were you, I would literally book ANY other company to handle this for you. Even a toddler could run a business better. Sad to see crappy people and businesses taking advantage of the average consumer. Shallow people, even shallower business model. Go elsewhere and save stress, time, money, and your own personal pride. This place sucks. Don’t try it.

Move size: 1 Bedroom Home Service cost: $750

I didn’t know this company farmed out the move to the cheapest bidder or I wouldn’t have used them. They hired Easy Movers from the Chicago area who damaged or lost over $5,000 of my property. The worst is they lost an artwork box with a painting my deceased mother did. When I contacted Relocation Nation they said my only recourse was with Easy Movers. I didn’t hire Easy Movers, I hired Relocation Nation. I’ve gotten nothing from Easy Movers and nothing from Relocation Nation. Neither company has made any effort to recover my missing property. You’re much better off hiring a known, reputable moving company. Sure wish I had!

Move size: 2 Bedroom Home Service cost: $4000

In early July, we contacted Relocation Nation about a long move to another state. We spoke to Jordan McDonald. Jordan, was very nice on the phone, did an inventory and he gave us a quote that was a good bit less than other movers. One thing he did not tell us, and we did not realize, is that this is not a moving company, it is a broker. Their website states that they are “a fully licensed, bonded and insured moving company.” Jordan was not clear about that on the phone and spoke as if his company were doing the moving. We were told to call when a firm date for leaving had been made and they would put together the specifics to have the furniture picked up and delivered. Again, at this point, we were not told that the actual move would be done by another company or companies, as it was long distance. This move was for a job and the new employer had to know the date that we would arrive. When we contacted Jordan about scheduling, he began to backtrack on the information previously given. His demeanor changed and he was rude. At this point, we were given a five day window for pick up and were NOW informed that a company called Carefree Movers would be doing the actual move. When Carefree Movers arrived to load the furniture, they were surprised to see that we were on the third floor of an apartment building, even though that had been communicated to Jordan when the original inventory and arrangements were made. They suddenly needed more money to go up and down stairs. At this point, there’s no option other than to pay more. The young men who were loading had to call to ask about loading a small – SMALL – piece of furniture that was not on the inventory. They spent four hours trying to contact someone about adding this one item, all the while doing nothing because they had not been given permission. At the end of this four hours – which no doubt held up other pickups – they loaded the furniture – for an additional charge. The movers – none of whom spoke English – were unable to communicate a date or even a time frame when it would arrive at the destination, but it would be at least two weeks. This length of time was not communicated in the previous conversaions. While we knew that other loads would be picked up along the way, there was never an indication that it would be that long to receive our furniture. Again, nothing could be done, so we delayed our start for a few days. We called the day we were leaving and were told the truck had not left our city yet. Drove across country and arrived four days later and called – truck had not left it’s origin city yet. At this point, getting through to Relocation Nation was next to impossible and when we did speak to Jordan and another young lady who works there, they were rude and openly hostile. Then they just stopped answering the calls at all. When the furniture finally arrived a week after we did, the movers called with an ETA and were surprised to hear that they would be unloading into an apartment and had to go upstairs. Even though that had been communicated with Jordan when the contract was negotiated. Additional charge. At this point, you just want this nightmare to end and these people to get out of your life. The movers arrived, having left one piece of furniture in the origin city and with another piece broken. A piece of furniture that had belonged to a deceased family member and was a special item. The original quote ended up being $1K less than what was actually paid at delivery. And the payments to the movers have to be cash, they won’t take credit cards or debit cards. Moving is hard enough, using this “service” makes it an actual nightmare. Save yourself the misery of Relocation Nation and use a reputable moving company and pay a little more, you’ll be glad you did. Lesson learned. Avoid Relocation Nation at all costs. Carefree Movers aren’t so great, either.

Move size: Studio Service cost: $3500

DO NOT USE THEM. DO NOT PAY SECURITY DEPOSIT. They will not show up on committed dates and they will not return security deposit. also, week before Quality person will ask for more deposit money. If you don't pay, they will threaten to cancel your move a week before and not return initial deposit money, so you feel like you don't have a choice to pay more deposit and then still they will not show up on committed dates. We paid more than $2800 deposit. and move ourselves using UHaul from Wisconsin to Arkansas in July. Also, Attorney will not take your case, due to their contract language.

Move size: 2 Bedroom Home Service cost: $2800

We paid Relocation to move us from Texas to California. It was a nightmare. We didn't receive our furniture and household goods for for nearly 7 weeks. We would call for updates and be given the run around, or a bad attitude. They outsourced part of our move(which we didn't know was going to happen). When we did finally receive our stuff, one could tell it hadn't been handled with care. Boxes broken and bent. Horrible experience. Suggest you spend your hard earned money elsewhere.

Move size: 2 Bedroom Home Service cost: $12000

My wife and I found out we needed to move to Florida with about a five day notice. We found RELOCATION Nation website and contacted them. We dealt with Michael Deluca one of their representatives….He explained to us how because of the short notice our move would not be cheap ( not exactly what you want to hear but it was expected). Then Michael put together our list of inventory asked us many questions about the items so that he could get a good idea of the size I guess. We came to an agreement on price and their crew was at our door in 72 hours…… They took great care of our belongings and we had our delivery in Florida all the way from Pittsburgh, Pa in less than 4 days….I strongly recommend this company and if you call ask for Michael Deluca. Thanks guys for listening

Move size: 3 Bedroom Home Service cost: $4800

The movers took great care of all my personal items, showed up on time and were very easy to work with and helpful. There was no damage done to either house or to any furniture. Will definitely recommend to anyone moving, it takes so much stress off knowing all your belongings are being transported safely and effectively!

Again. I want to thank relocation nation moving and storage for the awesome communication and execution. I would highly recommend this company to my family and friends

Move size: 3 Bedroom Home Service cost: $10000

I paid this broker a deposit of $1,466 for a long distance move and after reading all the bad reviews cancelled the move within 24 hours. The Contracts states you can cancel within 48 hours and get your money back minus their "10% processing fees". After I cancelled the move they have ignored all my many requests for them to answer how and when my refund will be issued. I have received no response of any kind. The broker was completely rude and unprofessional about my cancellation.

Move size: 1 Bedroom Home Service cost: $2963