Relocation Nation Moving and Storage LLC

You won’t get your deposit back; no call no show; my coordinator Brandon literally just hang up on me when asking for deposit of 1400 back. Again it’s a no call no show at scheduled 48 hours pick up window. They avoid your calls and Bill the quality guy is just straight forward rude. Calculating and deceiving. Oh by the way they will say the initial quote is final and no hidden fees but no they will charge you “later” through the process or you loose your deposit. Professional and borderline scamming basically walking in a fine line to be legal. Be careful. At my two weeks of begging for my deposit back they finally agreed to mail a check but I have to agree on all these terms that not speaking in public causing negative repercussions. I disagreed to the terms; why as a customer I cannt speak up and paid over 1400 for absolutely no service of any kind? During that 48 hours of pick up time we called many times but they either hang up or say oh we will call you back as soon as possible……. Go with a real reputable company even they charge more but they truly don’t have hidden fees. Moving is already stressful and costly but this one will make your experience hellish.

Move size: 2 Bedroom Home Service cost: $4400

Wasted considerable time with a company that proved to be careless from beginning to end. Avoid this company if you prefer honesty, clarity and your instructions to be heeded. Half of my items have not been moved and the quote I received was not anywhere need the amount I was billed. At every turn I was met with employees remiss in their duties. I sent photos to avoid a misunderstanding in what I needed moved, and yet, was directed to mislabel/misidentify items. I sent photos of each item, along with a list, and yet, only half of my items were packed. When I learned they would be unable to take all of the items they had agreed to (and for double the price I was quoted!), I gave instructions about priority, and yet, those were ignored completely. I called the 1-800 customer service line while the movers were at my home; the call was unanswered and subsequently NEVER returned. I texted my original contact who promised action on Monday, and yet, I was told to call the 1-800 customer service line! The recklessness of the employees continued when they left the gate to my property obviously open! Feeling frustrated, I reached out to customer service again. I received no response to my request for assistance for several days. The lackluster response I eventually did receive left much to be desired. The response asked ME to provide additional information in order to assist, and yet, when I promptly sent that information to them, it was tossed aside, my time wasted and myself left feeling exasperated. Save yourself the trouble of being deceived and abused by Relocation Nation Moving and choose another company.

Move size: Commercial Move Service cost: $4000

Horrible experience two angry and demanding men who demanded a tip before they did one stitch of work. I was quoted a price of $6,900 based on my inexperience ability to estimate the size of the load. Then the movers quoted me 1500 cubic feet and in actuality it was 1733 costing me $9, 500 and these guys are supposed to be the professionals. Then the trucking co. drivers demanded a 10% tip even swearing in a foreign language. When it came time for delivery, we were told the moving company had an option to demand more money. A dispatcher named Jay at R & M Trucking called me a cheap customer for not giving a large tip and I shouldn't expect good service. While holding my possessions hostage until I paid another $1,489 on top of the $6,880, we already paid. On delivery date 10 days later the foreign speaking driver demanded another $1,961 check by even saying, "I will drive off unless you pay". The loaders of R & M Trucking dropped our things, slammed our things and even running into and damaging every piece of furniture that was on that truck. We have photos to prove it as well. I know R & M or you will not have the guts to print this, but if anyone see this, never use this company. I will also be reporting this to the BBB and such.

Move size: 3 Bedroom Home Service cost: $9550

Relocation Nation is a awful company. They will take your downpayment and never respond your calls! NEVER BOOK or TRUST THEM! They quoted me $3.7k to move 1 bedroom apartment furniture with no couch or dressers. Took $2.4k in downpayment and DISAPPEARED! Then passed on the service to another aweful company who charged me $7k for the move. Obviously they don’t take credit cards, BECAUSE THEY ARE SCAMMERS! Transfers/Deposit only. HORRIBLE BUSINESS. YOU SHOULD BE SHUT DOWN!

Move size: 1 Bedroom Home Service cost: $7000

I recently moved from Florida to Michigan and hired Relocation Nation to handle the move for me. What a mistake that turned out to be! I received a quote for $4,158 from Michael after doing a video walk through of my apartment as well as explaining in detail what I had at an offsite storage unit. The workers called me on May 18 indicating they would be at the storage unit at 6pm. Thinking I could save some money, I filled the back of my truck up with big items such as generator, power washer, outside gas firepit, large shop vac, and other smaller misc. items I could fit. They loaded the rest into their truck and indicated they would call me later that evening to let me know what time they would be there in the morning. Not only did I NOT get a call, they didn't show up until after 2pm the next day. When the workers FINALLY showed up to start loading, they immediately indicated the salesman quoted me incorrectly and added $457 to my bill (keep in mind, I added NOTHING to the inventory to be moved...as a matter of fact, I REMOVED inventory from the list with the stuff I loaded into my truck). My salesman suddenly became unavailable, and I was forced to sign the new contract. Now, I will say, the workers DID do a great job of packing and loading everything for sure. I was told it would be 3-5 business day for my stuff to arrive. I called after 6 days and was told 7-10 days. My belongings finally arrived 14 days later. I have STILL not been able to reach my salesman, and the company refuses to do anything about the additional charges. I wound NOT recommend them to anyone for any kind of move, large or small!

Move size: Full cross country move

Original service cost: $4,158

Additional service cost due

to quoting incorrectly: $457

Move size: 1 Bedroom Home Service cost: $4158

If you come across Relocation Nation, you should move on, do not stop, just keep going.

From the moment you enter the website of Relocation Nation, the impression given the wording and overall content is they are a MOVER, which they are not, this is a broker, very deceiving. The word agent, referring to actual moving companies contracted is buried within the text. You be the judge: https://relocationnationmoving.com

Most of us do not move often and go into the process lacking knowledge of the industry and current costs. Internet advertising, paid positioning and a decent website can easily pull you in. If you do call, you’ll speak to a friendly customer service representative who will not disclose they are a broker. We did not learn this until after having issues with the actual mover - it started when they did not arrive on the scheduled day. My wife stated it was important to occur on Saturday as we both took time off from work and needed to be back on Monday. After assurances that delays are unlikely and it would take an extraordinary occurrence, the mover did not show up until Sunday afternoon. The contents did not arrive until Monday. Eventually, we realized we were told what we needed to hear to sign at the time with their fees be paid up front (via electronic check which is not reversible) and when problems arose based on misleading statements or lies, RR referred to or the reality was “hid” behind the language in the contract. Asking, “did you read the fine print of the document signed.” Statements made to the contrary notwithstanding.

When the mover arrived, the truck was already loaded with another’s possessions. It was clear that there was not enough room and later stated by the broker to be “our fault”. My wife was quoted an initial amount with a fee payable up front of $866.00. When she realized there were additional items, she called and gave a detailed list. Another “upfront” payment of $723.02 was made. So far we have paid $1,589.02 to someone who we thought was a mover. If one knowingly wanted to pay a broker for a few phones calls and exchange of information, at a minimum the process should be reasonably stress free. The reality was far different with items left on a driveway due to “lack of space” which after some heated discussion, a commitment made it would be picked up and delivered free of charge. Ultimately, we simply wanted this experience over, did not trust that the remaining items would be picked up promptly especially given they were sitting exposed to the elements in the interim. We rented a truck ourselves, took additional time off from work and picked up the remaining items the following day (nearly a four hour drive each way). When we called Relocation Nation, stated despite the bad experience would like to end it amicably and would have requested the cost of the truck only. The response was “no, you should reread or have read your contract before signing” effectively saying, what we said before you signed means nothing.

They are not BBB accredited. The link below shows RECENT complaints to the BBB, all terrible.

https://www.bbb.org/us/fl/lake-worth/profile/moving-and-storage-companies/relocation-nation-moving-and-storage-llc-0633-92022817

More reviews, some very good ones though a bit dated, recent are bad and similar.

https://www.mymovingreviews.com/movers/relocation-nation-Moving-and-storage-llc-32690

My advice, you do not need a broker and if you chose to use a broker, stay/move away from them.

Ken W

Move size: 2 Bedroom Home Service cost: $4500

Have used Relocation Nation Moving many times. I love how they always take care of me and my things. When I moved my things to storage, they helped and did it quickly. The second time they assisted me to move into my new apartment, just like the first time, fast and smooth except for me because I had to suffer from the anxiety of finding a new area for everything, like everyone in a new home. And now, they cleared out my most extensive storage, like always the best. The costs are excellent, and the guys are amazing.

Move size: 2 Bedroom Home Service cost: $3421