Purple Heart Moving Group

Simply put, using Purple Heart Moving was the WORST experience ever!!! First take note that Purple Heart is just a ‘middle-man’ so they are marking up the costs of the movers they use. They also like to quote you one price, then steadily increase it before the move and finally hit you with a bill at the time of moving saying the estimate was just wrong. So in the end the move cost about 30% more than quoted to start. The move also took over ONE MONTH!!!!! Yep you read that correct, it took a month to get our belongings. And when we finally received our items (after many many many phone calls and emails), they damaged multiple items, the broke some items, and they even lost/stole a box with a center channel speaker, a receiver and high-end speaker cables. In the end, after filing a dispute, we received $300 – what a joke. So basically here is the racket, they can ‘lose’ a box (steal it I mean), and then since they only pay you pennies on the dollar value, the movers can pocket the items and sell them to make more off you. Oh and they even asked for a 20% tip for all of this nightmare.

So here is how you move. DO NOT USE A MOVING COMPANY, especially not Purple Heart if you do. Go rent yourself a moving van, then pay a handful of buddies say $500 a piece to help you pack up, drive to your new home and unpack. You will save thousands of dollars, less items will be broken, and it will not take a full month to get your items after you arrive in your new home.

Move size: 2 Bedroom Home Service cost: $7500

It was a really stressful situation having to move from New Mexico to Maryland. I just got another military and it was time to go home and I wasn't sure what I was going to do when I got there. It was a two and a half day bus ride from Clovis to Baltimore and I was exhausted having to go through the whole process and really just wanted to get it over with. Thank goodness I called these guys. Seriously, they came over packed everything and it was on its way. The professionalism they showed made me feel comfortable letting them handle my stuff. You don't always know what other people are going through so the fact that they were respectful and careful with my things really help me out in time where I was feeling super stressed. I not only recommend this company but I highly recommend this company to anybody.

Move size: 2 Bedroom Home Service cost: $700

AVOID this HORRIBLE moving group altogether. We had a binding contract set on May 29, 2018 to move a studio from Boston to Houston, $2700, with a set pick-up window and they BAILED, leaving me scrambling now to find assistance in the busiest moving season. It's ridiculous that they aren't fined fees just as a customer would if the roles were reversed- what's the point of this 'BINDING' contract? I truly hope they get punished for unnecessary stress they have caused me and others that I see below.

My move window was supposed to be June 24-26, 2018. After I called and emailed numerous times, they told me the driver would pick up the stuff on June 26, the driver, Isaac with UJ Transport LLC, says 5-6pm. After I reach out to the him numerous times, I finally hear from him at 4:45pm stating that he cannot come to Boston until 9pm. He then proposes to do it first thing in the morning (7am) the following day, the 27th, even though I had to again rearrange my work schedule again. When I called him at 6:40am, he isn't even aware of the job and says he can't do it and to call the company! For the remainder of the day, the Purple Heart including its manager, Makena Rhodes, were incompetent with poor communication and failed to find a replacement driver. Also a FALSE CLAIM on their website: they DO NOT have 24/7 customer service.

Move size: Studio Service cost: $2663

I am filing a complaint against them with the Attorney's General Office. This is truly a "Bait and Switch" scam and they need to be stopped. All they do is scream at you to intimidate you, and they change everything about the payment and how to get paid. If anyone uses this company again, they should have their head examined. The positive reviews have to be false. This is the worst experience in my life. I would never, ever do business with this company of their Van Lines called Vanlines USA. I went to the storage and I will be lucky to have everything delivered and not broken. Moving is stressful enough, this company made it horrible.

Move size: 2 Bedroom Home Service cost: $4600

I put my move online and probably got over 50 calls from different people. I spoke to a gentleman at Purple Heart moving and he was very helpful. I am glad I followed my gut feeling. I have moved a few other times and it was a tragic experience. The move went very calm and I stayed informed. The truck drivers and loaders were nice and did not speak a lot. They let my son watch them load and went out of their way to make us comfortable. Everyone I spoke to went above and beyond.
Next time I move, I’ll be doing the same thing. It was easier than expected.

Move size: 2 Bedroom Home Service cost: $3080

This is the kind of company that gives moving brokers a bad name. We have made numerous moves over the years and this is the first time I have ever been scammed out of a $500 deposit when our move got changed on us. Contacting customer service has been a nightmare. The window for canceling and getting any kind of refund is 72 hours. Honestly, if a move is booked, with a deposit, and gets changed after 72 hours but still weeks before the scheduled move there has to be a reason for the cancellation. If you are military and your move has the potential to be rearranged on you please do not consider using this company. My father is a purple heart veteran, the name alone to me represents trust/respect which was what prompted my initial call to them, from my experience they have completely misrepresented themselves.
If you are not 100% sure your move will not be changed call someone else, unless you have money you don't mind throwing away.

Move size: 2 Bedroom Home Service cost: $7000

Purple Heart Moving group’s customer service was spot on! They stuck to their word and stayed in contact with us. Our delivery men were careful and attentive, and all of our belongings arrived in tact. Their professionalism really won us over, because we’ve used moving companies in the past and Purple Heart Moving Group was by far the best experience we’ve had. My husband works in the entertainment industry, so we have been moving around quite a bit. I’d recommend this company to anyone that appreciates professionalism, great customer service, and wants all of their belongings to arrive in one piece. My husband and I will be using Purple Heart Moving Group again in the future! Thank you so much again Purple Heart Moving Group!

Move size: 4 Bedroom Home Service cost: $4100

I used Purple Heart Moving Group when I moved out of state. I had a great experience with this company. Scheduling the movers was quick and easy, and their services were very affordable. The movers arrived on time and were extremely helpful. They listened to my requests and followed my directions very well. Overall, they were very careful with my belongings, especially when moving the furniture and the boxes that contained fragile items. They made sure I was okay with everything throughout the move and paid attention to my feedback. I felt comfortable knowing my belongings were in good hands and that everything would be in good condition once I arrived at my new home. I’m very happy with the way the move turned out. I would definitely request their services again.

Move size: 3 Bedroom Home Service cost: $4500

Excellent, professional service. We made a last minute booking the day before the move and everyone was more than accommodating. By the following afternoon all our stuff was moved in the space of 30 minutes down 3 flights of stairs. Bed was wrapped in plastic at no extra charge, staff were all very polite and friendly. And even shuffled furniture around for us at the new place to get it exactly where we wanted it. Wonderful service, we will definitely be using this company for all our moves. And price was definitely reasonable for saving us all the trouble and effort.

Move size: 2 Bedroom Home Service cost: $2000

Purple Heart Moving Group made a potentially excruciating experience much easier than it could have been. They were communicative from the beginning of our interaction, and answered any questions that we had. I was particularly stressed as this was my first long move, but it turned out to pass right by uneventfully. Once I got to my destination, I inspected all of my belongings quite thoroughly and saw that they must have taken great care while handling them. Everything arrived in one piece, and they had even taken enough care to provide extra wrapping for my valuables without our requesting it. This obvious care for other people’s possessions, coupled with their immaculate customer service, made this a perfect moving experience. If I ever have to move again, I will be certain to use this moving company again.

Move size: 2 Bedroom Home Service cost: $3250

If you use these movers you need to be aware of several things:

1. They are not movers, they are brokers. They will send a random moving company out to move your things. you will not know who it is in advance, you will not see reviews for this company and you will not have a choice.

2. They will discourage you from getting an in-home estimate, so that they can low-ball you over the phone. I gave detailed descriptions of my belongings over the phone, including measurements, and on moving day was told I owed $2000 more than the detailed estimate, which of course was $3000 more than what they originally quoted me.

3. The estimate they give you is completely non-binding and therefore useless. You will see this in the small print of the estimate.

4. MAKE SURE YOU GET REPLACEMENT VALUE insurance. The movers literally dumped my things into boxes, resulting in several damaged items.

5. Purple Heart will tell you that your items will be delivered 7-10 days from pick-up, but then the mover will tell you that it is 7-10 days FROM THE EARLIEST DELIVERY DATE that you give them. So instead of getting things at the earliest date possible, you get them about 3 weeks after they were picked up..

Last but not least, if you complain about any of this, they will offer you a nominal refund (they offered me less than 1% of the full cost of the move), and ask you to sign a nondisclosure agreement! Obviously, I refused to sign.

Move size: 1 Bedroom Home Service cost: $8000

I was absolutely dreading moving back home to North Carolina, to live with my parents for a few months before moving into my new Charlotte apartment. Besides the fact that I would be living at home, the idea of moving my belongings over 600 miles haunted my dreams prior to moving day. Luckily, I came across the Purple Heart Moving Group. As soon as I went on their site they pushed me to call their customer support instead of meandering around the site. In less than "9 seconds," I was talking to one of their cordial agents who guided me through the site and gave me a quote over the phone. On moving day, I was anxious that they wouldn't be able to pack my belongings fast enough, leaving me to put in as much work as them while also feeding the movers throughout the long, hot day. In not even four hours my whole place was packed and on the truck. We drove the 10 hours and change to Charlotte and were all done by sundown. When I was a kid my family moved about the same distance as we had just accomplished, but our movers took two days (they lied and said one day) and scratched up all of our furniture. That experience made me naturally fearful of how Purple Heart would perform. Happy to say they completely blew my expectations.

Move size: 2 Bedroom Home Service cost: $1000

This is by far one of the best companies I have used for moving. I originally used them to help move my Aunt from Mississippi to South Carolina. I have had numerous bad experiences with moving companies before. I feel that Purple Heart gave me a customized experience. My aunt is elderly and has a lot of antiques and valuable property. Once the company showed up and she was able to talk with the guys, she was more comfortable letting them move her belongings. She is very picky, so I know that those guys had to have patience to deal with her. Anyway, long story short, Once the movers had everything moved in she was very satisfied with her property not being damaged. I really appreciate the service this company provides they take a personal approach and make you feel comfortable letting them handle your property, and they are very professional at doing their job. Thanks.

Move size: 1 Bedroom Home Service cost: $1200

Picking the Purple Heart Moving Group was a great decision for my long distance relocation. This company had great customer service both on the phone and in person. They assisted me in moving from start to finish. They completed to process effectively and efficiently. They addressed all my concerns about moving and and treated my things carefully and respectfully. I would always worry about something happening to my belongings especially fragile items. With Purple Heart, I didn’t have to be concerned about damages or fragile items. They packed everything properly to ensure all my things were taken care of. I was amazed how such a complex task was completed fast and thoroughly. All the movers were polite and patient as they addressed all my questions and concerns with the process. Overall, I had a very good experience with Purple Heart. I was treated fairly, and received fair pricing. I had no issues and I am very satisfied with this company’s service.

Move size: 2 Bedroom Home Service cost: $1500

Purple Heart Moving Group is such a great moving company. If not one of the best moving companies around. I have moved so many times due to a demanding lifestyle and have found that purple heart moving group is one of the best I have ever used. Especially for a long distance move, this company is top notch. I have been so ecstatic with this company, especially how great their customer service is. Not only is their customer service absolutely phenomenal, they are so professional in every manner. The workers, the management have all been so helpful especially in these stressful times of life. Long distance moving companies can be so difficult to work with, and it can be extremely complicated, very expensive, so of course I was nervous at first. Take my words though when I say you couldn't get better than Purple Heart Moving Group. From the start you will be ultimately satisfied. I am so grateful for this company and how they have been so kind to me and my family. Thank you Purple Heart Moving Group.

Move size: 3 Bedroom Home Service cost: $1000

I recently moved from Arkansas to Maryland for my first job out of college. I was nervous about the move because I was having to do it all on my own; I didn't really know what to expect.

Picking Purple Heart was a great decision. They were very understanding and explained the whole process to me. When the time came, they made everything easy.

As a young person, I don't have many traditional valuables. However, I have a lot of expensive medical equipment such as my backup wheelchair and specialty bed that would have been a nightmare to replace. They were very careful, and everything made it to my new apartment in great condition.

I was able to start my new job without being stressed from the move.

Move size: 1 Bedroom Home Service cost: $1200

This is the worst moving company ever, when they want your business they burn your phone up calling. When it was time for me to move no one came to pick my stuff up, when I called to question the driver He was so rude and even cursed me. When I tried to call Melissa the individual who call every 30 minutes to get my money and my business she won’t answer her phone answer. I reported them to the better business bureau. They did nothing to try to help me move my items just stop answering the telephone oh and they were fine my money back in my account without me even though I know respect extremely rude should be close down whatever.

Move size: Partial Move Service cost: $1700

One of the biggest mistakes of my life was choosing Purple Heart Movers.
From the very beginning, I did not have the communication I was promised. They did not return my calls. The original estimate escalated from 5k, to 9k to almost 12k by the time our household was delivered to our destination. The Sub-contractor they hired to unload the truck did not complete the job, leaving most of the boxes in the garage. When I followed up with the Sub Contractor, I was screamed at and hung up on. Boxes were crushed in the delivery truck and many items were broken.

Move size: 4 Bedroom Home Service cost: $12000

Seldom can one say they were able to have a stress-free move. Thankfully, I can say Purple Heart Moving Group made it happen! From the moment I called to plan my sudden interstate move, the team displayed the highest level of professionalism. Within minutes of my internet inquiry, an onsite live meeting was scheduled to plan the move and iron out the details to stay within budget. At my old home, staff explained each detail of the move and how my belongings would be protected and arrive without any dings.

Movers arrived on time and brought high-quality packing material. With good humor and friendly conversation, they worked quickly and efficiently to pack and load up the truck. During the transit, we were in constant contact. It made me feel like I was truly being treated like family, and staff were living the company values. Movers even helped with unpacking and loving placement of items when I reached my new home.

Job was completed ahead of schedule and even under budget; two things you don’t often get the chance to say! Thank you, Purple Heart, I can’t recommend your team highly enough.

Move size: 1 Bedroom Home Service cost: $2000

I’ve moved across the country several times and this is by far the worst move ever! First, I would not give much weight to the five star reviews on here and consider the more detailed and emotionally riveting reviews that accurately depict consistently poor business practices by Purple Heart Moving Group.
Second, all Veterans and Active Military Service members, avoid this company. They do nothing to support Veterans and Service members. In fact, I have requested Department Defense Trademark Licensing Program Office to look into this business use of “Purple Heart”, and one of Bait and Switch practices. They are a transport broker who accept the lowest bidder from third party movers. Also, I’ve submitted a letter to TRANSCOM requesting Purple Heart Moving Group be listed as off limit establishment in accordance to with Armed Forces Disciplinary Control Boards and Off Installation Liaison and Operations. Their business practices, poor service and communication combined with unconscionable contract terms adversely impacts the [financial and emotional] health and welfare of members of the Armed Forces.
THE SALES PITCH: they will tell you everything you want to hear that makes you comfortable with allowing them to move your home. They will tell you that moves can be fast as 6-8 days but they have to follow DOT rules and that it can take up to 30 days. During this pitch they don’t even know who the transporter is. They are misleading people. When I asked about moving from Bay Area, California to Florida they offered assurances that they will do their best to get it moved quickly and within DOT driving time for drivers. You can almost count on your household goods arriving 30 plus days. Ask about the late fees for delivery after 30 days. AND be sure to note that the 30 day clock starts on the day you tell them you can receive delivery. Oasis moving arrived and packed our home 23 June 2018. He asked me when I would be available to receive the delivery. I told them 28 June. So, by contract the 30 days started 28 June AND the 30 days DOES NOT include weekends. What you need to tell them is the day the load out your home is the day you can accept delivery so the 30 day clock starts immediately. I will get into OASIS moving later another poor performance.
CONTRACT: Find a company that can ship door to door. THEY ARE A BROKER THAT TAKES THEIR REFERRAL FEE AND LEAVE YOU HANGING. AS A PROPERLY LICENSED INTERSTATE MOVING COORDINATOR/SHIPPER AGENT/BROKER, PURPLE HEART MOVING GROUP IS NOT A MOTOR CARRIER AND WILL NOT TRANSPORT AN INDIVIDUAL CUSTOMER/SHIPPER’S HOUSEHOLD GOODS BUT WILL ORGANIZE AND ARRANGE FOR THE TRANSPORTATION OF HOUSEHOLD GOODS



Once they had you off to a third party, they could care less. Your calls will be received my carefully scripted responses giving your assurances that they are working and coordinating. Every time I called they had no clue and always said let me find out and get back to you. They never got back to me. You will spend countless times calling and sending emails for a status but will fall on def ears.
They absolve themselves for any actions of the movers they hire.
CUSTOMER SHALL INDEMNIFY AND HOLD HARMLESS PURPLE HEART MOVING GROUP AND ITS SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND AFFILIATES FROM AND AGAINST ANY AND ALL ACTIONS, CLAIMS, SUITS, LIABILITIES, PROCEEDINGS, PENALTIES, FINES, COSTS, AND EXPENSES (INCLUDING ALL REASONABLE ATTORNEYS’ FEES) RELATING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF THIS AGREEMENT BY CUSTOMER.
They will by contact bind you to filing claims only in Florida which contradicts contract law whereby the Plaintiff can file in the state where damaged are incurred which could be the state where the load out occurred. It keeps their legal fees low by keeping it local to them.
IT IS AGREED BY THE PARTIES AS MANDATORY THAT THIS AGREEMENT SHALL BE GOVERNED BY THE INTERNAL LAWS OF THE STATE OF FLORIDA WITHOUT REGARD TO THE PRINCIPLES OF CONFLICTS OF LAW.

They bind you to negligible liquidated damages for late delivery. $30 a day! That’s it. After a 45 days of waiting they will give you $30 bucks. Tells me that they must consistently pay late fees so by contact they keep the fee low SO THERE IS NO INCENTIVE TO ENSURE PROMPT DELIVERY!
IF AT ANYTIME PURPLE HEART MOVING GROUP GIVES A GUARANTEE DELIVERY DATE AND THE COMPANY IS UNABLE TO DELIVER TO DATE FOR UNFORESEEN REASON, THE CUSTOMER WILL BE REIMBURSED $30.00 PER DAY UNTIL ITEMS ARE DELIVERED. THE CUSTOMER AGREES AND UNDERSTANDS THAT WE ARE NOT A CARRIER AND ARE NOT LIABLE FOR THINGS IN TRANSIT. ONCE THE CONTRACT IS SIGNED BY THE ASSIGNED CARRIER, ALL REIMBURSEMENTS FURTHER THAN THE DAILY ALLOWANCE OF $30.00 FROM PURPLE HEART MOVING GROUP WILL BE PURSUED BY THE CUSTOMER TO THE CARRIER. ALL LAWSUITS, REVIEWS, AND DOT COMPLAINTS MUST BE FILED AGAINST THE CARRIER AS PURPLE HEART MOVING GROUP ARE NOT HELD RESPONSIBLE FROM THE TIME OF PICK-UP.


PAYMENT
Purple Heart will accept credit cards but by contract you can only pay by case or money order. They want to ensure the transporters are not employees of Purple Heart. The movers who show up have direction.
AND they will not unload the truck until you pay. THEY WILL TRY TO RUSH DELIVERY WHERE YOU CAN’T CHECK ITEMS OFF AND LOSE TRACK OF ITEM ACCOUNTABILITY. We ended up missing items as the truck had other household goods.
UPON BOOKING, UP TO 60% DEPOSIT PLUS THE BINDING ESTIMATE FEE IS REQUIRED TO BE PAID BY CREDIT CARD (VISA, MASTER CARD, DISCOVER), CHECK BY PHONE, ACH, OR WIRE TRANSFER.IF AT ANYTIME THERE IS A REVISION MADE TO YOUR ESTIMATE THAT REQUIRES AN ADDITIONAL PAYMENT PURPLE HEART MOVING GROUP WILL ACCEPT ONLY A CHECK-BY-PHONE OR ACH PAYMENT FROM THE BANK OF THE CUSTOMERS CHOICE. UPON PICKUP CARRIER, WILL COLLECT UP TO 50% OF THE REMAINING BALANCE. PAYMENT WILL BE DUE IN THE FORM OF CASH, CERTIFIED CHECK, OR CASHIER’S CHECK. THE REMAINING BALANCE MUST BE PAID IN FULL UPON DELIVERY BY CASH OR POST OFFICE MONEY ORDER. IF AT ANYTIME A CREDIT CARD IS AUTHORIZED FOR PICK UP OR DELIVERY PLEASE BE AWARE THAT A 3%-10% CHARGE MAY OCCUR FOR PROCESSING.
TIP: BEFORE even talking contract make sure you do a good estimate for cubic feet. They will screw you on cost.
BULKING $200! They will try to sell you additional fees. Bulking means they won’t pack anything on top of the item. We paid bulking for the piano so that nothing is packed on top. They packed lots of boxes on top. When I explained to them I paid for bulking the piano they came up with additional cubic feet of items which would wash about the bulking fee.
QUALITY ASSURANCE: FACT, there is no quality assurance. They will call you to go over number of items to give you an accurate cost but they will call you early on in your move so you may not have an accurate box count. Once you sign the contract there is no quality assurance follow up calls. They got your money and household goods.

STORAGE: OASIS Moving Company from Las Vegas. AVOID! As a broker, they will not have a 55 foot trailer that loads your household items for door to door delivery. Instead, they will bring 26 footer or smaller trucks to ferry to a warehouse that is NOT climate controlled. We have many items damaged from HEAT. Two laundry baskets were basically melted together. Our items might as well have been stored in the Nevada desert. The storage time was from 30 June to 1 Sept. They IMPROPERLY STACKED ITEMS CAUSING DAMAGE TO FURNITURES, BOXES WERE CRUSHED, DINING TABLE CHAIRS WERE BROKEN. ABSOLUTELY NO OVERSIGHT BY PURPLE HEART ON QUALITY CONTROL OVER THE MOVERS THEY CONTRACT.
INVENTORY SHEETS: IMPORTANT They don’t log down the item or box to the number. We also found a second set of numbers of the items
REBUTAL: They will try to respond to negative reviews and show empathy. DON’T BUY INTO ANY OF THAT.

CROSS REFERENCE WITH BBB, YELP AND SITES LIKE THIS AND YOUR DUE DILLIGENCE SHOULD TELL YOU TO AVOID PURPLE HEART MOVING GROUP.

Move size: 4 Bedroom Home Service cost: $17000

TAKE YOUR BUSINESS ELSEWHERE! I would give zero stars if possible. I would advise you read through the many negative Google reviews this company has & look else where if you’re seeking a quality moving company.

As many others have stated, we were grossly misquoted; expected to pay an additional $500 for a smaller shuttle to deliver our belongings (which was not needed, as our apartment accommodated the size of their vehicle).Once Purple Heart has your deposit, good luck getting any response from their customer service team. I even had one customer service rep tell me that there were only TWO reps there to answer the phones. We were told to expect pickup between 8-10 AM; however, we waited until 10:00 PM before the movers actually arrived. This was a huge inconvenience, as my husband and I both had to take off work to accommodate the original time frame they gave us.

Once they arrived, the guy who seemed to be in charge was extremely unprofessional and tried to rush us through signing the paperwork, RIGHT AFTER he told us that we “should have read the original contract more throughly” after we complained about the misinformation that was given to us upon hiring the company. They also informed us that we would have to pay additional fees for packing materials- though the customer service rep (Michael Robinson) told me that the way we had packed our belongings would be fine. By the time they had everything in the truck (12 AM), my husband had to jump start their truck in order to get them back on the road.

After reading so many terrible reviews of this company, we are lucky to have received our belongings in about 2 weeks. I see that several people have waited up to a month, despite Purple Heart customer service reps guaranteeing “no more than 6 days”. Not to mention, several boxes that were destroyed, leaving multiple fragile items broken.

It’s a shame that these people run their scam under the guise of a “family owned company”. We chose them due to their competitive rates, but once they hit you with numerous additional fees, you’re better off choosing a more credible company. I’ll be reporting Purple Heart to the BBB.

Move size: 1 Bedroom Home Service cost: $2200