Purple Heart Moving Group

We used Purple Heart Moving Group for an interstate move. They were absolutely fantastic. From the first call through the good-byes they were awesome. Constant and effective communications that they kept with me gave me the comfort that at least this part of the move was going to go well. They went out of their way to make the move happen on time. All my valuables were delivered to my new house without a single scratch on any of the items. The bill was appropriate and I was not overcharged. I cannot say enough good things about the this company.

Move size: 3 Bedroom Home Service cost: $3000

I could write an entire 10 page essay with my sources cited on all the things that went wrong with Purple Heart Moving Group. They are not a reputable broker and the carriers they hire are not good either. (I had no idea the whole time because when I got the quote, the man told me that their own company provides the moving services {apparently only on the east coast which they failed to mention to me until after I first posted this review}) The first carrier they hired didn’t show up for 3 days and last minute they hired an even worse carrier. The drivers demanded that I text them pictures of my drivers license and credit card front and back, that’s not standard practice. My credit card company told me that was DEFINITELY not ok either.

Anyways, about 21 days pass and they still had no idea when I was going to get my stuff and I am constantly calling Purple Heart and the carrier begging for information. The carrier and Purple Heart told me to pay more money after I received a message saying I could pay upon delivery or else I wouldn’t get my stuff aka the “hostage” situation. I didn't care that I owed more money due to the weight, but the fact that I had waited weeks until knowing they were never going to give me my stuff unless I gave them more money beforehand is annoying. I kept calling asking the status and then they FINALLY said, We aren't delivering until you give more money.. even after being told I could pay the remaining balance upon delivery, which I have proof of as well. Do you know how annoying it is to be anticipating my shipment arriving for weeks on end, only to find out it never even left the facility? They (Purple Heart) would say, "It's being loaded today." Then I'd call the carrier, and they'd say, "It hasn't been loaded and it's not on its way yet. Maybe the end of the week."

Every complaint I made, they would turn it around and blame me for not wanting to pay, not wanting to do this or that. That was not the case, I just wanted to be done! I called them all the time asking the status of my shipment trying to figure things out, and they kept acting like it was my fault. They should be calling me, but actually I was the one having to go back and forth between Purple Heart and the carrier for hours. I would be on hold or sent to voicemail all the time by the carrier all the time, and if they wanted me to just deal with the carrier, they should have refunded me completely then. I'll get more onto that later..

After all of that happened I demanded refunds from Purple Heart which I did get approved but never actually given to me ($300), but it doesn’t really change all the things that happened in this process. If you value your items / have a job that you don’t have time to take off for and don’t want to feel scammed or ripped off, you should hire the carrier directly not do it through a broker. I will never make that mistake again, or if I use a broker it would not be this one. There were many more lies told to me throughout the entire process to make me feel better, but believe me when I say that it is unfair for anyone to ever have to go through what this company has put me through. I wouldn’t wish anyone to work with this company even my worst enemy.

--- UPDATE
Finally got my stuff April 25th with damages. They were supposed to pick it up on April 3/4th, didn't show up until the 6th, then finally delivered weeks later. I was just happy to have my items. There's so many other businesses that would do a better job, I gave way too much trust with this company. They kept assuring me it would not take as long as it did. I had to take off work for my job for this move, who wouldn't be mad about that?

As mentioned earlier in this, they approved that $300 to me and never gave it to me. Note, I asked for a full refund and they said $300 was the most they could give me at THAT time. I was fine with that, but still nothing. If the $300 refund was fair, where's it at?

After my delivery (April 26), they said they would give me a full refund as long as I removed these reviews and signed an unethical non-disclosure agreement and if I said anything about what happened during my move, then they would pursue me in court. That's not really the best way to handle business and makes them look so unprofessional. Had I been given my refund instead of being manipulated, I would have said that they made things right with me regardless of this disaster that happened. I cannot say that about this company, truly unprofessional and one of the worst businesses I have ever had to deal with.

Move size: 2 Bedroom Home Service cost: $3700

I had a great experience with Purple Heart Moving Group. From the first touch point of filling out their form online to them delivering our "big" items, it was a smooth ride the entire way. The rep on the phone walked my husband and I through the quote and how the rest of the experience would be handled. We had known the move was coming and were able to pack up rooms but needed help moving heavy furniture and our large appliances (don't have friends or family in the new location). The movers were on time, handled our belongings with care and delivered without damage. I can say they were the best, easiest part of our move. Didn't break the bank or our backs! I would not only use Purple Heart Movers again but I would recommend to my friends and family.

Move size: 2 Bedroom Home Service cost: $3000

Picking up your whole life and moving across the country is never an easy task. If you have not had to experience this, take it from someone who has multiple times due to work! I have seemed to have the worst luck with movers; previous movers had damaged my items, lost them, have been late, or just never showed up! After putting out a post on my Facebook looking for recommendations, I decided to give Purple Heart Moving Group a try, and I am sure glad that I did! Not only were the movers so personable and friendly, they were so respectful of our items, making sure that everything fragile was wrapped nicely and placed in the truck securely! They were super hard workers too, which I highly appreciated! In many of my previous moving experiences, the movers took many breaks, moved slowly, and then charged me by the hour for their slow work. Purple Heart Moving Group was the complete opposite! From the moment they arrived to the moment they left my new home, they were working! When arriving at my new home, the movers again were so helpful helping put down rugs, set back up furniture, and even dealt with me when I wanted my furniture moved to the opposite side of the room after they had already set it up! If you have ever moved across the country, or even just from house to house, you know how stressful moving really is! I cannot thank Purple Heart Moving Group enough for making my moving process so easy, and taking away all my stress! If I have to ever move again out of state, they will definitely be my go to! Money well spent!!

Move size: 4+ Bedroom Home Service cost: $3500

When my husband got relocated, I had just given birth to twins. He had to go ahead and start working in KY, and I stayed behind with the girls to pack up. I could not imagine moving our new family 300 miles. I was a disorganized mess. Days before the move, I still was not ready. My friends showed up and took over. They packed and labeled everything. In big letters, they wrote the contents and included the room in our new house that each box was going to.

Enter Purple Heart Moving Group. I’ve never hired movers, so I didn’t really know what to expect. Moving day was a breeze. The guys were polite and professional. I expected chaos, but everything went so smoothly. They even helped me find the dirty diaper pail when I realized my friends had packed it too!

Watching them load the truck was amazing. Boxes first – like Tetris! They took care not to damage our furniture and made sure the girls’ beds and changing tables could be set up immediately.

I can’t imagine a move going any better. I’ve heard horror stories too. But the guys at Purple Heart took care of our family. The unloading went just as smoothly. They even stayed late and assembled the cribs and our bed! I nearly cried. Thank you so much guys!

Move size: 3 Bedroom Home Service cost: $2900

My husband and I are constantly relocating, as we both work in freelance and are able to pick up and move whenever we want. We love the flexibility in our lives and schedules, but really dread the actual moving process. Since we work from home, our office is filled with really heavy, solid wood furniture as well as multiple computer monitors and office supplies. Our entire house is filled with over-sized furniture and pieces that we just didn't want to move on our own again. We found the Purple Heart Moving Group online and are so thankful we decided to go with them! They really streamlined the whole process and made our move enjoyable. Not only were they extremely professional and friendly, they moved each of our pieces with care. The movers were prompt and on time, and we didn't have to lift a finger.

Overall, we are highly satisfied with our experience with the Purple Heart Moving Group. The fee was competitive and fair, staff was kind and communicated every step of the process with us, and our belongings arrived at our new home safely.

Move size: 3 Bedroom Home Service cost: $2500

This is around my 8th long distance move (5th cross country) and by a long shot the worst, most stressful, unprofessional move I’ve experienced. Purple Heart are brokers whose estimator tool is unreliable no matter how precise you are in the info you provide them, and once they had my deposit they totally disappeared from the equation. Didn’t respond to emails, no answer on the customer service line, and no response to messages left on the customer service answering machine

Lowlights of my move:
-Guaranteed a moving date that was inflexible due to the sale of my house, but this info was not passed on to the actual local movers so we scrambled for 3 days to determine a loading time despite several weeks lead time
-Unprofessional movers who showed up late, did not lay down protection for my wood floors, threw light bulbs from lamps around the house resulting in broken glass everywhere along with other garbage, took personal cell phone calls all day long, did not properly wrap furniture, damaged several pieces of expensive furniture and broke pictures and mirrors (half of my stuff is in storage so who knows what other damage awaits), etc
-$2500 check was deposited TWO times, over withdrawing my account. I called and called to try to get the situation rectified, in the middle of a cross country drive. No response until my bank took back the funds; then they tried to claim my check had bounced. Never an apology for their error, and even wanted to charge me their bank fees for the returned check
-Total cost was nearly $4000 above estimate. They underestimated the volume by about 50%, then you’re stuck paying with no choice as you’re stuff is already in the truck. Also constant nickel and dining for other items.

I could go on and on..late delivery, screening calls..but I’m trying to cut my losses and move on from the nightmare.

Just do yourself a favor and steer clear! I was fooled by positive reviews and wish I had seen some of the more recent ones..

Move size: 4 Bedroom Home Service cost: $10000