Purple Heart Moving Group

This company is a fraud.

Let me first preface this review with this: If I had to choose between using Purple Heart again for my move or setting all my belongings on fire so they couldn’t touch them, I would HAPPILY watch everything I own burn. This has been the absolute WORST experience of my life and no one, and I truly mean NOT ONE PERSON at Purple Heart has been remotely helpful. Not to mention some of my items were STOLEN, yes you read that correctly **STOLEN** and EVERYONE from purple heart is avoiding my phone calls.

Let me first start with Josh Donovan whose phone number was conveniently disconnected a few weeks after I wrote a big fat check to Purple Heart. Josh first assured me that Purple Heart was not a broker, which was ABSOLUTELY FALSE, and that all movers were required to wear a mask, booties and gloves when entering the home, again ABSOLUTELY FALSE. He assured me my things would be there between 3-10 business days and usually does not take up to 10 business days, again ABSOLUTELY FALSE. I am now half way into WEEK EIGHT, yes my friends read that again, WEEK EIGHT, and Josh if you are reading this and need help with counting, that is 37 business days, which is nowhere close to 10 business…

Scam!! do Not Use This Company.

On 6/23/2020 I received a quote from Purple Heart Moving company to move my belongings from TN to SC for $4482.56. Purple Heart assured me this was a very high quote to allow for any errors or extra items. The movers were to arrive on June 30 but there was a 2 day window in contract. We communicated with movers that we were closing on our home on July 2nd and really needed to be moved on June 30. Purple Heart hired another company to move us, Dependable Mover out of New Jersey. We were unaware that this was the process. They called on June 30 to say they would not arrive until the morning of July 1st. Then on July 1st movers did not arrive until 5:00pm. Again we were scheduled to close on our home the next day and had to be out of home. Once they arrived they said the estimate was wrong and our furniture was much heavier than our quote. They increased the price by $3264.99 with a total cost of $7747.55. I was so upset and did not have this kind of extra money. But it was the night before we had to be out of our home, after 5:00 pm and too late to find another mover. We had no choice but to pay the extra money. Movers were not able to move all belongings so we had to rent a truck…

THE WORST MOVERS EVER!!!!

Simply put, using Purple Heart Moving was the WORST experience ever!!! First take note that Purple Heart is just a ‘middle-man’ so they are marking up the costs of the movers they use. They also like to quote you one price, then steadily increase it before the move and finally hit you with a bill at the time of moving saying the estimate was just wrong. So in the end the move cost about 30% more than quoted to start. The move also took over ONE MONTH!!!!! Yep you read that correct, it took a month to get our belongings. And when we finally received our items (after many many many phone calls and emails), they damaged multiple items, the broke some items, and they even lost/stole a box with a center channel speaker, a receiver and high-end speaker cables. In the end, after filing a dispute, we received $300 – what a joke. So basically here is the racket, they can ‘lose’ a box (steal it I mean), and then since they only pay you pennies on the dollar value, the movers can pocket the items and sell them to make more off you. Oh and they even asked for a 20% tip for all of this nightmare.

So here is how you move. DO NOT USE A MOVING COMPANY, especially not Purple Heart if you do. Go…

DO NOT USE THIS COMPANY

Hiring someone to move you across the country is supposed to be the less-stressful option. I cant physically move my belongings into a truck anymore, and I've made the cross country move on my own before. Driving a huge truck with a trailer is very stressful and I vowed to never do that again.

These people are a freakin scam. Suck you in with a low quote, double the price the day before the move (when you have no choice) and just generally stick it to you any way they can. The ONLY thing that they were truthful about was the pickup day, and drop off day. Based on the other horror stories, that was a massive stroke of luck. The moving truck showed up, they started loading and promptly RAN OUT OF ROOM IN THIER TRUCK. At that point I had less than 24 hours to be out of my house and had to find a moving truck at 4pm on a friday. At the end of the day, after insane amounts of stress, I still ended up loading a truck and trailer on my own and driving across the country. WORST. EXPERIENCE. EVER.

Movers

DO NOT USE!!!!

These movers charged me double the amount that was quoted and only took 75% of what they quoted. They basically hold you hostage till you have no choice to agree to the price. They arrived 5 hours late and didn’t deliver same day as requested.

This is a scam!!!

Bait and switch, damaged and lost property

Do not trust this company. Not only did they intentionally under quote the move. They waited until they halfway loaded the truck to tell me that the square footage was DOUBLE what they fraudulently estimated. They then doubled my cost. If that was not enough to cause me anguish they are a now a month in to the move and my belongings are still in some unspecified “warehouse” and they refuse to tell me when it will be delivered. In fact they keep leaving me VMs that my property was loaded and will be delivered in 5-7 days but when I call they tell it was not yet loaded. So which is it? They also refuse to provide updates unless it is within a”12-2” window which is the only time window that will research your delivery. Then they go on to just leave another message that you are loaded and will be delivered in “5-7 days”. They are by far the most unprofessional, incompetents discourteous outfit I have ever had the misfortune to deal with.

Update: when they finally arrived I was given a one hour notice to “get cash” or they would not unload anything. 3 random guys showed up, refused to wear masks, delivered a lot of broken items, had no idea what the box count was and scratched my…

Run Far, Run Fast!

TL; DR: Listen to the reviews and RUN!! Customer Service does not care about you or your belongings and refuses to help after getting their money.

This company was awful to work with. This was the first time we have ever got someone else to move our belongings for us and I don’t know if we would ever do it again after dealing with Purple Heart Moving Group. When we first put in an inquiry, the sales team was very nice, patient and answered all of my questions. Their rates and services sounded really great (at first!). All of our belongings initially amounted around 350 cubic feet, so they gave me a total of $2,100, and if anything was added, they told me 15% of that total went toward adding or removing items. They have a two-day pick-up window, where you basically have to be ready at any time in those two days at a moment’s notice. Stressful, but we did so with no complaints. At the time of pick-up, they added $500 on top of our total because we added and removed items to make it 400 cubic feet. We coughed up the excess with no additional complaints. They told us that our stuff would be at our location 4-14 days after we would be there to get it. It is now 20 days past our…

DO NOT USE THIS COMPANY - I canceled my booked move within the 72-hour window WRITTEN IN THE CONTRACT I signed, and they still refuse to issue me a refund for my deposit. THEY WILL TAKE YOUR MONEY AND NEVER CALL YOU BACK.

DO NOT USE THIS COMPANY.

Cancelled service 1 day before move

Purple heart moving company cancelled our move without notification one day before our scheduled move. In our constant calling over a number of days they assured us all was good, then on a day before, on our initiated call, they stated they could not find a mover. As of now they have not and have no intention of refunding us. Poor service and left us to find an immediate replacement at considerable cost to us.

Liars & Thieves.

No Purple Heart here. These people are Black-Hearted Liars and Thieves. Unless you're ok throwing money away for nothing, suggest you run! Before I signed their contract, owner, Mike, promised to return my $2099 deposit if I had to cancel my move. Otherwise I would never have signed. Due to financial issues, today I had to cancel my move. I thought a man stood by his word. I thought I could count on Mike. But no! They are keeping 100% of my deposit and returning ZERO! Even if you're not a senior like me, who wants to lose thousands of dollars??