Purple Heart Moving Group

- Driver very rude.
- Customer Service does not answer phone or return calls.
- They simply lost 3 of my items. The back of my couch (now I have a useless couch), the legs of my office desk (now I have a useless desk) and parts of my daughter's crib.
- Can't give me an ETA of when I will be getting my belongings back.
- Do not use this company if you have other choices.
- Their answer as a broker will most likely be that they have nothing to do with it and that I have to contact the actual movers that they hired.

Move size: 2 Bedroom Home Service cost: $3500

My fiance and I were needing to move quickly, I left finding a moving company up to him, and he thought he had found a really great company. They could move his stuff quickly, they walked him through the estimated cost. It was a little pricier than what I would have gone with, but I thought 'hey, if they are able to get everything moved down quickly, it would be worth it.' The original quote was for $2500.
When the movers came, they showed up in a semi, and could not make it up the hill that we lived on. They said that nothing was packed the way that it was 'supposed' to have been, even though we followed the directions from Purple Heart. They then were going to charge us an additional $3000 dollars!. When I found out about this, I said to get our deposit back, we would find a different company. However, according to the guy that was there to move our stuff, we were not able to get our $1000 deposit back, because we signed the paperwork for them to come move our stuff.
Long story short, we begged our family to help us offset the cost because we were now stuck in this contract. They gave us a new quote of $3500, and said they would come back another time with a different truck, but they needed our next payment now.
We handed over the money, different people came the next time, loaded everything up, they were friendly people, hard working, I don't have a single complaint about them.

HOWEVER, we were told by Purple Heart, By the first moving company HQ, and by the third group of people, that our stuff would be there between 3-5 business days.

Day 5 was yesterday, still no contact. We called Purple heart just to see where our stuff was, and they told us they were not sure of its location, but that it would be there within 21 days.

This whole process has been a nightmare. Not only did this process make me never want to use a moving company again, but it has made me never want to go through the process of moving again. I'm not saying that this company is fake, because it is obviously a real company, but it is not a reputable place of character.
There is no transparency at all with this company, and we spent all of our savings just to be ripped off. If you are considering this company, don't.

Move size: 2 Bedroom Home Service cost: $3500

All the positive reviews have to be fake. They promised me a 2 day delivery and I received my items almost a month after the promised delivery date. I had to leave behind my dresser because they were going to charge me extra for it. They were prompt to charge me the initial balance but it has been really hard to get in contact with them after that. Worst customer experience I have ever received in my life. Please do yourself a favor and find a uhaul and move yourself because that would be more efficient than this company. Even if you do it by yourself you probably will do it faster than these people. Fool me once shame on me, but they will NOT fool me again. By the way, they only delivered half of my recliner. They don't know where the other half is.

Move size: 1 Bedroom Home Service cost: $2000

If I could give a 0 star review, I would. This company is TERRIBLE. I hired Purple Heart Moving Company to move my things from Pennsylvania to California. I chose Purple Heart because they went by weight, NOT space, and I thought it was a better system. I was told that my bill would be $2200 because I was doing what is referred to as a "mini-move". I paid 60% of the bill up front and was expected to pay the rest when the truck arrived. They brokered out my move to a carrier called Capital One Vanlines. When the movers arrived, I was told that I owed them $1200 more than what I was originally told because I had too much stuff, however, they weighed nothing. The movers gave me a date of June 13 for my delivery and told me that it would probably be sooner than that when my things arrived. It has been over a month and I have heard nothing from the carrier. Upon calling Purple Heart, I am told they can't reach the carrier. I have called Purple Heart multiple times only to be put on hold and hung up on. When I call back, they do not answer. I have even taken to having my father call on my behalf and they give him the same run around. I did some research of my own and found out that they hired a carrier who is no longer authorized to carry loads to move my things. This is NOT acceptable. I have no idea where my things are or if they were stolen, lost, damaged, left in a dump, etc.

Move size: 1 Bedroom Home Service cost: $3500

This company is a total fraud. Recently had a move from Sarasota Fl. to Nashville TN. Purple Heart misrepresented itself from the beginning -for they are not a moving company they are a moving broker. Yes- they used the same ole line--we hire veterans who need employment. Believe me --they have no veterans because they would not tolerate screwing people like this company does. They out sourced to a company called Ocean Moving of whom were the bait and switch company of all time. Total insult to veterans!!
Looking for the lawyer in Florida to give them a good dose of what its like to get screwed!! My contact is: billmason1108@att.net

PS: All these good reviews have been easily tracked to only several IP addresses---so you know the severity of the screwing your getting if you use them!!

Move size: 3 Bedroom Home Service cost: $2700

I have moved many, many times. I have moved internationally and I have moved from one state to another. I have used major moving companies and I have used local moving companies. But never have I had as bad experience as I had recently with Purple Heart moving group. When I called Purple Heart, they told me that they support veterans and that veterans were often involved in the moving process and I was very pleased to think that I would be supporting a company that helps veterans in the U.S. when it came time for my things to be packed up however I was greeted by two men originally from Bosnia who works for a company out of St. Louis Missouri called five star movers and they informed me that they were going to pack me on Sunday and then load There rented a Penske’s truck on Monday, Memorial day, and then meet me in my destination city two days later. This was far more rush than I had originally planned and it was very upsetting to have to organize everything at my end so quickly. Their justification was that they had another job immediately after dropping off my things and they were in a hurry. They went to Home Depot and bought boxes which they use to pack me. They charge me not by weight as I have usually been charged in the past, but by volume. So, they made sure there was plenty of open space and large boxes by not filling them all the way so that the volume of the move would be increased. They kept the weight lighter by not using much packing paper. Miraculously, they were careful to load the boxes onto the truck and nothing was damaged inside the boxes except for one glass. As for the furniture, I can’t say the same. They didn’t know how to wrap furniture properly nor did they know how to pack the truck to keep the furniture safe. As a result, two legs on a hall table were broken off. My dining room table has nicks on the corners on one end. When attempting to carry a wardrobe down the stairs of my originating house, they damage the wall and scrapes the front of the wardrobe with sheet rock. The lead mover’s attitude was “no big deal” And he even commented that the whole table was old and made of cheap wood. It happened to be about 20 years old and from Baker, a very fine American furniture manufacturer and he even commented that the whole table was old and made of cheap wood. It happened to be about 20 years old and from Baker, a very fine American furniture manufacture. A Sony flat panel TV that was working before I left is no longer working in my destination home. The error message I’m getting indicates a problem with the internal board. The movers complained when reassembling a set of oak bunkbeds and then handed me some of the screws, informing me that it was sufficiently sturdy as they have done it. All attempts that I have made to try to unscrew what they’ve done in order to properly assembled the bunkbeds have completely failed. I don’t know what they did to put those screws in, but I cannot get them to move. This is a set of bunkbeds I have taken apart and reassembled multiple times. When the movers left in a big hurry so they can get to their next job that they were in such a big rush to get to, they handed me paperwork and said “call the company and they’ll give you a form to fill out to get reimbursed for the damage.“ When I called five star moving group today, I was told that I could be paid no more than $.60 per pound per item that had been damaged. At the time of the move, I thought that the $.60 per pound was if everything was lost in the move that would be the coverage. I had no idea he referred to specific damage done to the furniture. That was because the movers paid no attention to really going over the details of the move because they were always in such a big rush. And a customer, at that point, can’t slow things down because it’s time to get on the road and get moving. The customer is essentially stuck in this case these were very unprofessional individuals handling my move. Purple Heart moving group is rated number three among best moving companies in the United States. But if they pass on their jobs to these other very unprofessional and poorly managed moving companies, their reputation cannot stand. I am severely disappointed that I chose to use them and I would never recommend them to anyone else.

Move size: 3 Bedroom Home Service cost: $10765

Since I posted my poor review, Jessica the CEO of Purple Heart contacted me and has already refunded my original deposit and the $150 extra the driver made my daughter pay at delivery.

She has apologized to me and said that she would attempt to give me a full refund once she received my final payment from the carrier, and would follow through on our damage and loss claim. Jessica also told me that Purple Heart has discontinued their contract with their carrier Swift.

I believe that PH will follow through on their commitment to make things right and when that happens I will remove the earlier review.

Move size: Partial Move Service cost: $2800

They will quote you a low ball rate -- but send a truck big enough for your move. They are only the broker -- so, it will be hit and miss on who you actually get. The movers were nice and I could tell they knew the drill -- they don;t discuss the cost or how much you were quoted. We already gave a deposit so they knew we were going to lose it if we went with someone else. Do not believe the quote you get -- double it at least! Use someone that comes out and reviews all your stuff.

Move size: 4 Bedroom Home Service cost: $8700

This company contracts out to terrible carriers who are unprofessional, negligent and even criminal. We had numerous delivery times given with no shows, damaged and missing items, and the movers were kicking and throwing boxes. Purple Heart takes your mom and then pretends they'll guide the whole move but basically leave you hanging. They tried to make us sign an NDA in exchange for a small discount so not to write this review. AVOID!

A really good company we've used multiple times (more expensive .. but worth it) is Wheaton. Call them.

Move size: 3 Bedroom Home Service cost: $3100

The hardship we suffered from Purple Hearts has been intense and extreme. The financial loss resulting from them handing us off to Fragile Movers' of Hackensack, NJ resulted in careless and cavalier treatment of our personal belongings. Damages exceeded $2600. 

We experienced insult and indignity as a result of disrespectful treatment and unfulfilled commitments by both Purple Hearts Moving Group and Fragile Movers. 

We experienced the receipt of misleading information from Purple Hearts Moving Group's Salesperson regarding insurance and what we would be able to expect regarding our delivery timeline. We feel Purple Hearts Moving Group took advantage of our need for a Mover and our inherent desire to trust a company that would bear such a name. Our experience has shown this trust to have been costly, misplaced and undeserving.
 
We experienced additional egregious and personal affront from having to absorb damages to valuable, personal belongings.

The injurious treatment persisted as Purple Hearts Moving Group washed their hands of the damages to our personal belongings, and we had to wait over 4 month to see if we would receive any compensation from Fragile Movers for our losses.

In the end, we were offered $48.00 to cover the losses of over $2600.

Although Purple Hearts Moving Group is the company that exposed us to the damages we incurred, it is likely the "small print" of our contract justifies such inaction on their part.  

Along the way, there was no commitment to promises made to us regarding the placement of our belongings onto the moving truck, the departure time of the truck for the cross-country journey, and the ability to personally contact the driver of the truck so we would have some semblance of an idea of the timeframe for delivery. At times for us, the lack of communication seemed incredulous.

We lived in an unfurnished home for weeks, without any knowledge of when or if we would ever see our belongings again.

It is disgraceful and sad that “Purple Hearts Moving Group” uses such a name to represent their service.

Move size: 2 Bedroom Home Service cost: $10000

Sales Rep: Nick Didio
Customer Service Rep: Mercedes Grullen
Customer Service Manager: Trevor Swan
Manager: McKenna Rhodes
President: Liliya Zaslavskaya
BBB Rating: C+

Needed a mover for a relocation from TX to NV. Contacted Purple Heart and talked to Nick Didio. Nick reassured me that Purple Heart was a reputable company and could be trusted because: "we serve Veterans", "we have large Federal contracts", "we have our own trucks", "excellent reviews", "our competitors change the price on the day of the move".

Move coordinator Nick tells me that a physical walk through was not necessary to provide a volume based quote. A verbal description of only furniture would suffice. Having moved several times in the past, movers have always had someone come do a walk through. I asked if wanted to do a Facetime walk through to see the contents? Not necessary. I asked if he needed a verbal description of contents other than furniture? Not necessary. Nick works up a "not to exceed" quote of off 1400 cu-ft. I sign the contract and payed a $3800 deposit. We were given a two day range of when they'd be here to load and that they would let me know a firm date two days out. No call. I had to contact them and was told that the truck would be there the next day. When I asked why I had to call to find this out, Mercedes told me that "they would have gotten to it".

The driver shows up in a rented Penske truck and does a visual assessment. He came back with a volume estimate of 2400 cu-ft and said that the truck they had was not big enough. I would need to pay an additional $4100 for another truck to make up for the nearly doubled difference in cubic footage.

Hearing this, I attempted to contact Nick Didio but was told that he could not be contacted since he was not in the Customer Service department and he didn't have access to our contract. I said I have a binding contract and that I was not going to pay the additional $4100. I was told that I'd either have to pay the additional costs or load only what would fit on the 26' truck leaving the rest behind. I asked for a manager and was passed over to Trevor. He told me the same thing but added that I should have let them know that we had more volume than what was quoted (volume did not change) and that I was responsible. I asked to speak to Trevor's manager but he told me there was no one higher that I could go to for this issue. But then manager McKenna who was listening in spoke up and reaffirmed that I only had those two choices adding that I should have known the size of truck needed. ??

At this point I asked for my deposit back but was told it was not refundable because we were less than 5 days out from the date of the move. Having paid the deposit by auto withdrawal leaves me no way to dispute the charges to recoup my money.

I told Purple Heart that I did not want to do business with them anymore and insisted on a refund. Nope.

Purple Heart has extremely deceptive business practices taking absolutely no responsibility for underestimating the volume of our household items and put the entire burden on the me to make up the difference for their mistake. They've done to me exactly what they claimed they would not do; “quote a price then change the price on the day of the move". Purple Heart even uses it in their follow up email marketing materials (See attached image). Providing and guaranteeing a sight unseen quote knowing they will change it on move day is a predatory practice allowing them to bilk customers out of their money at the last minute even as movers have already started loading. The fact that they took no responsibility for their mistake or offer any kind of compromise spoke volumes. They are scrupulous in their approach and have no intention or interest in taking on a customer satisfaction approach to their business.

They are a broker not a moving company. They do not own their own trucks. They absolutely will jack the price up on move day.

Don't make the same mistake I did. DO NOT USE PURPLE HEART.

Move size: 4 Bedroom Home Service cost: $13500

My husband is retired from the military and he hired Purple Heart Moving Group for our move from Maine to Oregon. As soon as Purple Heart got it’s deposit we never heard from them again. The movers from i& A Moving Company increased the cost by an additional $9000,00 even though we had fewer items than were on the original estimate. They spoke Russian and the driver(AZ) mentioned the mob while in our home. My husband signed the paper work under duress because these movers were nasty. They damaged our home, complained constantly, refused to pack one closet and were always late. After waiting over 3 weeks our goods were delivered by 2 men who also spoke Russian and we had to pay the additional money to them with money orders. Again these men were rude to me and they did not know how to put our furniture together. This was our seventh cross country move and it was totally unprofessional. I will be contacting every consumer agency to warn others about Purple Heart Moving Group and I and A Moving and Storage.

Move size: 3 Bedroom Home Service cost: $22000

My daughter's and I hired Purple Heart to coordinate our long distance move and we are happy to share our experience. When we called in and spoke to Collin, he was nice, knowledgeable and always available when we had additional questions. He provided a breakdown of the cost and explained what to expect moving forward. They provided us with their 24 hour customer service line, which was great considering my daughter's and I both work during normal business hours.

The company Soloman and Sons were the ones who were actually picking us up. We also reviewed them after the customer service lady told us who would be coming. We were pleased with what we saw . The truck and crew arrived on time at pickup and began working right away. We were provided updates throughout the transit of our items and the driver called when they got closer for delivery to provide an actual date. We had a slight issue with the weather and had to push the delivery day back by one day. Other than that, the move went really well and we are also happy to share everything arrived safely.

We would both highly recommend using Purple Heart Moving Group to set up and execute your move. They did a fantastic job.

Move size: 3 Bedroom Home Service cost: $8200

I hate moving and everything that comes with it. I found Purple Heart Moving Group and a few other companies through an online search. I had four different quotes and they were definitely not the cheapest. They were able to keep things straight with me over the phone. Collin told me that they were a broker and worked with a select few companies. Whatever he said gave me the gut feeling that this should be the company to move my family. I was honestly looking for the company that would cause me the least amount of stress possible. It took about 2 hours to set everything up after I decided to go with them. That was the easy part.
We were told it would be cheaper to pack our stuff ourselves, which we did. My husband has moved a lot in the past and claims he knew how to pack everything safely. Now, the moving part. The guys showed up about an hour later than expected. Purple Heart Moving Group did keep us updated. The company that showed up were extremely helpful during the loading process. They let us know what they were doing as they did it. It took just under 4 hours to get it on the truck. Our quote was off by $85 dollars. Delivery took 9 days. We moved from Kansas to Maryland. We were also kept in the loop with this. When the things arrived, we did have a few issues. Our bedframe has a scratch on the back and one of our boxes of dishware had some broken pieces in it. My husband took responsibiliy for the dish box. They helped us file a claim for the bed. We got lucky since the scratch is in the back, it's against the wall. All in all, it went better than I thought it would. I would use them again to set up a move for us.

Move size: 3 Bedroom Home Service cost: $3200

When I came across Purple Heart I had a few other quotes from other companies. There was one that looked way too low and 2 that seemed really high. So we thought we would give it a shot and call another company. Over the phone they explained to me they are a broker and that they work within a very limited network of carriers that are all top rated in the country. So we went through our inventory over the phone with them and within 45 minutes of a discussion they had my base quote at $7,200. I was doing this about a month out from my move so the reassured me that their Quality Assurance Manager would call a few days prior to my move and review my inventory with me. There was some items I had for gotten and some packing that I wasn't aware needed to be done. So after that thorough call again they made sure I was adjusted so move day came I would have no hidden surprises. But to forward along to the delivery, it took 6 days for my stuff to be delivered, it was one day past the desired date which I did have to reschedule my start day at work, but other then that Purple Heart made my relocation easy and smooth. I'd definitely use them again in the future.

Move size: 2 Bedroom Home Service cost: $7500

I contacted Purpleheart to help me move from CA to AZ in Feb 2019.
I got a verbal on the phone for $5000. I emailed my inventory list and I received a quote for $9000. I thought it was competive to what I received and they sounded sincere and genuine. He sent over the contract, I signed it and gave him 50% of the money as a deposit, $4000+

I contacted Purpleheart a week before our move and to go over the logistics of the move. I spoke to their SPECIALISTS and was told that cost of the move was now going to be $14,000!!

I asked to cancel the contract and they told me I was past my cancellation date! I had 5 days and I was cancelling on the 5th day! They harassed me on the phone for 5 hrs trying to make me NOT cancel.
I sent them an email on the 5th day cancelling the contract.

Purpleheart will not refund my $4000 deposit!! They LAUGHED at me on the phone when I called asking for my $4000 deposit back. I am now going to have to take legal action to get my money back.

DO NOT USE THIS COMPANY!!

Move size: 3 Bedroom Home Service cost: $14000

This company is not a moving company, they broker your move to the cheapest most inept movers they can find. Then when you have problems with the move, and you will, no one with Purple Heart will help you. They didn't even tell my husband that they were brokers, thus we thought they were a moving company. We had so many problems with the movers that we actually had $10,000. worth of damage as appraised by a company who does repair on moving damaged furniture. Purple heart was absolutely no help. THEY WASHED THEIR HAND OF US THE MINUTE THEY GOT OUR MONEY! We had packing issues, charges issues, delivery issues and damage household goods. Purple Heart wouldn't help! The rotten moving company that they sent to us offered us $76.00 which didn't even cover the cost of filing the claim. I jumped through hoops for 5 months with the claims process and they offer $76.00!! Think about it and run away from this dishonest company!!

Move size: 3 Bedroom Home Service cost: $9000

My wife & I was looking forward to our move to Florida after our house was sold in New York state. We found Purple Heart Moving group on the web and thought that if they were supporting the veterans of this great nation then they can't be all that bad. Boy were we wrong. After they kept pushing for a moving date we finally picked one about 9 weeks in advance and they gladly took our deposit. About a week later the sale on the house became a no sale. It is now about 8 weeks before the move date & I called Purple Heart to cancel and asked for my deposit but was told that I outside my 5 day window were going to keep the deposit on file for 1 year. I called them when the year was up was told by their so called customer service the deposit was non refundable. Do not use this company they will rob you blind as they quote their mile long contract that you need several lawyers to understand as they continue to keep deposit monies from senior citizens and real Purple Heart recipients.Perhaps a trip to the national Purple Heart Museum in New Windsor NY would make them realize the true meaning of th Purple Heart, In the mean time DO NOT GO NEAR THIS COMPANY unless you are a senior citizen like myself and enjoy throwing your money out the windoww.

Move size: 1 Bedroom Home Service cost: $3087

Review of Moving group Purple Heart and Sub Contractor 5 Star Moving co. Mind you I am not a professional mover and shared this with the initial contact with Purple Heart. I did request that I have an in person Quote. I was told that I am a professional and have done this many times it will be fine I can provide you a quote over the phone. My estimated bill went from $6500 to $14000 on the day of moving. Unbeknownst to me Purple Heart Sub Contracts out with 5 Star. I had a small moving truck show up for a 3 bedroom house and basement. There appeared to be no communication between the subcontractor and Purple Heart. Another truck needed to be rented in addition to additional boxes. Many of my items were left behind do to the decision of the 5 Star Subcontractor. There was extensive damage done to the drywall of the basement stairway and hand railing. I have made multiple attempts to have my Treadmill delivered to me and reimbursement for the damage without success. I would not recommend this group as they do not appear to be what they are. Very frustrated mover, More to come..

Move size: 3 Bedroom Home Service cost: $14000

Initially they offer you a lowered than market rate for you to take the bait AND gave false promise on delivery date. Took half of the deposit for nothing. Contracted the job to American Relocation Home, which is absolutely horrible. Pickup driver charged $1000 more for a couple more large U-Haul boxes, lured me into signing my actual delivery date to the "First available delivery date", which was later on explained by Purple Heart Moving that it is the first day my shipment will be in transit. LIES! It took them more than a week to ship a one-bedroom apartment from IN to MA and I still have not received my items. Delivery driver kept false promising me delivery date. I had to reschedule back and forth between work and the new building for the move-in, and now I have to pay fines to my building because "there was no record of me telling them the move-in has to be before 6 PM".

TL;DR: do not book with this company. Just go on Uship where there is user protection. Purple Heart Moving is a scam.

Move size: 1 Bedroom Home Service cost: $3500

I contacted with Purple Heart for a two household cross country move. Purple Heart then subcontracted the actual move to Mover Dudes, LLC. My wife and I have moved a few times in our life together, but none was worse than this one. The amount of lost, broken, or damaged items was staggering. Jonathan the owner of Mover Dudes picked up the items from the first stop and complained about how many items were at the location. He then did the same at my location. Jonathan stated that he would have to adjust our estimate by 20%, which would have been a lot to, but ok. He then doubled the amount from $8500 to $16,800 and needed cash. He told that if I didn't agree, he would count the items and leave items for us to move on our own.

One we reluctantly agreed they packed our items on the truck. Once in transit, they kept missing the date our items would arrive. Finally, 4 days later the movers arrived and demanded the balance in cash before unloading the truck. Upon bringing in the first item, they put a big gouge in my wood door. The foreman first stated that they caused some damaged and then lied to say that they didn't.

Once I started seeing items coming off the truck I noticed damage on some items. The foreman told me that we needed to inspect everything and sign off on the invoice. How was I supposed to go through everything in an hour?

Once we started seeing more and more items damaged or missing, I contacted Purple Heart and they referred me to Mover dudes. I received the run-around from both companies. I wrote the BBB and gave them a negative review. Purple Heart offered me $400 as a settlement if I would remove the review. I declined their offer. I provided a list and pictures of damaged, broken, or missing items to Mover Dudes.
Once I got through everything, I submitted the documentation to Jonathan for submission to their insurance company. Jonathan called back later to say that I'd missed the deadline and they would do nothing.

The items lost or destroyed were 60+ year old items mother and late father bought or received as wedding gifts. The same happened with items my wife received as wedding gifts or bought 30+ years earlier when we had no money but we're great quality. These items were very sentimental to my mother and to my wife and I. They also lost a 6.5foot tall120lb bronze floor lamp.

I CAN NOT SAY ENOUGH THAT UNDER NO CIRCUMSTANCES SHOULD ANYONE EVER USE PURPLE HEART MOVING GROUP OR MOVER DUDES IF YOU WANT A GOOD MOVING EXPERIENCE. THEY SHOULD NOT BE ALLOWED TO DO DAMAGE TO ANOTHER CUSTOMER. USE AT YOUR OWN RISK AND PERIL. READ TYE REVIEWS, YOU'VE BEEN WARNED.

Move size: 4 Bedroom Home Service cost: $16800

There is an agreement in place to lessen the financial losses that occurred during my move

This will be lengthy but please read it in its entirety to save yourself time, money and tremendous heartache. This review includes terrible service, fraudulent business practices verging on extortion, extensive damage to walls and even broken stone steps all with a shrug from the delivery driver. This is a brand new home.

I booked a move from CO to NC explaining that I would be in NC and not able to be present for the pack and load. I was told everything I needed to hear during the initial conversations. From we will walk you through this to consistent updates to personal care and being assured of a highly professional company. Well, NONE of that was true. I was lied to, ignored, patronized and left with no options. My biggest concerns were they did not follow their own policy which left me without the opportunity to adjust my inventory prior to the arrival of the packers. So the 'estimate' jumped $4,000. I did have more items than the initial inventory but once the packers arrived Purple Heart told me they were out of the equation. This left me in a vulnerable position since I was out of the state and my house was closing the next week. I had no time to secure another moving company once things started to go bad with Purple Heart.

The care of my belongings was worse than neglectful. I left specific instructions on how to handle some antiques but these were ignored and an actual crowbar was used to take apart an antique desk, breaking two pieces that needed to be fabricated to allow the desk to be put back together. Boxes I had packed were all opened and most of the boxes I packed were dumped into large wardrobe boxes. I do mean dumped. No packing paper. Books on top of glass decorations, lawn equipment in with art work to name a few. Some of the boxes weighed over 160#. Leather furniture cut, torn and EVERY piece of furniture was scratched or broken.

Purple Heart uses jobbers and day labor to complete these moves. They used a company that is located near their office in Florida not a local moving company, hired temporary help to load my belongings into Enterprise rental trucks. They put my items out for bid for the transportation to NC. An owner/operator who also worked for Boost Express took the job.

Once picked up I was told the driver was going to Pennsylvania to deliver another load then to me. Weeks later I received a call that the delivery would happen on Monday between 10-11am. Making arrangements to be there at 10, I waited until 3pm for their arrival. The 'team' they were to arrive with was the driver and one person, taking two days to unload.

**Throughout this process, I NEVER spoke to a manager or supervisor. I made multiple calls and sent emails attempting to speak to someone who could help me. I was told that Kristen Kelly was the only supervisor that would talk to customers. I was only able to receive emails from her sometimes a day later during critical times of the move.

The truck was able to park 35 feet from my house. The driver said the stairs were too difficult to navigate wanted to walk around to the back of the house to deliver the items downstairs. That is fine EXCEPT then he tried to charge me $580 for extra distance from the truck, charging me for the walk around distance. When I told him I would not pay since he could park 35 feet away, well within the 50 feet requirement, he offered to take $400 in cash. Needless to say, I did not pay that either.

I have already paid over $1000 to repair and replace items. The claim process is terrible. Once you submit a claim then they tell you they require box number, boxes, packaging etc to process.

So, my move when from $10,000 to $14,000. I paid $1,000 to repair and replace items that would not be covered by their claim process.

A state's attorney needs to look into their practices. I am notifying every Federal and State agency about their practices.

Final word: DO NOT TRUST THEM.

Move size: 4+ Bedroom Home Service cost: $14000

We used this broker back in July of 2019. First, don't use a broker. Brokers go with the cheapest movers to make more money. They come in low and keep adding as they go along. We started at about $7,000. By the time we got our stuff (and it was over a month later), we ended up paying nearly $14,000. Stuff was missing, a lot was broken, they were rude and unresponsive on the phone (except when they were trying to get our business of course). I GUARANTEE you will regret going with this group. THE WORST!

Move size: 3 Bedroom Home Service cost: $13800

On 6/23/2020 I received a quote from Purple Heart Moving company to move my belongings from TN to SC for $4482.56. Purple Heart assured me this was a very high quote to allow for any errors or extra items. The movers were to arrive on June 30 but there was a 2 day window in contract. We communicated with movers that we were closing on our home on July 2nd and really needed to be moved on June 30. Purple Heart hired another company to move us, Dependable Mover out of New Jersey. We were unaware that this was the process. They called on June 30 to say they would not arrive until the morning of July 1st. Then on July 1st movers did not arrive until 5:00pm. Again we were scheduled to close on our home the next day and had to be out of home. Once they arrived they said the estimate was wrong and our furniture was much heavier than our quote. They increased the price by $3264.99 with a total cost of $7747.55. I was so upset and did not have this kind of extra money. But it was the night before we had to be out of our home, after 5:00 pm and too late to find another mover. We had no choice but to pay the extra money. Movers were not able to move all belongings so we had to rent a truck and finish moving our belongings the next morning.

We had not closed on our new home in SC and items were to be placed in their storage and we would let them know delivery date. I have been trying to get in touch via multiple phone calls each day, text messages and emails with Purple Heart Moving Company and Dependable movers for 7 days now to schedule delivery of items. No response form Dependable movers and Purple Heart occasionally will answer their phone and say they will be in touch with information. We are concerned we will never see our belongings again.

Move size: 3 Bedroom Home Service cost: $4482

Let me first preface this review with this: If I had to choose between using Purple Heart again for my move or setting all my belongings on fire so they couldn’t touch them, I would HAPPILY watch everything I own burn. This has been the absolute WORST experience of my life and no one, and I truly mean NOT ONE PERSON at Purple Heart has been remotely helpful. Not to mention some of my items were STOLEN, yes you read that correctly **STOLEN** and EVERYONE from purple heart is avoiding my phone calls.

Let me first start with Josh Donovan whose phone number was conveniently disconnected a few weeks after I wrote a big fat check to Purple Heart. Josh first assured me that Purple Heart was not a broker, which was ABSOLUTELY FALSE, and that all movers were required to wear a mask, booties and gloves when entering the home, again ABSOLUTELY FALSE. He assured me my things would be there between 3-10 business days and usually does not take up to 10 business days, again ABSOLUTELY FALSE. I am now half way into WEEK EIGHT, yes my friends read that again, WEEK EIGHT, and Josh if you are reading this and need help with counting, that is 37 business days, which is nowhere close to 10 business days. My good friend Josh then proceeded to tell me that they could easily make a drop off in Ohio as it is the halfway point between Missouri and D.C., guess what friends, ABSOLUTELY FALSE. Josh then informed me that I needed to put down a deposit and half of the remaining balance would be due at the time of pick up and the other half due at the time of delivery, REMINDER, delivery is currently at 42 business days. See rest of review in the next posting **.

Move size: 1 Bedroom Home Service cost: $4000