Purple Heart Moving Group

Seldom can one say they were able to have a stress-free move. Thankfully, I can say Purple Heart Moving Group made it happen! From the moment I called to plan my sudden interstate move, the team displayed the highest level of professionalism. Within minutes of my internet inquiry, an onsite live meeting was scheduled to plan the move and iron out the details to stay within budget. At my old home, staff explained each detail of the move and how my belongings would be protected and arrive without any dings.

Movers arrived on time and brought high-quality packing material. With good humor and friendly conversation, they worked quickly and efficiently to pack and load up the truck. During the transit, we were in constant contact. It made me feel like I was truly being treated like family, and staff were living the company values. Movers even helped with unpacking and loving placement of items when I reached my new home.

Job was completed ahead of schedule and even under budget; two things you don’t often get the chance to say! Thank you, Purple Heart, I can’t recommend your team highly enough.

Move size: 1 Bedroom Home Service cost: $2000

I’ve moved across the country several times and this is by far the worst move ever! First, I would not give much weight to the five star reviews on here and consider the more detailed and emotionally riveting reviews that accurately depict consistently poor business practices by Purple Heart Moving Group.
Second, all Veterans and Active Military Service members, avoid this company. They do nothing to support Veterans and Service members. In fact, I have requested Department Defense Trademark Licensing Program Office to look into this business use of “Purple Heart”, and one of Bait and Switch practices. They are a transport broker who accept the lowest bidder from third party movers. Also, I’ve submitted a letter to TRANSCOM requesting Purple Heart Moving Group be listed as off limit establishment in accordance to with Armed Forces Disciplinary Control Boards and Off Installation Liaison and Operations. Their business practices, poor service and communication combined with unconscionable contract terms adversely impacts the [financial and emotional] health and welfare of members of the Armed Forces.
THE SALES PITCH: they will tell you everything you want to hear that makes you comfortable with allowing them to move your home. They will tell you that moves can be fast as 6-8 days but they have to follow DOT rules and that it can take up to 30 days. During this pitch they don’t even know who the transporter is. They are misleading people. When I asked about moving from Bay Area, California to Florida they offered assurances that they will do their best to get it moved quickly and within DOT driving time for drivers. You can almost count on your household goods arriving 30 plus days. Ask about the late fees for delivery after 30 days. AND be sure to note that the 30 day clock starts on the day you tell them you can receive delivery. Oasis moving arrived and packed our home 23 June 2018. He asked me when I would be available to receive the delivery. I told them 28 June. So, by contract the 30 days started 28 June AND the 30 days DOES NOT include weekends. What you need to tell them is the day the load out your home is the day you can accept delivery so the 30 day clock starts immediately. I will get into OASIS moving later another poor performance.
CONTRACT: Find a company that can ship door to door. THEY ARE A BROKER THAT TAKES THEIR REFERRAL FEE AND LEAVE YOU HANGING. AS A PROPERLY LICENSED INTERSTATE MOVING COORDINATOR/SHIPPER AGENT/BROKER, PURPLE HEART MOVING GROUP IS NOT A MOTOR CARRIER AND WILL NOT TRANSPORT AN INDIVIDUAL CUSTOMER/SHIPPER’S HOUSEHOLD GOODS BUT WILL ORGANIZE AND ARRANGE FOR THE TRANSPORTATION OF HOUSEHOLD GOODS



Once they had you off to a third party, they could care less. Your calls will be received my carefully scripted responses giving your assurances that they are working and coordinating. Every time I called they had no clue and always said let me find out and get back to you. They never got back to me. You will spend countless times calling and sending emails for a status but will fall on def ears.
They absolve themselves for any actions of the movers they hire.
CUSTOMER SHALL INDEMNIFY AND HOLD HARMLESS PURPLE HEART MOVING GROUP AND ITS SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND AFFILIATES FROM AND AGAINST ANY AND ALL ACTIONS, CLAIMS, SUITS, LIABILITIES, PROCEEDINGS, PENALTIES, FINES, COSTS, AND EXPENSES (INCLUDING ALL REASONABLE ATTORNEYS’ FEES) RELATING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF THIS AGREEMENT BY CUSTOMER.
They will by contact bind you to filing claims only in Florida which contradicts contract law whereby the Plaintiff can file in the state where damaged are incurred which could be the state where the load out occurred. It keeps their legal fees low by keeping it local to them.
IT IS AGREED BY THE PARTIES AS MANDATORY THAT THIS AGREEMENT SHALL BE GOVERNED BY THE INTERNAL LAWS OF THE STATE OF FLORIDA WITHOUT REGARD TO THE PRINCIPLES OF CONFLICTS OF LAW.

They bind you to negligible liquidated damages for late delivery. $30 a day! That’s it. After a 45 days of waiting they will give you $30 bucks. Tells me that they must consistently pay late fees so by contact they keep the fee low SO THERE IS NO INCENTIVE TO ENSURE PROMPT DELIVERY!
IF AT ANYTIME PURPLE HEART MOVING GROUP GIVES A GUARANTEE DELIVERY DATE AND THE COMPANY IS UNABLE TO DELIVER TO DATE FOR UNFORESEEN REASON, THE CUSTOMER WILL BE REIMBURSED $30.00 PER DAY UNTIL ITEMS ARE DELIVERED. THE CUSTOMER AGREES AND UNDERSTANDS THAT WE ARE NOT A CARRIER AND ARE NOT LIABLE FOR THINGS IN TRANSIT. ONCE THE CONTRACT IS SIGNED BY THE ASSIGNED CARRIER, ALL REIMBURSEMENTS FURTHER THAN THE DAILY ALLOWANCE OF $30.00 FROM PURPLE HEART MOVING GROUP WILL BE PURSUED BY THE CUSTOMER TO THE CARRIER. ALL LAWSUITS, REVIEWS, AND DOT COMPLAINTS MUST BE FILED AGAINST THE CARRIER AS PURPLE HEART MOVING GROUP ARE NOT HELD RESPONSIBLE FROM THE TIME OF PICK-UP.


PAYMENT
Purple Heart will accept credit cards but by contract you can only pay by case or money order. They want to ensure the transporters are not employees of Purple Heart. The movers who show up have direction.
AND they will not unload the truck until you pay. THEY WILL TRY TO RUSH DELIVERY WHERE YOU CAN’T CHECK ITEMS OFF AND LOSE TRACK OF ITEM ACCOUNTABILITY. We ended up missing items as the truck had other household goods.
UPON BOOKING, UP TO 60% DEPOSIT PLUS THE BINDING ESTIMATE FEE IS REQUIRED TO BE PAID BY CREDIT CARD (VISA, MASTER CARD, DISCOVER), CHECK BY PHONE, ACH, OR WIRE TRANSFER.IF AT ANYTIME THERE IS A REVISION MADE TO YOUR ESTIMATE THAT REQUIRES AN ADDITIONAL PAYMENT PURPLE HEART MOVING GROUP WILL ACCEPT ONLY A CHECK-BY-PHONE OR ACH PAYMENT FROM THE BANK OF THE CUSTOMERS CHOICE. UPON PICKUP CARRIER, WILL COLLECT UP TO 50% OF THE REMAINING BALANCE. PAYMENT WILL BE DUE IN THE FORM OF CASH, CERTIFIED CHECK, OR CASHIER’S CHECK. THE REMAINING BALANCE MUST BE PAID IN FULL UPON DELIVERY BY CASH OR POST OFFICE MONEY ORDER. IF AT ANYTIME A CREDIT CARD IS AUTHORIZED FOR PICK UP OR DELIVERY PLEASE BE AWARE THAT A 3%-10% CHARGE MAY OCCUR FOR PROCESSING.
TIP: BEFORE even talking contract make sure you do a good estimate for cubic feet. They will screw you on cost.
BULKING $200! They will try to sell you additional fees. Bulking means they won’t pack anything on top of the item. We paid bulking for the piano so that nothing is packed on top. They packed lots of boxes on top. When I explained to them I paid for bulking the piano they came up with additional cubic feet of items which would wash about the bulking fee.
QUALITY ASSURANCE: FACT, there is no quality assurance. They will call you to go over number of items to give you an accurate cost but they will call you early on in your move so you may not have an accurate box count. Once you sign the contract there is no quality assurance follow up calls. They got your money and household goods.

STORAGE: OASIS Moving Company from Las Vegas. AVOID! As a broker, they will not have a 55 foot trailer that loads your household items for door to door delivery. Instead, they will bring 26 footer or smaller trucks to ferry to a warehouse that is NOT climate controlled. We have many items damaged from HEAT. Two laundry baskets were basically melted together. Our items might as well have been stored in the Nevada desert. The storage time was from 30 June to 1 Sept. They IMPROPERLY STACKED ITEMS CAUSING DAMAGE TO FURNITURES, BOXES WERE CRUSHED, DINING TABLE CHAIRS WERE BROKEN. ABSOLUTELY NO OVERSIGHT BY PURPLE HEART ON QUALITY CONTROL OVER THE MOVERS THEY CONTRACT.
INVENTORY SHEETS: IMPORTANT They don’t log down the item or box to the number. We also found a second set of numbers of the items
REBUTAL: They will try to respond to negative reviews and show empathy. DON’T BUY INTO ANY OF THAT.

CROSS REFERENCE WITH BBB, YELP AND SITES LIKE THIS AND YOUR DUE DILLIGENCE SHOULD TELL YOU TO AVOID PURPLE HEART MOVING GROUP.

Move size: 4 Bedroom Home Service cost: $17000

TAKE YOUR BUSINESS ELSEWHERE! I would give zero stars if possible. I would advise you read through the many negative Google reviews this company has & look else where if you’re seeking a quality moving company.

As many others have stated, we were grossly misquoted; expected to pay an additional $500 for a smaller shuttle to deliver our belongings (which was not needed, as our apartment accommodated the size of their vehicle).Once Purple Heart has your deposit, good luck getting any response from their customer service team. I even had one customer service rep tell me that there were only TWO reps there to answer the phones. We were told to expect pickup between 8-10 AM; however, we waited until 10:00 PM before the movers actually arrived. This was a huge inconvenience, as my husband and I both had to take off work to accommodate the original time frame they gave us.

Once they arrived, the guy who seemed to be in charge was extremely unprofessional and tried to rush us through signing the paperwork, RIGHT AFTER he told us that we “should have read the original contract more throughly” after we complained about the misinformation that was given to us upon hiring the company. They also informed us that we would have to pay additional fees for packing materials- though the customer service rep (Michael Robinson) told me that the way we had packed our belongings would be fine. By the time they had everything in the truck (12 AM), my husband had to jump start their truck in order to get them back on the road.

After reading so many terrible reviews of this company, we are lucky to have received our belongings in about 2 weeks. I see that several people have waited up to a month, despite Purple Heart customer service reps guaranteeing “no more than 6 days”. Not to mention, several boxes that were destroyed, leaving multiple fragile items broken.

It’s a shame that these people run their scam under the guise of a “family owned company”. We chose them due to their competitive rates, but once they hit you with numerous additional fees, you’re better off choosing a more credible company. I’ll be reporting Purple Heart to the BBB.

Move size: 1 Bedroom Home Service cost: $2200

My daughter's and I hired Purple Heart to coordinate our long distance move and we are happy to share our experience. When we called in and spoke to Collin, he was nice, knowledgeable and always available when we had additional questions. He provided a breakdown of the cost and explained what to expect moving forward. They provided us with their 24 hour customer service line, which was great considering my daughter's and I both work during normal business hours.

The company Soloman and Sons were the ones who were actually picking us up. We also reviewed them after the customer service lady told us who would be coming. We were pleased with what we saw . The truck and crew arrived on time at pickup and began working right away. We were provided updates throughout the transit of our items and the driver called when they got closer for delivery to provide an actual date. We had a slight issue with the weather and had to push the delivery day back by one day. Other than that, the move went really well and we are also happy to share everything arrived safely.

We would both highly recommend using Purple Heart Moving Group to set up and execute your move. They did a fantastic job.

Move size: 3 Bedroom Home Service cost: $8200

I hate moving and everything that comes with it. I found Purple Heart Moving Group and a few other companies through an online search. I had four different quotes and they were definitely not the cheapest. They were able to keep things straight with me over the phone. Collin told me that they were a broker and worked with a select few companies. Whatever he said gave me the gut feeling that this should be the company to move my family. I was honestly looking for the company that would cause me the least amount of stress possible. It took about 2 hours to set everything up after I decided to go with them. That was the easy part.
We were told it would be cheaper to pack our stuff ourselves, which we did. My husband has moved a lot in the past and claims he knew how to pack everything safely. Now, the moving part. The guys showed up about an hour later than expected. Purple Heart Moving Group did keep us updated. The company that showed up were extremely helpful during the loading process. They let us know what they were doing as they did it. It took just under 4 hours to get it on the truck. Our quote was off by $85 dollars. Delivery took 9 days. We moved from Kansas to Maryland. We were also kept in the loop with this. When the things arrived, we did have a few issues. Our bedframe has a scratch on the back and one of our boxes of dishware had some broken pieces in it. My husband took responsibiliy for the dish box. They helped us file a claim for the bed. We got lucky since the scratch is in the back, it's against the wall. All in all, it went better than I thought it would. I would use them again to set up a move for us.

Move size: 3 Bedroom Home Service cost: $3200

When I came across Purple Heart I had a few other quotes from other companies. There was one that looked way too low and 2 that seemed really high. So we thought we would give it a shot and call another company. Over the phone they explained to me they are a broker and that they work within a very limited network of carriers that are all top rated in the country. So we went through our inventory over the phone with them and within 45 minutes of a discussion they had my base quote at $7,200. I was doing this about a month out from my move so the reassured me that their Quality Assurance Manager would call a few days prior to my move and review my inventory with me. There was some items I had for gotten and some packing that I wasn't aware needed to be done. So after that thorough call again they made sure I was adjusted so move day came I would have no hidden surprises. But to forward along to the delivery, it took 6 days for my stuff to be delivered, it was one day past the desired date which I did have to reschedule my start day at work, but other then that Purple Heart made my relocation easy and smooth. I'd definitely use them again in the future.

Move size: 2 Bedroom Home Service cost: $7500

I contacted Purpleheart to help me move from CA to AZ in Feb 2019.
I got a verbal on the phone for $5000. I emailed my inventory list and I received a quote for $9000. I thought it was competive to what I received and they sounded sincere and genuine. He sent over the contract, I signed it and gave him 50% of the money as a deposit, $4000+

I contacted Purpleheart a week before our move and to go over the logistics of the move. I spoke to their SPECIALISTS and was told that cost of the move was now going to be $14,000!!

I asked to cancel the contract and they told me I was past my cancellation date! I had 5 days and I was cancelling on the 5th day! They harassed me on the phone for 5 hrs trying to make me NOT cancel.
I sent them an email on the 5th day cancelling the contract.

Purpleheart will not refund my $4000 deposit!! They LAUGHED at me on the phone when I called asking for my $4000 deposit back. I am now going to have to take legal action to get my money back.

DO NOT USE THIS COMPANY!!

Move size: 3 Bedroom Home Service cost: $14000

This company is not a moving company, they broker your move to the cheapest most inept movers they can find. Then when you have problems with the move, and you will, no one with Purple Heart will help you. They didn't even tell my husband that they were brokers, thus we thought they were a moving company. We had so many problems with the movers that we actually had $10,000. worth of damage as appraised by a company who does repair on moving damaged furniture. Purple heart was absolutely no help. THEY WASHED THEIR HAND OF US THE MINUTE THEY GOT OUR MONEY! We had packing issues, charges issues, delivery issues and damage household goods. Purple Heart wouldn't help! The rotten moving company that they sent to us offered us $76.00 which didn't even cover the cost of filing the claim. I jumped through hoops for 5 months with the claims process and they offer $76.00!! Think about it and run away from this dishonest company!!

Move size: 3 Bedroom Home Service cost: $9000