Purple Heart Moving Group

This was the worst company we have ever dealt with. Not only would they not come to give an estimate, when they finally got there the price almost doubled. (at this point there is nothing you can do and they know it) You need to be out of your home for the new people to come in. Every thing was an extra fee.

They were suppose to be at our house 9- 10 am. came at 3pm. they didn't finish loading the truck until well past 10:30 pm (for an 1800 sq ft home)

When we finally got our items delivered to our new home, again they show up at 4 pm. The huge semi trailer is packed to the ceiling with at least 5 other moves. They actually stood an 8' ladder on a table to reach the top of the pile. Multiple things were destroyed all irreplaceable items. At one point they were just handing me items that were laying loose in the truck. They unload in such a manner that you can't keep track of any item/box #'s.

Items destroyed include an acrylic pedestal that was from my husbands family ( completely crushed and they had packed it) . A standing jewelry box had a leg snapped off. Our BBQ grill had the fold down side completely ripped off and all dented up. Our stainless steel trash can destroyed. A 4 cube book case actually had a dinning room chair leg ran through it. Multiple plates, glasses and basic kitchen wear smashed.

Now for the best part. I am missing things like all my mixing bowls, my mothers recipe books and lord knows what else. But I can't make claim on missing boxes because you couldn't keep track of what they were taking off the truck to check as delivered.

We have a special desk, a piece that had come all the way from Africa. It's value anywhere from 5 to 10 k. They lost the legs (legs are special hand carved to look like elephant tusks out of a wood I can't even name. I called multiple times to ask them if maybe they got left in the warehouse. Nope. The person in charge at VSNY actually hung up on me. I had to threaten that our son-in-law a professional NFL player & his team mates would tweet, snap chat, facebook and anything else about this crappy company if they didn't find these legs. 4 wks later we get a text message picture of the legs. They are suppose to send them out that week. 2 weeks later I call again, they haven't sent them. I finally received the legs to our desk 2 months after our move.

If you want a work with a company who doesn't care about you or your items. A company who dosen't hold true to there word (by not brokering out jobs) , by all means hire Purple Heart and the VSNY they jobbed us out too. Otherwise I suggest you find a different moving company!

Move size: 3 Bedroom Home Service cost: $8000

Do not trust this company. Not only did they intentionally under quote the move. They waited until they halfway loaded the truck to tell me that the square footage was DOUBLE what they fraudulently estimated. They then doubled my cost. If that was not enough to cause me anguish they are a now a month in to the move and my belongings are still in some unspecified “warehouse” and they refuse to tell me when it will be delivered. In fact they keep leaving me VMs that my property was loaded and will be delivered in 5-7 days but when I call they tell it was not yet loaded. So which is it? They also refuse to provide updates unless it is within a”12-2” window which is the only time window that will research your delivery. Then they go on to just leave another message that you are loaded and will be delivered in “5-7 days”. They are by far the most unprofessional, incompetents discourteous outfit I have ever had the misfortune to deal with.

Update: when they finally arrived I was given a one hour notice to “get cash” or they would not unload anything. 3 random guys showed up, refused to wear masks, delivered a lot of broken items, had no idea what the box count was and scratched my floors.

Move size: 4 Bedroom Home Service cost: $14000

I've been scammed before. Leading me to feel suspicious towards
trying a new company. I was thoroughly surprised by their service. Purple Heart made my stressful out of state move a walk in the park. They handled each interaction professionally and delivered our furniture and household items in perfect condition within our set time frame. I really appreciated their dedication to getting my things here safe and on time! I will use this company again in the future.

Move size: 3 Bedroom Home Service cost: $2100

A few weeks ago I was informed that I earned a promotion. Which also came with a huge move.. 3 states away. My husband and I are so grateful that we came across Purple Heart Moving Group. The customer service was top notch. The staff was able to set everything up and save us money! When moving day came everything went so smooth. When we reached our new forever home the crew moved everything in and placed it in the rooms as requested. Not one scratch or dent! Thank you so much Purple Heart Moving Group for making this big move go so well for our family! We will be sure to recommend this company to all of our family and friends.

Move size: 3 Bedroom Home Service cost: $1499

I was at a loss when it came to moving from Fort Lauderdale, FL to Birmingham, AL to start my new job. I Googled a bit and called a couple of movers (with no availability on my desired moving day, or ridiculously high rates) before I found the Purple Heart Moving Group website. I entered my phone number for a quote, and as promised (9 seconds), they called me almost as soon as I clicked enter. The agent asked all the normal moving questions about my number of bedrooms (4), distance (796 miles), and move-in date (August 31st - I called on August 15th - so, essentially, 2 weeks away). The agent immediately found an availability for loading on August 30th and delivery for August 31st, which was perfect as it is a 12-hour drive.
I had some friends at my old house meet the moving crew when they arrived, as I needed to head to Birmingham in advance, and told them to call if there were any problems or issues. I received a text that the movers arrived (10 minutes early, too!!) and then a call 2 hours later. I was expecting a problem but was greeted with laughter as the movers were finishing the load and my friends were making plans to go out for the weekend. I was relieved that 1/3 of the move was complete.

The next morning when the truck arrived, I was grumpy because I didn't prepare for the trip as well as I should have (not the mover's fault). Slept on the floor of my new house without a pillow, bought K-cups but the movers had the Keurig, etc., but this isn't about me.. The movers arrived, were friendly, and got me into a much better mood as my house started feeling like home. They put everything in the rooms I pointed out, helped me find the box with the coffee maker, and even put my beds together.

This is the first time I had movers that were simultaneously punctual, friendly, professional, and helpful.

I recommend the Purple Heart Moving Group to everyone, especially procrastinating coffee addicts like me.

Move size: 4 Bedroom Home Service cost: $1437

Really a great moving company! I had to move multiple times and each time I used this company I got way more than I expected. Traveling long distances for college was made much easier with this company and I fully recommend their services. With a super streamlined website and ridiculously helpful customer service, I was blown away. Especially with their very reasonable prices, it was worth every penny.

Each time I used them they showed up exactly when they were expected. They made sure to pack all my things cautiously, they were extremely retentive to my requests, and were off before I knew it. The driver that showed up behaved very professionally and it became very obvious, very quickly, that my things would be in good hands.

I will definitely be using Purple Heart Moving Group again in the future! it really just made moving my things in general very easy.

Move size: 1 Bedroom Home Service cost: $3250

I had an excellent long-distance moving experience with Purple Heart moving group.

I have had a great deal of tough moving experiences in the past with movers who were unethical, unclean, or just downright lazy. Purple Heart moving group completely blew me out of the water. I enjoyed their AMAZING customer service. All of the workers that I met who were a part of Purple Heart were extremely professional. Seriously, I have never met a company that was able to manage the entire process of moving so efficiently from end to end. Even though I had a lot of very sensitive cargo with lots of instructions, Purple Heart was able to handle everything extremely efficiently. Thanks, Purple Heart! I loved using them so much that I almost can't wait to move again soon.

Move size: 3 Bedroom Home Service cost: $1000

I would not recommend this moving company to anyone.. They are a broker and subcontact the work out to moving companies that are awful. Moving Kings in Florida handled our actual move and they subcontracted the work to another company once the goods were picked up and the move was paid for.. What a complete joke , couldn't get anyone to answer the phone in customer service, they lied about the delivery date info and status, they lost items, broke all the TV's that were moved , and now were trying to file a claim and that is another 3rd party who handles that . The only person that responded to anything via Email from Purple Heart was Makena in customer service but she had not impact on correcting any of the issues and only offered standard, "Sorry to hear that statements". Purple Hearts is not worth the money and your rolling the dice on what your going to get in the actual moving company .
Take the time to read other negative reviews on this company and you be the judge.

Move size: 1 Bedroom Home Service cost: $4000

I will start this review by saying DO NOT USE THIS COMPANY!

My initial inquiry call was taken by Nate. I gave him a rundown of what I expected to move which was about 75 to 100 boxes with two sets of patio tables and chairs along with some assorted end tables and shelves. I had sold most of my furniture so it would not have to be moved. Nate told me that because I had no major furniture, I had a "mini move" and he quoted me a price of $1992.00. I thought that was a good price since the other companies had quoted at least double that. When I said that I would hire them, he started the recording and we went through the process of identifying my needs with Nate stating this would be a mini move and the price would be $1992.00. He did NOT repeat the number of boxes or the other items I mentioned prior to the beginning of the recording. I paid the required deposit and agreed to pay half of the balance at pick up and half at delivery. He said that they cater to veterans and since I am 100% permanent and totally disabled, I was sure that they would take care of me. What a HUGE mistake that was.

I was given a three day window for pick up and was told that I would receive a call from the moving company the day before they were to be at my home. I was also told that they would give me a call the day of the move with a two hour window. When the second day of the window came, I called Purple Heart to see when they were planning to have the movers there and was told that they were 30 minutes away!! That did not work and I had to reschedule. That was my first surprise. The next was when the movers did show up the next day, they looked at the items I was moving and said that it was a much larger move than they were told and it would have to be recalculated. The end result was that the cost of the move would not be $1992, but over $4500!! Quite a shock. I have attempted to get resolution for the past two months to no avail. For the first month, I could not get a return call. I began to call on a daily basis and became such a pain that someone finally called me. It did no good, because the bottom line answer after two months of calls, emails and more calls, was "the recording confirms that you agreed to a mini move and this was much larger". You are liable for the additional charges. OF COURSE I AGREED. THAT IS WHAT I WAS TOLD! During one of the conversations, a "customer service" rep literally screamed at me and told me I was wrong.

So much for taking care of veterans. If you are a veteran or even if you are not, and you are looking for a company to arrange your move, do NOT use Purple Heart Moving Group. Do yourself a favor and use another company. I truly cannot believe that this company, while professing to care of and cater to veterans, could be so callous and uncaring. If I could give a rating lower than one star, I would do it.

I have continued to attempt to negotiate with this company and the best they said that they can do is to refund me a pittance compared to the amount that they misquoted me from the very start.

This company, in my opinion, has NO ethics. They are scammers of the highest form and use classic tricks like bait and switch tactics. If you are looking for a reputable company to perform your move, forget Purple Heart Moving Group. They are NOT the company you want to entrust with your move. Avoid this company like the plague.

I reiterate my statement above, if I could give a rating lower than one star, I would do so.

Move size: Partial Move Service cost: $4500

For a college student who wanted a change from the beach life, to the wonderful mountain life. These people were the best bet to choose from. They helped me move, all my belongings with easy and at a reasonable pricing to. If I would've chosen another moving company I swear it would've been double the amount than what I paid for The Purple Heart Moving Group. What better way to trust a company with reasonable pricing, intricate care, and my favorite color in their logo. The Purple Heart Moving Group is the way to go! Thanks, again!

Move size: 3 Bedroom Home Service cost: $2665

I am a nervous nelly by nature and moving to across states is extremely stressful, specially when you have a lot of sentimentally valuable things. This company made the process so much smoother than expected. I was impressed by how courteous and professional the movers were. All my loved items arrived intact. They loaded the truck so quickly and reassured me everything was going to be ok and it really was.

I do not plan on moving for a couple of years but when I decide to move back to my home state I will definitely be using these guys again.

Move size: 1 Bedroom Home Service cost: $1500

After hitting thirty years old, it was apparent that I needed to stop asking my friends to help me move. I also have accumulated enough nicer furniture that I don't know if I would trust my friends to help me move.

Together, my wife and I decided to hire movers for our big move. We were going from an apartment and storage unit to a full house. Buying a home comes with enough stress, that moving wasn't something I wanted to worry about too much, and with Purple Heart, I didn't have to worry at all!

They showed up a little early, which is really nice, because being late to anything make me crazy. They got everything packed up pretty quickly and I was very happy with the secure looking truck load.

They met us at the house once everything was loaded and the unloading was done with the same care.

We were also very happy that it's a family owned company as we like to support small business when we can. When we move on to our next home, I'm sure we will be calling purple heart again!

Move size: 2 Bedroom Home Service cost: $3000

BIG SCAM!!
Terrible nightmare to book a moving with this company. Very poor customer service. They book you telling you lies and false promises, then they do not answer the phone calls. This person called, Michael Robinson, convinced me of booking with them telling me a bunch of lies and inadequate information. Pick up was terrible since these guys, with no ID's, get to your house with a totally new contract and fees when you already signed an agreement and payed a deposit. We did not had the time to cancel.
Then waited 21 days for delivery because the company they hired, supposedly, did not have the correct info about our moving. It was only because a guy named Juan Santiago from Doo2Door moving, the company they hired, got involved in our case the things started to move a little.
21 days passed with no bed, clothing, kitchen things, personal items and nobody cared.
Finally a date was set for delivery and the delivery people resulted to be unprofessional, very bad attitude, intimidating and tired after a long drive. but these people confirmed what we expected, original estimate was not taken into account by the company purple heart hired and they overcharged for the space.
we payed a lot more for a big scam.
these company should not be allowed to do business in usa.

Move size: 2 Bedroom Home Service cost: $4000

Purple Heart Moving Group was very pleasant to work with. Moving across state lines can be really stressful, but PHMG made me feel like I was in good hands from beginning to end. The office staff made sure I was clear on the cost of the move and all of the steps that would be taken to make it happen.

The movers arrived promptly, loaded and unloaded my stuff efficiently. They even provided the packing materials! All of my belongings arrived at my new home on time, safe and undamaged. They were attentive, listened to my concerns and treated my valuables with care. I also liked that the moving and storage are done by one company - it made the whole process a lot more convenient.

The cost, the performance of the moving crew and the professionalism of the staff exceeded my expectations. Overall, I was very satisfied with my experience and would definitely recommend!

Move size: 2 Bedroom Home Service cost: $2600

We spoke to Nate on June 12th to set up our dates for movers to pick up in NC & when to be delivered in CO. Nate told us we would receive our furniture w/in 3-7 days of desired date & that they had another office in Colorado where our furniture could be stored for 30 days free of charge if our house was not available. Now they have had our furniture for over a month & we have been living like squatters in our home. When we call, no one will give us a straight answer if someone actually answers. We have tried contacting Nate through phone & email. He just sends our messages to the customer service department who won't provide us with any answers if they do contact us. When you do call you are sent thru sent this cycle of holds & transfers to only be told they do not know anything. This has all been incredibly frustrating & challenging living in our new house now for over 3 weeks with zero furniture & none of our belongings. This companies reviews need to be checked for authenticity!!

Move size: 3 Bedroom Home Service cost: $4767

I am a Customer I was deceived with the customer review if there is minus review I will give them We were planning to move from California to Pennsylvania when I called I went through my list with the agent Travers item by item never skip a single items 2 weeks before the moves the total estimate was 7700$ which is within my budget I paid 2024$ deposit, now today is the day of the move July 25th Knowing they are just a broker not a carrier so 2 people show up from trans America he said you items are bulky and they completely under estimate your items now believe it or not I have bill of 14400$ that I have to pay , I called the customer service the agent told me that here is you option either you have to accept this or send part of you furniture whish is equal to the estimate can you believe that or you will loose your deposit.
please don't ever use this company my reference is 2250583
Now I lost my flight ticket I almost lost my job.

Move size: 4 Bedroom Home Service cost: $7700

We used Purple Heart Moving Group for an interstate move. They were absolutely fantastic. From the first call through the good-byes they were awesome. Constant and effective communications that they kept with me gave me the comfort that at least this part of the move was going to go well. They went out of their way to make the move happen on time. All my valuables were delivered to my new house without a single scratch on any of the items. The bill was appropriate and I was not overcharged. I cannot say enough good things about the this company.

Move size: 3 Bedroom Home Service cost: $3000

I could write an entire 10 page essay with my sources cited on all the things that went wrong with Purple Heart Moving Group. They are not a reputable broker and the carriers they hire are not good either. (I had no idea the whole time because when I got the quote, the man told me that their own company provides the moving services {apparently only on the east coast which they failed to mention to me until after I first posted this review}) The first carrier they hired didn’t show up for 3 days and last minute they hired an even worse carrier. The drivers demanded that I text them pictures of my drivers license and credit card front and back, that’s not standard practice. My credit card company told me that was DEFINITELY not ok either.

Anyways, about 21 days pass and they still had no idea when I was going to get my stuff and I am constantly calling Purple Heart and the carrier begging for information. The carrier and Purple Heart told me to pay more money after I received a message saying I could pay upon delivery or else I wouldn’t get my stuff aka the “hostage” situation. I didn't care that I owed more money due to the weight, but the fact that I had waited weeks until knowing they were never going to give me my stuff unless I gave them more money beforehand is annoying. I kept calling asking the status and then they FINALLY said, We aren't delivering until you give more money.. even after being told I could pay the remaining balance upon delivery, which I have proof of as well. Do you know how annoying it is to be anticipating my shipment arriving for weeks on end, only to find out it never even left the facility? They (Purple Heart) would say, "It's being loaded today." Then I'd call the carrier, and they'd say, "It hasn't been loaded and it's not on its way yet. Maybe the end of the week."

Every complaint I made, they would turn it around and blame me for not wanting to pay, not wanting to do this or that. That was not the case, I just wanted to be done! I called them all the time asking the status of my shipment trying to figure things out, and they kept acting like it was my fault. They should be calling me, but actually I was the one having to go back and forth between Purple Heart and the carrier for hours. I would be on hold or sent to voicemail all the time by the carrier all the time, and if they wanted me to just deal with the carrier, they should have refunded me completely then. I'll get more onto that later..

After all of that happened I demanded refunds from Purple Heart which I did get approved but never actually given to me ($300), but it doesn’t really change all the things that happened in this process. If you value your items / have a job that you don’t have time to take off for and don’t want to feel scammed or ripped off, you should hire the carrier directly not do it through a broker. I will never make that mistake again, or if I use a broker it would not be this one. There were many more lies told to me throughout the entire process to make me feel better, but believe me when I say that it is unfair for anyone to ever have to go through what this company has put me through. I wouldn’t wish anyone to work with this company even my worst enemy.

--- UPDATE
Finally got my stuff April 25th with damages. They were supposed to pick it up on April 3/4th, didn't show up until the 6th, then finally delivered weeks later. I was just happy to have my items. There's so many other businesses that would do a better job, I gave way too much trust with this company. They kept assuring me it would not take as long as it did. I had to take off work for my job for this move, who wouldn't be mad about that?

As mentioned earlier in this, they approved that $300 to me and never gave it to me. Note, I asked for a full refund and they said $300 was the most they could give me at THAT time. I was fine with that, but still nothing. If the $300 refund was fair, where's it at?

After my delivery (April 26), they said they would give me a full refund as long as I removed these reviews and signed an unethical non-disclosure agreement and if I said anything about what happened during my move, then they would pursue me in court. That's not really the best way to handle business and makes them look so unprofessional. Had I been given my refund instead of being manipulated, I would have said that they made things right with me regardless of this disaster that happened. I cannot say that about this company, truly unprofessional and one of the worst businesses I have ever had to deal with.

Move size: 2 Bedroom Home Service cost: $3700