Gold Standard Moving and Storage LLC

The worst moving experience we've had. Did not wrap ANYTHING. Save money on paper and bubble wrap, I guess. Did not wrap any of the antique lamps. Not any glass vases. Nothing. Broke an antique lamp, hand painted 1800s lamp, which we saw being moved to the garbage. If we hadn't intercepted that act, we may never had known. Intercepted another less lamp being thrown out as well.

The movers did not come to assess the items before moving day. The driver got on Craigslist to hire an additional helper that morning. The site manager at the receiving apartment complex smelled marijuana.

Not recommeded at all. Not at all. VERY, VERY unprofessional.

Move size: 3 Bedroom Home Service cost: $4200

DO NOT use this company. It is a complete scam. Firstly, their employee Phil Green, told us we would have our shipment in a week. We did not receive our household goods for over a month. Different employees from customer service and dispatch would tell me the shipment is in the way, then turn around and tell me the truck broke down or the truck was in the shop. This excuse was actually used approximately 3 times. They would call and tell me that my shipment was ready to be delivered then two or three days would pass with no updates. It wasn't until I threatened legal action that I received my shipment. Once received, all of our furniture items were completely destroyed. All of our valuables items such as thousands of dollars worth of jewelry, watches, rings and other items, were all stolen. Furniture items that withheld valuables that we had already wrapped for shipment, were undone, ransacked, items stolen and re taped. The company will not give me the carriers information at this time. They claim to be "investigating" the situation, I assure you they are not. They are frauds and have operated over the years under different company names. I wouldn't recommend this company or anyone who does business with them to my worst enemy.

Move size: 1 Bedroom Home Service cost: $3500

My experience is that they only act professional in the public eye. This is an unaccredited moving broker who does not do anything to earn their money. Based on the milage they gave us a delivery window of 7-14 business days. We are on day 20 and they will not honor the contract they consented to. They will not call you back they do not care where your stuff is, or how long you are without it, will give you attitude when you call customer service, and talk very poorly to you privately. Record all of your phone calls with them, like I do, try to communicate as much as possible through email, and save everything. They will lie to you about who is the manager when problems do arise . When you ask them to properly identify themselves with their company they will not provide professional proof of status. Comb the details of your contract, and always remember that no contract can void gross negligence. Even beyond gross negligence a judge can still look at what has happened and override. This is a terrible company who will strand you and your family with no regard. Do not forget that you can reverse payment from your bank. Don't let them get away with mistreating you the way they have my family, contact a lawyer. We still do not have our property and at this point they will not tell us where it is.

I give this company zero stars in general performance, customer service, communication, honesty, and follow through.

Move size: 1 Bedroom Home Service cost: $5000

I was promised two things: (1) at least 24 hours of advanced notice of delivery; (2) no cash payment required for anything. Months later, the mover called and told me he would be delivering in two to three hours and insisted on cash payment. I refused. After significant delay, the mover again called on two hours notice, insisting that I accept delivery that day and that I now pay a $300 "redelivery" fee. The company then assured me that I would receive adequate notice and that I would not have to pay the so-called redelivery fee. The next time, the mover called and gave me three hours notice, now insisting that I pay, the redelivery fee and storage fees, in cash. I have not received my belongings and it has been almost a year.

Move size: 3 Bedroom Home Service cost: $8400

This company needs to be investigated for their grossly negligent practices and clear false advertising. They are not actually a moving company, and as others have complained, by the time you find out who the job has been subcontracted to (we found out the DAY OF), you don't have time to research that company -- also, the subcontractor made us sign a new agreement on the spot (no time to review, otherwise they would not start moving/packing our stuff. Talk about a classic bait and switch. I've emailed them with this complaint and have not received a substantive response. Give us our money back -- per your satisfaction guarantee.

1) 75% of our boxes arrived at our new house damaged - either the box was smashed because it was improperly packed into the truck, or the items were not properly wrapped/placed so they were damaged or completely destroyed (like our bed frame). The items in the boxes were not properly wrapped--it looks like the team just emptied our drawers and threw them into the box as-is. The only items that were properly wrapped were the tvs, a couple of the picture frames, and one of our mattresses along with a couple of the several boxes. The driver said he had never seen a worse packing job in his career and that he would not do work again for the subcontractor because he was embarrassed and saddened by the damage to our stuff (as well as the other person's stuff that was in the truck). We contacted the rep from sub, Cheetah Movers, due to the amount of damaged items due to their grossly negligent packing and he told me "I got all your stuff from Seattle to Denver as I said I would do and I will provide you with the link to file claims for all your damaged stuff." Not surprisingly, he has not sent me the claims link yet. See photos attached of how the boxes were packed. Olive oil and vinegar spilled in a couple ruining the other items in the boxes as well as damaging the boxes. In another box, green food coloring spilled all over the other items in the box. A large picture frame of ours was just thrown in the truck, unwrapped on top of all the boxes -- not surprisingly, the frame broke. THIS IS GROSS NEGLIGENCE and I will be seeking the advice of an attorney as to how to proceed. When Cheetah Movers was almost done packing our stuff, I asked them why they left the cleaning supplies and some of our alcohol -- he said that they do not move liquids. I then asked about the other liquids they had already packed from our kitchen, including wine, olive oil and vinegar, and he said those were fine. Literally made no sense -- as his explanation was to avoid leakage and damage to the other items in the boxes. Our knife block set was wrapped but then thrown in the box upside down...so all the knives were loose in the box (very DANGEROUS).

2) We had no idea that they would subcontract the work associated with the move to another company. We found out when the subcontractor arrived to pack and load our stuff that they were not affiliated with Gold Standard Moving and at that point had no other choice but to go with them. I would have done research on them prior to proceeding with Gold Standard had I known the work was going to be subcontracted. Their site states that "Gold Standard Moving offers interstate moving services based out of Florida." They do not offer moving services -- they offer moving services coordination/logistics. This is not clear on their site and I believe would qualify as deceptive advertising and I will be speaking with an attorney regarding this claim. We only found out that our move would be subcontracted when the sub arrived with their own contract (the day of the move) and had no choice but to go with them without being able to do research on them or thoroughly review the contract. We had no choice at this point but to go with them -- as it was the day of our move and we needed our stuff in Denver the following week.

3) On their site, they say "Satisfaction Guaranteed". What is the guarantee as I am clearly not satisfied...? I would expect that this guarantee means we get a refund of our deposit with this company and I look forward to receiving that refund. Or is this just another false advertisement?

Move size: 3 Bedroom Home Service cost: $11875

This company pretends to be movers and asks you questions about your belongings so they can create an estimated cost of your move. In later calls they will bill that estimate as their “broker fee” and simply call an actual moving company to come do the exact same thing. So you end up paying twice for your move! And they’ve essentially done nothing but pick up a phone and call someone you could’ve worked directly with yourself. They will make an excellent first impression, have processes in place to make themselves seem legitimate, but once they have some of your money and your signature they will no longer respond to your questions. When they do speak with you they mislead you to reassure you until they have the rest of the money they are trying to scam you out of. Then once the actual movers show up you’ll never hear from them again.

Move size: Studio Service cost: $4000

Do NOT book with them! Came my moving day and over DOUBLED the price for me to move for my 1 bedroom apartment. I asked for a explanation as to why it was such a huge price jump and the guy told me they had to wrap my tv blah blah and said he was going to go outside to make a call. Went out back to see what was going on about 5 minutes later and the truck was gone as well as the scumbag who doubled the price. I kept calling him and calling him as well as text AND text the emergency number with NO answer from both. He ended up BLOCKING me! I was stranded with a newborn baby and in complete shock of what happened. I called the company the next day after having the worst anxiety attack of my life (was on hold 2 hours btw) and they are REFUSING to refund me my deposit as they said I “refused service” which is a complete LIE! Why would I do that after paying my deposit and needing to be out that day?! All I asked for was a explanation and I thought the man was going out to make a call to explain the breakdown for me. I’m disgusted how they are refusing to refund me my deposit after CLEAR evidence of my texting the man who came In asking where he was and what was going on. Worst company out there stay far away. I will be persuading small claims court.

Move size: 1 Bedroom Home Service cost: $6800

Contract stated pick up on a Sunday. They didn’t come until WEDS. They had my case count and box size plus what my furniture was. The quote went from $3300-4k to TEN THOUSAND DOLLARS. I sent them away but they still are holding $1400 and over 30 days later have refunded nothing. They will not return calls. F rating from Better Business Bureau. Don’t be tricked by a low estimate and people who initially seem competent and nice. This is a total bait and switch company and you are going to end up either paying 3x more your original quote, frustrated and angry, and then moving yourself w UHaul because by the time they show up you’ll have no other options. AVOID. AVOID. AVOID.

Move size: 2 Bedroom Home Service cost: $3300

This is the worst moving company I have ever dealt with. They are brokers, not the actual movers. Tbis company promises everything on the initial sales call but after they get your deposit, good luck. I had to have my move done by July 30th, so I had a 3 day window and was told that i would be called the day before to letvme know they were coming. By July 29th I was called but it was to let me know that they could not get in touch with the carrier but I might hear something by the end of the day? I had to cancel and find another mover because my move had to happen on July 30th. They also informed me that I would lose my deposit or they could hold it for a year in case i wanted to use them again. Why on earth would i ever want to use these crooks agian? They basically want to keep my deposit of $1599 for doing nothing! STAY AWAY FROM THESE SCAMMERS!!

Move size: 1 Bedroom Home Service cost: $1599

They steal your money and don't pick up, we ended up renting a uhaul because they just kept changing the date on us. My husband had a job starting, we had to be moved so he could start. We forked out deposits and then when they didn't pick up we had to rent a uhaul and move ourselves. We are all joining together on a class action lawsuit against them. Go to endgoldstandard.com or look up a Facebook group, end gold standard. They need to pay back what they have taken

They are thieves!!!!

Move size: 4 Bedroom Home Service cost: $1765

I contracted with this companyto move items from Arkansas to Tennessee. I gave them detailed description (including measurements) of the items I needed moved. they were all large items -an entertainment center, a piano, a China hutch, 3 dressers, 2 full sized beds, 2 rocking chairs plus 50 boxes. They gave me an estimate of 780sq ft and based the price on that. When they showed up I was now told it was 1200 Sq ft of space and I had to pay an additional $1,500. When I called the company to ask how they could be 400 Sq ft off when I gave them detailed measurements of all the items I was told that they based their estimate on the ability to stack the items and that because i had "bulky" items the mover was not able to properly stack them. I understand this is a common practice they use to increase the amount of money the actual mover gets! I paid up front $1490 ...that money went to gold coast...then 1/2 of remaining balance "cash" of $1,100 went to mover at arrival and final 1/2 of $1100 when items were delivered again "cash" to actual mover. Now I owe an additional $1550 cash to actual mover upon delivery. I have the contract with the list of items. How can a company be more than 1/2 off on their Sq footage in their estimate??? You have no choice but to pay it and they suddenly need more cash to move your items! To add insult the storage unit was a 15 x 10 x 8 (the 1200 i was charged) and I had a 3 ft walking area through the middle of it and the items weren't even stacked up on top of each other!!!

Move size: 2 Bedroom Home Service cost: $3600

Do not use this company. They are just brokers, not movers. If you look on the FMCSA website you will see they have no fleet vehicles. Any review that says they moved them is a fake review.

They have been deceptive from the start. On the phone when I thought I was hiring a mover and the sales rep was asking questions he didn't listen to me and arbitrarily put dates in, he didn't list property I had on my inventory list that I told him I have...and then he tells me he had a driver in the area but wanted to him call first. He subcontracted me out against my wishes. When the mover showed up I was expecting Gold Standard but instead got a mover called Oasis moving out of las vegas. On April 20 an Oasis customer service rep called and said my property was on a truck heading to Texas...but it never arrived and after 5 days I'm worried and google the reviews on the company Gold Standard hired...Oasis moving is not BBB affiliated and only gets 1.2 stars out of 5. Now I'm trying hard to get answers and nobody has information about where my property is or when it will be delivered. They say they will call and get answers but they never call back like they state they will. I asked to have my contract cancelled so I could get my property myself and transport it but Gold Standard ignored my request. Then I was told my property would be delivered May 1-2...total lie. I'm upset for being lied to and given the run around any normal rational person would be upset. I asked them again to cancel my contract so that I could get my household goods myself and [NAME EDIT] REFUSED. Then he threatened me not to try and get my property back. I paid them to broker my move which means they were supposed to work for me. They look out only for themselves and whatever mover they hire. It's May 14 and I still don't have my property that I was told would be delivered May 1-2. At this point all I have left is to file a felony theft report, file with the FMCSA to initiate an investigation, file with the BBB, and whatever else I can think of to recuperate my losses from their gross negligence and lack of due diligence.

10 for 10 I recommend hiring Mayflower instead, or getting a Uhaul truck or two. At least you know your property won't be stolen or severely damaged. And if you think about it, that's cheaper in the long run.

Move size: 1 Bedroom Home Service cost: $4600

First of all, they were not upfront from the very beginning. The contract stated they would get my things during a three day span of time, and deliver them within a week. I asked the phone representative to clarify, and he said they would get my things on the first of the three days, and have them delivered by the third day. Great! Not true, the three days was the window to pick up my things. Secondly, they don't actually do the moving, they only broker the move with an actual moving company, in my case Inch Perfect Logistics LLC. This was the real nightmare, and after the nightmare was over I looked up IPL on the BBB and discovered they have an F rating. These people waited from May 14th when they picked up my things in NC until June 17th to deliver them to PA. When I called to complain the GSM&S company rep said even though my contract stated my items would be here within 7 working days, the law stated they have 21 business days to actually deliver. They arrived on the 23rd business day. So they were to deliver on Friday morning, but the foreman of the crew called me and said they wanted to deliver at night and would be here around 10:30 PM. I told him I wasn't sure that was safe r/t poor lighting, and the rudeness factor to sleeping neighbors. They showed up at 11:15 PM Thursday evening. They piled everything in one room even though boxes were labeled. l pointed this out to them and they just stared at me for a moment and continued piling boxes in the dining room. It was up to me to move them to the appropriate room. They also refused to put things in the finished basement or integral garage. So there I was, the 65 year old woman carrying these big items around the house to the basement. None of my items were reassembled, even though the crew who took my things from NC said they would be upon arrival to PA. So much for a full-service moving company. The one man did take a chair downstairs. The real kicker is that while I was in a room of the house, they all piled into their van and took off while I was unaware, leaving most of my items still wrapped up, even though I had asked if they were going to unwrap the items and take their garbage with them. They replied they would but that was a lie. Multiple things were broken, from a trinket box given to me by my now deceased Mother, to a picture frame, to a wooden piece of furniture where the legs were wrapped so tightly at the bottom, it pulled the upper part of the leg away from the main furniture piece, and split the fascia board on the back. My now deceased grandmother's floor lamp was broken, lamp shades were bent. Multiple deep scratches on many things. When I pointed anything out to them, they again just stared at me with no response. They didn't even unwrap the TVs, left them still wrapped in the company's big moving blankets, as well as the large wall decorative pictures. This was an unbelievable experience. When I moved from PA to NC 10 years ago, I had a local company move me and had an excellent experience. Nothing broken, everything placed where it belonged in the house. They even hung up my clothes in the closet because they had a big rod in the back of the truck on which to hang clothing. If this is the type of movers that Gold Standard Chooses, I would pass on Gold Standard if I were you. I wish I could upload photos of the multiple unwrapped items left in my rooms, along with some of the broken items. Come on Gold Standard, do your homework. Don't hook up people with movers that have an F rating with the Better Business Bureau.

Move size: 2 Bedroom Home Service cost: $5100

Please avoid this moving company. They are not honest. We were moving our elderly aunt from Oklahoma to Louisiana and needed the furniture delivered at a later date because we were going to be out of town. My salesperson Thomas Guy ensured me that I would be able to schedule my drop off time for a later date with the driver, but on the day they were scheduled to pick up the furniture the company who they contracted to do the move informed me that it would be a straight delivery. Kappa trucking (the company they hired to do the move)told me that I could not schedule the delivery for a later date and if they had known that I needed storage they would not have taken the job. I tried contacting Gold Standard regarding this and they acted as if they knew nothing about this. I tried contacting the salesperson and he told me to ask the company about storage. Then he stopped responding. When I texted him to inform him that I would give them a bad review he responded ok. They were not helpful at all. They refused to give us our deposit back. Horrible horrible customer service. They didn’t care once they received the deposit. Don’t fall for the lies. They will tell you that they have a truck going that way already so you’re only paying for labor. They will ask if you’ve gotten quotes already and give you a lower quote but as good as it sounds it’s not worth it. They are not with the BBB that’s a red flag. Don’t waste your time or money. They refused to refund our deposit even though we were within the 10 day cancellation window.

Move size: 2 Bedroom Home Service cost: $3000