Gold Standard Moving and Storage LLC

Let me start off by saying that as bad as moving normally is, K actually had a fun and exciting day when Phil and his crew showed up to move me. They did not stop from the word go and did such an awesome job in such a short period of time, I could hardly believe it. They had a keen eye for detail and the safety of all of my items as I did not find anything damaged from the move. These guys were the best and I will definitely be using them again. Give them a call if you want to save money and stress on your next move.

Move size: 2 Bedroom Home Service cost: $250

I couldn’t ask for any better service , I haven’t moved in a while and was looking for a company to be reasonable with pricing and who had great service , Then I came across gold standard moving and storage they were excellent from just the talk on the phone down to the service , they helped me pack and unpack safely , fast & efficiently , I couldn’t ask for any better service , they all came ready to work and very business oriented , I would definitely use Gold standard for my next move & recommend anyone who is looking to move oh yeah they also have storage options , now isn’t that great !!!

Move size: Studio Service cost: $200

DO NOT USE! I’m sure they will respond with “It’s just an estimate, final charges could be different” but that is what you should be concerned about. I forfeited a $996 deposit, which I was under the impression was the only deposit (1/3 of total estimated expenses). I understand “fine print” always gets you. Their tactic is to call just a few days before your scheduled move date to verify inventory and then send an updated estimate that is now almost $2600 more than the original estimate because I added 15 plastic totes from the garage and a standard 3 seat couch. However, I removed a side by side refrigerator, an ottoman and two fabric high back chairs as we sold those items. Understandably there was going to be a little more than originally estimated, even after the items we removed, but $2600 worth because now the plastic totes require additional labor and packing materials etc. as we were told? It’s a scam. I understand an increase in expense to cover the additional totes but there is no way on this earth that the totes (after we also removed the second couch added at the inventory check) would equate to almost $2600. It left us in fear that we would potentially have to pay more to the movers upon pick up and delivery or else they will hold our items hostage until paid. If you have read the horror stories about moving brokers treat them as accurate. Even those that appear to have great Google Ratings and are rated well with the BBB. If you look at their Google ratings they are all 5 star. Even Disney World doesn’t have only 5 star ratings. They claim they are not affiliated with Gold Standard Relocation Services but I believe that is a lie. I think a simple name change allowed them to keep doing business but I could be wrong. My advice, hire a reputable moving company and yes it will cost more but peace of mind and good business ethics will likely be included.

Move size: 3 Bedroom Home Service cost: $5996

They pretend to get your business, but resource the job to incredibly poor moving companies. They added an additional $1k with no explanation. One obese woman finally arrived in a truck (who admitted to never moving anything in her life), 1/4 of my furniture was destroyed. I physically had to move everything off the truck, EVEN HAD TO BUY A DOLLY. It took me 4 hours. They promised white glove service. Then they lost my entire art collection. My deceased grandmothers paintings, 3 very large framed photos and prints. I also received a box of a strangers' belongings (car mats). There has been no financial reimbursement and no sign of my artwork returning. Im so upset, they lost the most sentimental and important part of my move. Im looking into legal action for larceny, this has been the worst consumer experience of my life. Shame on this company! DO NOT HIRE THEM!

Move size: 1 Bedroom Home Service cost: $3600

I booked with this company because they said they had

a truck heading to Arkansas the week they picked up my stuff. When I called the contracted moving company for an estimated delivery date he laughed at me and said it's not like you are moving to Miami ? The pickup was July 5. They misled me about the truck going to Arkansas that week. I have called many times and keep getting the same story. Why did Gold Standard hire a trucking company that doesn't seem to go west? I understand that it is a 5-14 business day delivery spread but they definitely lied to get my business by telling me that they had a truck leaving NJ the week of July 5th and headed for Arkansas. I can't even get an estimate of when my things will leave NJ

Much less arrive in Arkansas. Not sure when I will get my things or what shape they will be in. Very disappointed in the lack of professionalism and transparency. Do Not Use this company under any circumstances.

Move size: Studio Service cost: $2021

Incident Description

G7323175 Quote Gold Standard Moving and Storage gave me a quote which I have attached.

I asked how much it would be if I took more. This was on Wednesday. Verbally they lied to me when they quoted 8100.00 and than it was over$9,000. I was going to change the quote back but than all of this below happened to me.

Originally they told me they would give me a weeks notice to either come on the 20,21,22of June.

I called Sarah on Sunday June 13th and I told her no one has called me. She says they will call by Wednesday the June 16th.

I didn't hear from anyone. I called again on Wednesday June 16th and they said someone will call me on by Friday night the 18th.

They texted me on Thursday the 17th and said someone would call me on Saturday the 19th between 11-3 with a pick up time and date.

They called, while I was in the shower early Saturday morning the 19th, and said they were on there way. (Not even on a designated day.)Since I was in the shower they called my friend Kim and said they were on the way and They tried calling me and they cant get a hold of me. Kim told them I was cancelling.

Because on Friday they sent me the lying quote. I was not going to use them because they lied about the quote. I was going to go back to the original quote but because of all the lying they did about when they were coming and trying to scam me on a ridiculous quote I knew I was getting scammed. In fact another mover called to and said they would hold my stuff hostage.

They refund my $2500. right away but said they would put my file in review which takes 5-9 business days. I waiting extra time and called and emailed several times with no response. I want my deposit back of 1,777.00. I am a senior citizen, on a fixed income, on disability and raising my granddaughter by myself.

Oh they also lied to me and said they have there own trucks and they were not a broker.

Move size: 2 Bedroom Home Service cost: $9100

Do not do business with this company! A gentleman named Sean Donovan talked me out of going with another company because he said he had 10years of experience in the business and he had his own trucks. He assured me my stuff would be moved on time. Apparently he outsourced to another company named All Relocation (don't ever do business with them either!! Horrible group of people that don't care about you or your personal belongings). My belongings were supposed to be delivered June 7th they did not pick up my stuff till the 7th, and my stuff was not delivered until June 29th. I found out my stuff was taken to Florida and God knows where else. The people that delivered my stuff were from a company called Votran. The gentleman (Vovo) was absolutely horrible he refused to let me view my furniture before he unloaded it and paid him the remaining balance. He yelled at me and my sister when he knew my stuff was damaged!!! He told me "to stop being so emotional, that this was just business, and I should calm down!" All of my furniture (which was brand new) was broken, and had water damage. Every single box was smashed and was wet. When I opened the boxes there was mold and mildew growing on my shoes and clothes. I had to throw almost everything away. My All wood furniture appeared to have sat in water and was covered in mold!! I paid a significant amount of money for them to destroy everything I own including priceless personal items that had many memories! Please don't end up like me! I will be seeking legal action, but I don't want anyone else to go through the nightmare I did. All 3 of these companies are fraudulent and should have their business licenses revoked. Tell everyone you know not to ever use them!!!

Move size: 3 Bedroom Home Service cost: $8860

Please beware and do not do business with this company! They are scam. They will feed you a bunch of lies and then just take your money and run. We are a military family and We hired this company to do our move. They quoted us a bunch and appeared to be a moving company even acted like they had their dispatch on the phone. Later we learned they were just a broker company. They gave us our quote and hired the scummiest company they could find. The people they sent to our house were criminals and didn’t even have driver’s license because they couldn’t get onto the military base. The company they hired Chetah Movers attempted to charge us another 11,000 dollars when we were only suppose to pay 3000. We had to rent a truck and move ourselves across the country. Now here we are a month later and although Gold Standard broke their contract they are refusing to refund us! So please stay away from this company.

Move size: 4 Bedroom Home Service cost: $10500

It has been over a month since my guaranteed delivery date. They are brokers not movers and they don’t care about you or your things. I have contacted them multiple times given different dates and I still don’t have my things. The contractor they hired to move my things has blocked me and I have no idea where my things are. I am filing a claim and my insurance is doing an investigation. Pretty sure they are a scam and you and your things are not protected. This is my ENTIRE home that was supposed to be moved. They picked up and now crickets.

Move size: 3 Bedroom Home Service cost: $4500

This company is excellent when taking your deposits and low balling quotes. Gave them $8000 in deposits, for a binding quote of around $20,000. Was under the impression we would be getting a large moving truck and extra small one in case we needed it. Moving day to our surprise Quick Move LLC showed up in three rented Penske trucks. see my review for that company. Ended up shelling out $48,000 after all said and done. Avoid this company. Don't fall for their too good to be true quotes. Check FMCSA first and see for yourself the 91 complaints so far this year. They will scam you. Find a real reputable moving company.

Move size: 3 Bedroom Home Service cost: $48000

AVOID THIS COMPANY MORE THAN YOU'VE EVER AVOIDED A COMPANY BEFORE.

I WISH I had read the reviews before booking this company, but - of course - we need moving companies ASAP in stressful moments in our lives.

RED FLAG: you are not allowed to use credit cards to pay the deposit, which means you can't dispute the charge. Built into the contract - which you're pressured to sign by being told they can't hold the move if you get off the phone - is that you contractually agree you won't put a stop on the wire payment.

In my case, like so many others here and on Better Business Bureau, the move was cancelled by Gold (which turned out to be a blessing, based on how many customers belongings were damaged or outright stolen), and it has been 8 weeks without a refund of the $1,305 I paid them. I was initially told 12-14 days, then 4-6 weeks, and I have gotten the same exact verbiage as other reviewers as to why I still don't have my money. "Busy time of year," "inadequate staffing for COVID," "normal processing times," "it's still in the 'processing' phase." This week, I was told that Gold "unfortunately switched banks" (???) which restarted the clock and added another 3-5 weeks "for processing". They must have a scripted list of excuses to avoid refunding you, I'm just waiting for "my dog ate your refund..." Sometimes when I call, they don't even ask for details of my move, they just automatically tell me that "unfortunately, there's been a delay..." if that gives you any clue of the volume of customers calling upset about the theft. Honestly, I think this company's business model is to hope customers get tired and forfeit their deposit.

This experience has been so uniquely horrific and exploitative that I am certain the 5 star reviewers are fakes by the company. As I note, all of the five star reviews are posted around the same time, with accounts that have no other reviews to their name...

Class action lawsuit, anyone? Honestly, get in touch if that's something you're interested in. It's much less costly to sue as a group!

Move size: 1 Bedroom Home Service cost: $2708

This fraudulent company doesn't deserve a single star.

On the 1st of August, I conducted business with this company (Gold Standard) and paid a discounted portion of the estimate... Over the next 24 hours, I increasingly felt uneasy about moving forward with this company. So, I called other moving companies and they, practically, laughed in my face in answer to their question of which moving company I was (at that time) using. Unbeknownst to me, this company (Gold Standard) has a very poor reputation that follows it.

The Customer Representative, that I had the displeasure of conducting business with, is an absolute scammer by the name of Brandon Collins (if that's even his real name). This liar has no integrity whatsoever...but you'll soon learn why. He emphasized, several times, that he could be [easily] contacted: 'just call me directly'... But, of course, when I did so, this lying coward couldn't be reached. His mailbox was (and still is) full, preventing me from leaving a message and he never replied to the email(s) I sent.

It is now August 25th and I still haven't gotten my money returned to me. DO NOT EVER in your life DO BUSINESS WITH ?? Gold Standard Moving and Storage ??.. If you love/care about yourself and others, DO NOT BRING YOUR OR THEIR BUSINESS TO THIS UNSCRUPULOUS COMPANY. THEY ARE CON ARTISTS. I discovered (after the fact) that their Customer Representatives are a bunch of brokers. And don't fall for any seemingly "good" reviews on this company, they are few and far between.

Check out the reviews for this company on Yelp. Upon posting this review, I'm heading over to BBB's website and reporting this company; but, while glancing at their webpage as I type this, I see that there's already "Current Alerts" on this [despicable] company. However, I'm still going to fill out a report and, hopefully, they will soon get shut down. This company is robbing people of their money and [reportedly] their possessions. These are very difficult times and it's only going to get harder. Please heed my advice and don't give these liars your business. I don't care if you personally know someone that can vouch for them -- it's a matter of principle, at this point. They have and are cheating innocent people of their money/belongings. That can't and shouldn't be supported.

Move size: Studio Service cost: $302180

I signed up for Gold Standard to move us from CA to TX in September 2021. I signed the agreement on 8/14/21 and made a deposit in the amount of $6,135. The next day, I decided to move with a container instead from Upack so I cancelled the Gold Standard agreement on 8/16/21 (within the 3 day limit noted in the agreement) and the refund from Gold Standard was approved, with an email from them! They said I would receive the refund within 12-14 business days. It has been 67 business days since then and I have STILL NOT received my refund. When I call they hang up on me. When I get through, they say sorry and have no idea when they will process the refund and that they are "backed up." This is not acceptable. I hope you decide to use another business.

Move size: 3 Bedroom Home Service cost: $6135

Horrible experience! The website gives the appearance that this company is actually a moving company. Actually, they are moving brokers, which they did not tell me until I asked directly after finding our from someone else. They did not provide me with a list of moving companies they contract with, as required by FMCSA regulations, even when air requested it.

I was not notified of which moving company they hired. One man showed up in an unmarked box truck a day late, with a dolly with 2 flat tires, no quilted blankets or moving supplies, and no tools to disassemble furniture. We were not given a copy of the bill of laden, or an itemized inventory. The movers did not answer our calls or emails, and voice mailbox was full. Gold Standard was unresponsive when asked to help recover our property when it was nowhere in sight after 21 business days. Management did not reply to many emails, and no manager called me after I requested multiple times.

Long story, but we ended up finding our property ourselves, with the help of law enforcement, 79 days after pick up in an abandoned Budget truck in Nebraska. We then had to hire a man to fly to Nebraska and drive the truck to upstate NY. A group of family members and friends unloaded the truck and reassembled furniture.

Gold Standard did not hire “an A+ mover for a seamless move” as promised by sales person Sarah A. They did not provide professional support and guidance throughout our move, or any of the services stated on their website and on the contract. They have partially refunded our deposit with them, and “approved” a refund of the remainder of the deposit over a month ago. No sign of that refund yet. They refuse to take responsibility for hiring a sub-par moving company that had only been in business less than 6 months and was rated a D on BBB (now rated an F). They refuse to compensate us for the excessive costs we incurred recovering and delivering our own property. The owner of the moving company actually had a felony arrest before GS hired them to come into our home.

This company is unprofessional, unresponsive, and operate fraudulently. The positive reviews read as if GS is a moving company, and are not valid.

DO NOT USE this company! THIS HAS BEEN AN ABSOLUTE NIGHTMARE,

Move size: Studio Service cost: $5000

A continuous horrible experience!

Horrible, horrible experience. And still continuing. We graduated college in may of 2021 and planned a move from Indiana to Denver. Contracted with Gold Standard and paid deposit of $1299.00 on 5/18/21 for a move to Denver from Indiana. Pick up scheduled between 7/11-13/21. No communication from either movers or GS. Called GS on 7/13 and spoke with Lily in customer service. She checked with scheduling department and informed me that truck was not coming and could not give a future date. We needed to be out of our apartments on 7/15 and in Denver to start new jobs. This caused incurring a tremendous amount of effort, time and money to rectify situation. Lily declared this a “service failure on GS” part and sent an email stating refund approved and would be issued within 9-12 days. There still has been no refund and there have been probs 20+ Calls. Always saying being expedited. Short staffed. Changed banking institutions. And today, 11/3/21, was informed my request was moved to head of line and would be 3-6 WEEKS again. Told this same timeline every follow up call. We are college students who graduated this year and worked 3 jobs to make this move. We need and are due this refund ASAP.

Move size: Studio Service cost: $1299

DO NOT USE THIS MOVING COMPANY! It is a scam. We asked for an estimate and paid an up front cost of $3,543. After we received the estimate, we found another moving company that would be able to do it sooner for the same price, so we cancelled our contract with Gold standard moving and storage. We were well within the 10 day refund period and should have had that deposit refunded. We received an email that said "refund approved" and we should be receiving that refund within 12-14 days. That was in July of 2021. It is now December 29th and we have not received a refund. We have called multiple times over the last few months only to have an angry customer service person tell us "it's coming!" unfortunately we only read the negative reviews after giving them money. It seems many other customers have experienced this. Do not engage with this company. Do not give them any money.

Move size: 2 Bedroom Home Service cost: $3453

My experience with Gold Standard moving was the worst moving experience of my entire life. I have left several 5 star reviews for other companies, and I normally wouldn’t make a big deal, but I am absolutely traumatized from my move. The initial process was fine, I had competitive offers from other companies, but I chose to work with Gold Standard because they seemed knowledgeable and were aggressive on pricing.

The carrier that was assigned to complete my move was rude, careless, and manipulative. I had to keep my stuff in storage for a time with them and checked multiple times with Gold Standard the cost of keeping it in storage. I was told $.40 per square foot. When I called after my first 30 days free, the company laughed at me trying to pay $.40 per square foot, was nasty, and literally extorted me out of more money, stating that things were more expensive in Jersey City in the summer. They actually had me frustrated to tears. I was moving from Pennsylvania, so I didn’t decide on the location in Jersey City which was costing me extra. I tried to have it resolved through Gold Standard and received no help. I was so scared I wouldn’t receive my stuff, so I paid the extra money. They also had my delivery date wrong and randomly called me in the middle of the night a couple weeks before my delivery was due saying they were delivering the next morning. We hadn't closed on the house yet, so you can see how it would be a problem to deliver stuff to a house we didn’t own. They tried to pressure me to have the current owners allow them to deliver, which I couldn’t do, so my stuff was then moved again to a random warehouse somewhere else in the country. From there, it was supposed to be a set amount of time per our contract for delivery. The spread based on our mileage should have been 3-10 business days. We assumed the maximum, and planned to have family come to visit well outside of the window to give us time to unpack and everything. IT TOOK 28 BUSINESS DAYS. I called numerous times just to get an update, and they actually screened my calls. I called at all different times thinking it was just not convenient for them, mailbox full, no answer. I called one time from a different number after days of trying and they picked up right away, which confirmed they were actively avoiding me. We had to go out and buy furniture for our family to come visit last minute because we had waited so long to receive our stuff. When it finally did arrive, we had paid extra for packaging and special handling of several items, including 3 TVs. Two out of the three TVs were broken and the claim wouldn’t even reimburse us for the hundreds of extra dollars we spent on the packaging and handling, nevermind the TVs. We are supposed to get about $9 per TV (the claim was approved weeks ago and we still havent been paid). Why pay extra for packaging and handling if it didn’t even protect our items? We would have gotten more money selling the items instead of moving them. It cost us hundreds of dollars to deliver broken TVs? We also had several other special items we paid extra for including a Peloton bike, which was also damaged, and several arcade machines. The movers applied excessive amounts of tape directly to the artwork on the arcade machines without a blanket or plastic underneath, damaging them. Basically everything that was important and we paid extra for careful handling was ruined.

This moving experience caused extreme stress, tears, and frustration and we are left with mostly broken items and trauma. Please do not book with Gold Standard moving if you want to have a good experience.

Move size: 2 Bedroom Home Service cost: $7106

This company took my deposit with a 3 day cancellation rule that was adjusted to 30 day per our contract. I canceled within the 3 days after reading more reviews and they said I would receive my money. Called after a few weeks when I didn’t get my deposit back and they said it takes 2 months. Called after 2 months and they stated that their payment processing company was having issues and that they were basically in a lawsuit. I was assured I would get my refund and asked for updated confirmation emails which I received. Still no money has been returned. See email response below.

First email

“We realize you are due a refund on your deposit, and the expected timeframe of 60 business days from November 1st has arrived and you are due an update on where this process stands.

The delay has been due to an issue with our payment processing agency. We are working with our attorneys on this matter and will update you again as soon as we have additional information. We certainly appreciate your position and will keep you advised.”

Second email.

“This is to confirm you are slated to receive $2974.33 once our issues with our payment processing agency has been resolved per the last email that was sent over to you. “

Sincerely,

Michael Anderson

Customer Service Specialist

Now the emails show a logo of us pro moving and logistics instead of gold standard moving which leads me to believe they tried to change their name to hide from paying deposits. This company is the worst unethical company I’ve ever seen. DO NOT DO BUSINESS WITH THEM!!

Move size: 4 Bedroom Home Service cost: $7000

How can you be such garbage human beings? I cancelled within the 3 day period and they assured me my card would not be charged as long as I did that. They still charged my card and I obviously did not end up using the money. I have now been waiting on a refund of $1148 for OVER A YEAR with no updates from this shit ass company. The only contact I had, her email is coming back undeliverable now. You can’t get anyone on the phone either. Not sure why since they “stopped taking new clients in November” so it’s not like they should be busy. I am a single mom and this is absolutely ridiculous that this company can get away with this. I want my money back and I will not stop until I get it. Absolutely horrible that you do this to people.

Move size: 1 Bedroom Home Service cost: $1148

This is honestly the first bad review I have written in my entire life. I just took the time because I want to help out other people like me. Seriously, if you are thinking about using these guys, just DON´T. Pricing appears to be good but they end up charging more. Team is unprofessional, no COVID precautions being taken, and they do not safely protect your furniture or honor your claims. There are plenty of other good companies such as Good Greek Movers, or Special Deliveries. I have moved 5 times over the last 8 years, so I know when moving companies are good and when they are not.

Move size: 2 Bedroom Home Service cost: $5500

Whatever you do, do NOT book any services with these people!! They are fraudulent and unprofessional individuals. Gold Standard Moving and Storage will contract the job to an actual moving company and you may not get your goods within the time frame you sign up for. Read the fine print and give yourself 30 days before you get anything delivered! They have absolutely no empathy for anyone moving long distance and will ask for a non-refundable deposit so you are basically stuck with them!!

Move size: 2 Bedroom Home Service cost: $6000