Gold Standard Moving and Storage LLC

Please beware and do not do business with this company! They are scam. They will feed you a bunch of lies and then just take your money and run. We are a military family and We hired this company to do our move. They quoted us a bunch and appeared to be a moving company even acted like they had their dispatch on the phone. Later we learned they were just a broker company. They gave us our quote and hired the scummiest company they could find. The people they sent to our house were criminals and didn’t even have driver’s license because they couldn’t get onto the military base. The company they hired Chetah Movers attempted to charge us another 11,000 dollars when we were only suppose to pay 3000. We had to rent a truck and move ourselves across the country. Now here we are a month later and although Gold Standard broke their contract they are refusing to refund us! So please stay away from this company.

Move size: 4 Bedroom Home Service cost: $10500

It has been over a month since my guaranteed delivery date. They are brokers not movers and they don’t care about you or your things. I have contacted them multiple times given different dates and I still don’t have my things. The contractor they hired to move my things has blocked me and I have no idea where my things are. I am filing a claim and my insurance is doing an investigation. Pretty sure they are a scam and you and your things are not protected. This is my ENTIRE home that was supposed to be moved. They picked up and now crickets.

Move size: 3 Bedroom Home Service cost: $4500

This company pretends to be movers and asks you questions about your belongings so they can create an estimated cost of your move. In later calls they will bill that estimate as their “broker fee” and simply call an actual moving company to come do the exact same thing. So you end up paying twice for your move! And they’ve essentially done nothing but pick up a phone and call someone you could’ve worked directly with yourself. They will make an excellent first impression, have processes in place to make themselves seem legitimate, but once they have some of your money and your signature they will no longer respond to your questions. When they do speak with you they mislead you to reassure you until they have the rest of the money they are trying to scam you out of. Then once the actual movers show up you’ll never hear from them again.

Move size: Studio Service cost: $4000

This company needs to be investigated for their grossly negligent practices and clear false advertising. They are not actually a moving company, and as others have complained, by the time you find out who the job has been subcontracted to (we found out the DAY OF), you don't have time to research that company -- also, the subcontractor made us sign a new agreement on the spot (no time to review, otherwise they would not start moving/packing our stuff. Talk about a classic bait and switch. I've emailed them with this complaint and have not received a substantive response. Give us our money back -- per your satisfaction guarantee.

1) 75% of our boxes arrived at our new house damaged - either the box was smashed because it was improperly packed into the truck, or the items were not properly wrapped/placed so they were damaged or completely destroyed (like our bed frame). The items in the boxes were not properly wrapped--it looks like the team just emptied our drawers and threw them into the box as-is. The only items that were properly wrapped were the tvs, a couple of the picture frames, and one of our mattresses along with a couple of the several boxes. The driver said he had never seen a worse packing job in his career and that he would not do work again for the subcontractor because he was embarrassed and saddened by the damage to our stuff (as well as the other person's stuff that was in the truck). We contacted the rep from sub, Cheetah Movers, due to the amount of damaged items due to their grossly negligent packing and he told me "I got all your stuff from Seattle to Denver as I said I would do and I will provide you with the link to file claims for all your damaged stuff." Not surprisingly, he has not sent me the claims link yet. See photos attached of how the boxes were packed. Olive oil and vinegar spilled in a couple ruining the other items in the boxes as well as damaging the boxes. In another box, green food coloring spilled all over the other items in the box. A large picture frame of ours was just thrown in the truck, unwrapped on top of all the boxes -- not surprisingly, the frame broke. THIS IS GROSS NEGLIGENCE and I will be seeking the advice of an attorney as to how to proceed. When Cheetah Movers was almost done packing our stuff, I asked them why they left the cleaning supplies and some of our alcohol -- he said that they do not move liquids. I then asked about the other liquids they had already packed from our kitchen, including wine, olive oil and vinegar, and he said those were fine. Literally made no sense -- as his explanation was to avoid leakage and damage to the other items in the boxes. Our knife block set was wrapped but then thrown in the box upside down...so all the knives were loose in the box (very DANGEROUS).

2) We had no idea that they would subcontract the work associated with the move to another company. We found out when the subcontractor arrived to pack and load our stuff that they were not affiliated with Gold Standard Moving and at that point had no other choice but to go with them. I would have done research on them prior to proceeding with Gold Standard had I known the work was going to be subcontracted. Their site states that "Gold Standard Moving offers interstate moving services based out of Florida." They do not offer moving services -- they offer moving services coordination/logistics. This is not clear on their site and I believe would qualify as deceptive advertising and I will be speaking with an attorney regarding this claim. We only found out that our move would be subcontracted when the sub arrived with their own contract (the day of the move) and had no choice but to go with them without being able to do research on them or thoroughly review the contract. We had no choice at this point but to go with them -- as it was the day of our move and we needed our stuff in Denver the following week.

3) On their site, they say "Satisfaction Guaranteed". What is the guarantee as I am clearly not satisfied...? I would expect that this guarantee means we get a refund of our deposit with this company and I look forward to receiving that refund. Or is this just another false advertisement?

Move size: 3 Bedroom Home Service cost: $11875

Do NOT book with them! Came my moving day and over DOUBLED the price for me to move for my 1 bedroom apartment. I asked for a explanation as to why it was such a huge price jump and the guy told me they had to wrap my tv blah blah and said he was going to go outside to make a call. Went out back to see what was going on about 5 minutes later and the truck was gone as well as the scumbag who doubled the price. I kept calling him and calling him as well as text AND text the emergency number with NO answer from both. He ended up BLOCKING me! I was stranded with a newborn baby and in complete shock of what happened. I called the company the next day after having the worst anxiety attack of my life (was on hold 2 hours btw) and they are REFUSING to refund me my deposit as they said I “refused service” which is a complete LIE! Why would I do that after paying my deposit and needing to be out that day?! All I asked for was a explanation and I thought the man was going out to make a call to explain the breakdown for me. I’m disgusted how they are refusing to refund me my deposit after CLEAR evidence of my texting the man who came In asking where he was and what was going on. Worst company out there stay far away. I will be persuading small claims court.

Move size: 1 Bedroom Home Service cost: $6800

Contract stated pick up on a Sunday. They didn’t come until WEDS. They had my case count and box size plus what my furniture was. The quote went from $3300-4k to TEN THOUSAND DOLLARS. I sent them away but they still are holding $1400 and over 30 days later have refunded nothing. They will not return calls. F rating from Better Business Bureau. Don’t be tricked by a low estimate and people who initially seem competent and nice. This is a total bait and switch company and you are going to end up either paying 3x more your original quote, frustrated and angry, and then moving yourself w UHaul because by the time they show up you’ll have no other options. AVOID. AVOID. AVOID.

Move size: 2 Bedroom Home Service cost: $3300

This is the worst moving company I have ever dealt with. They are brokers, not the actual movers. Tbis company promises everything on the initial sales call but after they get your deposit, good luck. I had to have my move done by July 30th, so I had a 3 day window and was told that i would be called the day before to letvme know they were coming. By July 29th I was called but it was to let me know that they could not get in touch with the carrier but I might hear something by the end of the day? I had to cancel and find another mover because my move had to happen on July 30th. They also informed me that I would lose my deposit or they could hold it for a year in case i wanted to use them again. Why on earth would i ever want to use these crooks agian? They basically want to keep my deposit of $1599 for doing nothing! STAY AWAY FROM THESE SCAMMERS!!

Move size: 1 Bedroom Home Service cost: $1599

This company is excellent when taking your deposits and low balling quotes. Gave them $8000 in deposits, for a binding quote of around $20,000. Was under the impression we would be getting a large moving truck and extra small one in case we needed it. Moving day to our surprise Quick Move LLC showed up in three rented Penske trucks. see my review for that company. Ended up shelling out $48,000 after all said and done. Avoid this company. Don't fall for their too good to be true quotes. Check FMCSA first and see for yourself the 91 complaints so far this year. They will scam you. Find a real reputable moving company.

Move size: 3 Bedroom Home Service cost: $48000

AVOID THIS COMPANY MORE THAN YOU'VE EVER AVOIDED A COMPANY BEFORE.

I WISH I had read the reviews before booking this company, but - of course - we need moving companies ASAP in stressful moments in our lives.

RED FLAG: you are not allowed to use credit cards to pay the deposit, which means you can't dispute the charge. Built into the contract - which you're pressured to sign by being told they can't hold the move if you get off the phone - is that you contractually agree you won't put a stop on the wire payment.

In my case, like so many others here and on Better Business Bureau, the move was cancelled by Gold (which turned out to be a blessing, based on how many customers belongings were damaged or outright stolen), and it has been 8 weeks without a refund of the $1,305 I paid them. I was initially told 12-14 days, then 4-6 weeks, and I have gotten the same exact verbiage as other reviewers as to why I still don't have my money. "Busy time of year," "inadequate staffing for COVID," "normal processing times," "it's still in the 'processing' phase." This week, I was told that Gold "unfortunately switched banks" (???) which restarted the clock and added another 3-5 weeks "for processing". They must have a scripted list of excuses to avoid refunding you, I'm just waiting for "my dog ate your refund..." Sometimes when I call, they don't even ask for details of my move, they just automatically tell me that "unfortunately, there's been a delay..." if that gives you any clue of the volume of customers calling upset about the theft. Honestly, I think this company's business model is to hope customers get tired and forfeit their deposit.

This experience has been so uniquely horrific and exploitative that I am certain the 5 star reviewers are fakes by the company. As I note, all of the five star reviews are posted around the same time, with accounts that have no other reviews to their name...

Class action lawsuit, anyone? Honestly, get in touch if that's something you're interested in. It's much less costly to sue as a group!

Move size: 1 Bedroom Home Service cost: $2708

This fraudulent company doesn't deserve a single star.

On the 1st of August, I conducted business with this company (Gold Standard) and paid a discounted portion of the estimate... Over the next 24 hours, I increasingly felt uneasy about moving forward with this company. So, I called other moving companies and they, practically, laughed in my face in answer to their question of which moving company I was (at that time) using. Unbeknownst to me, this company (Gold Standard) has a very poor reputation that follows it.

The Customer Representative, that I had the displeasure of conducting business with, is an absolute scammer by the name of Brandon Collins (if that's even his real name). This liar has no integrity whatsoever...but you'll soon learn why. He emphasized, several times, that he could be [easily] contacted: 'just call me directly'... But, of course, when I did so, this lying coward couldn't be reached. His mailbox was (and still is) full, preventing me from leaving a message and he never replied to the email(s) I sent.

It is now August 25th and I still haven't gotten my money returned to me. DO NOT EVER in your life DO BUSINESS WITH ?? Gold Standard Moving and Storage ??.. If you love/care about yourself and others, DO NOT BRING YOUR OR THEIR BUSINESS TO THIS UNSCRUPULOUS COMPANY. THEY ARE CON ARTISTS. I discovered (after the fact) that their Customer Representatives are a bunch of brokers. And don't fall for any seemingly "good" reviews on this company, they are few and far between.

Check out the reviews for this company on Yelp. Upon posting this review, I'm heading over to BBB's website and reporting this company; but, while glancing at their webpage as I type this, I see that there's already "Current Alerts" on this [despicable] company. However, I'm still going to fill out a report and, hopefully, they will soon get shut down. This company is robbing people of their money and [reportedly] their possessions. These are very difficult times and it's only going to get harder. Please heed my advice and don't give these liars your business. I don't care if you personally know someone that can vouch for them -- it's a matter of principle, at this point. They have and are cheating innocent people of their money/belongings. That can't and shouldn't be supported.

Move size: Studio Service cost: $302180

They steal your money and don't pick up, we ended up renting a uhaul because they just kept changing the date on us. My husband had a job starting, we had to be moved so he could start. We forked out deposits and then when they didn't pick up we had to rent a uhaul and move ourselves. We are all joining together on a class action lawsuit against them. Go to endgoldstandard.com or look up a Facebook group, end gold standard. They need to pay back what they have taken

They are thieves!!!!

Move size: 4 Bedroom Home Service cost: $1765

I contracted with this companyto move items from Arkansas to Tennessee. I gave them detailed description (including measurements) of the items I needed moved. they were all large items -an entertainment center, a piano, a China hutch, 3 dressers, 2 full sized beds, 2 rocking chairs plus 50 boxes. They gave me an estimate of 780sq ft and based the price on that. When they showed up I was now told it was 1200 Sq ft of space and I had to pay an additional $1,500. When I called the company to ask how they could be 400 Sq ft off when I gave them detailed measurements of all the items I was told that they based their estimate on the ability to stack the items and that because i had "bulky" items the mover was not able to properly stack them. I understand this is a common practice they use to increase the amount of money the actual mover gets! I paid up front $1490 ...that money went to gold coast...then 1/2 of remaining balance "cash" of $1,100 went to mover at arrival and final 1/2 of $1100 when items were delivered again "cash" to actual mover. Now I owe an additional $1550 cash to actual mover upon delivery. I have the contract with the list of items. How can a company be more than 1/2 off on their Sq footage in their estimate??? You have no choice but to pay it and they suddenly need more cash to move your items! To add insult the storage unit was a 15 x 10 x 8 (the 1200 i was charged) and I had a 3 ft walking area through the middle of it and the items weren't even stacked up on top of each other!!!

Move size: 2 Bedroom Home Service cost: $3600

I signed up for Gold Standard to move us from CA to TX in September 2021. I signed the agreement on 8/14/21 and made a deposit in the amount of $6,135. The next day, I decided to move with a container instead from Upack so I cancelled the Gold Standard agreement on 8/16/21 (within the 3 day limit noted in the agreement) and the refund from Gold Standard was approved, with an email from them! They said I would receive the refund within 12-14 business days. It has been 67 business days since then and I have STILL NOT received my refund. When I call they hang up on me. When I get through, they say sorry and have no idea when they will process the refund and that they are "backed up." This is not acceptable. I hope you decide to use another business.

Move size: 3 Bedroom Home Service cost: $6135

Horrible experience! The website gives the appearance that this company is actually a moving company. Actually, they are moving brokers, which they did not tell me until I asked directly after finding our from someone else. They did not provide me with a list of moving companies they contract with, as required by FMCSA regulations, even when air requested it.

I was not notified of which moving company they hired. One man showed up in an unmarked box truck a day late, with a dolly with 2 flat tires, no quilted blankets or moving supplies, and no tools to disassemble furniture. We were not given a copy of the bill of laden, or an itemized inventory. The movers did not answer our calls or emails, and voice mailbox was full. Gold Standard was unresponsive when asked to help recover our property when it was nowhere in sight after 21 business days. Management did not reply to many emails, and no manager called me after I requested multiple times.

Long story, but we ended up finding our property ourselves, with the help of law enforcement, 79 days after pick up in an abandoned Budget truck in Nebraska. We then had to hire a man to fly to Nebraska and drive the truck to upstate NY. A group of family members and friends unloaded the truck and reassembled furniture.

Gold Standard did not hire “an A+ mover for a seamless move” as promised by sales person Sarah A. They did not provide professional support and guidance throughout our move, or any of the services stated on their website and on the contract. They have partially refunded our deposit with them, and “approved” a refund of the remainder of the deposit over a month ago. No sign of that refund yet. They refuse to take responsibility for hiring a sub-par moving company that had only been in business less than 6 months and was rated a D on BBB (now rated an F). They refuse to compensate us for the excessive costs we incurred recovering and delivering our own property. The owner of the moving company actually had a felony arrest before GS hired them to come into our home.

This company is unprofessional, unresponsive, and operate fraudulently. The positive reviews read as if GS is a moving company, and are not valid.

DO NOT USE this company! THIS HAS BEEN AN ABSOLUTE NIGHTMARE,

Move size: Studio Service cost: $5000

A continuous horrible experience!

Horrible, horrible experience. And still continuing. We graduated college in may of 2021 and planned a move from Indiana to Denver. Contracted with Gold Standard and paid deposit of $1299.00 on 5/18/21 for a move to Denver from Indiana. Pick up scheduled between 7/11-13/21. No communication from either movers or GS. Called GS on 7/13 and spoke with Lily in customer service. She checked with scheduling department and informed me that truck was not coming and could not give a future date. We needed to be out of our apartments on 7/15 and in Denver to start new jobs. This caused incurring a tremendous amount of effort, time and money to rectify situation. Lily declared this a “service failure on GS” part and sent an email stating refund approved and would be issued within 9-12 days. There still has been no refund and there have been probs 20+ Calls. Always saying being expedited. Short staffed. Changed banking institutions. And today, 11/3/21, was informed my request was moved to head of line and would be 3-6 WEEKS again. Told this same timeline every follow up call. We are college students who graduated this year and worked 3 jobs to make this move. We need and are due this refund ASAP.

Move size: Studio Service cost: $1299

DO NOT USE THIS MOVING COMPANY! It is a scam. We asked for an estimate and paid an up front cost of $3,543. After we received the estimate, we found another moving company that would be able to do it sooner for the same price, so we cancelled our contract with Gold standard moving and storage. We were well within the 10 day refund period and should have had that deposit refunded. We received an email that said "refund approved" and we should be receiving that refund within 12-14 days. That was in July of 2021. It is now December 29th and we have not received a refund. We have called multiple times over the last few months only to have an angry customer service person tell us "it's coming!" unfortunately we only read the negative reviews after giving them money. It seems many other customers have experienced this. Do not engage with this company. Do not give them any money.

Move size: 2 Bedroom Home Service cost: $3453

My experience with Gold Standard moving was the worst moving experience of my entire life. I have left several 5 star reviews for other companies, and I normally wouldn’t make a big deal, but I am absolutely traumatized from my move. The initial process was fine, I had competitive offers from other companies, but I chose to work with Gold Standard because they seemed knowledgeable and were aggressive on pricing.

The carrier that was assigned to complete my move was rude, careless, and manipulative. I had to keep my stuff in storage for a time with them and checked multiple times with Gold Standard the cost of keeping it in storage. I was told $.40 per square foot. When I called after my first 30 days free, the company laughed at me trying to pay $.40 per square foot, was nasty, and literally extorted me out of more money, stating that things were more expensive in Jersey City in the summer. They actually had me frustrated to tears. I was moving from Pennsylvania, so I didn’t decide on the location in Jersey City which was costing me extra. I tried to have it resolved through Gold Standard and received no help. I was so scared I wouldn’t receive my stuff, so I paid the extra money. They also had my delivery date wrong and randomly called me in the middle of the night a couple weeks before my delivery was due saying they were delivering the next morning. We hadn't closed on the house yet, so you can see how it would be a problem to deliver stuff to a house we didn’t own. They tried to pressure me to have the current owners allow them to deliver, which I couldn’t do, so my stuff was then moved again to a random warehouse somewhere else in the country. From there, it was supposed to be a set amount of time per our contract for delivery. The spread based on our mileage should have been 3-10 business days. We assumed the maximum, and planned to have family come to visit well outside of the window to give us time to unpack and everything. IT TOOK 28 BUSINESS DAYS. I called numerous times just to get an update, and they actually screened my calls. I called at all different times thinking it was just not convenient for them, mailbox full, no answer. I called one time from a different number after days of trying and they picked up right away, which confirmed they were actively avoiding me. We had to go out and buy furniture for our family to come visit last minute because we had waited so long to receive our stuff. When it finally did arrive, we had paid extra for packaging and special handling of several items, including 3 TVs. Two out of the three TVs were broken and the claim wouldn’t even reimburse us for the hundreds of extra dollars we spent on the packaging and handling, nevermind the TVs. We are supposed to get about $9 per TV (the claim was approved weeks ago and we still havent been paid). Why pay extra for packaging and handling if it didn’t even protect our items? We would have gotten more money selling the items instead of moving them. It cost us hundreds of dollars to deliver broken TVs? We also had several other special items we paid extra for including a Peloton bike, which was also damaged, and several arcade machines. The movers applied excessive amounts of tape directly to the artwork on the arcade machines without a blanket or plastic underneath, damaging them. Basically everything that was important and we paid extra for careful handling was ruined.

This moving experience caused extreme stress, tears, and frustration and we are left with mostly broken items and trauma. Please do not book with Gold Standard moving if you want to have a good experience.

Move size: 2 Bedroom Home Service cost: $7106

This company took my deposit with a 3 day cancellation rule that was adjusted to 30 day per our contract. I canceled within the 3 days after reading more reviews and they said I would receive my money. Called after a few weeks when I didn’t get my deposit back and they said it takes 2 months. Called after 2 months and they stated that their payment processing company was having issues and that they were basically in a lawsuit. I was assured I would get my refund and asked for updated confirmation emails which I received. Still no money has been returned. See email response below.

First email

“We realize you are due a refund on your deposit, and the expected timeframe of 60 business days from November 1st has arrived and you are due an update on where this process stands.

The delay has been due to an issue with our payment processing agency. We are working with our attorneys on this matter and will update you again as soon as we have additional information. We certainly appreciate your position and will keep you advised.”

Second email.

“This is to confirm you are slated to receive $2974.33 once our issues with our payment processing agency has been resolved per the last email that was sent over to you. “

Sincerely,

Michael Anderson

Customer Service Specialist

Now the emails show a logo of us pro moving and logistics instead of gold standard moving which leads me to believe they tried to change their name to hide from paying deposits. This company is the worst unethical company I’ve ever seen. DO NOT DO BUSINESS WITH THEM!!

Move size: 4 Bedroom Home Service cost: $7000

How can you be such garbage human beings? I cancelled within the 3 day period and they assured me my card would not be charged as long as I did that. They still charged my card and I obviously did not end up using the money. I have now been waiting on a refund of $1148 for OVER A YEAR with no updates from this shit ass company. The only contact I had, her email is coming back undeliverable now. You can’t get anyone on the phone either. Not sure why since they “stopped taking new clients in November” so it’s not like they should be busy. I am a single mom and this is absolutely ridiculous that this company can get away with this. I want my money back and I will not stop until I get it. Absolutely horrible that you do this to people.

Move size: 1 Bedroom Home Service cost: $1148

This is honestly the first bad review I have written in my entire life. I just took the time because I want to help out other people like me. Seriously, if you are thinking about using these guys, just DON´T. Pricing appears to be good but they end up charging more. Team is unprofessional, no COVID precautions being taken, and they do not safely protect your furniture or honor your claims. There are plenty of other good companies such as Good Greek Movers, or Special Deliveries. I have moved 5 times over the last 8 years, so I know when moving companies are good and when they are not.

Move size: 2 Bedroom Home Service cost: $5500

Whatever you do, do NOT book any services with these people!! They are fraudulent and unprofessional individuals. Gold Standard Moving and Storage will contract the job to an actual moving company and you may not get your goods within the time frame you sign up for. Read the fine print and give yourself 30 days before you get anything delivered! They have absolutely no empathy for anyone moving long distance and will ask for a non-refundable deposit so you are basically stuck with them!!

Move size: 2 Bedroom Home Service cost: $6000