Gold Standard Moving and Storage LLC

DO NOT USE THIS MOVING COMPANY! It is a scam. We asked for an estimate and paid an up front cost of $3,543. After we received the estimate, we found another moving company that would be able to do it sooner for the same price, so we cancelled our contract with Gold standard moving and storage. We were well within the 10 day refund period and should have had that deposit refunded. We received an email that said "refund approved" and we should be receiving that refund within 12-14 days. That was in July of 2021. It is now December 29th and we have not received a refund. We have called multiple times over the last few months only to have an angry customer service person tell us "it's coming!" unfortunately we only read the negative reviews after giving them money. It seems many other customers have experienced this. Do not engage with this company. Do not give them any money.

Move size: 2 Bedroom Home Service cost: $3453

My experience with Gold Standard moving was the worst moving experience of my entire life. I have left several 5 star reviews for other companies, and I normally wouldn’t make a big deal, but I am absolutely traumatized from my move. The initial process was fine, I had competitive offers from other companies, but I chose to work with Gold Standard because they seemed knowledgeable and were aggressive on pricing.

The carrier that was assigned to complete my move was rude, careless, and manipulative. I had to keep my stuff in storage for a time with them and checked multiple times with Gold Standard the cost of keeping it in storage. I was told $.40 per square foot. When I called after my first 30 days free, the company laughed at me trying to pay $.40 per square foot, was nasty, and literally extorted me out of more money, stating that things were more expensive in Jersey City in the summer. They actually had me frustrated to tears. I was moving from Pennsylvania, so I didn’t decide on the location in Jersey City which was costing me extra. I tried to have it resolved through Gold Standard and received no help. I was so scared I wouldn’t receive my stuff, so I paid the extra money. They also had my delivery date wrong and randomly called me in the middle of the night a couple weeks before my delivery was due saying they were delivering the next morning. We hadn't closed on the house yet, so you can see how it would be a problem to deliver stuff to a house we didn’t own. They tried to pressure me to have the current owners allow them to deliver, which I couldn’t do, so my stuff was then moved again to a random warehouse somewhere else in the country. From there, it was supposed to be a set amount of time per our contract for delivery. The spread based on our mileage should have been 3-10 business days. We assumed the maximum, and planned to have family come to visit well outside of the window to give us time to unpack and everything. IT TOOK 28 BUSINESS DAYS. I called numerous times just to get an update, and they actually screened my calls. I called at all different times thinking it was just not convenient for them, mailbox full, no answer. I called one time from a different number after days of trying and they picked up right away, which confirmed they were actively avoiding me. We had to go out and buy furniture for our family to come visit last minute because we had waited so long to receive our stuff. When it finally did arrive, we had paid extra for packaging and special handling of several items, including 3 TVs. Two out of the three TVs were broken and the claim wouldn’t even reimburse us for the hundreds of extra dollars we spent on the packaging and handling, nevermind the TVs. We are supposed to get about $9 per TV (the claim was approved weeks ago and we still havent been paid). Why pay extra for packaging and handling if it didn’t even protect our items? We would have gotten more money selling the items instead of moving them. It cost us hundreds of dollars to deliver broken TVs? We also had several other special items we paid extra for including a Peloton bike, which was also damaged, and several arcade machines. The movers applied excessive amounts of tape directly to the artwork on the arcade machines without a blanket or plastic underneath, damaging them. Basically everything that was important and we paid extra for careful handling was ruined.

This moving experience caused extreme stress, tears, and frustration and we are left with mostly broken items and trauma. Please do not book with Gold Standard moving if you want to have a good experience.

Move size: 2 Bedroom Home Service cost: $7106

This company took my deposit with a 3 day cancellation rule that was adjusted to 30 day per our contract. I canceled within the 3 days after reading more reviews and they said I would receive my money. Called after a few weeks when I didn’t get my deposit back and they said it takes 2 months. Called after 2 months and they stated that their payment processing company was having issues and that they were basically in a lawsuit. I was assured I would get my refund and asked for updated confirmation emails which I received. Still no money has been returned. See email response below.

First email

“We realize you are due a refund on your deposit, and the expected timeframe of 60 business days from November 1st has arrived and you are due an update on where this process stands.

The delay has been due to an issue with our payment processing agency. We are working with our attorneys on this matter and will update you again as soon as we have additional information. We certainly appreciate your position and will keep you advised.”

Second email.

“This is to confirm you are slated to receive $2974.33 once our issues with our payment processing agency has been resolved per the last email that was sent over to you. “

Sincerely,

Michael Anderson

Customer Service Specialist

Now the emails show a logo of us pro moving and logistics instead of gold standard moving which leads me to believe they tried to change their name to hide from paying deposits. This company is the worst unethical company I’ve ever seen. DO NOT DO BUSINESS WITH THEM!!

Move size: 4 Bedroom Home Service cost: $7000

How can you be such garbage human beings? I cancelled within the 3 day period and they assured me my card would not be charged as long as I did that. They still charged my card and I obviously did not end up using the money. I have now been waiting on a refund of $1148 for OVER A YEAR with no updates from this shit ass company. The only contact I had, her email is coming back undeliverable now. You can’t get anyone on the phone either. Not sure why since they “stopped taking new clients in November” so it’s not like they should be busy. I am a single mom and this is absolutely ridiculous that this company can get away with this. I want my money back and I will not stop until I get it. Absolutely horrible that you do this to people.

Move size: 1 Bedroom Home Service cost: $1148

This is honestly the first bad review I have written in my entire life. I just took the time because I want to help out other people like me. Seriously, if you are thinking about using these guys, just DON´T. Pricing appears to be good but they end up charging more. Team is unprofessional, no COVID precautions being taken, and they do not safely protect your furniture or honor your claims. There are plenty of other good companies such as Good Greek Movers, or Special Deliveries. I have moved 5 times over the last 8 years, so I know when moving companies are good and when they are not.

Move size: 2 Bedroom Home Service cost: $5500

Whatever you do, do NOT book any services with these people!! They are fraudulent and unprofessional individuals. Gold Standard Moving and Storage will contract the job to an actual moving company and you may not get your goods within the time frame you sign up for. Read the fine print and give yourself 30 days before you get anything delivered! They have absolutely no empathy for anyone moving long distance and will ask for a non-refundable deposit so you are basically stuck with them!!

Move size: 2 Bedroom Home Service cost: $6000