Gold Standard Moving and Storage LLC

They dont even deserve a one star. On Sep 4th I needed to move furniture from Tennessee to Illinois so I called them and I booked a truck by paying $550 as a down payment so they called 2 days after and they told me there is no trucks going to that area we have to cancel your booking and give you your money back so I signed the refund form on Sep 7 and I didn't get money until now I called customer service the lady was talking to me with attitude and she said it needs about 30 - 60 days from November 1st

Move size: 2 Bedroom Home Service cost: $2100

My initial estimate was $4606 for the list of items I provided over facetime. They did not come on the dates promised to pack and pick up my stuff. Called on the last day and said they are running late and promised $100 reduction in price. sent an e-mail that I requested change. After packing and loading everything into a truck at 3 am on the day after I am supposed to vacate my place they billed me for a total of $8138.52 eventhough the packing guy said the items matched the list provided by me originally. ptheir excuse everytime was the number of items increased. They count a bed as 5 or more items (mattress, foundation, headboard, footboard, rails etc.). A desk as 4 or more items (2 legs, drawers, top, etc.). After repeated appeals they are directing me to a moving company which they selected. They make us believe Gold Standard is a moving Company. It is not so. Totally scam business. All the employees are liers and each one gives a different lie and the same person gives a different lie at different times. This business does not deserve to exist at all.

Move size: 2 Bedroom Home Service cost: $8138

This company is the worst! Do not even bother using them. First the representative that initially set me up underestimates my move and cost which then required the manager Daniel H. To contact me back a few days later. The manager stated the representative made a big mistake which requires them to let him go today. The manager then tells me our cost was short by over $800. I ended up just going with them since our move was just less than a week away. When their quality team called me 2 days before, they said they did not see an inventory list on file even though I gave them it twice. The quality rep told me that now my cost would be over $4000 more! I immediately canceled with them and then told me I lost my deposit!

Everyone this is a scam! Do not go with them. They are intentionally quoting low rates then upping it last minute so you would cancel and they would keep your deposit and in my case it was $839!

Move size: 1 Bedroom Home Service cost: $7453

I got a quote from Gold Standard and decided to move forward since it was lower than other movers. They pressured me to hurry and lock in the rates so I provided a deposit of about $2500.Iwasn't too worried since the contract says I had 10 days to cancel for full refund.

I cancelled after four days because of all the bad reviews and I received an email stating that my refund was approved and I would receive it within 12 to 14 days. It has now been 4 months and I still have not received the refund.

I have called and made several inquiries about getting my refund, but they just say they are behind and I'll get it soon.

I don't believe they have any intention of giving me my refund so I have filed a complaint with the Florida Attorney General's office, and the Department of Transportation.

Don't make the same mistake I made.

Move size: 4 Bedroom Home Service cost: $5600

I hired Gold Standard Moving and Storage to assist in my move from California to Texas. I was quoted $2,887.20 and was told I could not

cancel less than 5 days before the move. What they did was call me 4 days before the move with a "revised" quote of $3,636 (wanting and

additional $440 deposit) claiming I had "updated my inventory" which was not true. I gave the correct inventory at the time of the booking.

Due to their planned scheme, I no longer trusted them, and when I wanted to cancel they stated if I cancelled they would absorb my $1,337 deposit. I ended up cancelling because I did not trust them anymore, I feel I was set up. They called me less than 5 days before the move on purpose. I booked them more than a month in advance, they had plenty of time to call me with a "revised quote". They never provided any services for me and felt entitled to keep my deposit.

They are pending legal investigation.

Move size: 1 Bedroom Home Service cost: $3700

I hired Gold Standard Moving to help my move from California to North Carolina, finalized the quote to $1700~ after multiple negotiations. I opted for 30 day storage, post that I followed up for delivery. No response from them after multiple follow ups because they outsource it someone else who inturn does it to a diff carrier. Finally I received them after 75+ days. Now when I go through the shipment I see they have missed a box as well. HORRIBLE EXPERIENCE IN TOTAL. PLEASE DO NOT USE THEIR SERVICE.

Move size: 1 Bedroom Home Service cost: $1750

We canceled our move on the 27th of September and was given a refund confirmation at that time. We were supposed to receive a refund within 7 to 10 business days. After waiting 2 weeks we called and talked to customer service who told us that it was going to be another 4 to 6 weeks. After 4 to 6 weeks had passed we called and were told that it was going to be the end of January before a refund could be issued. We are also told that the company was pushing off all refunds to the end of their fiscal year to make their books look better. Waiting more than 4 months to be refunded is ridiculous! Do not use this company. Do not trust them with your money! We ended up going with U-pack and packed the items ourselves and had a great experience.it was cheaper and they were on time or early with everything.

Move size: 4 Bedroom Home Service cost: $4200

I want to give them zero stars but not able to! We were given an estimate and told them we had a piano so they’d need a dolly for that. Movers showed up with a truck, no dolly for piano, scratched up wood floors, and then turned the piano upside down. I told them I had some expensive pieces so please pack them carefully. After they finished loading they told me the price was over $12,000, almost $5,000 more than my estimate. They also told me they would have to take it to NJ for storing before they moved it to GA. When they finally delivered it in GA, in a 26 ft truck it was only about half full even though they told me I used more space than allotted that’s why all the extra charges. Many of my pieces were damaged by the so called Careful Movers and 100% experienced. They had no piano dolly again. Boxes had gotten wet and were squished. My piano now has some dead keys and my beautiful furniture is scratched, cracked, broken legs, handle broken and missing hardware. They also lost 7 oak bed slats. I have moved numerous times and longer distances and have never had the damage or excessive costs as charged by these movers. When I mentioned the damages the mover said, well you have insurance!! Once they have your furniture loaded they have you, especially if you are on a tight moving schedule. DO NOT USE THIS COMPANY.

Move size: 3 Bedroom Home Service cost: $12000

I paid them the first installment fee to move my items from Florida to North Carolina a month in advance. Less than a week before (after I had already bought a plane ticket for the day after the moving company was supposed to arrive) they said they could no longer come on the day scheduled. Fine. Paid $200 to change my flight to the new confirmed moving date they would arrive. The next day said they could no longer do that and still didn’t give a partial payment (as they said they would) for the flight change. Afterwards tried AGAIN to get me to change my flight but I didn’t feel comfortable doing that as I never received a payment to help for my previous flight change. Then said they would not be able to show up at ALL during the original three day window they guaranteed in the receipt confirmation. So what was originally a $1700 deal, has changed to over $2000 in flight fees and days I had to miss of my new job because they weren’t able to meet the schedule they had originally made themselves. Talking to customer service I was hung up on, transferred and all but made to feel like I was the one bothering THEM. All supervisors and managers would never get on the phone and it was just an all around train wreck of communication. They made no effort to either financially reimburse or even communicate with me past what I had to do just to get someone on the phone. I’ve never in my life had such issues like I’ve had with this company. I’m writing this still having no solution to my problem and nobody knowing what to do to aide this process.

Move size: 2 Bedroom Home Service cost: $1700

We have been extremely disappointed and will never recommend this company for a cross country (our situation) or even local move to anyone. We have yet to receive our items and we currently are without an estimated departure OR arrival date for our items 17 days after pickup in CA.

I would absolutely give a 0 star review if at all possible. This company is not at all what it's website claims to be. They are in no way a moving company, but they sure know how to continue to store your items and leave them there in coordination with whichever random second-rate moving company they decide to do business with.

Move size: 1 Bedroom Home Service cost: $6000

Don't choose this company for your move. It's not bbb accredited. It has multiple complaints. Please use bbb accredited company for move even though their initial estimate is high. This company is just an agent and the actual move is done by another company which would chanrge you atleast 3 to 4 times their estimate. They come out and say your furniture is bigger than we estimated. Don't fall inthe trap of this company by Google reviews with one reviewer giving reviews multiple times as 5 stars. If someone is really satisfied by their move with the company they would review once not 6 or 7 times. But if they had bad experience I am sure they would review multiple times to make sure other people don't go through the same trouble. I hired this company based on Google review and fell in the trap and paid 4 times my estimate to see my stuff been packed very unprofessional and not even packed properly with atleast $5000 worth of my stuff damaged.

Move size: 3 Bedroom Home Service cost: $8298

From the top down, every person that we talked to told us what we wanted to hear just to make the sale. PLEASE DON’T MAKE THE SAME MISTAKE THAT WE DID! Our initial estimate was $2300, then it went up to $2,900. On the day of the move, the total amount would have been $4,500! That is a huge jump, don’t you think? Next problem that we ran into is that the date the truck was supposed to be at our house, it conveniently broke down out of state. This conveniently pushed the new pickup date to right outside of the 10 day cancellation period which caused us to lose our deposit. From this point until the date the truck was to arrive involved numerous long wait times for customer service, just trying to get more information about the truck. In fact, we never even found out the date of the move and the name of the moving company from Gold Standard until we spoke with sales. The next date for the truck got moved to a Sunday, with the pick-up time frame starting at 10AM. This became a moving target until the driver finally arrived at our house at 5 p.m. (not very close to any of the earlier times that were told to us) After loading everything, the driver told us that the total charge for that day would be $1,700 with another $1,700 due upon arrival at our final destination. This is in addition to the $1,000 already given to hold the reservation. We were repeatedly given excuses from customer service and told that they couldn’t talk with the dispatchers about our move. The sales representatives were the smoothest talkers I’ve ever dealt with… they should get an Emmy for their performance and tactics! They also NEVER answered any emails when I contacted them for help (even though they told us they would be there for support throughout the process) and their phone’s voicemail was conveniently always full and couldn’t accept any more messages.

If you are looking for a reliable, honest, and trustworthy company, PLEASE FIND A DIFFERENT COMPANY! THIS IS NOT THE ONE YOU WANT TO USE!

Move size: 1 Bedroom Home Service cost: $1000

We negotiated and arranged to move to another state on 4/28/21 which required a 50% electronic bank deposit. Then we were told it would 7 -10 days for the furniture to arrive. We pushed the date forward a week so we could be at the state in time for arrival. When our furniture was picked up we were told it would be an additional $1500 even though there were no changes from the estimate. Our copies were illegible. When we called missing the delivery date it was explained it could be up to another 21 days per the illegible copies we received from a different company!! They only take calls Tues and Thursdays we were told but no one answers the phone or returns call. Occasionally someone answers and we have also been disconnected. Please note it is now 6/17/21 with no belongings or furniture. Our jobs have been disrupted, we are split between states, and no one is responding.

Move size: 1 Bedroom Home Service cost: $8163

Where to begin: I searched on the internet for moving companies and they came up. I contacted them thinking they were the actual moving company, but they are brokers; which is okay. I spoke with someone at first who I don't remember his name, and he gave me an estimate based on all boxes and furniture I was moving. The estimate was fair. He said someone will call me to do a "quality control" call a few days before the move. Well, this so called " quality control" call was to try to get more money from me. This guy who identified himself as Frederick called me and was pushing me to buy more space so all my stuff could fit in the truck. He even started using some technical terms, like bill of lading or whatever, trying to scare me and get me more confused

I told him nothing had changed and he kept pushing, in a very unprofessional way, for me to buy more space and asked me for $300 more. Because I told him I was not going to do it, he kept saying I was going to end up paying more at the time of pickup and it would be too late then. I told him I was going to call Will Adams whom I spoke with, and he had emailed me before the initial quote.

Guess what: I called Will Adams, and the same guy Frederick picked up the call and said he was Will's boss and there was nothing he could do about the initial quote and that I was going to end up paying more.

I did nothing, and waited for the pickup date. The other guys came picked up my stuff and I didn't have to pay any extra.

So, if you can do the moving yourself, do it. I know it's a lot of work, but you don't have to go thru all the BS from people like these. Plus you will get a few other surprises along the way until your stuff is actually delivered.

The whole experience was very unpleasant. So, BE CAREFUL WITH THESE PEOPLE.

Move size: 1 Bedroom Home Service cost: $2300

We hired this company for our move. It wasn’t until the movers arrived did we find out these guys were just a broker. So we paid a lot of money for nothing. They promised 5-7 day delivery. We are at almost two months now and nothing has been delivered. The company they hired is Virgin Movers and Storage. THEY HAVE A ONE STAR RATING. When Virgin arrived they measured everything again and immediately upped the contract price drastically. They know at moving day you’re screwed and can’t do anything else so they take full advantage. Every Virgin review is the same story. Increases price, No contact, no delivery date, nothing but silence. Every review also says very late delivery if it ever shows up (according to one). When the stuff does arrive it’s missing items and the stuff is damaged.

We are now just about at two months. The company they contracted is nothing short of criminal. No contact. No one answers calls. No one returns calls. We have no estimates on delivery. When we call gold standard we get a complete run around. ‘We’ll contact the mover and call you back’. We have never received a call back. We’ve called them at least 10 times. Everyone at Gold Standard is condescending. Their view is none of this is our fault, basically screw off. Even though they picked the movers it’s still not their fault. We ask for a refund which they refused. Short of reporting the items stolen I’m not sure what other action we can take.

We’ve reached the end of the delivery time frame, which was set up a month after pick up and still nothing. We called again and someone offered 15-20$ a day until it’s delivered. Now they’re using excuses, sick driver and no available truck so there is still no delivery date. We again ask for a refund. Gold Standard refuses to accept any responsibility and refuses to refund. Even though they hired this company and made promises they knew no one would be able to or even attempt to keep. This entire move has been a stressful disaster. I would never recommend this company. And we certainly would not recommend the movers they contracted, Virgin Moving and Storage. So here we sit a house with no furniture and no time table to get our stuff.

Move size: 3 Bedroom Home Service cost: $5500

This was the best call I ever made when moving. Normally I just ask a few friends to come over and help but this time I decided to look on Google and find the best movers for the best price. I believe that I hit the jackpot because not only did they have better prices than all of the large moving companies, but they were very personal and extremely quick in everything they did. I cannot find the words to express how thankful I was for their help but they made it seem like it was no big deal at all. If they go out of their way this much for everyone then I don’t know if any other company could compete.

Move size: 3 Bedroom Home Service cost: $725

1. Do NOT sign the contract on the 1st phone call. They will smoothe talk you to do so, and from what I've read here, hang up rudely if you don't. The fine print indemnifies Gold Standard from being able to deliver the binding estimate.

2. Do NOT give them your bank info over the phone.

3. The 10-day cancellation refund policy may be part of the scam, since the only way to do so is to call a phone number, which I suspect will be difficult to reach a person.

4. Research the company online, and you will see that their address is not correct, and that their claim to be a family business since 2011 is false: US DOT files and these reviews only back 2 years.

Read this article to protect you from potential scams: https://moving.tips/bonus-tips-and-tricks/red-flags-of-moving-fraud/

I am kicking myself for actually doing #1 & #2 before proper research. Even their emails to me claim they have a fleet of new vans, when they are a broker.

My bank is currently disputing the deposit charge based on a potential fraud claim, as I do not trust that I will receive the refund without a fight (see #3). I will post an update when this is resolved.

Move size: 1 Bedroom Home Service cost: $5000

After booking my move I was given a three day window for when they would show up and told I would get a call when the movers were 1 hour away. After waiting till 4p.m. on the final day (also our final day in Seattle before flying to Vermont) I was concerned and upon reaching out to them myself was simply told the route was dissolved and they would have to reschedule. After a large amount of legwork I was able to extend my lease and get a friend to let the movers in when they were supposed to arrive one week later. I gave specific dates as my friend works long hours most days and it would need to be on one of his days off. Then 2 days before the rescheduled moveI get a call late at night from the movers saying they need to pick it up tomorrow morning (a day early ) or they wouldn't pick it up at all. Again we scrambled late at night in order to find someone available to get the keys from our friend and then go to the apartment early the next day. After one extra week and several hundred extra dollars our things are finally in transit although I have not yet received my belongings. All attempts to get an E.T.A. for delivery have been met with condescending comments and rudeness. Perhaps the worst customer service experience of my life and made the move so much more stressful than it already was. DO NOT HIRE THIS COMPANY FOR MOVES OF ANY KIND.

Move size: Studio Service cost: $3200