Gold Standard Moving and Storage LLC

I have never written a negative review but I needed to write this one to hopefully spare another person from dealing with this company. The first call is very pleasant and they "act" as though they are a company that puts the customer first. Your quote will be very reasonable and they encourage you to call if you have any concerns or need any help with the moving process. Then, a couple days before your move they change the price by almost double the amount and sub your job out to an inept local moving company in your current town. The delivery takes 3 times as long as promised and once they have your deposit they will never return your call and if you do get ahold of someone they are extremely rude and threaten to cancel your move. Horrible, horrible company that should be put out of business...DO NOT HIRE THESE PEOPLE!!

1 ROOM APT. ENDED UP COSTING $5.600 - HIGHWAY ROBBERY!

Move size: 1 Bedroom Home Service cost: $5600

This company is a scam, they are mid-representing their services on the phone and requiring enormous deposits to schedule a date. They will say let’s just get a date and we can move it to accommodate you. Then they when you go to secure the move, you discover that they do not do what they say they will in the set-up call. Be wise, look at the “F” BBB rating and the advisory on this company. Please do your research and use a reputable company that is not out to taking advantage of people using dishonest contract practices. The contract contradicts everything they will tell you on the phone. And none of the other company’s we called as we had to move to a real company did not require a contract or a 3,600k deposit to hold a supposed movable date- the “let’s just get a date on here”, we can move it we will accommodate your needs. This company is employing unethical and dishonest practices.

Move size: 3 Bedroom Home Service cost: $13000

Do NOT under any circumstances use this company. First off, they are a broker, not a moving company. Find yourself a moving company local to you that has an office you can walk into. I contracted with them in May 2021 for a late June move from Idaho to Kentucky. They took a sizeable deposit and don't take credit cards, which was the first red flag. I was told by Ross Anderson that he would be my rep the entire process, which was a complete lie, the first of many. After signing up you MUST go through their customer service, which is a complete joke. On pick-up day, June 30, we were called to say our move had to be delayed until at least July 9. We didn't have much choice but to accept it. On July 8 we were given the name of the movers, which turned out to be a brand new company and we came to find out, not registered for interstate moves or insured. HELL no!!! We fired them and demanded our deposit back. It was approved and "promised" to be returned by July 27, which it was not. Only after weeks of phone calls, emails, a consult with an attorney and legal threats did we receive our deposit back, TWO MONTHS LATE on Sept. 27. I fully believe they intended to keep my money and thought I would just take it. They were wrong. We ended up having to hire another mover on short notice at a higher cost of several thousand dollars. We are still considering legal action and want to see them out of business. I repeat, DO NOT USE THIS COMPANY!!!! Their positive reviews are probably fake. There needs to be a zero star option.

Move size: 4 Bedroom Home Service cost: $16000

Do NOT ever do business with Gold Standard Moving and Storage. They will take your fee and lie about the services that will be provided. In my case, they brokered my move to a company that had actually lost its license three weeks prior (according to the better business bureau website). I was quoted 3,020 and paid about 4,300. Furniture and a flatscreen were lost or stolen. What items did show up (a month after “delivery date”) were carelessly dumped in my entry way in between the crew’s cigarette smoking. Avoid this company at all costs. I have no reason to lie.

Move size: 1 Bedroom Home Service cost: $4300

I feel that we need to do something about Gold Standard Storage and Moving. I urge you to file a complaint with Florida and if enough people are interested, we can file a class-action lawsuit. Please ask anyone with similar experiences to do the same. Here is the link for making the complaint:

http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Consumer_Protection_Division

Here is their information:

GOLD STANDARD MOVING AND STORAGE LLC

2700 W ATLANTIC BLVD, POMPANO BEACH, FL 33069-2597

888-220-8664; License Type: Moving Broker; License#: MB133; Issued: 04/30/21 Expires:04/30/23

Email me at: endgoldstandard@gmaild0tc0m

---

Mon, Sept 26 @ 6:40pm, I signed the contract over the phone with Stanley, who repeated several times I had 3-days to cancel. I also already provided my bank account # for an ACH transfer of $674.

Same night, I read the reviews that said GS failed to pick up on time and/or delivered items weeks or months later and/or delivered damaged items. I immediately wrote to Sarah and Bruce to ask to cancel my reservation. Next day, I called GS to cancel, which said: no cancellation if it is less than 5 days from the first pickup date, Stanley misspoke, I would lose my deposit if I canceled, and assured me that they will pick up and deliver on time.

Thurs, Sept 30 @ 6:00pm, I received a call from the driver's manager, Michael Parrish, who said pick-up on Sun. I told him my last pick-up date is Fri, per contract. He said he misspoke and his driver will call me with the pick-up time on Fri. I received no calls. I called Michael @8:59pm, who said his driver should call me right away. No calls received. From 10:01-10:14pm, I called Michael several times, no answer. I texted him @10:21pm that I will be traveling on Fri and shared my brother's phone number. Michael replied "Ok" @10:23pm, proving that he ignored my calls.

Fri, Oct 01 @12:04pm, my brother still had not received any calls from them. @ 4:18-4:19pm, I called Michael several times and was sent to voicemail. I then called Stanley's direct number @ 4:50pm and could not reach him. I then called GS general#. The agent told me he will email the movers and call me back once he heard from them. Sat @12:16pm, Michael texted me saying his driver will pick up my items on Sun morning. I reminded him of our first call during which I told him my last pick-up date was FRI. He was clearly stalling me. I heard nothing on Sun, from anyone. Mon, Oct 04, I emailed GS detailing the events and asked for a refund. I then called to re-explain the situation and asked for my refund since they violated the contract. They told me they have to investigate to make sure the driver never picked up my items.

Tues, Oct 5 @ 6:29pm, I get a call from a driver to pick up my items the next morning. I told him that must be a mistake because GS is working to refund my money. I called GS, who was closed. The next day, the driver calls me but I was @ work. I later called GS about my refund. GS said dispatch will get back to me right away. They didn't.

Thurs, Oct 07, 4:28pm, I called GS heatedly to get a timeline so that I know when to get my lawyers involved. After 30 minutes of arguing, I hung up. 2 hours later, they called several times but I was @ a doctor's appointment. They then sent an email saying "Refund Approved!" I call the next day to understand when they will send me my refund. They said 4-6 weeks and then spent the next 10 minutes arguing with me about how that's their policy and I just have to accept it. I asked the agent what he would do if he were in my position. He said this would never happen to him…

GS are scammers. They are taking advantage of people, using our money without paying zero interest on it. They need to be taken down. Please file a complaint and let's work together on a class-action lawsuit.

Today, GS called me saying "We saw that you were looking for someone to help you move". I said you were supposed to help me move but you never showed up. They hung up on me.

Move size: Partial Move Service cost: $674

Specifically Tiffany West! I had damaged and missing items. GS sends me to their claims department. HOWEVER, the claims department DOESN'T service the mover they provided! I am stuck in the same loop over and over again. I email Tiffany west, I've explained the problem, sent her the emails from their claims company showing they do not service that mover, she bluntly just sends back the claim department info. The mover showed up with zero help to unload, my family and I had to do most of the unloading. The bed wasn't assembled etc....They take your money and then you are screwed. I've been dealing with this since July! I will update if this is ever resolved. BEWARE OF GOLD STANDARD!!!

Move size: Partial Move Service cost: $4293

Best I can say is they need to change their name to: Gold rip-off and dirt standard! the company only cares about colleting non-refundable deposits promise high and deliver low. they are a outsourcing company so once they get you roped into contract NONREFUNDABLE. they send you to where they are hands off and they got their money no need to help you! they won't answer phones but when they do you can hear other workers there (fact: laughing to others and stated," this lady wants a refund! ha ha ha, they all laughed) I told the person I was speaking to that I heard it and think it very unprofessional. but they already had me for 7,000. and I was cost restricted to take my business elsewhere. We were picked up 8/23/21 by a wonderful team of workers. Everything has gone to pot since. we call every day for a date (today is 10/11/21) still no set time for us from Arena Van Lines out of NJ. All we deal with is non caring people. I was told by driver 8/23 I would have my things 9/3/21 so I had them take my medical supplies to work a reservation in dire need of my Cert. Wound Care nursing but there is still NO delivery date in site. the Indians I care for are suffering because this company has no human feelings for others!!! I need my medical supplies to help others! They are all in the storage getting ruined.

Move size: 3 Bedroom Home Service cost: $17500

We are organized. Join our class action lawsuit. Contact me directly: END GOLD STANDARD @GMAIL.COM - omit the spaces

TEXT ME: 601-594-1319

We need YOUR STORY!!!!! We need YOUR documentation and photos.

This THE WORST COMPANY EVER. DO NOT USE THIS COMPANY. TOTAL SCAM. THE CHARGES KEEP GOING UP WITH EACH AND EVERY MIDDLE MAN. YOU ARE PAYING A BOOKING FEE. THE COMPANY IS SHIT. ALL THE COMPANIES THAT WORK WITH THIS COMPANY ARE SHIT. $17,000+ and they will not tell you when you can expect your stuff to arrive. Every part of this company and the drivers they work with are criminals.

End Gold Standard@Gmail.com ------omit the spaces and contact us. We have a large group (100+) and lawyers.

Move size: 3 Bedroom Home Service cost: $18000

One of the worst decisions in my life was to use this company. THEY ARE REAL SCAMMERS! so be aware!

Like many others here, they started out with a quote of about 4k to move from Boston to FL. A few days before the move they had to do inventory, but they didn't send anyone to do this. I had to do it over the phone and take pictures of everything. They added another 6k to my initial quote. By then I had already given a deposit and needed to move, so didn't have the time to contract another company even if that meant that I was going to loose the deposit, it would have been worth it.

They sent out a truck that was not big enough, even after the inventory. I ended up loosing a lot of money on things that didn't fit in the truck. I had to give away and through away a lot of stuff that I will have to buy again.

Not to mention that I called them to find out where is my stuff, they tell me that it takes from 5 to 14 business days from the day you choose to have your things deliver. Another shady thing, which I thought that they will deliver by the date you had given them.

If you are looking to move, please run away from this company because you will be trapped and no good customer service, but a bunch of incompetent people that are probably celebrating how they scammed you out of your money. This company should not be in business period!

Move size: 4 Bedroom Home Service cost: $10300

Had a horrible experience with this move. This company is just a broker. They don’t actually move your things. They set you up with a local company, one that you would never use on your own. Once they got there the price was about $1500 higher. This seems to happen a lot in the reviews I’ve read.

We were told our times would take week to get there by Gold Standard like all the other customers, but it took a month. Nothing like getting to your destination and finding out that your belongings are not going by to be there for a while. Then they lost about 3k of our things. We filed a claim with them and now can’t get anyone to answer us back. Gold Standard will say this is not their responsibility, but I wouldn’t have picked that company on my own.

Move size: 4 Bedroom Home Service cost: $7500

You may be sorry if you use this co. They give a 3 day window to come pick up your stuff. At the end of the time, literally at the last hour, we called to see if they were close. We were told the one truck thru have broke dn n had to wait till the next day to get it fixed. Ok we are on a time crunch here we have to be in another state for a job at a certain day. No one bothered to notify us that the truck was broke down. The next morning still we have not heard anything from anyone we called the company many times asking just to let us know if the truck was going to make it on the 4th day, so we could find out if we needed to get another company to do the move. We repeatedly are getting the runaround for being told by the call center that there's no supervisor on duty that there's no other phone number we can call, and that the driver will call us when they're on their way. Like I tried to explain we didn't need the ETA. We just needed someone to tell us if the truck was going to be fixed and on the road this day. We have now called multiple times. Have not still heard from anyone from the company and every time we call we get a run around. They tell us there's no other numbers and no supervisor and blah blah blah, just keep saying that the driver will call us so far we have not heard from anybody from the moving company or the movers ( infinity movers LLC )that they subcontracted, so now it's the afternoon of the fourth day we still have not heard from anybody and we don't know if we should get a different truck or keep waiting. This is very unprofessional, very rude of them and very frustrating for us. Just a little communication would be appreciated we just want to know if the truck is actually going to make it or not. Besides the money we're out we don't know now at this point if we can even get another truck. We are so very aggravated.

Move size: Partial Move Service cost: $2100

SCAM!!!! If I could give them ZERO starts I would. My mom moved September 26 from AZ back to MI and for some weird reason, she still has no furniture no clothes nothing. The date has been changed several times it is now October 15th. It is almost a month in the making and the date is nowhere in sight. She has medications that are needed more than anything. They have a "21-day window" which I believe is absurd. Every time we call they say it's still in our policy protected by the 21 days it's horrible. She is in the house just waiting, she paid half upfront. This company is horrible they act so nice them they scam you out of money by pretending they care and pretending that they will have your stuff in good timing. Never use them its definitely a scam. All they are concerned about is taking your money.!

Move size: 1 Bedroom Home Service cost: $1500

Horrible customer service! DO NOT book with this “moving company”. Agreed upon pick up date was sept 28th no one called or contacted us, we had to call multiple numbers and leave messages before we were able to get ahold of anyone. Our contact persons (Anthony, Sean Donovan and JJ) were of little to no help and did NOT reach out to us after multiple attempts of contact; when I finally got JJ on the phone he rudely told me to contact the main number (even though he was my point of contact) and hung up on me. Our stuff still hasn’t been picked up as of 10/29, but will update. This whole company feels like a HUGE SCAM save yourself the headache and book with a reliable moving company, Gold Standard is NOT it.

Move size: 1 Bedroom Home Service cost: $2000

This company should have their license revoked. I contracted with them for a move from CA to NY in July. They didn't show up in the 3 day pick-up window, so I called and was told THEY were cancelling me because they didn't have trucks available. They didn't even bother to call to tell me!!! It gets worse. They agreed to refund my $1,252.00 deposit within 9-12 business days. Almost THREE MONTHS later and I'm still waiting. I have phoned numerous times (treated rudely by Michael, JJ, Damiyn, Ashton, and Travis) and filed a complaint with BBB, and all I get from Gold Standard is that it's been approved and there's NO TIMELINE for them to return MY MONEY to me. My next step is to file charges in FL for Misappropriation of Funds and Theft by Deception.

Move size: Studio Service cost: $3226

I paid them the first installment fee to move my items from Florida to North Carolina a month in advance. Less than a week before (after I had already bought a plane ticket for the day after the moving company was supposed to arrive) they said they could no longer come on the day scheduled. Fine. Paid $200 to change my flight to the new confirmed moving date they would arrive. The next day said they could no longer do that and still didn’t give a partial payment (as they said they would) for the flight change. Afterwards tried AGAIN to get me to change my flight but I didn’t feel comfortable doing that as I never received a payment to help for my previous flight change. Then said they would not be able to show up at ALL during the original three day window they guaranteed in the receipt confirmation. So what was originally a $1700 deal, has changed to over $2000 in flight fees and days I had to miss of my new job because they weren’t able to meet the schedule they had originally made themselves. Talking to customer service I was hung up on, transferred and all but made to feel like I was the one bothering THEM. All supervisors and managers would never get on the phone and it was just an all around train wreck of communication. They made no effort to either financially reimburse or even communicate with me past what I had to do just to get someone on the phone. I’ve never in my life had such issues like I’ve had with this company. I’m writing this still having no solution to my problem and nobody knowing what to do to aide this process.

Move size: 2 Bedroom Home Service cost: $1700

We have been extremely disappointed and will never recommend this company for a cross country (our situation) or even local move to anyone. We have yet to receive our items and we currently are without an estimated departure OR arrival date for our items 17 days after pickup in CA.

I would absolutely give a 0 star review if at all possible. This company is not at all what it's website claims to be. They are in no way a moving company, but they sure know how to continue to store your items and leave them there in coordination with whichever random second-rate moving company they decide to do business with.

Move size: 1 Bedroom Home Service cost: $6000

We hired this company for our move. It wasn’t until the movers arrived did we find out these guys were just a broker. So we paid a lot of money for nothing. They promised 5-7 day delivery. We are at almost two months now and nothing has been delivered. The company they hired is Virgin Movers and Storage. THEY HAVE A ONE STAR RATING. When Virgin arrived they measured everything again and immediately upped the contract price drastically. They know at moving day you’re screwed and can’t do anything else so they take full advantage. Every Virgin review is the same story. Increases price, No contact, no delivery date, nothing but silence. Every review also says very late delivery if it ever shows up (according to one). When the stuff does arrive it’s missing items and the stuff is damaged.

We are now just about at two months. The company they contracted is nothing short of criminal. No contact. No one answers calls. No one returns calls. We have no estimates on delivery. When we call gold standard we get a complete run around. ‘We’ll contact the mover and call you back’. We have never received a call back. We’ve called them at least 10 times. Everyone at Gold Standard is condescending. Their view is none of this is our fault, basically screw off. Even though they picked the movers it’s still not their fault. We ask for a refund which they refused. Short of reporting the items stolen I’m not sure what other action we can take.

We’ve reached the end of the delivery time frame, which was set up a month after pick up and still nothing. We called again and someone offered 15-20$ a day until it’s delivered. Now they’re using excuses, sick driver and no available truck so there is still no delivery date. We again ask for a refund. Gold Standard refuses to accept any responsibility and refuses to refund. Even though they hired this company and made promises they knew no one would be able to or even attempt to keep. This entire move has been a stressful disaster. I would never recommend this company. And we certainly would not recommend the movers they contracted, Virgin Moving and Storage. So here we sit a house with no furniture and no time table to get our stuff.

Move size: 3 Bedroom Home Service cost: $5500

This was the best call I ever made when moving. Normally I just ask a few friends to come over and help but this time I decided to look on Google and find the best movers for the best price. I believe that I hit the jackpot because not only did they have better prices than all of the large moving companies, but they were very personal and extremely quick in everything they did. I cannot find the words to express how thankful I was for their help but they made it seem like it was no big deal at all. If they go out of their way this much for everyone then I don’t know if any other company could compete.

Move size: 3 Bedroom Home Service cost: $725

1. Do NOT sign the contract on the 1st phone call. They will smoothe talk you to do so, and from what I've read here, hang up rudely if you don't. The fine print indemnifies Gold Standard from being able to deliver the binding estimate.

2. Do NOT give them your bank info over the phone.

3. The 10-day cancellation refund policy may be part of the scam, since the only way to do so is to call a phone number, which I suspect will be difficult to reach a person.

4. Research the company online, and you will see that their address is not correct, and that their claim to be a family business since 2011 is false: US DOT files and these reviews only back 2 years.

Read this article to protect you from potential scams: https://moving.tips/bonus-tips-and-tricks/red-flags-of-moving-fraud/

I am kicking myself for actually doing #1 & #2 before proper research. Even their emails to me claim they have a fleet of new vans, when they are a broker.

My bank is currently disputing the deposit charge based on a potential fraud claim, as I do not trust that I will receive the refund without a fight (see #3). I will post an update when this is resolved.

Move size: 1 Bedroom Home Service cost: $5000