Gold Standard Moving and Storage LLC

They pretend to get your business, but resource the job to incredibly poor moving companies. They added an additional $1k with no explanation. One obese woman finally arrived in a truck (who admitted to never moving anything in her life), 1/4 of my furniture was destroyed. I physically had to move everything off the truck, EVEN HAD TO BUY A DOLLY. It took me 4 hours. They promised white glove service. Then they lost my entire art collection. My deceased grandmothers paintings, 3 very large framed photos and prints. I also received a box of a strangers' belongings (car mats). There has been no financial reimbursement and no sign of my artwork returning. Im so upset, they lost the most sentimental and important part of my move. Im looking into legal action for larceny, this has been the worst consumer experience of my life. Shame on this company! DO NOT HIRE THEM!

Move size: 1 Bedroom Home Service cost: $3600

I booked with this company because they said they had

a truck heading to Arkansas the week they picked up my stuff. When I called the contracted moving company for an estimated delivery date he laughed at me and said it's not like you are moving to Miami ? The pickup was July 5. They misled me about the truck going to Arkansas that week. I have called many times and keep getting the same story. Why did Gold Standard hire a trucking company that doesn't seem to go west? I understand that it is a 5-14 business day delivery spread but they definitely lied to get my business by telling me that they had a truck leaving NJ the week of July 5th and headed for Arkansas. I can't even get an estimate of when my things will leave NJ

Much less arrive in Arkansas. Not sure when I will get my things or what shape they will be in. Very disappointed in the lack of professionalism and transparency. Do Not Use this company under any circumstances.

Move size: Studio Service cost: $2021

Incident Description

G7323175 Quote Gold Standard Moving and Storage gave me a quote which I have attached.

I asked how much it would be if I took more. This was on Wednesday. Verbally they lied to me when they quoted 8100.00 and than it was over$9,000. I was going to change the quote back but than all of this below happened to me.

Originally they told me they would give me a weeks notice to either come on the 20,21,22of June.

I called Sarah on Sunday June 13th and I told her no one has called me. She says they will call by Wednesday the June 16th.

I didn't hear from anyone. I called again on Wednesday June 16th and they said someone will call me on by Friday night the 18th.

They texted me on Thursday the 17th and said someone would call me on Saturday the 19th between 11-3 with a pick up time and date.

They called, while I was in the shower early Saturday morning the 19th, and said they were on there way. (Not even on a designated day.)Since I was in the shower they called my friend Kim and said they were on the way and They tried calling me and they cant get a hold of me. Kim told them I was cancelling.

Because on Friday they sent me the lying quote. I was not going to use them because they lied about the quote. I was going to go back to the original quote but because of all the lying they did about when they were coming and trying to scam me on a ridiculous quote I knew I was getting scammed. In fact another mover called to and said they would hold my stuff hostage.

They refund my $2500. right away but said they would put my file in review which takes 5-9 business days. I waiting extra time and called and emailed several times with no response. I want my deposit back of 1,777.00. I am a senior citizen, on a fixed income, on disability and raising my granddaughter by myself.

Oh they also lied to me and said they have there own trucks and they were not a broker.

Move size: 2 Bedroom Home Service cost: $9100

This company pretends to be movers and asks you questions about your belongings so they can create an estimated cost of your move. In later calls they will bill that estimate as their “broker fee” and simply call an actual moving company to come do the exact same thing. So you end up paying twice for your move! And they’ve essentially done nothing but pick up a phone and call someone you could’ve worked directly with yourself. They will make an excellent first impression, have processes in place to make themselves seem legitimate, but once they have some of your money and your signature they will no longer respond to your questions. When they do speak with you they mislead you to reassure you until they have the rest of the money they are trying to scam you out of. Then once the actual movers show up you’ll never hear from them again.

Move size: Studio Service cost: $4000

This company needs to be investigated for their grossly negligent practices and clear false advertising. They are not actually a moving company, and as others have complained, by the time you find out who the job has been subcontracted to (we found out the DAY OF), you don't have time to research that company -- also, the subcontractor made us sign a new agreement on the spot (no time to review, otherwise they would not start moving/packing our stuff. Talk about a classic bait and switch. I've emailed them with this complaint and have not received a substantive response. Give us our money back -- per your satisfaction guarantee.

1) 75% of our boxes arrived at our new house damaged - either the box was smashed because it was improperly packed into the truck, or the items were not properly wrapped/placed so they were damaged or completely destroyed (like our bed frame). The items in the boxes were not properly wrapped--it looks like the team just emptied our drawers and threw them into the box as-is. The only items that were properly wrapped were the tvs, a couple of the picture frames, and one of our mattresses along with a couple of the several boxes. The driver said he had never seen a worse packing job in his career and that he would not do work again for the subcontractor because he was embarrassed and saddened by the damage to our stuff (as well as the other person's stuff that was in the truck). We contacted the rep from sub, Cheetah Movers, due to the amount of damaged items due to their grossly negligent packing and he told me "I got all your stuff from Seattle to Denver as I said I would do and I will provide you with the link to file claims for all your damaged stuff." Not surprisingly, he has not sent me the claims link yet. See photos attached of how the boxes were packed. Olive oil and vinegar spilled in a couple ruining the other items in the boxes as well as damaging the boxes. In another box, green food coloring spilled all over the other items in the box. A large picture frame of ours was just thrown in the truck, unwrapped on top of all the boxes -- not surprisingly, the frame broke. THIS IS GROSS NEGLIGENCE and I will be seeking the advice of an attorney as to how to proceed. When Cheetah Movers was almost done packing our stuff, I asked them why they left the cleaning supplies and some of our alcohol -- he said that they do not move liquids. I then asked about the other liquids they had already packed from our kitchen, including wine, olive oil and vinegar, and he said those were fine. Literally made no sense -- as his explanation was to avoid leakage and damage to the other items in the boxes. Our knife block set was wrapped but then thrown in the box upside down...so all the knives were loose in the box (very DANGEROUS).

2) We had no idea that they would subcontract the work associated with the move to another company. We found out when the subcontractor arrived to pack and load our stuff that they were not affiliated with Gold Standard Moving and at that point had no other choice but to go with them. I would have done research on them prior to proceeding with Gold Standard had I known the work was going to be subcontracted. Their site states that "Gold Standard Moving offers interstate moving services based out of Florida." They do not offer moving services -- they offer moving services coordination/logistics. This is not clear on their site and I believe would qualify as deceptive advertising and I will be speaking with an attorney regarding this claim. We only found out that our move would be subcontracted when the sub arrived with their own contract (the day of the move) and had no choice but to go with them without being able to do research on them or thoroughly review the contract. We had no choice at this point but to go with them -- as it was the day of our move and we needed our stuff in Denver the following week.

3) On their site, they say "Satisfaction Guaranteed". What is the guarantee as I am clearly not satisfied...? I would expect that this guarantee means we get a refund of our deposit with this company and I look forward to receiving that refund. Or is this just another false advertisement?

Move size: 3 Bedroom Home Service cost: $11875

Do NOT book with them! Came my moving day and over DOUBLED the price for me to move for my 1 bedroom apartment. I asked for a explanation as to why it was such a huge price jump and the guy told me they had to wrap my tv blah blah and said he was going to go outside to make a call. Went out back to see what was going on about 5 minutes later and the truck was gone as well as the scumbag who doubled the price. I kept calling him and calling him as well as text AND text the emergency number with NO answer from both. He ended up BLOCKING me! I was stranded with a newborn baby and in complete shock of what happened. I called the company the next day after having the worst anxiety attack of my life (was on hold 2 hours btw) and they are REFUSING to refund me my deposit as they said I “refused service” which is a complete LIE! Why would I do that after paying my deposit and needing to be out that day?! All I asked for was a explanation and I thought the man was going out to make a call to explain the breakdown for me. I’m disgusted how they are refusing to refund me my deposit after CLEAR evidence of my texting the man who came In asking where he was and what was going on. Worst company out there stay far away. I will be persuading small claims court.

Move size: 1 Bedroom Home Service cost: $6800

Contract stated pick up on a Sunday. They didn’t come until WEDS. They had my case count and box size plus what my furniture was. The quote went from $3300-4k to TEN THOUSAND DOLLARS. I sent them away but they still are holding $1400 and over 30 days later have refunded nothing. They will not return calls. F rating from Better Business Bureau. Don’t be tricked by a low estimate and people who initially seem competent and nice. This is a total bait and switch company and you are going to end up either paying 3x more your original quote, frustrated and angry, and then moving yourself w UHaul because by the time they show up you’ll have no other options. AVOID. AVOID. AVOID.

Move size: 2 Bedroom Home Service cost: $3300

This is the worst moving company I have ever dealt with. They are brokers, not the actual movers. Tbis company promises everything on the initial sales call but after they get your deposit, good luck. I had to have my move done by July 30th, so I had a 3 day window and was told that i would be called the day before to letvme know they were coming. By July 29th I was called but it was to let me know that they could not get in touch with the carrier but I might hear something by the end of the day? I had to cancel and find another mover because my move had to happen on July 30th. They also informed me that I would lose my deposit or they could hold it for a year in case i wanted to use them again. Why on earth would i ever want to use these crooks agian? They basically want to keep my deposit of $1599 for doing nothing! STAY AWAY FROM THESE SCAMMERS!!

Move size: 1 Bedroom Home Service cost: $1599

They steal your money and don't pick up, we ended up renting a uhaul because they just kept changing the date on us. My husband had a job starting, we had to be moved so he could start. We forked out deposits and then when they didn't pick up we had to rent a uhaul and move ourselves. We are all joining together on a class action lawsuit against them. Go to endgoldstandard.com or look up a Facebook group, end gold standard. They need to pay back what they have taken

They are thieves!!!!

Move size: 4 Bedroom Home Service cost: $1765

I contracted with this companyto move items from Arkansas to Tennessee. I gave them detailed description (including measurements) of the items I needed moved. they were all large items -an entertainment center, a piano, a China hutch, 3 dressers, 2 full sized beds, 2 rocking chairs plus 50 boxes. They gave me an estimate of 780sq ft and based the price on that. When they showed up I was now told it was 1200 Sq ft of space and I had to pay an additional $1,500. When I called the company to ask how they could be 400 Sq ft off when I gave them detailed measurements of all the items I was told that they based their estimate on the ability to stack the items and that because i had "bulky" items the mover was not able to properly stack them. I understand this is a common practice they use to increase the amount of money the actual mover gets! I paid up front $1490 ...that money went to gold coast...then 1/2 of remaining balance "cash" of $1,100 went to mover at arrival and final 1/2 of $1100 when items were delivered again "cash" to actual mover. Now I owe an additional $1550 cash to actual mover upon delivery. I have the contract with the list of items. How can a company be more than 1/2 off on their Sq footage in their estimate??? You have no choice but to pay it and they suddenly need more cash to move your items! To add insult the storage unit was a 15 x 10 x 8 (the 1200 i was charged) and I had a 3 ft walking area through the middle of it and the items weren't even stacked up on top of each other!!!

Move size: 2 Bedroom Home Service cost: $3600