Gold Standard Moving and Storage LLC

AVOID THIS COMPANY MORE THAN YOU'VE EVER AVOIDED A COMPANY BEFORE.

I WISH I had read the reviews before booking this company, but - of course - we need moving companies ASAP in stressful moments in our lives.

RED FLAG: you are not allowed to use credit cards to pay the deposit, which means you can't dispute the charge. Built into the contract - which you're pressured to sign by being told they can't hold the move if you get off the phone - is that you contractually agree you won't put a stop on the wire payment.

In my case, like so many others here and on Better Business Bureau, the move was cancelled by Gold (which turned out to be a blessing, based on how many customers belongings were damaged or outright stolen), and it has been 8 weeks without a refund of the $1,305 I paid them. I was initially told 12-14 days, then 4-6 weeks, and I have gotten the same exact verbiage as other reviewers as to why I still don't have my money. "Busy time of year," "inadequate staffing for COVID," "normal processing times," "it's still in the 'processing' phase." This week, I was told that Gold "unfortunately switched banks" (???) which restarted the clock and added another 3-5 weeks "for processing". They must have a scripted list of excuses to avoid refunding you, I'm just waiting for "my dog ate your refund..." Sometimes when I call, they don't even ask for details of my move, they just automatically tell me that "unfortunately, there's been a delay..." if that gives you any clue of the volume of customers calling upset about the theft. Honestly, I think this company's business model is to hope customers get tired and forfeit their deposit.

This experience has been so uniquely horrific and exploitative that I am certain the 5 star reviewers are fakes by the company. As I note, all of the five star reviews are posted around the same time, with accounts that have no other reviews to their name...

Class action lawsuit, anyone? Honestly, get in touch if that's something you're interested in. It's much less costly to sue as a group!

Move size: 1 Bedroom Home Service cost: $2708

This fraudulent company doesn't deserve a single star.

On the 1st of August, I conducted business with this company (Gold Standard) and paid a discounted portion of the estimate... Over the next 24 hours, I increasingly felt uneasy about moving forward with this company. So, I called other moving companies and they, practically, laughed in my face in answer to their question of which moving company I was (at that time) using. Unbeknownst to me, this company (Gold Standard) has a very poor reputation that follows it.

The Customer Representative, that I had the displeasure of conducting business with, is an absolute scammer by the name of Brandon Collins (if that's even his real name). This liar has no integrity whatsoever...but you'll soon learn why. He emphasized, several times, that he could be [easily] contacted: 'just call me directly'... But, of course, when I did so, this lying coward couldn't be reached. His mailbox was (and still is) full, preventing me from leaving a message and he never replied to the email(s) I sent.

It is now August 25th and I still haven't gotten my money returned to me. DO NOT EVER in your life DO BUSINESS WITH ?? Gold Standard Moving and Storage ??.. If you love/care about yourself and others, DO NOT BRING YOUR OR THEIR BUSINESS TO THIS UNSCRUPULOUS COMPANY. THEY ARE CON ARTISTS. I discovered (after the fact) that their Customer Representatives are a bunch of brokers. And don't fall for any seemingly "good" reviews on this company, they are few and far between.

Check out the reviews for this company on Yelp. Upon posting this review, I'm heading over to BBB's website and reporting this company; but, while glancing at their webpage as I type this, I see that there's already "Current Alerts" on this [despicable] company. However, I'm still going to fill out a report and, hopefully, they will soon get shut down. This company is robbing people of their money and [reportedly] their possessions. These are very difficult times and it's only going to get harder. Please heed my advice and don't give these liars your business. I don't care if you personally know someone that can vouch for them -- it's a matter of principle, at this point. They have and are cheating innocent people of their money/belongings. That can't and shouldn't be supported.

Move size: Studio Service cost: $302180

I signed up for Gold Standard to move us from CA to TX in September 2021. I signed the agreement on 8/14/21 and made a deposit in the amount of $6,135. The next day, I decided to move with a container instead from Upack so I cancelled the Gold Standard agreement on 8/16/21 (within the 3 day limit noted in the agreement) and the refund from Gold Standard was approved, with an email from them! They said I would receive the refund within 12-14 business days. It has been 67 business days since then and I have STILL NOT received my refund. When I call they hang up on me. When I get through, they say sorry and have no idea when they will process the refund and that they are "backed up." This is not acceptable. I hope you decide to use another business.

Move size: 3 Bedroom Home Service cost: $6135

Horrible experience! The website gives the appearance that this company is actually a moving company. Actually, they are moving brokers, which they did not tell me until I asked directly after finding our from someone else. They did not provide me with a list of moving companies they contract with, as required by FMCSA regulations, even when air requested it.

I was not notified of which moving company they hired. One man showed up in an unmarked box truck a day late, with a dolly with 2 flat tires, no quilted blankets or moving supplies, and no tools to disassemble furniture. We were not given a copy of the bill of laden, or an itemized inventory. The movers did not answer our calls or emails, and voice mailbox was full. Gold Standard was unresponsive when asked to help recover our property when it was nowhere in sight after 21 business days. Management did not reply to many emails, and no manager called me after I requested multiple times.

Long story, but we ended up finding our property ourselves, with the help of law enforcement, 79 days after pick up in an abandoned Budget truck in Nebraska. We then had to hire a man to fly to Nebraska and drive the truck to upstate NY. A group of family members and friends unloaded the truck and reassembled furniture.

Gold Standard did not hire “an A+ mover for a seamless move” as promised by sales person Sarah A. They did not provide professional support and guidance throughout our move, or any of the services stated on their website and on the contract. They have partially refunded our deposit with them, and “approved” a refund of the remainder of the deposit over a month ago. No sign of that refund yet. They refuse to take responsibility for hiring a sub-par moving company that had only been in business less than 6 months and was rated a D on BBB (now rated an F). They refuse to compensate us for the excessive costs we incurred recovering and delivering our own property. The owner of the moving company actually had a felony arrest before GS hired them to come into our home.

This company is unprofessional, unresponsive, and operate fraudulently. The positive reviews read as if GS is a moving company, and are not valid.

DO NOT USE this company! THIS HAS BEEN AN ABSOLUTE NIGHTMARE,

Move size: Studio Service cost: $5000

A continuous horrible experience!

Horrible, horrible experience. And still continuing. We graduated college in may of 2021 and planned a move from Indiana to Denver. Contracted with Gold Standard and paid deposit of $1299.00 on 5/18/21 for a move to Denver from Indiana. Pick up scheduled between 7/11-13/21. No communication from either movers or GS. Called GS on 7/13 and spoke with Lily in customer service. She checked with scheduling department and informed me that truck was not coming and could not give a future date. We needed to be out of our apartments on 7/15 and in Denver to start new jobs. This caused incurring a tremendous amount of effort, time and money to rectify situation. Lily declared this a “service failure on GS” part and sent an email stating refund approved and would be issued within 9-12 days. There still has been no refund and there have been probs 20+ Calls. Always saying being expedited. Short staffed. Changed banking institutions. And today, 11/3/21, was informed my request was moved to head of line and would be 3-6 WEEKS again. Told this same timeline every follow up call. We are college students who graduated this year and worked 3 jobs to make this move. We need and are due this refund ASAP.

Move size: Studio Service cost: $1299

Do not use this company. They are just brokers, not movers. If you look on the FMCSA website you will see they have no fleet vehicles. Any review that says they moved them is a fake review.

They have been deceptive from the start. On the phone when I thought I was hiring a mover and the sales rep was asking questions he didn't listen to me and arbitrarily put dates in, he didn't list property I had on my inventory list that I told him I have...and then he tells me he had a driver in the area but wanted to him call first. He subcontracted me out against my wishes. When the mover showed up I was expecting Gold Standard but instead got a mover called Oasis moving out of las vegas. On April 20 an Oasis customer service rep called and said my property was on a truck heading to Texas...but it never arrived and after 5 days I'm worried and google the reviews on the company Gold Standard hired...Oasis moving is not BBB affiliated and only gets 1.2 stars out of 5. Now I'm trying hard to get answers and nobody has information about where my property is or when it will be delivered. They say they will call and get answers but they never call back like they state they will. I asked to have my contract cancelled so I could get my property myself and transport it but Gold Standard ignored my request. Then I was told my property would be delivered May 1-2...total lie. I'm upset for being lied to and given the run around any normal rational person would be upset. I asked them again to cancel my contract so that I could get my household goods myself and [NAME EDIT] REFUSED. Then he threatened me not to try and get my property back. I paid them to broker my move which means they were supposed to work for me. They look out only for themselves and whatever mover they hire. It's May 14 and I still don't have my property that I was told would be delivered May 1-2. At this point all I have left is to file a felony theft report, file with the FMCSA to initiate an investigation, file with the BBB, and whatever else I can think of to recuperate my losses from their gross negligence and lack of due diligence.

10 for 10 I recommend hiring Mayflower instead, or getting a Uhaul truck or two. At least you know your property won't be stolen or severely damaged. And if you think about it, that's cheaper in the long run.

Move size: 1 Bedroom Home Service cost: $4600

Please avoid this moving company. They are not honest. We were moving our elderly aunt from Oklahoma to Louisiana and needed the furniture delivered at a later date because we were going to be out of town. My salesperson Thomas Guy ensured me that I would be able to schedule my drop off time for a later date with the driver, but on the day they were scheduled to pick up the furniture the company who they contracted to do the move informed me that it would be a straight delivery. Kappa trucking (the company they hired to do the move)told me that I could not schedule the delivery for a later date and if they had known that I needed storage they would not have taken the job. I tried contacting Gold Standard regarding this and they acted as if they knew nothing about this. I tried contacting the salesperson and he told me to ask the company about storage. Then he stopped responding. When I texted him to inform him that I would give them a bad review he responded ok. They were not helpful at all. They refused to give us our deposit back. Horrible horrible customer service. They didn’t care once they received the deposit. Don’t fall for the lies. They will tell you that they have a truck going that way already so you’re only paying for labor. They will ask if you’ve gotten quotes already and give you a lower quote but as good as it sounds it’s not worth it. They are not with the BBB that’s a red flag. Don’t waste your time or money. They refused to refund our deposit even though we were within the 10 day cancellation window.

Move size: 2 Bedroom Home Service cost: $3000

Let me start off by saying that as bad as moving normally is, K actually had a fun and exciting day when Phil and his crew showed up to move me. They did not stop from the word go and did such an awesome job in such a short period of time, I could hardly believe it. They had a keen eye for detail and the safety of all of my items as I did not find anything damaged from the move. These guys were the best and I will definitely be using them again. Give them a call if you want to save money and stress on your next move.

Move size: 2 Bedroom Home Service cost: $250

I couldn’t ask for any better service , I haven’t moved in a while and was looking for a company to be reasonable with pricing and who had great service , Then I came across gold standard moving and storage they were excellent from just the talk on the phone down to the service , they helped me pack and unpack safely , fast & efficiently , I couldn’t ask for any better service , they all came ready to work and very business oriented , I would definitely use Gold standard for my next move & recommend anyone who is looking to move oh yeah they also have storage options , now isn’t that great !!!

Move size: Studio Service cost: $200

DO NOT USE! I’m sure they will respond with “It’s just an estimate, final charges could be different” but that is what you should be concerned about. I forfeited a $996 deposit, which I was under the impression was the only deposit (1/3 of total estimated expenses). I understand “fine print” always gets you. Their tactic is to call just a few days before your scheduled move date to verify inventory and then send an updated estimate that is now almost $2600 more than the original estimate because I added 15 plastic totes from the garage and a standard 3 seat couch. However, I removed a side by side refrigerator, an ottoman and two fabric high back chairs as we sold those items. Understandably there was going to be a little more than originally estimated, even after the items we removed, but $2600 worth because now the plastic totes require additional labor and packing materials etc. as we were told? It’s a scam. I understand an increase in expense to cover the additional totes but there is no way on this earth that the totes (after we also removed the second couch added at the inventory check) would equate to almost $2600. It left us in fear that we would potentially have to pay more to the movers upon pick up and delivery or else they will hold our items hostage until paid. If you have read the horror stories about moving brokers treat them as accurate. Even those that appear to have great Google Ratings and are rated well with the BBB. If you look at their Google ratings they are all 5 star. Even Disney World doesn’t have only 5 star ratings. They claim they are not affiliated with Gold Standard Relocation Services but I believe that is a lie. I think a simple name change allowed them to keep doing business but I could be wrong. My advice, hire a reputable moving company and yes it will cost more but peace of mind and good business ethics will likely be included.

Move size: 3 Bedroom Home Service cost: $5996