A Plus Moving and Storage

My husband left two weeks early for the new job so I handled everything from Washington, DC with three kids and a dog. Philip called the night before just to walk through the plan again. On the day he made sure the crew introduced themselves, kept me updated, and even spotted three things I had forgotten to pack. I never felt like I was doing it alone. Everything settled well in Durham, NC. Total came to $8,700, right in line with the quote. Every mom in the neighborhood has already heard from me.

Move size: 4+ Bedroom Home Service cost: $8700

First I want to say I was getting quotes from several companies then Ryan James contacted me. Everything was fine until I didn’t respond to him due to being admitted in the hospital then he get extremely rude with me. Even told me that I couldn’t afford his company and all kinds of stuff. I asked him numerous times to stop texting me and he just kept on. Im laying in a hospital bed and this man is harassing me and being extremely rude! (And if the company would like proof I have the text messages to prove it I’d be happy to share them!) this is not good business! Needless to say I am going with another company because it’s so uncalled for to be harassed and told I’m to broke to afford them (fyi I’m not but if I was that is incredibly insulting and uncalled for!)

Move size: 3 Bedroom Home Service cost: $7100

We were downsizing from a large home in Celina, TX to a smaller one in Marlboro, NY and needed to make some real decisions about what was coming and what was going. John was invaluable during this process. Before moving day, he sat with us and helped us think through which pieces would work in the new floor plan and which would create problems. He drew rough room layouts and helped us visualize the new space in a practical way. That planning made the entire delivery process faster and cleaner. Nothing had to be moved twice because it was in the wrong place. His crew was efficient and professional throughout. Total cost was $7,600. John doesn't just move your belongings — he helps you move into a home that works.

Move size: 4 Bedroom Home Service cost: $7600

We were a young family in our mid-thirties doing our very first long-distance move — from Homestead, PA to Conway, SC — after finally landing our forever home. We didn't know what we didn't know, and we were anxious about the whole process. Jerry took us under his wing from the first phone call. He explained every step of the long-distance moving process, told us what to expect at each stage, and gave us a checklist of things to do on our end so we were actually prepared. On moving day he ran a patient, thorough operation and made sure we felt included and informed throughout. When we arrived at our new home he gave us a brief orientation on how to file a claim if we ever needed one — which we didn't — but the transparency meant everything. Total cost was $6,200. Jerry treated first-timers like seasoned customers. That is rare and wonderful.

Move size: 3 Bedroom Home Service cost: $6200

This company sucks !!

They lost 1/4 of my stuff from my move from Illinois to Texas!!

This was not a cheap move 8,000+ plus storage fees

I can not get any help no copies of paperwork to match up what was loaded put in storage and then delivered!!

Family heirlooms that are irreplaceable!

To move 1000+ miles to start over and have soo much not delivered is heartbreaking and no help no answers !!!

Only care about the money!!!!

Move size: 3 Bedroom Home Service cost: $8500

I'm a woodworker and furniture maker by hobby and my garage contains over $25,000 in machinery — table saw, band saw, jointer, planer, drill press, and the associated tooling. These are heavy, precision machines that need to be moved correctly or they go out of alignment. Jerry came out specifically to assess the shop before quoting. He consulted with me about each machine, asked about leveling and alignment requirements, and brought a crew with mechanical experience on the day of the move. Every machine was moved on proper equipment dollies and loaded in a way that minimized vibration. At the new shop in Virginia Beach, VA everything was placed on leveling pads and set to my specs. Total cost was $9,700. Jerry's respect for skilled work and specialized equipment is genuine.

Move size: 4+ Bedroom Home Service cost: $9700

We were moving from Bozeman, MT at the same time our youngest was leaving for college — two enormous transitions happening simultaneously. Packing up our child's room felt different from packing up everything else, and John noticed the emotion in my face when his crew started on that room. He quietly reassigned that room to himself and his most careful crew member, and the two of them handled every item with the kind of care that the moment deserved. My son's room arrived perfectly in Laurens, SC. John even helped us set it up as a guest room that still felt like it could be his room when he came home. That sensitivity to the emotional layers of a move is something rare and wonderful. Total cost was $8,600. A Plus Moving and Storage takes care of the family, not just the furniture.

Move size: 4+ Bedroom Home Service cost: $8600

We were renters moving from Frisco, TX to our first owned home in Denver, CO — a milestone we'd been working toward for years. We didn't have the most stuff but what we had mattered deeply to us, and our budget was tight. Jerry at A Plus Moving and Storage worked with us to build the most efficient move plan possible. He was honest about what we needed and didn't try to upsell anything. His crew was fast and careful and every item arrived in our new home in perfect condition. Jerry even took a few minutes at the end to congratulate us on the new house and wish us well. That warmth was genuine, not performative. Total cost was $7,100, which fit our budget perfectly. For first-time homeowners who want professional service without being oversold, A Plus Moving and Storage is the right choice.

Move size: 4 Bedroom Home Service cost: $7100

My husband and I are both teachers, which means our combined home has enough books to stock a small library — somewhere north of 2,000 volumes organized in a very specific system across multiple bookcases. When we told Jerry about this, he didn't flinch. He brought extra medium boxes specifically for books, reminded us not to pack them too heavy, and — this is the part that got me — he asked us to walk him through our shelving system so his crew could keep the books in order during transport. When we arrived at our new home in Philadelphia, PA from Brighton, MA, the books were stacked in labeled groups that matched our original categorization. The setup took half the time it would have otherwise. Total cost was $7,300. Jerry's attention to the details that matter to you personally is truly exceptional.

Move size: 4+ Bedroom Home Service cost: $7300

I manage projects for a living so I sent A Plus a detailed brief before we even spoke. We needed to get the kids and a house full of office equipment out of Humboldt, TN. Jaime called back within an hour and had already thought of three issues I missed. That told me everything. Crew on time, inventory checked at load and at delivery, every monitor and standing desk in the right room in Pine Bush, NY. Bill matched the quote at $8,900. One of the cleanest executions I have seen.

Move size: 4+ Bedroom Home Service cost: $8700

I manage projects for a living so I sent A Plus a detailed brief before we even spoke. We needed to get the kids and a house full of office equipment out of Humboldt, TN. Jaime called back within an hour and had already thought of three issues I missed. That told me everything. Crew on time, inventory checked at load and at delivery, every monitor and standing desk in the right room in Pine Bush, NY. Bill matched the quote at $8,900. One of the cleanest executions I have seen.

Move size: 4+ Bedroom Home Service cost: $8700

I manage projects for a living so I sent A Plus a detailed brief before we even spoke. We needed to get the kids and a house full of office equipment out of Humboldt, TN. Jaime called back within an hour and had already thought of three issues I missed. That told me everything. Crew on time, inventory checked at load and at delivery, every monitor and standing desk in the right room in Pine Bush, NY. Bill matched the quote at $8,900. One of the cleanest executions I have seen.

Move size: 4+ Bedroom Home Service cost: $8900

I manage projects for a living so I sent A Plus a detailed brief before we even spoke. We needed to get the kids and a house full of office equipment out of Humboldt, TN. Jaime called back within an hour and had already thought of three issues I missed. That told me everything. Crew on time, inventory checked at load and at delivery, every monitor and standing desk in the right room in Pine Bush, NY. Bill matched the quote at $8,900. One of the cleanest executions I have seen.

Move size: 4+ Bedroom Home Service cost: $8900

STAY AWAY FROM THIS COMPANY AT ALL COSTS. Also known as Integrity Van Lines, Big Boy Moving Services Inc., Allied Relocation Services.

This company advertises that they are not a broker, they are.

This company will provide you a binding estimate and then end up double and even tripling the price once they have all of your belongings in their possession.

Their own paperwork shows miscalculations, by hundreds and thousands of dollars and still they will not take any accountability for anything/everything they did wrong.

They mysteriously added an additional 700 cubic feet they day they showed up a day early (I called the previous day to ensure that nothing was scheduled and they confirmed nothing had been scheduled) I allowed them to continue the move because they have said all along that they were NOT a broker, so I figured we would iron everything out over the next couple of days.

The original binding estimate was about $5400 for 1124 cubic feet, they ended up charging us just under $9,000 for 1890 cubic feet that they were unable to verify. They also were about to charge an additional $4,000 for a "Re Delivery Fee" and a "Shuttle Service Fee" which was never mentioned until everything was already in their possession.

The "Re-Delivery Fee" is if they are unable to delivery the goods on the first attempt "for any reason". So IF they use an 18 wheeler and the truck cannot get into your apartment complex, they will charge $1/cubic foot or $1,890. How is the customer supposed to know IF they use an 18 wheeler? How is the customer supposed to know IF the 18 wheeler will fit?

The "Shuttle Service Fee" is IF they need to break down the move into a smaller truck to deliver. So $1/cubic foot or $1,890. Again, how is the customer supposed to know IF you are using an 18 wheeler, how is the customer supposed to know IF you are going to get access to the delivery location, or IF a smaller truck is needed?

So, we rented a 26' truck from Penske with a capacity of 1700 cubic feet, changed the delivery address to where we knew a semi could get access and then had them move from the semi into the truck rental with documented capacity of 1700 cubic feet. IT ONLY FILLED 3/4 OF THE TRUCK OR ABOUT 1200 CUBIC FEET. I HAVE VIDEO AND PICTURES WITH EIGHT WITNESSES. And they still would not provide any refund.

They also over charged us according to their own paperwork for packing materials that were used. Their own paperwork shows 9ft x .25cents. It should be $2.25 but they charged us $162! They would not provide refund. The GM, Phil James, is a joke. He was so cold, and so dismissive of all of these points (plus many more) and he would not take any responsibility or accountability for anything. The worst customer service phone call I have ever experienced, and I have been in customer service industry for over 25 years. He said he would do an audit, which they did, BUT they could not answer how the number of additional items correlated to cubic feet. Again, we are talking about a two bedroom apartment with no stove, no refrigerator, no washer, no dryer, no coach! SMH.

They advertise "Senior Discounts" and when I mentioned that, he scoffed and said "You guys are paying $4 per cubic foot". I said well there nothing on the estimate that shows any discount.

I all ever asked for was verification of the actual cubic feet. I never got that despite repeatedly asking.

My family and I finally got our verification when we filled the moving truck with a capacity of 1700 cubic feet and it was only filled 3/4 of the way.

We have video, recorded phone calls, pictures, witnesses, and text messages proving everything I have stated.

Oh! They have said all along that they are not a broker. Well, then why, once our belongings were in their possession, we dealt with CentralDispatch, Big Boy Moving Services Inc. and when the driver showed up for delivery he said he was an independent contractor and if anything was an issue, we had to take it to the company that we were working with. And the "Professional Movers" that they advertise on their website, we (self-admitted) hired off of Craigslist for $20/hour.

Move size: 2 Bedroom Home Service cost: $8957