A Plus Moving and Storage

I have made many mistakes in my lifetime but booking this company for my move ranks near the top. I told EVERYONE I spoke with that I would need a small truck to access my property, not a semi. The sales person even looked it up on Google Maps and assured me a small truck would be used 'At every step of the move I reconfirmed that it must be a small truck, not a semi . The contract showed no assessibility for a semi. When the delivery was within 24 hours the driver called. The first thing I asked him to confirm was that they had a smaller truck. No, they had a semi. They could not get into our property (which I knew they wouldn't be able to), had to find a large Uhaul, offload it from the semi and then deliver it to us on the Uhaul. They then made us pay an additional $950 for this expense. I called the General Manager to discuss this, he was very rude , made every excuse imaginable, accused me of not understanding how they do business and when I asked if the company would absorb this expense he said "do you think you're my mother? Why would I consider covering this cost?" This was the General Manager......REALLY???? RUN, don't WALK away from this company. They will promise you anything to get the bo'oking and then all they do is tell you what you must and must not do.

I cannot believe they have a high rating with the total lack of professionalism and integrity in their deceptive business practice. I hope I can spare at least one person the misery we encountered with booking with "A PLUS MOVING & STORAGE, MIAMI, FL" The A must stand for AGONY!

I

Move size: 2 Bedroom Home Service cost: $10000

Was working round the clock up until the move and really had barely anytime to pack. When I get home I'm usually exhausted so packing became something I knew I was going procrastinate on. I ended up having this company take care of both the packing and move. They labeled all the boxes and categorized them by rooms in my place. Honestly this is something I never really did in the past. I would box things up last minute normally. It was nice having someone put in a bit more time and detail into it. It made unpacking so much easier. I can't think of much I didn't like about working with them. The company was far more put together than a lot of local movers I've used in the past.

Move size: 1 Bedroom Home Service cost: $1488

STAY AWAY FROM THIS COMPANY AT ALL COSTS. Also known as Integrity Van Lines, Big Boy Moving Services Inc., Allied Relocation Services.

This company advertises that they are not a broker, they are.

This company will provide you a binding estimate and then end up double and even tripling the price once they have all of your belongings in their possession.

Their own paperwork shows miscalculations, by hundreds and thousands of dollars and still they will not take any accountability for anything/everything they did wrong.

They mysteriously added an additional 700 cubic feet they day they showed up a day early (I called the previous day to ensure that nothing was scheduled and they confirmed nothing had been scheduled) I allowed them to continue the move because they have said all along that they were NOT a broker, so I figured we would iron everything out over the next couple of days.

The original binding estimate was about $5400 for 1124 cubic feet, they ended up charging us just under $9,000 for 1890 cubic feet that they were unable to verify. They also were about to charge an additional $4,000 for a "Re Delivery Fee" and a "Shuttle Service Fee" which was never mentioned until everything was already in their possession.

The "Re-Delivery Fee" is if they are unable to delivery the goods on the first attempt "for any reason". So IF they use an 18 wheeler and the truck cannot get into your apartment complex, they will charge $1/cubic foot or $1,890. How is the customer supposed to know IF they use an 18 wheeler? How is the customer supposed to know IF the 18 wheeler will fit?

The "Shuttle Service Fee" is IF they need to break down the move into a smaller truck to deliver. So $1/cubic foot or $1,890. Again, how is the customer supposed to know IF you are using an 18 wheeler, how is the customer supposed to know IF you are going to get access to the delivery location, or IF a smaller truck is needed?

So, we rented a 26' truck from Penske with a capacity of 1700 cubic feet, changed the delivery address to where we knew a semi could get access and then had them move from the semi into the truck rental with documented capacity of 1700 cubic feet. IT ONLY FILLED 3/4 OF THE TRUCK OR ABOUT 1200 CUBIC FEET. I HAVE VIDEO AND PICTURES WITH EIGHT WITNESSES. And they still would not provide any refund.

They also over charged us according to their own paperwork for packing materials that were used. Their own paperwork shows 9ft x .25cents. It should be $2.25 but they charged us $162! They would not provide refund. The GM, Phil James, is a joke. He was so cold, and so dismissive of all of these points (plus many more) and he would not take any responsibility or accountability for anything. The worst customer service phone call I have ever experienced, and I have been in customer service industry for over 25 years. He said he would do an audit, which they did, BUT they could not answer how the number of additional items correlated to cubic feet. Again, we are talking about a two bedroom apartment with no stove, no refrigerator, no washer, no dryer, no coach! SMH.

They advertise "Senior Discounts" and when I mentioned that, he scoffed and said "You guys are paying $4 per cubic foot". I said well there nothing on the estimate that shows any discount.

I all ever asked for was verification of the actual cubic feet. I never got that despite repeatedly asking.

My family and I finally got our verification when we filled the moving truck with a capacity of 1700 cubic feet and it was only filled 3/4 of the way.

We have video, recorded phone calls, pictures, witnesses, and text messages proving everything I have stated.

Oh! They have said all along that they are not a broker. Well, then why, once our belongings were in their possession, we dealt with CentralDispatch, Big Boy Moving Services Inc. and when the driver showed up for delivery he said he was an independent contractor and if anything was an issue, we had to take it to the company that we were working with. And the "Professional Movers" that they advertise on their website, we (self-admitted) hired off of Craigslist for $20/hour.

Move size: 2 Bedroom Home Service cost: $8957