USA Logistics Moving

Staff was sweet at first but start to bark at you over the phone once your delivery is on the way. Carla… You suck. It seems like 90% of the time you will need to pay an extra $300 for a shuttle because it is a semi truck that is dropping it off. Driver is cool, loaders are cool, Carla is terrible. She offered no advise, assistance, or empathy in our issue. She was yelling at me over the phone about the contract. So read it carefully and everything you initial, assume they are trying to charge you for it.

Move size: 1 Bedroom Home Service cost: $1040

FIRST DO NOT USE THIS COMPANY!!!!!!

My price went from $3600 to $7000 within 12 hours of giving a count of all my items. They sent in a person after the movers had been there for 3-4 hours and this guy immediately tells you it's going to cost this much more and if you do not like it they will put it all back in your house. Except you're in pickle and they know it. I was catching a flight later that day and had no way to find another moving company. The majority of my boxes were busted open, cut open, items taken, curio cabinets had 6 shelves broken, 3 glass pieces from the door broken, my buffet cabinet was destroyed, antique filing cabinet, pantry, room divider,TV cabinet, table, all destroyed. My estimate just to replace the glass in my curio cabinets is $495. The biggest thing...I am missing 65 boxes, they stated that the guy who raised the price on me said he miscalculated the count of the items, which is impossible as there is 1 sticker per item counting all your items. Mine was a total of 213 items. I called today and Lupi tells me that this man now claims he put 2 stickers on the boxes. That's not how it works. Each sticker identifies what it is on an inventory sheet. I explained to Lupi what items I was missing and she stated that that is impossible for one person to have so much stuff. I told her what the items were and she again said that couldn't be true. She said call back when you really know what is missing. She hung up on me and they must have caller id as now they will not pick up my calls.

DO NOT USE THIS COMPANY!!!!! I THOUGHT I WAS SMARTER THAN THE AVERAGE PERSON WHEN I WAS TOLD THAT THE ONLY REASON THEY EVER CHARGE MORE IS BECAUSE THE PERSON DOES NOT GIVE THEM THE CORRECT COUNT. THEY ARE JUST CROOKS. THEY DO NOT DISSERVE TO HAVE THE NAME "USA" ASSOCIATED WITH THEIR BUSINESS , THEY ARE NOTHING BUT CRIMINALS THE ENTIRE LOT OF THEM. I WILL BE SUING THEM AND FILING A CLAIM. THEY SHOULD NOT BE IN BUSINESS.

Move size: 2 Bedroom Home Service cost: $7000

First off they where so nice then they get your things on the Truck then my Quote that I paid a deposit on... Changed first issue it went from $1,100 too $2500 because of 6 extra boxes small then they require 60% of your new Qoute or you will get your things put on the street remind you I’m relocating advised them I leave in two days so I paid I was told to just give city and State someone will call me for a delivery address remind you I was even told that by Lupe when she trying to rush me off the phone so I call back her attitude is the worst if I could jump through my phone I would’ve.... she says oh your things haven’t been delivered because of no address giving I said why you didn’t say that from the gate when I called to give an address you said it wasn’t needed y’all had the city and state and will have driver call when close she says well it’s 21 more days now hung up on me... I called back spoke to another woman she was way more helpful said it should be going out Friday and i should get my things in 5-7 days remind you I was paying for temporary storage in that city just to get my things in scared I was told my things was in a storage in LA California why tho I thought my things went straight to my location I would never use this company again plus they only take cash for the 60% I’m so scared to see what’s missing but I have a search crew. Whatever you do don’t believe them good reviews they are fake I promise you don’t do it I’m still waiting and my whole life my kids life is in those boxes this is so scary to start over in a new state and your thing’s haven’t even came is a horrible start my daughter ashes are in those boxes I just wanna cry......

Move size: 1 Bedroom Home Service cost: $2500

Avoid this company at all cost. I was was quoted a price for my move. It was to a full pack. Quoted price 4500 dollars. The day of the move they increased the price of the move to 11000 dollars. They said I had more stuff than what I told them. They did not weigh the truck empty or loaded. They did say exactly how many cubic feet was used on the truck. They did not give me an itemized list of materials used. Boxes, tape, bubble wrap, and wrapping paper. They took double the amount of time to deliver our stuff than what was stated in the contract. 21 business days is what the contract says. But that not 100% true either. It's 21 business days that the dispatchers office is open. They don't count Saturdays even though they are open. Holidays don't count. I understand that but the day after Thanksgiving is not a holiday. The dispatchers lie constantly. They don't let you talk to anyone in management. They don't told you where your belongings are. This company USA LOGISTICS has to be one of the worst moving companies in the United States. DO NOT USE THIS COMPANY!!!

Move size: 3 Bedroom Home Service cost: $10712

AVOID THEM AT ALL COSTS!!!!! Now I understand an estimate is just that, an estimate. I was quoted $1,890. After I gave my final inventory count it jumped to $2,700. Ok, I was irritated but whatever, I need to move. On the day of our move and the last day in our home the final cost was $4,546.94. Are you F***ing kidding me?!?!? The guy says, do you want to take some stuff out. Really?!?! Everything packed was everything needed. What are you supposed to do when your only option is to leave everything on the street, not have a place to put it, and sleep on the street? They robbed us blind and their final payment methods are stupid AF, either a US Postal money order or cash. Post office doesn't take credit cards for money orders and you can't pull that much cash off of most CCs.

Move size: 1 Bedroom Home Service cost: $4747

This company charged me $4,000 came to the house loaded half the truck and said oh no sorry we need more room than we expected I was charged another $2,000 they wouldn't tell me what Warehouse they took my belongings but by the time they got to my destination in Arkansas two months later truck arrives and the dark all my boxes were crushed and gone through all my jewelry was taken all my new clothes because I packed and bought new clothes to leave California and come to a cold state my shoes my Chenille robe my husband power tools and those were all DeWalt my Roomba my Dyson I am just sick I have never seen anybody break up and boxes and go through belongings they also stop documents from my file cabinet and what was not stolen was broken and missing I also got items and furniture that are not mine the company will be prosecuted this is no exaggeration check BBB lots of complain of same issues. Beware pirates

Move size: 3 Bedroom Home Service cost: $6988

BEWARE! WORST MOVING COMPANY WE HAVE EVER EXPERIENCE! This company does not deserve even a single star rating!! First time ever using a moving company hoping that it will make my parents' move easy and less stressful. I started my search for a full service moving company who can help my elderly parents move out of State. We contracted our move with Capital City who is contracted with USA Logistics to complete our move.

This whole process was supposed to be stress free, but, instead you're paying them to create a burden or stressor on yourself. The day of the move, USA Logistics was a no show, not just once, but twice, and didn't even call to communicate that they couldn't make the date and time they informed you they would be there. And when you call to check on status, their poor customer service is just unbelievably unprofessional. Staff will over-talk their customers, argue, and try to end every conversation with them being right. Literally, you can't finish a sentence before they interrupt you. "WE" the Customers are not their priority nor are we important to them (For sure, they don't value their customer, just our money) CS will give attitude if you ask too many questions, don't give straight answers to reasonable questions, and they won't vested any interest in answering your question nor will they find solutions for your concerns, but, instead, create new issues for you. It's almost like they enjoy seeing you suffer, frustrated, and upset. They don't have any empathy towards you or your concerns.

On the third day the movers finally showed up late, telling us that the estimate will only allow 3 items and not all the items listed (which means the estimate is wrong and a lie to get you to pay more)

For planning purposes, we specifically asked Capital City if they can have the mover be at the new place at a certain date to receive the items- This is also a LIE. USA Logistics have 10 days to deliver your items, but this is just a fake date USA Logistics provide their customer- They never intend to be there on this date you provide them. The truth is that they have 4 week even a month to get your items to you, and the actual date of delivery is at their discretion and not customer's request. Therefore, you can't plan when you need to be at your new place to accept your items, because delivery is unknown. This was especially hard, if you're moving out of State. Oh, and let's not forget to mention that they don't even have the courtesy to call you and let you, they couldn't deliver on the date of your request. And beware that due to Covid- your items will be touched by multiple people with no guidelines of any sanitary procedure in place to insure your belongings are disinfected from others belongings or from other people.



We request for full service mover, but found out later that the moving company also have their own fees for assembly, placement, if movers have to wait they will charge a fee even though your deliver date is unknown, if your place does not have enough room for access they will charge you, if you have stairs they will charge, basically they will charge you for everything even though you've already paid for these services. As concerns continue to stack up with no real solution, we know that we have been ripped-off.

On the day delivery, we were informed by another moving company out of State that they have our belongings for delivery. We were not informed that this company had our stuff as we were told USA Logistic will handle the move. Long story story, the other company hired by USA Logistic would not abide by the contract signed on the agreement. They refused to move our bedding to the top floor which we were entitled to. After much disagreement, they left without providing the full service we paid for. Complaint was made to USA logistics who informed us to hire someone to move our belongings and email them receipt for reimbursement. It's been over 3 months since I sent the receipt and yet, no reimbursement, just empty promises.

DO NOT HIRE THE THE FRAUDULENT DISHONEST SCAMMERS!!!

Move size: 2 Bedroom Home Service cost: $3000

I booked Standard van lines and googled their reviews which were passable. Somehow these scammers showed instead. They were rude and dishonest. They had photos of my furniture and initially told me that it would fit with space left over. When they arrived, a day late, the driver told me I had only paid for a tiny space and that I needed to pay double to move my furniture. Then he told me to accept their terms or loose my deposit. My furniture was loaded on the 9th of October and I have not received it as of yet. It is now 35 days later. I am sleeping on a mat in my new home. I have called them times to get an update. They lied. I have been promised certain dates and flew home to meet them only to have 2 no shows. Today they call and demand I pay 300 for a shuttle to move my stuff from the moving truck into the shuttle and then to my apartment. When I refused to give them any more money because moving trucks come on to the property every day from other moving companies and don't require a shuttle to access the property. The property is so large that several trucks can fit here. Their reply was that they are not going to deliver my furniture unless I pay them. That is illegal and extortion. The driver has not even seen the property, but they declare that they use google maps. I would like to join a class action law suit against this company asI feel that they are unethical. I have a text message from the dispatcher saying I pay extra or they keep my belongings.

Move size: Partial Move Service cost: $5000

I called these guys to get an estimate. First mistake. Always have them come out to see what you have. This is their scam. They give you a low bid based on the # of rooms you have. Then when they come out they will always have an excuse. Whether it is your furniture is heavier than expected or bigger than expected, you underestimated your squat footage (whether you did or not) or too many boxes, even if you have the correct count. My move was estimated at around $6000. Even though the contract said “ final” estimate, they claimed it was just an estimate. The move ended up costing me $17,000. They have you in a bind because they start moving your furniture to the outside. By the time you know what they are going to charge, your furniture is outside, you are frazzled about the scam and they will leave with your deposit and leave your furniture outside if you won’t agree to their “new” price. In the end, every piece of my furniture was either scratched or broken, except one. Don’t let the name “USA Logistics” fool you. According to their accents, the owners appear to be Russian. THESE GUYS ARE SCAMMERS!

Move size: 4+ Bedroom Home Service cost: $17200

We contacted Navistar for a move in November, thinking that they were an actual moving company, and not just brokers. Navistar then quoted us a price of $6,123 based upon the amount of furniture and boxes that we were expected to move.

On the day of the move (11/11/2022), the driver asked us when we would like them to deliver our things. We said we wanted them delivered in three days (11/14/2022). We were told that this was doable. They began disassembling our furniture and carrying out moving boxes onto the street in front of our house. When most of our boxes and furniture were on the street, he changed the moving cost from $6,123 to $19,000! He also said that he “wasn’t going to nickel-and-dime” us for extra charges, and that he gave us a discount from what should have been $22,000. We were obviously shocked and at a loss for words. But he said that unless we agreed to the new price of $19,000, that he couldn’t continue and could not load our items onto the truck. He tried is make us feel better by saying that the brokers do this all the time (give a low estimate) to get the business and that he is stuck being the “bad guy” who has to revise the moving cost. He also said that, due to the amount of boxes we had, we were fortunate that he brought a bigger 35 foot truck instead of the normal 26 foot truck. We felt that we did not have a choice and told him to continue.

We arrived at our destination location on 11/13/22 and waited for the confirmation call regarding the delivery time. Since we did not hear from them by 2 pm on 11/14/22, we called Navistar. They checked with a “dispatcher” and said that the delivery will not take place on 11/15/22 as promised, but that it could be later on the week, possibly 11/17 or 11/18. So we then called the actual movers, USA Logistics, at 323-244-4399 which was the phone number listed on the revised contract. We found out that the phone was no longer in service. We then called their toll free # 833-252-5903 which was answered by someone who said to call back on 11/18, and that by law, they had up to 21 business days to make the delivery. Finally, we also called the driver who actually drove and supervised the loading of the truck. He did not pick up and so we left him a message to ask about the delivery date that was promised.

At this point, we got deeply concerned and suspicious about all the events that had happened. We then started looking at reviews of USA Logistics on the internet and discovered that they had very, very bad reviews. Thankfully, one of the reviewers (a previous customer/victim of USA Logistics) had a very detailed plan as to what action steps we could take. Based upon the recommendation of that reviewer, we contacted Michael Garcia, an attorney who specializes in interstate moving company cases. His number is 877-299-0550 and he is based out of San Diego, California. He was incredibly helpful, and with his assistance, we filed a complaint against USA Logistics with the Department of Transportation (DOT). From this point forward, with an attorney and the federal investigator looking into our situation, things moved very quickly. Within one day, the movers agreed to honor the initial estimate of $6,123 and completed the move on 11/18/22. Our situation would not have resolved so quickly without the help from the previous reviewer, Michael Garcia, J.D., and the DOT federal investigator.

The aftermath:

It turns out that the “35 foot truck” was a lie to convince us that the three-fold increase in moving cost was justified. When the items finally arrived at our destination location, they were in a 26 foot truck with room to spare (the truck also had another shipment as well!)

We are grateful to the reviewer whose detailed review and suggestions helped us. We are also grateful to Michael Garcia who made it possible to end this nightmare scenario.

However, upon unpacking and unloading our items, we found that most of furniture was damaged to some extent, that some were in such bad shape that they were unusable. Many of our tables and chairs had broken legs, and bookcases had cracks. Many of our boxes labeled “FRAGILE” were not handled with care, and many of our cutlery and china items were broken. We also discovered that our nearly new refrigerator was broken and that we need to have that replaced. We have moved many times in the past 30 years, but this was the worst experience that we have encountered. Our suggestion to others considering an interstate move is to, instead of using an interstate moving company, consider U-pack or PODS. This way you are in charge of packing and moving, and not at the mercy of a moving company who could take advantage of trusting customers.

Move size: 3 Bedroom Home Service cost: $6123

I experienced the same problem with other commenters. I was contacted told one quote by a moving coming venture vans in Palm Beach FL. The day of my move USA logistics shows up and tell me by quote went from 2400 to 4100 for a tiny one bedroom mind you had had only a few furniture items and 30 box of most was my six years toys. I had to be out of my apt so I had to give them my cc. However, they only wanted money orders. I explained that I only had the money for the 1900 payment not the new 2400 payment they requested. They took the cc. During this time I attempted to call venture vans but no one answered or returned my call. Let me add 60% of my items were still outside when they came to me with the new cost.

I also confirmed with Juan the driver that I was getting my items stored until I got a final address to where my items would be moving. Juan say yes and said the monthly rate is 120 a month.

Over the course of a month I was in contact with Katherine and Ashley at venture van lines. Who continued to confined my items were safe In a their storage in LA. On July 24 I received a called from a trucker and callls from Brenda and Caroline from USA logistics. They were nasty and over three day threatening to auction my items. They demanded payment with a money orders however I didn’t have it b/c i wasnt aware they were coming. With my back against the wall in fear and under distress I gave my cc and iD information. I then got call from a supervisor I think LOU. Who threaten to take my items unless I emailed them my CC and ID. They sent an electronic form, but wanted it printed and not submitted. This was a horrible experience like no other. I’m in contact with the police and my CC company. I was told there companies are the cartel and use this as money laundering. I’m fear for my life to be honest. Please do not use these companies.

Move size: 1 Bedroom Home Service cost: $4100

Like many people who have left a review, I cannot stress how bad of a choice I made with this moving company. The property was damaged as anticipated, as many other reviewers have stated. but beyond that.. I was given the run around by a series of inept girls who's qualifications were less than we would expect from teens texting selfies on instagram. never returning calls or emails, lying about delivery dates, creating texts from numbers that don't exist.. there was no communication from their office, as to any details, timelines, date of delivery and in the end the shipment was damaged severely. I realize I am to blame, as I should have read the reviews as you are doing now. This shipping outfit should be put out of business and I am in the process of hiring an attorney. please be advised that this company is just engaged in dubious, dishonest and misleading practices. never use them or trust this company ever.. consider yourself warned by yet another dissatisfied customer.

Move size: Partial Move Service cost: $1400