USA Logistics Moving

1. The company is only nice while trying to get your business. Once you sign the contract it’s all over. Btw, they do not honor their contacts.
2. They always use the excuse the truck broke down to justify late deliveries past the 21 days.
3. If you ask to speak to a supervisor they always tell you they are out on the field.
4. They are rude and incompetent.
5. They told me they are “A” rated when in fact it’s actually “F”.
6. They also add extra charges that were supposed to be covered in the contract!

Move size: 1 Bedroom Home Service cost: $1800

They gave me a two day window for the pick up, didn’t make either day. My roommate cancelled plans so he could in to load my belongings. David said I paid by the box, not weight. So I ended up paying an additional $200.00 for pick up. They unpacked my fathers poncho liner from his Military days and I have yet to see it since. They broke my vase, spice rack and two kerosene lamps. Then they cancelled two separate times for the delivery. Tried to reschedule it during my work hours and when I said that’s not possible I’m working, they recommend I call in sick. When they finally realized I was not missing work.. they said the semi wouldn’t fit so I needed to pay a Courier service at an additional $300.00+.
I filed a claim for my damages and they offered me $15.00.
I am beyond disgusted.

Move size: 1 Bedroom Home Service cost: $1500

DON'T MAKE THE SAME MISTAKE I DID! This was the worst experience of all time. Original quote was for 120 cubic feet. Updated them and advised we had approximately 240 cubic feet and my total charge was just over $1600. They picked up our items, loaded up the truck and drove off then told us we had 400 cubic feet they needed to bill at a higher cost for a total of over $3,200. When the deliver arrived I measured the space in the truck which my items occupied and I only had 198 cubic feet of space. When I tried to discuss with management office she to paraphrase called me a liar and a child and told me to grow up. This move was supposed to be a great opportunity for my family, this company made our move incredibly stressful. We also had damaged items, which are the least of my concerns considering I was over charged nearly $2,000.

Move size: 1 Bedroom Home Service cost: $3200

The man who will give you a quote will real you in and make you feel like you have made a great move by using this company. The people that show up are not professional and will tack on several extra charges. We gave an estimate of items: one desk, one tv stand, one large cat tree and 50 boxes. This is all my daughter had to move from her college apartment(ca) to her apartment in Kentucky to start grad school. She came in at 42 boxes and the moving company tacked on an additional $700 and at first stated something about square footage. This is against the law and when I tried to speak to a manager I told the office staff ( who are miserable human beings) that is against the law per the DOT they soon started stating that the extra charge was due to weight. I asked them if they calculated per box we would come in under weight as we were under the estimate. After calling 3 times a day for a week a manager finally agreed to give me a small discount, only he did not tell the movers, so my daughter could not receive her items unless she paid the full amount. On top of this they did not make it on time to Kentucky. My daughters items were late getting there and each and every box was soaked, completely wet. Thank goodness I told her to put everything in a trash bag before she puts it in a box. They will tell you it reads in the contract that they do not guarantee a date of delivery, but the estimator Alan will definitely make it sound like it will get there on the date you choose. Each and every time I have called the office I have ended up screaming at the office staff. I have not been brought to that level in many years. But once your items are picked up the estimator becomes a ghost and they will not let you speak to him. Bottom line do not trust this company nothing they say is true. They will tack on useless charges and not guarantee your shipment will get there on the date you need it to be there.

Move size: Partial Move Service cost: $1752

I have waited five months since I moved to calm down before I wrote my review so that I could be honest and accurate in my review. Here goes: I moved from Reno Nevada on the 30th of December 2018. I had been working with USA Logistics since November of 2018 with their salesperson Alan who was very helpful and walked me through the process. Because money was a big issue to me I kept within the number of boxes I told him I would be having - 40. I had exactly the same number of everything and yet on moving day they charged me double the cost - another $1700 that I would have to pay on the day the goods were delivered. The people who picked up the items were "just okay". One used my bathroom and stayed in there for a full 25 minutes -- and to this day I don't know what he was doing. My goods came in four days (Reno to Boulder Colorado) but I didn't have that money to pay and I told the man at the end of the phone I had the same number of goods and I wasn't going to pay. What a horrible man! In a nasty voice he said "We're going to sell your belongings at auction if you don't pay". I went to a lawyer a day later who, in my presence and with my moving documents in hand called that man who I believe was the dispatch fellow. He slurred his words so much and barely ennunciated at we couldn't understand him. Basically, he said I had double the number of boxes and that was why I was charged the extra. He said to my lawyer to look on the paperwork and see where the boxes numbered 80. There was no such number and in fact the sheet was so barely filled out that the word boxes was barely legible. At that point the man had to concede that I didn't owe any extra. My goods were delivered only with an additional charge of $400 because the tractor trailer truck couldn't park 30 feet away from the entrance of the building. Fair enough as I had signed something previously about that.

One of my beautiful diningroom chairs was smashed to bits and a coffee maker was smashed (these I discovered right off). I filed a claim for reimbursement and (wait for it) after 120 days the insurance company sent me a settlement offer of $12 - based on the weight of the items. I was so disgusted I wrote back and said obviously your company needs the money so much more than I do so keep your wretched $12. Since that time I have discovered other breakage and damage but have such a terrible feeling about this company I want to do nothing else regarding them.

Stay away from them please. I'm writing a letter to the Attorney General in California to make them aware of their terrible business practices in the hope they stop but I doubt they will.

Move size: 1 Bedroom Home Service cost: $1700

They will be very nice until you book the order. Once they picked the items, they will increase the moving cost at-least by 50%. They won't update you about when they will ship your items and when the items will reach at your place. If you ask them for the updates, they will treat you very badly and they won't even answer your queries. And upon delivery, they will ask for additional $300 - $1000 for the shuttle fee. If you ask for the clarification, they will threaten you by saying they will place your items in auction company. They told that my items will reach within 3 - 5 days. But they took more than 4 weeks. Suddenly one day they will call you and ask you for additional 300 - 1000 dollars for the deliver. And their drivers also will treat you badly. Please don't do any business with them. I would have negative rating, if there is a option to give negative rating. If you do business with them, you will lose your peace.

Move size: 1 Bedroom Home Service cost: $3900

DO NOT DO BUSINESS WITH THIS COMPANY. I do not know how they are still in business. I had the worst experience I've ever had with any business with these guys.

To begin- they asked me how many pieces of furniture I had, number of boxes, etc. I gave them the exact specs of my furniture and number/size of boxes. They quoted me something that was comparable to other quotes I had received so thought it was a fair price. They also guaranteed 13 - 15 days delivery which I thought was also fair.

When it was all said and done I owed about 3x as much as they quoted me originally and it took 31 days to deliver. They tacked on extra charges at pick up and arrival. They charged me about $1k more after loading my stuff into the truck and said it took up more space than what they had projected. Whose fault is that? I gave them the exact measurements/amounts. Initially, I even asked for a quote for an additional 5 boxes and they said the cost would remain the same. I didn't even use 1 extra box and they still tacked on $1k like it was nothing. The same thing happened when they arrived but with different reasons for charging me more.

They only take cash upon delivery. No checks, CC. I completely understand why now.

After I paid them they said my desk was broken. It was in shambles. In addition to that:
1. Bookcase in shambles.
2. Base to bed frame missing.
3. 2 boxes missing. 1 box had most of my nice work shirts and nice jackets.

So for the cost to me move my stuff out there, it cost me considerably more to replace all the things they broke/lost.

A few other things to note:

1. When I called the front office one time asking why it was taking so long, they said the driver didn't show up to his last shift and they were trying to find a new one.
2. Upon delivery the driver could not find where I lived even though he had the exact address. I had to go drive and meet him 2 miles away and have him follow me to my place.
3. The driver yelled at me multiple times because I questioned him about my belongings. Yes yelled.
4. Every time I called the front office (which was over 5x) they said they would call me back and not once did they ever do so.
5. I still have PTSD from working with these guys. Half kidding, half serious.

I could go on, but I covered the main points that I wanted to share with others in hopes that they see this before falling into this nightmare. Everything that can go wrong with these guys will go wrong. They are rude, they are unprofessional, your belongings will not be safe, and they will scam you.

Move size: Partial Move Service cost: $2800

Do not use this company. I would give them negative stars. I moved from San Diego to Cambridge MA. My items were moved from SanDiego to LA, where they sat there for a week (and presumably wouldn't have been moved unless I had called), and were then shipped over from LA to Cambridge using a different moving company. The people who delivered my items barely spoke english, which made it difficult to communicate, and refused to move my items until I payed them an extra 100 because there was an elevator in the building. It turns out they lost my table during the LA transfer. I'm happy I did not move anything valuable with them, and moved that myself.

Move size: 1 Bedroom Home Service cost: $950

Please do not use this company. They gave us a binding estimate and then once our items were in their truck they told us it would be almost double of what they bid. They told us they were professional piano movers, which they clearly weren't (looking up youtube videos on how to take apart a Steinway grand) so we had to add an extra expense of hiring piano movers on both sides of the move. We paid the extra fee so that our items were taken apart and put back together. Upon arrival there was only the driver, so we had to hire an additional crew at our expense to unload the truck and reassemble our furniture. I filed a claim following all of their instructions and a settlement was found in my favor. Almost a year later they still have not paid and when I call they say the same thing - we will put the check in the mail tomorrow. They are horribly dishonest.

Move size: 3 Bedroom Home Service cost: $8000