Jet Moving And Storage

We are disputing our nonrefunded deposit charge of $1371.96 with Jet Moving. Jet moving kept our deposit even though I cancelled and requested my deposit money refunded within 24 hours. The same night I made the reservation my husband, who is terminally ill,had to unexpectedly be admitted to to the hospital. The next day I contacted Jet Movers, James, to explain our situation; and requested cancellation and refund. James our contact at Jet Movers said that he would cancel the reservation. He had told us numerous times we could cancel before the move with a full refund. This was also stated in the contract under the refund section. That was the last we heard from Jet Movers. During this difficult time with my ill husband I called and left numerous messages, texted, and emailed info@jetmovingandstorage.net numerous times over the next days and weeks. No return calls, emails or text. We are on our 70s and this money is a great loss to us during a very difficult time

Also, according to their return policy I sent a 2 separate cancellation and refund emails. I never received a response back from Jet Moving either by text or phone or email. It's like they disappeared once they had our moving deposit. We did not receive any services which I paid for. I truly feel like I was deceived and defrauded once Jet Moving received deposit money. No services were rendered and I diligently followed their return policy to cancel the move, with no respond back from Jet Moving. I have kept proof of my numerous attempts to contact Jet Movers and have proof of my interactions.

Please Jet Moving refund our deposit money in the amount of $1371.96. My husband is gravely ill and we truly need that money during this extremely difficult time. There is no valid reason why you should not keep our deposit. Thank you for your assistance in this important matter. Julie Khoury

Move size: 1 Bedroom Home Service cost: $1372

Do not use this company!

The initial pick up: Jet moving was hired to move my 1 bedroom apartment from CA to NY. On the day of delivery, they arrived 5 hours late to begin packing the truck. While packing, one of the movers stole 3 nintendo switch games from my couch ($200 worth of games) and Jet Moving did nothing about it - I have video footage of the games in the mover’s back pocket and they still did nothing. When the truck was loaded, the lead mover assured me that my move would only take 2 weeks and that my belongings would never leave the truck or be placed in storage. That was not the case.

During the “move” - My things were placed in storage and sat for three months while I waited in my new apartment with nothing. During this wait time, Jet moving ignored my emails and screened my calls (the second I used a different phone number, they answered). When they did answer, the office manager was rude, condescending and disrespectful. She gave me no real update on where my belongings were or when they’d arrive. After a month, I called for another update. They said my things were on the “next truck out”, that was not true. I called again and they told me I was “first on the list for the next truck” - again, not true. When calling, there is only one office manager. I asked if there was anyone else I could speak to and she told me no. I asked for the name or contact of the owner or CEO and she refused to give me any information. We were given multiple dates that our things were supposed to be delivered; took off work to be home for those delivery dates and then they never showed (and we were never contacted). At one point, our things were even loaded on a truck and we were told it was on its way and then a week later, we called for an update and found out that they took it off the truck and put it back in storage and never told us.

Delivery - When our delivery date was finally set, it was three months later. We were supposed to receive at least 24 hours notice of delivery, but instead we received a phone call at 1:00am the morning of (only 8 hours notice). The mover was supposed to arrive at 9:00 am and did not show up until after 10:30pm. Another day we took off of work that was wasted. The mover was set to return the next morning at 8:00am. He didn’t come back until 1:30pm. That’s when we realized that Jet only sent one mover to unload over 750 sq. ft. of stuff. He was not done until after 10pm at night. The mover took frequent breaks to check his phone, vape outside, and chat with our neighbors. He had no tools to reassemble the furniture that Jet took apart and no knowledge of how to reassemble the furniture.

Unpacking - When unpacking our belongings, we found that we were missing 2 medium sized boxes, the glass table tops to my desk, and the tops to both of our side tables. Along with the missing items, we uncovered two broken bookcases, a broken console table, and boxes that were crushed, split at the seams or pierced with other furniture. However, to settle any issues with broken or lost items, Jet sends you to a third party claims company to settle disputes rather than talking to you themselves or offering to make things right.

Payment - Jet had us pay half of the price at pickup and half at delivery. When picking up our things, the price that we were quoted changed drastically. We gave the movers a bank check for the first half of their payment. However; when they delivered our things, we faced two challenges. 1) they wanted cash only all of a sudden (probably because they wanted to drop our things and leave with the cash ASAP since they knew it would be ruined). 2) they claimed that they would refund us $30/day that they were late with delivery. That amount would have been a refund of $990, but they only wanted to refund $300. We spent over an hour arguing on the phone to settle this dispute. (During that time, the mover was not allowed to move any of our items.) I would like to note that we also emailed and called 3 times prior to delivery to settle the total beforehand and they didn’t respond.

Move size: 1 Bedroom Home Service cost: $5500

Do not use this company unless you don’t care about your belongings and want a major headache. A brokerage company (Trinity Relocation Group) assigned my move to Jet Moving and Storage. The problems began when Jet was 8 hours late to pick up my items to move (did not arrive until nearly 10 pm and I had to leave for the airport at 4am to move across the country). In order to make the move go quicker I took apart all the furniture even though that was something I had paid for and moved everything into my living room to be picked up. Upon picking my items up they let me know that it would be taken to a storage and facility and they do not know when it would be able to be delivered. This was completely contrary to the information the brokerage had told me. I was told that my items would be going directly to my final destination and would not be put into a storage facility. Fast forward to me being in my final destination still no word on when my items would be delivered until a month later. When my items finally arrived, not all of them were there including a number of boxes such as a diploma frame box that contains all of my degrees including my doctorate degree. Part of my bed frame and my mattress were also not there. Jet did not notice any of this until I informed them because they did not check the inventory at all. The delivery person told me that he didn’t check the inventory when loading the items into the truck, and he also made me sign the inventory and pay in full before he unloaded my items so that I did not have the chance check to see if everything was there. When they were unloading my items they began to unload someone else’s items and did not notice until I told them. Some of my items were found mixed in with another person’s belongings. Additionally, some items were delivered to be damaged including my Peloton bike, bed frame, and mattress. Luckily some items of mine were located with someone else’s, but still two are missing including my diploma frame box. I have repeatedly requested to speak to someone in the claims department or higher up in management besides the secretary who answers the main office phone. They will not provide me with another phone number and will not respond to my emails. I have paid them in full and have zero confidence that they are attempting to locate my items. Additionally, they tried to claim that I told the men loading my items initially to not take one of the boxes (convenient since that is what is still missing) which is a blatant lie. Their “claims department” does not do anything but send me to a third party service which has no authority over Jet to have them repay me or do anything. Jet owes me a refund for their negligent actions or to locate my items in a timely manner (failing to follow or check inventory and failure to take care of items and not damage them or lose them).

The only saving grace to this company is that the delivery driver who located some of my missing items was able to bring them to me the following day, of course this isn’t all of the items and they were damaged. I only give any credit to that driver though and not to the company as a whole.

Move size: 1 Bedroom Home Service cost: $2000

I had three times moving experience with Jet moving and storage. We moved from Michigan to CA last January and they did a fabulous job and delivered in 4 days! This year, we decided to move from CA to Kansas another cross country moving! James got my two cars moved in 3 days and the driver Joe delivered my car at the hotel which saved my rental car fee! I also have them move my house stuff, they did a great job to load and pick up the items! We are looking forward to receiving the stuff by end of this week! Great trust James!

Move size: 4 Bedroom Home Service cost: $8600

The estimate I originally received was a lowball of 3K compared to the final bill of 12K. It took days and weeks to accomplish their contract! The team leader changed the estimate 4 times and even then I had to leave behind my entire dining room set and china hutch! The packers just threw things in boxes. All boxes marked china were missing. My cabinets mirrors were busted. The glass shelving from these cabinets missing! However I returned many items that did not belong to me to the delivery movers. All this company did is take advantage of a widow that was ill and desperate. After the delivery they never answered my phone calls. Do not hire this company as not a single person working there is correct or has any responsibility.

Move size: 3 Bedroom Home Service cost: $12365

Jett Moving and Storage is a reputable moving company that i was referred too. They have a team of professional movers who are experienced and efficient in handling all types of moves. Jett Moving and Storage is known for their reliability and attention to detail. They offer a range of services, including packing, loading, transportation, and even storage solutions if needed. as well as their commitment to ensuring a smooth and stress-free moving experience. Joseph and Adam were especially helpful and very professional upon pick up and everything was dropped off on time.

Move size: 3 Bedroom Home Service cost: $3728

The Jet Moving team responded quickly to my move quote request and provided great details about the process. The price quote they provided was reasonable and there were no surprises on move day.

They were very responsive and prompt. I was desperately in need of a last minute mover and I was able to make a reservation two days before. Not only are they very affordable compared to all of the other movers I talked to, they were very efficient with their time and moved my roommate and I from our old apartment to our new apartment (a 4th floor walkup) very easily. Extremely friendly and pleasant staff who kept a great attitude throughout the entire move, even when it started to rain! Highly recommend this service and really appreciate your team for your help!

Move size: Partial Move Service cost: $2150

I would suggest you check multiple websites for reviews before using this company. I was amazed at how this site showed perfect fives and yelp showed the opposite.

Of course now it is too late for us but maybe I can save someone else a lot of grief. To start they gave us a quote that reflected the small amount of goods that we had. For some reason it was based on cubic feet and not weight like other companies we have since reviewed. They waited until it was too late for us to get another company and then almost tripled their price. At that time the option was to find another company and redo all of the other arrangements we had made plus pay a penalty for not being out of our current home on time.

Then they did a very poor job of packing items in boxes and even worse putting them on the truck. Our damages were well over $500.

In addition they had contracted to put the furniture that was broken down back together at the new location but somehow they slipped out without doing that.Many items were damaged and they left a mess. At the time of delivery they acknowledged the damages and signed for them but then would do nothing about them. After filing several complaints they made an offer to return a small amount of money and then took it upon themselves to call Better Business Bureau and tell them that we had mistakenly filed a complaint about them and it listed the wrong company. At this point they called and made an offer to settle but refused to actually do anything until after we removed our complaints from the Internet. They wantedUs to lie to the Better Business Bureau and tell them the same thing that they had told them which was that we had mistakenly put their name on the report. Of course this was not true and at this point we were not willing to even say that they had taken care of the situation until we received a valid check from them.

We were extremely disappointed with this company and wondered if the views we read on this website were filed by actual customers or by themselves.

If you decide to use this company good luck. I for one cannot believe anything they say after getting what they called a binding estimate and having it be more than doubled at the last minute As we talked they kept changing their story and tried to blame everything on us. For instance one of the items described was a desk. We had called it a full size large desk and they had put it on the estimate as a student desk. When we first started talking they claimed that they could not even get all the things on the truck. The truth was that our neighbor agreed with us that the truck was only half full while jet was saying it was full and would not take responsibility for missing items because they claimed it had been locked at the time of pick up and not unlocked until it arrived at the new home. Of course the truth Was that it was far from full and when they had loaded it they said that they were in a hurry because they had another pick up to make. Apparently they didn’t get their story straight before speaking.

Theyhave not followed through on anything that they have promised. This review is not being put here as a way to force them into doing anything but rather as a way to help other people avoid disappointments from this company. Don’t believe this, check other sources so you get the truth.

Move size: 1 Bedroom Home Service cost: $3000

I saw many good reviews and some bad reviews and I asked their sales Rep about the bad reviews. He told me apparently a customer did not wanna pay for their service and wanted to receive all their items for free and asked their friends and family to write bad things about them online. They still helped the customer. They told me that if I look at the date they are all done within 24 hrs. I ended up hiring them. I was glad that I did and I will hire them again if I ever move again.

Move size: 3 Bedroom Home Service cost: $7500

I was told directly by the owner" Fred "that it was going to be more like 3 not 4 weeks from California to North Carolina and although I was disappointed at hearing this at first, he neglected to tell me the truth, which is actually "3 business day weeks" So, when that time period was up ( a month ) they said it looks like another 2 weeks or so, they were just so far behind- When I became upset at hearing this she dismissed my complaints as ranting and raving and said you get a discount of $30.00 a day which is nothing considering the broker- Cube Depot -originated the quote at $4500 but when Jet Moving got there they said Oh no, you have to pack all these loose things in boxes and they charged me an additional $700.00 for that and the cubic footage that had to be calculated differently.. Blah blah blah, All together they want to charge me $12K for moving a 1 bedroom apartment with a 1 car garage from California to N.C. - Now my stuff is sitting in a warehouse and I am a hostage to their unethical and non transparent work practices... It's been since August 27Th and still don't have my stuff!! These bad reviews are all true - Don't use Jet Moving and Storage!!

Move size: 1 Bedroom Home Service cost: $12000

These people are scammers. We had same experience as others . when they show up they charged more. Our package was picked up on August 2nd and today is oct4th and no delivery date. Whenever we call them they keep telling same story.Our elderly parents are living with us and we are living with very basic stuff . As we drove in our car from CA to NC we came with basic luggage. All our cloths and everything in that truck.. They don't even know where our stuff is and whether they have it or not. It is so frustrating. DO NOT CHOOSE THESE MOVERS. Trinity and jet Moving and storage

Move size: 2 Bedroom Home Service cost: $7000

The worse experience ever. They are the most unprofessional, unethical, rude, and unresponsive company i have ever had worked with. I lost some of my personal belongings which i had received from my parents during this horrible nightmare which i won't ever replace. It's been months since i finally received partial items and they haven't taken any responsibility to pay for any of the damage they have caused me. I'll take a legal action against them not only because i lost a lot of money and peace of mind but also because they should not be in this business.

Move size: 1 Bedroom Home Service cost: $2200

DO NOT ENLIST THIS COMPANY!!! Jet Moving an Storage was contracted by Trinity Relocation Group to move furnishings for a one bedroom apartment from Pasadena to San Jose, CA. After 2 weeks in storage, items were delivered on 4/2/21. There were several damaged and missing items: night stand, book case, bed slats, large bin containing framed pictures, photo albums and expensive nursing books. The movers arrived without tools and did not reassemble the bed and dining table. No effort was made to replace the bed slats or to find and deliver the large bin of pictures and books. Trinity acknowledged the awfulness of this move and refunded $705. They stated It was up to Jet to refund the $795. After several weeks of calls, emails and a certified letter to the CEO, Jet has made it clear that they do not care about the lost property. The office administrator refuses to even identify the CEO and simply made an offer of $150 which isn’t close to fair for the lost property and shoddy treatment. The plain facts tell a shameful story. The company’s treatment of their customers is disgraceful! The unprofessional behavior of this company is appalling.

1

Move size: 1 Bedroom Home Service cost: $1500

For starters, one of the movers shows up and says he has the flu! What? We are in the middle on a pandemic, what kind of company sends out a sick individual to handle peoples HOME FURNITURE AND ITEMS? They broke a granite table, scratched and gouged EVERY corner and wall possible, they price gouged and didn't even bring all of our items inside . Im 5 ft tall and I was literally working with them lifting heavy items. Why did we pay over $1500 for this? Oh, and they take payment before they unload, which is total bs. Do NOT use them. My husband and I are now sick and on our way go get Covid tests.

Move size: Partial Move Service cost: $1500

Finding a good and reliable moving company is a task unto itself. After considerable research, I found Jet Moving and Storage, and am very happy to say they did a super job. I would like to give special credit to James K. the sales rep for always being available to update me on pickup and delivery. I was very anxious about the dates and called him several times to inquire. He always took my calls or returned my calls promptly, and provided updates as best he could.

The movers on both ends were great. On the pick up they took time and wrapped up everything perfectly. On the delivery, there were three movers and they were really super. They never tried to upcharge for anything even though the apartment door was in excess of the basic distance footage. The team was friendly, courteous, and made sure that everything placed where we wanted and assembled properly. It really was a pleasure to work with these guys. Again, finding a reliable and honest company was no easy task but appears from my experience that Jet fit the bill.

Move size: 1 Bedroom Home Service cost: $3500

Worse moving company ever, it has been almost 5 weeks and they cannot tell us when our stuff will arrive. Their price went up about 1K once you have them in your house to pick up. I had to buy a new mattress due to back pain after waiting for my mattress for over a month. They lied to us not only about pricing but they also told us 14-day turnout to get us to schedule. Guess what? they say 30-days along with a higher price the day of pick up. Now 5 weeks later, no furniture, huge headache and frustration, and no answers from them. Please take your money somewhere else, save yourself the frustration because I dont even know where my furniture and personal items is or its condition. This is worse company I have ever dealt with.

Move size: 3 Bedroom Home Service cost: $10000

Summary: Worst company I have dealt with, with lying and incompetent staff, and dishonest and shady practices. They took longer than two months to deliver our belongings; and they showed zero concern or remorse for the hardship they imposed on the customers when they cannot deliver as promised. They charged extra for special packing and handling, but they ended up breaking or not delivering those items. See specifics below.

1. Showed up 1 day late for pick up

2. Took 2 months and 3 days to deliver

3. Paid extra packing and special handling for special major items and these were all broken or missing when delivered

4. They pretty much never answered the phone and they never returned a call

5. A deceiving culture:

a) I was given excuses for pick-up delay including truck breaking down and getting a flat tire

b) I was given excuses for delivery delay including truck driver getting food poisoning and truck taken in for maintenance

c) I was told by customer service to expect delivery in in the next 2-3 days TWICE, and both times we waited and nothing happened

d) Told me there will be significant discount for delayed delivery. The fact is they pay $30 for each day delayed

e) Neglected to say "business" days when they provided any time estimates in number of days

6. Incompetent staff:

a) Customer service made zero effort to communicate with customer

a) Delivery driver showed up complaining about shoulder and back pain; asked me to sign inventory before unloading; asked me to call their office to confirm procedure and actually said that me making that call would make his job easier; moved slower than a turtle

Move size: 3 Bedroom Home Service cost: $10219

Worst moving company I have ever worked with. Overcharged, and hired a random guy off Craigslist to help with the unload. Did not even get his last name let alone any kind of credentials. This guy ended up stealing not only the COD payment (after they demanded cash), but also several of my valuables. They refused to take responsibility for the theft by their employee and don't want to reimburse my stolen property. Filing a police report against them and likely lawsuit(s), as well. Shady business practices, unresponsive, won't make it right. Avoid at all costs!!!

Move size: 1 Bedroom Home Service cost: $6000

Jet pick up my stuff at my house in San Digeo. Right off there is a up charge for heave idems, adding to an already stressful day. They load all our stuff all is good. Them it starts, the move is going to MI I do not hear from Jet for weeks so I start calling and can only leave messages, after 4 messages over more than a week they call me back.

I ask when is my stuff coming and I do not want to be paying for storage the 1st mo is free while they set up the move. I have rented a storage unit in MI awaiting Jet Moving to show up. She tells me she will call back she does not, I ask her I just need a 1 week window so I can make plans. In 2 weeks I start leaving messages again and sending EMAILS she calls, me after 4 days again I state I do not want to pay for storage and when is my stuff coming she says there is 3 other moves going to MI and she will call me back to let me know, She Does Not we are now at 7 weeks with no idea when my stuff is coming and I am paying for an empty storage unit in MI awaiting a phone call! I just need to know when are they arriving and why am I paying for an empty storage unit on my end will they give me a credit? I need them to Call me an commit to a date going on 2 month

Move size: 3 Bedroom Home Service cost: $10000

The most unprofessional company i have ever worked with. Number of my personal belongings were stolen during the move and i have not heard a word about any compensation from this company. It took weeks before i even got some of my personal belongings. I have already sued them and have asked an attorney to take them to the court. I know a good number of other customers who have experienced the same low quality of service. They come up with all kind of lies to get more customers. Please don't fall into their trap.

Move size: 1 Bedroom Home Service cost: $2000