USA Logistics Moving

1. The company is only nice while trying to get your business. Once you sign the contract it’s all over. Btw, they do not honor their contacts.
2. They always use the excuse the truck broke down to justify late deliveries past the 21 days.
3. If you ask to speak to a supervisor they always tell you they are out on the field.
4. They are rude and incompetent.
5. They told me they are “A” rated when in fact it’s actually “F”.
6. They also add extra charges that were supposed to be covered in the contract!

Move size: 1 Bedroom Home Service cost: $1800

They gave me a two day window for the pick up, didn’t make either day. My roommate cancelled plans so he could in to load my belongings. David said I paid by the box, not weight. So I ended up paying an additional $200.00 for pick up. They unpacked my fathers poncho liner from his Military days and I have yet to see it since. They broke my vase, spice rack and two kerosene lamps. Then they cancelled two separate times for the delivery. Tried to reschedule it during my work hours and when I said that’s not possible I’m working, they recommend I call in sick. When they finally realized I was not missing work.. they said the semi wouldn’t fit so I needed to pay a Courier service at an additional $300.00+.
I filed a claim for my damages and they offered me $15.00.
I am beyond disgusted.

Move size: 1 Bedroom Home Service cost: $1500

Should have read more reviews before committing to them. Was quoted $1200 and at delivery was asked for $2500. In addition I was sold on the fact that the items would get to me in 2-3 weeks, and it has now been 4 weeks and I am still being told they are "checking with the drivers" to see where the items are. Offered $20/day discount for each day they are late after 21 BUSINESS days, meanwhile I am sleeping on the floor and then expected to pay DOUBLE what I was originally quoted. HORRIBLE experience. PLEASE DO NOT SHIP WITH THEM.

Move size: 1 Bedroom Home Service cost: $2500

I initially spoke with Alan Douglas in regards to a move for my college age son for February 1st. Alan came across knowledgeable in regards to moving cross country. As a military family who has moved 11 times in 20 years we are very use to long moves and what moving entails.

Once the items were picked up, Alan became a ghost. I have spoken with numerous "customer service agents" who are rude and lack any knowledge when it comes to moving.

Our son's items arrived 3 days past the 21 day "guarantee". Items were delivered at 9p IN THE DARK. The delivery driver attempted to nickel and dime us out of an additional $750 (refer back to our experience with moving .. we were NOT paying additional charges that were clearly NOT in the contract).

Then to add insult to injury a box is missing. The driver refuses to take responsibility for it. The customer service agents keep referring us back to the driver. In other words, they have NO intention of finding this missing box! It contains items my son's great-grandmother left him in her will!

I will be reporting this company to the BBB and am considering a small claims suit based on their own contract which they blatantly disregarded.

The only blessing in all this is the driver texted to my son so EVERYTHING is in writing which will aid us in all disputes going forward. The text messages prove our case 100% against the contract we signed.

Do not use this company EVER!

Move size: Partial Move Service cost: $1150

GET THE PRIVATE INSURANCE AND DON"T GO WITH USA LOGISTICS!

Worst company ever! Terrible Customer service and will give you the run around after they get your money.

Pay for private insurance! take BEFORE photos of your things! Take an active inventory of your things and organize it well! Don't let this company or any moving company take advantage of you like they did me.

We are blessed that the damage incurred was not worse than it was.,We originally believed that the company insurance alone would be enough, we unfortunately learned the hard way that they won't take liability for their actions so now we are stuck with damaged things and no response or help from USA Logistics or their insurance company.

READ THE FINE PRINT & GET PRIVATE INSURANCE SEPARATE FROM THE MOVING COMPANY!

Move size: 2 Bedroom Home Service cost: $1850

Worst moving company ever . Bid was 1600 to move from az to Wy and I ended up paying over 5000 . My Amore jelwery nbos hadhandles busted off and was brought in upside down my refrigerator has 3 big dents in it all boxes have holes in them and smashed . My figuring that had towels s around the are all broke and they kept my stuff in storage in Calif for a month and when I call they kept telling me it was being loaded and heade my way . They flat out lye to you now to file a claim I get a message. Alan Douglas is nice at first then you sign contract and things change. He doesn’t allow enough space for items so you have to pay more, driver that delivered was goi g to leave with my stuff unles I paid him cash , he didn’t even give me my change . Do not ever use this company they are terrible Pay the extra and have your two rooms done by people who are actually up front with you . What a POS company.

Move size: 2 Bedroom Home Service cost: $5000

DON'T MAKE THE SAME MISTAKE I DID! This was the worst experience of all time. Original quote was for 120 cubic feet. Updated them and advised we had approximately 240 cubic feet and my total charge was just over $1600. They picked up our items, loaded up the truck and drove off then told us we had 400 cubic feet they needed to bill at a higher cost for a total of over $3,200. When the deliver arrived I measured the space in the truck which my items occupied and I only had 198 cubic feet of space. When I tried to discuss with management office she to paraphrase called me a liar and a child and told me to grow up. This move was supposed to be a great opportunity for my family, this company made our move incredibly stressful. We also had damaged items, which are the least of my concerns considering I was over charged nearly $2,000.

Move size: 1 Bedroom Home Service cost: $3200

The man who will give you a quote will real you in and make you feel like you have made a great move by using this company. The people that show up are not professional and will tack on several extra charges. We gave an estimate of items: one desk, one tv stand, one large cat tree and 50 boxes. This is all my daughter had to move from her college apartment(ca) to her apartment in Kentucky to start grad school. She came in at 42 boxes and the moving company tacked on an additional $700 and at first stated something about square footage. This is against the law and when I tried to speak to a manager I told the office staff ( who are miserable human beings) that is against the law per the DOT they soon started stating that the extra charge was due to weight. I asked them if they calculated per box we would come in under weight as we were under the estimate. After calling 3 times a day for a week a manager finally agreed to give me a small discount, only he did not tell the movers, so my daughter could not receive her items unless she paid the full amount. On top of this they did not make it on time to Kentucky. My daughters items were late getting there and each and every box was soaked, completely wet. Thank goodness I told her to put everything in a trash bag before she puts it in a box. They will tell you it reads in the contract that they do not guarantee a date of delivery, but the estimator Alan will definitely make it sound like it will get there on the date you choose. Each and every time I have called the office I have ended up screaming at the office staff. I have not been brought to that level in many years. But once your items are picked up the estimator becomes a ghost and they will not let you speak to him. Bottom line do not trust this company nothing they say is true. They will tack on useless charges and not guarantee your shipment will get there on the date you need it to be there.

Move size: Partial Move Service cost: $1752

I have waited five months since I moved to calm down before I wrote my review so that I could be honest and accurate in my review. Here goes: I moved from Reno Nevada on the 30th of December 2018. I had been working with USA Logistics since November of 2018 with their salesperson Alan who was very helpful and walked me through the process. Because money was a big issue to me I kept within the number of boxes I told him I would be having - 40. I had exactly the same number of everything and yet on moving day they charged me double the cost - another $1700 that I would have to pay on the day the goods were delivered. The people who picked up the items were "just okay". One used my bathroom and stayed in there for a full 25 minutes -- and to this day I don't know what he was doing. My goods came in four days (Reno to Boulder Colorado) but I didn't have that money to pay and I told the man at the end of the phone I had the same number of goods and I wasn't going to pay. What a horrible man! In a nasty voice he said "We're going to sell your belongings at auction if you don't pay". I went to a lawyer a day later who, in my presence and with my moving documents in hand called that man who I believe was the dispatch fellow. He slurred his words so much and barely ennunciated at we couldn't understand him. Basically, he said I had double the number of boxes and that was why I was charged the extra. He said to my lawyer to look on the paperwork and see where the boxes numbered 80. There was no such number and in fact the sheet was so barely filled out that the word boxes was barely legible. At that point the man had to concede that I didn't owe any extra. My goods were delivered only with an additional charge of $400 because the tractor trailer truck couldn't park 30 feet away from the entrance of the building. Fair enough as I had signed something previously about that.

One of my beautiful diningroom chairs was smashed to bits and a coffee maker was smashed (these I discovered right off). I filed a claim for reimbursement and (wait for it) after 120 days the insurance company sent me a settlement offer of $12 - based on the weight of the items. I was so disgusted I wrote back and said obviously your company needs the money so much more than I do so keep your wretched $12. Since that time I have discovered other breakage and damage but have such a terrible feeling about this company I want to do nothing else regarding them.

Stay away from them please. I'm writing a letter to the Attorney General in California to make them aware of their terrible business practices in the hope they stop but I doubt they will.

Move size: 1 Bedroom Home Service cost: $1700

They will be very nice until you book the order. Once they picked the items, they will increase the moving cost at-least by 50%. They won't update you about when they will ship your items and when the items will reach at your place. If you ask them for the updates, they will treat you very badly and they won't even answer your queries. And upon delivery, they will ask for additional $300 - $1000 for the shuttle fee. If you ask for the clarification, they will threaten you by saying they will place your items in auction company. They told that my items will reach within 3 - 5 days. But they took more than 4 weeks. Suddenly one day they will call you and ask you for additional 300 - 1000 dollars for the deliver. And their drivers also will treat you badly. Please don't do any business with them. I would have negative rating, if there is a option to give negative rating. If you do business with them, you will lose your peace.

Move size: 1 Bedroom Home Service cost: $3900

DO NOT DO BUSINESS WITH THIS COMPANY. I do not know how they are still in business. I had the worst experience I've ever had with any business with these guys.

To begin- they asked me how many pieces of furniture I had, number of boxes, etc. I gave them the exact specs of my furniture and number/size of boxes. They quoted me something that was comparable to other quotes I had received so thought it was a fair price. They also guaranteed 13 - 15 days delivery which I thought was also fair.

When it was all said and done I owed about 3x as much as they quoted me originally and it took 31 days to deliver. They tacked on extra charges at pick up and arrival. They charged me about $1k more after loading my stuff into the truck and said it took up more space than what they had projected. Whose fault is that? I gave them the exact measurements/amounts. Initially, I even asked for a quote for an additional 5 boxes and they said the cost would remain the same. I didn't even use 1 extra box and they still tacked on $1k like it was nothing. The same thing happened when they arrived but with different reasons for charging me more.

They only take cash upon delivery. No checks, CC. I completely understand why now.

After I paid them they said my desk was broken. It was in shambles. In addition to that:
1. Bookcase in shambles.
2. Base to bed frame missing.
3. 2 boxes missing. 1 box had most of my nice work shirts and nice jackets.

So for the cost to me move my stuff out there, it cost me considerably more to replace all the things they broke/lost.

A few other things to note:

1. When I called the front office one time asking why it was taking so long, they said the driver didn't show up to his last shift and they were trying to find a new one.
2. Upon delivery the driver could not find where I lived even though he had the exact address. I had to go drive and meet him 2 miles away and have him follow me to my place.
3. The driver yelled at me multiple times because I questioned him about my belongings. Yes yelled.
4. Every time I called the front office (which was over 5x) they said they would call me back and not once did they ever do so.
5. I still have PTSD from working with these guys. Half kidding, half serious.

I could go on, but I covered the main points that I wanted to share with others in hopes that they see this before falling into this nightmare. Everything that can go wrong with these guys will go wrong. They are rude, they are unprofessional, your belongings will not be safe, and they will scam you.

Move size: Partial Move Service cost: $2800

Do not use this company. I would give them negative stars. I moved from San Diego to Cambridge MA. My items were moved from SanDiego to LA, where they sat there for a week (and presumably wouldn't have been moved unless I had called), and were then shipped over from LA to Cambridge using a different moving company. The people who delivered my items barely spoke english, which made it difficult to communicate, and refused to move my items until I payed them an extra 100 because there was an elevator in the building. It turns out they lost my table during the LA transfer. I'm happy I did not move anything valuable with them, and moved that myself.

Move size: 1 Bedroom Home Service cost: $950

Please do not use this company. They gave us a binding estimate and then once our items were in their truck they told us it would be almost double of what they bid. They told us they were professional piano movers, which they clearly weren't (looking up youtube videos on how to take apart a Steinway grand) so we had to add an extra expense of hiring piano movers on both sides of the move. We paid the extra fee so that our items were taken apart and put back together. Upon arrival there was only the driver, so we had to hire an additional crew at our expense to unload the truck and reassemble our furniture. I filed a claim following all of their instructions and a settlement was found in my favor. Almost a year later they still have not paid and when I call they say the same thing - we will put the check in the mail tomorrow. They are horribly dishonest.

Move size: 3 Bedroom Home Service cost: $8000

DO NOT work with this company. I thought I had done my due diligence in interviewing several companies and reading all the contract information but I didn't read all the negative reviews. Speaking to Richard Marshall on the phone about this move was amazing. He addressed my concern, verified as long as nothing changes from contract then the price is the price. However,once my MIL goods were on the truck, we were told we owed more money for 'Interstate Fees'. When reaching out to Richard, to get explanation as there were now 'fees' not on our contract even though nothing changed he is a ghost! Now that they have our stuff, we have no idea where in the US it is, or when it actually will arrive. We are nervous of how the team will treat MIL when they arrive, if they do, and try to extort more money from here. This company is a SHAM and funny only works in cash outside of 1st deposit. Shouldve been my first warning..

Move size: Partial Move Service cost: $1258

Do not deal with these people. I questioned whether the reviews were legit. They gave me a great quote and said it would be honored. When they showed up they indicated it would be by weight. Turns out they charged me more than double the quote. Tried to talk to them and they stopped loading the truck until I paid. All my house goods were either in the front yard or on the truck. When the shipment arrived 5 days after they said it would, there was a lot of damaged goods and crushed boxes. Book shelf smashed into 5 pieces. Exercise equipment dented. Fire Pot - 1/2 the tile ripped off. Table legs broken.Washing machine had dents. And much more.There is a different insurance company that handles the claims but they don't tell you that. By their own estimate they loaded the trailer illegally to transport my goods but left plenty of room to load 1 or 2 more stops. When I have called them about challenging the weight they never return my calls and hang up on me when I try to ask any questions. Rude people once they have your money!! DO NOT DEAL WITH THIS COMPANY.

Move size: 3 Bedroom Home Service cost: $21000

I hired USA Logistics to move from Temecula CA --> Austin TX in July 2019. I have roughly one bedroom apartment worth of things. When receiving my quote I gave them more items than I was planning on bringing being told it was by cubic feet. When they arrived for the PU, it was on time, I'll give them a star for timeliness, they loaded the truck then asked for $500 more than I was originally quoted, and they were requiring 60% of my remaining balance and they also said it was by weight and not by cubic feet which conflicted with what I was originally told. In hindsight, if I had known this, I would have requested their empty weight and loaded weight before they started loading as I felt uncertain that their weights were accurate. However, I paid them the cash they requested.

This is the third moving company I have used. This company, though kind of shady did earn some stars for the following reasons: their priced, though higher than what was quoted, was lower than competitors. The timeliness in which I received my stuff, it was very quick, and everything was in the same shape as when it was sent. Also, I rented a truck myself and with the help of a friend, moved my belongings from a storage facility they used to store my things into my apartment. They reduced my overall price by $100. This also saved me A LOT of money. I would have been charged shuttle and stair fees probably in an excess of $500-700.

Bottom line, I moved 1500 miles, I paid just over a dollar a mile, and I got everything within two weeks, exceeding my time frame expectations. It wasn't great, but it wasn't my worst experience using similar services, so thank you!

Move size: 1 Bedroom Home Service cost: $1901

I shopped around getting multiple offers for my move from Peoria, AZ to San Antonio, TX. I selected USA Logistics because the cost was reasonable and the sales person said it would be delivered in 4-7 days. I paid the deposit and waited for the truck to arrive. The truck which was scheduled for Monday, August 12 arrived 2-days later on Wednesday, August 14. Three men came and did a nice job of packing and securing my belongings onto the truck, but once they were loaded they told me there was an increase in the cost because I exceeded the measurements of the original estimate.

I had a couple of additional items and asked if they would fit in the allotted space. The lead mover said there was plenty of space but made no mention that it would be over the space on contract. Now loaded, what was I going to do since my belongings were already packed? The cost..double of what was quoted.

Then in the small print, it also stated that it could be up to 21 days for the delivery. What happened to the 4-7 days quoted to me by the sales person? There were big issues for getting more medications and medical supples since I had packed them all on to the truck, keeping only a 10-day supply which left me 5 days without any supplies. How could I refuse the new rate and delivery time frame when my belongings were already on the truck and I was scheduled to vacate my Peoria home? I was kept hostage to USA Logistics' demands and I had to surrender.

On day ten I made several calls to the the number listed on the contract regarding the scheduled delivery to my San Antonio home. I was promised a return call but never received it. Finally on day 14 the actual driver called to schedule the delivery. Truck and driver arrived at 7:30 pm on Friday August 30 with only the driver there to unload.

I am disabled and confined to a wheel chair so I was unable to help. He unloaded my belongings into the house but I ended up with my buckets stacked 4 high with no room to access them. Delivery, not including set-up, of all of the items was finally completed at 11:00 pm.

A week later, I am still not able to get to my belongings including my indoor wheelchair which was disassembled when loaded.

Needless to say, I am very dissatisfied with the services I received from USA Logistics .

Move size: Partial Move Service cost: $3400

Please avoid using USA Logistics out of the Sacramento CA, Sun Valley CA or anywhere else in or out of California. I spoke with Peter Smith. He gave me an estimate well below all other movers, but once Tyler or Taylor and his guys came to load, Tyler or Taylor, figures out every possible way to Jack up the estimate well over $2000.00 and I did not have that much weight or other items from what was estimated over the phone with Patrick Smith. Once they walked into the door they began to grab and pack while Taylor was busy keeping my attention off of the packing, and by the way, I had already boxed wrapped and packed most of my items such as my own mattress and boxes. All they had to do was wrap my sectional and a few other items such as the 2/40 inch TVs and some smaller items. I did most of the work myself. (It only took them, maybe 40 minutes to load and go. Nothing is free such as the boxes, tape and wraps, because as I stated, with the jacked up price over $2000.00 it included everything. My weight was estimated at 1200pds. I was well underneath that. Moving companies will rip you off such as USA Logistics. They will also allow your stuff to be mixed in with others moving on a semi and then you have to figure out how to get that into your other property and I helped unload my own stuff once it was brought to my new residence and your item are not safe. Overall, USA gave me the worst experience in moving and it was the most uncomfortable move I have ever made. Will never allow another moving company to help with my move again. I have lived my own stuff several times by renting my on Uhaul and came out better as for keeping my stuff safe, correctly packaged and cheaper in the long run. Please be advised that hiring moving companies such as USA Logistics is not in the best interest for your peace of mind and keeping your belongings safe. USA Logistics out of California, You Guys are a fraudulent company/business. I hope people review these facts and true claims against you. Worst mistake in hiring USA Logistics. By the way, have tried to contAct you about broken items and you are of no help by not responding!

Move size: 1 Bedroom Home Service cost: $2160

Anyone seeing this review take heed to all the other negative comments and DO NOT GO WITH THIS COMPANY!! How they are even still in business is beyond me. They are OVER PRICED! THEY DO NOT CARE about their CUSTOMERS. We received some items damaged and when I called to see what I should do, a lady by the name LUPE was extremely rude. She was no help and clearly lacks customer service skills because rather than understanding my concerns and trying to aide in a resolution as most people in the customer service industry do, she was belligerent, yelling, speaking over me, and even hung up on me a few times. When she did decide she should lower her voice she told me that my damages were what I SIGNED FOR! I asked for a supervisor to complain and expressed that some serious reprimand be done but she assured me none would. That right there just shows what a poor company that USA Logistics really is. I have had some bad experiences with people and companies but this takes the cake. All they care about is charging you as much as they can and being done with you! Had I looked at the reviews before hand, which I normally do, we would not have gone with this company. THIS IS NOT A JOKE. I wish it were but I’ve never experienced this kind of customer service before!

Move size: Partial Move Service cost: $5000

Their estimation are just joke. Provided me estimation of 1500 but original was 4000. Ha ha never saw so much difference in estimation. They just do it to get your business and doesn't matter later .
Was told they include full refund insurance with amount but My computer desk and carpet were damage by them and what I got was merely 40 dollar refund which is calculated as area damage * $0.60. what a joke, they are of no use and the refund is not even the value of carpet.

Move size: 1 Bedroom Home Service cost: $4005

If I could give this company a negative review, I would. Scammers from the beginning to the end of our cross country move.

1. The price was double our estimate - and I wasn’t advised of the change until they came in, packed all of our stuff up and had it put in the middle of the road behind the truck.

2. We were advised that our stuff would get to us in 10-14 business days. This was on August 9th, 2019. We just received everything today, September 11th, 2019.

3. Every time we called for a status check on our stuff we were told next Monday or Tuesday..for three weeks.

4. We were advised last night that there would be an ADDITIONAL $1175 fee (on top of the already doubled estimate) to transfer our stuff from the semi it was loaded on to a smaller uhaul truck because they wouldn’t be able to get the semi down our road. Again, our belongings were held hostage and there was nothing we could do but agree to pay it.

5. Staff that answers the phone is extremely rude and uncooperative, you can tell that they deal with this several times a day by the answers that they give. They will reference the contract that was signed every time and refuse to discuss it any further. The contract itself is completely ridiculous and I’ve already been advised by my lawyer that it won’t hold up in court.

6. I have nothing complimentary to say about this moving company. We have reached out to our family lawyer and will be moving forward with suing them in attempt to recoup some of the money we were forced to pay under duress.

6. Quote/Estimate was $3500, final cost was $8500. Please be advised that I am aware that an estimate is just that, an estimate - but this is our fourth cross-country move and we have never been charged double the estimate, or been presented the new fee under such absurd circumstances.

7. DO NOT USE THIS COMPANY.

Move size: 3 Bedroom Home Service cost: $8500

I wish I had read these other reviews before hiring USA Logistics. The worst moving experience ever! If I could give them negative stars I would. They gave me an estimate, then when they packed up the truck the estimate tripled to almost $16,000. Unbelievable. At that point we were stuck as they would have charged $5,000 just to unload the truck. Then, they would not provide a delivery date so we were at the mercy of the drivers. They sub-contracted to another company who finally delivered our goods a week late. The boxes were torn and crushed and a lot of our stuff was ruined. Do NOT hire this company!

Move size: 4 Bedroom Home Service cost: $16000