California Relocation Systems LLC

This company is a complete joke from the top down. James the owner has no idea what is going on and didn’t care about any customer period. We were sold on this company by George Harris who seemed like a nice guy but just lied and lied and lied over and over again. He made promises he couldn’t keep and 9 days after they loaded our things it finally arrived but not by them!! Our contract was with them and they farmed us out. A nice young man appeared today from the company that they subbed out too in the middle of a snowstorm with no help!! We paid $2500 for a full service move and spent the afternoon hauling boxes ..we are filing a complaint with the DOT and probably a lawsuit. The foreman Steve threw our lamps into boxes without protection breaking one as well as a trash can, sorter and ottoman all of whichwere ruined. Don’t use these people just don’t!!

Move size: 1 Bedroom Home Service cost: $2500

I was moving to Texas and I asked my daughter to help me find a moving company. She found Cali Relocation Systems that was based in Los Angeles. I got a lot of calls from brokers and from companies based out of Florida and New York. I liked the idea of hiring a company the was close to us. After getting the quote I read all of the horror stories online so I asked Mike (moving coordinator) if they did in home estimates and sure enough they did. He explained to me that they typically didn't do them for moves my size but he would see what he could do. The next day I had Anas at my house! He was super nice and explained everything in detail. The price did go up but there was so many things I forgot about. He asked about the things I was concerned about and made sure my mothers earn and other sentimental items were got extra special attention. I was called by Dawn during the move just to see how I was doin. It's little things like that go a long way. I told her they were doing a good job and he said I have their best crew, which I was glad to hear. They were very careful with my belongings. I had no damage. They packed it up and arrived in Texas about a week later. They made a stressful situation into a great situation. I already recommend them to a 2 of my friends. Highly recommended.

Move size: Partial Move Service cost: $800

We have relocated 19 times across the country so we’ve had a lot of experience with local and interstate movers. By far, Cali Relocation Systems is the WORST – especially in terms of the shoddy packing, haphazard loading and later, by being basically unresponsive to our complaints about the movers and all of the added, unwarranted costs: charging us for specialty boxes that never appeared; inflating the cubic feet estimate despite indisputable contrary evidence; adding a bogus fuel surcharge; increasing the packing charge even though the packer only did a portion of it (and we were in frequent contact about the number and size of items to be moved); and charging us for a long distance carry that wasn’t even remotely accurate. They also lost our dining room table and there was an incredible amount of breakage. The packer was belligerent and clearly didn’t know what he was doing. This company claims they use professional, experienced movers and promise a “stress-free” move but don’t believe what you read. They were horrific.

Update 5/26/19: Cali Relocation Systems’s QA dept called to ostensibly discuss our complaints but true to form, he was also belligerent and rude UNLESS he thought my husband was also on the call. hmmm. Their first response to our formal claim was about 8% of the overcharges presented in an undated and unsigned letter; their second offer from the QA guy was less than 1/7 of their overcharges; didn’t include damages; and he wanted us to take down our reviews in order to even get that amount. When I refused to remove our reviews until the entire case was resolved, he became even more disrespectful and aggressive. When he couldn’t bully me into submission he hung up on me.

During packing/loading, I had been bullied and threatened into signing the Bill of Laden at 11:30 pm in a dark and cold and desolate burn zone caused by the Paradise Camp Fire. I was by myself with their crew and felt increasingly vulnerable and scared. I had already been victimized by the fire and these guys have no shame in additionally victimizing their customers with bait and switch and bullying, coercive tactics. Don’t be strongarmed by this unethical company.

Move size: Partial Move Service cost: $8064

All we wanted was to get our furniture to our new home in one piece. We entrusted CRS with property. The initial estimate from CRS was based on the measurements of two storage units & description of items to pick up at the house along with photographs. Nobody from CRS ever visited our house or the storage units to confirm the space needed to move our possessions. We paid a total of $15,289.96, consisting of an initial deposit on our credit card in the amount of $4,839.96 then a payment of $7,838 via check at the time our possessions were loaded into their trucks in and a final cash payment of $2,612 in WA prior to unloading. Workers would not open the doors to the trucks until they were paid. The additional amount of $7,838 was determined after our items were loaded into two trucks in storage in CA. The shock of having to pay an additional $7,838 was accompanied by the feeling of being held hostage because our possessions were already out of our control. They would not allow a credit card payment. Original estimate was $9877.00. The condition of our furniture when it was delivered to WA clearly demonstrated that CRS just didn't care whether our items were delivered intact or broken. There is overwhelming evidence that our furniture was pushed/dragged across rough surfaces while in their possession rather than being moved on a hand truck or furniture dolly. We sent our claim, with pictures & a letter, on Feb. 23, 2019. We established a 45-day period for a response. After hearing nothing from CRS on the 45th day, I sent an email asking about the status & indicated that if we didn’t get a response in ten days, we would move forward with “Plan B”. Soon after this, we received a voicemail that the claim form they had on file only had one item listed (the armoire). We sent the claim forms again. By this time, we had become extremely frustrated with CRS because we had been waiting since Feb & here it was April & they told us we had to send the claims again with the pictures. That is when we realized they had no intentions of working with us. CRS’s responses to our complaints of our items was that we didn't take out the extra insurance & we signed a contract. The contract we signed clearly didn't indicate that it would be acceptable to have our furniture dragged and ruined during move. The damage items, included an armoire and dining room chairs, resulted in sharp protrusions that severely scratched our brand new floor in WA. CRS refuses to take responsibility for their negligence that led to the destruction of our personal property. We come to learn there are many kinds of moving fraud. One of the most common is when a mover provides a low cost quote to perform an interstate move, loads your goods onto their truck, and then claims your load is over the weight or volumetric estimate and the additional weight/volume will be charged after the items are loaded into the truck(s). Consumers are forced to pay extra just to get their belongings back. Our research also indicates that reputable movers will NOT demand cash or any large deposit before moving you. We paid them for a service. The service was to pack our items with care, deliver them to our new home, then unpack our items at the delivery location. I guess we were naïve in that we expected CRS to treat our items with respect CRS had no regard for any of our property. They broke items that could never be replaced because they were vintage. The worst part of all of this is that they refuse to take responsibility and try to make the customer feel as if it was their fault. We are senior citizens who live on a fixed income and we had to pay out an extra $7,838.00, put up with their incredible lack of professionalism, and now deal with damages to our possessions in excess of $20,000.

Move size: 4 Bedroom Home Service cost: $15289

I booked this company to move myself and my wife in January 2019 to move us from CA to CO. I was told by several of their employees (Dawn/Mike/George) that since I was on a tight deadline for moving that a live transfer was my best option. The initial quote I received seemed reasonable and waited for the movers to arrive at my house. They were scheduled to arrive on a Thursday; received a text to see if they could arrive between 5-8PM. I stated that was too late and they responded with arriving early Friday morning. I was able to actually talk to either George or Dawn since the movers had not arrived. They did not arrive until 1PM and began loading. They began to label boxes, stated that I had more boxes than originally quoted, and that I needed to pay the difference. I saw how they were packing the truck. They brought the furniture from upstairs by sliding them down the stairs rather than carrying them down. Also, they did NOT fully disassemble the entertainment center in the living room. They did not take the "professional" care as stated in their documents or website. I did call George and Dawn several times during the loading process regarding delivery of our items. The expected delivery was to be Saturday since our apartment was to be ready that day. Talking to the driver he stated that the actual delivery was to be Monday at 11AM. I called both George and Dawn again stating that is not what was promised and this does not seem like a "live transfer". After they left, there was trash all over my house; used tape rolls, cardboard, packing paper, empty packing bags, and candy wrappers. On Monday morning, my wife waited at an empty apartment for the movers to arrive. Nothing occurred. I called the company asking for an arrival status and ended up leaving a message both with Dawn and George. I finally get a call from the driver at 4PM stating that he is at a truck stop 10 miles away and that it is too late to deliver. The delivery will be on Tuesday between 8-11AM. My wife and I end up staying another night in a hotel room. The next day, the driver showed up by himself. I asked where the other guys were and he stated that they were coming. The driver asked for the payment balance and I stated that I will get it once the unloading started. The bank was closeby so I could get the funds. He started to get things unloaded as my wife and I went to the bank. We returned and saw only one (1) guy was helping with the unloading. He looked like a guy pulled off the street and I found out that he was hired off of Craigslist that morning!! Where were the "professional movers" for this job? I took pictures of the inside of the truck to see how our items were arriving; boxes were crushed, items were tipping over, no real separation between loads. The other load was spilled over into ours; unbelievable! This was NOT a "professional move"! The assembled furniture was not done correctly and I had to do it. They unloaded items that were not even ours and the driver blamed the Craigslist guy. Several furniture items were damaged even ones that were brand new; still wrapped from the store. We counted all the boxes and several were missing. I talked to the driver about it and he stated that we had ALL of our boxes by showing me where they were loaded. However, with the other load spilling into ours I doubt that is true. We saw boxes with two (2) number stickers on them also. Some boxes had glass packed with wood shelves and one of the floor lamps was not even wrapped!
I have called Mike/Dawn/George and texted Dawn/George several times to discuss this issue with them, left messages, and no calls back after two (2) days! I had seen their reviews which were good but not until I saw the one from Sam T. I have moved to AZ, NV, and CA with NO issues like these. My wife and I will be working with an attorney and complaints will be filled since they seem to not be interested is resolving this civilly.
I will update my review and photos will be posted.

Move size: 3 Bedroom Home Service cost: $5514

Their moving approach was fantastic. It was well executed and everything of mine was well accounted for. This was my biggest fear going into the move. The recklessness of my valuable and some items exclusive and irreplaceable.

They were meticulous above all else and understanding of the importance of my things. This was shown through their overall actions and approach to moving my things with the priority of safety and protection in mind. My things did just arrive this afternoon and nothing was out of place, disoriented or broken. Everything made it in one piece. Well worth the price.

Move size: 4 Bedroom Home Service cost: $5400

My wife and I are moving across the country, and we researched several options to get us to New York. We looked at pods, uhaul, even shipping it via freight. We finally chose California Relocation Systems. From the time I contacted them and Jim handled booking the crew to move us until the entire trailer was packed and the doors were closed, the entire California Relocation Systems team was highly professional and delivered service well-beyond our expectations.

They provided me with a written and detailed quote for services ahead of time, and then the crew leader went over the hard-copy paperwork for me to sign when they arrived. The pricing was very fair, and the quote was accurate as well.

At first, a three man crew arrived as per my expectation (Art, Steve, Danny); however, once the team and I walked the house and the team leader realized that they were understaffed, he asked my permission to bring in another team member. When I asked him to explain why another man was needed, he explained that the job was larger than they expected (based upon what I told Jim initially) and that another crew member would allow them to more efficiently loan and wrap in less time. Basically, a shared workload with a larger crew would save me time and money. They didn't charge me anything additional and it allowed the crew to work more efficiently. Thanks for joining the crew, Manny!

I ordered a 26' trailer (based upon the shipping company estimate and recommendation), but the trailer was simply not going to be large enough to fit everything; nevertheless, I asked the crew to pack as much as they could and when we got to the end we could decide what would stay and what would go. Well, these guys amazed me by packing the trailer completely - and I mean completely full so that anything left we could transport ourselves in our personal vehicles. The crew treated our household goods with the utmost respect. They wrapped our furniture in blankets and shrink-wrap so that it was completely protected. Bottom line: they treated our stuff as if it was their own stuff. I love these guys!!

I appreciate seeing excellence in action. From professional athletes to scholars, our society recognizes and appreciates people that are the best at what they do. I can say without a doubt that the California Relocation Systems team that handled my move are the very best at what they do, and I am grateful to have found them.

Thanks again, guys!

If you are fortunate enough to have any one of these guys on a crew handling your move consider yourself blessed. Having four all-stars was amazing!!

Move size: 2 Bedroom Home Service cost: $4300

Wish I could have given the rating a zero. Don't do it! DO NOT GIVE THEM YOUR MONEY! My daughter moved from California to Colorado. It was a terrible experience all around. We started with Danielle setting up the move and giving us the estimate. She said she was going to be our contact during the entire move and she never answered her phone or returned our emails. We didn't even use up the minimum amount of space in the truck. The guys loading the truck, without saying a word to my daughter, laughed when they saw the estimate. They said it was too low and doubled the price. They demanded cash on the spot. They never answer when you call. The load didn't make it when promised from when they told us. My wife and I flew out to help our daughter unpack and settle in and three days later had to fly back home. The truck showed up five days after promised. Dawn (customer service-ha) was called multiple times. No help there. Look at the bad reviews-eerily familiar. The good ones--not sure I trust. We were missing a shelf and wheel for the bed. They told my daughter to go to Home Depot to replace it. We never did get a receipt.
If you are considering this company, please contact the BBB or
FMCSA. Please look at reviews, there definitely is a pattern.

Move size: 1 Bedroom Home Service cost: $3050

I was moving with my family to Chicago from California and at first dreaded having to go through the moving process. But the Team at California Relocation Systems really made everything smooth. We had a number of old pieces such as art work, lamps etc. We also had a bunch of big items such as beds, dressers, tables and heavy desks. They packed up everything nicely and nothing was damaged or marked. The quote was very accurate to what we paid. The team was very personable and friendly as well. I'm glad I decided to go with this company and would definitely recommend to anyone else who needs to do any type of long distance moves.

Move size: 2 Bedroom Home Service cost: $4200