USA Logistics Moving

They don't even deserve the required 1 star. This company is by far the worst company I have ever come in contact with. I personally hired Alliance Movers and they subcontracted this company out. Not only did they charge us $9,000 MORE than the original price of $6k that we were quoted, they waited until all of our items were out on the street to inform us of this so that we had no other choice but to agree to it. Once they took our belongings, they continued to lie to us to tell us our items were scheduled to be shipped out the next day for 4 weeks. (if you ever talk to a customer service rep Lupe, just hang up. She is a miserable person and will only make the situation even more infuriating). Once we finally received our items, 6 weeks later after the latest date we gave them, EVERYTHING was destroyed or missing. Our bikes looked as if the truck ran over them and they were dragged behind the truck the entire way. They stole, and damaged everything! Absolute criminals. They all deserve to be in prison. We currently have an insurance claim against them but of course, we won't know if anything will be covered or rectified for MONTHS. They are an absolute nightmare of a situation. PLEASE DO NOT HIRE THEM!

Move size: 2 Bedroom Home Service cost: $13000

I've never had to write a review like this, for any thing or any service. I feel that it is very important for me to take the time to write this one, as anyone even thinking about speaking to the companies involved with this move should run in the opposite direction, and fast.

We booked our move originally through United State Moving Services, a veteran owned company (I am a disable veteran myself, so this was definitely a plus for me personally). So, they are the "broker" for the move. The initial pickup of our belongings was serviced through USA Logistics, and the Drop-off company was through Ackermann Express (apparently sub-contracted through USA Logistics).

When we booked our move from Arizona to Arkansas, the representatives name that booked our move through United States Moving Services was Sam Gaines. We had to do a VERY detailed call where we listed just about every single item for our move. We were a two-location pickup, with one location being our 10x20 storage unit, and the second our two bedroom apartment. Sam was very adamant that he quoted us "overboard" with an "absolutely full top to bottom" storage unit, and then everything in our apartment as well (down to the laundry basket)... a few days prior to the move, we had a scheduled "quality assurance" call with a Michael Cooper, who then advised that we increase our total qubic feet for the move "just to be extra safe". So, this was an additional $2400.00 on top of what we paid originally.

I'll try to make this as summarized as possible, but it's important to make everyone aware of how this scam works, because it absolutely is a scam. Well, when the pickup company arrived, they started at our storage unit. Here's the kicker, when we were done with the storage unit, we were already at the capacity for our move. Here's another kicker, our storage unit wasn't even 60% full. So, the company loaded everything up, the day before my family is supposed to drive across the country, and by the time the apartment was loaded, we were over $6800.00 over according to their equation for cubic feet. They said we either pay them, or they would unload everything in our apartment parking lot. We didn't have a choice. We paid. We ended up having to throw away much of our furniture and other things like chairs and shelving just to be able to afford the move.

Finally, the delivery company gets to our home a few days later, and says they can't get their truck to our home, so we have to pay another $1300.00 for a "shuttle service" using a smaller truck. They (without our knowledge) cross-loaded all of our belongings to a HUGE tractor trailer that wouldn't be able to fit into most neighborhoods, when Michael Cooper assured us we were booking a "whole 35ft box truck just for our move"...

When the movers unloaded our items, it was horrible. They damaged our brand new home, put our furniture back together incorrectly, and stacked boxes clearly labeled FRAGILE UPSIDE DOWN. We have photos of literally everything.

In conclusion, no less than 80% of our furniture and fragile belongings were smashed. We are working on a claim right now, and trying to find an attorney. We paid over 13K for this move, and they have completely taken us to the ringer. Words can't do it justice. These people are the worst kind of people, without shame or morals of any kind as a company. We are praying that we can get some sort of justice... don't risk working with anyone involved. I'm going to be sharing this review everywhere possible, and making a video as well.

Thanks for reading.

To the companies involved, you should be ashamed of yourselves.

Move size: 4+ Bedroom Home Service cost: $13000

If I could give less than one star, I would. They failed to tell me that they do not guarantee dates. I scheduled my move thinking that I would have my belongings in a week or two at most. They showed up late to the house for pick up and the man was very rude. Might I add, he left to go to the truck and came back smelling like weed to finish up paperwork. I found it unprofessional. He also tried scamming me for an extra 200 dollars for some "out of state moving fee". I have moved numerous times and never heard of such thing. I definitely passed on it and he didn't seem to care (maybe because its made up to begin with). I moved from California to OKlahoma. I've been living in this apartment now for three in a half full weeks without my stuff. Everytime I call to get a date to get my items dropped off, there is a 40% chance they will even pick up the phone on the first try. I always get a vague answer and continuously told they have until 21(business days) to deliver. I finally get a call yesterday from a man saying he will be at my residence between 8-10 in the morning. It is currently 1:45 pm and he is still not here. I called him at 1030, he sounded like he just woke up and proceeded to give some [EDIT] excuse. I literally just called again five minutes ago. He stumbled over his words and said, "give me one second", eight times before he told me he would call me back. I usually don't write reviews but people need to know how awful this company is. DO NOT USE THEM.

Update, they came the next day.. late. They're charging me another 100$ for the flight of stairs. All my boxes are dented and crushed. The box that says FRAGILE is crushed. I am fed up with this company. I've never been so infuriated with customer service in my whole life. These guys are a scam and has no clue what professionalism is. I'm going to find another platform to review because the company and potential customers need to know how horrendous this business is. Distasteful in every aspect of service.

Move size: 1 Bedroom Home Service cost: $1400

Should have read more reviews before committing to them. Was quoted $1200 and at delivery was asked for $2500. In addition I was sold on the fact that the items would get to me in 2-3 weeks, and it has now been 4 weeks and I am still being told they are "checking with the drivers" to see where the items are. Offered $20/day discount for each day they are late after 21 BUSINESS days, meanwhile I am sleeping on the floor and then expected to pay DOUBLE what I was originally quoted. HORRIBLE experience. PLEASE DO NOT SHIP WITH THEM.

Move size: 1 Bedroom Home Service cost: $2500

I initially spoke with Alan Douglas in regards to a move for my college age son for February 1st. Alan came across knowledgeable in regards to moving cross country. As a military family who has moved 11 times in 20 years we are very use to long moves and what moving entails.

Once the items were picked up, Alan became a ghost. I have spoken with numerous "customer service agents" who are rude and lack any knowledge when it comes to moving.

Our son's items arrived 3 days past the 21 day "guarantee". Items were delivered at 9p IN THE DARK. The delivery driver attempted to nickel and dime us out of an additional $750 (refer back to our experience with moving .. we were NOT paying additional charges that were clearly NOT in the contract).

Then to add insult to injury a box is missing. The driver refuses to take responsibility for it. The customer service agents keep referring us back to the driver. In other words, they have NO intention of finding this missing box! It contains items my son's great-grandmother left him in her will!

I will be reporting this company to the BBB and am considering a small claims suit based on their own contract which they blatantly disregarded.

The only blessing in all this is the driver texted to my son so EVERYTHING is in writing which will aid us in all disputes going forward. The text messages prove our case 100% against the contract we signed.

Do not use this company EVER!

Move size: Partial Move Service cost: $1150

GET THE PRIVATE INSURANCE AND DON"T GO WITH USA LOGISTICS!

Worst company ever! Terrible Customer service and will give you the run around after they get your money.

Pay for private insurance! take BEFORE photos of your things! Take an active inventory of your things and organize it well! Don't let this company or any moving company take advantage of you like they did me.

We are blessed that the damage incurred was not worse than it was.,We originally believed that the company insurance alone would be enough, we unfortunately learned the hard way that they won't take liability for their actions so now we are stuck with damaged things and no response or help from USA Logistics or their insurance company.

READ THE FINE PRINT & GET PRIVATE INSURANCE SEPARATE FROM THE MOVING COMPANY!

Move size: 2 Bedroom Home Service cost: $1850

Worst moving company ever . Bid was 1600 to move from az to Wy and I ended up paying over 5000 . My Amore jelwery nbos hadhandles busted off and was brought in upside down my refrigerator has 3 big dents in it all boxes have holes in them and smashed . My figuring that had towels s around the are all broke and they kept my stuff in storage in Calif for a month and when I call they kept telling me it was being loaded and heade my way . They flat out lye to you now to file a claim I get a message. Alan Douglas is nice at first then you sign contract and things change. He doesn’t allow enough space for items so you have to pay more, driver that delivered was goi g to leave with my stuff unles I paid him cash , he didn’t even give me my change . Do not ever use this company they are terrible Pay the extra and have your two rooms done by people who are actually up front with you . What a POS company.

Move size: 2 Bedroom Home Service cost: $5000

After the quote for the cost of the move the company USA Logistics has not meet any timelines they have stated. The initial pickup was to have been between 10-11am. Received a call they were delayed and should arrive between 2-4pm. Received another call that they couldn't make that time and it would be 5:30pm. They would call 45 minutes before arrival. So my girlfriend and I run out to do and errand at around 4:00pm. At 4:30 we get a call from a friend that was at the house that the movers were there. They arrive in a 26 foot Uhaul truck. They begin moving boxes and other articles out to the driveway and begin loading the uhaul truck. We arrive back and the lead gut informs me that we are over the total items and there would be an additional charge of $5,000.00. Then the discussion begins. They have not loaded the majority of the items that were specified on the moving list. I am told that if I want the specific items on the list moved they will have to remove items and I will be charged for that. This discussion go on for 4 hours. I finally get 4 items on the list added for $1,600 more. They load them from out of my shop. The next morning at 4:00am as I am preparing to get ready to load up my 12 horses (with help from others) I see the lights are on in the shop. I go over and find that the movers have broken the main door to the shop and just left it wide open for anyone to enter. They never came over and said this had happened.
The delivery date when they said the items should arrive changed three times. The date when it was supposed to that time also changed from 6:30 to 7:00. But that didn't happen they arrived at 9:00am. Now we have a uhaul truck we rented that needed to be returned which we couldn't do until 8:00am but we didn't want to miss the movers so we waited. By 11:00am the movers had partially unloaded our belongings but it was apparent that it would not be done before 12:00 which was the latest we could return the truck. So they have to move their truck so we can get the uhaul out. So they unload the rest in the driveway and leave with the final $3,000 per the contract.
Now we still have 80% of the items that were contracted to be moved back at the house. By the way if we don't pay the $3,000 they will leave with the items and hold them hostage.
So I get on the phone the next day and start calling. Finally I get an agreement from "Ben" that they have a truck coming through CA and they will pick up the items that they didn't pick up and haul them up for free. From this point on their phones don't work. We don't get calls from them about days, times until my girlfriend calls and Ben doesn't recognize the phone number. He giver her a time and date. Friday 10:00am. They don't show up. She catches Ben again and they have a big job and it won't be until Monday. Again no calls and they don't show up. Today I can't get anyone to transfer my call to someone with authority that I can speak with about resolving the situation. I get hung up on. Try calling the number for Ben. Nobody answers. If anyone reads this post and the others that are positive. I don't believe the positive one are real. If you see the other negative posts I believe those as they match what we are going through.

Move size: 4 Bedroom Home Service cost: $6019

I added a star because they did deliver my items last night. It arrived 1 month late and only some minor cosmetic damage to my dryer. A few boxes were a bit crushed but nothing broken.

They still suck, the people at the office are rude. They load your stuff then raise the price and lie about delivery dates.

I was told by the delivery driver that during the off season they are slow because they need to fill up the truck to make it worth the trip. That is 100% understandable and if they would have just told me on the phone that they were waiting for enough to fill the truck I would have been fine with it, instead they would just lie and tell me different stories each time I called.

So they get an extra star for the good delivery driver and the fact that nothing was broken. But keep in mind I didn't move furniture, just boxes and a few appliances. Any type of fragile furniture would probably not have survived.

Move size: 1 Bedroom Home Service cost: $2500