US Pro Moving and Logistics LLC

I am not someone who typically reads many reviews, nor do I ever write them, but this situation warranted a review. PLEASE learn from me and do NOT trust this company. First of all, they are not a moving company, they are a broker company and mislead me from the start.

My first conversation was with “senior moving coordinator” Thomas Detoro. I explicitly told him the price he first quoted me for moving my studio apartment from Georgia to Colorado was too expensive for me to afford, and he was able tp approve a “discount” that I could afford.

That was my first mistake. I fell for his sales pitch, and he used the line “If I can get this quote down can we have your business?”

That was how they hooked me in.

Next, a man name Ben from peak van lines came to pick up my things 1 day later than I was told due to his “truck breaking down.” Before he even saw my storage unit, he was already telling me through text message that

I’d owe him $1000 than I had singed in the contract with us pro movers and logistics.

I never got a phone call 1-2 days before my pick up date to confirm details, as us pro movers told me I would.

Ben from Peak Van lines said I had 200 more cubic square feet than I was quoted for and he charged me $700 more than I was quoted and more than I had singed to pay. He did not have a measuring tape or markers on his truck to show how much stuff I had; it was all subjective.

When I reached out with a complaint to peak van lines, they told me to come get my things from Atlanta. This was not possible for me as I was already in Colorado.

Ben never reached out to me letting me know my household goods were heading towards Denver. I got a call from a man named Jason who said he was an “independent” mover who had picked up the job from Ben.

Jason told me he would be there in 12 hours at 4 am. This was a terribly inconvenient time as I had to go to work at 7 am. Jason said he was unable to wait until the evening and he attempted to charge me $400 MORE than I was quoted on top of the $700 extra that Ben had already charged me.

I contacted us pro movers and logistics and they contacted Jason and let him know their policy was $75 for each flight of stairs with the first flight being free.

Jason did not let me know he was running late, so I was awake at 3:30 am waiting to hear from them. They arrived at 530 am. I paid them my remaining balance plus $125 extra for my flight of stairs. I only owed them $75 per my contract, so I gave them $50 extra trying to help them out a bit.

Jason and his partner Cameron unloaded all of my things onto the curb outside of my apartment, refusing to take my things upstairs into my apartment, EVEN though I had paid them not only correctly, but a bit extra. They said, “we don’t work for free” and then left with all my things on the curb. I had to leave for work and was unable to take my dresser, several boxes, a table, patio chairs, etc. up to my apartment.

To the degree that I understand, Ben from peak van lines scammed them, (the remaining balance I paid them went to Ben, not to Jason and Cameron) so they didn’t honor their commitment and contract to take my things up to my apartment. Jason and Cameron were contracted by Ben, and Ben was contracted by us pro movers.

To summarize:

-To NOT give your money to this business and do not trust them

-I have spent 4 plus hours on the phone with customer service reps from us pro moving and nothing has been done to make this right. Despite requesting multiple times to speak with a manger, they say they aren’t avaliable and that they don’t have phone numbers only email. I have emailed the management email, support@movingpros.org twice over the last week with no response

-They are unreliable and do not take responsibility for their mistake in giving my contract to a disreputable moving company (look up reviews for peak van lines for yourself)

-They have not made it right, despite me asking.. Both carriers took their money and ran.

Ignore whatever they say to dispute this review. They are scamming for your money, dishonest and irresponsible with lack a of integrity and no care for their customers.

Move size: Studio Service cost: $2700

We had the worst experience. Originally quoted 2500 to move and when doing final inventory increase the price to 5000. Required an initial deposit of $2,000 over the telephone. Required $1500 cash at pick up and $1500 cash at delivery. When the movers arrived at our house they had a truck full of someone else’s furniture thrown around. The driver had a list of our inventory for a three bedroom two story house. When he arrived he said they can only take the couch based on their truck being full. They refuse service and left. They kept our money and blamed us for refusing service. Refused to give us a refund and now we have to sue them in court. In addition we are left with a stressful situation and a deadline to move out of our current home.

Strongly recommend to not use this company.

Move size: 3 Bedroom Home Service cost: $5000

Here is the email I sent to them February 17. I am now being complete ignored since April. ☆DO NOT USE THIS EVIL COMPANY☆

They have given me the runaround, ignored me multiple times, treated me like scum etc. This by far has been the worst customer service experience of my life. No exaggeration.

I, B*****J**** and formally requesting for a return of my deposit is the amount of $687, paid on February 3, 2021.

The experience that I have had with Moving Pros has been quite the nightmare to say the least.

Here is a copy & paste review that I left for Virgin Moving & Storage that will accurately portray this experience:

:I called Moving Pros, spoke with Tom Parker, who quoted me $1922, after inventory was given.

My scheduled moving date was 2/14/21. At 7:55pm on the evening of 2/13/21, Brian from VMS called me to ask if they can arrive early in the morning because of his dissatisfaction that he had to work on "Valentine's Day and on [his] birthday." He stated that (tomorrow) was Valentine's Day & his birthday several times, while also expressing that he wanted to be home with his girlfriend and that "no one wanted to work with him because of Valentine's Day." I felt extremely uncomfortable at this point and asked, "Should I hire someone else?" He of course, said, "no."

The morning of the move he shows up and continuously said "how much stuff [I] have," while shaking is head. Again, making me feel extremely uncomfortable. I had my clothes on hangers, zip tied, pulled through large garden bags and then taped tightly. There was about 6 of these altogether, plus a few more garden bags full of soft material like bedding. There were unpacked items as well. I made it clear that none of those items were coming with, and I'd be throwing them away. He then took photos of my inventory. Upon finishing, he began writing down numbers and told me outloud that $600 was being added for packaging material for the items in bags. I said, "Excuse me? $600 for some boxes and some tape?" He replied, "And for labor." Wow! Unbelievable, right? He then said that [Moving Pros] quoted me at mid 300 cubic feet and that I had 900 on something. Flash forward to the next day: we ended up loading up a Uhaul and I assure you, that I did not have over 900 cubic feet of inventory. He finished his new quote and told me it would be $5162.50! It went from $1922 to $5162.50. I would like to point out that my furniture was very standard for a small apartment: queen bed, headboard, small vanity, 2 nightstands, a bookshelf approx. 4' tall, a 3' flat-screen tv, a basic window side table for plants, a cat tree, standard coffee table, NO dining table and chairs as I was giving that away, 3 backless bar stools, and heavy duty shelving that was all broken down for them, but 2. That's it! The rest was boxes that I had numbered and the garden bags that I mentioned earlier.

He was aggressive with me & as a single female, I was feeling very unsafe. I told him how ridiculous his new quote was and how wrong it was to try & charge me over 250% more than the original quote. The feeling of being unsafe plus the outrageous quote, prompted me to ask them to leave my home. He continued to push for my cooperation. I continued to ask him to leave. He then sat in his truck for sometime afterwards while I received 3 calls from 2 different people, trying to persuade me to use their services and brought their quote down to $3100. I was so unsafe and uncomfortable feeling though, so I asked yet again, for them to leave. I will be fighting to get my $687 deposit back from Moving Pros."

Not only was my experience incredibly stressful, but it was also very intimidating and unsafe feeling. I will also add that I called Pro Moving, but couldn't reach anyone due to the day being Sunday. I texted Tom Parker and to this day have not gotten a response. I needed a new moving company. I called Tuesday while driving my Uhaul to Oregon to request my deposit back and was given this email to do so.

I will take this to a small claims court and report to the Better Business Bureau if need be. I will definitely report Virgin Moving & Storage to BBB, regardless.

I hope you all do the right thing.

One very unhappy customer,

Move size: 2 Bedroom Home Service cost: $687

They approved refund May 10 2021. It is now June 7 2021 and no one has answered the phone there for a week. They told me on the refund that I would get my refund in 4 to 10 business days. clearly a lie. on the phone they told me, before they then stopped answering my number or hanging up on me after putting me on hold for 4 hours, that my refund is processed. clearly a lie or I wouldnt be writing this review on June 7 2021. Stay away from this company at all costs. If you want to rectify this you can call me at 630-402-1238 that is my CELL phone so dont reply with you dont have my records or you cant get ahold of me because my cell # is right there for everyone to see...

Move size: 2 Bedroom Home Service cost: $587

First off this company is a complete scam. The sales guy tried hitting on my girlfriend and flying her down to see him (his name is listed as Guy in the company’s estimate). He told her how he would give her 4 movers for the price of two.. anyways his estimate on paper matched the items in her 1 bedroom apartment. The movers show up, all young, one guy on crutches, and they could not speak English, demanding that she pay 2,000 more in cash or they wouldn’t move her. She was really sketched out and wanted to speak with their supervisor. The supervisor hung up on her and the movers left and never came back even though they said they would after they spoke with their manager. She was on hold over 4 hours only to be hung up on again. No calls emails or responses from the company. This company is a scam and took her 1,200 down payment. They claim to be veteran owned. Having worked in the moving industry as manager and sales rep I will 100% say stay away from these guys. Complete scam. We are grateful that they didn’t move her as we are confident that they would have stolen her belongings.

Avoid the below!

Rep: Guy Fischer

Phone: (833) 380-8421

Direct: (754) 241-2831

Fax: (954) 716-7900

Email: guy@movingpros.org

Web: https://movingpros.org

Move size: 1 Bedroom Home Service cost: $2200

I was also told my move would cost $1418.06. In my initial conversation with Ryan, he also told me that I would be able to make my payment due at pickup via credit card and the moving company was not able to accommodate that request. I explained my items over and over again to Ryan and he still put down the wrong items. I told him several times that I have a king and queen mattress sets with the mattress and box springs. He did not include the box springs into the quote. Because I am only a customer, when I reviewed the quote, I thought the description of king and queen mattress also included the box springs. I was angry and surprised to find out that the quote did not include the box springs.

When I received the called for my final list of items, I asked to include a few more items into the quote and I was allotted 397 cubic feet and my move costs increased to $2149.38. I even removed 15 boxes that I previously said that I would move. That increase was substantial especially since I only added a kitchen table and the box springs that should have been added in the first place.

Prior to the move date, I called several times to find out how much it would cost for me to add items to my move so that I would have a good estimate of how much the move would cost and I was that I would receive a call a week prior to my move date to discuss that. Almost every time I called; I was on hold for an hour to longer only to be hung up on when the call was finally answered. I did not get that call until 2 days before my move was scheduled.

A day prior to my scheduled move date, I got a call asking if my items could be picked up early. Regretfully, I agreed because I wanted to more time to prepare for the move especially because I was sick the week before. When the movers arrived, I was told that the items I had exceeded the cubic feet that I was being allotted for my move and that my mattresses alone took up that cubic footage. The movers also did not have the corrected final items paperwork that included the additional items that I wanted to move and I had to pay even more money ($2717.95). I had no way to dispute this practice. There is no way I should have been told one price over the phone then another in person without anyway to dispute this at the time of the move. I was also told that I would not be able to use my credit card to pay for the pickup costs. I was angry. Of course, the contract that I signed worked to the favor the company and I was not allowed to cancel without losing my deposit. I wanted to cancel because I was deceived the entire time.

As the move commenced, the movers damaged a part of the wall coming down a set of stairs by scrapping the box spring against it. They also put both of my metal bed frames together incorrectly and did not tell me they did not know how to put them together. All they had to do was ask me and I would have told them how to properly put the frames together or I could have done it myself. When I called their dispatch to complain I was further insulted because I was told that the metal frames are affected by weight. I have had the frames for several years now. My weight was not the problem. The problem was that the movers did not attach the middle support to the frame and the had the extension piece that transforms the mattress to different sizes on upside down and the middle extender could not be connected to the frame. The picture I attached shows that middle support laying on the floor after I took the mattress and box spring off. The middle support is laying there because the movers did not even attach it.

When I sat on the bed there was no middle support which caused the frame to collapse and bend, the bed to collapse, and the frame was not repairable. I had to purchase a new frame because of this. It was a good thing that I decided to check the queen bed frame after the incident with the king bed frame because I learned that that frame was also just thrown together and the mattresses where not even fitting in the frame correctly because the movers put them together without fully extending the railings. I would like this matter resolved. I cannot believe that I paid over $2100 to be treated in such a deceptive manner and that your company can operate with no regard for customer service or satisfaction.

I debated several times about whether to write file a complaint. I work too hard to spend and be mistreated by a company. I called customer service was told that all I can do with write an email to complain. I cannot even get in contact with anyone to get a new invoice. It is like the company put me on a do not call list and is not answering any of my calls. I am tried of this and US Pro Movers needs to be put out of business. DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE CHEATED.

Move size: Partial Move Service cost: $2717

We received a quote form Guy Fisher with a cost of $3000. He asked for a deposit of $1003 on April 6th. Over month and a half later he called us two days prior our moving. Told us that our quote was under estimate, and he increased the price for a $6000. He was really rude to us asking us another deposit for the truck reservation for $1750. We didn’t have all that money in our bank account so we just paid $1250. They used our bank account information for getting the deposit of $1250 twice. We called our bank and stopped those charges. Another guy call Pablo called me on the day of our moving and he asked us another amount of money so they can come and pick up our stuff. We just decided to cancel the service. We tried to contact them through all the phones on their website. All of them were disconnected or unable to receive voice messages. They never answer the calls. Also Guy Fisher block our phone numbers; both my husband and me. We requested them through BBB our $1003 dollars back. They said there were not going to give us our money back. Basically they are THIEF. Don’t believe on their 5 stars reviews cause they are paid by US PRO MOVING AND LOGISTICS.

Move size: 1 Bedroom Home Service cost: $6000