US Pro Moving and Logistics LLC

Nightmare move from CT to FL

I hired Pro Movers in January 2021 for a move from CT to Fl on 2/26/21. I signed an online contract and gave them a deposit. As an inexperienced mover I completely missed the part of their actually not being the movers but brokers. The company Reliable Movers out of Fort Lee, NJ turned out to be a nightmare. My inventory was delivered to Fl on 3/7 with a broken table and two missing items, a secretary desk and a Lane hope chest. The desk was found in their warehouse in NJ, the hope chest turned up in Texas where it sat in a warehouse for 3 months. By the time I received both items on 6/8 they were destroyed beyond repair.

I was told by Pro Movers that my furniture was covered 100% but according to Reliable Movers I am covered for $.60 a lb. As of today, 8/6, there is no solution to this issue. The hope chest is from 1965 and not replaceable and neither is the desk. My complaint is the dishonesty from both companies but most of all from Pro Movers as they took $1000 from me in down payment and never informed me that they were not my movers. The move actually cost me twice what I was quoted even after their cut.

As a senior living on a fixed income, this was not the way I wanted…

They are thief, go away

We received a quote form Guy Fisher with a cost of $3000. He asked for a deposit of $1003 on April 6th. Over month and a half later he called us two days prior our moving. Told us that our quote was under estimate, and he increased the price for a $6000. He was really rude to us asking us another deposit for the truck reservation for $1750. We didn’t have all that money in our bank account so we just paid $1250. They used our bank account information for getting the deposit of $1250 twice. We called our bank and stopped those charges. Another guy call Pablo called me on the day of our moving and he asked us another amount of money so they can come and pick up our stuff. We just decided to cancel the service. We tried to contact them through all the phones on their website. All of them were disconnected or unable to receive voice messages. They never answer the calls. Also Guy Fisher block our phone numbers; both my husband and me. We requested them through BBB our $1003 dollars back. They said there were not going to give us our money back. Basically they are THIEF. Don’t believe on their 5 stars reviews cause they are paid by US PRO MOVING AND LOGISTICS.

Moving across country (Wa to Va) Piss Poor Customer Service

6.21.2021: I called back in Feb 2021 got a quote, made a reservation for a June 21st pick up date. Made a deposit ($1,064) & thought everything was all set, ready to go. Well today is June 21st, have not received a call from the movers & I've been on hold 2X this morning trying to talk to a live human being (almost 4 hrs) but can't get thru to anyone. I need to b out of here asap because I start my new job next week!! They claim to be a "Veteran Owned" company. .....well this is a piss poor way to treat a Veteran.

I will never use this company again!!! ?????

The "salesman" I spoke with (Guy Fisher) even gave me his direct phone number & I can't even get anyone to answer that line!!

SCAM

Please do NOT use this company. Movers never called or showed up on day scheduled.They refuse to refund our deposit. Total scam. They do NOT CARE about their military customers.

Move to AZ

SCAM!

They booked us for Nov 22 or 23 2021 took our deposit then cancelled us hours before they were to arrive. Left us stranded and scrambling to find movers.

They sent us an email stating we would get our deposit back. To-date (3/29/22)we have not received anything.

DO NOT USE THEM! SCAM!

Cancelled and no refund received

I cancelled within the 5 day cancellation window to receive a full refund. 8 months later after multiple calls and emails I still have not received a refund for my deposit.

Beware! Terrible company

I will admit I was shopping for prices, which turned into a huge mistake. I hope this will keep you from the same.

I needed to move from Colorado to Virginia a small household with one bedroom, washer and dryer, living room, and a harley. US Pro quoted me around $5000 for the move.

Here are the consolidated facts:

US PRO doesn’t move anything, they find a mover for you and you are contractually bound to them. The only thing you do is pay US PRO for that service. Afterwards, they wash their hands and have nothing to do with you.

The mover that comes to your house is not bound to the price given by US PRO. They underestimated my belongings (or the mover over estimated) and my price for the move doubled (They said the Harley would have to take a whole truck, but when they delivered I was a half truck, with everything damaged that they packed correctly in Colorado).

The Claims Department is just that, no kidding, that is the name of the company that handles claims for US PRO. They offered me $150 the first time (everything was damaged, including the Harley)and then went up to $250. When I said no, I want to see how they arrived at that figure for my damages, they just stopped…

Terrible Company

We paid $2500 for a 30 box move that the company sent one person to do which would have taken him hours. So two of our company employees helped him load at least 30% of our boxes onto the truck. Then the guy had the audacity to hold our boxes hostage since we would not pay him with the Cash App (which no one had) even though we were told that we could pay with Zelle or Venmo. Then, when I called the the company, they accused us of lying and saying that we did not help load the truck (when the person on the phone wasn't even at the move). Extremely unprofessional and a company that should be shut-down because of the way they treat customers.

Thiefs!

SCAM SCAM SCAM. I moved from Philly to Tampa. Us Pro Moving quoted me $1700. The company then charged me over $6000 on moving day. Then, only delivered half of my things. Now, they will not reimburse me at all. This has been one of the worst experiences in customer service in my life. I paid them $6000 to steal from me. They should be in prison!

DO NOT USE AVOID THIS COMPANY AT ALL COSTS!