US Pro Moving and Logistics LLC

I received phone call from and they offered all kinds of great deals and promises of speedy direct move and great pricing.

At first in quote they purposely quoted smaller boxes than I told them so quote looks more appealing. I quoted medium, large and extra large Home Depot boxes, he put in quote book boxes which at that point I had no clue about.

On February 17 , 2020 I called them to go over box count and item count. They never asked for size specifications, just count. Then they subcontracted moving to another nightmare moving company which moved moving day two days sooner to February 18. Upon arrival other moving company charged me extra 633$ to move stuff because quoted volume was lot less than actual volume. Unfortunately I could not reschedule and get different movers as I had to move out of my apartment . I was told by US Pro Moving and Logistics to get two cashiers checks for 680 $ each- pay one at pick up, other at delivery. Turns out other moving company does not accept cashiers checks during the delivery. More wasted my time to return check to bank in state 2000 miles away and get postal money order.

US Pro Moving and Logistics LLC disregarded my complaints about subcontracting and additional fees as result of improper quote. Subcontractors delivered my furniture late and with lots of damage, they were very rude and argumentative.I had to sign new contract with subcontracted movers. InitiallyUSProMovindandLogistics told me they have hubs everywhere and they have speedy deliveries, after the fact- that they are only broker and I should have known that.

Crooked company who will subcontract your move to especially lousy and unscrupulous movers with very negative rating ( from reviews) to deliver your goods damaged and late.

Move size: 1 Bedroom Home Service cost: $3009

I had pretty high expectations because my brother is a professional mover and I have seen how the real companies are supposed to operate. I did not choose the cheapest mover because you get what you pay for in this industry.

My belongings were picked up within my 3 day window, they helped wrap up one of my couches and pad wrap my dresser. One of the workers seemed kind of hungover but they were fast and efficient.

I utilized the 30 days of free storage at my destination, and they moved me into my new house and staged everything perfectly! You get what you pay for. As far as long distance moves go it is hard to beat US Pro Movings service.

Move size: 3 Bedroom Home Service cost: $2900

John acted so nice and once he got my $1,222 he never picked up his phone again. He promised me he’d have movers at my house by today, of coarse they never showed. I was then lied to that a driver would call me. They are brokers and still haven’t found a driver or movers. I found this out quickly from an attorney who told me the owner is hiding under a deleware shell company. I asked to please cancel this move, they said “section 14” says they keep your deposit even though nobody has ever even shown up or called me. Instead I’m being hung up on everytime I’ve called since I paid this $1,222 for absolutely nothing but headaches. I’m sure if these other reviews are investigated we will find out theya are all lies. I will be contacting BBB etc. Filing fraud and will update. Beware.

Move size: 2 Bedroom Home Service cost: $3200

Was assured by high pressure sales rep that we could cancel for a full refund within 72 hours. Sales rep nearly impossible to get a hold of afterwards. After repeated attempts, finally told we could cancel for a full refund, but not after being put on with his supervisor essentially demanding to know why we wanted to cancel. 4 days go by and refund is still not issued, and their customer support has no record of our refund.

Do not do business with them. Will be complaining to Better Business Bureau, I encourage others to do the same.

Move size: 3 Bedroom Home Service cost: $3100

13 1star reviews on google in the last month all saying worst experience ever, scam artist, not holding up to contracts , waiting on refunds they never receive, horrible experiences. Lied to from the beginning. Was told by Kim that my move included a month of storage at the destination and that I would have access to it. A week before the move I’m told nope, the storage unit is a warehouse I won’t have access to and is in the origin (Ie the state I’m moving out of). Day of move, no communication? I have to call and wait 45 minutes for someone to pick up as my customer service reps never answer the phone or return messages. Finally get someone whom says the movers will there midday the next day. Frustrated but dealing. 5pm rolls around and the driver calls me to tell me he’s in Albuquerque?! What?! He’s supposed to be coming from Watertown Kim said which is 1.5 hours outside Sioux Falls. WTH?!kim said the drivers could only drive 500 miles at a time?! That puts them coming Monday at the earliest. I call to cancel. Wait an hour. Lady whom says she’s the boss said the truck will be there in the evening. Said the miss communication is not their fault or problem. I say no that is unacceptable. I have children and family to consider. After she clearly could care less I ask to speak to her boss. She has the owner call me from Coral Springs. He cares even less. Lied by saying his driver spoke to my brother whom said all is good. I said really considering you don’t have his number and if you did he speaks Vietnamese. Then he turns around and denies saying that in the same conversation. He said as long as the truck gets there by the 29th it’s contract binding. So I said your telling me that you authorize your movers to drive none stop through the night and arrive late as hell and think that’s good service? Lie to, keep changing plans, keep telling me different things and think that’s good service? Whatever you do stay away from these desperate people. They will not be on time, they will lie to you, they will take your money and offer no services to you, they will cheat you, they will not communicate clearly to you or in a timely manner. They will make your move completely stressful and miserable.

Move size: 3 Bedroom Home Service cost: $4897

Requested a move quote, was contacted by Lloyd Burns, explained our move situation being an emergency due to death in family and so he said the payments would be broken up into 3 payments, deposit,1st half of remaining at pickup and 2nd half of remaining at delivery, we explained at the beginning we need to use a credit card due to the circumstances because they wanted PayPal which I didn’t have. He then said he could send me an email to walk me through how to pay by credit card. Which he did then transferred me to verify all information for move. On this call the lady advised we would need to pay in cash,check,moneyorder..etc. for the pickup payment we explained that we just told Lloyd that this needs to be a credit card payment. She said it couldn’t we said well we need to cancel this process than because we already explained to Lloyd that we need to pay for this move with a credit card. She than transferred us back to Lloyd which we told him we told him we just had the conversation with you about having to pay for this move via credit card. He then said that there is nothing he could do because our payment of $742 deposit was non refundable..!!?? Excuse me we never got off the phone to even complete this process. No services were even rendered? I immediately called my credit card company explained the situation and disputed the charge which they said they would take care of. This is why using a credit card is better than “cash” as they seemed to want and explains why! DO NOT USE THIS COMPANY AND IF YOU DO BEWARE!

Move size: 1 Bedroom Home Service cost: $1809

Horrific moving experience. I agree that the 5 star reviews were fake to try to bring up their rating. To this day, I'm still not moved. Today is Tuesday October 13th, my move day was set for Sunday September 27th. The "back up date" was Monday September 28th. Have lost track of the calls I've made to representatives, to fight for my down payment back as not 1 box has been moved. I waited from Sunday morning (when they were supposed to show) to finally at 8pm on Wednesday September 30th I got a text at 8pm saying someone will be there Thursday October 1st at 10am.

They showed up & had the last 12 inches of their truck open, could've moved approximately 10boxes.They informed me they will strap the rest to the hydraulic ramp off & to “not worry about it”

Obviously that was not an option with a restoration hardware couch, or anything for that matter.

I called back to this company, US pro & logistics to explain what happened, they offered me 10% off my move that would have to be rescheduled. Which is also a joke, but at this point I was on a time crunch. I told them to call back with a day, time & what company would be moving so I could plan. No call back. So I called again on Thursday October 1st and they said they would send me another moving company Friday October 2nd. I asked for who/where/when & they couldn’t provide any information. They said they would know within an hour. I called again and they had no update, INSTEAD they told me it wouldn’t be Friday anymore, it will “now be Saturday, probably”

I was moving from Phoenix to Chicago that Friday, October 2nd. They said someone else could meet the movers. But again, they couldn’t give me a company, an exact day or exact time.

I told them I no longer trusted their company and wanted to figure out another option, they said they would give me ½ my deposit back, so $450 back and they keep $450 for ruining my entire moving experience.

I agreed to get off the phone because I was so upset.

Horrible customer service. Complete scam. Now The company is continuing to blame ME for “cancelling”.

I HAD TO MOVE, so left all my belongings & to this day I’m trying to figure out how to get my stuff to me, or if I just sell it from the other side of the US.

I called back today, Tuesday October 13th and they “don’t have it in the notes that I am supposed to receive ½ my down payment. They continue to blame me for cancelling. I gave this company 7 days to fix the problem and they FAILED. Not me.

Do not use them. Shame on me for not reading the reviews before I made the down payment. Learn from my $900.00 mistake, don’t trust them. They also lied on the phone saying they have a perfect score with the BBB and that is false, to say the least.

My bank won’t help me either because I originally signed the contract, so it’s not fraudulent, disappointed all around.

What a time to loose $900, during covid and a move.

Stay away from this company, they will cause you a nightmare when you move.

Move size: 1 Bedroom Home Service cost: $2100

Do not give them your bank account information for payment! I cancelled within three days and still have not gotten my money back 30 days later. Maxwell is a great liar. Do not use under any circumstances. I was under stress as my dog was ill and stupidly gave them payment without any option of disputing once it’s withdrawn from your account.

Complete frauds. Believe the bad reviews not the good. Most reputable companies reviews will be pretty in line not totally opposed in service. I’m thankful I cancelled. I’d Rather loose 980 bucks then deal with any other of their outright lies and BS.

Ryan Joseph should be ashamed of himself along with the rest of the crew.

Move size: Partial Move Service cost: $2540