US Pro Moving and Logistics LLC

I wrote to the company to ask them to make an exception in their refund policy. My husband had recently hired them to move us from Alabama to Washington.We did not know exactly when that would be happening, so gave them an arbitrary date of two months away. But due to extreme financial difficulties, we had to postpone that move...indefinitely. We called the company to notify them that we would not be moving and asked for a refund. Their response was that our window of opportunity had long past.

According to their contract, we only had five days from the day of signing, in which to get a refund. So they are legally not bound to refund our money. However, $8132.00 is a LOT of money to us. (Actually, it is much of our savings.) Losing that money will be a great hardship. So I asked them to make an exception, even if we only got a partial refund.

They hadn't yet done anything for us, except talk to us on the phone,as of the date of cancelling. So keeping the whole amount of $8132.00, I feel, is outside the boundary of human decency.

It has been over a week since I emailed them and they have not had the common courtesy to even respond to me.

Move size: 4 Bedroom Home Service cost: $8132

I had a long-distance move from Minneapolis to Denver. During the initial inventory and estimate, I went through my 1-bedroom apartment and thoroughly listed my belongings. I was quoted $1900 with a 3-6 day moving window. 10 days before my move I was called and they did another final inventory over the phone. My estimate jumped up to $3600 with a 10-day moving window. Because it was the eleventh hour, I had no choice but to move forward with them, as last-minute moves are hard to coordinate. They demanded another $1000 deposit in cash on top of the original $750 deposit I had paid. On pick-up day, the movers quoted an additional $700 and told me the drop-off window was 15 days. 10 days after pickup I called to get updates and wasn't given any information. I discovered fake addresses, fake names, fake phone numbers - it was really alarming. My stuff showed up on day 19, with no notice. They just texted me "we're here". I was charged an additional $300 on delivery day. Ultimately I was initially promised $1900 in 3-6 days and it ended up being about $5700 in 19 days. My original volume was around 350 cubic feet and ended up around 500 they said, although nobody ever measured, it was all an eyeball estimate. I was as thorough as possible during each estimate because I didn't want to get blindsided, I even threw things away to ensure I was under the limit. Everything this company says is designed to get you to say yes. They don't deliver on any of their promises. I have reported them to the BBB. I have watched their BBB rating plummet from an A to D- within the last few weeks. Their practices are predatory. They have found ways of silencing past customers online and creating a lot of false information. If you dig deeper, you'll find all of their angry customers trying to file complaints and leave real reviews and warnings. They need to be shut down. They are a broker. They outsource to shady companies. Nothing is transparent and all estimates are off by a LOT. They only accept cash which should have been my first red flag. They are smooth talkers, DON'T use US Pro, find a legitimate mover. This company needs to be shut down.

Move size: 1 Bedroom Home Service cost: $5700

PLEASE, READ ALL REVIEW!

JOB NUMBER: 7246617

My name is Jeanne DeMello and on September 12th 2020, we hired *US PRO MOVING and LOGISTIS LLC*, to take care of moving 2 motorcycles and 40 large cardboard boxes from Connecticut to the State of Washington,

just about 3000 miles logistic service that was scheduled to be picked up on Saturday September 26th, between 12pm/2pm.

As sign of good faith, we made a check deposit of US$906.00 which cleared 2 days later.

As the moving date getting closer, I tried to contact Steve Mitchell ( the customer rep within the US PRO MOVING), but the phone and extension number he gave me never worked, no answering

service, NADA.

At this point I was really worried if I had lost my initial deposit and having to reschedule my whole moving.

On Saturday 26th some time after 2pm, we received a phone call from the Truck driver saying a misshapen occur and he wouldn't come that day as scheduled and a dispatcher would contact us within 2 hours.

It never happended!

I tried to contact customer service so many times using their emergency line and no success at all in getting alive person to let us know what was going on.

Now we are desperate, because we need to clear the house to return the keys, we had to cancel our sunday flight and find a way to do the moving ourselves.

After hard thinking and sleepless night and many tries to get in touch with *US PRO MOVING*, we decided to go ahead and rent a PENSKE TRUCK and so we did.

At one point I finally got in touch with Robert Smith, supposed to be one of the managers, and after explaining the whole situation, he apologized and assured that I would get a full refund of my INITIAL DEPOSIT US$906.00

Today NOVEMBER 16th 2020, over 2 months later, I still do not have my Initial Deposit Refund for a Service that never happended.

BE AWARE!!!

DON'T GIVE YOUR MONEY TO THEM!!!

DON'T GIVE YOUR PERSONAL BELONGS TO THEM!!!

Move size: 2 Bedroom Home Service cost: $2961

Ed, Cameron and Chris were on time and they even had called to see if I was ready earlier because their earlier apt. finished quickly. Super hard working, and we would definitely use these guys again. They took great care to wrap furniture and cover floors and were diligent in asking about what should go where and how. Thanks so much, you saved us a ton of work as we weren't able to do this move on our own this time. Fair price for the effort on Labor Day weekend.

Move size: 2 Bedroom Home Service cost: $2600

I was contacted by an agent who offered me all sorts of discounts, but they were only available if I committed that day with a large down-payment - she promised it was fully refundable if I had to cancel within 5 days. She sounded so friendly and helpful. At that point I knew next to nothing about moving companies or brokers or what to watch out for, and bought into the "great deal" I had found.

When I later had more questions for her she was rude and snarky and completely unhelpful, attempting to make me wait past the 5 days for any help in order to hold me hostage to using their services. I was trying to add all the things to the inventory that I had forgotten the night before, in order to get an accurate quote, which would have been way more than the original quote. They wanted to wait to do that until the week before the move - too late to cancel with a refund or find anther moving company to use - and then upcharge me for everything I didn't remember to put in the inventory, as I wasn't home at the time to see it.

I got all sorts of scammy vibes and red flags and cancelled within the time frame (early November) and have yet to see a refund (early Feb) that was promised within 30 days (already ridiculously long to wait for a refund).

Move size: 2 Bedroom Home Service cost: $5000

They arrive and the "estimate" was increased by almost 2000.00. They originally told me 3-5 business days when I booked - it ended up being 13 business days. When they arrived at the final destination the "professional Movers" were 2 16 year old Kids they hired from craigslist when I called to voice my concern they told me they could hire anyone. I then called packrite the company Moving pro hired and got cursed out by the owner. I am still waiting for an email reply

Move size: Partial Move Service cost: $3877

Absolutely, Positively DO NOT use this company EVER!! You would actually be better off BURNING your belongings or GIVING them away!! In Aug I did a cross country move from CA to FL using the 30 day storage. While setting up move, I was VERY clear about the items I had, how they broke down (entertainment center is 6pcs) and number of boxes I had. I gave dimensions of each piece of furnitureforaccuracy. US Pro talked a lot about cb sq ft and a little about number of articles. BE SURE THEY COUNT EACH ITEM!! When movers arrived, they said that I was within my allotted space, but there would be an additional $1200 charge for having 9 extra articles. When I looked at the information the were using, US Pro did not document my articles correctly. The ent ctr was written up as 1 pc, and my King sized bedroom set was also incorrected listed. I tried to call US Pro with the movers in my home, but after holding for 25mins the movers said they would have to take my stuff off the truck and charge me!! 7 of the 9 extra articles were documentation errors on the part of this company (5pc for ent ctr, 2 for bedroom set---I told them my King bed had 2 twin box springs, they listed it as 1. And, although they are the "experts" in the field, they failed to list rails/slats for the bed. I called for assistance at least 15x and NEVER received a return phone call. I asked that they pull the verification tapes to Listen to me explain how my furniture was by piece. They never did. I disputed charges with my credit card company (be sure you print out your contract; once your stuff is picked up, you will be unable to access it and they will not send you a copy.) but it was denied because you have to sign that you are charged by article number and weight. The movers they put me with (Cheetah Movers dba White Gold Movers) took longer than the 30 business days to deliver, lost 2 boxes and broke my dresser and looked like they dragged my bedroom set across a gravel parking lot. I will be rating them negatively as well as soon as my claim is complete. Do yourself a favor: Move your own things if they are important to you or GIVE THEM AWAY. Do Not give these people your hard earned money. It will only cost you thousands ($3800 for 450cb sq ft) and MUCH aggravation, frustration and anxiety. NOT WORTH IT!!

Move size: 1 Bedroom Home Service cost: $3800

They have the nerve to say they are a US veteran ran company and have veterans come to the house to help disassemble and assemble the furniture. The people who moved my furniture barely spoke English and told me they were never in the US military. I guess they are veterans in their own country. They also underestimated the amount of belongings I had in my home so had to turn this into a two day job and charged me even more money! Somehow a 4K job turned into almost 3x that amount. Then I find out today, they misplaced screws for some of my furniture and I found a large scrape in my dining room table. My furniture has been around the world from having a military background and I have never experienced such terrible service from a company. I only hope and pray I have all of my belongings in my possession after this move. I will never recommend this company.

Move size: 3 Bedroom Home Service cost: $11784

I'll be blunt - I feel I was scammed by this company and lost my $1308 deposit as a result. Chronology: I had a local moving company (not US Pro Moving) come to my house and inspect and measure all that was to be moved. Based on an estimated weight of 4200 pounds, they quoted $2625. That seemed a bit high so I looked around and called US Pro Moving. Describing what I had over the phone their estimate was $1800, so I went with them. Four days before the move they called to verify the inventory. They had me measure almost every item - the new estimate was around $2900! Obviously with so little time left I felt I could do nothing but agree; to reduce the volume I borrowed a friend's turck and filled it plus my Subaru Forester with 2000 pounds of boxes hoping it would be less money in the end. On moving day, two guys from a 3rd party moving company arrived with a truck and after looking at what was left to take, informed me that because of "packing costs" (which aren't included in US Pro Moving estimates) the actual cost would be $4900!!!!! That's $2000 above the already inflated estimate! I was furious.

I simply didn't have that kind of money and told them that I couldn't go higher than $3200. I talked to their supervisor and tried to get in touch with US Pro Moving to get help, but they didn't pick up their phone for over an hour. After half an hour the moving company had come down to $4600. A half-hour later still, they were at $4200 but I was still at $3200. Somewhat panicked that I wasn't going to be able to move, I called the original moving company to see if they could still do the job on super short notice - I literally had 48 hours to get out. Amazingly, they could, and they would still honor their original $2625 price! Just after I got off the phone with them (now two hours after the scammy movers had arrived) I was told that they would agree to $3200! Even though I was already $1308 "in" based on my non-refundable deposit, I knew I was being scammed and I was not going to reward these guys with a job nor trust them to move my stuff. When I fired them, they seemed kind of shocked. Good riddance.

The local Medford, Oregon weight-based moving company showed up just a few hours later and determined that since I had loaded much of the boxes myself in my vehicles that the weight was now considerably less - they cut their price 25%. They did a superb job and earned that 25% back in a tip.

US Pro Moving hid deep in their contract language that packing costs weren't included (they were included with the local company) and then showed up and grossly inflated the price. Obviously they are trying to keep my $1308 deposit - we'll see what small claims court has to say about that. Stay far far away from these scammers. The worst.

Move size: 2 Bedroom Home Service cost: $4900

US pro movers is a very unethical operation. Very obscure in their business contracts and took 2500$ and did not apply it towards our move. Customer service is poor and they will not help you work through questions or explain where the money was credited towards cost of the move. They subcontract with very shady contractors and take no responsibility for that business practice. Over all US pro movers quoted us roughly a 4800 move and it ended up costing us about 9500$.

Move size: 3 Bedroom Home Service cost: $4900

TLDR: They will make you feel comfortable, lie to you, steal your deposit money and refuse to give it back. They were a no show. Movers never came, never even contacted me. When I asked for a refund, they claim accountability for nothing, and will not refund my money for services that they never provided.

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Everything about the process with Moving Pros has felt like a scam and the fact that they will not refund my money after not showing up or communicating anything to me feels like pretty hard evidence of that.

I signed up with Moving Pros in a rush after other movers cancelled on me. Moving Pros sales people are great at their jobs. They make you feel like they will take care of you and feel comfortable.

Red Flag 1 - They would not let me end the phone call. I had to check with my neighbor to see if they cold help with the move. James from Moving Pros said for us to proceed, they need to be put on hold not a new call.

Red Flag 2 - Pressured into the Bank transfer 50% deposit. They only accept bank transfers, not credit card like most reputable businesses. They will cash your virtual check as soon as they can. They do not wait for services to be rendered. This eliminates any opportunity for a bank dispute since they have your signed over cash.

Red Flag 3 - I was assured by James from Moving Pros that I would receive a call the day before the truck would arrive to coordinate timing. I never received that call. My scheduled slot with them was a 4 day period, Tues-Fri. I called them Thursday afternoon because I had not received any word.

Red Flag 4 - Excuses and false assurances. On that phone call I was told the driver would actually be calling me within the hour and to call back if I don’t hear from them. Didn’t hear anything so I called back again. This continued over 5 conversations with Moving Pros Customer Support. Each time they gave me an excuse “they are on a delivery and will be calling you after”, “the truck is actually in the repair shop”.

Red Flag 5 - It’s very easy for them to claim ignorance. Every bit of communication goes through “Dispatch”. They only have the limited information that Dispatch tells them. I asked for the drivers number and they wouldn’t provide that to me.

Red Flag 6 - Customer Service takes the nights and weekends off so you’re completely out of luck if you need something off hours.

At no point did I receive any communication from Moving Pros that I didn’t initiate. I hounded them for information for 3 days only to be fed BS from their customer service. The drivers never showed and they claim to have reports that their driver tried calling me and texting me. I never got anything and I was watching my phone like a hawk because you know, all my possessions are dependent on this move happening.

I sent Moving Pros phone logs as proof. They are apparently trying to verify from their drivers, their phone logs. It’s all a ruse. They take your money and since they have it, they make stuff up like that to keep from refunding you. None of their story lines up. At no point over my 5 conversations spanning 3 days with their customer service did they mention the driver having an issue reaching me.

They are scammers and I can only imagine they outsourced positive reviews to get their score up, which is incredibly cheap and easy to do.

Move size: Studio Service cost: $1258

In my opinion I’ve never seen such a company with reportedly great reviews act so unprofessional. I had scheduled a move for a W-Th pickup, and upon that Thursday night I had received no contact where the movers were or that there would be delays. I had to contact them through their emergency TEXT ONLY line because they’re on the east coast and I was on the west. They close down at 5 pm in their time zone so I had to make sure if I wanted to TALK to someone I had to call before 2 pm, which wasn’t exactly reasonable when my move was after that time. I had to contact them first through their text only line on Thursday evening just to get a time frame of that Friday morning. When that time came for the movers to show up, they didn’t, so again I had to contact them just to be told a later time that Friday. Again they didn’t contact me with an update when that time was up, so I contacted them again to be told it would be Saturday morning, and then Saturday evening. I was so irritates because I was on a time crunch to move that I had to cancel the reservation and do the whole move myself that Sunday morning since they never gave me another time. While I was picking up a U-Haul an hour outside of where I lived, I then get a call from their movers saying they were 15-20 min out. I had to send them back since I had already requested a refund and to cancel the move. I still have not received my refund almost a month later even though I had been in contact with them multiple times throughout the move and had a response that my refund was being processed. If I had a choice to go with them or get mauled by a cat, I’d rather get mauled. The fact they don’t have an after hours call line or give their customers contact information for their actual movers is extremely unprofessional. The only way I can see this company doing things appropriately is if you schedule your move AT LEAST a month in advance. Do not go to them if you are on a time crunch to move.

Move size: 1 Bedroom Home Service cost: $1950

They owe us $1000 and have given us the run around for almost 4 months. They were super nice and promised such a good deal. We had 10 days to decide if we were going to use them and contacted them on the 6th day to let them know we had put off our move for awhile so we supposed to get our "deposit" back (we have it in writing) and the mans name was Guy. He acted like our best friend in the beginning and then won't respond. Too bad because we would have eventually moved with them and my daughter has a 7000 sq ft house that she is moving to Florida too and I would of recommended them. They lost over $25,000 worth of business from us and I hope no one else gets ripped off like we did.

Move size: 2 Bedroom Home Service cost: $3000

These people are nothing but con artists and/or rip offs! They don't explain to you in the beg that they are NOT the actual movers. They are Brokers contracting other companies out! They want You to do most of the work, measuring and itemizing almost Everything you plan on moving. Then if you forgot to tell them about a few even little things, they raise the price! They did this to me 2x! (Raise the the price) each time it was an additional 1000.00!! And, they pretty much DON'T take credit or debit cards. They want cash or money orders! I RECOMMEND NOBODY TO USE THIS RIP OFF COMPANY!!

Move size: 1 Bedroom Home Service cost: $4000

THAT is what you are signing up for if you decide to work with US PRO movers. Not all the men in the company were like this, but it only takes ONE. AND, they get away with an obscene deposit ($3000!!!) for no services rendered. I don't have a lot of stuff, nor do I have big furniture - I was quoted a binding contract of $5500, and "quality assurance" changed my cost to $7200. I've already paid $3000, right, so they manipulate you to continue with them. Stuck btwn a rock and hard place. Now do I trust their word? NOPE. I am super frustrated I was essentially tricked and lied to and duped out of hard earned $3000 trying to move my family. $3000 is 2 months rent. Now I have to figure out a place to live for another 2 wks, a new moving company, and additional cost because of their lies. DO NOT RECOMMEND. DO NOT USE US PRO MOVERS.

Move size: 3 Bedroom Home Service cost: $3000