US Pro Moving and Logistics LLC

PLEASE, READ ALL REVIEW!

JOB NUMBER: 7246617

My name is Jeanne DeMello and on September 12th 2020, we hired *US PRO MOVING and LOGISTIS LLC*, to take care of moving 2 motorcycles and 40 large cardboard boxes from Connecticut to the State of Washington,

just about 3000 miles logistic service that was scheduled to be picked up on Saturday September 26th, between 12pm/2pm.

As sign of good faith, we made a check deposit of US$906.00 which cleared 2 days later.

As the moving date getting closer, I tried to contact Steve Mitchell ( the customer rep within the US PRO MOVING), but the phone and extension number he gave me never worked, no answering

service, NADA.

At this point I was really worried if I had lost my initial deposit and having to reschedule my whole moving.

On Saturday 26th some time after 2pm, we received a phone call from the Truck driver saying a misshapen occur and he wouldn't come that day as scheduled and a dispatcher would contact us within 2 hours.

It never happended!

I tried to contact customer service so many times using their emergency line and no success at all in getting alive person to let us know what was going on.

Now we are desperate, because we need to clear the house to return the keys, we had to cancel our sunday flight and find a way to do the moving ourselves.

After hard thinking and sleepless night and many tries to get in touch with *US PRO MOVING*, we decided to go ahead and rent a PENSKE TRUCK and so we did.

At one point I finally got in touch with Robert Smith, supposed to be one of the managers, and after explaining the whole situation, he apologized and assured that I would get a full refund of my INITIAL DEPOSIT US$906.00

Today NOVEMBER 16th 2020, over 2 months later, I still do not have my Initial Deposit Refund for a Service that never happended.

BE AWARE!!!

DON'T GIVE YOUR MONEY TO THEM!!!

DON'T GIVE YOUR PERSONAL BELONGS TO THEM!!!

Move size: 2 Bedroom Home Service cost: $2961

Ed, Cameron and Chris were on time and they even had called to see if I was ready earlier because their earlier apt. finished quickly. Super hard working, and we would definitely use these guys again. They took great care to wrap furniture and cover floors and were diligent in asking about what should go where and how. Thanks so much, you saved us a ton of work as we weren't able to do this move on our own this time. Fair price for the effort on Labor Day weekend.

Move size: 2 Bedroom Home Service cost: $2600

This company is a fraudulent company that will overcharge you, hit you with legal documents to try and take your money. They are scammers who simply want to overcharge you. They are versed in stealing from their "customers" and their customer service agents will actually yell at you on the phone if you try and work things out with them. Save yourself months of headache and frustration from working with this unethical company and use a different moving service. I regret ever answering a phone call from them.

Move size: 1 Bedroom Home Service cost: $2500

I have never encountered professionals who are more rude, entitled, and provide horrible service. I was quoted $2400, and then upcharged $500, and upcharged again $400 for things like "having to walk too far from my apartment building door to my apartment itself." They refused to let me see my belongings before paying upon delivery. If you want a service that will upcharge you left and right and treat you with disdain, this is the service for you. I will never use or recommend these movers to anyone- buyer beware.

Move size: 1 Bedroom Home Service cost: $3400

I wrote to the company to ask them to make an exception in their refund policy. My husband had recently hired them to move us from Alabama to Washington.We did not know exactly when that would be happening, so gave them an arbitrary date of two months away. But due to extreme financial difficulties, we had to postpone that move...indefinitely. We called the company to notify them that we would not be moving and asked for a refund. Their response was that our window of opportunity had long past.

According to their contract, we only had five days from the day of signing, in which to get a refund. So they are legally not bound to refund our money. However, $8132.00 is a LOT of money to us. (Actually, it is much of our savings.) Losing that money will be a great hardship. So I asked them to make an exception, even if we only got a partial refund.

They hadn't yet done anything for us, except talk to us on the phone,as of the date of cancelling. So keeping the whole amount of $8132.00, I feel, is outside the boundary of human decency.

It has been over a week since I emailed them and they have not had the common courtesy to even respond to me.

Move size: 4 Bedroom Home Service cost: $8132

They never sent anyone out to actually look at what was being moved. They started with a "teaser" quote to get my commitment, raised it significantly closer to the move once they asked for actual dimensions of furniture. Despite a detailed inventory, my quote of $ 6515 for the move ended up at $ 12,300, the day of the move.

They gave me a two day move window and called 1/2 hour prior to showing up!

I touched up the walls when the paint was scratched in the new location and have unrepairable gouges in my stairs.

Move size: 3 Bedroom Home Service cost: $2800

I needed to move several heavy objects within my home - a piano, treadmill and a very heavy table. I called this company named US Pro Moving and Logistics after seeing their Ad in newspaper to see if my request could be accommodated. The customer service agent returned my call, scheduled the appointment and followed up in a professional manner. US Pro Moving's employees were on time, polite and efficient. They moved the furniture without any damage to the floors or walls.

Move size: 2 Bedroom Home Service cost: $3418

We had a lot more furniture and we needed the packing service. Pet came to our house the day before the move and worked efficiently all day with my partner and the place was ready to go on moving day. Moving day went very well although there was a slight delay in the traffic with a jam on the bridge but these things happen.The price was fair and the guys installed my acoustic panels at my new studio. So if you have delicate expensive US Pro Moving and Logistics are the guys to call.

Move size: Studio Service cost: $1600

I needed 4 pieces of furniture and 8 boxes moved from Oregon to Illinois on short notice due to an estate situation. On the morning of Thursday Dec 17 I filled out an online request for estimates. A few minutes later Joey Rizzo from US Pro Moving & Logistics called. I explained the circumstances and made it very clear to Joey that pick-up had to be no later than Saturday Dec 19. He indicated they had a truck already in the area and they could arrange for pick up that same day or the next. After a little back-and-forth we agreed on a price of $2380. While still on the phone Joey emailed a contract link to me, then had me quickly scroll through and click on the right spots to complete the agreement. Joey said an up-front deposit of $1003 was required immediately via ACH, then the driver would collect half of the remaining balance upon pick-up and the final payment would be due upon delivery. So I gave Joey my bank routing number and my checking account number for the ACH deposit payment and concluded the call. A few minutes later someone from US Pro Moving &Logistics customer service called to confirm the details. I was told the driver would call me sometime between 3pm - 8pm to let me know what time he would arrive for the pick-up. That call never came and no truck ever showed up. I called customer service on the afternoon of Friday Dec 18. After an interminable wait, a guy finally came on the line. I politely explained my concerns about no one calling or showing up and explained the urgency of the situation. The guy was rude and said there was nothing he could do other than note I had called. When I asked about cancelling he told me the $1003 deposit was non-refundable. So I hung up and continued waiting for a truck to arrive. When nobody showed up on Saturday I started searching on line for more information about US Pro Moving & Logistics. I discovered a ton of complaints were registered against this company with the Better Business Bureau by other customers who had been scammed out of their deposits. Fortunately, as of early Monday morning Dec 21, the $1003 ACH transaction still hadn’t posted to my checking account so I called my bank branch manager, explained I had been scammed by US Pro Moving & Logistics and asked for my checking account to be frozen. The bank manager was incredibly helpful. Just minutes after my phone conversation with her the $1003 ACH transaction came in and she was able to deny payment. I made arrangements for storage of my furniture and boxes then flew back home to Illinois. I plan to rent a UHaul truck next spring and move the stuff myself. At the bank’s recommendation I closed that checking account and transferred my money into a different account to ensure US Pro Moving & Logistics never gets a penny from me. Curses on the crooks at US Pro and blessings on the wonderful folks at United Community Bank!

Move size: Partial Move Service cost: $2380

Long story short. I left the information and the company charged me almost 1K as a "deposit". Right after I gave the authorization they disappeared - time was ticking and no one called me to schedjokule the move, the phones were not responding, the emails didn't go answered. I don't know if this is a scam or just complete disregard for clients but long story short - i had to report fraud on my bank account to get money back and then had to move things myself which caused me to leave a lot of things. This company is ajoke.Youhavebeenwarned.

Move size: 2 Bedroom Home Service cost: $900