US Pro Moving and Logistics LLC

To summarize , this company not only showed up a day after they told us they’d be here, they showed up 5 hours late, forcing us to entirely change our itinerary and cancel reservations (costing us even more money than they already have). Adding to it, we had to do their jobs for them because we had to call the company every single time for updates. When we called to complain, we were only met with indifference and nonchalance - they showed zero care for customer service. Adding further.... when the movers finally arrived, suddenly all the items we had been quoted for won’t fit on the truck unless we pay an extra 1500. This company forced us to leave behind valuable, big purchase items because we could not pay the extra 1500 - and frankly, we shouldn’t have had too. And because they showed up a day and 5 hours late, we had no time to find solutions regarding the items we were forced to leave behind and essentially throw away (the items that we were specifically quoted for).

All of that being said, absolutely DO NOT use this company. They do not care about their customers in any way or form, and they are solely just in it to get as much money from the customer as possible. They will GOUGE YOU for every single item. Their quote system means absolutely nothing to them, as they do not follow it or pay attention to it whatsoever. This company is a disgrace, and I will be sure to tell as many people as possible to never use this company. Thank you for making the last 48 hours a living hell.

Move size: 2 Bedroom Home Service cost: $2700

Poor communication, poor service!! I cannot even count the number of times I called to get info only to be told they had no answers about when I would be moved or when it would be delivered!! They missed the contracted pickup date by TWO days without explanation and farmed me out to a different company who is now FOUR days late from expected delivery!! I call and ask for a supervisor twice and get told none are available. How ridiculous is that!?!?! They have ZERO customer service skills and are quite honestly the most horrible company Ibhave ever had the displeasure to work with!! My car, which was picked up after the furniture got here BEFORE the furniture!! I wouldn’t recommend this company to move a box across the ROOM, let alone across the country!!!!

Move size: 1 Bedroom Home Service cost: $4000

We feel like we’ve been robbed. We ended up paying 100% more than what we were estimated for. The movers arrived a bit late, but worked smoothly. But the final estimate, after everything was already loaded into the truck, was shocking. Our original estimated was for 375 cubic feet (interstate move), but the movers claimed it to be 800 cubic feet, which would be the size of a 16 foot moving truck. There was no way we could have that much stuff! But they know it is hard to argue with them at this point, and they keep your furniture and boxes as hostage. We still tipped the young movers for their work... We still need to receive our furniture on the other end, but for now: Avoid working with this company! They will really hardball you!

Move size: 2 Bedroom Home Service cost: $5170

I contacted this company about a possible move in mid December 2020. I was convinced to put a deposit down even though I wasn’t sure of the move. The agent assured me repeatedly that I would get a refund of my money if I didn’t use them for the move. I canceled within days as our plans changed. I got my refund March 24, 2021 after many, many phone calls and finally threatening to go to the BBB and local TV stations. The company line is that it might 30-60 days for the refund. The refund was less ten percent

for their service. Do not give them your money unless you are absolutely sure!

Move size: Partial Move Service cost: $1221

[FRAUD ALERT] US Pro Moving & Logisitics is a fraudulent company. These guys are brokers, NOT a moving company. I called US Pro Moving and Logistics for a moving estimate and Liz Parker gave me an estimate. She asked me about ALL of the furniture I am moving so I told her, she listed each piece in the contract, listed the estimated volume my furniture will take up in the movers' truck as 626 cubic feet, and quoted me a price. She took an advance deposit from me in the amount of $1077 on the same day to make the reservation. However, on moving day, when the moving company arrived, they said that the EXACT SAME FURNITURE that Liz Parker had mentioned in the contract will take up at least 1200 cubic feet of space, and they said I need to pay AT LEAST $2500 to $3000 IN ADDITION to the total balance on the invoice. I told them that this is the mistake of US Pro Moving and Logistics, and the movers agreed with me. I told them that my furniture should be moved for the original price that I was quoted because it is not my mistake. They refused to provide me service so I didn't move with them. When I called US Pro Moving and Logistics to get my deposit back since it is the mistake of Liz Parker, they were extremely rude to me and KEPT MY DEPOSIT OF $1077. I not only lost money, but also had to endure a lot of stress on top of the moving stress that I already had. Trust me! DO NOT GIVE US PRO MOVING & LOGISTICS YOUR BUSINESS. You will regret it!!!! If you read other reviews, you will realize that this company has done the same thing to other customers too. YOU MIGHT BE THE NEXT ONE ON THEIR LIST! Give your business to another company. Again, THIS COMPANY IS FRAUDULENT!!!

Move size: 4 Bedroom Home Service cost: $2680

A SCAM, don't ever work with these people. The contract called for them to move us 248 miles from Kentucky to Tennessee at a cost of $20,000. Once the movers showed up (a day late) everything changed. They refused to move us without us signing a new estimate which totaled $32,728. They had us in a hostage situation because the closing date was 2 days away. They showed up in 4 U-Haul trucks, never arrived before 1130 any day, arrived with NO moving material at all in their trucks, and packed most of our boxes with no packing material etc. etc. This list could go on and on and I have filed a 2 page complaint with the Attorney General.

Move size: 4 Bedroom Home Service cost: $32728

Do not use them. They are a scam company. I signed up in Dec of 2020 for a June move and they called for a Q&A then changed the price from my original quote. I asked for a refund since they were not honoring the original quote they stated I would not get the refund unless I signed a new quote. The sale person was Steve. Then 2 days later they never showed. I had a two day window from what they said which is bad as well. I should have never signed up or put a deposit down. Big time scam company.

Move size: 2 Bedroom Home Service cost: $3865

6.21.2021: I called back in Feb 2021 got a quote, made a reservation for a June 21st pick up date. Made a deposit ($1,064) & thought everything was all set, ready to go. Well today is June 21st, have not received a call from the movers & I've been on hold 2X this morning trying to talk to a live human being (almost 4 hrs) but can't get thru to anyone. I need to b out of here asap because I start my new job next week!! They claim to be a "Veteran Owned" company. .....well this is a piss poor way to treat a Veteran.

I will never use this company again!!! ?????

The "salesman" I spoke with (Guy Fisher) even gave me his direct phone number & I can't even get anyone to answer that line!!

Move size: 2 Bedroom Home Service cost: $3000

I engaged this company in April for a move across the Country in late June. The quote based off inventory was estimated $4,012. We laid down a $1300 deposit. The company contacted us June 20th to confirm inventory of the move which we added a few minor additional items. The quote came back at $28,000.00!!!!!! The used car salesman on the line insisted 2x26ft trucks needed to be used for this haul and we had 20 minutes to lay down over $12,000.00 to reserve the move. Thank God we had another moving company that was able to step in the same day and assessed our moving needs based on the walk though of our house and my mother-in-laws house that only 1 truck was needed based on our combined inventory and said worse case might need a trailer in addition for $14,000 - HUGE difference in cost to the same location! I asked for our deposit back and the salesman claimed the deposit is used for admin fees ( admins must be paid well there) and to reserve trucks which is strange considering they had no clue how many trucks would be required much less know our final destination. US Moving Pro is a SCAM!!! They do this intentionally knowing the odds of securing another moving service within days of your move is impossible unless you are extremely lucky like we fortunately were. The majority however will have a gun to their head and forced to pay whatever ransom these thieves are demanding. I am going to all social media outlets including Linked In, Facebook and my entire network of professional that I am connected to warn everyone. I should be grateful we only lost $1300 to these slimes as it could have been much worse, however $1300 in the middle of relocating your entire family is a lot of money. Don't bother trying to reach anyone. They have their phones set up for over a 2 hour wait on hold. You were warned if you hire this service.

Move size: 3 Bedroom Home Service cost: $28000

I had scheduled a move from California to Texas for 260 square feet of items. I coordinated everything over the phone. Initially they wanted to charge for 287 sq ft. I agreed knowing it was less. The subcontractor came to the apartment unit were disrespectful to the apartment manager and called me claiming the amount of sq ft was over 400. I informed them that was completely untrue at which the subcontractor tried charging me for multiple different things including using an elevator which was included per the contract. Seeing that I would not pay for fabricated items, they refused to do the move and left the apartment complex telling me to hire someone else. I tried repeatedly to get my money back but the company kept claiming that I declined on-site (I was in a completely different state) that it was the over 400 sq feet ( I have documented proof it was under 287), and that I sent them away which I did not.

Move size: Studio Service cost: $595