US Pro Moving and Logistics LLC

Worst experience of my life. My wife and I moved from WA to FL and a Penske rental truck came and picked up our stuff a day late, asked for $3,000 more to move our stuff and we had to say yes because we had to be out of our house. They got to FL and all of our furniture was destroyed, the owner of the company and I got in an argument because he starts new moving companies then stops and gets a new license and does it over and over to scam people. He never put any of our Funtiture together like we were promised, just threw everything in the garage and left and hit me with his truck. And US pro hired this company without doing any research on them . I’ve been waiting for 3 months to talks to someone in upper management and they don’t want to talk to me.

Move size: 3 Bedroom Home Service cost: $7000

My elderly mother has been waiting months for her furniture. No one will give details when you can get them to answer the phone. The actual trucking company talks in circles. Her furniture is no where close to where she lives nor the area she was told it would be stored in. US Pro Movers keeps saying they can’t make the trucking company deliver it. It’s been over 30 working days since she requested it a second time! We’ve spent countess hours in the phone. In fact today started out as caller 4 two hours later as caller we got hung up on!! Be aware!!

Move size: 3 Bedroom Home Service cost: $10000

We used US Pro to connect us with a terrible moving carrier for a move from Utah to Florida in Dec 2020. There isn't too much I can add to the reviews on here already. Long story short, after over 6 months of calling over and over (and over) and constantly being told there was no delivery update, our stuff finally turned up in a storage unit in Denver, and they refused to help us recoup the cost of renting a truck and moving it ourselves from the moving company. On top of that, we paid about 2/3 of our quoted price for the 2500 mile move. They moved it about 500, dumped it in a storage unit for 6 months, and made us go get it. There is also no way for us to get any kind of refund for them not fulfilling their contract (either US Pro or the carrier).

Luckily we are a young couple without a high value load, so we learned a valuable lesson when it was a lot cheaper than it could have been if it happened 10 years later. Do not use a broker. Do some research on your company and how to pick a mover. And whatever you do, do NOT use US Pro.

Move size: 2 Bedroom Home Service cost: $7500

I came from CA to FL paid USPRO for tranpsorting my items. I felt harassed after I asked them to deliver my items. I was told that my items were still in CA and it will take a month to deliver bacused they did not have a storage unit in Florida; this is not what John/Richard King told me. Two days later a lady called me that my items will be delivered in two days and I have to have the rest of the payment ready and I said yes. This is were calls started coming demanding payment and I assured her that I will pay the driver when they deliver the item. Calls kept coming and she accused me of being rude and that she will have my items deliverd in a storage and I will be responsible to payments. Harrasement went and on and this frastarted me. I paid the driver immediately they arrived. They could not put together my dining table because the screws were missing, and laterI discovered that the legs that were delivered were wrong /small coud not fit my dinign room table ,legs to my dresser were missing, broken picture frame, the list goes on and on. Called the deliverey company and they told me that they were not responsible, I have to call the company that I hired. Confused!!! asked for the number , told me to find it on the agreement. Made calls that you have to wait for about an hour and got hang up or no one picks up the call. emailed every email I could find for the company with no response. Nightmare!!!. I can go on and on but all I want is the company staff to call or email me and give answer to my items that are broken, missing or wrong. They are leaving me with no option. I do not write reviews but for this I have to becasue I am so frastrauted. Please call or email me. search you email for things that were delivered in Brandon Florida June 9th. I ahve emailed the company/called no response. Richard King gave this picture that I was hiring a good responsible company but it was a lie and nightmare. All this has caused alot of stress AND ANXIETY! I have a very busy life and staying a call that no one answers or send email that no one respond is beyond frustration. Please keep your promise Richard King and the company. I emailed you also Ricahrd King and you did not respond to my emails. I paid you in full and you have to provide the service in full. Do the right thing!

Move size: 1 Bedroom Home Service cost: $4700

I booked with them in April decided to cancel after reading reviews, got my refund back, booked with another company for this move (NC-AZ). They still showed up to my home acted as if they were my new moving company, packed up all of my household items when I asked who they were I was told your movers they never gave me a name until they had my items on their truck now they are holding my items hostage for payment on a contract that we CANCELLED…They have items that can not be replaced (my brother and fathers body remains). Your company needs to return my items we did not have a contract, now they are trying to get me to pay a contract price. SCAMMING AT ITS BEST

Move size: 3 Bedroom Home Service cost: $5600

07/02/2021

Don’t fall for It – they are a total scam

Do not use/contract these companies, if you do chances are you will also get ripped off and have your belongings stolen or destroyed either thru ineptness or intentional wrongdoing. After all is said and done your helpless and they take your money and your belongings.

US Moving Pro Moving and Logistics – US Dot 3372590/MC 1081435 – Moving brokers Broker based in FL. They are not movers they take your money then broker your move to third parties that are not BBB accredited.

American Home Relocation - US Dot 3059623 / ICCMC 54420 – alleged mover based in Carol Stream IL. They take more of your money, then destroy and steal your belongings.

Short version: Overcharges, they suck you in with low ball estimates, then jack you around and don’t deliver your belongings for a month and a half (was told 3-5 days). When finally delivered thousands of dollars of our belonging were missing/stolen or stolen.

We were violated by false verbal promises and then mistreated, lied to and ignored thru every step of the process. We have worked very hard to obtain and maintain quality belongings. The purpose of moving was to move into our retirement home. The purpose of hiring (alleged) professional movers was to avoid lost/damaged items. It is very clear that the initial estimate was low balled in order to get us to sign a contract, the final price somehow more than doubled from the first estimate to review of the belongings to when after our belongings were loaded onto a truck and were no longer in our possession. From reading/researching the internet this a common tactic of shifty movers/brokers. Once they have your belongings your ability to deal with the issue is nonexistent, either pay or they refuse to deliver your belongings, (if they actually deliver your belongings). In this case when they finally delivered. The missing and damaged items is beyond our ability to perceive, seems once they get that first payment they pretty much can (and do) whatever they please, makes me wonder how any company can be so inept, if it’s even possible. Realistically it has to be intentional fraud/misconduct/negligence, there is no other rational explanation.

Again don’t fall for it, if you use a mover, contract via a mover not an alleged broker whose sole purpose is to take your money for their commissions. A real mover will send a live body to your home and provide a binding estimate. The broker contracts are non-binding, which basically gives them the ability to take and hold your belongings, jack up the price, refuse delivery and hold you hostage. Then they claim no liability, when your belongings are stolen and damaged. Win/win for them, lose/lose for you.

Move size: 4 Bedroom Home Service cost: $10500

My review will mirror a lot of the reviews left here.

I found this moving company through google and foolishly did not look up their reviews. When I talked to him (Steven Berch), he originally quoted me 1800 and had me pay 800 up front. Now I knew that this number would likely go up as in the process of packing, we had more in our inventory than expected. However, the week before we adjusted the price for the amount of items added and that required 300 more. Fine. Then on the day of move we were charged 1800, 800 more than we planned for, the reasons of which are ridiculous because nothing changed or was added from the adjusted price that was given to me just 5 days prior.

Then after that we were guaranteed a delivery on either July 2nd or July 3rd. At that time I asked him (StevenBerch) if that was possible since it is the holiday weekend but he assured me that my items will be shipped by the third. Now I’ve been doing all the contacting despite them promising that THEY would call ME. I contacted them yesterday to ascertain the status of my delivery and verify that it would come on time and now an employee by the name of Michael told me they are not doing any deliveries until after the 4th. After a very unprofessional back and forth during which this employee yelled at me, I asked to speak to a manager and Michael promptly hung up on me after 3-4 seconds of silence over the phone.

Now I’m sitting in my apartment on Saturday, July 3rd, knowing that my items are probably not coming today. The worst part is that I will be away from the 5th to the early 7th and then out of the states from July 8th to the 14th, so I don’t know when they plan on delivering my items.

For me the worse part is not the timing because, yes, things happen. It is the lack of communication on their part, fraudulent inflation of charges and the rude staff once you do call them.

I don’t know if those positive reviews are real or what but if you’re a real person, who wanted real, professional service, THIS IS NOT THE ONE. Please find service somewhere else. You’ll thank me later.

Move size: 1 Bedroom Home Service cost: $3000

PLEASE DO NOT USE THIS COMPANY.

HUGE SCAM AND RIPOFF.

When I first contacted this company the sales representative I talked to told us our move would be really easy and quick for us. We got our quote and the sales rep stated “based off the distance your items should be delivered within 5 days of pickup.” Once we got closer to our move date we did the call where we tell them everything we have and they document it for a 2nd time to give us an accurate quote. At the end of the call the sales rep again assured us “your items should be delivered within 6days from pickup, but legally we have to tell you 5-14 days.” My husband and I felt like he was honest and we were working with honest people. Turns out he was just trying to lock us into the contract whispering sweet nothings into our ear. So we move across the country with our 2 kids. Once we arrived it had already been 6 days since the pickup date. We called trying to figure out what was going on and we were told “no, we never told you it would be delivered within 6 days. It’s 6-18 days from first available DROP OFF date. Your items are sitting in a storage shed and we are now looking for a company to pick your stuff up and drive it to you.” HUH? I was never once told that my items were going to be sitting in a shed. They dismissed all of my claims that I have been given false information. So my two kids and I have been sleeping on the ground in our new home with NO belongings. Everyone I’ve spoken to from this company has acted like I knew what was going on this entire time. I WOULD NOT HAVE GONE WITH YOUR COMPANY IF I THOUGHT MY CHILDREN WOULD BE SLEEPING ON THE FLOOR FOR NEARLY TWO WEEKS.

This company is a scam, the sales reps will tell you what you want to hear to make a sale. Nobody cares about customer satisfaction once they make that initial sale. They will lie to you, scam you, and then make you feel crazy after they already have your money. Horrible company and horrible people.

Move size: 3 Bedroom Home Service cost: $5000