United Transportation Moving & Storage

My hats are off to United Transportation. United Transportation and their crew went above and beyond to ensure that our family was well taken care of. They turned a nightmare situation into a situation that was a breeze and met all of our needs.
Let me tell you a little bit of how it went. First, We decided to hire a local reputable company. Our home which is on the larger scale, required a full service move along with packing and crates since we have a ton of antiques and fragile items. The company we hired called us literally the day of the move to tell us they were not going to make it ! I was alone, at home, with small children and it was the worse news I could have received. I had chosen this company because their price was a little better. I picked up the phone and spoke our agent. This agent was quick to resolve our problem. Not only did she schedule a crew and truck for the very next day but she was also able to provide me with a flat price for our move which alleviated the factor of any unpredictable expenses. United Transportation saved our family the next morning. Now let me start by telling you the greatness of this company and their crew!
United sent a trailer and a crew of 6 movers the next morning. There was a foreman who walked us through the packing, wrapping and loading process. These men worked so hard and professionally to ensure our items would be packed and loaded safely. Among the six men there was a professional piano crew that was exactly what we needed to protect our baby grand piano. It was a pleasure to experience this move with this crew. Before we know our house was completely packed and was loaded into the truck. I called the office and thanked them for the amazing work these men did. I waited to write this review because I wanted to receive my shipment first. I just finished unpacking the last box and everything is in its same condition as when it was picked up. There was two Rubbermaid container tubs that ripped but these were really old but the contents were intact. I cannot express enough gratitude for the ethic, morale and professionalism this company provided to us. This is one company that I will recommend to all my family and friends. We are now ready to start our lives in Texas and moving was a breeze! Glad I know about this gem of a company.

Move size: 4+ Bedroom Home Service cost: $8000

My move started awful with so many problems and still ongoing many months after. Missing items were found and still have not returned them when it has been OVER a month since they admitted to finding them and would deliver (I am sure they are going to want more money to receive my sons missing items we paid for initially) with no communication when they were going to come. I am sure it won't be until local, and federal authorities are sadly going to get involved.
I was subcontracted to this company from Allied Moving Group LLC in South Florida who told me no more then 10 to 14 days to deliver my sons furniture to his new home (it took over 21days)
Not only we're they extremely late, gave absolutely no communication, but in fact their company phones were supposedly down for several days which is unthinkable for a business. Once they ready to deliver that day, they called and demanded I pay another service to get them from a major city to my door! Once it came to demanding more money to delivery my items, then they got communicative, interesting..
I hope no one uses this company and the company, nor the company that sub-contracted my business to them! Absolutely terrible in every way, and they were extremely rude and unprofessional as if I had done something wrong. I must have, I paid upfront! Big learning lesson but at the end of the day they will be the one learning not to steal, charge more at delivery, and not communicate and lie.

Move size: 3 Bedroom Home Service cost: $5452

I was given a quote of $1587.00 for a move across country. I spoke with Tamar and she guaranteed the price was locked and that I need not to worry because they are A+ ratings on BBB. Therefore, I made a deposit of $200.00. I was also told that it would take 7-14 days to get to Ny and make sure that someone is there to receive it. I stated that someone is there to receive it. I told Tamar all things that I had in my apartment but she put what she felt on the inventory. The guys came to move my stuff and the Russian mover charged me twice the amount from the quote, almost three thousand of dollars. He even charged me for long haul of $75.00 when my apartment is less than 75 feet from the truck. The driver even charged to pack my sofa, coffee table and TV, when I was told by Tami that the guys will do this and it is in the quote. I asked him, how is this possible, he stated that I have double the space. Therefore, I went to the truck and I stated that he padded the truck front. He did not respond. I told him to unload my truck and He refused to unload. He stated that I must sign the paper and talk to customer service. I called Customer service that day but no one answered and I texted Tamar but no answered. The next day, I was able to get a hold of Tamar and she stated that she is going to rectify the problem and she is going to remeasured the size. She also stated that she is going to call me the next day. I never received a call from her. I called and texted her, and older man with a russian thick accent said she left for the day and she will call me back tomorrow. Tamar never did call and I told the Russian guy my problem and he stated I will give you a call by the end of business day but no call. This went on for three to four weeks. No returns the call and no one returns text messages. On march 22,2019, I received a called from the driver,Ben, that he wants to deliver my stuff on sunday and I stated that I waiting on the office to call me back in regards to price. He stated ok. He called the next day stating that he is going to deliver on Monday and I also stated that I waiting for the office to rectify the price. He stated ok, Monday he will deliver. The next day at 07:25, the same driver called and stated that he will be there in five hours to deliver my stuff. He also stated that make sure that there are no stairs to go up to dleiver my stuff, make sure that an 18 wheeler truck can pass then he stated that you have the full amount of money is cash. I stated that I am waiting for a call from the office and I only received an email of a credit of $250.00 and this is not what I signed up for. He stated then I can sue and good luck to me in doing so. So, I stated that I will sue because I noticed that a lot of former customers had the same issues with this company. He never came with stuff. They have my stuff hostage.
I called Tamar, on 03/25/19, she told me that she can not talk to me because I said I was going to sue and I said yes because your diver told me to and also stated that he wished my good luck. I asked for Anna, she stated that anna can not come to the phone now but she will be back in ten minutes. I called the number and no response therefore, I texted Tamar stating that you told me to call which I did three times and no one answered. Then I Anna from united called. She stated she does not normally would talk to me because I am going to sue the company and I wrote a review on the company. But she knows that I need my stuff. She is going to try her best to get the price down. She asked me to send a copy of the inventory list which I did and then she stated that she can not too much but a $250.00 discount. I said, I thought you were going to help me and she said that she was told that she can do. I asked when I am getting my stuff ? She stated that I will get it today and it will be a different driver and she will call me back. It is going to 4 weeks and I still don't have my stuff.

Move size: 1 Bedroom Home Service cost: $2900

This company provided the worse service ever. I have moved 8 times in the past and this was by far the most atrocious service ever. I only moved about 20 pieces of furniture and several boxes. Every piece had some damage, and some had significant damage. A vacuum was missing and I received a small box of parts that belonged to someone else. I was quoted a delivery time of a couple of weeks, it took one month to get my household goods. I called almost daily to ask about the progress and was told that it was on the way or a truck broke down. When I talked with the final delivery driver, he said it took him 3 days and he had picked up the household goods the day before he left. United management lied to me several times about where my things were in the process. They were difficult and argumentative with me and refused to call back in a timely manner. I would not recommend this company to anyone.

Service cost: $1200

We recently used United Transportation Moving and Storage to move 30 miles from our apartment to our new home. During our search for a quality moving company we bid 3 groups one of which we had used previously, Ben Hur. We liked Ben Hur when we used them and felt comfortable with their name recognition but the customer service, attentiveness and persistence shown by Stephanie at United was a welcome difference from the generic representatives at other companies.The movers they sent were great; very careful with our things and they had great customer service and general people skills. In particular we noticed what a great attitude the movers had despite the hard work they were faced with. Any moving company can send a few strong guys to lift your things but for us United really distinguished themselves by having really great and genuinely nice people to interact with.Our move was particularly tough since they had to lug heavy furniture and boxes down a very difficult stairway and then over to their truck which they could not park right next to the building due to access issues. No complaints the whole time, very accomodative and always with good smiles. I will remember these movers and their names, which I could not say for other moving companies I have used in the past. Without a doubt we would not hesitate to use United Transportation Moving and Storage in the future.

Service cost: $942

This company uses every opportunity to scam you out of more money. Not only were the movers a whole day late in picking up our items (without ever notifying us of the delay), but later would not give us any information as to where our items were currently being held, when/where they were shipped and would not let us pick up our items from them. We had to get our shipment rerouted and without any documention, invoice or any notification from them of what they wanted to charge us, they held our property for ransom and told us we had to pay cash to get our belongings back (again without any invoice or documention as to what that amount was being charged for)! DO NOT USE THIS COMPANY IF YOU WANT TO KEEP YOUR BELONGINGS!

Service cost: $4130

The movers kept pushing back the pick up time - 10am, 2pm, 4pm.  They arrived about 5pm, and in filing out the paperwork revealed that it could take from 3 to 21 business days from when we told them we were ready for delivery for them to actually deliver, but they hadn't told us that until the truck was there waiting to be filled and we had a flight leaving the next morning.  They finished packing the truck about 10:30pm.
 
We didn't know where we were going to live, so we had the company store our things for a couple months until we found an apartment.  It took them three weeks from when we moved into the apartment to deliver our things, and every time I called to ask when delivery would be, they would say "in two to three days," so I didn't want to buy anything in the interrim.  I was living in an empty apartment with a one-and-a-half year old, sitting on the floor and eating with a couple dishes left by the prior tennant.  If they had just been honest and said, "I don't know, but probably more than a week," I would have bought a folding table and chairs, at least!
 
Delivery day:  They arrived at 9pm in a HUGE truck in our little neighborhood.  We were on the second floor, and one flight of stairs was in the contract, but "No, that's interior stairs.  And a flight is seven steps.  And there's a long-carry charge."  Our apartment is the closest to the street. Uh, uh.  I made a fuss and they caved.
 
Some items were missing stickers, they tried to deliver a bike rack that wasn't ours, stickern numbers didn't line up with what the inventory said they were (e.g. "box" vs. "chair"), and I couldn't check everything off the inventory list because of the missing numbers.  But everything was out of the truck and in our apartment at midnight, and what could I do but sign that we'd received everything?
 
Upon unpacking, I realized one box (I still think it's only one) was missing, along with our vacuum cleaner, which wasn't even listed on the inventory.  My husband's desk had missing and bent pegs from the way the initial movers took it apart, the stand of one of our monitors was broken and won't stand up, and some significant dent-scratches were put in an antique table.
 
We have filed a claim and are waiting for it to be processed.

Service cost: $3031

I was very hesitant when the movers arrived because I heard a lot of horror stories from friends about the moving experience with other companies.  Although I felt a little confident because it was a referral from a friend, in the back of mind I was still worried.  They came in the morning exactly on time.  I spoke with them and expressed what I wanted moved and how and they were very responsive.  As they started loading I went to the room to box some personal things.  When I want back to the living room the couches, coffee tables, side table, entertainment center and TV were already professionally packaged and ready to load.  I was amazed how quickly and professional they were.  Moreover, they took apart my bed which was very complicated with lots of screws and bolts.  They worked very fast loading a huge truck full of boxes.  When we arrived at the destination they loaded everything quickly listening to where I wanted everything placed.   They also successfully assembled my complicated bed.  I was so pleased I can't explain   If you are moving I highly recommend them.  Do yourself a favor during the stressful time and get them to do your moving. .

Service cost: $1782