United Transportation Moving & Storage

This company deserves zero stars. We hired them for a move from Northern Ca to Southern Ca. I was notified on Friday night that the truck broke down and they probably were not going to make the Saturday pick up.. I waited until Saturday and did not hear from them I called and they advised they would NOT be there.. (A phone call from them would have been nice). We then had to rent a truck to make the move a reschedule was not option. Because they did not make the move I requested my deposit be refunded.. I was given the run around for more than a week, I was even told that I agreed to a reschedule which was completely untrue. I would stay as far away from this company as possible..

Move size: 2 Bedroom Home Service cost: $1460

3 days late for pick up, and three business days late for drop off (took 17 business days total for our stuff to arrive) and then 4 boxes were missing .. and during the whole process we had to keep calling asking for the updates, never saw the final weight certificate or way they calculated the final total (again had to call them TWICE on day of drop off asking for answers and of course got the turn around that sales can’t access that info but dispatch can?? Wait wait SALES can’t see how they finalized our weight and price??) fingers crossed we see those 4 missing boxes soon and we are going to nervously open our crushed boxes now.

Move size: 3 Bedroom Home Service cost: $6800

I received a quote for my long distance move from an associate and took the initial deposit at 8 in the morning. But was not able to reach her from the next day. I called their office number on the move day and no response. I took a few hours permission from work for the move. Then I went back to work thinking that they are not going to show up. They called me an hour later and the owner kept repeating ‘I will provide you good service and we have a truck leaving to Texas tomorrow, your shipment will reach in 3 days’ multiple times. Then I went back to my apartment and the movers came and moved the household. The mover guy gave me a quote that had a higher price than what was finally issued by the associate on the call. Then he asked me a picture of my credit card and license to charge the remaining amount. He said trust me brother, I will delete them after I charge you the correct amount. I told him I can make online payment or through a call. But I cannot give those pictures. Finally he looked upset and left. I tried to call the office after few days to check status and the owner had an angry tone while speaking and said you should not call at 9 am. The office opens only at 10, call after 10. Then I called after few hours and they said the shipment will be at the destination 2 weeks later. Then there was another lady who called to take the payment. She asked me to pay cash to the truck driver. I told I will can pay money order or check. I cannot pay cash, finally she agreed. When I asked what happened to 4 day delivery, she came up with some story. Just one person turned up the complete the move. It was an horrifying experience. I was completely in the dark about where my shipment is and if they will loot me off the deposit. Even after removing multiple things out of my move list they charged higher than what they promised. They have part timers work for them with good English to make them look professional. Until they get the money, they will promise you within a week delivery. I heard all the positive reviews online about them are fake and they usually pay them few bucks to give a positive review.. SCAMMERS.

Move size: 1 Bedroom Home Service cost: $1300

NEVER USE THIS COMPANY!! They should not even be in business. We continue to go through the tedious process of trying to get information regarding the loss OF ALL OF OUR STUFF at the hands of these crooks. They don’t keep us updated about the fire where our stuff was apparently burned, gave no explanation why our stuff was in storage when it was supposed to be delivered to Alabama the next week and are so flippant about our loss that we can’t even get a refund for the money paid on pick up. The claims process is a joke. Please, use any other company, I beg you. They are not reputable and while moving sucks in general, they have made this a nightmare no body should endure. I am happy to detail exactly how they treated us, just respond to this review and I will reach out. They are terrible.

Move size: 4 Bedroom Home Service cost: $8000

Given the amount of things I had, I really needed a moving company’s help. I did a lot of research online and finally settled on hiring United Transportation . Their reputation precedes them and they really proved why that is. They really employ the most capable movers. The four men I got were all very well trained and had enough experience to conduct this move. Their packing skills were good and they had no trouble loading everything to the van. They arrived on time and made the delivery on time as well. I have very high regards for this amazing company.

Move size: 2 Bedroom Home Service cost: $2487

My grievances are as follows:
1. I scheduled a pickup date of July 26th. I understand they did not break the contract that allowed for a grace window until the 28th. However, they did not contact me at all and it took several calls to get through to them on the 28th. When I finally did, I was told that the pickup would be July 30. I convinced them to come July 29th. During this delay we had additional transportation and meal expenses because our fridge was empty and we had sent our car due to the expected move. Throughout this communication and negotiation experience I received poor customer service, but was told that I could be compensated $150 for the one-day extension of the pickup window.
2. On pickup, the crew was working across 3 levels of my home and I was unable to supervise everything. When I unpacked I realized that they had used my own couch cushions to pad the machine. Each couch cushion is worth $500 and is not to be used for this purpose and is ill-designed to pad a 100+lb machine. In addition the packaging was far to thin and it only had an inch of bubble wrap on one side. This side was physically damaged and warped from presumably being dropped and the bubbles were all deflated. Extremely poor service that was explicitly paid more for ($80). The crew also damaged several walls, doors, and even the ceiling while taking my items to the truck. Buyer negotiated $500 for repairs but United would not provide compensation.
3. On delivery the crew also incurred damages to the walls and unit that will come out of my security deposit when I terminate my lease. Estimated $500 of damage they incurred.
4. On pickup I asked the supervisor if I should still expect 7-10 days for delivery. He said no, probably 7-14. I had no problem with this, as I understand this is normal. It was not clear if he meant business days, but I understood him to mean calendar days. However, when my things hadn’t arrived at 10 days I called to get an update. Anna told me that there had been a delay “in Hawaii” (but isn’t that before LA?). However, when pressed, she said that it should arrive on the 14th or 15th. On the 14th I contacted her again to get an update and requested again to speak to Ben or her manager. On the 16th I received a call from the truck driver that the truck had broken down in Ohio. The same day I got an email from Angela saying as much and that she would update me ASAP with any updates. I never got any updates. When I finally got in touch with Anna again I was told that it was delayed because of the breakdown (but the truck broke down past the date I was told it would arrive). The driver did not update me and Anna or Angela did not update me during the delay and I repeatedly asked Ana to talk to her manager and was told that “she will give you a call” but I never got one. Once I realized that Angela was Ana’s manager, I obtained her number and contacted her. I was offered a very small settlement of $200 which covers almost nothing.
5. Throughout the process, the communication was poor at best and potentially fraudulent at worst. I felt misled about the delivery date throughout the process and at multiple points was told that 21 business days is “possible but pretty much never happens.”
6. Due to this continued pushing back of the delivery date and misleading about when it would happen my daily spending was affected. Instead of buying more household and cooking items early on we spent more money finding places to sit in a chair and eat food. I estimate about $1000 of expenses following the updated date of the 14th that I was told.
7. Throughout the process I attempted to communicate directly and clearly with United Transportation Moving and Storage, but received false information and was ultimately hard pressured into accepting a settlement of that barely covered any of the damages. Of course I declined the settlement and have withheld my right to file this claim and additional reviews.

Move size: 2 Bedroom Home Service cost: $5099

My hats are off to United Transportation. United Transportation and their crew went above and beyond to ensure that our family was well taken care of. They turned a nightmare situation into a situation that was a breeze and met all of our needs.
Let me tell you a little bit of how it went. First, We decided to hire a local reputable company. Our home which is on the larger scale, required a full service move along with packing and crates since we have a ton of antiques and fragile items. The company we hired called us literally the day of the move to tell us they were not going to make it ! I was alone, at home, with small children and it was the worse news I could have received. I had chosen this company because their price was a little better. I picked up the phone and spoke our agent. This agent was quick to resolve our problem. Not only did she schedule a crew and truck for the very next day but she was also able to provide me with a flat price for our move which alleviated the factor of any unpredictable expenses. United Transportation saved our family the next morning. Now let me start by telling you the greatness of this company and their crew!
United sent a trailer and a crew of 6 movers the next morning. There was a foreman who walked us through the packing, wrapping and loading process. These men worked so hard and professionally to ensure our items would be packed and loaded safely. Among the six men there was a professional piano crew that was exactly what we needed to protect our baby grand piano. It was a pleasure to experience this move with this crew. Before we know our house was completely packed and was loaded into the truck. I called the office and thanked them for the amazing work these men did. I waited to write this review because I wanted to receive my shipment first. I just finished unpacking the last box and everything is in its same condition as when it was picked up. There was two Rubbermaid container tubs that ripped but these were really old but the contents were intact. I cannot express enough gratitude for the ethic, morale and professionalism this company provided to us. This is one company that I will recommend to all my family and friends. We are now ready to start our lives in Texas and moving was a breeze! Glad I know about this gem of a company.

Move size: 4+ Bedroom Home Service cost: $8000

My move started awful with so many problems and still ongoing many months after. Missing items were found and still have not returned them when it has been OVER a month since they admitted to finding them and would deliver (I am sure they are going to want more money to receive my sons missing items we paid for initially) with no communication when they were going to come. I am sure it won't be until local, and federal authorities are sadly going to get involved.
I was subcontracted to this company from Allied Moving Group LLC in South Florida who told me no more then 10 to 14 days to deliver my sons furniture to his new home (it took over 21days)
Not only we're they extremely late, gave absolutely no communication, but in fact their company phones were supposedly down for several days which is unthinkable for a business. Once they ready to deliver that day, they called and demanded I pay another service to get them from a major city to my door! Once it came to demanding more money to delivery my items, then they got communicative, interesting..
I hope no one uses this company and the company, nor the company that sub-contracted my business to them! Absolutely terrible in every way, and they were extremely rude and unprofessional as if I had done something wrong. I must have, I paid upfront! Big learning lesson but at the end of the day they will be the one learning not to steal, charge more at delivery, and not communicate and lie.

Move size: 3 Bedroom Home Service cost: $5452

I was given a quote of $1587.00 for a move across country. I spoke with Tamar and she guaranteed the price was locked and that I need not to worry because they are A+ ratings on BBB. Therefore, I made a deposit of $200.00. I was also told that it would take 7-14 days to get to Ny and make sure that someone is there to receive it. I stated that someone is there to receive it. I told Tamar all things that I had in my apartment but she put what she felt on the inventory. The guys came to move my stuff and the Russian mover charged me twice the amount from the quote, almost three thousand of dollars. He even charged me for long haul of $75.00 when my apartment is less than 75 feet from the truck. The driver even charged to pack my sofa, coffee table and TV, when I was told by Tami that the guys will do this and it is in the quote. I asked him, how is this possible, he stated that I have double the space. Therefore, I went to the truck and I stated that he padded the truck front. He did not respond. I told him to unload my truck and He refused to unload. He stated that I must sign the paper and talk to customer service. I called Customer service that day but no one answered and I texted Tamar but no answered. The next day, I was able to get a hold of Tamar and she stated that she is going to rectify the problem and she is going to remeasured the size. She also stated that she is going to call me the next day. I never received a call from her. I called and texted her, and older man with a russian thick accent said she left for the day and she will call me back tomorrow. Tamar never did call and I told the Russian guy my problem and he stated I will give you a call by the end of business day but no call. This went on for three to four weeks. No returns the call and no one returns text messages. On march 22,2019, I received a called from the driver,Ben, that he wants to deliver my stuff on sunday and I stated that I waiting on the office to call me back in regards to price. He stated ok. He called the next day stating that he is going to deliver on Monday and I also stated that I waiting for the office to rectify the price. He stated ok, Monday he will deliver. The next day at 07:25, the same driver called and stated that he will be there in five hours to deliver my stuff. He also stated that make sure that there are no stairs to go up to dleiver my stuff, make sure that an 18 wheeler truck can pass then he stated that you have the full amount of money is cash. I stated that I am waiting for a call from the office and I only received an email of a credit of $250.00 and this is not what I signed up for. He stated then I can sue and good luck to me in doing so. So, I stated that I will sue because I noticed that a lot of former customers had the same issues with this company. He never came with stuff. They have my stuff hostage.
I called Tamar, on 03/25/19, she told me that she can not talk to me because I said I was going to sue and I said yes because your diver told me to and also stated that he wished my good luck. I asked for Anna, she stated that anna can not come to the phone now but she will be back in ten minutes. I called the number and no response therefore, I texted Tamar stating that you told me to call which I did three times and no one answered. Then I Anna from united called. She stated she does not normally would talk to me because I am going to sue the company and I wrote a review on the company. But she knows that I need my stuff. She is going to try her best to get the price down. She asked me to send a copy of the inventory list which I did and then she stated that she can not too much but a $250.00 discount. I said, I thought you were going to help me and she said that she was told that she can do. I asked when I am getting my stuff ? She stated that I will get it today and it will be a different driver and she will call me back. It is going to 4 weeks and I still don't have my stuff.

Move size: 1 Bedroom Home Service cost: $2900

I hired United Transportation because they were recommended by a colleague who had a very good experience with them, and we were not disappointed-this move went easier than I could have hoped. From the initial call (spoke with Anna) to the moment the movers left our new home, we felt we were greatly taken care of by people who are committed to their work.

Francisco and his team showed up  on time and very professional explained how the process would go, and he and his team began working.  They were all friendly and could be counted on to patiently answer questions or address concerns during the packing/moving process. One detail I particularly appreciated was that they were patient when we did a walk-through of the house after they had packed everything and we discovered there were items I had missed; they had a great attitude and packed the last remaining items, then they were off. The delivery went smooth Nick and his crew re-assembled my furniture; they were even patient enough to re-arrange furniture after they'd set it down since I hadn't thought ahead of time how I wanted the couches arranged. I hope we do not need to move again but if we do, I won't hesitate to use United Transportation again. Thank you!

Move size: 2 Bedroom Home Service cost: $2381

I believe it is purely luck on what type of service you get from these companies. The least they can do is stand by their business which United Transportation clearly does not.
I had a great conversation with Tammy, their salesperson, whom I gave a thorough list of another company’s walkthrough of my apartment. She gave me an estimate and assured me that the price would not go up. I sold a lot of the stuff in the list including two bicycles, one queen bed, a wardrobe, closet thinking that the price should go down given the size of these.
The day of the move, they were supposed to arrive between 8-10 am. Since I was the first I thought there was not much room for mistakes. They arrived around 3pm. First red flag.
The movers were nice and efficient, but once they did “their” walkthrough my price had stayed the same with a new “fee” even though I sold all that stuff. I was not in the mood so no problem, I’ll pay.
The guy told me to put the next day in the delivery time that way they would ship it ASAP and he said it should take between 7-14 business days.
After 7 business days I called to check where in the US my stuff could be. IT HAD NOT LEFT THE WAREHOUSE. I had to call for 3 days so they could figure out what happened. Another 7 business days go by and I call again and had to talk to Ben, their “Manager” who has no idea what is going on and could care less of what their customers think. He said he apologized for the confusion and would see what he could do.
Don’t expect them to call with updates because they won’t. Also don’t expect an answer every time you call because they will not answer every day.
It has been a month now since they picked up my stuff and I have no idea where in the US my things could be. Last I heard they would arrive today, but after finally getting them on the phone they pushed the delivery by another week.
Who knows when my stuff will get here but I would stay away from this company.
I know moving is a pain but at least go with a company that accepts their mistakes and somehow makes up for them.

Move size: 1 Bedroom Home Service cost: $2700

Last month I was looking for a moving company to move from Atlanta ga to Los Angeles California, after putting my info on moving.com website I got several quotes from different companies, I decided to go with United moving and storage because they gave me the cheapest quote and assured me my price will not increase during the moving process, on the day of my move the crew showed up on time and packed up my apartment very fast and very professional.
Price did not increase, and the quote I received over the phone was the same as the final price, they even offered me 1 month free storage though I didn’t need storage so I didn’t use it, my stuff got to Los Angeles 10 days later with no damages and the delivery was very pleasant, I totally recommend anyone that needs a moving company, to use United transportation moving & storage. They are honest and very transparent about everything during the move process.

Move size: 1 Bedroom Home Service cost: $2450

United Transportation Moving and Storage is a terrible company that does not have any standards, does not care about your property or delivering it on schedule and they don't care how this affects you and your families life. I will outline what happened to me and my family below but hopefully you will learn from my mistake and just pass on them right now. Everyone should be passing on this company right now.

United Transportation Moving and Storage picked up my load from Los Angeles the morning of 6/20. That experience in of itself was terrible however, upon completion, the lead manager told me the load would take anywhere from 7-10 business days to deliver to Connecticut. Their contract says up to 21 days. After not hearing anything from United Transportation and with almost 3 weeks having gone by, I called their office on 7/8 to see where my belongings were. Keep in mind my family and kids were living off folding table furniture as we had none of our belongings. After two calls and 3 hours of research they said my furniture was still in los angeles and was scheduled to leave in 2-3 days. Then it would be 10 business days from then before I received it.

Then, to add insult to injury, the supervisor was on vacation, the manager was also the supervisor, and there was no one I could escalate to for two weeks. They didn't care that they were breaking their own contract, they didn't care that it was a hardship for me and my children they just matter of fact stated that and then practically hung up on me.

I don't know how companies like this remain in operation but they are the worst and I will never work with them again. I will be taking further action, legal if necessary, should my things not arrive with the new updated schedule.

Move size: 4 Bedroom Home Service cost: $5235

I recently moved from CA to AZ and I hired United Transportation.
I was more than happier with my movers.
The pickup process went smoothly. Everything was loaded and packed nicely. I was not ready to move in. Tami provided me with free storage. Once I was ready to move in I reached out to Tami and she helped me to
schedule my delivery dates.
On the day of delivery, everything went smoothly as well with no issues. After delivered, everything arrived in perfect condition.
I will gladly and strongly recommend United Transportation to anyone who is moving.

Move size: 3 Bedroom Home Service cost: $2065

I moved with United Transportation few weeks ago. This company did an amazing job on moving my items. The day of the move they showed up on time and helped me finish packing my boxes. Then they wrapped all my furniture in less then two hours they loaded everything in the truck. They also strapped down my motorcycle. Moving my motorcycle was my main concern I wanted to make sure that I went to a professional company that will prioritize my motorcycle and none of the less they had not disappointed me.

Move size: 1 Bedroom Home Service cost: $1500

See previous complaints and picture evidence

Contact Companies With Your Story
If you have problems with United Transportation Moving and Storage

Victim hotline DOT-OMG 1800-424-9071

FEDERAL MOTER CARRIER ADMINISTRATION
Online Reporting

NATIONAL CONSUMER COMPLAINT
1800-832-5660

ATTORNEY GENERAL OFFICE
1800-952-5225
213-269-6000

Still have not recieved a dime from this company, total loss of 3 bedroom home and wood working business 75k loss. At there warehouse fire on July 12 2018 at Londious St.Check Los Angelos News for video.

Filed claim within 9 months. Anthem Claims says they have not paid any of the claims and refuse to.

They keep claiming under new management and still training employees for the last year. They will get to it.

Move size: 3 Bedroom Home Service cost: $14000

DO NOT USE!!
DO NOT USE THESE PEOPLE!
DO NOT USE THESE PEOPLE!

BAIT AND SWITCH.

These people are crooks.

1. I sent a detailed spreadsheet with measurements of each item so they could provide and accurate quote. They quoted $2200 to move me from CA to CT in 10-14 days door to door.

2. On moving day, the foreman realized they made a mistake and quoted someone else's items (a dresser and an ATV? Which I don't have). He told me the price would be $4300. On moving day, I can't do anything, I can't sell items or give stuff away because ITS MOVING DAY and everything is packed. They have u by the balls and they know it. (I'm hind sight, the fake quote they provided is a scam, they give everyone that quote).

3. Customer service is a bunch of Neanderthals. Every email takes 5 days to get an answer, which they never provide an answer.

4. I have been asking for a detailed invoice of all charges for 2 weeks and they still have not provided it. Only a crook would avoid putting charges on paper!

5. They're demanding I pay in cash? Who has $5300 in cash lying around? Are u kidding me? And who would pay $5300 with no insurance from these bandits?

6. They picked up my items on 10/17 and said 10-14 days to deliver. Its now11/9 and I still don't have my stuff. They are saying MAYBE by 11/15. I have paid rent for this entire month on apartment I cannot occupy. I have had to pay for a hotel for each night these incompetent a-holes are f&cking around somewhere in the middle of the country.

7. Now they are telling me they are charging me an additional $995 for a shuttle fee. Totaling this move at over $5300!! Note: I am moving back into a house I lived at in 2014. I moved in and out of here with 2 moving companies who did not need a shuttle!!

8. I offered to meet them 1/2 way on price, which I should not have to do because it's there mistake, but I offered to pay $3k for the move, $800 over my quote.. and they then threatened to keep my belongings.

I've had to threaten to call the police. I've had to contact them over 15 times to get zero information on the location of my belongings. Terrible terrible.

I cannot say this enough.
DO NOT USE THESE PEOPLE!
DO NOT USE THESE PEOPLE!
DO NOT USE THESE PEOPLE.

Move size: 1 Bedroom Home Service cost: $5300

Moved from IN to CA they made us rush two days before the scheduled pickup date. We waited over three months for our things. Than they call us less than 12 hours ahead and said they were adding on 250$ because they had to get a smaller truck to deliver our stuff. So we contacted the main guy and he said just give them 500$ and I’ll cover the rest. We had already paid 1200$. But the delivery people didn’t like that so they took 400$ and left with over half of our things. Told their boss we were mean to them and lied. We let the use the bathroom and charge their tools that aren’t needed for this job. The boss Ben called and threatened us saying they are just going to throw it away. Than called and is hold our things hostage saying we have to pay 350$ more for them to come back and deliver the rest of our things. Instead of working with us they left because they had other deliveries. Everything we had planned for today is being put on hold because these people only care about scamming money out of people.

Move size: Studio Service cost: $1600

Moving is such a stressful ordeal, but after dealing with United, I can honestly say my mind has been changed. Family members have told me horror stories of their stuff not arriving on time, things missing it broken, and rude movers. The movers that came to pack my stuff went thru my inventory 1 by 1, and everything was there when I unpacked. The movers who brought my stuff put the furniture and boxes in the rooms I asked them. They also put my bed, and my kids needs together too.
I did wait 2 more days longer than what I was told, but the driver, Mere Schmidt, stayed in contact with me, which I appreciate, so I won't take points off for that. And the prices were within reason, which is perfect for a single mom. They were the best option of all the places I had contacted.
Customer service: 5
Timeliness: 4
Affordability: 5
Overall: 5 ?

Move size: 2 Bedroom Home Service cost: $3790