United Transportation Moving & Storage

As a military veteran I have used several moving companies in my my career and this moving company was by far the worst moving company I have ever used. My move from San Diego, CA to Mississippi was an absolute nightmare! The pick up was late, the delivery was late, the driver was extremely rude (he constantly used foul language, was argumentative and very unprofessional). My household items sustained close to $1000 worth of damages and a few boxes were either lost or stolen (these boxes were never found). I filed a claim and their claims department said I was entitled to a fraction of what was damaged and lost. I was upset but I did not dispute it. I figured whatever amount I could get would help fix some of my damaged items. When I submitted the claims letter to United Transportation Moving And Storage there office basically told me that they would not pay and refused to give me areason why. There office manager proceeded to yell at me over the phone and told me to stop calling him (it was the first time I had spoken to him but he had me mistaken for another customer that had filed a claim and was complaining!!). I even mentioned that I was a veteran and that I had never had this issue before with any other moving company, but he basically told me that he didn't care and that my claim would not be processed or paid out!! Long story short, I never received the claim award I was entitled to, I had to fix and pay for the damaged items out of my own pocket and my lost boxes were never found. I highly recommend whether you are a Veteran, Active Duty or civilian, please do not use this company! The experience was absolutely horrible and there employees were extremely rude and unprofessional. I will ever use this company ever again. Please avoid using them at all costs!

Service cost: $3500

One-Stop shop for all your Moving Needs.

My Job requires me to move frequently from one location to another. I have always used United Transportation Moving & Storage for my moving needs. They arrive on time, delivery is quick and customer care response is amazing. The best part is I do not have to worry about packing at all. All required is to call them and book the appointment. Kudos! to team for a great Job and hope for similar quality services from them in future. I will highly recommend their services. Keep up the great work guys.

Service cost: $1200

One of my friend suggest me United transportation and moving than I called them they said they would help me to move all the stuff from LA to San Francisco. They did their job excellent I have lots of delicate items with me they move my items in a great condition They are very punctual and they move my stuff in the same condition without any damage. They charge me very decent amount I had a great experience with this company I surely again use this company in future. And most importantly I will recommend this company to my friends and family members. Guys u did a great job 5star from my side.

Service cost: $1200

It's been 16 months now since United Transportation moved my items, and I am still trying to settle this horrible experience with them. I received an email from Mr. John Anderson, Manager, who said he wanted to reach out to me to settle this issue of lost items, damaged items, stolen items and the deliberate break in and damage to my Antique Slot Machine.

Unfortunately, we were not able to agree on a fair settlement.

I guess if you don't do things their way and agree with what they want, you are out of luck. It's their way or no way. What a way to do business. The one mistake I made was not checking on their reviews. The outcome would have been so different if I did take the time to check their reviews.

Never in my life, with my many moves, have I experienced such a nightmare with a moving company.

Service cost: $3600

United Transportation Moving & Storage is incredible. I was so impressed with the level of service and professionalism at every point of contact. The booking agent who took an inventory and asked important questions was courteous. The dispatcher was friendly and respectful of my time on moving day. The moving team was quick, eager to assist, and incredibly professional. Most importantly, the movers were able to problem solve, which meant less work and hassle for me. After a very efficient and seamless move, the actual cost of the move was below the estimated cost so I saved money! I highly recommend this service to anyone. Thank you  United Transportation Moving!

Service cost: $150

I've used many moving services before but none measure up to United Transportation's Moving and storage. They are so professional. All of my belongings got to their destination on time. The price was unbeatable and there weren't any hidden fees, everything that was discussed up front stayed that way. They treated my things as if they were there own. Everything was carefully put in the back of their truck and everything arrived in the same condition. I would highly recommend them to anyone who is moving in or out of the Califonia area. They were a pleasure to work with.

Service cost: $3000

The crew and truck pulled up. They started packing and getting my items ready to put in the truck. They took care with all my cherished antiques from my great grandparents. They were friendly and efficient. They listened to my concerns and reassured me that nothing was going to happen to my things during the move. I had to catch my flight to visit a friend while they did all the packing moving and unloading the truck. When I got home I had to unpack some boxes, but they had unwrapped the furniture and larger items. They even put the washer and dryer in the basement for me. Great team and worth the money!!

Service cost: $3961

Parties I have spoken to and their positions:Kim Waters, Sales RepBarbara, Sales ManagerRoger, Dispatch ManagerSpoke with Kim Waters on 3/25/15 in developing an estimate for a 6/15 move from AZ to HI.All belongings were fully packed by 5/31 allowing for a final and accurate estimate prior to the movers scheduled visit on 6/1 in the morning. On revised estimates rate per cf changed and increases unexpectedly to $8.95/per cf from $8.20 estimate on 6/1 creating a difference of $155.25. I advised Kim of this mistake and it was pushed off with, oh it was a mistake system error there is nothing I can do. This was the beginning of many future discrepancies and calculations in the financial favor of the moving company.5/31 at 9:25AMI receive a voice mail to call Dispatch. Called back and spoke to Roger that advised there was no way they would be showing up on Monday as agreed weeks prior. Was not given a reason why at the time. Delivery was set up for Tuesday morning which was ok since I was off that day. Although, I advised I would now have to incur rental fees from my landlord and contact all my utilities (Electric, Gas, Phone/Internet) that were shutting off Monday June 1st. Huge inconvenience and financial loss!I contacted Kim to ask her what was going on with my June 1st move. She said she knew nothing about delay. I get an email (no call) from Kim at 2:01PMsaying: "The dispatcher is telling me there's no way he can make the original date of pick up, but my supervisor wants you to provide a list of the charges you're going to incur for the change of date."On 5/31 at 4:46PMI email a list of costs I will incur on a daily basis each day I'm there beyond June 1st. $40/day (guessed) although my landlord texted me later for $50/day plus $5/day electric. I also convey Tuesday is the last day it will work and pray it happens and asked for a guarantee from them. At that time I also ask why things fell through as I'm still left in the dark.6/1 at 8:43AMKim emails me a long email saying the truck has emergency repairs. And more realistic time to expect them was 12 - 2p on 6/2 but they may arrive earlier. She said: "I can, however, confirm that they will be ready and present on Tuesday. Thank you for providing a list of your expenses. I will forward them to my supervisor."Email sent 6/1 at 12:07pI send her a revised final detailed accurate list of new costs I have to cover due to this delay. Includes the following: Rental $50/day, Electric $5/day, Phone/internet $3/day, Food $25/day. Also sent her the text screen capture proof from my landlord asking for $50/day.I'm contacted again by the Dispatcher in the afternoon saying Tuesday is not going to happen either. At this time I share this delay will cost me more than the daily expenses shared prior as Wednesday was my busiest day of meetings and business that I could not and would not be able to cancel. I conveyed it had to be 6am or 7am pickup and I must leave by 9:30a and no later. Roger the Dispatch Manager guaranteed a 7am pick up or he would take$500.00 off my estimate. In addition the expenses that a new person, Rob (another manager) approved, I was advised by Kim to contact him to follow up on those expenses. After three calls throughout the day and no Rob to speak with I gave up and hoped for the best. I was now transferred to a new sales rep or Manager Barbara, to handle my account since Kim kept changing values in the estimates causing costs to continue to go up and discrepancies in the favor of United.6/2/15 at 5:56PMI'm advised by Dispatch Manager that Wednesday is not going happen at 7AM and expect some time in the afternoon, maybe 3 or 4PM. As you can imagine I regurgitated the above dialogue about the time it must be and the guarantee that was given. Roger ignored that and laughed about it continually saying they will be there in that afternoon, I guarantee it bla bla bla. After some time on the phone and the same no big deal attitude about the third delay I lose it and say I'm done!  I can't possibly trust any of your words or guarantees. I contact one other mover I  had considered some time back (sadly they are not much better in the integrity and honesty department). One hour later my phone is ringing non stop from United--I do not take the calls.6/2/15 at 7:52PMI get a text (first ever) from Roger/Dispatch Manager (818-462-3177) saying he spoke with his manager (hmmm who is that??) and they'll pick up at 1PM and extend discount of $110.00 on my move.The other mover (fyi: is a sub-contractor for United and 100% independent) agreed to pick up next day at 10am. They showed up at 9:45AM and handled everything. That was the best part of their service to date. (but of course it was, they were not United Moving employees).The new mover cost me hundreds of dollars more then United bid and mystery credits for inconvenience.The delay and change of servicer cost me over $600.00 anxiety and stress that is beyond these words.I still yet to get back my $200 deposit which they are denying my refund claim with my credit card company.

Service cost: $2094

United Transportation Moving & Storage was used for my daughter's move from Oregon to Iowa.  This was a rather small move, with the original estimate at just over $1000.  Two days prior to the scheduled pickup, United contacted us to state that they would be picking up a day early.  When I protested, I was told the change was due to a truck inspection.  I agreed to allow United to pick up items the evening prior to the scheduled move.  That afternoon, they called to postpone pickup until the morning of the original move date.  They arrived around 2:00pm, and loaded all items.  After all items were loaded on the Enterprise rented truck, the crew informed my daughter that the shipment was over the estimated volume, and presented her with a new contract with additional charges for the increased volume.  This is a clear violation of federal law, as the bill of lading clearly state that changes must take place prior to loading or otherwise beginning the job.     I attempted to contact the moving company the day after pickup on my daughter's behalf, but there was no answer (it was a Saturday).  On the following Monday, I contacted United with my complaint regarding the charges.  My complaint was handled by Kim, who was very nice, quite professional, and in general quite helpful.  Unfortunately, Kim had no authority for decision making, and supervisors with that authority were unwilling to speak with me by telephone.  Numerous telephone calls regarding the extra charges ensued over the next few days due to United being unwilling to respond to my complaints in a timely fashion.  In one situation, I was told that a supervisor was simply tired of hearing about my complaints and didn't want to deal with me that day.     United refused to honor the original binding estimate, but after several telephone calls ultimately adjusted the amount due on delivery downward from the price given at pickup.  Granted, the extra charges amounted to a few hundred dollars, instead of the thousands that many report here.  However, the financial portion was only part of the issue, as my trust of this company was irrevocably broken.     Because of that violation of trust, I was suspicious that United would tack on extra charges at the time of delivery, most likely long carry charges.  I discussed this with Kim.  She in turn spoke with a supervisor who agreed that 175ft of carry was included in the moving costs.  I measured the distance from the street to the entrance of my daughter's apartment at 100ft, utilizing a metal tape measure.     We were informed that delivery of goods would take place on a Saturday, but no phone call came.  The next day, household items were delivered.  As expected, the driver assessed a long carry charge of $75.  My daughter, desperately wanting her items (and having now read other reviews on this site), simply paid it.  After the items were safely delivered (and without breakage, I might add), I called Kim to protest the long carry charges.  Kim stated that the driver told her the carry was 400ft.  I pointed out to Kim that I had measured the distance myself, and that 400ft was inaccurate.  After discussing this issue with Kim over the telephone, United agreed to refund $35 of the long carry charges.  Again, I will admit the financial issue is minimal, but at some point principle and honesty become the largest issue.  This was one of those times.     I notified Kim during my dispute that I would be passing this information on to federal regulators and the Better Business Bureau, which I have done.  While I am thankful that Kim was able to be professional with me, if possible, I would give United ZERO starts as I believe they are a deliberately dishonest company that finds every possible way to add costs to a move.  They also have an extremely rude dispatcher.  Yes, they will have your lowest bid.  No, don't believe it.  Do not use their services under any circumstances.

Service cost: $1100

I have booked many movers since my job requires me to run across the country. My items would get damaged and at one point, they even went missing. I was a bit skeptical at first after reading this company's reviews were on both sides of the spectrum, but my colleagues recommended them, so I gave them a shot. Entrusting someone with your furniture, especially mine that are traditional and priceless items passed down from my late mother, is a very delicate thing. The last thing you want is to start a new life in a new place on the wrong foot. I'm what you call somewhat of a "worry wart" and always call on updates regarding the process multiple times. Petty things such as double or even triple checking the right address and my special requests for my delicate furniture. The employee was very patient and understood my instructions. After the process, I checked for any damages and assured every item was in place. I have to say, for being such a high-maintance customer, my service was excellent. I highly recommend them.

Service cost: $1000

I recently bought a new home and needed help moving everything to the new location. I heard about this company through a coworker and decided to check them out. When I called I was nicely greeted and was able to schedule my appointment time in less than 20 minutes.I was a given a time window of 9-11 am. On moving day the crew showed up at 9:30 sharp, which I highly appreciated so I could get the moving done early. They loaded everything correctly, being cautious not to scratch the furniture. Everything made it safely to my new home. They even helped me by placing the boxes in the appropriate rooms. I didn't have a bad experience and the customer service was great! I would recommend United Trans. Moving and Storage if you need help moving.

Service cost: $100

I had to move from an apartment to a house a couple miles away (LA to San Fran). My grandma was sick, and needed some extra help to be able to stay in her home. I used United to help me move my stuff. They were very courteous, and gave me a quote so I knew how much it was going to be up front. The movers that came were very gentle with my stuff, and everything arrived at my grandma's quickly, and unbroken. Overall I am very happy with my experience with United and I would go to them again the next time I need to move. I highly recommend!

Service cost: $1200

On the day before our scheduled pick-up their dispatcher called to say that they would not be able to accommodate us for another five days. We had sold our house and the new owners were moving in the day after. I explained this to the moving company and his response was for me to leave in in front of the carport and they'd be by in five days. We had to change our travel reservations and place our boxes in a storage unit. They did show up seven days later. At our destination in Honolulu it took three reschedules for delivery because they had no island crew. Two men were brought in from L.A., one box missing. Leave it out for all to take? No morals, no discount or even an apology.

Service cost: $2581

Worst moving experience I have ever had. Once the truck showed up and they were half way done loading it we where told there wouldn't be enough room on it for all my household items. We had to leave a fairly new washer and dryer behind while at the same time getting charge an extra $1000 from their quote. Barbara their sales rep refused to give any discount on what we had to leave behind. They lost a brand new comforter still in the original packing from the store we purchased it from two days before we moved.

Service cost: $3753

Awesome moving company! While I was stopped in LA recently after a work trip but before flying home, a friend used United Transport Moving & Storage to re-locate both his home and home office to a new residence in the city. The process was speedy, efficient, cost-effective, and highly/professionally communicative. He had nothing but great things to say about their services and I witnessed the proof myself during the process. Highly recommended for those in north LA and surrounding areas.

Service cost: $400

If anybody has ever moved, you know finding a reliable, honest company is a very hard thing to do. I spoke with several companies. Their phone reps were pushy and seemed to just want to collect payment and rush on to the next caller. My rep at United Transportation Moving And Storage was the total opposite. She was patient and walked me through the entire process. She wanted to be sure that we covered everything so there were no surprises come moving day. Would highly recommend them if you want someone friendly And reliable!

Move size: 4 Bedroom Home Service cost: $4782

I have been dealing with this company for a move that occurred LAST YEAR in June-July 2016. I went through the entire process of having our goods destroyed by their shoddy work and filing a claim with Anthem. Anthem APPROVED my claim MONTHS ago and this company WILL NOT reimburse me at all for the damage that they caused! The owner says they will not pay me anything because I have posted NEGATIVE reviews and ruined the reputation of his company. Well, I will continue to post negative reviews to let people know that company is a DISASTER - PLEASE DO NOT USE THEM!! You will DEFINITELY regret it!!

Move size: 2 Bedroom Home Service cost: $6544

Run away! They claim in their emails to have an A+ BBB rating, but actually are not even members and have and multiple complaints against them.These people have held my things hostage for over 2 months now because I refuse to give into their extortion. They jacked up the price on moving day by 32%, adding surprise "fees." When I called several times asking to speak to a supervisor, they hung up on me. They refused to give me the location of my property. They won't respond to emails. Now they say if I don't give them what they demand ($2201.98 ABOVE agreed upon price) that not only will they keep my things, but charge me for storage. Be warned, you agree on a contract, and they send one with different wording for your signature. There seems to be no actual management that you can speak with, just the ringleader dispatcher that growls in his heavy Russian accent "too bad-you sign contract!" Horrible people with no ethics. Save yourself; get a binding contract from another company, and go with another company.

Move size: 2 Bedroom Home Service cost: $6897

I wanted to say thank you to united transportation movin. And storage for a wonderful customer service , you moved my family from California to Idaho , the formen Hector , Fransico and Manuel work hard and took good care of all my belongings , very professional the price did not change , and thank you to the representive Tammy , for quote and price everything was as promised and the Boris the driver gave me good delivery no damage , no scratches and no missing items . Love them will use them again . I highly recommend .

Move size: 2 Bedroom Home Service cost: $3800

If I Could Give 20 stars I WOULD! THEY WERE ABSOLUTELY AMAZING!! From Beginning To End.. When they arrived at the Location at 6 a.m. they packed up my Entire place in an hour. And we Were On Our way to Arizona ! When we All arrived they were already there and waiting! And My Place was unpacked within an Hour and they were on there way back to L.a.! I have to say I'm So Impressed with these guys and there efficiency , professionalism, and hard work and I have NEVER seen such fast workers with quality service!! I WOULD Recommend this company a Million times over!! Thank You guys for Making this Big Move Soo Easy and pleasant!!

Move size: 1 Bedroom Home Service cost: $1325