United Transportation Moving & Storage

I hired United Transportation Moving & Storage to move me from LA to Indianapolis. the office staff was very thorough and professional. The movers showed up on time and had my home packed up in a matter of hours. They were organized & used extreme care when moving my items. All of my items arrived in Indiana on time and they unpacked everything and nothing was damaged at all. The price was very reasonable and I couldn't have asked for a better moving experience.

Service cost: $700

Can I just say united transportation. First of all Moving is such a pain anyway and this one was just pure stress. We had a date set and everything in motion except movers. We had called, emailed a bunch of places, and honestly I had had enough I wasn't comfortable with anyone and they all seemed shady. My girlfriend then took over and within minutes sent me this link. I called and Spoke to Beatrice and immediately was at ease. She was so nice and informed me of everything you would hope a company would tell you even the "hidden" fees as you would say. Which they didn't have any. They were Very honest.

We had an apartment set to move and the date then we lost the first place due to someone not wanting to leave and had to "settle" for another one. This pushed our move up 2 weeks, I called Beatrice freaking out nearly crying worried we would have to pay an extra fee because we had moved up our move, She told me not to worry they would work it out. She put me on hold for a few moments got on the line and assured me they could have 3 guys for me on the day and it WOULD NOT COST EXTRA!! What!?

The moving day came and we had 3 guys Christian, Christo, and Jaime. Let me tell you these poor guys had stairs everywhere. Not one complaint out of there mouth! They smiled and were even joking with me throughout the process. They were all very nice and moved fast! We had them for 4 hours and I knew it would be longer we had a ton of stuff and Heavy stuff at that. All in all it took about 7 hours and it costs us under $700. Honestly It was well beyond worth it! I can't imagine moving ourselves and united tranportation made the "MOVING" Part so easy and painless. Thank you so much. I am beyond grateful. Thank God m girlfriend found you guys I will so use you agan when we move next time and 1000% Recommend you! Thank you for Working with us and making the move easy.. You're the best!

Service cost: $2489

So glad I choose this company! I was really stressed about moving from Van Nuys to San Diego on a budget. The owner was very friendly and understood my situation. He was able to get me a great deal. Not only did I receive a great deal, I got to do no heavy lifting or driving a huge truck by myself. They were able to all of my stuff on time and there was no damnages to my personal items. I would would highly recomend this company to people who are looking for great services and a deal.

Service cost: $1185

To all using this company I say be careful. I did a move on Feb 20 and got it done in two hours. I understood that they have a min of 3 which was fine. I paid 60 in cash and 306 on card. I end up finding out two days later that I got charged 376 on my card and 200 extra that I didn't authorize. The guy that came couldn't even do the math and was trying to charge me more so I corrected his math and showed him my copy for what I was supposed to get charged.
I am now disputing unauthorized charges do to this company and have to report them further since I don't feel this is the first time. I feel the drivers kept my cash which showed up 2 hours late and the office kept lying to me where my track and two workers were at. I say stay far away as possible don't trust them even if they have better prices. The messed up thing about all this, another company recommended this to me which I will report too. Everything that was getting delivered to the house ended up leaving since the guys were two hours late to start with.

Service cost: $366

I received an amazing customer service from beginning to end with United transportation. Their quote was very competitive and affordable. The driver of the company did a full pack and delivery for me. My price was never increased and the job was done to perfection. My delivery was made in the time as agreed and the drop was smooth as expected. I would highly recommend this company to anyone who is doing a move and expecting to be treated with respect and honesty. Very proud to say that I'm a very happy customer and for that I'm grateful.

Service cost: $8280

I had a horrible experience in the past with moving companies so I can definitely say with confidence that United transportation are reliable and honest moving company. They were very professional packing. They were there to walk me through the whole process. Came in very nice guys that packed my belongings with care. The price stayed the same which was my main concern. I couldn't believe my items were delivered within 4 days. So I can say with confidence that I would definitely recommend them to anyone that I know. Thank you. Emily.

Service cost: $33500

This was far more better than your average U-haul. They truly care about helping people and it inspired me to write this review. I never write company reviews because I feel its a bit cliche , but honestly I feel they helped me , built rapport , and truly made me become a return customer for life. The prices were extremely low and the discounts were amazing. The employees helped me from the short phone call to my new move in :) I truly appreciate this business of "helping hands".

Service cost: $100

This company was amazing! I had to move my business to a new office building and was told about United Transportation Moving and Storage from a friend of mine. The whole move was super easy and the price was extremely reasonable. The movers were extremely professional and friendly. They even went out of there way to help me with some of my personal belongings I had at the office. I never asked them to help me with those but they kindly asked if I needed help moving this one box down to my car that I would be taking home with me. It was fairly heavy but I was going to just have a co-worker help me instead they sprang into action and moved it for me and all the while with a smile on their faces. If only more companies operated they way they did! I would recommend this company to everyone for any type of move!

Service cost: $150

I was staying in Ohio with one of my closest friends for a couple of months as she was looking to transition back to NYC. She had a new baby and way too much stuff for us to drive up ourselves with the truck. She was frantic, and I decided to look into a moving company to make it a less strenuous process. I found this particular moving service through some of the folks in the neighbourhood. I called them up, explained that we were going to need a few movers and a large truck because we were going up to  NYC. They price quoted us 3000 which was more than reasonable considering the abundance of items, and the distance. Upon arrival the workers were very helpful. We had not had the ability to wrap the large furniture items as it was just two women and a baby. They went above and beyond to make sure the furniture was well wrapped and placed in the truck gently. She had a lot of fragile items and the workers took extra special care not to damage anything. We were very happy to find that all of her items made it safe and sound to New York . These movers were friendly, helpful and showed the utmost professionalism. Very appreciative of the painless moving experience that they provided.

Service cost: $3000

After spending half the day on the phone and talking to 3 other moving companies that did nothing but stress me out, I was glad to settle on United Transportation Moving and Storage. Our moving costs were covered by the company I was to work for, so I was not shopping on price, but their bid came in as the second lowest bid anyway. The sales agent was methodical and explained the ins and outs of long distance moving and explained everything and gave us solid assurances about our time-frame and the approximate costs. They told me according to my
description it could take 3-4 hours of packing time and what I should do to speed up the process. They came in at 3 hours and 15 minutes and my wife insisted on running down to Dunkin Donuts and getting them some snacks. I had to make them wait 10 minutes as they were already done.

This crew was very professional, as was the crew that unloaded our stuff at our new town house in Mahwah, NJ. There were plenty of other stresses around this trip, but moving was not really one of them. Not planning another move anytime soon, but will call these guys first when we do.

Service cost: $3000

They deserve negative stars. Please do not use this company with it's multi addresses, use of aliases for the owner, the owner Ben who denies he's the owner, and the evasive and crooked tactics they use. They will low ball your move, then jack up the price for bullsh*t reasons when they have you at your most vulnerable. They will take your stuff and then they will refuse to give it back unless you pay their ransom money, or they pretend that they have no availability to deliver, even after they suggest the dates they can deliver. Magically, that date becomes unavailable, but could be yours IF you pay through the nose for priority delivery. They yell at you, blame you for their mistakes and terrible ethics, and give every lame excuse under the sun (even ones that contradict each other) why they can't deliver your stuff. So not trust these base, lying pieces of garbage. They should be run out of town on a rail.

Move size: 4+ Bedroom Home Service cost: $2900

Quoted $1342 and a Wednesday move. No movers, no call.
I called them in all my free time while packing ect
My move was rescheduled to Friday. Friday, no movers, no call. Once again, I call and customer service promised compensation and a Saturday move.
Mover shows up at 5, storage closes at 7. One dude in flip flops can't move a 5x10 storage in that time. I open the storage door, first thing put of his mouth was, "this is going to cost twice as much"! He knows this how? Fee went from $1342 to $2642 in 2 seconds! I sent this scamming bozo packing.
The foreign dispatcher calls me, offers me a move for $1700 because " he is a nice guy"! Now, Im back at square one, finding a professional moving company and out $600 for a hotel since they didn't show up as scheduled. How can anyone trust this company? Now, they are offering to return my $200 deposit to remove my post!
Very unethical! Liars! Scammers!

Move size: Studio Service cost: $2684

Worst movers to work with. Came late for pick-up, and said will show up next day. Came late, and disrupted my travel plans. Don't value your time and no commitment. On day of pick up increased the cost from 1500 to 2500. The loader put all the charges. Still waiting for delivery.

But they donot offer any discount for their negligence.

Such a shabby and poor experience with the United moving company. If had time, I would take legal route. I hope some one teaches them a lesson
I am surprised to see people giving 5 stars (may be shady ones..).

Move size: 2 Bedroom Home Service cost: $2500

I'm happy to say that United stepped up to the plate and worked hard to make sure I was satisfied wit my moving experience. There was a break down in communication in the beginning but was quickly resolved by United. On top of that, they credited me $630 for packing and material and are going to replace my broken items. Moving sucks, things happens and things don't always go according to plan, but when a company admits its faults and then works hard to make amends and make sure the customers is satisfied, that goes a long way!

Tami was awesome. You could tell that she really cared and wanted to make things right and you know what? She did! It's easy to write a bad review when you feel service didn't meet your expectation or you were dissatisfied with the outcome but most don't take the time to update when a company made good on their promise. Although there were some bumps in the road, Tami extended herself to make sure the bumps were smoothed out and I walked away happy at the end of the day.

Service cost: $3000

I want to say thank you to UTMS for moving my family from Oceanside to Honolulu I was contacted by Tami and we had good communication, she was polite and she was very detailed about what's included in the service and she also checked the dates that will be cheaper to move.

Ben Call to confirm a day in advance and the guys were on time Boris, Manuel, and Rocky work fast and protected all my belongings.

Delivery was done after 2 weeks Hector and Rocky assemble all my furniture in my new home.

I don't have any damages. This is my 1st time moving I was a little scared but they made the moving process much much easier they were available for me.

I recommend UTMS to all families that are moving, they truly care about their customers. I couldn't be any happier with my choice.

They are 5 star moving company.

Move size: 4+ Bedroom Home Service cost: $1800

This moving company has lied, decieved, and now illegally impersonated me to scam my credit card company!

I began the process of moving from VA to HI in October and everything was great- they seemed legit but once my items were picked up on 12/26/17, I had to call and email everyone week (sometimes 3+ times) to even get a response of "What do you need to know? We don't know where your stuff is." What? I just paid you $1,450.80 and you don't know where my items are?

I was told once my shipment made it to LA, I'd receive a call, I called on 1/1/18 and was told "We don't know." So I called back every few days ..and finally moved on 1/24/18 and was told it would be two more days until my things arrived, I called in 2 days and they say 3 more days..I call and they say 1 week..okay, now you guys are messing with me..a week later, they say 2 more weeks until my shipment arrives, what!

The two weeks passed after recording and documenting every phone call and email, mind you, we are told we will receive a call from the delivery man; he calls to tell us he was fired from United that day..so we hire him ourselves, as a private contractor; this contractor, myself, and bf go to the storage unit that was actually on island on 1/24/18 as well (they lied and said it wasn't) and pick up our own items and deliver to our own apartment since United did not fulfill the contract and lied the whole time! We took matters into our own hands and became our own movers.

Two days later, United charged my credit card for a delivery fee of $1173.28 which they did illegally and fraudulently! I worked with my credit card company and TODAY 3/10/18 was told United sent them a letter claiming to be ME stating I authorized the above payment. I DID NOT. United illegally forged my signature!! I have already filed a complaint with the BBB and will continue to file complaints so this doesn't happen the anyone else. I have now had United STEAL my identity in forging a letter. I am disgusted and shocked.

Quick add- there is another family on the island who's things were also in our storage unit and they're going through the exact same scenario and issues and are filing complaints of their own; also working with the credit card company as they were illegally charged as well!

Please do yourself a favor and DO NOT work with this company. They will steal you money, time, and peace of mind.

Move size: Studio Service cost: $2624

I booked my move from Oregon to New York through a broker company that contracts with United to perform the actual move. I will preface this review with admitting that using a broker caused some miscommunication and contributed to some of the issues with this move. That being said, the service I received from United was extremely unsatisfactory. It took nearly 2 months to move my belongings, and the customer service was truly horrible.

My pickup was initially scheduled for December 19. On December 21 at 9 pm, the driver called and said he would be arriving in about an hour. My storage unit closed at 10, so we agreed to meet at the storage unit first thing the next morning instead. The driver and one assistant showed up the next morning three hours later than the agreed upon time.

This was only the beginning. My belongings were picked up on December 22, and driven to California, where they sat until my delivery on February 15. The initial delivery was supposed to be on January 15! The delivery was repeatedly pushed back, and it was very clear that United was making absolutely no effort to ensure a timely delivery. In addition, they make you sign a contract that says they have 21 business days to make the delivery. So you basically have no recourse if your delivery is extremely delayed. And the reimbursement for a late delivery is only $30 per day. Hardly appropriate for such a huge inconvenience!

The company also doesn't typically accept credit cards (which seems a little sketchy to me). However, I arranged to pay the remaining balance due upon delivery by credit card. Unfortunately, there was a last minute problem in which my credit card was declined the night before delivery. I arranged with management to pay by credit card the morning of delivery, but when the driver found out about this, he refused to come to my house to deliver my belongings! The driver refused to deliver unless I had cash or money order, despite my having made special arrangements. This was obviously not communicated to the driver and was a huge inconvenience and burden.

Between the late pickup, extremely late delivery, and poor customer service, this move went absolutely horribly. I will not be using United for any future moves, nor would I recommend them to a friend. The only positive remark I can make is that my belongings arrived in decent shape with very few damages.

Move size: 1 Bedroom Home Service cost: $6400

I booked my move from Oregon to New York through a broker company that contracts with United to perform the actual move. I will preface this review with admitting that using a broker caused some miscommunication and contributed to some of the issues with this move. That being said, the service I received from United was extremely unsatisfactory. It took nearly 2 months to move my belongings, and the customer service was truly horrible.

My pickup was initially scheduled for December 19. On December 21 at 9 pm, the driver called and said he would be arriving in about an hour. My storage unit closed at 10, so we agreed to meet at the storage unit first thing the next morning instead. The driver and one assistant showed up the next morning three hours later than the agreed upon time.

This was only the beginning. My belongings were picked up on December 22, and driven to California, where they sat until my delivery on February 15. The initial delivery was supposed to be on January 15! The delivery was repeatedly pushed back, and it was very clear that United was making absolutely no effort to ensure a timely delivery. In addition, they make you sign a contract that says they have 21 business days to make the delivery. So you basically have no recourse if your delivery is extremely delayed. And the reimbursement for a late delivery is only $30 per day. Hardly appropriate for such a huge inconvenience!

The company also doesn't typically accept credit cards (which seems a little sketchy to me). However, I arranged to pay the remaining balance due upon delivery by credit card. Unfortunately, there was a last minute problem in which my credit card was declined the night before delivery. I arranged with management to pay by credit card the morning of delivery, but when the driver found out about this, he refused to come to my house to deliver my belongings! The driver refused to deliver unless I had cash or money order, despite my having made special arrangements. This was obviously not communicated to the driver and was a huge inconvenience and burden.

Between the late pickup, extremely late delivery, and poor customer service, this move went absolutely horribly. I will not be using United for any future moves, nor would I recommend them to a friend. The only positive remark I can make is that my belongings arrived in decent shape with very few damages.

Move size: 1 Bedroom Home Service cost: $6100