United Transportation Moving & Storage

I was staying in Ohio with one of my closest friends for a couple of months as she was looking to transition back to NYC. She had a new baby and way too much stuff for us to drive up ourselves with the truck. She was frantic, and I decided to look into a moving company to make it a less strenuous process. I found this particular moving service through some of the folks in the neighbourhood. I called them up, explained that we were going to need a few movers and a large truck because we were going up to  NYC. They price quoted us 3000 which was more than reasonable considering the abundance of items, and the distance. Upon arrival the workers were very helpful. We had not had the ability to wrap the large furniture items as it was just two women and a baby. They went above and beyond to make sure the furniture was well wrapped and placed in the truck gently. She had a lot of fragile items and the workers took extra special care not to damage anything. We were very happy to find that all of her items made it safe and sound to New York . These movers were friendly, helpful and showed the utmost professionalism. Very appreciative of the painless moving experience that they provided.

Service cost: $3000

After spending half the day on the phone and talking to 3 other moving companies that did nothing but stress me out, I was glad to settle on United Transportation Moving and Storage. Our moving costs were covered by the company I was to work for, so I was not shopping on price, but their bid came in as the second lowest bid anyway. The sales agent was methodical and explained the ins and outs of long distance moving and explained everything and gave us solid assurances about our time-frame and the approximate costs. They told me according to my
description it could take 3-4 hours of packing time and what I should do to speed up the process. They came in at 3 hours and 15 minutes and my wife insisted on running down to Dunkin Donuts and getting them some snacks. I had to make them wait 10 minutes as they were already done.

This crew was very professional, as was the crew that unloaded our stuff at our new town house in Mahwah, NJ. There were plenty of other stresses around this trip, but moving was not really one of them. Not planning another move anytime soon, but will call these guys first when we do.

Service cost: $3000

They deserve negative stars. Please do not use this company with it's multi addresses, use of aliases for the owner, the owner Ben who denies he's the owner, and the evasive and crooked tactics they use. They will low ball your move, then jack up the price for bullsh*t reasons when they have you at your most vulnerable. They will take your stuff and then they will refuse to give it back unless you pay their ransom money, or they pretend that they have no availability to deliver, even after they suggest the dates they can deliver. Magically, that date becomes unavailable, but could be yours IF you pay through the nose for priority delivery. They yell at you, blame you for their mistakes and terrible ethics, and give every lame excuse under the sun (even ones that contradict each other) why they can't deliver your stuff. So not trust these base, lying pieces of garbage. They should be run out of town on a rail.

Move size: 4+ Bedroom Home Service cost: $2900

Quoted $1342 and a Wednesday move. No movers, no call.
I called them in all my free time while packing ect
My move was rescheduled to Friday. Friday, no movers, no call. Once again, I call and customer service promised compensation and a Saturday move.
Mover shows up at 5, storage closes at 7. One dude in flip flops can't move a 5x10 storage in that time. I open the storage door, first thing put of his mouth was, "this is going to cost twice as much"! He knows this how? Fee went from $1342 to $2642 in 2 seconds! I sent this scamming bozo packing.
The foreign dispatcher calls me, offers me a move for $1700 because " he is a nice guy"! Now, Im back at square one, finding a professional moving company and out $600 for a hotel since they didn't show up as scheduled. How can anyone trust this company? Now, they are offering to return my $200 deposit to remove my post!
Very unethical! Liars! Scammers!

Move size: Studio Service cost: $2684

Worst movers to work with. Came late for pick-up, and said will show up next day. Came late, and disrupted my travel plans. Don't value your time and no commitment. On day of pick up increased the cost from 1500 to 2500. The loader put all the charges. Still waiting for delivery.

But they donot offer any discount for their negligence.

Such a shabby and poor experience with the United moving company. If had time, I would take legal route. I hope some one teaches them a lesson
I am surprised to see people giving 5 stars (may be shady ones..).

Move size: 2 Bedroom Home Service cost: $2500

I'm happy to say that United stepped up to the plate and worked hard to make sure I was satisfied wit my moving experience. There was a break down in communication in the beginning but was quickly resolved by United. On top of that, they credited me $630 for packing and material and are going to replace my broken items. Moving sucks, things happens and things don't always go according to plan, but when a company admits its faults and then works hard to make amends and make sure the customers is satisfied, that goes a long way!

Tami was awesome. You could tell that she really cared and wanted to make things right and you know what? She did! It's easy to write a bad review when you feel service didn't meet your expectation or you were dissatisfied with the outcome but most don't take the time to update when a company made good on their promise. Although there were some bumps in the road, Tami extended herself to make sure the bumps were smoothed out and I walked away happy at the end of the day.

Service cost: $3000

I want to say thank you to UTMS for moving my family from Oceanside to Honolulu I was contacted by Tami and we had good communication, she was polite and she was very detailed about what's included in the service and she also checked the dates that will be cheaper to move.

Ben Call to confirm a day in advance and the guys were on time Boris, Manuel, and Rocky work fast and protected all my belongings.

Delivery was done after 2 weeks Hector and Rocky assemble all my furniture in my new home.

I don't have any damages. This is my 1st time moving I was a little scared but they made the moving process much much easier they were available for me.

I recommend UTMS to all families that are moving, they truly care about their customers. I couldn't be any happier with my choice.

They are 5 star moving company.

Move size: 4+ Bedroom Home Service cost: $1800

This moving company has lied, decieved, and now illegally impersonated me to scam my credit card company!

I began the process of moving from VA to HI in October and everything was great- they seemed legit but once my items were picked up on 12/26/17, I had to call and email everyone week (sometimes 3+ times) to even get a response of "What do you need to know? We don't know where your stuff is." What? I just paid you $1,450.80 and you don't know where my items are?

I was told once my shipment made it to LA, I'd receive a call, I called on 1/1/18 and was told "We don't know." So I called back every few days ..and finally moved on 1/24/18 and was told it would be two more days until my things arrived, I called in 2 days and they say 3 more days..I call and they say 1 week..okay, now you guys are messing with me..a week later, they say 2 more weeks until my shipment arrives, what!

The two weeks passed after recording and documenting every phone call and email, mind you, we are told we will receive a call from the delivery man; he calls to tell us he was fired from United that day..so we hire him ourselves, as a private contractor; this contractor, myself, and bf go to the storage unit that was actually on island on 1/24/18 as well (they lied and said it wasn't) and pick up our own items and deliver to our own apartment since United did not fulfill the contract and lied the whole time! We took matters into our own hands and became our own movers.

Two days later, United charged my credit card for a delivery fee of $1173.28 which they did illegally and fraudulently! I worked with my credit card company and TODAY 3/10/18 was told United sent them a letter claiming to be ME stating I authorized the above payment. I DID NOT. United illegally forged my signature!! I have already filed a complaint with the BBB and will continue to file complaints so this doesn't happen the anyone else. I have now had United STEAL my identity in forging a letter. I am disgusted and shocked.

Quick add- there is another family on the island who's things were also in our storage unit and they're going through the exact same scenario and issues and are filing complaints of their own; also working with the credit card company as they were illegally charged as well!

Please do yourself a favor and DO NOT work with this company. They will steal you money, time, and peace of mind.

Move size: Studio Service cost: $2624

I booked my move from Oregon to New York through a broker company that contracts with United to perform the actual move. I will preface this review with admitting that using a broker caused some miscommunication and contributed to some of the issues with this move. That being said, the service I received from United was extremely unsatisfactory. It took nearly 2 months to move my belongings, and the customer service was truly horrible.

My pickup was initially scheduled for December 19. On December 21 at 9 pm, the driver called and said he would be arriving in about an hour. My storage unit closed at 10, so we agreed to meet at the storage unit first thing the next morning instead. The driver and one assistant showed up the next morning three hours later than the agreed upon time.

This was only the beginning. My belongings were picked up on December 22, and driven to California, where they sat until my delivery on February 15. The initial delivery was supposed to be on January 15! The delivery was repeatedly pushed back, and it was very clear that United was making absolutely no effort to ensure a timely delivery. In addition, they make you sign a contract that says they have 21 business days to make the delivery. So you basically have no recourse if your delivery is extremely delayed. And the reimbursement for a late delivery is only $30 per day. Hardly appropriate for such a huge inconvenience!

The company also doesn't typically accept credit cards (which seems a little sketchy to me). However, I arranged to pay the remaining balance due upon delivery by credit card. Unfortunately, there was a last minute problem in which my credit card was declined the night before delivery. I arranged with management to pay by credit card the morning of delivery, but when the driver found out about this, he refused to come to my house to deliver my belongings! The driver refused to deliver unless I had cash or money order, despite my having made special arrangements. This was obviously not communicated to the driver and was a huge inconvenience and burden.

Between the late pickup, extremely late delivery, and poor customer service, this move went absolutely horribly. I will not be using United for any future moves, nor would I recommend them to a friend. The only positive remark I can make is that my belongings arrived in decent shape with very few damages.

Move size: 1 Bedroom Home Service cost: $6400

I booked my move from Oregon to New York through a broker company that contracts with United to perform the actual move. I will preface this review with admitting that using a broker caused some miscommunication and contributed to some of the issues with this move. That being said, the service I received from United was extremely unsatisfactory. It took nearly 2 months to move my belongings, and the customer service was truly horrible.

My pickup was initially scheduled for December 19. On December 21 at 9 pm, the driver called and said he would be arriving in about an hour. My storage unit closed at 10, so we agreed to meet at the storage unit first thing the next morning instead. The driver and one assistant showed up the next morning three hours later than the agreed upon time.

This was only the beginning. My belongings were picked up on December 22, and driven to California, where they sat until my delivery on February 15. The initial delivery was supposed to be on January 15! The delivery was repeatedly pushed back, and it was very clear that United was making absolutely no effort to ensure a timely delivery. In addition, they make you sign a contract that says they have 21 business days to make the delivery. So you basically have no recourse if your delivery is extremely delayed. And the reimbursement for a late delivery is only $30 per day. Hardly appropriate for such a huge inconvenience!

The company also doesn't typically accept credit cards (which seems a little sketchy to me). However, I arranged to pay the remaining balance due upon delivery by credit card. Unfortunately, there was a last minute problem in which my credit card was declined the night before delivery. I arranged with management to pay by credit card the morning of delivery, but when the driver found out about this, he refused to come to my house to deliver my belongings! The driver refused to deliver unless I had cash or money order, despite my having made special arrangements. This was obviously not communicated to the driver and was a huge inconvenience and burden.

Between the late pickup, extremely late delivery, and poor customer service, this move went absolutely horribly. I will not be using United for any future moves, nor would I recommend them to a friend. The only positive remark I can make is that my belongings arrived in decent shape with very few damages.

Move size: 1 Bedroom Home Service cost: $6100

My bad experience with United Transportation started at the beginning. We agreed on a time and date for their arrival. They were two days late. They tagged and loaded my belongings and then asked for a gratuity. They have a poor system of ropes to separate clients belongings. I wanted them to store my belongings about 30 days. They palletize clients belongings in the warehouse. Because of their very poor system of separating client belongings with ropes, some of my belongings were put on the wrong pallet. Whoever United Transportation gave my belongings to never called anyone and decided to keep what didn't belong to them. United Transportation is not capable of tracing and or tracking pallets once they leave.
I lost clothing, I lost almost all of my irreplaceable lifelong treasures and almost all of my irreplaceable family heirlooms.

Move size: 3 Bedroom Home Service cost: $3500

Absolutely a horrific experience! We've moved cross country 5 times, and this was BY FAR, the worst experience ever. They up-charged us multiple times, the pickup crew quit 1/2 way through the job, they hired guys off Craigslist coming into our home to pack and move our stuff and the office staff had no idea where our furniture was at any given time during the move. I mean really, I can find my I-phone anywhere, anytime, but they had no way of knowing where their huge truck with all our belongs was located over the course of a week?! We spent 2 full days sitting in an empty house waiting for them to show up. I could go on and on, just save yourself the heartache, frustration and aggravation and do not use them.

Seriously the worst customer service experience of any kind we've ever experienced.

BEWARE, this is NOT United Van Lines.

Move size: 3 Bedroom Home Service cost: $9323

Took over 21 days to get our stuff, from CA to UT. The entire time was a nightmare. Highly unprofessional. They will give you the run around on everything from price to where your stuff is. They charged us $6000 over what they quoted us, after giving multiple updated inventory sheets. They offered to give us a refund of $1400. Haven't seen it, don't think we ever will, as they don't return emails or phone calls. Many items were damaged en route, and their "insurance" its a joke. Save yourself the headache and use another company. I would give 0 stars if I could. Avoid at all costs! Take your money elsewhere! They will bait and switch you, and they will lie to you. They won't treat your belongings with respect. You WILL have items broken, damaged, or flat out destroyed.

Move size: 4 Bedroom Home Service cost: $8600

We moved from Maryland to San Diego. We used a broker who connected us to this company. The mover was fine. It was only him (the driver), it took a while for his help to show up. We felt bad and bought him some cold drinks, and I also gave him a good tip. I think because it was only him, our hardwood floor ended up scratched from moving the sofas. The broker offered $200 for the damage later when I complained because it had been a month and I hadn’t heard back from the company. We took longer than expected and went over the first 30 days free shipping so we had higher cost there than quoted for storage (apparently it’s cheaper if you book it initially) and apparently 90-100% require shuttle delivery which for us is an extra $800+ which we were not told in the beginning. We had different price quotes for both these fees from the broker as well. Maybe if we hadn’t used a broker we would have known about the fee to start? I suspect with all movers there are going to be hidden or not upfront fees. I’ve heard a lot of horror stories with moving and it’s a very scary process. But if I write this review, I get almost half off that unexpected $800+ fee. Our stuff hasn’t been delivered yet so I can’t say anything regarding that, but all in all the guys did a good job packing/loading/moving our stuff. BEST moving and storage (the broker) and the driver who did most of the packing reassured me and made a very stressful time less so and helped the process be smoother. He was apologetic about the floor and even with only one guy initially they were very fast.

I called today because I hadn’t heard and had put in a delivery date for tomorrow. I was very glad for the news they were indeed going to deliver tomorrow. We’ve had our stuff in storage now for about 5 weeks. You have to pay a full month for a weeks extra storage. Moving is so tough (don’t get me started on the hotels while waiting for house to be ready!!) and I hope you have a smooth transition!!

If you are price comparing, our cost below is the final cost for 8938#. (I had very significantly trimmed down our belongings including not transporting many furniture pieces and many full car donations plus garage sales for things that were included in the estimate) after the first extensive estimate, so I was really quite surprised our weight came in higher than the estimate, meaning we didn’t get a refund from the first estimate but actually owed more).

Move size: 3 Bedroom Home Service cost: $7957

This company should not even be allowed to operate. They lost al of our stuff in a supposed warehouse fire (was not supposed to be in a warehouse in California, they had told us would be delivered to Alabama the next week) and have been cold and unresponsive to this devastating loss. I am happy to speak personally with anyone who is considering using this company. DO NOT DO IT. They have a terrible claims company, a dismissive attitude about their obligations and a completely unresponsive customer service department. That doesn’t even get into the fact that they were terrible even at the initial packing up stage where a full service move turned into me and my neighbor helping the two people who showed up pack a 4 bedroom house. It was completely absurd. Save your self the hassle, use any other movers.

Move size: 4+ Bedroom Home Service cost: $8000

I really do not know how to thank these fine people. They were excellent from the start to finish. I got the best possible deal from the sales rep tamara, and the packing and moving services by their team ( hector and fransisco). Execution of all the maneuvers was excellent, fast and accurate and the commitment by them was something to remember. They gave their best and made my money count. They did not keep me waiting for the delivery and handed over all my belongings in great condition. To cut the long story short – I got the best move ever by All services movers.
united transporthen hen Moving is definitely the best way to move.

Move size: 2 Bedroom Home Service cost: $4328

This company uses every opportunity to scam you out of more money. Not only were the movers a whole day late in picking up our items (without ever notifying us of the delay), but later would not give us any information as to where our items were currently being held, when/where they were shipped and would not let us pick up our items from them. We had to get our shipment rerouted and without any documention, invoice or any notification from them of what they wanted to charge us, they held our property for ransom and told us we had to pay cash to get our belongings back (again without any invoice or documention as to what that amount was being charged for)! DO NOT USE THIS COMPANY IF YOU WANT TO KEEP YOUR BELONGINGS!

Service cost: $4130

The movers kept pushing back the pick up time - 10am, 2pm, 4pm.  They arrived about 5pm, and in filing out the paperwork revealed that it could take from 3 to 21 business days from when we told them we were ready for delivery for them to actually deliver, but they hadn't told us that until the truck was there waiting to be filled and we had a flight leaving the next morning.  They finished packing the truck about 10:30pm.
 
We didn't know where we were going to live, so we had the company store our things for a couple months until we found an apartment.  It took them three weeks from when we moved into the apartment to deliver our things, and every time I called to ask when delivery would be, they would say "in two to three days," so I didn't want to buy anything in the interrim.  I was living in an empty apartment with a one-and-a-half year old, sitting on the floor and eating with a couple dishes left by the prior tennant.  If they had just been honest and said, "I don't know, but probably more than a week," I would have bought a folding table and chairs, at least!
 
Delivery day:  They arrived at 9pm in a HUGE truck in our little neighborhood.  We were on the second floor, and one flight of stairs was in the contract, but "No, that's interior stairs.  And a flight is seven steps.  And there's a long-carry charge."  Our apartment is the closest to the street. Uh, uh.  I made a fuss and they caved.
 
Some items were missing stickers, they tried to deliver a bike rack that wasn't ours, stickern numbers didn't line up with what the inventory said they were (e.g. "box" vs. "chair"), and I couldn't check everything off the inventory list because of the missing numbers.  But everything was out of the truck and in our apartment at midnight, and what could I do but sign that we'd received everything?
 
Upon unpacking, I realized one box (I still think it's only one) was missing, along with our vacuum cleaner, which wasn't even listed on the inventory.  My husband's desk had missing and bent pegs from the way the initial movers took it apart, the stand of one of our monitors was broken and won't stand up, and some significant dent-scratches were put in an antique table.
 
We have filed a claim and are waiting for it to be processed.

Service cost: $3031

I was very hesitant when the movers arrived because I heard a lot of horror stories from friends about the moving experience with other companies.  Although I felt a little confident because it was a referral from a friend, in the back of mind I was still worried.  They came in the morning exactly on time.  I spoke with them and expressed what I wanted moved and how and they were very responsive.  As they started loading I went to the room to box some personal things.  When I want back to the living room the couches, coffee tables, side table, entertainment center and TV were already professionally packaged and ready to load.  I was amazed how quickly and professional they were.  Moreover, they took apart my bed which was very complicated with lots of screws and bolts.  They worked very fast loading a huge truck full of boxes.  When we arrived at the destination they loaded everything quickly listening to where I wanted everything placed.   They also successfully assembled my complicated bed.  I was so pleased I can't explain   If you are moving I highly recommend them.  Do yourself a favor during the stressful time and get them to do your moving. .

Service cost: $1782

These people claimed to be professional movers with their own trucks and people. They are not - it is all a scam. They were suppose to arrive at 8am, they arrived at 1pm. They hired a local kid at the 7eleven on the way in and he ended up carrying most to the truck. The truck over heated on the move and we didn't arrive at our destination until 11:30pm. They wanted to unload the truck then, but we said no as it was too late and it was an appartment building - we didn't want to piss off our new neighbors on the first day! The next day, they held our stuff hostage. The dispatcher said that he would not have his guys unload unless I came up with another several hundred dollars. He claimed that we didn't tell him that we had stairs more stuff etc - but we had all of that in the contrat (we had them put it in).  I did not pay it and talked about all the things they did not do and he said - ok, we call it even.  Small victory, but I did have to spend the night on sleeping bags in my new place. In the end, they were $500 cheaper than a real professional mover, but it was not worth it. They were crap, I will use a real moving company in the future!!

Service cost: $1797