United Transportation Moving & Storage

  United Transportation Moving sent out a rep to estimate the amount of stuff that I had.  I showed her everything and was very honest with her.  They sent me a binding moving quote for $8,975.  I agreed to go with them and signed a Binding Order for Service.  On 7/8 they arrived to pick up my stuff.  The lead guy keep saying that I had too much stuff and would have to pay more.  I called Natalie the sales rep I was dealing with and she reassured me that the cost could not go up by more than 10% of the estimate.  So I went ahead and let them load up my stuff.  Later in the evening when they were almost done a supervisor (a Russian guy named Roger) came over.  He said right away, we have a big problem.  He accused me of lying and hiding stuff and said unless I agreed to pay more they would bring everything back.  Well I didn’t know what to do, I need to be in Texas (my car was already on the way) and I knew I would have a heck of a time finding another moving company, so I said ok.  I asked him how much more and he said he would figure it out.  After about an hour he gave me a new contract for $12,888.  I agreed to the amount and signed the contract.   I asked Roger how long it would take for me to get my stuff delivered.  He told me 3-5 days.  Well that turned out to be a big fat lie.  Once I got to Texas I would call the company everyday to get an update on my stuff and every day I would talk to a new person and get a different date on when it would be coming.   Finally I spoke to the manager, Alex and he told me my stuff would be arriving on Monday July 28th for sure and that the driver was in New Mexico.  I actually ended up getting my stuff on Thursday, July 31st and the driver told me that he had left California 2 days ago (so he left with my stuff on Tuesday).  So the whole story by Alex the manager was a lie.  These people and this company are the worst I have ever dealt with.  Also what they did was illegal.  The original estimate was binding and they were committed to stick to that amount.  I plan to take them to court and I would not recommend using them unless you want to get ripped off.  .

Service cost: $12

I used United Transportation moving & Storage to move from Cape Coral Florida to Sam Jose CA. This company is full of true professionals. I really cannot recommend this company more. The whole process was seamless and transparent and stress free.
Boris was the driver and he came to my home to packed up my apartment showed up early (which was awesome) and were quick and efficient. Shout out to Saul, & Mark. I chose to pack up most of my things but the larger things like my full-length mirror, TV, couch, dresser, dining chairs and artwork they packed up with great care. I was amazed at how well they wrapped everything in plastic and blankets and more plastic.
After the guys took my stuff I got another call from customer service to make sure everything went well and to answer any questions. I was given a delivery window of 7- 10 days.

My stuff showed up on the morning of the 9th day. The driver called me 24 hours in advance and confirmed all the details.

The delivery guys were as nice, professional and efficient as the guys who packed up my stuff. They put everything back together and in the right place and helped clear all of the boxes. Again, pricing and paperwork was super transparent, and I was very comfortable with the whole process.

Overall, this being my first time doing a long distance move I was so nervous, but I really didn't have to be. The process was easy, clear and priced competitively. Also, none of my stuff was broken or misplaced. The cost was extremely competitive. I was quoted $4598 to move and not have to lift a finger, except signing and pulling out my credit card.

Highly recommended.

Move size: 3 Bedroom Home Service cost: $4598

While not a “scam”, this company has been utterly unprofessional and unhelpful. The actual movers that United hires are pleasant and do a decent job (minus a few pieces of damaged furniture), but unfortunately, the company itself is disorganized and a nightmare to deal with.

First and foremost, there is zero proactive communication. You will never hear from them, and even when you call, more often than not, they have no information for you.

Relatedly, there is a huge disconnect between dispatch and their drivers. The central team has either a limited or incorrect view of where your belongings are and cannot provide updates. It took over two weeks for dispatch to find out which storage facility was being used for my stuff, preventing me from retrieving it myself.

The most jarring discrepancy in communication was being told on 12/23 that there was no way my stuff could be there sooner than 1/4 and then getting a call later that day from a driver that he was an hour out.

I ignored the bad reviews because United Transportation Moving and Storage had a decent overall rating, but I would not subject anyone to this moving experience, and deeply regret going with this “cheap” quote.

Move size: 1 Bedroom Home Service cost: $2900

Here is an account of my experience and discrepancies between quotes. I provided this information to the moving company, and have been waiting for 5 months for them to resolve this -- being told over and over again that they are just backed up with other priorities. I told them if I did not hear back, that I would make more public reports of this experience, so here it is:

First Quote: $1185

Sent full inventory list with images and sizes of every item that would be moved

Second Quote: ~ $2500

** I spoke with Sierra (who I texted with back and forth, who called me "hun" and made me feel like we were buds) about the discrepancy between the first and second quotes, and she helped me understand how things were calculated. Over the next several days, we worked on my inventory list to reduce the costs.

Third Quote: $2387

** I had even reduced my inventory list further, after this point, and expected to pay somewhere around $2200, based on my items. On moving day, I was presented with total estimated charges of $3306.44, which was devastating and heartbreaking, to say the least-- because I had been really meticulous with the costs, up to this point. I was moving as a result of COVID-related job loss, and didn't have a lot of money to spare.

Not only that, but my experience with the pickup movers was subpar. They arrived several hours before scheduled time, and bombarded me with phone calls and texts asking for entry, as I was trying to complete my packing process. They told me they could not remove anything from the walls, even though I had been told along the process that they could. Ultimately, I ended up removing my own TV stand with the drill the mover provided, while he told me that my move was a "waste of time". He also broke the door frame in his attempt to prop it open.

When he presented me with the revised estimate, I explained to him the discrepancy, and tried to communicate the lengths I had gone to in order to ensure an accurate inventory list and quote, because I was making the move as a result of unemployment during COVID -- not a great place to be. The mover informed me that 95% of customers end up paying more than they are originally quoted, and that I had no choice but to sign the revised quote, and then call the office on Monday when they reopened.

When speaking with Anna through the process (as I had to call every day for a week leading up to my dropoff-- no one ever reached out to inform me of the actual moving date)-- I was told that "management" was "out of the country" -- and they were every single day I called for several weeks. No one ever reached out to talk to me about the quote dispute, and nothing was handled. I was expected to pay the balance in full, upon drop-off.

I was instructed to submit a detailed claim, which I did, with supporting images showing quotes, inventory lists, text messages, etc-- and I am still (5 months later) seeking the $1100 difference from the rate I expected ($2200) and the rate I was ultimately charged ($3300). As I have started to unpack my items, I have also noticed damages, which the company has asked me to submit ANOTHER claim in regards to. Obviously I just want to have the quote discrepancy resolved and not continue submitting claims that will never be addressed.

Move size: 1 Bedroom Home Service cost: $3500

United Transportation will give you an inexpensive estimate to get your business. Then, the actual expenses are much higher (from cost of boxes to adding 10% fuel surcharges; it wouldn’t matter, which directions you are heading- they will charge you this fuel surcharge).

We have accepted all these extra costs, but to to top it off, they are extremely careless with moving - they broke my dearest instrument (Lute) into pieces. I showed the broken instrument to the driver, he told me to take a picture and email it to the company. Totally, hard-broken and full of tears in my eyes, as writing this message.

Third, they will never deliver your furniture on time. They will be late days to weeks. This is just beyond what is expected in any professional company.

I may have forgiven everything if they did not broke my Lute. I am just hard-broken.

P.S., this email is translation from my friend’s email. My friend who moved, his English is not that great, so this is a translation from Kurdish to English.

Move size: 2 Bedroom Home Service cost: $3317

Flawless move!

I was referred to the company by a former co-worker of mine, I was transferring locations and have never done an service move or even an international move for that matter. I was a little skeptical at first but I must say I was very impressed. From the very beginning ben alongside his company were beyond very helpful, staff was immaculate and very prompt and professional with answering any questions I had and returning each and every phone call. Like I said in the beginning I was very skeptical because of horror stories I have heard in the past, but ben was very informative and hepful during the duration of my move. COMPLETELY redirected me! The movers were very promt and polite as well, VERY PROFESSIONAL might I add. They gave me calls frequently to let me know where they were each and every step of the way. If I had any questions I trusted I was able to call ben and get a direct answer within minutes. I must say, I will refer this company to friends and family. They have exceeded my expectations of any mover, THANK YOU ALL SERVICES AND STAFF !

Move size: 3 Bedroom Home Service cost: $6400

In regards to my move Feb 2021, I'm still waiting on settlement from Anthem/United on items stolen, broken and my bank account being compromised by movers. I was advised that all mover on my case were fired but look here (see pic), they lied to hush me. Well I'm back, still seeking compensation from over a year ago.

Anthem isn't very useful at all either.

AVOID THIS COMPANY AT ALL COSTS. They employ and cover for thieves!!!!

Move size: 2 Bedroom Home Service cost: $5000

This company made my moving expectations by far amazing. They gave me and my family a fair price as well as making sure that our inventory was correct. On pick up day they were professionals and loaded my belongings carefully and quick.

On delivery it was the same professionalism. Which was very stress free as others may not say about their moving experience.They even assembled my furniture which was very helpful.

This company is really the best would recommend them to other.

Move size: 2 Bedroom Home Service cost: $4500

Please use a reputable moving company. Pay the few extra hundred dollars so you get a professional company who doesn't haggle once all your items are on the truck (the guy in charge called his boss and said we had no more than 450 sq ft but in the end charged us for 500 sq ft), doesn't require payment to a random phone number through Venmo or zelle, doesn't mistreat and cause damage to your items (many items were damaged but the most frustrating was my baby's mattress her great grandmother bought for her. They folded it in half and taped it and I had no idea they did this until items arrived), doesn't force you to sign a document stating you will not sue them for any reason after they've loaded all your stuff, doesn't ignore your calls and concerns, doesn't over charge you for the job (our delivery driver said our cubic feet was 50 less than we paid).

Please, pay a reputable company that gives you a delivery window, answers phone calls, has a working voicemail system (because this company does not), has an insurance option that pays more than $.60/item, takes payment using a debit or credit card (we paid the deposit with a card but weren't allowed to do that for the rest of the payments), loads all the items on the quote list (this company tried to stop packing and I still had 8-10 items unpacked that were on the list), uses their own workers and trucks (this company showed up with their own truck but delivered with a one way rental). Need more information to make a decision? Please message me. I can verify I'm a paid customer with my signed contract.

Move size: Partial Move Service cost: $3200

Before I decided to go with this company UNITED TRANSPORTATION I think I called every company there is! I thought it was funny because almost every company that I called only talked trash about all the other company's especially the cheaper priced company's! The WORST company with the highest price was Premiervanlines and Neena is the most horriblest person to deal with she lies and that's is told to me by at least 15 people that had problems with her. Plus she was charging me 2 1/2 times more! I didn't know who to go with at first but what made decied to go with UNITED TRANSPORTATION was the man on the phone! RODGER REED, he spoke like he really cared and that he also really listened to whatI was saying not to mention that he really worked on getting me the best deal out there! I knew that I had a LOT of things and I was sure something would get broke and I was right but it wasn't that bad and when I called Rodger with in minutes he had set me up with the information I needed to file a claim. I don't know if he's a employee or if he's a owner but he really does good at his job! I have already referred 2 people to them and would definitely use them again.  They are not only the best price but they are thousands less then other places! No place can be perfect but this place comes pretty close! They even packed my big glass table top! They wrap all my furniture too! The claim is very easy as well just fill out the form and take photos and send them in and they take care of it!  .

Service cost: $3500

Before I decided to go with this company UNITED TRANSPORTATION I think I called every company there is! I thought it was funny because almost every company that I called only talked trash about all the other company's especially the cheaper priced company's! The WORST company with the highest price was Premiervanlines and Neena is the most horriblest person to deal with she lies and that's is told to me by at least 15 people that had problems with her. Plus she was charging me 2 1/2 times more! I didn't know who to go with at first but what made decied to go with UNITED TRANSPORTATION was the man on the phone! RODGER REED, he spoke like he really cared and that he also really listened to whatI was saying not to mention that he really worked on getting me the best deal out there! I knew that I had a LOT of things and I was sure something would get broke and I was right but it wasn't that bad and when I called Rodger with in minutes he had set me up with the information I needed to file a claim. I don't know if he's a employee or if he's a owner but he really does good at his job! I have already referred 2 people to them and would definitely use them again.  They are not only the best price but they are thousands less then other places! No place can be perfect but this place comes pretty close! They even packed my big glass table top! They wrap all my furniture too! The claim is very easy as well just fill out the form and take photos and send them in and they take care of it! Here is the email to their company!   info@mymovingreviews.com.

Service cost: $3500

I found United Transportation online and was very pleased with the care they took with my belongings. The support staff was excellent in staying in touch with me (even when I nearly forgot to list some furniture for the estimate) and that the movers were careful with everything. Nothing was broken in the move.I was moving from California to Arizona, and found this company to be excellent for such a long move. I would recommend them. For a long distance move (the first I have ever done with professional movers) I was pleasantly surprised at the low cost.

Service cost: $2496

United did an amazing job on my move. The sales department explained all the information to me regarding their services. They had sent a visual estimator out, but after I check around it turned out their price was the most fair of the ones I looked into, so I went with them.The day of the pick up, the dispatched confirmed everything. It was a two day pick up for my 4 bedroom house and 6 of their guys would be coming. They packed all my things on the first day, everything looked perfect. They loaded it all on the second day. Then I got a call from customer service to make sure everything was OK with my move. These guys really have great service.The dispatcher called me to confirm my delivery, and when they arrived, the guys worked fast, were very professional, and they got all of my furniture set up, boxes put where I wanted, and they did a great job cleaning up after they were done.None of my things were broken, stolen, or damaged. Everything was just professional and went over smoothly, very different than what I expected. It was a stress free move, and I would recommend these guys for the great job they did moving my family into our new home.

Service cost: $12000