United Transportation Moving & Storage

While not a “scam”, this company has been utterly unprofessional and unhelpful. The actual movers that United hires are pleasant and do a decent job (minus a few pieces of damaged furniture), but unfortunately, the company itself is disorganized and a nightmare to deal with.

First and foremost, there is zero proactive communication. You will never hear from them, and even when you call, more often than not, they have no information for you.

Relatedly, there is a huge disconnect between dispatch and their drivers. The central team has either a limited or incorrect view of where your belongings are and cannot provide updates. It took over two weeks for dispatch to find out which storage facility was being used for my stuff, preventing me from retrieving it myself.

The most jarring discrepancy in communication was being told on 12/23 that there was no way my stuff could be there sooner than 1/4 and then getting a call later that day from a driver that he was an hour out.

I ignored the bad reviews because United Transportation Moving and Storage had a decent overall rating, but I would not subject anyone to this moving experience, and deeply regret going with this “cheap” quote.

Move size: 1 Bedroom Home Service cost: $2900

Here is an account of my experience and discrepancies between quotes. I provided this information to the moving company, and have been waiting for 5 months for them to resolve this -- being told over and over again that they are just backed up with other priorities. I told them if I did not hear back, that I would make more public reports of this experience, so here it is:

First Quote: $1185

Sent full inventory list with images and sizes of every item that would be moved

Second Quote: ~ $2500

** I spoke with Sierra (who I texted with back and forth, who called me "hun" and made me feel like we were buds) about the discrepancy between the first and second quotes, and she helped me understand how things were calculated. Over the next several days, we worked on my inventory list to reduce the costs.

Third Quote: $2387

** I had even reduced my inventory list further, after this point, and expected to pay somewhere around $2200, based on my items. On moving day, I was presented with total estimated charges of $3306.44, which was devastating and heartbreaking, to say the least-- because I had been really meticulous with the costs, up to this point. I was moving as a result of COVID-related job loss, and didn't have a lot of money to spare.

Not only that, but my experience with the pickup movers was subpar. They arrived several hours before scheduled time, and bombarded me with phone calls and texts asking for entry, as I was trying to complete my packing process. They told me they could not remove anything from the walls, even though I had been told along the process that they could. Ultimately, I ended up removing my own TV stand with the drill the mover provided, while he told me that my move was a "waste of time". He also broke the door frame in his attempt to prop it open.

When he presented me with the revised estimate, I explained to him the discrepancy, and tried to communicate the lengths I had gone to in order to ensure an accurate inventory list and quote, because I was making the move as a result of unemployment during COVID -- not a great place to be. The mover informed me that 95% of customers end up paying more than they are originally quoted, and that I had no choice but to sign the revised quote, and then call the office on Monday when they reopened.

When speaking with Anna through the process (as I had to call every day for a week leading up to my dropoff-- no one ever reached out to inform me of the actual moving date)-- I was told that "management" was "out of the country" -- and they were every single day I called for several weeks. No one ever reached out to talk to me about the quote dispute, and nothing was handled. I was expected to pay the balance in full, upon drop-off.

I was instructed to submit a detailed claim, which I did, with supporting images showing quotes, inventory lists, text messages, etc-- and I am still (5 months later) seeking the $1100 difference from the rate I expected ($2200) and the rate I was ultimately charged ($3300). As I have started to unpack my items, I have also noticed damages, which the company has asked me to submit ANOTHER claim in regards to. Obviously I just want to have the quote discrepancy resolved and not continue submitting claims that will never be addressed.

Move size: 1 Bedroom Home Service cost: $3500

United Transportation will give you an inexpensive estimate to get your business. Then, the actual expenses are much higher (from cost of boxes to adding 10% fuel surcharges; it wouldn’t matter, which directions you are heading- they will charge you this fuel surcharge).

We have accepted all these extra costs, but to to top it off, they are extremely careless with moving - they broke my dearest instrument (Lute) into pieces. I showed the broken instrument to the driver, he told me to take a picture and email it to the company. Totally, hard-broken and full of tears in my eyes, as writing this message.

Third, they will never deliver your furniture on time. They will be late days to weeks. This is just beyond what is expected in any professional company.

I may have forgiven everything if they did not broke my Lute. I am just hard-broken.

P.S., this email is translation from my friend’s email. My friend who moved, his English is not that great, so this is a translation from Kurdish to English.

Move size: 2 Bedroom Home Service cost: $3317

Flawless move!

I was referred to the company by a former co-worker of mine, I was transferring locations and have never done an service move or even an international move for that matter. I was a little skeptical at first but I must say I was very impressed. From the very beginning ben alongside his company were beyond very helpful, staff was immaculate and very prompt and professional with answering any questions I had and returning each and every phone call. Like I said in the beginning I was very skeptical because of horror stories I have heard in the past, but ben was very informative and hepful during the duration of my move. COMPLETELY redirected me! The movers were very promt and polite as well, VERY PROFESSIONAL might I add. They gave me calls frequently to let me know where they were each and every step of the way. If I had any questions I trusted I was able to call ben and get a direct answer within minutes. I must say, I will refer this company to friends and family. They have exceeded my expectations of any mover, THANK YOU ALL SERVICES AND STAFF !

Move size: 3 Bedroom Home Service cost: $6400

In regards to my move Feb 2021, I'm still waiting on settlement from Anthem/United on items stolen, broken and my bank account being compromised by movers. I was advised that all mover on my case were fired but look here (see pic), they lied to hush me. Well I'm back, still seeking compensation from over a year ago.

Anthem isn't very useful at all either.

AVOID THIS COMPANY AT ALL COSTS. They employ and cover for thieves!!!!

Move size: 2 Bedroom Home Service cost: $5000

This company made my moving expectations by far amazing. They gave me and my family a fair price as well as making sure that our inventory was correct. On pick up day they were professionals and loaded my belongings carefully and quick.

On delivery it was the same professionalism. Which was very stress free as others may not say about their moving experience.They even assembled my furniture which was very helpful.

This company is really the best would recommend them to other.

Move size: 2 Bedroom Home Service cost: $4500

Please use a reputable moving company. Pay the few extra hundred dollars so you get a professional company who doesn't haggle once all your items are on the truck (the guy in charge called his boss and said we had no more than 450 sq ft but in the end charged us for 500 sq ft), doesn't require payment to a random phone number through Venmo or zelle, doesn't mistreat and cause damage to your items (many items were damaged but the most frustrating was my baby's mattress her great grandmother bought for her. They folded it in half and taped it and I had no idea they did this until items arrived), doesn't force you to sign a document stating you will not sue them for any reason after they've loaded all your stuff, doesn't ignore your calls and concerns, doesn't over charge you for the job (our delivery driver said our cubic feet was 50 less than we paid).

Please, pay a reputable company that gives you a delivery window, answers phone calls, has a working voicemail system (because this company does not), has an insurance option that pays more than $.60/item, takes payment using a debit or credit card (we paid the deposit with a card but weren't allowed to do that for the rest of the payments), loads all the items on the quote list (this company tried to stop packing and I still had 8-10 items unpacked that were on the list), uses their own workers and trucks (this company showed up with their own truck but delivered with a one way rental). Need more information to make a decision? Please message me. I can verify I'm a paid customer with my signed contract.

Move size: Partial Move Service cost: $3200

Before I decided to go with this company UNITED TRANSPORTATION I think I called every company there is! I thought it was funny because almost every company that I called only talked trash about all the other company's especially the cheaper priced company's! The WORST company with the highest price was Premiervanlines and Neena is the most horriblest person to deal with she lies and that's is told to me by at least 15 people that had problems with her. Plus she was charging me 2 1/2 times more! I didn't know who to go with at first but what made decied to go with UNITED TRANSPORTATION was the man on the phone! RODGER REED, he spoke like he really cared and that he also really listened to whatI was saying not to mention that he really worked on getting me the best deal out there! I knew that I had a LOT of things and I was sure something would get broke and I was right but it wasn't that bad and when I called Rodger with in minutes he had set me up with the information I needed to file a claim. I don't know if he's a employee or if he's a owner but he really does good at his job! I have already referred 2 people to them and would definitely use them again.  They are not only the best price but they are thousands less then other places! No place can be perfect but this place comes pretty close! They even packed my big glass table top! They wrap all my furniture too! The claim is very easy as well just fill out the form and take photos and send them in and they take care of it!  .

Service cost: $3500

Before I decided to go with this company UNITED TRANSPORTATION I think I called every company there is! I thought it was funny because almost every company that I called only talked trash about all the other company's especially the cheaper priced company's! The WORST company with the highest price was Premiervanlines and Neena is the most horriblest person to deal with she lies and that's is told to me by at least 15 people that had problems with her. Plus she was charging me 2 1/2 times more! I didn't know who to go with at first but what made decied to go with UNITED TRANSPORTATION was the man on the phone! RODGER REED, he spoke like he really cared and that he also really listened to whatI was saying not to mention that he really worked on getting me the best deal out there! I knew that I had a LOT of things and I was sure something would get broke and I was right but it wasn't that bad and when I called Rodger with in minutes he had set me up with the information I needed to file a claim. I don't know if he's a employee or if he's a owner but he really does good at his job! I have already referred 2 people to them and would definitely use them again.  They are not only the best price but they are thousands less then other places! No place can be perfect but this place comes pretty close! They even packed my big glass table top! They wrap all my furniture too! The claim is very easy as well just fill out the form and take photos and send them in and they take care of it! Here is the email to their company!   info@mymovingreviews.com.

Service cost: $3500

I found United Transportation online and was very pleased with the care they took with my belongings. The support staff was excellent in staying in touch with me (even when I nearly forgot to list some furniture for the estimate) and that the movers were careful with everything. Nothing was broken in the move.I was moving from California to Arizona, and found this company to be excellent for such a long move. I would recommend them. For a long distance move (the first I have ever done with professional movers) I was pleasantly surprised at the low cost.

Service cost: $2496

United did an amazing job on my move. The sales department explained all the information to me regarding their services. They had sent a visual estimator out, but after I check around it turned out their price was the most fair of the ones I looked into, so I went with them.The day of the pick up, the dispatched confirmed everything. It was a two day pick up for my 4 bedroom house and 6 of their guys would be coming. They packed all my things on the first day, everything looked perfect. They loaded it all on the second day. Then I got a call from customer service to make sure everything was OK with my move. These guys really have great service.The dispatcher called me to confirm my delivery, and when they arrived, the guys worked fast, were very professional, and they got all of my furniture set up, boxes put where I wanted, and they did a great job cleaning up after they were done.None of my things were broken, stolen, or damaged. Everything was just professional and went over smoothly, very different than what I expected. It was a stress free move, and I would recommend these guys for the great job they did moving my family into our new home.

Service cost: $12000

I checked a lot of companies before I moved to NY.  I found United.  I spoke with Natalie, who was very helpful.  Got me all the information I needed and gave me a fair price.  It was not the cheapest, but it was fair.  I wouldn't want the cheapest price for a long distance move.
Roger, the dispatcher confirmed the day before on times.  Guys showed up on time.  Worked very fast.  No problems.  Delivery on time and no damages.  The company followed up with me to make sure everything was going well, which was assuring.  Recommended for anyone.  All in all United made my move easier.  Thank you!

Service cost: $3798

I highly recommend this company to anyone who is looking for a moving company. I needed to move from California to South Carolina and needed help. I was looking for affordable and reliable honest people to make this move easy since I had alot of stuff to haul. I called for a quote and spoke with Natalie. She asked a couple questions and instantly quoted me the best rate compared to other companies I called. On the day of the move, the guys arrived with a truck and immediately started packing and kept track of all the packed items. They were two days early with the delivery and all furniture was unpacked and set up in my new home in South Carolina. Natalie kept in touch with me from the beginning to the end of my move and made my move very pleasant.  If you're looking for an honest and reliable company, you can count on United Transportation Moving and Storage.      .

Service cost: $3000

I had checked out several places for a big move. United was given the exact same information as the other companies. They came out under 1000-2000 under the competitors. So I went with them. I was to be picked up on February 6 2015 but they changed it to the 7th. Which I didn't mind. Was told it would be delivered between the 12-21 of this month. When they packed up things and had it on the truck it went up another 2400.00..Now mind you others had the same info. They assured me that my things will be delivered as promised since I had an address to go to. Had no choice at that moment. My daughters and I drove across to our destination on the 13th of this month and figured it would be another few days before they caught up to us. Each day I called and they would change the date.Each time I would call and they handed the call to the DISPATCHER ROGER, he is the most unprofessional person and bully. He kept putting me on hold and I would start to say something then he would put me on hold again. Said I lied about how much stuff I had and that they needed to wait for another truck..No ONE notified me of any delays that was happening. I am a single Mom with two of my girls and a granddaughter with me. No beds, dishes, furniture, in a house. I do not have the extra money to go out and get new things due to the budget of the moving truck. My granddaughter who is 2 has a difficult time sleeping , my 14 year old doesn't have the clothes that is needed for school, I have spinal stenosis and it's been hell on the floor. We now have been told that it won't be here till between 4-6 of March. Was told our stuff on truck with someone else going to Florida..That was two weeks ago..I would NOT recommend this company to anyone. I will do a follow up review when and IF my stuff arrives.  By the way NO ONE never came out ahead of time assess the total contents.

Service cost: $4620

United Transportation was great! They made my move from Seattle to Texas easy and seamless. They were very professional, helpful, gave me constant updates as to where my shipment was. Our move went smoothly with them and the customer service was always very courteous. They were just a pleasure to deal with.   All of my packages arrived in perfect condition and they kept everything safe, in great condition. It was a great experience to deal with them and they really took the worry out of moving. I am completely satisfied with their services. Highly recommended.  .

Service cost: $6500

Seriously possibly the works experience I have ever had! I wish I could give them 0 stars. This company is filled with a bunch of shady characters with no moral compass. The "sales woman" Barbara called me  and said they had an empty truck going to Hawaii and would do the move for half the price if I agreed to pack up my entire house in 2 days, she insisted the even the movers would help me pack. I didn't agree right away,and was called at least 3 more times. Finally I agreed, and didn't sleep for two days getting all my things ready. The driver and movers arrived, and clearly were just sub contracted hires. They first huffed and puffed about having to help me wrap up the big items, then they tried to make me pay extra for some old blankets they used. They ended up using my boxes that I had to go buy and my blankets and towels. Once they got everything packed up, they all of a sudden got a call from the office stating that the boss never agreed to the discount Barbara gave me and they would need to un pack the entire truck. I got on the phone with Roger- their dispatcher and he proceeded to yell at me and tell me I was a fool if I went with any one else, and that he would be firing Barabara for giving me such a price.. After a long back and forth,  I was worn down and just agreed to the new pricing.They were also supposed to take my car. What they don't tell you is that that contract is with a sister company, who also subcontracts with 3 other small business. They stole goods out of our car as well.Once we got to Hawaii, my things were supposed to arrive the week I got there. They never did. I proceeded for 2 MONTHS, to call the office every other day or so. I got every story under the sun, I got yelled at by their rude employees, and got lied to several times. Finally 2 months later, I call again, and I am told that my things had been on port for 3 WEEKS!! 3 WEEKS!! They did not inform me of this because their subcontractor driver would not deliver or less it was worth his while and he had more deliveries to make. So my stuff was just going to sit their until they were good and ready to deliver! Ridiculous! So of course at this point, I just wanted my stuff. They would not give me the lading number for me to go pick it up myself until I paid them in FULL!! Even though they did not provide the service. I had to pay them in FULL, rent a Uhaul and go get my things myself. DO NOT USE THIS COMPANY!!

Service cost: $3500

I hired United Transportation Moving & Storage to move me from LA to Indianapolis. the office staff was very thorough and professional. The movers showed up on time and had my home packed up in a matter of hours. They were organized & used extreme care when moving my items. All of my items arrived in Indiana on time and they unpacked everything and nothing was damaged at all. The price was very reasonable and I couldn't have asked for a better moving experience.

Service cost: $700

Can I just say united transportation. First of all Moving is such a pain anyway and this one was just pure stress. We had a date set and everything in motion except movers. We had called, emailed a bunch of places, and honestly I had had enough I wasn't comfortable with anyone and they all seemed shady. My girlfriend then took over and within minutes sent me this link. I called and Spoke to Beatrice and immediately was at ease. She was so nice and informed me of everything you would hope a company would tell you even the "hidden" fees as you would say. Which they didn't have any. They were Very honest.

We had an apartment set to move and the date then we lost the first place due to someone not wanting to leave and had to "settle" for another one. This pushed our move up 2 weeks, I called Beatrice freaking out nearly crying worried we would have to pay an extra fee because we had moved up our move, She told me not to worry they would work it out. She put me on hold for a few moments got on the line and assured me they could have 3 guys for me on the day and it WOULD NOT COST EXTRA!! What!?

The moving day came and we had 3 guys Christian, Christo, and Jaime. Let me tell you these poor guys had stairs everywhere. Not one complaint out of there mouth! They smiled and were even joking with me throughout the process. They were all very nice and moved fast! We had them for 4 hours and I knew it would be longer we had a ton of stuff and Heavy stuff at that. All in all it took about 7 hours and it costs us under $700. Honestly It was well beyond worth it! I can't imagine moving ourselves and united tranportation made the "MOVING" Part so easy and painless. Thank you so much. I am beyond grateful. Thank God m girlfriend found you guys I will so use you agan when we move next time and 1000% Recommend you! Thank you for Working with us and making the move easy.. You're the best!

Service cost: $2489