That Guy Van Lines

THESE PEOPLE ARE SCAMMERS!! Do NOT BOOK THEM! I emailed Marlene and booked a move recently. She confirmed my move for 9 AM and requested a $200 deposit which I sent via e-transfer (Never do this!!) On the morning of the move Nobody showed up for 9 AM. I called (250-486-6606) and emailed (tgvanlines@gmail.com) and at first Marlene didn't answer either mode of contact. I called again and she picked up and I told her I was scheduled for a move at 9AM and no one showed up! She pretended not to know there was a scheduled move and asked if no one showed up! She then said she'd call and see if they were close by and get back to me; she DID NOT! Shortly after one of the drivers ANDRE 250-395-0081 left me a voicemail and they would not be at my location with the truck until 3PM!!!! I told them that is unacceptable and he told me to call LUCKY CAMPBELL 250-609-0081 and asked if there are other movers available. I called and LUCKY said he'll check with one other guy but could not guarantee. I immediately cancelled everything and requested an immediate refund of my $200 i.e. THE JOB WAS NOT DONE. TO THIS DAY I HAVE NOT received my money back! Lucky told me to email MARLENE, I sent at least 3 emails asking for my money back and she has not responded to any!!! LUCKY stopped taking my calls completely. I was able to get ANDRE again and he told me he would let LUCKY know I need my money back. I called ANDRE again and he said he spoke to LUCKY and message was received. I even flat out asked ANDRE if I'll actually get my money back to which he responded "YES OF COURSE". To this day no one has reached out to me. THEY ARE SCAMMERS - DO NOT BOOK EVER!!

Move size: Partial Move Service cost: $1260

I couldn’t be more pleased with this move. We moved outside of peak schedule (mid-month) so we were able to save money. I asked for 3 other quotes and That Guy Vanlines came in the most favorable by a long shot.

I had good communications with the company before and during the move. Responsive with my inquiries.

I ended up paying exactly per the quote despite some of the technicalities the movers had to deal with ie. Front stairs from the Vancouver house, long, steep drive way in Kelowna, weather conditions on the coq meant that the movers had to tough the drive, other irregular sized furnitures.

They took good care of our belongings, removed the legs of the table to ensure better transport. Wrapped everything in blankets. Even laid down blankets to protect the flooring.

We also had them move our large potted plants (heavy soil) and they were very good about advising us how to care for them and also what to expect after being in the truck overnight.

Upon unloading, they put our boxes nicely in an organize manner, making room for where the bed goes.

We had Kevin and Richard (some other guys came to help too). All were very friendly, professional and respectful of our time, house, and things.

I Highly recommend That Guy Vanlines. Took this what-could-be-a very stressful move into something manageable.

Move size: 3 Bedroom Home Service cost: $2000

We had contacted this company regarding our move from Alberta to Naramata, BC. We gave them our info and they provided a price. They also wanted to know what contents we had. I had emailed all our contents and the next thing you know the price had doubled. We had a short time frame to move so we agreed on the price. We had also told them our drive way in the new location was very small and on a busy road and a semi would not fit. On arrival of the move, we had beautiful hardwood floors and no runners were provided to lay down to avoid scratching. There was severe miscommunication between the dispatch and the workers. We had asked that they provide some packing as I had packed most of the goods except kitchen and a few others. They charged us full price for the packing and I have asked them numerous times as to why they charged full price as I had packed half the house myself. I also wanted a list of the materials so I could see if we were charged for the mattress bags we did not receive. The movers arrived late and 4 hours before the packers. They were all scheduled to arrive between 10 and 12. Movers showed up at 12:25 and were confused at to what they were to do. The packers were not aware they were supposed to be at our location that day and didn't arrive until 4:34. We finished at 8 as it was getting late and agreed to return at 8 the next morning. The packing crew arrived at 8:30 and the loading was complete at 2 PM. We had ordered TV boxes, picture boxes and mattress bags. The mattress bags did not arrive. When packing the TV's, they did not put the cords nor remotes in with the TV's. They were just left laying on the floor.
We had our belongings put in storage as we could not enter our new place until 10 days later. So needless to say, our goods were packed, unpacked for storage, repacked again for delivery, and unpacked at our new location. Before unloading anything, we were told they needed another $500 before they would unload anything. We immediately contacted the office and after along discussion agreed to pay the $500 (this was a hold back from the original quoted price that we had already paid). There were some broken items (1 stool, 1 planter stool, a knob off one of the posters for our 4 poster bed, and numerous scratches on our 6' long glass dining room table. 1 lost item (power cord for our elliptical). We again called the office with these damages. A few days later, their insurance guy emailed us a claim form requesting receipts and pictures. We have supplied all this to their insurance personnel. They said it would be 5 weeks for any action. We have contacted them numerous times via email and also by telephone and have yet to have a response. We will be contacting the Better Business Bureau and our lawyer to resolve this issue.

Service cost: $8000

DO NOT UNDER ANY CIRCUMSTANCES HIRE THIS COMPANY to move your belongings.
I moved from Calgary to Nanaimo, I shipped 22 boxes, I received 17!
I told them when they came to unload that I wanted to ensure all my belongings were on the truck before I paid them, they said they would not unload anything until I paid.
When I called to inquire, asking them to contact other people who would have had deliveries on the same truck if they received boxes that did not belong to them they immediately said no without even checking.
They have sent me a claim form but they want photographs and receipts for what is missing!
I lost personal files, clothing, shoes, Samsung remote Control and various other things.
I don't want a claim form. I want my things back that I shipped with them in good faith!
I am not letting this go, I will contact the Better Business Bureau, I will contact W5, I will contact Global News, I am not done yet!
Once again PLEASE DO NOT EVEN CONSIDER USING THAT GUY VAN LINES TO MOVE ANYTHING , you're making a HUGE MISTAKE AND TAKING A HUGE RISK!

Service cost: $735

Moved within town, got a quote of $1440, the actual move cost $2100!! The crew was careless cramming things into the truck as they were under instructions to try and fit 2600 sq ft house in one 5tonne truck even tho I reserved and rented two 5 tonnes with 4 men.. 8 weeks prior. Every Rubber maid I bought for the move had cracked lids, my new wood dining set had severe damage to both the wood and padded seat area.. The movers had tore through bags of clothes trying to make everything fit in the truck.. I ended up having to pick my underwear up from the back of their truck and my driveway :-( I have tried several times to call the owners of the company but have not received a return call yet. I've left messages stating damage and was told by an employee that there was special insurance for it..I have yet to be contacted..I wouldn't want anyone else having to go through this as moving is stressful enough at the best of times..

Service cost: $2100

If you value your possessions Do Not Use this company. They hire people that are careless and unprofessional. Our furniture arrived damaged, leather living room set torn, desk broken, small table, leg broken. As they moved the furniture and boxes into the house, they gouged the hardwood floor (newly refinished). We made an insurance claim and are still waiting to hear, their silence speaks volumes.
I could continue to write about the experience but their were no positives to be had from this company. My advice to anyone who is reading this review, be good to yourself.. Do not use this company!

Service cost: $3395

Where to begin.. I have a house full of 178th century antiques & fine furnishings & was very worried about my move & the safety of my belongings. Almost every piece was damaged. I did but insurance but it's been 6 months & nothing. Not one word of communication after multiple monthly phone calls to them, multiple requests for my invoice to be emailed, multiple requests to have a manager return my calls. Zero help.

In fact I have been told they don't even know who the insurer is that covers them. That all they have is an email which they won't give out. That I should just wait..its been 6 months with zero resolution. Every piece in my $7k bedroom suite had wood chips & damage. My 6k couch was ripped at the back. The wall of my new home was damaged. My large gargoyle 17th century wall sconce was broken in half (after surviving centuries!) Thier workers took the top off of my antique dining table which has a complex leaf system & never put it back on so wE can not done at it to this day until I can find someone to fix it. NIGHTMARE. But worse is zero culpability or communication from the moving company.

6 months of calling every week trying to find out how to rectify this situation & have my belongings repaired. I bought insurance & complied with thier 2 day window to file with insurance. DO NOT HIRE THEM!!

Service cost: $1200

That Guy may come in a bit cheaper than their competitors, but beware. Even though we were very specific about the amount of stuff we were moving, they underestimated the space and had to make two trips from Canmore to Penticton. We had to take two days off work instead of one to allow them to make the pickups. Even though they will quote you a rate for a full van-load, you don't actually get the whole van. They already had someone else's things on board, so we got what space was left. On top of that, they lost a number of items, including a 24 ft extension ladder. How do you "lose" something so large? If you wish to make a claim, you have to pre-pay a $150 deductible before they will review your claim. They do not make a roster of items, so you really have no idea if all of your boxes make it until you unpack everything and realize stuff is missing. They are also quite disorganized and you have to keep calling them to find out basic things like when your load will be delivered. The only reason I'm giving them 2 stars is that the guys actually doing the loading and unloading were very pleasant and hard-working. However, I won't be hiring this company again.

Move size: 3 Bedroom Home Service cost: $3000

We had doubts because of other poor reviews, but they were unfounded. We moved within Kelowna, but it was a double move with storage because we could not take possession for two weeks. These guys came in cheaper than the other companies we checked, and they were fast and efficient. No damage at all! Great job, guys! Strongly recommended! It was mandatory that I include the price, so please note that the price quoted included TWO moves plus storage for 2.5 weeks.

(PS. NEVER use Precisely Right! During our last move, they were bullies, they forgot two large pieces of our furniture, and they were far too expensive. When I complained, they became even bigger bullies. Highly overrated.).

Move size: 2 Bedroom Home Service cost: $1500

The move off the Island went well but long as only 2 of them loading 2 trucks we ordered a Semi to be safe & they sent 2 trucks.
We also had to go into storage for a few weeks watch for t hidden costs apparently we needed 3 units never discussed with us just saw the enormous costs u pay monthly regardless of only 2 weeks .
The delivery and Subsequent follow up is reason for bad rating.
They were s/b be here w our stuff around 11:30 latest never showed till 5 ,no calls anything then they are unloading 2 trucks in the dark ,their explanation for being late was they got pulled from our job to do another -
They never put boxes where they should lots were outside back of yard when all boxes clearly marked ,when we notated them to say missing lots the Mgr there could only say all storage units were empty next step was to make claim really as other reviews has stated we had an idea but because they don’t tag anything who knows,we were missing our dolly which we made sure had our name all over it.
The claim form is a joke u need to send a cheque for $150 w the form along w pictures etc could then take 6-8 weeks
When I wanted to speak w Owners of Company I was told there are several & won’t give names then wanted who she reported too again she said no one above her.
I got a really uneasy feeling from here but told her to look into the missing boxes & dolly she agreed& would call back.
No call from her just to check in w us then called her over 1 week later she stated never called as no news on our missing items.
I was coming to Kelowna & wanted a meeting w her the day of the planned meeting low & behold the Dolly has showed up!
Our missing boxes were located in the back yard behind a shed wet from rain.
Bottom line is be careful here, Customer Service poor poor they don’t mark anything maybe take pictures of all your stuff,try not to use storage-.

Move size: 3 Bedroom Home Service cost: $7000