That Guy Van Lines

Moving from Calgary to BC Lower Mainland.

That Guy office staff were pleasant and courteous to deal with and we received a quote quickly for our planned move from Calgary to the BC lower mainland after emailing our list of items to be shipped. The loading happened on Wednesday, a day earlier than scheduled, but went well. Bill, the driver, was great.

He showed up first, was very organized and loaded items from our garage, then 2 helpers, Jackie and Kane, arrived and the house contents and furniture were loaded. It took 5 1/2 hours to load our house contents into the moving van, with no damage to the house.

Our shipment was delivered as requested on Saturday at noon, with Darren, the driver and his assistant Cory. Both were very polite and courteous and took just under 3 hours working steadily to unload our shipment from the truck into the requested rooms and assemble the bed.

That Guy's price quote for the shipment was very fair and there was only a small adjustment to their original quote when we updated our list to include 20 more boxes than originally specified.

We were very happy with the services provided and this was our third time using That Guy Van Lines in the last year. Thanks to the staff at That Guy Van…

Poor after service.

I want to say the front end process of receiving a quote went very well. The guys that loaded and unloaded our belongings were very professional and respectful. That's where the good service ends. I have used movers 8 times over the years to move across Canada and the US. Damage happens but how the moving company deals with the damage has always been consistent, until now. We had a small damage to our King bed footboard which the movers noted as being caused by a peddle on our bikes rubbing against it. We also had a more serious concern with the fact that the guys wrapped our furniture in blankets which gasoline was spilled on. I was told that they knew about this and still used the blankets. For the last 5 days day wife and I have been dealing with the discomfort of the gas fumes. A restoration company told me they need to clean and use ozone to rid the smell. Since reporting my issues I have yet to receive any form of reply. When I talked to their office I was told that the claims department does not talk on the phone to anyone and the e-mails I have sent have not been replied to. I paid $49.95 for extra insurance and I am not sure what that is used for as again no one replies.…

Frustrating experience with hidden costs and lost items.

That Guy may come in a bit cheaper than their competitors, but beware. Even though we were very specific about the amount of stuff we were moving, they underestimated the space and had to make two trips from Canmore to Penticton. We had to take two days off work instead of one to allow them to make the pickups. Even though they will quote you a rate for a full van-load, you don't actually get the whole van. They already had someone else's things on board, so we got what space was left. On top of that, they lost a number of items, including a 24 ft extension ladder. How do you "lose" something so large? If you wish to make a claim, you have to pre-pay a $150 deductible before they will review your claim. They do not make a roster of items, so you really have no idea if all of your boxes make it until you unpack everything and realize stuff is missing. They are also quite disorganized and you have to keep calling them to find out basic things like when your load will be delivered. The only reason I'm giving them 2 stars is that the guys actually doing the loading and unloading were very pleasant and hard-working. However, I won't be hiring this company again.

Great Experience.

I was very happy with the move. The two fellows who arrived were professional and pleasant. And, they were very helpful with some last minute decisions I had to make. I wasn't able to be at my new place when the items were delivered but I made arrangements for someone to let the movers in. And, when I arrived, everything was there and some of the furniture which belonged in specific rooms (i.e. dresser in bedroom) were in the applicable room. On top of all that, the pricing is very reasonable compared to the competition. This was also long distant move and That Guy Van Lines gave me the shortest delivery window of any of the competitors. Because it was winter and we were in a cold snap I didn't really want my stuff left too long in a cold truck. As it turned out, they delivered all my stuff the next day, hence, why I wasn't able to be there because I was driving up the day after. I highly recommend these folks. And, I would definitely use them again.

B.C. to Alberta Move.

This is the second time using That Guy Van Lines and I am very happy with their work. They took great care with my belongings and wrapped absolutely everything that wasn’t in a box.

They were on time with pick up and on the early end of the time frame they gave me for delivery.

The movers were professional and courteous and I had no issues with communication with head office.

Good Experience.

On time and took enough time to insure goods were transported to my new home properly. My situation was a bit unusual as they had to pick up from 2 different locations. No problem. Much appreciated the results.