Points West Moving

If you are thinking of hiring Points West for your Next Move “Don’t Do It” our move could NOT have been worse. We Had unqualified movers, one was his first day on the job, another had been fired from a previous moving company

We had a cupboard laying in pieces before it ever left our premises, half of furniture was not wrapped or covered, several pieces of furniture were broken, including a solid oak dining room chair and three of the four legs of a pedestal table, many items were scratched & chipped. Limited edition pictures were scratched because they were all placed in one box & not wrapped, there was water damage on some furniture because it was raining when they reached their destination in Chilliwack and only some items were covered. The furniture and boxes were placed in such a disorderly manner that it took us weeks to sort things out and we are still not finished??? And the list goes on

When I sent several e mails to Dennis I was sent back a short e mail saying I had 7 days to file for a claim, they had only

Professional movers that had been with them for at least four years and crews that had been with them for 4 - 15 years all lies and that we Hadn’t taken out private moving insurance so we would have to go threw our house insurance. Bottom line we paid

Nearly $10.000.00 For this NIGHTMARE

What would you do??? I will try to sent pictures but last time I tried to send this review I lost everything??

Move size: 4+ Bedroom Home Service cost: $944500

My move from Kelowna to Calgary was the worst move I've ever made. My belongings were stored by Points West until we purchased in Calgary. Mice got into my boxes and chewed a lamp shade, a quilt etc. They also left droppings in the boxes.

The furniture wasn't wrapped correctly so there was damage to the top of dressers and to my teak dining table. When I tried to make a claim I didn't receive a response for weeks, then the answer was I should have made my claim earlier. Dennis also referred my to a clause in the contract indicating that lost pictures (Bateman, 2 Peter Snyder and Lynn Gregson) should be claimed on my house insurance. I was unable to claim on my house insurance because they required an appraisal and for the prints to be listed separately. Dennis gave me the impression my belongings would be kept separately in the warehouse. I don't feel that was the case.

The truck driver arrived at the wrong address when they delivered my belongings to Calgary even though I had emailed with our Calgary address.

I would not recommend this moving company. This was a very costly move considering all the damage to my belongings.

Move size: 2 Bedroom Home Service cost: $6050

I sold my home on December 01, 2023

I received a letter from Points West Moving offeringa free Moving quote. They FIRM PRICE their long distance moves.

A sales person came out to my residence on December 12 and gave me a firm price of $8200.00 for my move from Merritt, BC to Airdrie, Alberta.

The price included a full pack and storage for one week on a moving trailer. Packing was done on Jan 02, 2024 and loading on Jan 03, 2024. Delivery date was Jan 10 in Airdrie.

Service was top notch and and the company was on time at origin and destination. Points West Moving was the only company to come to my residence for the Moving quote. No other companies would come to my residence and wanted to do the quote over the phone and would not give me a firm price. I highly recommend Points West Moving. Number one in my books.

Move size: 3 Bedroom Home Service cost: $8200

We moved from Kamloops, BC to Calgary, AB and used Points West Moving for a complex move with delicate antiques.

This company went WAY above and beyond in easing our stress, accommodating our time line in a hectic time of the year and making sure we did not have to worry about our possessions.

Our packing date was Dec 4th, 2023 and a crew of 5 packers showed up at 9:00am sharp.

The packing was completed by 3:00pm the same day!

The loading was done the next day on Dec 5th. 4 employees showed up and was completed in a timely manner.

Points West Moving was also able to deliver our goods on Dec 7th right on time in Calgary. They also supplied 4 employees on this day.

From the packing to the loading in Kamloops and the delivery in Calgary, Points West Moving office staff, packers, and the driver and his crews were exceptional.

Thanks for the excellent customer service and quality.

Holly Dansforth

Move size: 3 Bedroom Home Service cost: $6000

This was my second move with Points West Moving.

I moved from Vancouver Island back to Kelowna.

I had a full pack and also transported by car in the moving trailer.

I moved January 03, 2024 and my shipment was delivered Jan 07, 2024.

Points West Moving is bonded and do criminal checks on all employees.

Floor runners were used on carpets and hardwood floors.

The moving and packing crews were friendly and very professional

I would recommend Points West Moving to anyone who is making a move in the future.

Special thanks to Dennis and Jeff and staff.

Karen Robertson

Move size: 4+ Bedroom Home Service cost: $8000

I would just like to thank Jeff and Dennis for my move from Kelowna to Regina,Saskatchewan. The crew that packed by Kitchen and Breakables were amazing.Not one item was damaged. My goods were loaded on April 02, 2024 at 9:00am sharp and the crew had everything loaded by 2:00pm.Delivery in Regina was on April 05 as requested and the crew arrived at 9:00am.This was the best move I have ever had.If you looking for a professional moving company try Points West Moving.I highly recommend this company.Vannesa G

Move size: 3 Bedroom Home Service cost: $4000

We Used Point west moving this fall to relocate for work, we signed a contract that showed $50,000 insurance on our goods. Everything went fairly smooth until the mover was bringing in the last box, which happened to be a TV. He slipped and fell holding the TV and landed on the corner of the box. The corner of the TV was very damaged, we opened the box to find the entire screen was shattered. The mover felt very bad and assured us if went sent a claim in within 7 days that we would be covered. He signed off at the bottom of the contract acknowledging he was at fault for the damaged TV, he took several pictures and sent them off to his boss so there was no surprises.
After 3 days we sent in our claim, knowing we only had 7 days to submit a claim or else we would not be covered. After a day Dennis the owner or manager sent back an email saying it had been sent off to their insurance company. The insurance company asked for more pictures showing the damage again and the serial number, which I sent in. After a week of no response I emailed him again. I was then told That there insurance did not cover this, we had to go through house insurance. I sent back several emails asking for reason for the no coverage, I received NO response. I contacted Dennis at Point west through email at first, it took him 3 weeks to reply with I QUOTE "WE DO NOT HAVE ANY INSURANCE COVERAGE FOR YOUR TV DAMAGE. ANY CLAIM FOR THE TV SHOULD BE MADE UNDER YOU HOME INSURANCE"
I proceeded to call Denis, it took another week to finally get a hold of him. He said I do not know why you keep calling we will not cover you tv, it in the fine print on the back page that the $50,000 insurance is only for transport and only cover a complete loss of our goods.
I felt I was completely covered on my good that were being moved, I felt that Dennis at Point west was very misleading.

I personally would not recommend this company to anyone after the experience I had, there are several other moving companies that would have looked after this claim for us if it had happened through them.

If you are looking for a moving company look for someone else!!

Service cost: $2950

We used Points West to move from Osoyoos to Vernon. What a mistake. So many items scratched, dented, broken not to mention the fight that broke out amongst the workers on arriving at our new home. Nice way to enter a new neighbourhood. When we contacted them re the damages they didn't return calls and when they finally did it was " you didn't take our insurance" so basically too bad. We also had a broken TV, appliances with huge gouges, etc. Not to mention the big fight amongst the workers that almost necessitated the called of the RCMP. Please check out other movers before going with these movers.

Move size: 3 Bedroom Home Service cost: $2500

Tons of damage, quoted us 3150 and required a deposit of 600.
Showed up to move us with a semi(As they insisted)
1.5hrs into move they had to unload semi and move our belongings into 2 trucks.
They were suppose to have 8 guys only had 4.
They crew threw our belongs around packed heavy items on top of items marked fragile.
Broke the plug off my fridge, made a giant mess in my new basement, refused to discount for damaged items or wasted time due to miss managed trucks.
All boxes were labeled for location and locations were marked in house and many items in garage that belonged in house.

What a disaster.

Move size: 4+ Bedroom Home Service cost: $3150

If I could give 6 stars out of 5 stars I would! These movers were great! Dennis visited our house and gave a firm quote on the price of the move, which we appreciated rather than an hourly rate. On the day of the move six cheerful and hardworking guys showed up exactly on time, professionally wrapped our furniture with pads and shrink wrap, and loaded the truck. Some of it was very heavy but they were extremely careful. Everything was secure. There were no issues. All mattresses were covered with new mattress bags. Our hardwood floors were well protected by mats. On move in day on the long weekend, we had similar excellent service. These guys are professional, calm, considerate and tireless! We had no scratched or damaged furniture. They didn't bump any walls in our new house. We didn't lose anything. Our beds were all set up for us and the bed frames were perfectly secured. It was amazing! I would strongly recommend this moving company. They are fantastic!

Move size: 4 Bedroom Home Service cost: $3685